Application Support Specialist Resume Samples

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M Thompson

Marcel

Thompson

970 Myron Road

Philadelphia

+1 (555) 707 6706

970 Myron Road

Philadelphia

Phone

p +1 (555) 707 6706

Experience Experience

Phoenix, AZ

Application Support Specialist

Phoenix, AZ

Dicki, Hirthe and Erdman

Phoenix, AZ

Application Support Specialist

Work with Global and Regional management to manage ongoing changes to improve processes and tools used by the team
Actively participate in the firms’ performance management and development process co-developing Annual Plans with appointed counselor
The job will provide an opportunity to get involved in the Problem Management, Automation, Tools Strategy and Service Improvement initiatives
Assist the project planning process by providing estimates for design & development effort
Provide recommendations for operational efficiency and process improvements subject to management review in support of change
Manage and implement work related goals established by the Director of Technology Services and Support
Work with developers to design/test new applications developed to support the SD area of the business

San Francisco, CA

IT Application Support Specialist

San Francisco, CA

Eichmann and Sons

San Francisco, CA

IT Application Support Specialist

Provides 3rd level technical solutions, according to established service levels
Coordinate and work with Vendors for 3rd Party application issues ( such as SFDC, Workday etc)
Assist with on-site installation and maintenance of network systems for users
Provide system support, troubleshoot user issues, and provide application consulting
Responsible for working on day to day customer issues, including technical assistance, using the best use of product, additional products and services
Responsible for working on day to day customer inquiries, including technical assistance, using the best use of products and service
Provides 2nd level technical solutions, according to established service levels

present

Detroit, MI

Senior Application Support Specialist

Detroit, MI

Dickinson Group

present

Detroit, MI

Senior Application Support Specialist

present

Perform Incident management and problem management according ITS standards
Problem Solving: Perform and review health checks, identify and escalate trends. Act on all application level alerts and assist with service restoration
Provides, or assists with, quality assurance of activities which are carried out by others
Provide 24x7 on call support to countries and prepare to work during weekends/public holidays
Incident & Problem Management: Troubleshooting & investigating. Assisting with root cause analysis and remediation via review of logs & code logic
Liaises with system developers to overcome known problems and improve the service quality
Plan, execute and support implementations so the applications are deployed with minimal disruption to the production environment and meet established standards

Education Education

Bachelor’s Degree in Computer Science

University of Tennessee

Bachelor’s Degree in Computer Science

Skills Skills

Demonstrable working knowledge of Windows 2008 server O/S and demonstrable intermediate knowledge of IIS
Strong Working knowledge of .net, extensive knowledge of Websphere, BPM, and SQL,
Takes pride in work product and pays close attention to detail; researches methods by which to improve and promote quality; monitors own work to ensure quality
Strong initiative to learn new skills and ability to learn quickly
Good knowledge of Oracle SQL
Have strong interpersonal skills and the ability to work with a multitude of personalities, communicating with both technical and non-technical teams
Basic Unix commands knowledge
Strives to continually build knowledge and skills (professional and computer); shares expertise with others
Maintains an excellent attendance record and is dependable
Be able to author technical ‘How To’ and ‘Solution’ documents for the knowledge base

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15 Application Support Specialist resume templates

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Application Support Specialist Resume Examples & Samples

Supporting the technology associated with the daily operations within Russell in a timely manner to manage risk and ensure a reliable, scalable, production environment. Provide timely on-call support. Also responsible for interfacing with internal and external auditors requests
Providing coverage for change management of both internally developed and vendor provided systems. This includes ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production. An ASM is responsible for approving changes to the Russell production environment and ensuring all changes and processes are properly documented
Partial responsibility for decisions affecting the operational state of the internal production computing environment in support of Traders, Portfolio Managers and Analysts
2-4 years experience in/on IT related projects
Experience with the Eagle PACE Platform and/or Charles River is a plus
Broad technical knowledge of client server, intranet, networking, and SQL relational database systems. Powershell is a plus
Ability to Contract and negotiate with vendors, internal and external

Anti Money Laundering Critical Application Support Specialist Resume Examples & Samples

Properly identify, report and escalate issues which impact the U.S. AML Office resulting from performance, functionality or changes within critical applications
Perform first level review and analysis of issues or escalations received from other areas within the U.S. AML Office
Provide recommendations to improve monitoring systems and capabilities based on identified risk and control gaps
Learning through training and/or by maintaining or pursuing an AML related certification (e.g.CAMS)."
Act as the central point of contact for Business Continuity planning for the U.S. AML Office. Ensure that Business Continuity plans adequately address critical application needs and are tested according to applicable policies and standards
Coordinate and track Disaster Recovery processes for all critical AML applications
Effectively manage information supporting data structure and process flows throughout the U.S. AML Office
Recommend: Has the authority to provide and recommend actions to mitigate risk and use judgment-based decision-making regarding AML/OFAC policies and procedures
Monitoring: Has authority to collect customer data from internal customers to ensure the accuracy and completeness of AML/BSA processes
Information Access: Has authority to use and access confidential information related to customer information, product and financial information
2-4 years AML/BSA or Compliance experience
Strong Microsoft Office Skills
Demonstrates knowledge in banking regulations, including Bank Secrecy Act/Anti-Money Laundering, USA Patriot Act, and OFAC
Ability to effectively communicate, articulate and escalate requirements and issues pertaining to critical AML applications
Experience in BCP development and implementation
Theoretical understanding of math, financial economics and or statistics
Ability to research and make appropriate decisions regarding complex issues

IT Application Support Specialist Resume Examples & Samples

PM / Trader / Analyst / Back-office support
5-7 years supporting trading environment
Experience supporting back-office systems including Advent Geneva
Experience supporting telephony and video conferencing systems, including IP-based voice and video systems

Application Support Specialist Resume Examples & Samples

Hands on resolution of day-to-day L3 incidents escalated from L1/L2 help desks
Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
Participate in required project activities around transitioning from project to production i.e. creation and input into artifacts
Effective call management including logging, monitoring / updating, prioritizing and resolving calls in a timely fashion
Ability to make appropriate technical decisions regarding service restoration i.e. rebooting servers, engaging other teams, etc
Creative thinking with regards to process improvement i.e. work efficiencies, automation on systems, etc
Demonstrates analytical and systematic approach to problem solving
Is able to absorb rapidly new technical information, business acumen, and apply it effectively
Actively participate in the firms’ performance management and development process co-developing Annual Plans with appointed counselor
Participate in discussions and contribute to support model development and service transition for applicable products
Demonstrates proficiency in verbal and written communication deemed appropriate for level
Other activities deemed appropriate for the role and rank
Demonstrable knowledge of Windows 2008 server O/S
Demonstrable Intermediate knowledge of IIS
General understanding of networking/LAN/WAN/DMZ concepts, conceptual only
Basic understanding on how to read and understand code (Code-competency) for diagnosis, escalation to development teams
Knowledge of relational database concepts such as stored procedures, SSIS, SSRS
Knowledge of and ability to troubleshoot data feeds to and from a variety of sources
Understanding of multi-tiered application architecture concepts
General knowledge SQL2008/2005, familiarity with SQL DBMS interface and integrated tools
Some experience with Oracle, or applications that use Oracle, desired but not required
Some experience supporting applications in a Citrix environment
Remedial or intermediate .NET programming and/or scripting experience
Intermediate SQL knowledge relating to replication setup, clustering, etc
Experience with performance monitoring tools and analysis i.e. MS PerfMon
2+ years in Application Management, Operational Support or related environment/discipline
ISEB Certificate in Application Management Essentials
Level 3, 4 and 5: S/NVQ for Information / Communication Technology Professionals
MCITP - Microsoft Certified IT Professional
ITIL Foundation Certificate in IT Service Management
Participate in a shift pattern with on-call requirement for major incidents/outages
Flexibility in scheduling with a willingness to work extra non-standard hours
Ability to grasp, communicate, and occasionally develop processes for use by various teams
Ability to meet agreed deadlines, with demonstrable productivity (i.e. incident resolution times, rates , etc.)
Culturally diverse and inclusive.(statement)

Application Support Specialist Resume Examples & Samples

Application Development and Support that deliver on business initiatives
Data management and reporting services
Identification, development, integration and deployment of new Microsoft based technologies into new and/or existing applications
Able to work flexible hours and available after hours if required based on service level expectations

Application Support Specialist Resume Examples & Samples

Support and manage multiple processes in the day to day operations of financial & accounting activities around planning & reporting groups
Support monthly, quarterly and annual financial closing processes, forecasting and budgeting processes within multiple Longview reporting systems for financial consolidation
Major support functions include but are not limited to
End user support and troubleshooting of day to day issues or errors. Communicate to end users regarding system maintenance schedules and systems downtime
Troubleshooting and support of daily data loading/data copying activities between different financial planning systems and data validation between planning and source ERP systems
Allocation processes for regions including:◦Adding new business units/cost centers to allocate
Updating allocation details (percentages, brand and location details)
Running allocations and identifying any variances
Liaison with end users to resolve any allocation issues
Maintain documentation on key Longview systems, applications and business processes
Support SOX testing requirements for Longview system Basic Qualifications
3 to 5 years experience in Finance, Accounting or Information Systems organization that provides end user support
Must have 2 years’ experience using Longview (Khalix) and or Hyperion or similar Multi-Dimensional tool and systems for Planning, Analysis and Management Reporting etc
Experience with Windows Office applications including advanced Excel skills (including macros) is required
Undergraduate degree in Finance, Accounting, Information Technology or related area is required. Graduate degree or MBA is a plus. Additional Qualifications
Strong written, verbal and analytical skills with a keen focus on exceptional customer service
Exceptional interpersonal skills with ability to work as a team or independently
Ability to handle multiple priorities in a fast paced environment

O&t-application Support Specialist Resume Examples & Samples

Systems and Client Support: Running with day-to-day business issues that arise on production systems
Analyzing problems, discovering limitations and solving these problems to the requirements of a fast moving business. The problems manifest from Production Monitoring, User Queries, Ad-hoc Support, other Application Support and Problem Resolution
Dealing directly with the client base through User Requests and Queries. This will include ad-hoc reporting and analysis
Provide overnight/weekend support (through a remote desktop solution) for the applications on a rotational basis
Co-ordinate and Support client testing as requested by other technology groups
Managing all Support Emails
Managing Problem Tickets raised to the group
Recording all items in a suitable tracking tool
Dealing with the Support Tasks
Monitoring of application processes
Dealing with non-Critical support emails
Should be willing to work in EMEA timezones
IBM RTC 3.0 and avove ( Rational team concert) and TaskTop 1.1.2 version and above Good in UNIX and Linux and Windows commans so the person and work on these platforms without assistance
4+ years working in a developer support or Linux support capacity
Able to work as part of a team and alone
Flexible and adaptable with very good communications skills
Good Analytical/Problem solving skills
Level head, even demeanor
Linux 5.x , 6.x Windows/.NET Developer SME Support , Linux scripting , Visual Studio Team System 2008/2010 Knowledge (Visual Studio 2008 Developer Edition, Visual Studio 2008 Architect Edition, Visual Studio 2008 Test Edition)
Microsoft Team Foundation Server 2008/2010 System Admin skillset. IBM Rational Team concert , Rational Asset Manager , Collabnet Team Forge , concept of Clouds
.NET (C#), ASP.NET programming skills
Windows SharePoint Services 3.0 - SQL Reporting Services, SQL Server Integration Services - SQL Server 2005/2008
Windows scripting: PowerShell, VB script, WSH
Office Applications – Excel, Work, Powerpoint, Sharepoint
WinXP or Vista desktops, Win2k3 or Win2k8 Server
MCSE or MSCD Certification desirable
VMWare ESX Server expertise is a plus
Experience with MSI/Windows Installer Packaging Standards desirable. ITIL and ITSM experience would be a plus

Business Application Support Specialist Resume Examples & Samples

1 Retail brokerage experience (Wealth Management) in a branch setting
2 In-depth knowledge and understanding of the wealth management industry, including full service brokerage
3 Good knowledge of technical and business trends in the wealth mgmt business
4 In-depth knowledge of ClientLink and ClientSource systems
5 Knowledge of New Account Documentation and procedures
6 Operations knowledge
7 Completion of or willingness to obtain the Canadian Securities Course (CSC)/Conduct & Practice Handbook Course (CPH) within one year

Application Support Specialist Resume Examples & Samples

Incident management
On the ground interface” for business/change teams
On call support and ad-hoc overtime
Assist the project planning process by providing estimates for design & development effort
Ensure solutions are designed in accordance with agreed design principles
Quality assure 3rd party supplier deliverables
Build applications, prepare delivery areas and implementation plans for all environments
Manage programme configuration management in conjunction with others
Support & guidance in delivering to and maintaining all environments

Application Support Specialist Resume Examples & Samples

Re-create, analyze, troubleshoot, and provide diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms
Determine root cause of incidents (configuration vs. defect)
Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
Deploy application upgrades and fixes
Respond to automated alerts on the health of systems
Execute scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
Perform routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
Ensure all work is carried out and documented in accordance with required standards, methods and procedures
Share Independence Business Knowledge; give guidance, training and leadership to Team members
3+ years in Application Management, Development/Operational Support environment/discipline
Demonstrable knowledge of various Operating Systems such as but not limited to: Windows Server 2008 R2 / Windows Server 2012./ Windows 7
Intermediate to Senior level .NET programming and/or scripting experience. (C#, Shell Scripting, HTML 5, HTML)
General understanding of networking/LAN/WAN/DMZ concepts
Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc
Knowledge of Stored Procedures, SSIS and Data Transformation Services
Understanding of n-Tier application architecture concepts
General knowledge of SQL and In-depth knowledge of MS SQL Server 2008/2012/2014
Experience of Active Directory/LDAP
Experience supporting multi-tier environment
Demonstrable knowledge and familiarity with MS SSIS, SSRS, T-SQL or PL/SQL
Good understanding the complexities, inter-dependencies and relationships between components with the Global Independence System (GIS) Phase III deployment
Good interpersonal and verbal and written communication skills
Ability to meet agreed deadlines, with demonstrable Productivity (Project activities, incident/problem completions, etc.)
Required to work in a virtual and culturally diverse environment
MCITP - Microsoft Certified IT Professional, preferred
ITIL Foundation Certificate in IT Service Management, preferred
1-2 years of project coordination/management experience
3-5 years knowledge of information technology
1-2 years proficiency of MS office products (Excel, Word, PowerPoint)
1 year experience in using Microsoft tools such as MS Visio and MS Project
SharePoint experience desirable

Application Support Specialist Lead Resume Examples & Samples

Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management
Demonstrable knowledge of Windows 2003/2008 server O/S
Demonstrable knowledge of SQL2005/2008
Demonstrable Intermediate to Advanced knowledge of IIS platform and tasks (security, application pooling, SSL
At least 7years in Application Management, Operational Support environment/discipline
At least 7 years of demonstrated management experience of a global team
Solid understanding of .NET programming and/or scripting experience
Conceptual understanding of peripheral hardware such as load balancers, WAN optimizers, etc
Intermediate SQL knowledge relating to replication setup, DTS, clustering, etc
Experience supporting applications in shared or virtual environments
Web Development, XML and Web Services

Application Support Specialist Resume Examples & Samples

Change management & Scheduling of Application change
Collate data for & help coordinate Capacity/Performance Management
Flexible working hours and ad-hoc overtime

Application Support Specialist Resume Examples & Samples

Provide holistic support of application availability to Business Users
Take actions to achieve reductions in frequency and duration of incidents that impact application availability
Ensure shortfalls in application availability are recognized and appropriate corrective actions are identified and progressed
Take action on agreed appropriate actions with Line Management to maintain or improve application availability levels
Initiate and coordinate actions required to maintain or improve availability of applications
Act as a coordination point for changes to applications on a need basis
Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
Successfully facilitate delivery of changes to reports needed by the business and ensure that reports and their dependencies are made available for the business
Maintain and document an awareness of technology advancements and best practices that support application availability
Amend data anomalies resulting from system malfunction and service requests upon necessary authorization and adherence to the standard change process
Define and document e2e User Acceptance test plans as per function process in accordance with the Business requirement
To work with all IT managers and other teams to ensure the testing requirements are fulfilled
Participate in system change/releases/project meetings
Deliver team deliverables in quality and timely manner
Work with the business to identify and resolve operational risks and gaps introduced by changes in the system to the business
Logging, forwarding and tracking changes with the relevant Technology and Change teams
Work closely with Release Analysts
Review releases and assign appropriate release testing tasks
Conduct installation procedure tests
Participate in functional, performance, and integration testing results
Ensure that all architectures are signed off by Service Management architect in Service Delivery
Participate in existing and new governance forums e.g. SIDF (Services Infrastructure Design Forum), TACC
(Technical Architecture Control Council), IRPC (Infrastructure Replacement Council)
Sell and motivate the implementation of service improvement plans/ initiatives
Ensure signoff of Service Management artefacts by domain architects in the regional office
Establish a mechanism for the measurement of stakeholders in their adherence to the defined Service Management principles
Participate in the formulation and clarification of Statements of Requirements, and any subsequent activities such as Proof of Concepts or product evaluations, by managing, controlling and supporting the interface role between vendors and other IT departments or Business units as regards Service Management related technologies and services
Participate by leading, managing and giving the Barclays Technology view and position in the negotiations between the vendors and Sourcing as regards Service Management related technologies and services
Understanding of banking (retail and commercial), core banking applications, IT Architecture, Change Framework and testing methodologies
An operational perspective and an understanding of how the testing team fits and contributes to the projects and the business changes
Hands on knowledge of testing tools, automated as well as manual testing
Proficient in “desktop” applications (Word, Excel, Access, PowerPoint)
Strong management skills
Good project and release management skills
Strong team ethics. Whether functional, cross-functional or across different business and country, ability to create a friendly and focused team environment
Need to multi task in support of the resolution of complex business problems in different countries
Take full responsibility for own Performance Development
Knowledge of Retail, Corporate and all other products offered by Banks and the way they relate to available systems
Good knowledge of core banking systems
Good knowledge of the standard Change Governance Framework
Knowledge of user acceptance testing and change implementations
Experience in relationship management
Knowledge of working within a complex matrix management structure to deliver the end business objective
Policies and Governance knowledge within the Group and local legislation

Application Support Specialist Resume Examples & Samples

3+ years of related Support or Code Development experience
Experience with Web Application Servers is required. (Websphere, Weblogic, Tomcat, JBoss)
Experience working with RDBMS's (Oracle, SQL Server, DB2, mySQL)
Proficient in Windows and UNIX/Linux environments
Programming/scripting language is helpful; ideally java/jsp/javascript

Finance Application Support Specialist Resume Examples & Samples

Preforming daily system checks and resolving/escalating issues as appropriate
Granting and maintaining application permissions
Interrogation accounting database in the investigation of business issues
Troubleshoot application bugs and identify issues for development

Oracle BPM Application Support Specialist Resume Examples & Samples

Completion of a BS in Information Technology, Computer Science, or equivalent
Experience in low to medium scale software development projects
Completion of training and technical certification for application or programming language
Experience in software development estimation techniques and tools
Experience in applying CMMI and/or software development lifecycle concepts
Completed technical assignments under general guidelines
Worked in a team environment to design, develop, test, and deliver technical solutions
Managed time and resources to meet assigned deadlines under pressure
Interacted effectively in cross-departmental project teams and successfully dealt with difficult individuals
Developed multiple modules of low to medium complexity solutions and low to medium complexity designs
Identified and solved technical problems of moderate scope
Shared information and clear communication with team members
Promoted cooperation between team members

Application Support Specialist, AVP Resume Examples & Samples

Implement and manage multiple Technology migration projects for High Critical applications in Citi Risk Portfolio simultaneously
Work closely with PMO, application Development and support teams for timely delivery of projects
Prepare Weekly, Monthly, Ad-hoc reports/presentation for senior Management
Review Projects with PMO Teams regularly and update the lessons learned and process improvements for ongoing and future projects
Prepare and Deliver multiple Development, UAT and Prod environments for Monthly and Quarterly release deployments
Understand Release management cycle for application and support multiple simultaneous Environment preparation
Change management within Server Infrastructure and application management
Plan and perform COB Test, document the findings and take corrective actions
Plan, forecast the Total cost of Ownership (TCO) of application and tracking the budget within Forecast
Manage End of Life/End of Vendor Support for Hardware/Software projects
Work with CSI Application Manager on Compliance of Franchise critical applications, audit reports preparation/Findings
5+ Years of IT Infrastructure experience at Practical Technical Level (Server Builds, Datacenter Builds, Technology refreshes and Enterprise Technology)
5 + Years of IT Project Management experience in Banking Domain
Experience working with all aspects of IT Infrastructure (Design, built, test, deploy, maintaining & monitoring, service management)
Project Management (PMP), ITIL, CISSP Certified Preferred
Good understanding of UNIX, AIX, Linux, Sybase IQ and Oracle Databases
Good understanding of BASEL Business process

Application Support Specialist Intern Resume Examples & Samples

Engage with business stakeholders to understand business requirements
Triage and resolve global support cases on system, process or data issues
Responding to customer inquiries, primarily by telephone and e-mail
Collaborate with IT to resolve system integration or code related fixes
Using knowledge base to resolve internal customer issues
Basic understanding of CRM, Service Cloud, PRM is an advantage
Knowledge of customer service environment is an advantage
Ability to balance customer needs with technology capabilities
Strong Communication skills and fluency in English (spoken and written)
Ability to work in a team environment with strong attention to detail
Needs to be eligible for the Job Bridge internship scheme

Application Support Specialist Resume Examples & Samples

3-5 years of real life production systems support experience
3 years Linux or Windows Application or support experience
3-5 years or ApacheTomcat or IIS administration
3 years Administering, Configuring and Supporting Nagios
3 years Administering, configuring and supporting Splunk
3 years supporting Ab Initio in an enterprise environment
3 years supporting Collibra in an enterprise environment
3-5 years of Unix Shell Scripts (Boure shell, Korn shell) or Wintel scripting
(VBScript or PowerShell)
Strong Unix Administration Experience
1-3 years SQL, Oracle or MS SQL specific experience a plus
Knowledge of TCP/IP and networks in general beneficial
Highly motivated, disciplined, self starter with high energy
Goal orientated and thrives under pressure
Excellent communication skills, written, verbal and non-verbal
Able to work and deliver within a distributed team environment
Weekend and Late night work will be required on occasion for support

Application Support Specialist Resume Examples & Samples

Provide Tier 2 business process and application support in an effort to bring resolution to internal and external customers/users problems on basic hardware, network, software, and applications
Troubleshoot and restore technical service and equipment issues by analyzing, identifying, and diagnosing faults and symptoms using established processes, scripts, and procedures
Help identify and analyze problem causes, patterns, and trends and recommend corrective action where appropriate
Perform data analysis using appropriate tools and system transactions to support recommendations
Identify customer concerns and resolve or escalate customer issues expediently and accurately within documented timeframes
Log all incoming issues (instant messenger, email, phone, fax, etc.) into problem-management database; follow established procedures to document problems and recommend modifications to procedures as required
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Simulate or recreate user problems to resolve operating difficulties
Recommend system modifications to reduce user problems
Respond to after hours on-call support for business continuity
Support customer needs by responding quickly to incidents based on priority and maintaining a focus on providing excellent customer service
Gather requirements, conduct business analysis, and write technical design specifications
Oversee the preparation and design of various reports, data downloads, research, and special projects
Provide recommendations for operational efficiency and process improvements subject to management review in support of change
Conduct quality assurance reviews of data for accuracy and completeness and assist and direct troubleshooting for data integrity if required
Perform problem determination (root cause analysis) as well as document the source of problems and their resolution. Recognize and analyze trends in errors so as to identify and install long term solutions to problems
Perform validation when new releases are deployed into production which may require validation after hours (early morning or late at night)
Respond to requests or questions on interpretation or reporting of data
Validate test plans and test scenarios; verify test results
Effectively communicate with business users and customers

Application Support Specialist Resume Examples & Samples

Manage all digital support requests
Implement and manage support processes, ensuring that the most efficient and correct solutions are provided for all digital service requests
Monitor, manage and provide reporting of ticket status, escalations, issues, etc
Provide white-glove ‘top tier’ technical and non-technical support for all internal clients
Provide technical and customer relations leadership with a focus on high quality service
Assist with project management of various application driven projects, including upgrades, new implementations, user training, etc
Manage and implement work related goals established by the Director of Technology Services and Support
Deep knowledge of how Horizon Media and external client interaction drive system use, issues and enhancements
Technical liaison between application vendors’ support channels
Develop and maintain technical documentation and installation guides for day to day (recurring) application service requests

Application Support Specialist Resume Examples & Samples

Be an integral member of the application support team responsible for multiple enterprise applications and projects
Document and maintain knowledge base and run book for multiple enterprise applications
Participate in developing and maintaining service level agreements and ongoing management of service level compliance and general controls
Work with cross functional teams to prioritise and deliver enhancements and new solutions
Manage multiple tasks and projects simultaneously, prioritising workload efficiently
Act as the point of contact for escalations to vendors and internal teams
Deliver root cause analysis for reported incidents
Provide operational metrics to demonstrate overall health of supported services
Demonstrate strong technical, communication, and troubleshooting and customer support skills
Act as an advocate for new solutions that support the company vision and push end users to be more productive
Oversee new product / service releases
Deliver engaging, informative, well-organized presentations
Provide 24x7 on-call support in an on-call rotation

Business Application Support Specialist Resume Examples & Samples

Support global business users (via cases) across Global Renewals Operations with, Salesforce.com (CRM, PRM, and Service Cloud) application and the relevant integrations for these applications
Apply configuration changes, create reports and dashboards, record management
Facilitate quick win enhancement requirement discussions between business and IT
Work with IT to address system bugs and develop workaround solution
Develop test cases and complete user testing, as required
Support “war room support” (immediately after major program launch) as well as ongoing support for implemented functionality

Application Support Specialist Resume Examples & Samples

Delivering first & second level support for business applications to remediate or provide guidance on reported issues
Monitoring application error logs and incident/problem ticket queues
Ensuring continuity and quality by owning the resolution of issues, tracking progress and escalating as appropriate unless resolution reached, coordinating the support between various teams
Maintaining and supporting internally developed applications (in Development, UAT and Production environments)
Ensuring standards and guidelines are documented, applied and maintained for administration, deployment and monitoring
Deploying and administering tasks for releases including problem resolution (specific systems involved: Geneva (Unix), Business Objects, SRL, WARP in production, BCP, UAT environments )

Production Application Support Specialist Resume Examples & Samples

Software: IBM MQ, Oracle WebLogic application server
CA Siteminder & iPlanet are nice to haves
Unix & Windows operating systems
Languages: Shell scripts (ksh), Java (Servlet, JSP, EJB, SOA – WebServices)
Design Experience: Highly Available web architectures

Lead Application Support Specialist Resume Examples & Samples

Tier 3 escalated Incident management
Deployment of application upgrades and fixes
Applying Change and Releases to the productive environment
Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
Ongoing care of health and consistency checking, capacity and deployment of monitoring and alerts
Support call management including logging, monitoring / updating
Project hand-over of knowledge and ongoing operational responsibilities
Disaster Recovery Planning / Test Execution
Defined unique operational activities to maintain application service
Optimization of Operational activities (i.e.. scripting of manual tasks to ease work)
Defined unique operational activities (i.e.. daily removal of certain files if it can’t be automated)
Providing appropriate performance indicators for operational service reviews
Analytical skills
Ability to identify root cause
Ability to quickly evaluate an incident and isolate application impacts
Deep application related knowledge in the EY key technologies
MS SQL (2005/2008)
MS .Net(1.1/2/0/3.5)
MS IIS(6/7)
Infragistics version 7 and higher
SSIS Packages
Batch management tools like Ctrl M
ITIL v3
MS SharePoint (MS Sharepoint knowledge can be built later)
Solid knowledge in underlying platforms/technologies
MS Server technologies
VMware ESX
Foundation Services (DNS, DHCP, SMS, Active Directory)
Network topologies
Base knowledge in techniques like
Firewall/DMZ
SSL
Monitoring and Control systems like HP Openview, Alarm Point etc
Preferable min 5-7 years in Application Management, Operational Support environment/discipline
Exceptionally also a new starter with high potential can be considered to grow in this position

Application Support Specialist Resume Examples & Samples

Providing 3rd level application support of applications; revising, updating, and providing documentation as required
Working closely with the NOBLE product supporting our business requirements within the Auto-dealer system and working closely with our business and project team members
Experience with banking applications such as Collections Calls, Dialer Systems, Telecom, Auto Dial or Screen interactions would be desired
Assist in performing systems integration testing and user acceptance testing as required by software development lifecycle
Executes or participates in parallel, pilot and other system test phases prior to implementation to ensure accuracy and completeness
Researches, prepares detailed specifications, defines, designs, develops, tests, debugs, installs, and modifies computer software in various platforms in a complex and integrated systems environment
1-3 years information technology experience
Experience in defining business requirements
Any workflow management experience would be helpful
NOBLE systems experience would be desirable
Auto dialer systems experience with collection calls also desirable
Looking for someone that can “think out-of-the-box” in bringing a different perspective on solving complex banking applications
Any banking applications experience is a big plus
Requires basic understanding of applications systems
Act as the technical liaison between the business and project team collaborating on new business requirements for our NOBLE Systems
Has knowledge of business systems – banking applications preferred

Front Office Application Support Specialist Resume Examples & Samples

Write SQL Queries for Oracle and Microsoft SQL databases
Effectively manage projects
Work with Traders
Stay current with leading edge trading systems technology, through a well-developed and maintained professional network of individuals and organizations
Basic understanding of Java Code and Fix
Intermediate knowledge of Windows platforms
Knowledge of Oracle and SQL
Proficient with OMS and EMS systems such as Thinkfolio, Portware, Fidessa, Charles River, and Trading Screen
In-depth understanding of Electronic Trading cross Asset, and Algo/DMA Trading
Understand Full Trade Lifecycle from Front to Back Office

L Application Support Specialist Resume Examples & Samples

Response to escalated exception/alert based monitoring from L1/L2
Documenting ready for business checks for execution by L1/L2
Outage management, regional and follow the sun response (coordination of and communication between troubleshooting participants using bridge calls and email)
Answering client “how-to” queries and medium to difficult queries including investigations/follow-ups with developers if the answer is not documented
Implement L3 requests (user administration/provisioning, account management, server management) using graphical or command line tools or documented procedures
Regional participating in rollouts of services/products, change management
Troubleshooting, investigation and repair of problems where automation or current documentation does not address the issue
Handling of escalated support tickets (problem/request/incident) from L1/L2
Enhance stability by strategically remediating any discovered issues and development of new procedures and processes
Automation of manual processes, development and enhancement of support scripts, tools, monitoring
Participation in on-call rotation, handling of escalated alerts, managing/performing scheduled work
Operational experience with Unix environment
On-the-job training will be provided for the specific applications to be supported
Excellent communication and client management skills
Process analysis and automation experience is highly desirable
Intermediate scripting knowledge (Shell, Perl, Python, and/or PowerShell preferred)
Familiarity with relational databases (MSSQL or Sybase preferred)
Ability to perform thorough troubleshooting skills, with the ‘moving parts’ based on multiple technologies (for example: Unix, Apache, Siteminder, numerous data sources like databases and LDAP) and platforms
Operational experience with Windows (server) environment
Experience with problem and outage management is highly desirable
Experience with trader voice (dealer boards) is a plus
Experience with management of a VoIP environment
Knowledge of web service technologies (Apache/Tomcat)
General VoIP knowledge (H323 / SIP)
Telephony platform experience (CISCO/Avaya)

Application Support Specialist Resume Examples & Samples

Support the technology associated with Russell's daily operations in a timely manner to manage risk and ensure a reliable, scalable, production environment
Ensure internal data integrity which includes daily global pricing, security master and many forms of trade data; also provide timely support for issues regarding Russell enterprise data, including data analysis, setup, troubleshooting, data queries, data changes, and reporting
Provide coverage for change management of both internally developed and vendor provided systems, including ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production; responsible for approving changes to the Russell production environment, practicing changes in a lower environment and ensuring all changes and processes are properly documented
Support oversight to ensure that Russell systems are fully supported 24/7: this includes managing the primary application and infrastructure monitoring platform and configuring new checks when needed
Determine technology support needs and assess availability of resources: this includes attending and participating in project meetings, participating in sprint stand-ups with the project team(s) and engaging any additional resources in a proactive manner
Coordinate technology efforts with Corporate IT and the business units; this position is heavily involved in any core infrastructure or software changes to ensure they are performed in the most risk-free manner possible
College Degree in Management Information Systems or Computer Science required
Microsoft SQL Server Querying
Windows Server Administration (IIS/Windows Services)
Help desk and/or desk side support
Microsoft PowerShell or other Scripting language
Experience in a 24/7 environment possibly including On-Call responsibilities
Strong documentation skills (knowledge base)
Strong interpersonal, oral and written communication and collaboration skills
Ability to effectively adapt to rapidly changing technology and apply it to business needs
Ability to manage time and effort effectively across concurrent/competing priorities
Demonstrated commitment to proactive, ongoing, self-directed education in subject matter area
Effectively collaborate with peer group to innovate and implement solutions that meet group objectives

Business / IT Application Support Specialist Resume Examples & Samples

Receives telephone requests to troubleshoot malfunctioning equipment, system problems, and terminal resets
Provides resolution for reported problems and logs trouble tickets for incoming trouble calls
Provides proactive system monitoring to ensure maximum up time
Bachelor's Degree required
2-3 years information technology experience
Requires basic understanding of application systems.
Has knowledge of business systems, and has specific knowledge of the functions supported as well as their associated functions

ERP Application Support Specialist Resume Examples & Samples

Perform setup changes as requested by the system’s users
Ensure good understanding of the Business flows and of the integrated IT system
Create working procedures, build-up knowledge databases and functional documentation
Provide trainings for the key and final users, providing a global vision of an integrated system
Create SQL inquiries and request data updates in the database
Perform regular system monitoring and data clean-up activities
SQL/ Oracle databases knowledge
Knowledge on Finance and Accounting or knowledge on Supply Chain and Manufacturing
Excellent written and oral knowledge of English
Work experience in Accounting / ERP Customer Support or previous experience in IT
Inquisitive
Sense of responsibility for own work
Positive approach and team-work orientation

Application Support Specialist Sharepoint Resume Examples & Samples

Develop, maintain, and enforce SharePoint governance policies
Ensure the integrity and security of SharePoint data in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance
Use ServiceNow to monitor and route calls
Act as a Liaison with appropriate teams to perform and analyze complex Application troubleshooting and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms
Collaborate with other IT teams to perform backups and restores of SharePoint and ASP.Net based applications
Proactively manage and apply cumulative updates and service packs in supported environments
Provide /coordinate after-hours service for escalated issues from NHD or supervisor
Provide leadership assistance for deployment of hardware and software
Perform installation and configuration of applications in supported environments
Implement and support SQL Server 2008/2012 database, integration, reporting and analytics solutions to be integrated with the SharePoint farm
Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
Perform effective call management including logging, monitoring / updating, prioritizing and resolving calls in a timely fashion
Develop training materials and provide training to IT team members and users with varying levels of skill
Assist junior staff resources within scope of project or specialization
Some supervisory and/or project management experience preferred
Strong knowledge of SharePoint PowerShell, Central Administration, Service Applications, and site collection settings
Strong SQL database management and troubleshooting skills
Ability to build custom web parts, timer jobs, and other developer-related technologies is a plus
Demonstrated technical proficiency in Microsoft Windows Enterprise servers (2008, 2012), IIS, Microsoft SQL 2008R2, 2012, 2014, Microsoft .NET development technologies, including Visual Studio 2012, C#, ASP.NET, HTML, CSS, JavaScript, LINQ, WCF, Silverlight, AJAX,CAML,XML, XSLT, REST, and DOM
Working knowledge of resolution tools such as Remote Access Software, Microsoft Lync, TeamViewer, Timbuktu, Terra Nova, Fiddler, Process monitor, network monitor, Wireshark etc…
Excellent interpersonal, written, and verbal communication skills
Ability and desire to work in a fast-paced, dynamic environment to meet deadlines and to complete time-sensitive projects as assigned
3-5 years of experience in technology support with a minimum three (3) years of SharePoint Administration experience. (MCSE, MCTS preferred)

Application Support Specialist Resume Examples & Samples

Addresses issues within SLA reported for specific applications supported by identifying root cause and workarounds and/or fixes
Re-creation, analysis, troubleshooting and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms
Responding to automated alerts on health of systems
Transitions key knowledge on the issue and research completed if issue is escalated to Tier 4
Participates in transition discussions and knowledge transfer for projects related to supported applications. Manages deployments associated with projects and makes certain knowledge of changes is understood, documented and available in appropriate knowledge repositories
May identify opportunities to enhance the support process for an application or reduce manual intervention required via more automation
Provides validation of applications supported during routine maintenance activities (e.g. Windows server patching)
Maintains contact with peers in other IT Services functions such as Remote Services, On-Site Services, Telecommunications, Hosting Services, Customer Portfolio, Solutions Delivery, Engineering, and Service Management to encourage cross functional teaming and knowledge sharing
Shares knowledge of upcoming changes to the applications supported and may train others on these changes and their implications
Understands and communicates implications of changes in other areas (e.g hosting processes) to IT Global Services portfolio team and when appropriate, business customers
Perform analysis of metrics, data, and key performance indicators (KPI) for the purpose of making decisions around capacity and processes
Demonstrable working knowledge of Windows 2008 server O/S and demonstrable intermediate knowledge of IIS
Intermediate to advanced knowledge of .NET framework 2.0, 3.0 and 4.0
General understanding of networking/LAN/WAN/DMZ concepts – load balancers, active directory

Application Support Specialist Resume Examples & Samples

2+ years of Experience providing Level 1 Application Support w/ Buy side, sell side or portfolio management software
Good working knowledge of Financial Markets and Instruments with broad asset class understanding
Basic understanding of FIX
Understanding Full Trade Lifecycle from Front to Back Office
Highly organized

Application Support Specialist Resume Examples & Samples

Troubleshoot and provide second-tier support and issue resolution for the Oracle Retail and DCMS application
Serve as a subject matter expert and escalate higher priority issues (Tier 3) to the appropriate resources for in-depth analysis
Work with development team and/or external vendors to resolve system issues
Manage the administration of the Oracle Retail application suite
Liaison with 3rd party vendors and business users for problem resolution, system upgrades, functionality changes and testing
Maintain and update core data through application forms
Coordinate and oversee user testing related to problem resolution
Create and update documentation for the service desk for first and second-tier support
Provide 7X24 On Call support
Gather requirements and create functional specifications for Oracle Retail and DCMS integration points
Identify user-training opportunities
Follow documentation, version control and testing and migration standards
Perform other related duties, as assigned

Application Support Specialist Resume Examples & Samples

Partner with Application Developers to provide Operational Support for the Citi FX Pricing Platform
Work as a bridge between application development teams and infrastructure support teams, to drive platform stability
Active engagement with development and partner support teams to drive a culture of efficiency and operational excellence
Respond to technology events and incidents in a swift and effective manner to maximise service availability
Experience in an application support or development environment
Understanding of distributed computing fundamentals
Linux expertise
Quality orientation with a strong eye for detail
Process driven approach with an appreciation of industry best practice
Pro-active, organised, thorough and energetic Excellent communicator, presenting to senior management level stakeholders
Linux (RedHat or other major distro)
Middleware (Tibco RV/EMS or Solace)
Time series database e.g. KDB
Scripting tools bash, perl or python
Ability to debug at code level (java)
Monitoring tools (ITRS or Nagios)
Understanding of IP networks
Ability to analyze and monitor network traffic (corvil)
Familiarity with configuration management and build tools (svn/jenkins)

Fixed Income Application Support Specialist Resume Examples & Samples

Have a knowledge of the project lifecycle
Proven experience in an IT role
Good knowledge of risk management, configuration management, and disaster recovery e.g. SIGMA / ITIL
Proven technical expertise in an IT role
A wide knowledge of IT hardware, software, operations and networks
Calypso
UNIX - shell scripting
Summit knowledge is a plus
ITIL is a plus

Application Support Specialist Resume Examples & Samples

Support for various Terminal Automation Systems
Support related SAP logistics (SD & MM) processes
Support of SAP authorizations and logistics
Support of Codas ERP system for HomeHeat business
Support of various other interfaces from Retail systems to SAP
Support for other systems as requested
Work with Finance team and other relevant teams to identify problem areas with existing systems and processes
Assisting in developing program of improvements to these processes
IT qualification or certification
Three-five years' experience in a similar support role
Experience in using SAP
Demonstrates excellent interpersonal, relationship building, people management and communication skills

Application Support Specialist Resume Examples & Samples

This position works under supervision with regular updates to supervisor/team leader
Basic ability to read and modify XML files
At least five years of experience working with Websphere, IBM BPM, and SQL
At least 3 years of relevant work experience in Application Management, Level 3 Operational Support environment/discipline

Application Support Specialist Resume Examples & Samples

Ensure live I.T. systems are managed effectively and service availability exceeds target SLAs
Identify, investigate and resolve a range of technical issues affecting business systems and their infrastructure ensuring excellent commutation to stakeholders at all times
Responsibility for systems support and technical issue resolution to ensure high availability of business critical systems
Escalate high impacting incidents where appropriate and follow up to ensure resolution
Develop strong working relationships with key stakeholders, including business areas, IT project and development teams, risk and compliance and relevant 3rd party suppliers
IT 3rd Level technical qualification (e.g. computer science degree or similar)
At least 3-5 years IT experience and at least 2 years in a similar role
The ability to deal with a wide range of business areas and 3rd party vendors
Experience of Database management and SQL programming skills including proficiency in data query structures and exposure to SQL database maintenance practices
Understanding of ITIL IT Incident and Change processes
Strong software troubleshooting and problem solving skills
Experience with the following technologies - SQL Server Administration, Java, MySQL

AVP Senior Application Support Specialist Resume Examples & Samples

Ingestion Scripting: Creating, updating & maintaining scripts that facilitate ingesting & storing in CMOD
Retention Scripting: Creating, updating & maintaining scripts that facilitate releasing and holding in CMOD/TSM
Retrieval Development: Creating, updating & maintaining java code that facilitates search, render & retrieval of all types of CMOD content
Operational Scripting: Creating, updating & maintaining scripts which facilitate system health alerts, record/report statistics & increase system reliability
System Administration: Install, upgrade & configure CMOD software and its components
Troubleshooting: Analyze, investigate problems to get root cause then follow through with research to solutions
Operations: Review alerts and system statistics to identify and prevent problems, take recommended prescribed daily steps to ensure production data is available and minimize production downtime
Documentation: Create, update & maintain all documentation as needed by Citi standards
Communication: Participate in technical meetings. Communicate with other technical and business operations teams via verbal and written mediums
Lead Offshore Team: Provide technical guidance to application support personnel located offshore
A minimum of 5 years hands-on technical experience in the Enterprise Content/Report Management Domain
At least 5 years as a developer and/or support specialist with CMOD on a distributed platform
2 years with other enterprise report management systems, such as, Anacomp, Filenet or Documentum
Bachelor's Degree in Information Systems, Computer Science, Engineering or similar discipline
IBM CMOD Administration
Running CMOD utilities like arsload, arsadmin, arsdoc, etc
AFP engine transformation and configuration (AFP2PDF, AFP2WEB)
CMOD storage management
Tivoli Storage Manager (TSM) administration
Unix (Linux/AIX) administration
Troubleshooting i.e. can research fixes/enhancements/logs
Core java or Perl or C development background in an SDLC (full life cycle including design, code, test & document) environment
Knowledge of SQL for DB2 and ORACLE
CMOD/iText integration
Disaster recovery, continuation of business & backup/recovery
Installing and upgrading CMOD software stack
IBM ODWEK API

Application Support Specialist Resume Examples & Samples

Provide outstanding customer service to home office users and store team for Merchandise Planning & Allocation (MP&A) systems
Utilize problem solving and technical skills to support the team, resolve questions, and document software bugs for MP&A systems
Maximize MP&A system investments/capabilities by learning and providing in-depth functional knowledge in Planning & Allocation
Aggressively learn and evaluate existing infrastructure and processes for the MP&A systems and MP&A business team
Uncover opportunities in the MP&A systems and business and provide solid business cases for future changes/enhancements
Support business growth with software design, development, testing, implementation, and training
Thoroughly understand business needs of the MP&A team, translate the needs into actionable projects and tasks, and implement technology solutions to satisfy the needs
Provide periodic “on-call” coverage after normal business hours, weekends and/or holidays to ensure minimal outage time and superior service
Quickly learn and adapt to new software, platforms, and business changes in the MP&A space
Partner and contribute in a cross-functional team including Merchandise Planners, Allocators, Merchants, Store Operations, Logistics/Distribution, and IT
Execute Retail IT strategies and directives to ensure future company growth and success
N/A
Proven knowledge of “retail math” and retail sales reporting including S/T, WOS, builds, mark-down analysis, UPT, ADT, conversion, IMU, MMU, comp/like sales, etc
Must demonstrate fluency in SQL and Excel. SQL Server or Access experience is also preferred
Proficient at analyzing and interpreting large amounts of data; with the ability to synthesize information and translate into effective and actionable insights
Must possess superior problem solving and analytical skills
Ability to handle multiple projects simultaneously and to deliver projects and results within timelines
Excellent organizational, verbal and written communication and the ability to present information in a clear, concise and complete manner
Self-starter, creative, enthusiastic, innovative and collaborative attitude
Sense of urgency and accuracy
Must have natural intellectual curiosity and significant motivation
Bachelor’s degree in Business Management with MIS focus or Computer Science
2-5 years of experience in supporting Merchandise Planning, Allocation, Merchandising, or similar retail systems
Experience with Epicor, JDA Allocation, MID Allocation, TXT Maple Lake, Manugistics, i2, Quantum Retail, or JDA Enterprise Planning is preferred
Reporting/BI system experience is a plus
In-store retail experience is a plus
SAP experience is a plus

Senior Application Support Specialist Resume Examples & Samples

Follow up and take ownership of issues reported including investigation, communication, escalation and issue tracking
Ensure incident and problem management, change management and request fulfilment on behalf of customers are carried out to the best levels possible
Understanding and documenting business requirements and effectively communicating to the Development teams
Liaise with other technical support services (i.e. UNIX system administrators, PC desktop, corporate network and market data support teams) to maintain interfaces with the e-trading platforms and other corporate systems
Support of offsite local trader disaster recovery and application platform disaster recovery testing
8+ years in experience working in a support environment
Experience of supporting a MarketView platform is a major benefit
Sybase SQL knowledge and practical usage. (Able to create adhoc SQL queries)
Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)
Ability to plan and organise workload
Ability to take ownership and follow through issues, requests, projects
Display a flexible attitude to work
Challenge/Personality. To be able to deal and thrive in a fast paced pressured environment

Application Support Specialist Resume Examples & Samples

Create training manuals
Manage and facilitate training sessions
Onboard new product teammates
Collaborate continuously with IT counterparts with timing of rollout/configurations to ensure timely training
Provide technical support to the business for any issues related to Product Operations
Act as an immediate contact for the business on any questions or concerns regarding the PDM system
Light development responsibilities including reporting, alerting, and configuration updates
Must be detail oriented and have strong organizational skills
Strong analytical skills related to business logic and processes
Ability to troubleshoot complex, multi-variable problems a must
Ability to work under pressure
Ability to independently drive issue resolution, develop business knowledge and relationships and apply technical alternatives while operating in a rapidly changing business environment
Experience training in Enovia and/or PDM Systems a plus

Application Support Specialist Resume Examples & Samples

Associate’s degree in computer technology, computer programming, business or other related field. Bachelor’s degree preferred
Prior experience with AR, AP and General Accounting processes preferred
Prior experience with AR, AP and accounting functions within an ERP tool preferred. Specific experience with SAP is strongly preferred
Candidates must be self-directed employees capable of managing their own workload consistent with a professional position

Application Support Specialist Resume Examples & Samples

Service – responsible for service delivery and ensuring we meet customer expectations
Platform – responsible for architecture, technical design and software engineering functions that ensure the various platforms (web, mobile, connected TV, Media streaming, etc.) remain current and effective
Architects – responsible for the design and governance of the platform
Projects – responsible for the delivery of new and/or enhanced functionality onto the platform
A minimum of two years’ experience in an application support or systems support role in a LAMP or Unix Environment
Experience of Application deployment, configuration and maintenance under multiple Server Operating System environments
Experience in resolving problems across a multi platform environment
At least two year’s previous experience in a support or customer-facing role
Willing to work flexible hours as befits the type of service provided
Experience of monitoring of service, performance and capacity thresholds
Experience of managing third parties

Business Application Support Specialist Resume Examples & Samples

Install an application environment according to provided guidance
Ensure that applications are fully prepared and integrated to be put to production (backups, start/stop scripts, documentation, etc.)
Process IPC tickets (work orders) according to agreed service level
Process and analyze all application Incidents and Problems
Maintain and improve exploitation procedures and documentations
Install, update, maintain application schedules, application components, application flows

HPC Application Support Specialist Resume Examples & Samples

Porting and Benchmarking of scientific applications on Intel platform
Porting and benchmarking of various scientific HPC applications using C, C++, Fortran compilers. MPI, OpenMP and tools
Knowledge of using Job Schedulers like PBC Pro, LSF
Knowledge of using profilers like Gprof, MPI Profilers for debugging and performance tuning the scientific application codes

Application Support Specialist Resume Examples & Samples

Act as a team leader to support multiple critical applications
Work with users to understand and reproduce issues and initial diagnostic analysis
Perform root cause analysis
Act as the Incident Manager for the Asset Management team for high impact issues
Collaborate with development teams on software fixes and planning
Participate in Disaster Recovery planning and exercises
Provide operational reporting / trending of problems
Recommend tools and processes to streamline Incident Management process
4+ years of experience in financial services
Strong Database/SQL knowledge
Demonstrable leadership abilities
Financial background
Scripting knowledge
Experience with programming languages
Experience with Monitoring tools

Application Support Specialist Resume Examples & Samples

Enable 24x7 support of mission critical IT supply chain applications by assisting end users of SAP-MM and Manhattan EEM during normal Hong Kong working hours. Effectively communicate with US-Based team at the beginning and end of each day to provide seamless end user support for all open issues
Provide 1st level support to other IT business applications in the HK office, including Armoury (PLM), BW (reporting), or other applications as needed. Effectively communicate with the US-based IT teams to help resolve issues or communicate business needs
Become knowledgeable about all supply chain business functions represented in Asian offices including inbound logistics and production
Develop training documentation and operating procedures to enable more effective usage of the systems
Provide customer service, training, and support to the internal teammates and external vendors to enable them to become self-sufficient in the operation of the systems
Consistently network with internal customers to identify opportunities to improve the business functions through better training of existing system functionality, development of new enhancements, and/or adaptation of better business processes
Partner with US-based team to lead and support projects to improve system functionality throughout the entire development lifecycle
Must be proactive and possess the ability to work with minimal supervision
Excellent verbal and written communication skills are required
Exceptional team player with excellent interpersonal skills
Must be detail oriented and possess excellent organizational skills
Pragmatic problem solver with a solutions oriented mindset
Must be comfortable working in a fast-paced, dynamic environment and committed to meeting deadlines and creating and improving processes
Proven customer service or client management experience
A sincere and contagious passion for building Under Armour
A fit with our cultural values
Bachelor’s Degree in Information System Management, Computer Science, or a relevant business area such as Supply Chain Management preferred, but relevant professional experience will be considered
Minimum 3-5 Years’ experience working with a large enterprise IT application (such as SAP) with a focus supply chain execution activities
Hands-on experience with full life-cycle project implementations of a large enterprise IT application including design, configuration, and implementation activities
Experience with ongoing, post go-live support of enterprise IT solutions with a global user base
Experience with SAP Business One is preferred
Experience with the SAP (MM, WM, SD) and/or Manhattan EEM is preferred,

Application Support Specialist Resume Examples & Samples

Responsible for working in shifts to provide 24X7 Application Support across multiple Tesla applications
Responsible for owning a specific production problem and provide active coordination between various groups including internal and external vendor support groups in resolving a specific problem
Determine configuration and operational requirements for development team

Front Office Application Support Specialist Resume Examples & Samples

Train users on use of front office systems
Test and install new models into the production process
Setup users on front office Systems
Setup and administer parallel test environments to ensure problem free change management
Record and take ownership of issues using internal system and following through to successful resolution
Ensure market data feeds are operational during core business hours
Monitor trades and booking issues
Implement and maintain broker connectivity
Fix configuration and trouble shooting
Administer development environment for application testing and user base
Experience writing SQL queries for Oracle and Microsoft SQL databases
Basic understanding of Java code
Basic knowledge of Fix
Experience with Windows
OMS and EMS systems knowledge
In-depth understanding of Electronic Trading cross Asset, Algo/DMA Trading
Understanding of Full Trade Lifecycle from Front to Back Office
Experience with P&L systems and understanding
Portfolio Rebalancing Tools

Application Support Specialist Resume Examples & Samples

Provide outstanding customer service to home office users and store operations team regarding various software applications in Under Armour’s retail channel. This includes Point of Sale, Sales Audit, Inventory Management, Data Hygiene, etc
Utilize problem solving and technical skills to support the team, resolve questions, and document software modifications
Maximize investments/capabilities by learning and providing in-depth functional knowledge in Planning & Allocation
Partner with opportunities in business processes and technology that leads to the creation of solid business cases for future changes/enhancements
Understand business needs of the Store Operations, translate the needs into actionable projects and tasks, and implement technology solutions to satisfy the needs
Quickly learn and adapt to new software, platforms, and business changes
2-5 years of experience in supporting Retail Applications,
Experience with Epicor is preferred

Senior Application Support Specialist Resume Examples & Samples

Assist the QA team in any testing and coordinating of configuration and data updates to the systems
Provide technical support to the functional teams for any issues related to Product Operations and Merchandising
Act as an immediate contact for the SME(s) on any questions or concerns regarding the PDM and merchandising systems
Act as liaison to external system vendors, internal IT Department peers, and Operations personnel to develop, configure, and maintain systems and processes
Exceptional communication and presentation skills
Associate’s degree in computer technology, computer programming, business or other related field. Bachelor’s degree preferred. Apparel/Footwear industry is a plus!
Experience in Enovia/Centric and/or PDM Systems a plus

IT Application Support Specialist Resume Examples & Samples

Review, analyze, and evaluate user concerns and provide support to customers by resolving user issues
Provide system support, troubleshoot user issues, and provide application consulting
Provides recommendations for improving team process and procedures
Effectively identifies problems as they occur and takes appropriate steps to solve them in an effective and timely manner
Ability to document and be detailed oriented
Performs related duties as assigned by supervisor
Deliver highly efficient and quality technical services to our customers on a daily basis
Associate’s degree or one (1) to two (2) years of vocational training
BS/BA degree is a plus
Demonstrates comprehensive working knowledge of a technical or specialty area in the field of IT support
Excellent people, organization and customer service skills
Ability to work in a team environment, also independently to produce superior customer service results
Mortgage experience is a plus

Application Support Specialist Resume Examples & Samples

Responsible to perform operational and 3rd level support for production applications in a range of business portfolios
Involve on daily handling of incidents, operational maintenance and support, project support and proactive/preventative analysis of systems
The L3 Technical Specialist will demonstrate knowledge of key business processes, products and services, within agreed areas of expertise
Responsible to handle resolution of day-to-day L3 incidents escalated from L1/L2 help desks
Identify and fix the root cause of incidents (configuration vs. defect)
Re-creation, analysis, troubleshoot and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms
Able to articulate on service restoration i.e. rebooting servers, engaging other teams
Communicates and present complex technical information to both technical and non-technical audiences
Able to plan, schedule and monitor work activities in order to meet time and quality targets
Adaptable to new technical information, business acumen, and apply it effectively

Application Support Specialist Resume Examples & Samples

Strong Broadridge BPS experience is a must for this role. Hands on experience is a must-have as there is a significant reporting framework in place and many reporting enhancements are planned
This role includes managing relationships with key senior internal stakeholders across IT, Front Office, Settlement, Equity Middle Office and Compliance departments
Act as BPS Expert and point of contact for all Broadridge related product issues across the Equity post trade business areas
Govern Brokerage Processing Service (BPS) related changes, work with Broadridge, IT and business areas to ensure changes are successfully developed, tested, rolled out and supported internally and via the vendor
Have an in-depth understanding of Equity Post Trade and Lifecycle processes
Identify opportunities to improve efficiency and reduce cost through business/process flow re-engineering and platform re-engineering
Manage relationships with internal stakeholders across IT, Front Office, Operations / Settlement and Compliance departments
Provide ad-hoc Support for other core Equities Post Trade systems as business demands dictate
Accountable for L1 Offshore Post Trade Support Service covering the Americas Region
Assist with out-of-hours Release/Change activity and On-call duties as required
Ensure Support model is correctly implemented and adhered to for Equity Post Trade Environment
Define and execute superior SLA based procedures for a 24/5 production cycle for all Equities Post Trade systems regionally
Work with Global and Regional management to manage ongoing changes to improve processes and tools used by the team
Maintain relationships with vendors and development teams to drive improvements required for supportability, and remain informed on functional enhancements
This role is required to assist the support function for the Equity business areas across the Americas. The main purpose of the role is to ensure and maintain business application stability as well as action client/user requests/problems
5+ years supporting Equities in an Investment Banking environment
3+ years supporting the Broadridge BPS Platform
Strong Broadridge BPS experience is a must for this role. Hands on experience is a must-have
Strong Equity Post Trade knowledge is essential
Ability to communicate effectively verbally and in writing with developers, management and business users
Willingness to take ownership for problem resolution and additional responsibilities where applicable
Customer facing skills - to be able hold one’s own in discussions with demanding front office users
Experience managing 3rd party suppliers
Compliance Reporting (Dodd Frank production support life cycle)
Solid knowledge of Programming principles
Process excellence – a passion to achieve results though effective organization and process disciplines
Ability to negotiate agreements and maintain effective business partnerships with peer support & operations groups
Strong investment banking background that includes both application development and application support in a front-office environment
Has worked in a development environment
Familiarity with monitoring tools, databases, SQL and Reporting Frameworks

Production / Application Support Specialist Resume Examples & Samples

Identifying and supporting all of the errors within their applications, such as Charles River- OMS system, Geneva- acctg system, Broadridge Sec Master, Broadridge data warehouse, and Outsourced reconciliation systems
Using SQL or Python on a daily basis
Learning the Trade Lifecycle
Background in either SQL or Python

Application Support Specialist Resume Examples & Samples

Ability to prioritise work to successfully deliver service to agreed levels in a diverse and constantly changing technical environment
Communication and interpersonal skills
Problem solving and resolution skills
Strong working knowledge of the change, problem and release procedures used in the Group

Anti Money Laundering Critical Application Support Specialist Resume Examples & Samples

AML Team and staff
Technology & Operations
BMO Financial Group AML FIU, P&C, Wealth Management
Corporate Compliance
Interacts regularly with AML team members and occasionally with cross-functional business units to collect and/or disseminate information to accomplish administrative and operational tasks
2 years in an systems administrator role
Bachelor’s degree (preferred)
Knowledge of Anti-Money Laundering regulations and various technologies used to maintain compliance
Ability to effectively communicate, articulate and escalate issues pertaining to AML systems

Level Application Support Specialist Resume Examples & Samples

(Re)Creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms
Determination of root cause of incidents (configuration vs. defect)
Adhering to EY and ITIL guidelines for Incident, Problem and Change Management
Effective calls management including logging, monitoring / updating, prioritizing and resolving calls in a timely fashion
Ensuring all work is carried out and documented in accordance with required standards, methods and procedures
Planning, scheduling and monitoring work activities in order to meet time and quality targets
Degree in computer science or a related discipline
English language skills - excellent written and verbal communication
2+ years in Application Management, Applications Operational Support
Demonstrable Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc
Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces
General to in-depth knowledge of SQL2008/2012
Familiarity with SQL DBMS interface and integrated tools
General knowledge of Stored Procedures, SSIS and Data Transformation Services
General understanding of various IT security concepts as they relate to production environments
Demonstrable knowledge of Windows 2008/2012 server O/S with understanding of Active Directory
Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, Apache, Citrix, etc
Basic understanding of code and Software Engineering for diagnosis and escalation to Level 4 teams
Ability to work well within a multi-disciplinary team structure, but also independently
Ability to meet agreed deadlines, with demonstrable Productivity
Culturally diverse and inclusive

Software Application Support Specialist Resume Examples & Samples

Windows Client and Server operating systems
Relational database management systems including MS SQL Server and MS Office Access
MS Office applications including Word, Excel, and PowerPoint
MS Terminal Services or Citrix
Scripting experience such as PowerShell
Experience with C++, C# or Java is a plus
A solid understanding of information technology
An aptitude for troubleshooting problems with hardware and peripheral devices
Strong technical written and verbal communication skills
BA or BS in Computer Science, Management Information Systems, or related field

Application Support Specialist Resume Examples & Samples

Work closely with our vendors and sysadmin team to resolve application & server issues
Work with Application Owners (AOs) on application / server issues
Work on all Service Manager tickets that are assigned to your group
Write special scripts for data collection when required (short & quick) and provide support for these scripts
Perform application monitoring
Complete application run book updates (small changes)
Work with North Bound Interface (NBI) Application Owners (AOs), providing application support for NBI related issues
Push resolution of NML issues
Work/assist with NE/BBNE/Sympatico Teams on: DSL network profile updates & Data collection scripts
Open trouble tickets with Vendor (for bug management)
Advise NTI Specialist to track bugs when patches and work-around solutions are required
Help Desk (for Service Manager requests, “Interaction” or “Incident” type requests)
Change Management (for maintenance and upgrade activities)
Complete application patches and upgrades
Perform upgrades (first upgrade to be performed with NTI Specialist)
Install and test patches
Install data collection scripts
Project-specific duties
Participate on projects where new Applications will be required
Interface between IT, TD, OPS and other DNSS groups
Participate as Application SME and assist with requirements building
Determine Operational Acceptance criteria for Applications and build/implement test plans
Arrange (with COVE lab and SMEs) for equipment to be installed and commissioned
Minimum 5 years’ experience applying above skills/competencies in a sizeable IT organization
Customer Focus (Builds a relationship by having a strong desire to help, serve and satisfy both internal and external customers)
Resourcefulness: Thrives on challenge and change; reacts with proactive and innovative work solutions
Flexibility: Works effectively with varying environments, situations, tasks, responsibilities and people. Off hours work required based on project loads
Ability to work in both of the following environments: In a Team and without supervision
Ability to take Initiative
Works well under time constraints/pressure
A University degree/diploma, preferably, in the area of Engineering or Computer Science
Strong Knowledge Microsoft Server 2000 and above and Active Directory Services
Strong Knowledge of Redhat and Solaris
Familiar with major databases, e.g. Sybase, MS SQL Server, etc
Strong IP skills include SNMP, Syslog, network troubleshooting, etc
Experience in dealing with issues caused by firewalls and network connectivity
ITIL training/exposure an asset
Language: Bilingual Preferred

JDE Manufacturing & Distribution Application Support Specialist Resume Examples & Samples

This role supports the operation of JDE in our Manufacturing Facility and associated Distribution centers (local and remote) as well as the integration with existing and new systems. The JDE Distribution/Manufacturing Application support role should have implementation experience in the distribution and Manufacturing sides of JDE, particularly
Sales Order Management
Purchase order management
Bill of Materials / PDM
Warehousing
Transportation/Logistics
Interface to the G/L
Work with supplier relationship management/portal systems
Prepare documentation using standard User Productivity tool (UPK)
Sales order status Analysis
Work Order status Analysis
Manipulate reports that consolidate JDE Data with legacy system’s data
Develop task documentation process for future reference
Participate in End User Testing effort
Produce program/report specifications for development team to work
Develop report and custom application specifications
Submit IT Service Requests with power users when required
Co-develop user and Technical manuals

IT Application Support Specialist Resume Examples & Samples

As an IT Application support specialist, the primary task is to support the Tilburg Factory with the manufacturing operations, focusing especially on the Warehouse Management System (WMS)
Responsible for working on day to day customer inquiries, including technical assistance, using the best use of products and service
Provides 2nd level technical solutions, according to established service levels
Offers a single point of contact and ensures that all WMS support requests are recorded in a timely, courteous, and accurate manner
Work closely with IT Leads and Developers in translating business requirements into IT solutions
Escalates issues within the IT department to ensure issues that cannot be addressed at first/second level are responded in a timely manner
Facilitate in performing user acceptance testing and obtaining sign-offs as per SOX requirements, of all releases
Work closely with US and EU counterparts and Leads in ensuring timely resolution of issues

Application Support Specialist L-sd-eam Resume Examples & Samples

Determination of root cause of incidents (configuration vs defect)
Installation of applications in supported environments
Responding to automated alerts on the health of systems
Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
Adhere to EY and ITIL guidelines for Incident, Problem and Change Management
Effective call management including logging, monitoring/updating, prioritizing and resolving calls in a timely fashion
Ensures all work is carried out and documented in accordance with required standards, methods and procedures
Selects appropriately from applicable standards, methods, tools and applications and use accordingly
Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences
Demonstrable knowledge of Windows 2008/2012 server O/S
Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc
Intermediate .NET programming and/or scripting experience
Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams
General knowledge of SQL2005 and In-depth knowledge of SQL2008/2012
Creation of queries, running pre-defined scripts, configuration, security, and interpreting logs and traces
Demonstrable knowledge and familiarity with T-SQL or PL/SQL
Conceptual understanding of networking hardware (switches, routers, etc.)
Remedial knowledge of Active Directory Accounts
3+ years in Application Management, Operational Support environment/discipline
Approximately 2-4 years of experience in technology support with working knowledge of a functional specialty
Approximately 1-2 years of experience in a corporation environment

Application Support Specialist Resume Examples & Samples

Be an integral member of Agile teams that develop mission critical enterprise business applications for Pegasystems
Perform release migration steps to QA and Production environments as documented in the release plan by the development team
Forge relationships with key users of Consulting and IT Applications throughout the Pega community
Engage the enterprise to continuously improve processes and applications
Participate in the software development lifecycle to ensure compliance with release standards and processes
Bachelor’s degree in Computer Science, Computer Engineering or Electrical Engineering
3-5 years of experience supporting enterprise software applications in a help desk or call center environment
Experience supporting software applications in a mission critical business environment
Superior oral and written communication skills
Demonstrated ability to take initiative and display adaptability

Senior Systems Application Support Specialist Resume Examples & Samples

Maintain world-class application hosting in collaboration with a vendor
Implement tasks across internal and external resources
Provide hands-on analysis and administration for: Linux, Windows Server, JBoss, Tomcat, IIS and database technologies
Administrative scripting with Shell, Perl, etc
Act as a mentor for junior Application Analysts
Assist in analyzing application architecture and performance metrics, connectivity and design in the context of industry best practices
Work with the Hosting team to establish standard and application-specific monitors, regularly review reports, initiate change to address capacity and performance needs
Implement maintenance outages, software upgrades and patches, escalation of issues, scoping changes to existing arrangements and new needs
Analyze application security, interfaces, connectivity and technology to ensure internal standards are met
Work with other groups to consolidate and deploy procedures around application outages and changes
Help to support vendor change control processes, escalations and emergency needs
Document servers, capacity, future expansion and recoverable resources on a regular basis
Train internal and vendor staff on how to respond to software issues – application logs, web servers, database locking, etc
Capture, prioritize and resolve on-going issues
At least 8 (eight) years of experience, with exposure to many areas of technology
Strong knowledge of installing, supporting, and troubleshooting a broad range of applications, such as

CRM Application Support Specialist Resume Examples & Samples

Triage and ensure resolution of help desk tickets
Resolve / Coordinate resolution of application issues as and when they arise
Configure changes / enhancements to the Siebel application
Work with end users to help resolve their issues
Partner with the admin team to support migration of changes to production
Support production and non production environments
Partner with offshore team to coordinate support transition
Must have extensive experience in supporting Siebel application 8.0 or higher
Proven experience in triaging production issues, monitoring production systems, and after hours support
Very strong interpersonal skills able to work at all levels of the organization
Collaborate with customers and various businesses and Information Technology teams to effectively address and resolve day to day issues
Proven experience in managing resources in global support model
Ability to clearly understand and articulate complex problems
Proven experience in assessment and resolution of all incoming Siebel production Issues and escalating to the appropriate teams when applicable
Highly proficient with Siebel Tools (Applets, Views, Business Components, Links/Joins, MVGs etc.,)
Strong hands on EAI experience. Deep knowledge in Siebel Integration Objects like EAI Siebel Adaptor, Workflows, Web Services,EAI HTTP Transport, VBC etc.,
Good working knowledge of Assignment Manager and Workflow
Good working knowledge of Siebel Enterprise Integration Management (EIM)
Excellent troubleshooting skills and ability to determine and document root cause of issues through partnership with the development teams
Experience and/or knowledge of the integration of Siebel with other systems such as Oracle E-Business, webMethods and Fusion
Excellent understanding of the full software lifecycle, including functional requirement gathering, design and development, testing of software applications and documenting requirements and technical specifications
Requires the ability to come up with creative technical solutions while applying Siebel best practices and working within coding standards
Ability to work under aggressive deadlines, meet project commitments and quickly adapt to changing priorities
Resolve application defects and implement system enhancements
Work effectively with other developers, business analysts, and business stakeholders
Current on technology through training and independent research
Experience in Siebel HTIM and Mobility solutions is a plus
Knowledge in SQL skills a plus
Knowledge in DB links, PL SQL procedures a plus
ITIL knowledge or certification is a plus
Knowledge Siebel OpenUI and version 8.1.1.10 and above a plus
5+ years of work experience with Siebel CRM
Working knowledge of salesforce is a strong plus

Application Support Specialist Resume Examples & Samples

Minimum 1 year of technical support experience in a call center environment
Proven software and application troubleshooting experience
Ability to work well with all teammates in a fast-paced SLA driven environment
Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively
Proven ability to think and troubleshoot logically and act decisively in critical situations
Experience with Microsoft Office and Windows OS
Must be able to obtain a Public Trust clearance
3+ years of experience in Customer Service
Familiarity with government environment and administrative processes
Familiar with Support Ticket Systems (Service Now, Remedy, Unicenter)
Strong Communication Skills

L Application Support Specialist Resume Examples & Samples

Consult with IT and business project teams on newly proposed solutions
Provide technical support to client and operations teams
Assist in network and operations functions
Assist in incident response
Perform enhancements and maintenance support for the application to satisfy client requirements
Drive and deliver enhancements and updates to the application as needed to support new requirements
Excellent understanding and hands-on implementation of enterprise level system application packages
Ability to work independently and with minimal supervision
Perform resolution/recovery steps based on documentation or as directed by Level 3 support
Contact 3rd party service providers or external application support as required to resolve issues (as per documentation)
Provide daily status reporting and weekly issue reporting
Verification of infrastructure and application changes as required
Degree in Computer Science or Information Technology related field or equivalent industry experience
Minimum 2 years of experience with one or more of the following: Informatica, Scheduling (CA, CTRL-M, Autosys), SQL queries and scripting
Working knowledge and experience with networking, Web APIs, XML, SQL, TCP/IP, DNS, DHCP, firewall, proxy
Working knowledge and experience with Databases, MS SQL, MS Access, etc
Working knowledge and experience with Reporting Tools, Qlikview, Congnos, SSRS etc
Good technical understanding of desktop and server operating systems, system security concepts, system access technologies like Active Directory, LDAP, SSO etc
Strong technical understanding of systems operations, processes and methodologies
Task focused with strong drive to ensure you meet defined service targets and Service Level Agreements
Strong customer service and interpersonal skills
Strong organization skills with emphasis on details and follow-up
Solid decision making and problem solving skills
Strong English communication skills both verbal and written
Self-starter with ability to work with minimal supervision
Maintain highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information
Ability to remain calm during crisis, conflict or difficult situations
Ability to code in .NET, SQL and Windows Powershell scripting
Knowledge of ITIL and Service Management principles and processes

Application Support Specialist Resume Examples & Samples

Plan, specify, document and deploy financial software applications to our ASP on heterogeneous systems including both Windows and Linux servers
Collaborate with development and software testing teams throughout the release process
Analyze release and deployment processes to identify key areas for automation and optimization
Identify opportunities for optimizing system performance through changes in configuration or suggestions for development

Application Support Specialist Resume Examples & Samples

Provide client Application support inclusive of data verification and application authentication
Provide Tier 3 client support to end users
Internal and external technical operations support including identifying and troubleshooting technical issues and recommend solutions for process improvement
Support the development, configuration and test of new features, applications and fill specific customer needs
Perform daily Registration Authority system operations, certificate enrollment and support
2+ years of experience within IT
BS degree in IT related field highly desired

Application Support Specialist Resume Examples & Samples

Desirable previous Java development experience
University Bachelor's degree in Systems Engineering, Computer Science, technical certifications or similar
Ability to work with cross functional teams and to keep abreast of latest technologies
Desirable technical expertise / Team player willing to share knowledge
Ability to work under pressure and by objectives
Organizational, interpersonal, work management, communications and analytical skills
Fluent English / Spanish proficiency (oral and written B2-C1)
Detail and task oriented
Strong problem solving skills and fast learner
Java, HTML, XML, Maven, Web Services knowledge is desirable
Linux/Windows System Administration background is desirable
Python, Perl, Chef, Shell Scripting are desirable skills
Desirable experience with relational databases (Oracle) including developing and testing SQL queries
Desirable experience working with Eclipse, Sublime, PuTTY, SQL Developer
Focused on problem solving, ongoing maintenance and enhancements to 15+ web applications
Must be able to work on several different tasks; each with specific instructions that may differ from project to project
Ensures that application improvements are successfully implemented, tested and documented to increase efficiency and minimize redundancy
Ability to prioritize, work both independently and as a Team
Organized approach to development and attention to detail

Application Support Specialist Resume Examples & Samples

Bachelor's degree in Information Science, Computer Science or other relevant field or equivalent combination of training and experience
At least 3 years of experience in developing web applications using technologies such as C#, ASP.NET, SQL Server, JavaScript; (no new development- all modifying and customization to existing framework)
Experience writing SQL queries and understanding relational database architectures and tools
Communicate effectively with a wide range of audiences (technical and non-technical)
Work effectively in a team environment, collaborates with business customers, and other teams within the IT organization, requirements gathering, interacting with internal customers to solve issues and ensure those issues are customized within the code
Code review/testing

Web Services & Application Support Specialist Resume Examples & Samples

Provide web support, create and maintain NHJAX Internet and Intranet sites
Provide support and access to web-based systems. Make data available via web-based technology to include Sharepoint, COTS, GOTS, HTML, DHTML, XML, ASP.net, etc
Assist with online transactional data systems
Provide systems analysis, design, integration and implementation of applications in object-orientated or GUI environments
Develop easy and intuitive Websites and mobile applications using platforms for Apple, Android and WEB applications
Application Testing and Support for web applications and sites in all required browsers, range of mobile devices and support of mobile applications
Intranet Support: Keep existing Intranet pages current and complete all requests for modifications
Internet Support: complete requests for modifications, maintain page functionality, maintain and keep content current, modify, enhance and improve with leading edge presence
Server Management: Supports specifications of client/network to meet business requirements and ensure compatibility and optimum performance. Installs, maintains and supports client/servers
Diagnoses and resolves failures in server/operating systems/workstations
Responsible for complex engineering and/or analytical tasks associated with WEB and Development servers
DataBase Management: maintain existing common-user MS SQL database, Develops MS SQL databases to support business processes and functions
Schedules and performs daily database backups and recoveries as required
Ensures all databases are encrypted per DoD requirements
Collaborates with medical providers and provides recommendations on developing, enhancing, and updating web material, data driven applications, and database queries/procedures
Collaborates with Health Insurance Portability and Accountability Act (HIPAA) Compliance Officer to ensure content meets HIPAA standards
Ensures all web applications meet Americans with Disabilities Act (ADA)
Develops Quality Assurance and Improvement activities for web services
Provides technical support to internal customers
Designs data-driven applications with input from customer
Supports all existing locally developed applications such as EDPTS and Clinical Portal as well as GOTS applications like OR Scheduling
Provides management, routine maintenance and configuration of servers and systems services and networked devices to end users
Microsoft Certified Application Developer (MCAD) for Microsoft.NET
Crystal Reports Certified Consultant
Three (3) years’ experience developing clinical applications with an in-depth knowledge of clinical workflows and processes
A working knowledge of Microsoft.NET, Cache', Mumps Data Extractor (MDE), Sharepoint Custom Development, and other related tools such as Microsoft SQL
Must be experienced with administering Active Directory Group Policy, Account Management, Group Management, Microsoft Windows Server Update Service (WSUS), Microsoft Systems Management Server (SMS), DameWare, Hyena, symantec Ghost and other tools to accomplish the assigned tasks
Knowledge and Skill of the following
File formats used in delivery of Web content
Working with Internet Security principles and protocols such as Security Sockets Layer (SSL) and encryption
Database management principles and methods
DoD and Navy IT security methods to maintain the integrity of Web server
Internet/Intranet design principles and methodology, active server pages (ASP), ASP+, standard graphics, mark-up languages, programming, visual basic scripting, .NET, Windows Visual Basic Application tool, DHTML, SQL, streaming video and scripting languages and tools
Graphical design, web enabled graphic creation, color palette, etc
Appropriate documentation skills
Initial skill sets shall be current; ability to remain trained in current, next generation and any future Commercial-Off-the-Shelf (COTS) technologies
Must meet and maintain IAT Level II requirements of the Information Assurance/Cyber Security Workforce Improvement Program, as outlined in DoD 8570.01-M

Software Application Support Specialist Resume Examples & Samples

Opening, managing, and closing issue tickets associated with mailer/software support
Answering questions concerning GSS from USPS sales staff and prospective GSS mailers
Performing web-based demonstrations of GSS functionality
Review and investigation of data transfer issues
Guiding mailers through the GSS startup process
Executing test cases from the perspective of a mailer to include
Experience leading teleconferences and/or web-demonstrations of software technology
Experience in the mailing/shipping industry
Knowledge of or experience with GSS

Windows Application Support Specialist Resume Examples & Samples

Desktop Support experience in a large enterprise environment
Support of all Microsoft Office applications for the end user community
Manage multiple tasks simultaneously and ensuring scheduled goals are met
Communicate technical concepts to non-technical people

Application Support Specialist Resume Examples & Samples

Provide first level customer support for software, hardware, and connectivity issues via telephone and email
Maintain call-tracking database to document all problems and actions through to resolution; including escalations to 2nd and 3rd level resources
Assist in testing of new functionality, enhancements to existing functionality and fixes to issues. Includes documentation of findings
Provide training to new employees and other help desk staff
Work with management to refine team processes, workflow issues and training procedures
Help create, maintain and update procedure(s) documentation
Act as liaison between end-users and technical staff to communicate issues, problems, and questions
Document and escalate customer-identified bug reports and suggestions for product enhancements
Keep abreast of industry and product(s) advances
Continually improve help desk analyst knowledge and skills via proactive utilization of professional journals, organizations, workshops, etc
Function effectively in a team environment
College degree preferred
Represent iPipeline in a professional manner
Can Adapt/Grow/Learn
A fierce commitment to excel in the pursuit of unselfish goals
The ability to gather and make sense of information that suggests new possibilities
The willingness to fight for difficult goals despite challenges and to bounce back from adversity
A knack for using emotion and logic to communicate a persuasive vision and connect with people
Insurance industry knowledge or experience helpful

Application Support Specialist Resume Examples & Samples

Experience using Time & Attendance, Payroll and/or Human Resource applications
Exceptional organizational, time-management and planning skills with a strong attention to detail needed
Excellent written, oral communication, listening and telephone skills
Strong computer skills with a proficiency of Web and Microsoft Office Suite
Previous help desk experience is desired
4-year college degree preferred

Application Support Specialist Resume Examples & Samples

Provide timely, independent production and implementation support on PTD's products
Communicate with the client base by means of e-mail, phones, and Client Service Bulletins / Client Information Bulletins
Manage client open issues log and work with client to prioritize issues
Attend scheduled status meetings
Provide training and coaching on PTD products to clients
Work with upper management to achieve system / corporate goals
Perform additional responsibilities as delegated by SunGard management staff

Application Support Specialist Resume Examples & Samples

Solid understanding of TSO/MVS/JCL
Ability to quickly diagnose setup issues as it relates to JCL setup
Understand DB2, CICS and IMS concepts and apply as required
Ability to prioritize projects and tasks
Experience with library management concepts
Understand all Data Center concepts
Proven organizational and time management skills
Professional oral and written communication skills
Experience with working with 3rd parties to deliver solutions so customers
Familiarity and experience with Websphere, UNIX and scripting

Application Support Specialist Resume Examples & Samples

Responsible for planning, scheduling, execution of the qualification of the cold storage units in accordance with Good Laboratory Practices (GLPs)
Assists in the validation assignments include validation, qualification, and implementation of new and existing, processes, equipment, software, and instrumentation systems
Assists in the development and implementation of the validation plan and protocols
Prioritizes, manages and executes multiple projects utilizing Project Management methodology. This may include assignment/oversight/review of validation projects to other personnel/teams
Assist in the review and approve all validation documentation (plans, protocols, summary reports, etc), including vendor documentation
Assists in r maintaining and updating XBL’s Validation Master Plan (VMP)
Maintains a thorough knowledge of the organization, policies and Standard Operating Procedures (SOPs), adheres to all organizational standards defined in SOPs and the XBL Employee Handbook, and coordinates with IT team activities
Bachelor’s degree in chemistry, biology, or a related discipline
Previous experience in database managing or project managing in a pharmaceutical or related contract research organization is preferred
Any similar combination of education and experience
Knowledge / Skills / Abilities
Knowledge and understanding of Good Laboratory Practices (GLP) and quality requirements in an FDA-regulated environment along with knowledge of 21 CFR Part 11
Good written and verbal communication skills with excellent organizational skills
Good problem solving skills and the ability to quickly and effectively analyze critical issues and develop assessments for risk and impact
Ability to work in a high pressure, fast-paced, environment
Ability to work with various scientists and management across various departmental groups to achieve company’s goals and objectives
Ability to work independently and manage time with respect to project priorities
Have thorough understanding of the Bioanalytical Process
Ability to operate instrumentation within the limits required for validation development and execution, with the appropriate training provided by XBL staff or the vendor if required
Advanced knowledge and experience of complete MS Office system
Firm understanding of all associated technology platforms as needed for validation projects
Ability to effectively manage other Laboratory Informatics Systems as assigned

Princ IT Application Support Specialist Oracle ERP Resume Examples & Samples

Monitor Incident ticket queue, assign appropriately and drive tickets to closure
Triaging and analyzing application, data and upstream/downstream integration issues
Drive issues to closure either through code/data modification
Design Develop utilities to ensure we have modular approach in programming for uniformity & to improve productivity
Drive service improvements
Engage with business stakeholders throughout the ticket life cycle
Monitor Alert notifications and System logs and take appropriate action
Provide application admin and configuration activities and contribute to knowledge base
Drive Sev 1 and Sev2 issues and resolution independently and co-ordinate with other teams
Perform Root cause Analysis
Ability and willingness to learn regarding the applications and their ecosystem
Merge & Code sync activities with Project teams, perform unit testing
Coordinate with QA & RTP teams for testing and deployment
Engage in peer reviews during program specifications, coding and testing
Bachelor or Master Degree in Computer Science/Engineering or equivalent
Total of 8-11 years’ of solid experience in Oracle Applications
Should have the ability to design , Architect Applications
Strong technical knowledge in Oracle applications, SQL and PL-SQL is required
Good Techno functional knowledge in two of the following Oracle technologies is required

Application Support Specialist Resume Examples & Samples

Performs recovery procedures, scheduling and backups, and monitors batch processes and trouble shooting when necessary
Implement automated solutions and policies to reduce administrative efforts
Evaluate new technology and tools to identify cost efficient solutions to the management and operation teams
Actively identify incidents and as necessary manage the incident resolution process to provide service recovery and manage client communications and expectations in respect to incident resolution
Under limited supervision,uses expertise and knowledge to perform real-time monitoring of systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate to senior associates
Under limited supervision, follows procedures for startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitors batch processes
Under limited supervision, reviews security of operating systems
This is a 24x7 environment and the position may require weekend scheduling and or working on other shifts
Essential: Linux/Unix operating systems
Advanced Scripting experience (Bash/Shell, Python, Ruby, Perl)
Apache Tomcat/HTTP/Kafka/Zookeeper, Jetty, Jboss
SQL (MySQL / Postgres / SQL Server)
HP OML / Zabbix – Advanced monitoring/alerting configurations
Java performance tuning
Good experience writing and maintaining technical documentation
Source code versioning repositories and packaging (GIT/SVN)
Networking protocols such as TCP/IP networking & routing
Extremely effective communication and presentation skills across all levels in the organization
Understanding of the SDLC and experience in working in development projects
Have a passion for IT and technical related subjects
Familiarity working with databases for maintenance tasks, tuning, etc
Experience working with developers to assist in troubleshooting of environment and configuration issues
Knowledge of automated configuration management/provisioning with chef, puppet, ansible or other framework
Experience administering EC2/AWS environments (VPC configuration, security groups, etc.)
Experience with Git, Jenkins, Nexus, Capistrano (CI/CD automated build/deploy pipelines) a big plus
Basic cloud-based network administration skills (NACL, SG configuration, DNS configuration, etc.)
Automation experience with Confluence and/or Jira

Senior Application Support Specialist Resume Examples & Samples

Attend daily CAB review and present CRs for Dept to the change control officer
Scrum master of the IT Production Support Rota
Review, analyze and size minor development enhancements and bug fixes
Attend meetings, conference calls and report to Application Support Manager
Involve in the recruiting process and building out the team to support Target Platform Strategy
Day to day support of First Data’s core applications
Changes to Tivoli Workload Scheduler to support new project go-lives
Configuration changes to support batch processing
Provide specialist system support to other First Data departments
Analyse errors encountered on systems and determine appropriate action
Ensure errors are recorded and resolved
Create continuous improvement plans based on reported errors
Requirement to liaise with third party vendors to ensure issue resolution
Provide support to QA team for testing and sign-off of changes
Document, track and verify implementation of changes
Interaction with other team members and management to improve efficiency and effectiveness of the unit
Conduct all daily activities in accordance with change control procedures

Application Support Specialist, Mumbai Resume Examples & Samples

Deliver high quality support to users to ensure customer satisfaction leading to development, nurturing and retention of key customer base
Plan and deliver training courses, provide phone, web and in-lab technical support of Capillary Electrophoresis products and monitor customer satisfaction through regular contact with key accounts
Pre-sales demonstration of Separations instruments and workflows. This will include working with sales teams on the qualification of customers/sales strategy, the development of new CE and CE-MS based analytical methods and generation of demonstration reports
Prepare and/or deliver technical presentations and product demonstrations at scientific conferences
Prepare technical documents and white papers for publication in Separations literature and peer review journals
Maximize instrument usage to meet productivity targets and contribute to win rate
Conduct and deliver regular trainings/refreshers for sales and service teams
Coach junior members of the team
Provide market intelligence and updates on ongoing trends in the defined vertical segment
Generate IP for the organisation based on research done on SCIEX Separations instruments
Support the smooth running of the Demo Lab in the Centre of Excellence
Doctorate/Post Doc/Post graduate in Analytical Chemistry/LifeSciences
4-8 years of relevant experience in Lifesciences or related industry
In-depth understanding of analytical techniques in research, specific to Liquid Chromatography or Capillary Electrophoresis
Laboratory-based experience in the application of these technologies, including method optimization and troubleshooting
Preferable to have hands on experience related to other instrumentation and techniques in CE and LC-MS workflows
Proven experience of teaching or training the use of separations sciences equipment
Excellent communication skills (written and oral); Strong presentation skills
Demonstrated experience of being a team player
Good command over the English Language
Proficiency in MS-Office
Flexibility to travel frequently at short notice
LI-PK1

Application Support Specialist Resume Examples & Samples

Production support of complex critical applications – a minimum of seven years of experience as an applications support specialist
Re-engineering/process improvement experience, leading and coaching quality improvement projects
High Technical skills: Advanced skills in Unix/Linux, Java, database experience (DB2, Sybase, Oracle, Informatica ) , use of stored procedures, SQL knowledge, understanding of web infrastructure (Apache, Tomcat , REST AND SOAP services) , load balancing concepts, Perl, Shell Scripting and batch job scheduling systems(Autosys, Zapp, cron)
Practical experience with application and infrastructure monitoring and alerting
Experience supporting entitlements and access management applications
Experience leading business requirements gathering and translating those into system requirements
Understanding of current regulatory environment and related implications to access management and security/audit compliance
Provide leadership, assistance and ideas on service delivery process improvement (practical experience of the ITIL framework would be particularly beneficial)
Service operations/support processes (day to day and tactical operations) covering
Practical experience of ITIL and/or ITIL certification(s)
Wiki site development
Knowledge management expertise
Knowledge of IT Security, authentication, authorization
Knowledge of Access management and entitlements products

Application Support Specialist Resume Examples & Samples

Knowledge of LexisNexis Risk Solutions Insurance products preferred
Service management tool experience preferred
Bachelor’s degree or equivalent work experience required
Broad technology experience required (includes development, project management, support, etc.)
Liaison to upstream and downstream support groups on behalf of all IDS development teams
Liaison to Technical Account Managers
Coordinate with and communicate to customers and stakeholders regarding technology-related activities
Provide technology solutions for customer problems
Assemble and lead development and multi-discipline SWAT teams as necessary
Ensure the quality of Insurance products and that they are performing optimally
Lead problem resolution for incidents that span a broad number of system components
Improve quality through implementation of lessons learned
Provide overall management of change for Insurance products
Maintain IDS Technology Resource Guide
Coordinate activities that span across all of the Insurance development teams
Engage and support the services and resources of the Shared Services Application Support
Drive process consistency across all of the Insurance development teams
Broad knowledge of technology and managing information systems. This includes hardware, operating environments, communications, network, project management and SDLC phases and methods
Strong written communications skills
Strong organization skills
Strong coordination skills within a matrixed environment
Strong change management skills
Ability to escalate issues using good judgment
Technology trouble shooting
Risk Management techniques
Service Management techniques

Application Support Specialist Resume Examples & Samples

Taking ownership of customer calls, escalating issues/customers to achieve a satisfactory resolution
Preparing detailed documentation on how to test and replicate issues for BUGs
Be able to author technical ‘How To’ and ‘Solution’ documents for the knowledge base
Providing a technical mentoring role to other support personnel
Providing an occasional onsite service, to carry out investigation and resolution of software problems and/or carry out upgrades and installations

Junior Application Support Specialist Resume Examples & Samples

First line support for our internal customers
Performing system administration tasks
Solving more complex issues related to our customers’ queries
Have very good communication skills in English (both spoken and written)
Have confident and polite telephone manner
Have ability to empathise with the customer
Are familiar with Microsoft Office applications
Have good analytical problem solving skills
Have the ability to prioritise tasks and manage workload
Are well organised team player
Are flexible and willing to travel
Have knowledge of SAP (it is not a must but would be a plus)
Are able to work an 8 hour shift within GB Calendar and 9:00 - 19:00

Mainframe Application Support Specialist Resume Examples & Samples

Participates in the technical design of application systems. Develops and implements application enhancements.　- Investigates, analyzes and resolves complex production incidents. Works with application developers, vendors and internal teams to troubleshoot application problems.　
Monitors operating efficiency of existing application systems. Proactively identifies opportunities for improvement and recommends technical solutions including application changes.　
Performs design, coding, testing, debugging, implementation and documentation of solutions for small application enhancements supporting new business requirements. Demonstrates understanding of business needs driving application changes.　
Assists with incident root cause analysis and impact/change analysis. Communicates impact to business partners.　
Works closely with Information Security, Infrastructure Services and Development to ensure the safety and security of our applications including patch and vulnerability management.　
Support application release and environmental change. Creates and executes post change verification scripts
Coordinates and executes disaster recovery and business continuity exercises. Maintains disaster recovery and business continuity plans.　
At least 5 years experience with developing and implementing applications. 　
Application maintenance　
COBOL　
CICS/VSAM　
JCL　
Information management

Application Support Specialist Resume Examples & Samples

Be able to gently "push” the development team to resolve existing bugs
"Live” in the UI and find bugs before users do
He/she will learn all the intricacies of the company’s applications, become the product expert, and stay on top of current platform happenings and issues, to ensure user understanding of functionalities and developed tools
Eagerly train new hires and offer refresher training to current employees
If needed, assist Account Management in explaining the company’s platforms to clients
Coordinate releases and User Acceptance Testing by reviewing requirements, communicating timelines, and gathering feedback
Support platform users by carrying out triage procedures with the Product team, according to existing OLA (Operational Level Agreement) set with the business teams
Provide all users with issue updates on a weekly basis
Occasionally carry out an external facing role while assisting with OpenRTB SSP/DSP integrations (testing and troubleshooting) guided by commercial service agreements
Minimum 2 years’ experience working in an IT environment (UI, back-end, database)
Comfortable with SDLC phases and processes
Strong troubleshooting skills (minimum one year), with background in running queries and performing data analyses using SQL and/or OLAP cubes
Detail-oriented and outgoing, with experience and understanding of online advertising, and RTB/Programmatic marketplace
Minimum of 2 in a role interfacing with clients
Knowledge of online analytics tools (Firebug, Google Developer tools)
Be Customer Service oriented with a passion to help people be successful
Have passion for technology and online advertising
Have strong interpersonal skills and the ability to work with a multitude of personalities, communicating with both technical and non-technical teams
Team player, at the same time, has the ability to work independently
Nimble with thinking on his/her feet, in order to resolve common issues quickly in a fast-paced environment
BA/BS or technical certification required
Previous experience of working with publishers and advertisers, ability to look at the ad tag
Knowledge of HTML is a plus
Client management/Ad Ops or ad trafficking experience is a plus
Familiarity with DSPs and SSPs is a plus

Application Support Specialist Resume Examples & Samples

Troubleshoot and provide second-tier support and issue resolution for the Oracle Retail and DCMS applications
Supports the administration of the Oracle Retail application suite
Work with external vendors on managing the necessary software licenses (HighJump, Crystal BI and Bartender)
Update documentation for the Service Desk for first and second-tier support
Provide 7x24 on-call support

Application Support Specialist Resume Examples & Samples

Transfer data from Partner Systems to the internal CMS (Salesforce) System
Create and handle paper and electronic files for the full life cycle of an application i.e. started application to enrolled
Verify Standardized Test Scores for applicants
Ensure that files are up to date with the appropriate documents and arranged to program specifics
Add documents to existing student records accurately
Prepare intent to enroll and fellowship letters for admitted/enrolled students
Authenticate applicant documents obtained via mail or electronically and scan them into the appropriate Salesforce record
Update university assigned student ID’s as needed
Locate missing transcripts and/or other documents upon request
Send transcripts to the appropriate university partner for admitted, denied, and enrolled students
Sweep files for quality assurance purposes periodically
Manage program calendars & deadline meetings
Communicate with Program Directors and Managers to make sure program information and staffing are up to date
Manage specific processes and policies for your individual assigned programs
Update your program statistics in the weekly application support specialist report
Strong communicator
Organizational skills including prioritization and exceptional attention to detail
Ability to work a flexible schedule with reasonable notice to meet the needs of the business
A driven hard worker that is self-motivated
Problem-solver and innovator

Application Support Specialist Resume Examples & Samples

Provides technical support to the organization's internal users of computer/software applications and hardware
Answers questions regarding system procedures, systems status and downtime procedures either by phone or online ticketing system
Collaborates with network services, security administration, software systems engineering and/or application development in order to restore service and/or identify problems
Maintains a troubleshooting tracking log ensuring timely resolution of problems
Provides limited on-call nights and weekend remote support

Front Office Application Support Specialist Resume Examples & Samples

Set-up users on front office Systems
Record issues using Jira system and following through
Ability to provide concise, technical reports to management
Technical skills: writing SQL queries for Oracle and Microsoft SQL databases
Basic level knowledge of FIX
Knowledge of Oracle and SQL Server
OMS and EMS systems (such as Thinkfolio, Portware, Fidessa, Charles River, Trading Screen etc.) knowledge

Application Support Specialist Resume Examples & Samples

Ensure customer satisfaction through development of LC-MS/MS based analytical methods, troubleshooting , onsite support and telephonic/web based technical support to users
To develop and validate LC-MS/MS methods for PK, ADME and PK/PD studies and/or to develop and validate LC-MS/MS methods for residue analysis in foods
Design and conduct research experiments to ensure that quality mass spectrometry data is generated to support the pre-sales activities for SCIEX mass spectrometers
Prepare and/or deliver technical presentations, product demonstrations, data presentation at scientific conferences and technical write-ups
Generate IP for the organisation based on research done on SCIEX instruments
Support the smooth running of the Demo Lab
PhD/Post graduate degree in Life Sciences / Chemical Sciences / Analytical Chemistry/Food Technology/ Pharmaceutical Sciences
4-8 years of relevant experience in Analytical testing, Food safety, Lifesciences or related industry
Experience of bio-analytical method development using LC-MS/MS in a pharmaceutical company or a CRO is essential
He/she should have hands on experience related to instrument and sample preparation techniques related to Mass Spec, HPLC, GC, LCMS etc
Ability to communicate effectively
O PhD/Post graduate degree in Life Sciences / Chemical Sciences / Analytical Chemistry/Food Technology/ Pharmaceutical Sciences

100

Trading Application Support Specialist Resume Examples & Samples

Troubleshoot highly technical problems, which may require assessing source code to understand and resolve problems for critical Credit Suisse applications in the Production environment
Be responsible for, and master multiple subject matter areas of responsibilities
Provide continuous process improvement suggestions
Main technologies used are UNIX, SQL and Windows amongst application specific GUIs and interfaces
This is primarily a 2nd level support role for critical Credit Suisse Sales/Trading applications but there will be some requirement to face off to business and represent the IT side of the applications
This is a very new team which has been organically grown. This will allow a huge amount of ownership of application expertise and will give them control of the direction in where the team is headed. This also includes coming up with new approaches to existing processes
There will be frequent collaboration with business and/or development in Switzerland
This will be a very challenging role yet hugely rewarding as their requirement will include having to onboard the complete ownership of applications which are already supported in Switzerland
The team will provide support for external users and global users. Due to this the team will cover 2 shifts (07:00–15:30 and 09:30-18:00) and outside of these times, there will be a rotational on-call work, done from home. 1 week per 5-7 weeks, this will be required

101

Application Support Specialist Resume Examples & Samples

Database (Oracle / SQL Server) especially be able to do complex Query analysis and write efficient database procedures
Windows / UNIX Scripting
Reporting / Business Intelligence technologies
Deployment, configuration management, administration for BWise or any other Governance/Risk/Compliance (GRC) platform
SAP Business Object, WebI and management of BO universes
Hands-on experience in .NET, SSIS, SSRS, or Java
Knowledge of Operations Risk or similar control functions
Banking or other Financial Industry experience

102

Application Support Specialist Resume Examples & Samples

Entry Level - 3 years' experience providing software support services required
Bachelor's Degree in a related IT discipline
Good understanding of web based applications i.e. Windows Browser Compatibility, Internet Explorer, HTML
Strong communication and customer service skills
Provides Tier1/Tier2 phone, email, GoToMeeting, and/or chat support to clients using company's proprietary software products; works closely with clients and internal resources to resolve client issues across multiple products/technologies
Troubleshoots and diagnoses reported client problems and works to understand and correct problems; builds rapport and elicits problem/request details from clients; reports progress/results to clients in a timely manner
Tests fixes to ensure reported problem has been adequately resolved
Works with clients to install and upgrade company's proprietary software products and associated components
Identifies software anomalies; tests anomalies to verify and determine scenarios under which they occur; documents verified anomalies in TFS
Documents all contacts processed using software support system including Problem, Resolution and Follow-Up Action Required
Using defined escalation methodology, escalates complex problems and/or client complaints to Manager
Participates in the alpha testing of new releases prior to release to clients
Develops recommendations for enhancements to company products and communicates them to Manager
Supports company standards by collaborating, communicating and cooperating with internal staff members and external clients in a timely and professional manner
Performs related duties as required in support of client service goals

103

Remote Application Support Specialist Resume Examples & Samples

3 years electronic equipment experience with demonstrated mechanical aptitude
Access Control Experience, CCure, Prowatch, Lenel…
CCTV, Visitor management, Networking
Ability to read blue prints and schematic drawings
Ability to communicate and provide excellent customer service

104

Application Support Specialist Resume Examples & Samples

Understanding of the system functionality which SMFL is currently using and will be implementing in the future
The candidate should be able to document UAT scenario/result, user manual, procedure using Word, Excel, Powerpoint,
Knowledge of leasing and lease accounting in the U.S
5+ years of project management experience or as a consultant in the financial industry
Strong communication skills – must be able to communicate with colleagues in JRI-A, Head Office, as well as external vendors. Must have ability to ask questions and listen to the users especially the negative side of the system in order to optimize the system. Must have ability to explain logically and clearly in order to obtain approval or instruction from internal non-system personnel
Flexibility to meet the business requirement upon the implementation/ modification of the system, especially when there are difficulties to achieve the exact needs from the business users due to the system capability, which the work-around solution will need to be created
Detail oriented in order to deliver the project with high accuracy and quality, and needs to have a good sense of prioritize the task

105

Trading Application Support Specialist Resume Examples & Samples

Knowledge of UNIX/SQL/Windows
Problem solving / analytical mind. Good communication skills
Knowledge in ITIL and incident management

106

Application Support Specialist Resume Examples & Samples

Own maintain and track incidents through their entire lifecycle, Strong Analytical Skills
Support the handover of new or enhanced software into business-as-usual (BAU) operation, absorbing and assimilating the information and providing resources information and education relating to the system technology and function
The delivery of documentation to agreed standards, on time and error free
Provide 24/7 cover and support, providing expertise and specialised system knowledge to allow resolution of key incidents outside of business hours
Coaches inexperienced team members and provide support and direction to assist with career progression

107

Application Support Specialist Resume Examples & Samples

The support analyst will be responsible for SLA driven Eyes on Glass Application Monitoring, Knowledge driven Event & Incident Management, Performing Scheduled Application /Batch Health checks, Request fulfilment and Standard/ECR Change implementation
The job will provide an opportunity to get involved in the Problem Management, Automation, Tools Strategy and Service Improvement initiatives
Working directly in Core Banking System

108

Application Support Specialist Resume Examples & Samples

Level 2 incident management
Participation in service reviews and post incident reviews
Batch scheduling changes (Bank Holidays etc)
Identification of service improvements and stability activities
Performance management for permanent members of staff
Complex issue triage, investigation and coordination to closure including leading triage on major incident calls
Data & Configuration changes execution Batch scheduling changes (Bank Holidays schedules, etc)
Collate data for Proactive Service Improvement Initiatives (does not include code changes) including trending of incidents, root cause and other MI to identify improvement actions
Own and Drive data for Capacity/Performance Management
On call support and ad-hoc overtime as appropriate

109

Application Support Specialist Resume Examples & Samples

Candidate must be able to provide effective production Level 2 support coverage, be extremely hands on in the areas of SQL (Oracle), Core Java, J2EE , Spring and Web services ( SOAP and REST)
Identify opportunities to improve Operational efficiency around application support space
Analysis and trending of incidents, root cause and other MI to allow improvement initiatives to be incepted and delivered in conjunction with Service Engagement Managers, where required

110

Application Support Specialist Resume Examples & Samples

Provide SAP MM support and take ownership of key supply chain areas including inbound logistics, production, and inventory management business areas, as well as support to other cross-functional IT teams
Become a subject matter expert and go-to person for SAP MM functionality
Provide customer service, training, and support to the internal teammates to enable them to become self-sufficient in the operation of the system
As an expert in SAP MM functionality, provide support and knowledge transfer of system abilities to other SAP functional teams within the IT department to support their support and development efforts
Partner with cross-functional teams to lead and support projects to improve system functionality throughout the entire development lifecycle
Minimum 1 – 2 Years’ experience hands on working with SAP systems with a focus in Materials Management (MM module), specifically in the procurement and inventory management capabilities preferred
Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Outlook)
Working knowledge of business software and ERP systems is preferred

111

Application Support Specialist Resume Examples & Samples

Assist with the SAP SD configuration and maintenance
Troubleshoot user issues related to SD
Gather business requirements and communicate technical solutions / issues to a non-technical audience
Develop technical and functional specifications
Assist in testing of configuration changes related to SD
Work with developers to design/test new applications developed to support the SD area of the business
Facilitate an open exchange of ideas among the business and technical team to identify issues and effectively propose and implement solutions
Minimum 1 – 2 Years’ experience hands on working with SAP systems with a focus in Sales & Distribution/Order to cash flow preferred

112

Hyperion Planning Application Support Specialist Resume Examples & Samples

Application experience with Oracle Hyperion EPM Suite –Hyperion Planning or Essbase required
Experience of issue management, problem analysis, troubleshooting, testing and end-user support
Accounting/finance knowledge and experience, especially budgeting, forecasting and financial reporting

113

Hyperion Financial Management Application Support Specialist Resume Examples & Samples

Application experience with Oracle Hyperion EPM Suite –Hyperion Financial Management required
Strong hands-on knowledge in the on-going development and support of an Hyperion environment, ideally as an administrator, OR; experience from a project/development perspective in a corporate or consulting capacity
Accounting/finance knowledge and experience
Excellent communication skills – oral and written - to build relationships with customers

114

Application Support Specialist Resume Examples & Samples

Highly developed interpersonal and communication skills (both oral and written)
Analytical Thinking and problem-solving
Open and quick to learn new technologies and tools
Availability for partial shift work
Experience in application maintenance
Basic understanding of ITIL
Ability to travel to other Accenture location for first 6 months
3-5 years of development/maintenance experience
Knowledge in at least one of the following areas: Mainframe, Teradata, SAS, Oracle, SAP (SAP ECC, SAP BW, SAP BO & SAP Bank Analyzer) Datastage, Hyperion, Oracle or Java
Experience in the Banking Industry, especially Risk & Compliance will be a strong plus

115

Application Support Specialist Resume Examples & Samples

Experience in application maintenance (L1-3 support)
Some knowledge and/or experience in one of the following areas: Java, Oracle, Mainframe, Teradata, SAP, Datastage, SAS (other technology knowledge / experience can also be considered)
Experience in the Banking Industry, especially Risk & Compliance and/or understanding of Data Warehouses, especially ETL processes will be a strong plus

116

Application Support Specialist Resume Examples & Samples

Supporting and resolving incidents and trouble tickets of the HR applications
Interacting with application users
Performing 2st level analysis, troubleshooting and incidents handling
Escalating problems to 3rd line support (if needed)
Cooperating with 3rd line software development teams
Providing timely notification to management and support groups
Basic knowledge or experience with Software Development Lifecycle, ITIL or other frameworks
Knowledge of one or more technologies: Unix, SQL, Pega, Informatica/ BusinessObjects / other reporting tools
Knowledge of .NET applications or Java would be an advantage
Experience in production support or incident management is a strong asset
Disposability to work on shift basis
Analytical approach for problem solving
Ability to learn and support new web and system applications
Very good written and spoken English
Ability to travel (trainings in Europe and possibility to travel overseas)

117

Application Support Specialist Resume Examples & Samples

Post graduate degree in Analytical Chemistry/Pharmaceutical Sciences
5 years or more of strong experience in bioanalytical method development on LC-MSMS on different platforms including triple quadrupole, QTRAP and Triple TOF
2 years or more of practical experience on LC/MS applications in one or more of the following areas: clinical research, forensic toxicology, food & beverage, environmental
Extensive sample preparation and strong chromatographic separation skills and experiences are essential
Strong troubleshooting skills for HPLC and MS are highly desirable
Excellent presentation, communication and customer facing skills mandatory

118

Mainframe Application Support Specialist Resume Examples & Samples

This is an Application Support position. The successful candidate will be working with a global team to provide Application support that includes technical support, analyze and resolve software failures, troubleshoot technical problems, etc
Participate in core internal client team to manage daily operations of applications utilizing standard ITIL V3 tools
Ensure Critical Success Factor (CSF), Critical to Quality (CTQ) and Key Performance Indicators (KPI) are met for these applications
Interface with Business IT and business owners to prioritize improvement efforts
Assist with problem solving on various support tickets as needed
Work with other IT teams (DBA’s, server operations, OpsControl, etc.) to meet application requirements
Assist team lead with managing assignments and work load of global support team
Meet security and control requirements for a SoX application including: IT Policy Manual compliance, Systems audit completion and evidence gathering, interface documentation, audit participation, and Operation Identified Comment (OIC) resolution
Champion documentation creation and maintenance including: operational processes, incident resolution procedures, maintenance of knowledge articles
Identify and implement process improvements in collaboration with the business and Application development teams
Track and incorporate metrics and data to drive team priorities and utilize problem management processes
Assignment may be extended
Position may have to carry pager couple months in the year
Bachelor’s Degree (Computer Science or related)
3+ Years of experience with Mainframe and Web technologies
Working knowledge of Production Support and System Analysis activities
Experience with Oracle, Unix/Linux, DB2, and SQL, PL/SQL
Demonstrated successes in managing multiple, concurrent high priority responsibilities in a time-pressured environment
Mainframe skills (for example- JCL, RACF)
J2EE skills (for example - Java, WebSphere)
Motivated and self-starter
Ability to multitask by working with multiple initiatives
Able to interact with IT and business customers located globally to clarify or define business needs/issues
Track Record of Customer Satisfaction
Knowledge of Agile and ITIL
Experience in working with applications on distributed platforms
Knowledge of infrastructure components (database, application, web server etc.)
Experience in a diverse global team environment

119

Tier Application Support Specialist Resume Examples & Samples

Good understanding of Microsoft Windows and Internet Explorer
Mathematics – knowledge of basic statistical analysis and algebra
Active Learning — understanding the implications of new information for both current and future problem-solving and decision-making
Troubleshooting — determining causes of operating errors and deciding what to do about it
Critical Thinking — using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Complex Problem Solving – identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Systems Evaluation — identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
Operations Analysis — analyzing needs and product requirements to create a design. Basic organizational and communication skills
Good understanding of TCP/IP networks and network-related configuration and solutions
Understand Microsoft OS security components such as Local and Group Policies, ACLs, and Active Directory, and how they affect GDO technologies
This role has involvement with employees and customers outside of the home country. Other counterparts may reside in any region of the globe
English language competency at 85% or better, both written and verbal
Strong skills with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Visio
Strong communication skills - verbal and written
Ability to function well in a team environment
Ability to function well on virtual teams
Microsoft Certified Systems Administrator (MCSA) Windows certification, or equivalent experience
Minimum (3) years of Information Technology experience
Minimum (1) year experience in Application Administration

120

Engineering Application Support Specialist Resume Examples & Samples

Implement packaged applications, monitors critical logs and systems
Troubleshoots and provide functional solutions related to software and setup errors for issues reported by our customers
Conduct system-wide testing and some integration testing
Finding and reporting bugs to development team
Continually improving processes and documentation
Work directly with the technical and development teams to resolve issues
Adhere to corporate policies and standards to ensure regulatory compliance in the areas of security
Support all custom applications
Bachelor degree in an IT related direction
2-5 years of experience in the field or in a related area
Strong technical skills including excellent knowledge of Linux
Ability to communicate with technical and non-technical teams
Java and Javascript competency
Groovy, HTML, CSS, XML skills

121

Application Support Specialist Weekend Shift Resume Examples & Samples

Provide technical support to Distribution in areas of software such as
Command of basic SQL development and database knowledge
Strong PC skills utilizing Microsoft Office software
Strong analytical skills in relationship to business logic and processes
Strong team player with good interpersonal and communication skills
Ability to work under pressure while operating in a rapidly changing business environment
Superior analytical skills to think through complex, multidimensional problems
Ability to work flexible work schedules as necessary

122

Cerner Millennium Application Support Specialist Resume Examples & Samples

Provide functional support for both clinicians and physicians in the Cerner Millennium and other applications as needed, including order entry, physician portal, clinical documentation, and scheduling
Provide training services to the clinical and physician community regarding their utilization of the applications, including visitation to key physician offices to train both the doctor and their staff
Perform user maintenance functions, including new user creation, password resets
Serve as a liaison to the clinical and physician community regarding their utilization of the applications
Serve on quality and process improvement committees as a subject matter expert for the applications
Serve in an on-call rotation for after-hours and weekend support of the applications
Train clinical staff and physicians on the Cerner Millennium product

123

HO Business Application Support Specialist Resume Examples & Samples

Identify and define the changes – People, Process & Data, Organization, and Technology - required for GLOBE solution to address the new emerging business requirements, including the development of functional specifications following from approved GLOBE Template change requests
Diagnose incidents reported super users and take corrective action for the immediate resolution and/or escalate to the GLOBE Support Centre
Promote and support effective use of Globe Template and communicate functional changes to Super-Users
Collaborate with the Market Business process owners in assessing emerging market business requirements by ensuring GLOBE Template best practices
Conduct systems tests to ensure that solutions delivered by the Globe Center address business requirements as defined and specified
Conduct trainings to address super user/end user knowledge GAPS

124

Application Support Specialist Resume Examples & Samples

Taking ownership of customer calls to point of resolution or escalation
Preparing cases for escalation to second line support, and maintaining the relationship with the customer until issue is closed
Recording the details and solutions of cases for future reference., and ensuring customer records are kept up to date
Utilising the internal knowledgebase help solve problems and contribute new information for future reference
Alerting management of any situation trends: for example: repeating faults that lead to repeated fixes, etc

125

Entry Level Application Support Specialist Resume Examples & Samples

Assist Application Engineers with project proposal preparation
Maintain contacts and opportunity database up-to-date and provide various reporting , as requested
Supporting Order Acquisition and Handover process responsibilities
Developing internal process improvements
Managing, developing, and expanding internal/external customer relationships
Pre sale Quote management
Prospecting, developing, and expanding new business
Ability to analyze customer-driven technical requirements and apply appropriate product offerings to cost-effectively meet the customers’ expectations and offer alternative solutions to optimize profitability while meeting customer needs
Must have strong organizational skills and demonstrated ability to perform and prioritize multiple, simultaneous tasks while maintaining excellent customer service methodology
Must have excellent communications skills to effectively and accurately communicate with internal and external customers
Working knowledge of basic financial data to understand and participate in ongoing business planning and support the product lifecycle management processes
Must be able to identify market trends and using this information, work closely with product management and product development to create and justify projects to close the identified gaps
Solid PC and software skills including Microsoft Office tools and product configuration/pricing applications
Bachelors Degree or years of experience in lei of degree is acceptable
Established knowledge of Siemens Industry, Inc. pricing and order systems
Bilingual - technical Spanish
Experience in construction, industrial and utility related market segments
Experience with COMPAS, SAP is a plus
LI-VCB

126

Application Support Specialist Resume Examples & Samples

1 year of experience with .NET MVC
1 year of experience with nHibernate, Microsoft Entity Framework, or similar database modeling framework
1 year of experience writing unit tests utilizing nUnit or similar framework
1 year of experience with JIRA, Confluence, and the Atlassian suite of tools
1 year of experience working in a SCRUM-based Agile environment

127

Application Support Specialist Resume Examples & Samples

Establishes and documents system parameters and formats, ensures hardware and software systems compatibility, and coordinates and/or modifies system parameters in terms of existing and projected computer capacity and capabilities
Excellent trouble shooting skills with the ability to quickly assess requests and identify appropriate solutions
Strong customer support experience and skills
Analytical and creative problem-solving abilities
Knowledge of network, software, and hardware
Ability to work independently and in teams effectively

128

Junior Application Support Specialist Resume Examples & Samples

Participates in and supports process improvement initiatives
Assesses programs/projects to identify process concerns through process audits and observations
Provides operational assistance to address and resolve actions necessary for process compliance
May be certified in lean and six-sigma quality methodologies and utilize quality tools to help drive continuous improvement
BA or equivalent + 0 yrs experience
Good trouble shooting skills with the ability to quickly assess requests and identify appropriate solutions
Customer support experience and skills
Ability to prioritize multiple ongoing projects
Ability to interact with both non-technical users and highly technical users with the ability to present ideas in a user-friendly language
Good written and oral communication skills

129

Plant Application Support Specialist Resume Examples & Samples

Intermediate Application Support provides technical and project support for plant applications and daily activities for the Complex
Assists in support of corporate sponsored application integration, change management, incident management and problem resolution, meeting the objectives of manufacturing while minimizing lost production due to related issues
Provide line of business support interfacing with team,
Manufacturing Engineering, Production Control, and the local Union
Provide day to day production support for systems, manufacturing and launch activities and upgrades while executing the strategic direction
Perform implementation and 1st level support of mission critical plant applications. This includes a functional knowledge of all plant applications used by local plants, ability to troubleshoot system issues, manage and/or configure application and application access. This includes but is not limited to Broadcast, FIS, AVI, PFS, PFCS, MPTS, Mainframe Systems, Royal Tool, Andon, OPC (Kepware), SGPP (ProcessVue), Mercury, MDT, Factory Asset Center, and QAS
Prefer a Bachelor's degree in a related area
Minimum 3+ years manufacturing ICT experience or related field
Project Management experience is a plus
Knowledge of ICT manufacturing system applications and plant support
Experience working with Manufacturing Engineering to launch and integrate ICT systems from concept to the production environment while following appropriate change management procedures

130

IT Software Application Support Specialist Resume Examples & Samples

Works individually or within a team on technology business consulting projects to meet specific client requirements
Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects
Expertly researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms and/or applications
Defines specifications and data models for product development and testing
Creates detailed specifications from which programs will be written
Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices and changes in technology accordingly
Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems related to computer equipment capacity and limitations, operating time, and form of desired results
Ensures enhancements made to applications meet client needs and that application integrity is maintained
Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met
Influences clients, business partners and service providers regarding priorities, hardware/software selection and/or vendor selection
Consults directly with the client and may travel to the client site
Acts as team leader for technical aspects of consulting projects, leading sub-plans or small projects. May mentor, guide, advise and/or check the work of less experienced IT Software Application Support Specialists
May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures
Assists with delivering training either one-on-one as knowledge transfer or in a classroom setting, depending on the number in the audience and client preference
Analyze log files for root causes of problems
May serve as pre-sales support specialist when needed
May require travel
Performs other related duties as required
Prior Mortgage or Home Equity Servicing experience is a plus (not required)
Functional knowledge in the following area(s) is a plus (not required)
Familiarity with BKFS' products and services
Knowledge of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technology
Proficiency in business modeling and requirements definition disciplines
Proficiency in quality management methods, tools and technologies
Awareness of system-development protocol
Willingly shares relevant knowledge and expertise to other resources
Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Is resourceful and proactive in gathering information and sharing ideas
Must have strong technical skills: SQL server, Oracle, or similar DBMS; Java, C#, or C++
Previous experience in software support is preferred
Previous experience writing and/or triaging database scripts is preferred

131

Application Support Specialist Resume Examples & Samples

Provision of L2 application support for the critical .iPortal service, along with other lower criticality services
Requires investigation into application and/or interface issues, understanding the problem and identifying/recommending the appropriate action to resolve within the service level agreement (SLA). The role will also require working with both internal and external teams to understand the cause and help resolve the issue
Issue triage, investigation and coordination to closure
Ad hoc reporting where appropriate
Maintain open and timely communication with relevant business, supplier and IT personnel, particularly ‘change the bank’ development teams
Previous experience in technical support / problem solving
Live service / application support experience
Knowledge of existing Barclays ‘Platforms and Cash’ services is advantageous, but not required
Familiarity with basic Unix scripting
Ideally the candidate will have had previous experience of supporting applications utilising Oracle and web technologies; low level system administration skills are not required
SQL (preferably Oracle) - a basic understanding of how to query a relational database is required so that ad-hoc reports and investigations can be performed on the application data
Rest API / JSON Knowledge an advantage
Working knowledge of Java/JVM’s/MQ Technology
Familiarity with e-Channels & CIPE environments advantageous
Working knowledge of MS Office
Ability to cover on call support and flexibility around working hours
ITIL (preferred)

132

IT Application Support Specialist Resume Examples & Samples

Provide expert level support for internal Kronos employees with a high degree of customer satisfaction, technical knowledge and timeliness
Serve as point of contact for technical support calls received directly by phone, chat, e-mail or other methods
Perform a variety of technical analysis and triage techniques
Act as liaison between users and technical staff to communicate the status of problem resolution to business users; log and track requests for assistance related to IT supported systems
Participate in the preparation of training material and documentation for IT Support use; conduct periodic inventory maintenance on all equipment, track user problem trends
Create and distribute network related information to users, such as new account information and distribution list information; as well as, activating and deactivating user accounts
Assist with on-site installation and maintenance of network systems for users

133

IT Application Support Specialist Resume Examples & Samples

Provide daily system support working closely together with Airport personnel to support their operation of the fuel sales and accounting system
Working on System enhancements based on requests coming from operations, develop the system to be more user friendly and easy to use
Rolling out systems to new sites, basic set up, testing, training and promote to production
Participate in deployment projects
Acting as a focal point for problems and change requests to the system
Processing and validating airfield sales data and documentation
Providing remote support to systems throughout global deployments
Providing on site and remote training of the system to airfield refuelling, operational and financial personnel

134

Application Support Specialist Resume Examples & Samples

Overall management of the KONE’s Mobile Device Management solution, currently SOTI MobiControl
MDM security profiles/groups and user account management
Mobile application package creation, upload, distribution and version management
Creation, maintaining and distributing profiles and rules to remotely apply/enforce device settings
Device folder tree and enrollment management
Monitoring the MDM system performance and availability
MDM solution’s incident management process definition and incident management
Server Release Management with MDM provider
Training MDM console super users
Supporting mobile application rollout projects globally
Minimum 2 years’ experience in working with mobile devices (tablets and phones) and mobile device management systems
Knowledge of mobile device technology and operating systems (Android, iOS)
Experience administering at least one leading MDM solution globally (e.g. SOTI MobiControl, MobileIron, AirWatch, Microsoft Enterprise Mobility Suite etc.)
Ability to monitor and prioritize the issues and coordinating fixes with MDM vendor
Strong coordination and communication skills to work with super users/local administrators
Ability to work in a multi-cultural, international and virtual environment
Keen interest in remaining up-to-date on mobile technology and Enterprise Mobility Solutions

135

Mainframe Application Support Specialist Resume Examples & Samples

Provides expertise, advice and support. Working closely with the Sr. Analyst, the incumbent provides expertise, advice and support within their assigned project work to clients at National Office, the Regional Business Centres and the outsourcing business partners, as well as to other internal ITD groups. The program of work will be assigned by the Manager and or Sr. Analyst and may include the following
University degree or community college diploma or equivalent experience
3-5 years of experience supporting mainframe systems/applications
3-5 years of experience with on-call support
1-3 years of experience with z/OS
1-3 years of experience with 2nd Level Support, and Distributed Computing Support practices
3-5 years of experience with Problem Management and Change Management system
3-5 years of experience with disaster recovery, redundancy and security risks and practices
Security Clearance a plus OR ability to obtain Canadian Reliability Security Clarence (Resided in Canada in the last 5 years)
Bilingual French and English is an asset

136

Application Support Specialist / Developer Resume Examples & Samples

Communicative
Fast learner
Self-starter and result oriented
New Ideas pioneer
Experience with application maintenance/development
Strong skills to analysis
Programming skills: PHP, HTML, CSS, Javascript, JQuery, MySQL / SQL, Java

137

Client Application Support Specialist Resume Examples & Samples

Working knowledge of Federal/State/Local payroll taxes helpful
Demonstrated ability to work in a technical customer service environment strongly desired
Basic math skills
Detail orientated, well organized with a high degree of accuracy
Excellent telephone, communication and interpersonal skills
Ability to work weekends and extended hours as requested
Ability to work in a fast-paced work environment
High School diploma or GED equivalent
Minimum two (2) years experience processing payroll, payroll service bureau experience preferred
Minimum two (2) years in a customer service environment
Experience with Millennium application preferred
TT*

138

Application Support Specialist Resume Examples & Samples

Fields e-mail for software support (or calls from the IT helpdesk) from company system; assists with diagnosing, defining and resolving the problem
Collaborates with software vendors and AHAH IT to resolve issues outside helpdesk knowledge and scope
Maintains accurate records of all inquiries for assistance and actions taken, trends, problems and issues to report to the Director of Operations
Maintains system files per protocol and organizational needs
Collaborates with AHAH IT to full operationalize updates to software. Some responsibility for testing updates
Provides technical support to the clinical services, administration, and finance departments in the utilization of crystal report writer
Provides access in accordance with the policies and established processes; adheres to all access and security protocols without exception
Provides training to agency personnel utilizing the principles of adult education
Actively participates in system initiatives that involve software utilization/functionality
Stays current with all basic changes to applications used by AHAH
Assists with the day-to-day operation of the software application
Assists IT AHAH staff and Director of Operations as requested
MINIMUM QUALIFICATIONS
Two (2) years’ experience in user support role
Computer literate
Knowledge of Windows, Microsoft Office, and Outlook applications
Effective verbal and written communication skills, must have strong inquiry and probing skills
Ability to interact with customers in a supportive and user-friendly manner within the primary areas of job responsibility
Ability to apply the principles of adult education and effectively train system users in selected processes/applications
Ability to resolve problems and impart knowledge in such a manner as to free users from dependency on IS support whenever possible
Familiarity with operational and clinical issues in home health and / or hospice preferred
A thorough understanding of process and system improvement desirable
Must be able to be on-call and work after hours
Must be able to travel to AHAH locations for training purposes

139

SAP Application Support Specialist Resume Examples & Samples

Provide the first level of support in handling user issues and queries
User and Authorization management for specific application including creation / deletion / authorization and password
Record and respond to application issues from authorized / end users; log incidents into application specific issue management tools (swivel desk), if any and where applicable (e.g. for local language support etc)
Diagnose, troubleshoot and resolve application related request / queries / issues using known error database
Escalate to the next level of resolver group and ensure closure of issue, where applicable

140

Hrms Application Support Specialist Resume Examples & Samples

Three years or more experience in related field, including experience with HRIS system implementations
Bachelor’s degree in business, Human Resources, Information Technology preferred (or equivalent)
Experience working with relational database management systems
Experience with Kronos Workforce Central
Experience with HRMS system
Experience with report writing software
Excellent verbal and written communication skills with all levels of organization
Demonstrated business writing skills
Must possess strong analytical, planning, organization and problem solving skills
PC experience including all Microsoft Office Suite Products
Strong interpersonal skills, including ability to work effectively with individuals from diverse backgrounds
Ability to present technical information in an easy to understand format
Ability to work discreetly with confidential information
Ability to communicate effectively with staff and members both orally and written
Configures the Kronos system to include: WIM, Function Access, Page Security, Org Maps, Navigator, etc
Accountable for gathering and analyzing business requirement specifications, measurements, data mappings, policies, business procedures, etc. as well as transforming them into creative solutions within the system
Defines technical standards and standard operating procedures for application configuration to ensure clear communication of system setup needs for other HRIS team members
Provides functional, technical, and process expertise to the Human Resource and Financial Teams regarding the Kronos application
Analyzes system capabilities, data integrity, and business processes as part of daily activities and makes recommendations for improvements in order to support a highly functioning HRMS system
Liaises between internal HR customers and our IT partners (internal and vendor contacts)
Works with HR to generate reports and analytics of the data for internal and external customers as needed from various HR Systems and tools
Develop test plans and execute test cases with careful attention to accuracy and detail
Maintains and tracks all issues/work using IT Service Management Tool
Responds to issues with appropriate sense of urgency; following up with customers and resolutions in a timely manner
Works on enhancements and special projects as needed
Works independently as well as in a team environment

141

Application Support Specialist Resume Examples & Samples

Support customers on complex technical issues including problems related to various AFFIRM products and services
Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement
Assess and take ownership of problem inquiries from clients
Investigate and resolve problems related to all AFFIRM products and services
Identify solutions to work around open issues / problems that are under investigation or pending resolution
Document, and track, case histories, issues, and actionable steps taken
Perform company software research, testing, and recommendations
Performs quality assurance (QA) testing and user acceptance testing (UAT) for application bugs
Performs build/deployment QA verifications and regression testing on new software packages
Improve documentation of support policies and procedures
Contribute to the development of “win-win” solutions to project issues
Required to participate in on-call rotation
Strong knowledge base of Windows operating systems
Previous experience troubleshooting application-related problems
Experience in the Financial Services industries preferred, but willing to train the proper candidate
Software/Application support experience
Proficient with SQL including query construction and execution
Conceptual understanding of Databases, Internet, XML, and other technical concepts
Exposure to ACORD or DTCC preferred
2 - 3 year experience in a technology environment
Candidate must have at least 1 year practical working experience in software/application support
Specialist or any combination of work and educational experience. Degree in Information Systems or Computer Science preferred
Conceptual understanding of Quality Assurance (QA) processes, practices and methodologies
Previous Financial Services industries preferred
Exposure to ACORD or DTCC is a plus

142

Application Support Specialist Resume Examples & Samples

Research questions using available information resources and advise user on appropriate action
Engage in research and in-depth troubleshooting activities to determine the most effective mannerto resolve customer technical issues
Identify and escalate situations requiring urgent attention or complex issues and redirect to appropriate resource(s) for resolution
Track progress of request for support and ensure users and other interest parties are kept informed
Monitor and troubleshoot integration between BuildPro and JD Edwards Accounting System
Follow standard help desk procedures and accurately document user request or issue, steps performed and final resolution in support tracking software
Proactively track and analyze incoming software issues to identify problem trends and known error conditions and develop technical/training solutions to minimize reoccurrences and severity until a permanent solution is implemented
Serve as liaison between Hyphen Solutions' developers and users to resolve issues and/or fulfill user support requests as needed
Responsible for user administration (creating, modifying, deleting) in accordance with Corporate policy
Perform system monitoring and perform re-occurring system maintenance and reporting tasks. Fulfill requests to upload, modify, configure and/or delete data while maintaining integrity of system
Work with the Business Systems Analyst in identifying and proposing application system changes, better uses, enhancements to achieve efficiencies and improve end user experience
Assist project teams with technical issues during project initiation, planning through deployment Participate in testing and deployment of application changes and new software releases as well as ensuring knowledge transfer to the Business prior to system go-live
Develop new training materials and provide training for new associates and retraining for current associates to improve system utilization (in person/via WebEx)
Stay current with system information, changes and updates

143

Application Support Specialist Resume Examples & Samples

The Role has come around by The Self Service Estate Growing
Identify proactive remedial strategies to prevent future system problems and to improve the quality of delivered systems
ProView application knowledge
Proview Analysis application knowledge
ATM ad application knowledge
Self Service device knowledge
WWS AURIGA application knowledge
Branch On A Page application knowledge
ATM DashBoard Knowledge
Strong infrastructure tool skills – e.g .Wily, Puty
Windows Skills
UNIX Skills
SQL Skills
JBOSS Skills

144

Application Support Specialist Resume Examples & Samples

Level 2 Technical Support across data centers
Configuration management and documentation
Deploy application upgrades/patches in production and test environments
Monitor system performance, health check and resource utilization trends
Actively participate in incident and problem management
Co-ordinate with BHI IT Infrastructure Group (IOS) for Database, Server Support and Development Teams to resolve complex technical escalations
Co-ordinate with BHI IT Enterprise Applications Group (EAS) for Enterprise Portal, Messaging and Content Teams to resolve complex technical escalations
Perform Root cause Analysis (RCA)
Must have a Bachelor’s degree in Computer Science, Information Systems, Math, or IT
3+ years of experience in data center and application support
Experience with WebLogic or similar application server technology administration
Experience in Oracle Database
Must have strong troubleshooting skills and in-depth knowledge of multi-site, mixed-technology enterprise environments
Understanding of network infrastructure including switching, routing, Ethernet, TCP/IP
Experience in application monitoring and production support
Application Deployment and implementations experience
Change management and Incident management process
Must be committed to customer service and ability to work in team-oriented environment
Must be self-motivated and a team player
2+ years of experience in Real Time Applications
Apache Cassandra preferred
Apache Tomcat or similar application server experience is good to have
Knowledge of VMware and other virtualization platforms
Global support experience is preferred

145

Junior Application Support Specialist Resume Examples & Samples

Help team members to resolve issues/requests efficiently
Be the product expert and provide relevant product information to the clients about their account and best practices
Responsible for multiple projects or tasks showing ownership and accountability
Establish and maintain a good relationship with clients
Perform other related tasks and duties when required
Provide on-call support to ensure urgent client requests are addressed and resolved within predefined SLAs

146

Senior Application Support Specialist Resume Examples & Samples

Perform Incident management and problem management according ITS standards
Responsible for SLA KPI’s results of the service
Provides advice, both reactively and pro-actively, to those engaged in activities where their technical expertise is applicable
Identifies opportunities to apply their technical expertise more effectively within the organization and partners
Carries out specific assignments related to their technical expertise, either alone or as part of a team
Provides, or assists with, quality assurance of activities which are carried out by others
Help others to improve their knowledge related to the service
Liaises with staff responsible for the development of system enhancements to overcome known problems or further fulfill user requirements
Deploy services and enhancements to supported services in accordance with agreed procedures, defined on a project basis

147

Principal Application Support Specialist Resume Examples & Samples

A minimum of 8-10+ years business experience in highly IT related role
Advance technical skill in WebMethod ,GXS AI,Oracle SQL,Unix/Linux Scripting Axway PI,Java
Experience in implementing, supporting, integration testing, & managing commercial systems is essential
ITIL process knowledge would be added an advantage
Experience in Service Ownership, Application troubleshooting & resolution skills
Provide 24/7 on call support during weekends / public holidays are essential
Able to work on 3 rotational shift (Morning 8.30am – 5.30pm, Noon 3pm – 12am, Night 11am – 8am)

148

Application Support Specialist Resume Examples & Samples

Receive and log support requests from our Service Desk, other Service Delivery staff and/or users
Prioritize and resolve support requests in accordance with service level agreements
Plan, execute and support implementations with minimal disruption to our production environment
Investigate problems and determine appropriate actions
Liaise with staff responsible for the development of system enhancements to overcome known problems
Previous experience with Logis Air, Logis Ocean or equivalent applications used by the Forwarding business
Windows, SQL, Citrix knowledge to admin level
CargoWise One
Forwarding business
ITIL Certification or equivalent experience

149

Principal Application Support Specialist Resume Examples & Samples

At least 5 years working experience in application support area
Knowledge in UNIX, Oracle, UNIX Shell scripting are essential
To provide 24/7 support and be prepared to work on shift basis during afternoon/night, weekends/public holidays are essential

150

Principal Application Support Specialist Resume Examples & Samples

Knowledge in UNIX, Oracle, Oracle Weblogic, UNIX Shell scripting, IBM MQ are essential
Knowledge in Oracle, MQ, Weblogic and LINUX would be advantageous
Experience in Service Ownership, Application troubleshooting & resolution skills. To provide 24/7 support and be prepared to work on shift basis during afternoon/night, weekends/public holidays are essential

151

Application Support Specialist Resume Examples & Samples

2nd level support: SHP and DCVS3 applications for DHL Express
Provide technical expertise to global users, resolve theirs issues and problems
Interact with members of the IT community and business to coordinate application deployments to new countries
Plan and execute Technical Acceptance Tests and other tests

152

Senior Application Support Specialist Resume Examples & Samples

Degree or Diploma in Computer Science, Information Systems or equivalent experience
At least 6 years of working experience in application support and related environment
Experience in Webmethods Administration Support or development, SQL Oracle, Weblogic server and Unix commands
Knowledge on various kinds of inbound and outbound delivery mechanism, like MQ, ftp, sftp, https, etc
Expertise in using webMethods components/Tools like webMethods Integration Server, webMethodsDesigner, webMethodsAdapters, MWS,webMethodsBroker, webMethods Deployer, cross vista tool for deployment
Knowledge in XML related technologies: XML, XSL, XSLT, XPATH and XML Schema and flat file handling
Experience in execution of test scenarios and analysis of test results
Strong in Incident and Problem Management process
Possess good team spirit and is keen to learn
Experience in implementing, supporting and managing commercial systems is essential
Provide 24x7 support to countries and prepare to work during weekends/public holidays
Provide on-site and on-call support activities
Willing to work on rotating shifts if required (Morning 8.30am-5.30pm, Noon 2pm-11pm, Midnight 11pm-8am)
Must be able to communicate effectively in English, both written and orally

153

Senior Application Support Specialist Resume Examples & Samples

Strong technical skill in MS.Net, MS-SQL, MS-SQL server, Window server, IBM MQ,
At least 10 years experiences in a related environment
Very strong in problem management and analytical thinking
Strong knowledge in logistic transportation operation will be advantage
Experience in technical support and software maintenance or development. Strong incident management process will be advantage

154

Application Support Specialist Resume Examples & Samples

Conducts regular service reviews with all interested parties to monitor business satisfaction with the service
To ensure that emergency incidents are managed and resolved within the agreed target resolution times (TRT)
Insuring that all incidents are dealt with according to Incident Management best practices

155

Application Support Specialist Resume Examples & Samples

5-8 years experiences in a related environment
Good team spirit
Willing to work on any assignment given regardless of the timezone
Willing to work long hours and willing to travel with short notice when required
Provide 24x7 support to countries and prepare to work during weekends/public holidays on rotation basis. Provide on-site and on-call support activities
Creative problem solving skills and an ability to work conceptually
Good in English command. Must be able to communicate effectively in English, both written and orally

156

Application Support Specialist Resume Examples & Samples

Provides advice, both reactively and pro-actively
Ensures that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid delays in accordance with SLAs
Finding new ways to get best use out of existing technologies so that products are easier and less costly to support and deploy
Spotting potential problems early and taking pro-active action to stop them occurring and/or having a major disruptive impact
Follow ITS Incident and Problem management process
Responsible for resolution of assigned tickets, finding workarounds and following root causes to resolve issues permanently
Knowledge transfer of acquired knowledge to DHL specified employees
Educated to degree level (Computer Science or related field) or holds a professional qualification
Express Business Processes knowledge is preferable
Very good English knowledge
Capability to talk to a customer using variable communication tools (verbal communication is a must)

157

Senior Application Support Specialist Resume Examples & Samples

Act as ‘Service owner’ for a set of applications/services (as delegated by the Team Leader or Technician Lead), monitoring and reporting on service levels attained for these applications/services, and ensuring their continuity of service at all times
Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements
Investigate problems and other requests for support and determines appropriate actions
Liaise with staff responsible for the development of system enhancements to overcome known problem
SQL scripting on advanced level
Good grasp of Batch jobs or Shell, Perl scripting
Experience of Systems Integration is an advantage
Team Player with leadership mindset
Very good communication skills in English both written and spoken
University Degree with IT related subject matter
Experience as a Technical Trainer, Super User, Technical Operator, Field Operations, Service Desk Agent or IT dependent function

158

Application Support Specialist Resume Examples & Samples

Deliver application support within Service Level Agreements to freight business users
Positive attitude, responsible and customer focused
Preferable strong analytical thinking

159

Application Support Specialist Resume Examples & Samples

Identifies, analyzes, diagnoses and resolve technical problems, problem escalation, and solution tracking associated with operating systems
Gathers requirements from users and creates specifications and develops code
Designs and writes codes to support existing applications
Designs, codes, tests, debug, documents, and maintain those programs
Participates in the testing and enhancing of components
Responsible for the programming and maintenance of computer controlled production equipment
Support of the organization's client/server software applications
Oversees the daily performance of computer systems
Answers user inquiries regarding computer software or hardware operation to resolve problems
Enters commands and observe system functioning to verify correct operations and detect errors
Sets up equipment for employee use, performs or ensures proper installation of cables, operating systems, or appropriate software
Installs and performs repairs to hardware, software, or peripheral equipment, and follows design or installation specifications
Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities
Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems to provide technical assistance and support
Refers major hardware or software problems or defective products to vendors or technicians for service
Develops training materials and procedures, or trains users in the proper use of hardware or software
Utilizes interpersonal and communication skills as an IS professional to train, instruct, and educate groups and individuals in a team environment
Education/Experience: Bachelor’s degree in Computer Science and three to five (3-5) years of experience in network maintenance and user technical support. Relies on moderate experience and judgment to plan and accomplish goals
Knowledge/Skills: Must be competent to work on most phases of applications systems analysis and programming activities, but requires instruction and guidance in other phases. Must possess strong workstation and network troubleshooting skills. Familiar with relational database concepts, and client-server concepts. Familiar with standard concepts, practices, and procedures within a particular field, (i.e., Visual Studio, SQL, and Visual Basic for Applications). Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Effective interpersonal skills and establish rapport with users
Equipment Used: General office machines (telephone, computer, fax, copier, etc.), computer servers, desktop computers, laptop computers. Basic hand tools (screwdriver, etc.)
Certificates, licenses, and registrations: Must have a valid driver’s license and an acceptable driving record
Language Skills: Able to read, analyze, and interpret common IT technical journals and industry trade information. Able to respond to inquiries or complaints from internal customers. Active listening skills. Effective communication skills of a highly technical subject in non-technical terminology for management and end-users. Able to effectively present information to management
Mathematical Skills: Advanced knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications and business accounting principles
Reasoning Ability: Critical thinking ability and complex problem solving skills. Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Able to define problems, collect data, establish facts, and draw valid conclusions. Able to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables. Inductive and deductive reasoning, selective attention, sound judgment and decision making
Attendance Requirement: Requires regular attendance during scheduled shift and overtime as required
Travel Requirement: Occasional overnight/extended travel
Physical Demands: Primarily office position, with exposure to manufacturing area. Spends app. 2/3 of time seated, talking/hearing, reading, and using hands/fingers to write, type, etc. Generally requires clear vision at 20 inches or less. Lift up to 50 lbs. Occasional working off floor level from ladders, lifts, etc
Work Environment: Temperature-controlled office with moderate noise level and 1/3 of time in heated (but not air-conditioned) production area with moderate to loud noise levels. Personal protective equipment as needed

160

Application Support Specialist Resume Examples & Samples

Resolve user support requests (questions, user configuration, setup)
Respond to customers communication channels for general questions and support
Communicate service status and news to the user community
Tracking feature requests submitted by the user community
0-2 years' of experience in application support or customer service
Functional understanding of source code management
Experience as a subject-matter-expert with one or more applications (home use included)
Superior communication, customer support experience, and problem solving
Passion to ensure a great customer experience is at the forefront of our support process
Excellent judgment, decision making, and drive

161

Application Support Specialist Resume Examples & Samples

Provides subject matter expertise within the specific applications, such as the Sales, Construction Management, Accounting, etc
Travel to divisions to provide system support: 90% Travel, U.S. only
Participates in all activities for implementing and rollout of new or existing systems and applications for the user community
Conducts training for the user community on systems and applications, and participates in configuring the application based on the defined business processes
Involved in post-implementation support and maintenance of the applications
Defines documents and understands existing business processes and procedures and works with divisions to implement new procedure to maximize efficiencies with new or existing systems
Involved in testing activities, which can include documenting the test plan writing the test cases/scenarios, executing and running the test cases, documenting and submitting problems to development team for correction
Participates in user requirement definition and analysis activities. This includes facilitating requirements gathering meeting, writing functional requirement /design documents, documenting details of user needs for developing new feature enhancements and /or new applications
Bachelor's degree (B. A.) from four-year college or university: Business, Finance, Accounting, Construction, MIS, or Project Management
Working knowledge of JD Edwards or similar accounting system and related integration software systems strongly preferred
Experience with Homebuilder Scheduling software or a strong background in homebuilding concepts and supply chain management strongly preferred
Must have experience working with end users and supporting development teams in resolving issues
Computer proficient with Microsoft Office Suite (Word, Excel, Visio, Power Point)
Experience at working both independently and in a team-orientated, collaborative environment is essential
Advanced Microsoft Office proficiency mandatory
Prior consulting experience a plus
Excellent grammar, spelling, reading, writing and proof reading skills required
Construction experience a plus, take-off/estimating

162

Application Support Specialist Resume Examples & Samples

Support the handover of new or enhanced software into business-as-usual (BAU) operation
Reasonable knowledge of Barclays Release and Change process and procedures
Knowledge of the mainframe Cobol and DB2
Knowledge of Windows as a 2nd to the Cobol
Moderate understanding of the internal and external environments required to deliver the IT solutions
Moderate knowledge of key application area
Moderate and proven results in Incident Management and other ITIL disciplines
Risk and Control Objective:All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

163

IT Application Support Specialist Resume Examples & Samples

Preparing and analysing test scenarios
Improving the test environment in order to make it more efficient and minimise manual tests
Day to day monitoring of the system to ensure that all connections to the supported application are working correctly
Supporting and monitoring of all application interfaces
Managing configuration of the supported application
Troubleshooting as the 2nd line support (application error analysis, consulting and troubleshooting in cooperation with the 1st and 3rd line support)
Cooperating with application development team
Actively participating in continuous improvement of services

164

Application Support Specialist Resume Examples & Samples

Help Desk support of inbound calls, e-mails and support tickets
Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem solving abilities
Ability to research problems independently and identify root cause of issues using problem determination skills
Timely, accurate, and complete responses to inquiries
Phone support during regularly scheduled phone shifts
Consistently and effectively communicating with management to make sure issues are escalated and resolved
Ability to work both independently and as a part of a team

165

Application Support Specialist Resume Examples & Samples

Participate in Post Resolution Review of critical problems and supports follow up of their activities
Participate in agile-based development for new applications or enhancement to existing applications
Support/Design/Communicate related reporting
Design and produce application performance reports
Evaluate new technologies and platforms for enhancing the application environment
Evaluate cloud-based hosting options to optimize enterprise applications and reduce costs
Capture requirements, design, develop, test, and deploy new applications
Provide Tier 3 level support and incident response to end users for enterprise applications
Configure and monitor automated event and performance management tools to ensure application availability, performance, and capacity
Conduct requirements gathering sessions with application end users
Manage and record the configuration of all application instances
Maintain current image of all application instances in a pre-production environment
Perform compatibility testing for new or enhanced applications

166

Application Support Specialist Resume Examples & Samples

Provides subject matter expertise within the specific applications, such as the Sales, Construction Management, Accounting, Purchasing, etc
Participates in all activities for implementing and rollout of new or existing systems and application for the user community
Defines documents and understands existing business processes and procedures and works with divisions to implement new procedure to maximize efficiencies with the new or existing systems
Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience
Candidate must have a minimum of two years in Information Technology projects involving System Analysis and Design or implementation activities

167

Application Support Specialist Resume Examples & Samples

Troubleshoot issues with the property systems
Complete configuration and customization activities to meet business needs
Validate accuracy of own and others’ work before deploying
Review support trends to identify changes to address root cause of issues
Adhere to all system controls, policies and procedures
Work within immediate and broader technical team to ensure resolution of issues
Share knowledge across the team
Demonstrate a commitment to Hyatt core values
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary
Minimum of 5 years configuring and customizing a packaged software solution
Working knowledge of configuring and troubleshooting complex applications
Experience working directly with end users
Ability to work in a global environment

168

Application Support Specialist Resume Examples & Samples

Address incoming EDI support and Application Support questions across several Applications in a team environment
Troubleshoot various system issues: bugs, training and resource questions
Liaison between branch operations, development, product owners, and other internal IT teams
Analyze and develop dataflow process improvements
Document dataflow process improvements, new procedures, and troubleshooting methods
Provide education and cross-training within the support groups
Strong data analysis and written communication skills
Strong decision making skills under pressure
Strong initiative to learn new skills and ability to learn quickly
Ability to prioritize and multitask while maintaining deadline constraints

169

Application Support Specialist Resume Examples & Samples

Monitor and analyze bug reports and internal feedback groups for trends
Partner with Product, Engineering and training teams to drive up product quality and understanding of product usage
Communicate known issues within the team and to our customers
Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions
Work with cross functional teams to prioritize and deliver enhancements and new solutions
2+ years experience delivering SLA based service constraints and operational metrics

170

Application Support Specialist Resume Examples & Samples

You ensure that the application you have responsibility for is functioning as specified and provide functional/technical support, as part of a larger support team
You are responsible for creating and updating current documentation
You work together with other teams (Windows, DBA, Network, etc) to investigate issues on the application
You are in contact with the end users and promptly guide them through their issues with the application, with a high level of professionalism
You are in contact with the vendor of the application (Parexel), and may be required to participate in meetings with them and the customer
You deliver in-depth analysis of issues related to the technical aspects of our customers’ systems and provide solutions/workarounds
You participate in weekly meetings with the team in Czech Republic and Denmark
1+ year experience with administering and supporting applications based on Java, SQL/PLSQL, Apache Tomcat, Oracle
Ability to communicate with end users
Willingness to learn the relevant part of Life Science business processes
Fluent English spoken and written
Passion to solve problems, take initiative and all that in an multinational environment
General knowledge of ITIL is an advantage

171

Application Support Specialist Resume Examples & Samples

Works on planning and execution of change, problem, incidents, production processes, controls and service requests,
Escalates unresolved issues to proper personnel
Provides mid-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training
Working knowledge of UNIX OS, SQL, and databases
Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, contract metrics and SLAs and ITSM tools
Experience and expertise in a broad array of specialized areas such as infrastructure systems, enterprise applications such as AutoSys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc
Ability to troubleshoot issues and find solutions
Good organization and communication skills. Strong aptitude for attention to details
Knowledge of PC usage and related software packages (e.g. outlook, browsers, Sharepoint, Office Suite)
Experience with application support and business operations in banking and financial services such as supporting trading, payments, prime brokerage, mortgage processing is desired

172

Senior Application Support Specialist Resume Examples & Samples

Troubleshoot issues and provide solutions to a variety of technical problems on the mentioned systems
Perform capacity planning, monitoring and systems tuning to ensure the system availability and performance
Develop procedures, methods, and standards to effectively deploy and support the applications
Search for improvement opportunities and bring them to implementation

173

Application Support Specialist Resume Examples & Samples

Takes responsibility for the technical solution to incidents, reacting quickly and as necessary to live software errors to limit downtime and resolve the issue
Proven ownership and prioritisation of individual Incidents and ensuring the delivery of solutions in line with the Operational Level Agreements to deadlines and quality standards
Using creative incident management skills and able to use initiative to identify long term solutions to regularly occurring incidents
Can communicate to peers, line management and business users Planning
Experience of IT software development or Support (essential) on .Net technologies
Financial services (preferred)
Maintaining an in-depth understanding of relevant and up to date technical knowledge, applications and techniques

174

Application Support Specialist Resume Examples & Samples

Live Event Support Handle setup, monitoring and troubleshooting of all live events on Google platforms
Linear Stream Monitoring and capturing Logs Monitor linear streams during business hours and troubleshoot & escalate issues related to streams
Reactive Tickets Handle low complexity tickets (determined by LSS team after review of the case) related to feature ingest, ad ingest, video playback
Ad and feature ingest Monitor feature and ad ingest failures and take corrective actions, including escalation for product issues.5. Stream Alert resolutions Monitor stream alerts and take corrective actions
Minimum of 2 years’ experience with Linux/UNIX
Minimum of 3 years’ experience with Application Support
Ability to be flexible and work analytically in a problem-solving environment
Strong coaching and project management skills

175

Senior Application Support Specialist Resume Examples & Samples

Experience in Linux (Unix) script and command
At least 5 years of working experience in GXS, WebMethod, Axway Exchange, Axway API, Oracle SQL
Good knowledge on EDI / B2B messaging process and concept

176

Application Support Specialist Resume Examples & Samples

Bachelor's degree in Science or Engineering, or 5 years of experience with laboratory products
Mechanical and electronic aptitude
Perform with frequent interruptions and/or distractions
Willing and able to travel approx. 10% (including internationally)
Identification with our company values: SUSTAINABILITY, OPENNESS, ENJOYMENT

177

Application Support Specialist Resume Examples & Samples

Respond and resolve assigned helpdesk tickets from chapter and national staff related to finance applications/report writer functionality
Foster strong relationships and trust with chapter and national constituents
Deliver training programs and documentation as assigned for chapters and national staff in the use of applications
Perform setup and configuration tasks and special projects as assigned to maximize utility of applications
Analyze application usage and provide 1 on 1 coaching with constituents and/or supervisors for those not following documented procedures or those not in conformity with best practices
Run reports to track policy compliance such as required receipt matching and compliance with timeframes
Provide focused attention on non-compliant users to resolve compliance issues

178

Application Support Specialist Resume Examples & Samples

Configures data within systems to ensure functionality achieves expected results
Executes test procedures to ensure configurations are correct pre go-live;executes functional level tests
Provides impact analysis, data analysis, timeline analysis, and other information as part of Tier 1 triage prior to escalation to Tier 2 that will ultimately help expedite resolution of issues
Serves as front-line support and interface with users of CRM applications or proxies to obtain necessary information to troubleshoot; Serves as first-level contact for some CRM support functions
Collaborates with project management staff, CRM business users, IT&S staff, external users to efficiently configure system attributes required for successful technology conversions
Validates that data is staged appropriately
Tracks open issues and defects identified in the production environment; resolves all issues that can be resolved at Tier 1, and provides recommendations for issue resolution at escalated tiers
Triages issues as defined by documented standard operating procedures
Develop, maintain, and refine standard operating procedures and policies that promote efficient and effective operations, and enforce compliance with them
Provides feedback to CRM operational staff regarding training opportunities, inefficiencies, areas for improvement
1 year of experience with software design concepts required
Understanding and knowledge of business process flows preferred
The position requires an entry knowledge level generally obtained through completion of a High School Diploma, GED, or an equivalent in demonstrated work experience

179

Application Support Specialist Resume Examples & Samples

5 years minimum experience in an MS Windows support environment
1 years minimum experience in Unix/Linux systems administration
5 years minimum Windows Desktop client applications
2 years minimum trouble-shooting LAN/WAN issues
2 years min. supporting MS SQL databases
1 year SQL Programming knowledge

180

Application Support Specialist Resume Examples & Samples

Monitoring and reporting on service levels attained for these applications/services, and ensuring their continuity of service at all times
Receives and logs requests for support from help desk, other service delivery staff and/or users
Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment
Very good analytical thinking

181

Application Support Specialist Resume Examples & Samples

Minimum 3 years’ experience in a professional working environment
Minimum of 2 years’ experience in a role interfacing with clients
Knowledge of HTML required
Minimum two (2) years of online advertising experience including RTB

182

Application Support Specialist Resume Examples & Samples

24*7 support is provided to all the Mainframe/Cognos batches running on various technologies and boxes for Corporate function
Ensure all Mainframe /Cognos applications are fully supported to meet (and strive to exceed) the SLA requirements of service area
Must be willing to provide rotational 24*7 on-call support for critical issues from home
Carry out incident trend analysis to identify Problem Records to be raised i.e. the management of service affecting issues (problems), including communications and escalation when required
Proactive approach to improving systems and services, including proactive monitoring application components and processes
Peer review of Application Support processes, procedure and documentation
Adapts style to contribute and enhance team performance by working effectively with people across a wide range of disciplines and levels, both internal and external
The ability to facilitate and negotiate with multiple parties to bring about agreement and resolution, even when position is not initially shared by others
Candidate should have strong TWS skills and a working knowledge of Schedule support
Candidate should have the following skills -

183

Application Support Specialist Resume Examples & Samples

Developing and maintaining batch and end user reporting tools to meet business requirements
Steady state maintenance and enhancement of existing production processes
Effectively collaborate with the Finance Systems Development team to migrate and transition the support of new solutions
Support day-to-day requests for ad-hoc report executions or minor modifications for business changes
Create and maintain thorough and accurate documentation of procedures for on-call support
1-2 years of systems experience working with the following
SQL language
Data Warehousing / ETL Tools
Knowledge of Essbase and multi-dimensional datamarts
Outlook
Strong Technical aptitude with the ability to learn new technologies at a fast pace
Capable self-starter who takes initiative to solve problems and streamlines processes
Ability to work with minimal supervision

184

Senior Application Support Specialist Resume Examples & Samples

Troubleshooting and resolving complex technical issues within a wide area of technical expertise, focused on Webmethods based services
Position may be mentally demanding, required focus on several important projects and activities at the same time
Receive and log requests for support from help desk, other service delivery staff and/or users. Prioritizes requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs
Plan, execute and support implementations so the applications are deployed with minimal disruption to the production environment and meet established standards
May act as ‘Service owner’ for an application or set of applications/services (as delegated by the Department Manager) within Systems Integration Support Center domain, monitoring and reporting on service levels attained for these applications/services, and ensuring their continuity of service at all times
May act a single point of contact to provide deployment services within area of competence
Investigate problems and other requests for support and determine appropriate actions
Acts as a back line technical escalation point to users of business applications, using standard ITS processes and procedures
Provides senior technical consultancy in area of expertise
Has the tenacity to overcome resistance and/or apathy and drive through needed changes in technology and/or processes that will benefit the department, ITS and the business
Finds new ways to get best use out of existing DHL technologies and exploit emerging technologies
Identifying problems early, taking pro-active action to stop them occurring and/or having a major disruptive impact

185

IT Application Support Specialist Resume Examples & Samples

Responsible for working on day to day customer issues, including technical assistance, using the best use of product, additional products and services
Provides 3rd level technical solutions, according to established service levels
Offers a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner
Work closely with IT leads and developers in translating business requirements into IT solutions across the region
Escalates issues within the development team to ensure issues that cannot be addressed at first/second level are responded in a timely manner
Follow-up on tickets resolved by internal IT teams to ensure it’s communicated to the customer with high degree of satisfaction based on results and level of service
Facilitate in performing User Acceptance Testing and obtaining sign-offs as per SOX requirements, of all releases
Work closely with the US and EU counterparts and leads in ensuring timely resolution of issues

186

Application Support Specialist Resume Examples & Samples

Work as a part of the global application support team based in Chicago, New York, London, and Hong Kong
Proactively engage with PMs, Traders, and Analysts to resolve issues and identify improvement opportunities
Rollout, setup, and educate end-users on new front office product implementations
Provide 1st and 2nd line support for front, middle, and back office systems
Work with external vendors’ technical support teams to resolve issues and deliver strategic enhancements
Assist Development and QA teams, supporting new projects from requirements gathering through to production
Improve and document the technical processes around application support (using Confluence)
Participate in follow-the-sun support model with appropriate geographic handovers
Setup and monitor automated jobs in central scheduler (ActiveBatch)
Disciplined use of ticket, issue, and problem management systems

187

Application Support Specialist Resume Examples & Samples

The liaison between application end user and IT Department
Responsible for setting up users with application credentials
Will become the email/phone helpdesk for the applications
Will be responsible for answering basic process flow questions
Record bugs and application enhancements
Track Frequently asked questions
Assist with application error research
Recent customer service experience
Possesses strong attention to detail, time management skills and the ability to multitask in a fast paced, demanding environment
Efficient with Mobile application usage
6 months to a year of recent experience working in a customer service orientated position

188

Application Support Specialist Resume Examples & Samples

24*7 support is provided to all the ETL batches running on various technologies and boxes for Corporate function
Must be willing to provide rotational 24*7 oncall support for critical issues from home
Essential: Bachelor’s Degree or Masters in Computer Science
Years of relevant work experience
L2 support experience is required

189

Application Support Specialist Resume Examples & Samples

The candidate needs to have 3-5 years’ experience in production software implementation environments and support processes for enterprise-class computer information systems
The candidate needs to demonstrate a strong background and familiarity with the Microsoft .NET environment and SQL DBMS
Experience working with Layers 1-4 network hardware and implementation and configuration
Experience with network monitoring tools such as Wireshark and Solarwinds is a plus
A strong understanding of windows operating systems with focus on Windows 7 and Windows 2008 R2
A thorough knowledge of SQL DBMS with focus on SQL 2000, SQL 2008, & SQL 2012
Experience working with DBMS in a production critical environment
T-SQL proficiency
Experience working with Red Gate tools is a plus
Strong knowledge of replication, SQL profiler, SQL Management Studio, scripting and package administration
Experience working with XML, VBScript, VB.net, C#, ASP.net is a plus (not required)
Experience managing virtual machines and HA clusters in Vmware environments
Strong experience deploying Red Hat Enterprise Linux in Vmware Environments
Strong experience working with RHEL HA features
High degree of attention to detail and organizational skills
Railroad operating experience a plus
Associates or Bachelor’s Degree preferred but not required; or equivalent experience in information systems with strong experience in database applications particularly Microsoft SQL
Experience and understanding of the operational interworking of computer information systems and database management systems used to support complex n—tiered systems

190

Application Support Specialist Resume Examples & Samples

Support applications according to our Service Level Agreements
Gather best practices to share amongst the team and other units/teams
Analyze data processes within the IMS solution domain and with peer IT functions
Perform Mobile Device management
Experience in mobile applications(Android apps) and integration with SAP
Understand about cloud technology
Excellent knowledge of SAP PS/SD processes in a Front Line environment
2-3 years hands-on experience as a SAP Business Analyst in SAP PS/SD
Global project roll-out experience, preferably working very closely with the business and operations teams
End user support experience
Strong experience of gathering and analyzing business requirements, and converting them into information technology specifications
Ability to work on multiple projects concurrently
Project management certification would be an asset
Strong communication skills and sound analytical skills
University degree in relevant technical field
Comfortable working in a multinational environment

191

Application Support Specialist Resume Examples & Samples

The Application Support Specialist will perform a critical role in Business Technology Service Operations (BTSO) with responsibility to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated user queries
To maintain a broad, end-to-end technical understanding of one or more components within an application / service, being recognised as the ‘go to’ person for incidents and adhoc
Manage and own the successful handover of change into the support environment
Proven Analytical skills
Proven team leadership skills
Proven ownership and prioritization of individual Incidents and ensuring the delivery of solutions in line with the Operational Level Agreements to deadlines and quality standards
Train, develop and mentor colleagues to ensure full development of their potential
Highly effective communicator. Responsible for interacting with staff at all level across the Business and IT functions
Proven liaison skills in dealing with clients and customers at all levels including difficult and demanding stakeholders during high severity and high impacting service disruption incidents
Able to quickly absorb and assimilate large amounts of technical and data to identify the most appropriate course of action in the resolution of technical service impacting issues
Understanding customer needs and priorities and uses extensive technical and business knowledge to provide workaround solutions to business areas during degradation of service
Explaining, advocating and expressing facts and ideas in a variety of settings, both orally and in writing
Can debate where appropriate to peers, senior line management and senior heads of business
Communicates clearly and concisely, using appropriate level of detail, terminology and style and able to work effectively in extreme high pressure situations where critical service availability is compromised and/ or Barclays reputation is at stake
Creates and owns a logical plan, realistic estimates and schedule for any activity
Can identify potential risks and benefits of emerging technologies
Demonstrates a good end to end understanding of the systems processing for the business areas and relationships
Maintains an in-depth understanding of relevant and up to date technical knowledge, applications and techniques
Uses technical knowledge to create new opportunities and solutions
Deep understanding of the internal and external environments related to own IT product area
In depth knowledge of key application area, recognised as application expert by their peers and subordinates
Proven results in Incident and other ITIL disciplines
Strong level of experience of IT software support (essential)
Significant experience working within an ITIL Environment (preferred)

192

Application Support Specialist Resume Examples & Samples

Cenzic Scans - Execute monthly for external facing apps, quarterly for Internal apps
Monitor Alert notifications and System logs and take appropriate action
Coordinate with Project teams on new code releases
Provide application admin activities & configuration changes where applicable
Flexible to work in shifts
3-5 years of experience with IT applications
2+ years of hands on enterprise scale application sustainment experience
Strong experience in Oracle SQL databases and SQL scripting
Highly organized and detail oriented with superior analytical, problem solving and organization skills
Must be a self-starter and quick learner and have continual desire and capability to learn

193

IT Application Support Specialist Resume Examples & Samples

Monitor Incident ticket queue, assign appropriately and drive tickets to closure
Triaging and analyzing application, data and upstream/downstream integration issues
Drive issues to closure either thru code/data/process/config modification
Drive the SEV 1 & SEV2 issues with all the dependent stakeholders Unix, Windows, DBA, network, firewall and Storage teams and continuously update Business Users
Patching, certification renewal & downstream apps changes coordinate on the smoke testing with stakeholders
Coordinate approvals with various stakeholders for all changes
Reporting & Metrics generation
2 to 5 years of experience with IT applications
Resolve Incidents in a timely manner and maintain SLAs as prescribed by incident management processes
You will have proven ability to independently perform root cause analysis on incidents and reach out cross-functional teams and persist until incidents are resolved
Experience in data refresh to non-prod environment
Must be a proven top performer and team player that enjoys challenging assignments in a high-energy and fast growing workplace
Must be able to manage multiple tasks to deliver according to schedule and priority

194

Application Support Specialist Resume Examples & Samples

Customer Service and/or software help desk experience required
Experience with issue tracking and troubleshooting required
Process innovation experienced preferred
College degree in Information Systems or equivalent experience preferred
Professional and/or academic history of successfully demonstrating Learner, Customer-Centric and Focus / Motivation attributes to achieve Expertise, Raving Fans and Line of Sight Goals
Computer literacy, including working knowledge of Microsoft Office software applications
One year or more of experience as a system support representative and a demonstrated increased level of system comprehension and successful ticket completion
Two years or more experience and demonstrated enhanced working complex issue resolution and requirements gathering for client use and implementation
Provide general software education and ability to demonstrate functionality to internal and external users
Test and troubleshoot software to identify and resolve problems
Receive and respond to customers’ questions regarding Avantas’ scheduling software
Manage and document user issues throughout the entire case lifecycle. Work with clients and internal development staff to resolve user issues
Monitors tickets for trends and recurring themes and leads efforts to address these in a manner that reduced their occurrence
Build custom reports through Smart Square’s report writer functionality
Enhanced knowledge demonstrated of software functionalities and how the data is connected to provide user guidance (internal and external users) and issue resolution in complex and individualized client non-standard processes. Progressive research and testing for new functionality and potential software bugs
Implement the software and its features through information gathering and configuration within existing client environments
Provide in-depth, best-practice recommendations for configuration and strategic use of Smart Square along with the software documentation, training and education to internal and external users
Coach and mentor team members on successful use of Smart Square, optimizing ticket resolution and positive client satisfaction
Actively drives individual professional growth using learner, customer-centric and focus/motivation attributes to advance expertise, create Raving Fans and achieve line of sight goals
Participates in the on-call rotation by providing support to clients after-hours

195

Application Support Specialist Resume Examples & Samples

Act as ‘Service owner’ for a set of applications/services within Sales and Marketing
Maintains good working relationships with appropriate internal and external DHL customers
Provides back line technical support to users of business applications, using standard ITS
Customer and goal oriented personality
High level of adaptability

196

Application Support Specialist Resume Examples & Samples

Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution
Ensure team knowledge is current and forward-looking
Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete
Strong understanding of server, storage, MQ, and the ability to understand and use in debugging the application logs of an object-oriented language (e.g. Java, .NET, C++)
Strong SQL databases experience (such as Sybase, DB2, Oracle); able to search log files and compose SQL queries (DB2 is preferred)
Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)
Excellent spoken and written English communication skills

197

Application Support Specialist Resume Examples & Samples

To maintain a broad, end-to-end technical understanding of one or more components within an application / service, being recognised as the ‘go to’ person for incidents and ad-hoc
Support the handover of new or enhanced software into business-as-usual (BAU) operation, absorbing and assimilating the information and providing junior resources information and education relating to the system technology and function
Effective communication, team working, good planning and organising, relationship building, analytical thinking, customer service, problem solving, prioritisation and flexibility
Can communicate to peers, senior line management and senior business stakeholders. Provides support during major incident calls and understands technical constraints of live application / service when articulating solutions and business workarounds to impacted business areas
Detailed knowledge of products/functions outside of day to day area supported
Takes the lead and can drive engagement with all business users and understand their issues, regardless of seniority
Strong knowledge of Barclays release and change process and procedures
Evidence of strong experience working within an ITIL Environment (preferred)

198

Application Support Specialist Resume Examples & Samples

High School Diploma or Equivalent and 3 or more years of experience in the Application Support area
Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Application Support area
3+ years’ experience in IT technical support to end users
Experience with mobile devices and iOS operating system
Thin Client system experience a plus (Citrix and/or Terminal Server)
Hold multiple Microsoft Certifications in the area of technical support
Understanding of systems status and network connectivity, including high speed Internet technologies and VPN
Phone Customer Support experience in a 100% technical, metrics-driven Call Center environment
AS400 operating systems experience a plus

199

Application Support Specialist Resume Examples & Samples

Provides AEHR system on-site support and training to end-users via person-to-person, WebEx and/or small group training sessions
Instructs users on log-in procedures, navigation and data entry procedures
Provides input for on-going development of training materials, reference guides and job aids
Assists in analyzing and troubleshooting escalating issues and executing solutions
Interacts to assist in collecting, documenting and analyzing issues and findings of outcomes
Communicates clearly and timely with clients and end users
Performs related duties, as required
ADA Essential Functions
Minimum one (1) year training experience or related clinical computer experience in a healthcare environment, required

200

Application Support Specialist Resume Examples & Samples

The Application Support Specialist will perform a critical role in Corporate Run the Bank with responsibility to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated user queries
Own, maintain and track incidents through their entire lifecycle
Previous experience in technical support / problem solving (2+ years)
Live service/ application support experience (2+ years)
Preferred Qualifications-
Good knowledge of the payments domain is preferable
Ability to cover on call support and flexible working hours
Technologies – UNIX, Oracle, Java, Web Sphere

201

IT Application Support Specialist Resume Examples & Samples

Retail Store Application Support – Point of Sale, Traffic Counting, Reporting Tools
Sharepoint and Office 365 support
Supporting integration, reporting, user management and upgrades for cloud systems
Demonstrated skills supporting complex applications with hands-on workflow, data management and customization experience
Experience with reporting KPIs and business metrics
Experience with user management (on & off-boarding) of complex applications
Experience implementing or upgrading complex systems or services
Experience supporting international teams
Ability to learn and demonstrate expertise on multiple systems
Excellent verbal & written communication skills, including creating & maintaining documentation
Retail Operations or Point of Sale Support
Sharepoint administration or customization experience
Experience managing application licensing and support contracts
Experience creating & maintaining documentation, help guides or related user resources
Office work and lifting of IT equipment –typically under 25 pounds
Able to travel via airplane in US and Internationally to attend training, conferences or work with remote offices. Travel will be approximately 2 weeks per year, but may be more for projects including retail store openings

202

Application Support Specialist Resume Examples & Samples

Due to the evolving landscape of the Application Security domain, the jobholder is expected to be adaptive to change
In addition, the jobholder will be providing consultancy and undertaking risk assessments on numerous projects at any one time, understanding how to multi-task and prioritize their own workload is essential
Functional Expertise – Significant, industry leading subject matter expertise in IT Security together with a broad technology experience and understanding of the value information technology can add to business customers
Corporate Exposure – Extensive leadership experience within fast-moving, complex and demanding corporate environments where technology issues have to be handled on a large scale and with a need to multi-task whilst dealing with ambiguity and change
Operating in global markets – Experience of working at an operational level in international environments which drive a true international perspective. Commercial experience in different markets/cultures/organisations
Team Leadership – Experience of having led international projects/initiatives with a team of IT professionals, raising standards within the function and improving the profile of IT within a business. Ability to motivate people
Managing Change - Experience of managing significant transformation and change programmes across dispersed entities, with ability to influence key stakeholders
Commercial Awareness –up to date knowledge of the external environment, the competitive landscape and broad macro-economic trends
Interpersonal Skills – Influential, credible and persuasive, active listener, embraces HSBC Values, shows good judgement and demonstrating high level of communication skills in order to achieve effective stakeholder management. Appropriate balance of assertiveness and diplomacy skills are key
Relevant product knowledge including a demonstrable interest in IT Security
Experience working in relevant environment/s, i.e. IT Security or HOST
Experience working in relevant market/context, i.e. IT Security, HOST, IT Audit
Role relevant qualifications, i.e. professional certifications in Information Security (CRISC, CISSP, CISA) is desirable but not essential

203

Application Support Specialist Resume Examples & Samples

Supporting any of the above mentioned capabilities’ applications
Handle requests, investigate and resolve application and infrastructure related incidents and problems
Adhere to defined incident, problem and change management processes within given Service Level Agreements (SLA)
Perform application maintenance
Install application releases and patches
Participate in the On Call rotation for Severity 1 and 2 incident
Perform and implement monitoring on the application and its infrastructure
Work with partner teams (like infrastructure) or engineering teams to resolve application related issues
Fluent written and verbal language skills in English
3 years’ work experience in technology field
ITIL awareness – ITIL Foundation exam is an advantage
Experience in SQL and database applications
Self-starter, ability to work independently, however being able to work as a team player is a must
Strong Interpersonal skills
High level of initiative and extremely motivated
Ability to analyze and troubleshoot issues
Demonstrates a keen interest in continuous learning and professional development
Ability to prioritize among a number of problems independently
Reacts and adjusts positively to changes
Prepared to work in international, multicultural work environment

204

Senior Application Support Specialist Resume Examples & Samples

Act as a single point of contact for business colleagues in Europe
A member of the PUD_SRT team
Fix day-to-day operational failures, identification of root-causes and problem management to improve several stability and availability of services
Ensure availability of systems for use and manage new country on-boarding, and deploy new application releases

205

Application Support Specialist Resume Examples & Samples

Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools
Experience and expertise in a broad array of specialized areas such as infrastructure systems, enterprise applications such as autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc
Exposure to UNIX OS, SQL, and databases is desired
Minimum of an Bachelors degree in Computer Science, Information Systems, Mathematics, Engineering or related field
Minimum one year direct experience with application or infrastructure operations and support in a banking or financial services environment or two years direct experience providing application production support in any other industry. Two years of experience in an IT support role may be substituted if the degree is not in technology or mathematics
Analytical Thinking

206

Application Support Specialist Resume Examples & Samples

Identify and prevent technical issues to maintain performance and availability on behalf of our eCommerce/Retail client systems
Analyze the root cause of all incidents, implement permanent fixes and produce necessary documentation
Manage critical fixes
Provide support for capacity planning, reporting, and software maintenance planning
Proactively identify inefficiencies and develop automated processes to improve resource productivity
Participate in the planning and execution of all change management activities and application release cycles through testing and production environments
LI-SNNA

207

Application Support Specialist Resume Examples & Samples

Plan, coordinate and supervise (where appropriate) all activities related to the operations of the Banks production applications related to the individual Product area
Able to quickly absorb and assimilate large amounts of technical information and data to identify the most appropriate course of action in the resolution of technical service impacting issues
Support for multi-tier applications, Web Services, FAT applications and windows server applications
Good knowledge of IBM Websphere Application Server, and/or JBoss, and/or Windows IIS server management
Experienced with SQL queries, preferably Oracle and DB2 and understanding of relational database concepts
Ideally experience with PL/SQL
Good knowledge of Java application support
Ideally knowledge of LDAP, and Tivoli Access Manager

208

Principal Application Support Specialist Resume Examples & Samples

Deliver assigned service according to agreed SLA’s (TRT, Availability, and Performance)
Act as a primary operational point of contact for all RUN related aspects of the service (Incident Management, Problem Management, Capacity Management, SW patching etc.)
Maintain service production and also pre-production environments and systems
Drive Service Improvement Plans to continuously improve service performance
Conduct detailed analysis of all defined systems-specifications and validate solutions being delivered by projects
Perform capacity planning, monitoring and systems tuning to ensure service availability and performance
Follow quality standards and policies
Interact with members of the IT community and business to address both run and build/project topics
Very good analytical skills and structured approach
Organizational skills, experience with matrix management
Ability to work independently, self-motivation and self-confidence
Fluent English (written and spoken)
Experience with Transport management systems and /or warehouse management systems - Advantage

209

Application Support Specialist Resume Examples & Samples

Identifies and resolves problems
Refers more complex problems to supervisors or other experts
Contributes to work flow or process change and redesign to form a basic understanding of specific function
May create standard reports
3 or more years related work experience

210

Application Support Specialist Resume Examples & Samples

Provides application support and deployment services to the users within DHL Global Forwarding division, enables the required processes needed for the business to be successful
Ensures maximum availability and minimal disruption to business continuity in order to meet all agreed targets, SLA's, and metrics
Deals with people both on a business level and IT level and act as the technical point of contact to resolve their application and systems issues that disrupt the service they depend upon
Proactively looks for continuous improvement ideas to raise the service quality for better network profitability
Performs proper problem management with the aim of eliminating the recurrence issues
Ensures that all tickets are managed and resolved within the agreed target resolution times (TRT)
Ensures that all incidents are dealt with according to incident management best practices

211

Application Support Specialist Resume Examples & Samples

R&D software such as Chromeleon Chromatography Data Systems and Empower Chromatography Software
Regulatory management software such as Parexel Liquent InSight or ISI eCTDXPress, ISIWriter, ISIToolBox
Quality software such as Blue Mountain Calibration Manager, iStability and other LIMS software
Compliance software such as TrackWise Enterprise Quality Management and Learning Management Systems
Desktop / server / networking configuration, support and change management in a highly-regulated environment
Requires effective interpersonal skills due to frequent interaction with users
Customer-oriented attitude and experience
Sound understanding of the pharmaceutical manufacturing industry and associated regulations
Ability to work with users at all levels on a variety of technical initiatives and work in a cross-functional team
Able to multi-task with multiple high-priority projects and flexible timelines and expectations
Able to work independently in an efficient and detail-oriented manner
Ability to apply deductive reasoning and analytical thought to understand complicated issues
Ability to receive instructions and follow work rules and company policies, safety and security practices
Must have at minimum 3 years of experience with a diverse range of end-user IT support tasks
Must have at minimum 3 years of experience with R&D, Regulatory, Quality and Compliance software in the pharmaceutical industry

212

Application Support Specialist Resume Examples & Samples

Taking ownership and managing production requests, questions, issues
Professional ownership of production problem, related incidents and end user requests
Taking proactive initiatives to stabilize and improve plant
Incident management for application issues
Act as an escalation point to level 3 support
Be flexible to provide weekend on call rotation and available for offshore time lead
Work closely with Application Development to ensure that the support team has excellent knowledge of the application set own and maintain support knowledgebase and documents
5+ years of experience in a related field
In-depth knowledge and hands-on experience on Unix and Perl/Python scripting
Hands-on experience in application and database troubleshooting/issue resolution in a fast paced environment
Should have the ability to think out of the box for process improvements and short cuts, automation, scope for optimizations etc
Experience with Java and Sybase
Experience in the Financial Industry
Knowledge on Autosys, SQL Server and MQs is an added advantage

213

Application Support Specialist Resume Examples & Samples

Liaise with App dev teams to successfully deploy software releases in the production environments
Take ownership and managing production requests, questions, issues
Hands-on experience troubleshooting application and database issues in a fast paced environment
Hands-on experience in Unix/Linux/Perl programming (shell scripting)
In-depth knowledge and hands-on experience on .NET
Experience with Sybase and/or Db2
Monitoring tools like Splunk, Extra Hop, Sockeye
Deployment tools like Window Deploy and Team City
Knowledge on job scheduling tools like Autosys
Understanding of ETL tools such as Informatica

214

Senior Application Support Specialist Resume Examples & Samples

4-8 years experience in a related environment
Extensive working experience in SAP SD & SAP MM
Strong incident management process and good team spirit
Willing to work on shift or any assigment given regardless day or night
Experience in technical support and software maintenance or development
Must be willing to work on rotating shifts
Must be willing to work long hours and willing to travel with short notice when required

215

Application Support Specialist Resume Examples & Samples

Engage in research and in-depth troubleshooting activities to determine the most effective manner to resolve customer technical issues
Serve as liaison between Hyphen Solutions’ developers and users to resolve issues and/or fulfill user support requests as needed
Perform system monitoring and perform re-occurring system maintenance and reporting tasks
Fulfill requests to upload, modify, configure and/or delete data while maintaining integrity of system
Assist project teams with technical issues during project initiation, planning through deployment
Participate in testing and deployment of application changes and new software releases as well as ensuring knowledge transfer to the Business prior to system go-live
Bachelor’s degree in Computer Science, Information Technology or related field preferred; High School Diploma required
7-10 years of information systems experience including “call center” experience providing application support and tracking support requests with typical help desk software
Experience with Homebuilding or Construction Scheduling software; or a background in Homebuilding concepts and supply chain strongly preferred
Working knowledge of JD Edwards or similar accounting system and related integration software
Experience with IBM and Macintosh computers, Microsoft Windows and Apple Operating Systems, MS Office Suite (Intermediate advanced level - Word, Excel, PowerPoint, Access, Visio), internet applications, mobile applications and devices and network interface issues
Knowledge and experience with standard customer service principles and practices

216

Application Support Specialist Resume Examples & Samples

Provide Lennar Associates assistance with various homebuilding applications
Perform installs and uninstalls of various software
Perform various audits on applications, including users and data
Track and route problems and requests and document resolutions
Research questions using available information resources and advise users on appropriate action
Recommends solutions to business software/hardware system problems
Work on multiple phases of projects independently as well as coordinate activities with superiors and Division/Regional associates to resolve technical and/or business issues
Gather business requirements for developing enhancements to support business processes
Create test scripts and participate in testing new application changes and new software releases
Assist in the implementation of all application enhancements
Track company licenses and process renewals or purchases of new software
Update end user support documentation including videos and powerpoint presentations to use for training
Provide training for new associates and retraining for current associates to improve system utilization
Assist with migration of data from various other applications to the Box application
Serve as liaison between Lennar Associates and Box Support team when troubleshooting complicated or pervasive issues
Follow standard help desk procedures and administer help desk software
Understands existing processes and business logic to properly define customer requirements
Recommends solutions to business problems and enables best practices solutions
Work with business to determine their needs to transform them into information technology system requirements
Bachelor’s degree preferred
3-5 years of information systems experience

217

Application Support Specialist Resume Examples & Samples

Provide exceptional customer support when communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions
Support customers on application issues including questions and problems related to daily usage, configuration and reporting
Support customers on technical issues including questions and problems related to hardware environment, systems integration and technical interfaces
Document, and track case histories, issues, and actionable steps taken
Obtain and maintain an in depth understanding of our product features and functionality
The individual is committed to meeting the expectations and requirements of customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect; treats customers courteously, with a friendly, helpful attitude
Responds promptly to client needs and solicits feedback to improve service; meets commitments
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; and is excellent at honest analysis
Technical knowledge of Web applications, Windows operating system configurations, features and settings is essential
Skilled in managing multiple priorities
Must have strong written and verbal communication skills with experience communicating at all levels of client organizations as well as internally across functions (product development, customer support, sales)
Establishes own files; follows company policies and procedures; improves and maintains record keeping
Takes pride in work product and pays close attention to detail; monitors own work to ensure quality
Strives to continually build knowledge and skills (professional and computer); shares expertise with others
Contributes to building a positive team spirit; treats others with respect and consideration
Candidate have at least 2 years practical working experience in Customer Support with Technical Support / Information-related role
Previous oil industry experience is a plus

218

Application Support Specialist Resume Examples & Samples

Command Line UNIX using various commands and functions
SQL scripting and database knowledge
Java knowledge is a big plus
Experience and expertise in a broad array of specialized areas such as infrastructure systems, enterprise applications such as Autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc
Minimum of an Bachelor’s degree in Computer Science, Information Systems, Mathematics, Engineering or related field

219

Application Support Specialist Resume Examples & Samples

Own management of assigned incidents and problems, transforming problems into known errors, developing temporary solutions or permanent alternatives to the errors, driving knowledge to front line support, and providing input to development teams for permanent resolutions
Work as a project team member or independently with moderately complex tasks in support of IT projects. Participates in project planning processes
Assists in the gathering of business requirements
Increased skill in multiple technical environments and knowledge of a broad range of business areas
Serve as a liaison between users, other IT departments and vendors in coordination with operational and project managers to provide technical solutions that address user needs
Develops, engineers, tests, deploys, configures, validates and supports IT solutions to meet the business requirements
Assists with setup and maintenance of test environments
Plans and Performs ongoing routine application maintenance tasks
Evaluates existing applications and platforms and provides recommendations for improving performance by conducting gap analysis, identifying feasible alternative solutions and assisting in the scope of modifications
Provides technical coaching and mentoring to team members
A Bachelor’s degree in Information Technology, Computer Science or related field or equivalent work experience
Experience working in applications, systems or IT Operations
Strong analytical, research, systemic thinking and problem solving skills
Knowledge of an agile team environment and process
Proficiency in Microsoft Office and other development tools, databases or applications as appropriate
Experience with Microsoft Team Foundation Server (TFS)
Experience in T-SQL, Microsoft or SQL certifications
Experience with scripting languages including Powershell

220

Client Application Support Specialist Resume Examples & Samples

HS Diploma or GED equivalent
2+ years professional experience in customer service (technical support or help desk welcome!)
The Client Application Support Specialist will have exposure to customer support CRM tools
Experience with Microsoft Office, PC software, OS
Exposure to payroll software or knowledge of payroll tax returns preferred
The Client Application Support Specialist will have the ability to work weekends and extended hours as requested during peak periods, quarter end and year end
Bilingual (English/Spanish) preferred
2+ years professional experience in customer service including chat, email and telephone (product support or help desk welcome!)

221

Application Support Specialist Resume Examples & Samples

Be responsible for National Purchase Agreement Program
Develop documents for use with electronic signature, publish, and communicate weekly updates as requested by legal department
Understand complex customer business problems as it pertains to electronic document handling and electronic signature, and translate into requirement document
Develop and deliver solutions based on business requirements
Effectively communicate and collaborate with other developers
Exhibit complete command of developer tools
Work on multiple phases of projects independently and coordinate activities with requestors and superiors
Leverage knowledge gained from production deployments and customer experiences
Exhibit strong understanding of the systems we integrate with, and the methods/APIs used for integration
Perform troubleshooting activities and recommend solutions or system enhancements to achieve efficiencies, and best practices and adherence to corporate policies
Provide end-user support, track issues to resolution and update the internal knowledgebase
Document processes
5+ years of information systems experience

222

Application Support Specialist Resume Examples & Samples

Support the Futures infrastructure
Provide support for external clients Fix Queries
Manage serious incidents, change management, projects etc
Previous experience of supporting electronic trading environments
Excellent troubleshooting and communications skills
Will take the initiative to improve their situation
Ability to multi-task and prioritise tasks effectively ? the client comes first
Ability to react calmly but quickly in emergency situations
Ability to quickly learn new systems and technologies
Comfortable operating in a dynamic and exciting trading environment
Strong FIX Protocol knowledge
Detailed knowledge of Unix
Knowledge of SQL and scripting languages
Proficient in Excel
Strong knowledge of Windows operating systems

223

Application Support Specialist Resume Examples & Samples

Must have a minimum of 5 years of relevant experience with a Bachelor’s in Science degree; 3 years with Master’s degree (appropriate combination of education and experience will be considered in lieu of the degree)
Experience with Web based infrastructure, web/application server load balancing, performance monitoring, and disaster recovery planning is required
Must have experience with Linux System Administration
5 or more years of direct hands-on experience in performing systems and application administration

224

Application Support Specialist Resume Examples & Samples

To follow best practise ITIL principles for Problem Management, Incident Management, Change Management, Release (Deployment) Management, Application / Service Level Management, Financial Management, Demand Management, Continuous Application Improvement Planning
Technical Support and Maintenance of the Business Service and Mainframe Applications and can be work independently and if required guide team mates
Ownership and prioritization of individual Incidents and ensuring the delivery of solutions in line with the Operational Level Agreements to deadlines and quality standards
Self starter and ability to operate independently
Working experience of the following languages and technologies
Mainframe - COBOL, CICS, DB2, IMS, VSAM, JCL , TSO, Online and Batch (essential)
Hogan (preferred but not essential) or Hogan Umbrella
Xpediter, Endevor, TWS (preferred)
Contributes and owns actions during major incident calls and understands technical constraints of live application / service when articulating solutions and business workarounds to impacted business areas

225

Application Support Specialist Resume Examples & Samples

Develop and maintain an in-depth product knowledge of Kronos Workforce ESP product suite
Develop a good base understanding of Kronos Workforce Central Suite products
Utilize his/her technical ability to prioritize incoming support issues and respond appropriately to multiple critical situations
Replicate customer scenarios for configuration /environmental solutions and /or readying the issue for engineering review
Effectively communicate product issues to the customer and / or Kronos engineering enabling timely solution while maintaining customer satisfaction
Develop a strong technical understanding of the installation of Kronos products in a variety of customer environments
Once fully trained, will participate in a rotating (one week duration) 24 x 7 on call
Bachelor’s degree or equivalent in Communications, Computer Science, Math or related field with experience in software application customer support
Working knowledge of PC's, server operating systems, web technologies, communications protocols, and an ability to troubleshoot complex technical problems on multiple Windows platforms
Familiarity with MS SQL, ability to create and execute moderately complex SQL queries, understand database schemas, able to backup and restore databases
Ability to document complex cases and communicate requirements both verbally and in writing
Background experience in healthcare environment with knowledge of employee scheduling preferred

226

Application Support Specialist Resume Examples & Samples

O Ensures successful implementation and support of EHR Interfaces with OR1 products using all or more methods listed below
AA/AS technical degree preferred or equivalent combination of education and experience
Strong technical knowledge of HL7 Messages/Interface, DICOM, EMR/EHR Workflow, Windows server environment and network topology
Minimum 2-5 years with EHR Interface experience, working with HL7 messages and/or DICOM
Ability to communicate effectively with diverse clientele including good written and oral communication skills as well as good interpersonal skills
Ability to perform complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations
Attention to detail and adherence to SOPs and Work Instructions
Ability to maintain accurate and detailed documentation

227

IT Application Support Specialist Resume Examples & Samples

Strong interpersonal skills and ability to interact favorably with a wide variety of people
Must be friendly, patient and professional in manner
Motivated, self-starter with an excellent work ethic
Fast learner who can work with minimal supervision
Experience with ticketing or issue tracking systems

228

Application Support Specialist Resume Examples & Samples

A minimum of 1-3 year in Service Support Function
Possess business and process knowledge on warehousing and supply chain
Working knowledge of Red Prairie application – 2 years’ experience
Knowledge in Unix/Linux, Windows, Oracle SQL server, Scripting, MQ, ftp, zabbix (optional)
Application troubleshooting & resolution skills
To provide 24/7 support and be prepared to work on shift basis during afternoon/night are essential

229

Senior Application Support Specialist Resume Examples & Samples

Deploy, maintain, enhance and support JDA WMS applications
Maintain JDA WMS production and other preproduction environments and systems
Provide technical expertise to users of JDA WMS service and resolve theirs issues and problems
Troubleshoot issues and provide solutions to a variety of technical problems on the JDA WMS solution
Conduct detailed analysis of all defined systems-specifications and validate solution
Answer technical questions and correct deficiencies in the JDA WMS solution
Perform capacity planning, monitoring and systems tuning to ensure JDA WMS systems availability and performance
Interact with members of the IT community and business to coordinate new customer deployments on the JDA WMS platform
Assess implementation options and recommend appropriate processes to clients
Ensure adherence to testing and installation procedures and resolve deviations
Unix shell (bash) scripting knowledge - advantage

230

Application Support Specialist Resume Examples & Samples

Deliver application support within Service Level Agreements according to ITS processes with the main focus on Incident and Problem Management
Demonstrate ownership of assigned tickets (tasks) to final restoration and collaborate with other support teams within the organization and external suppliers
Provide proactive investigation and maintenance of the systems – Availability Management
Maintain and document the knowledge of supported applications
Participate on the projects relevant to services supported by the team (testing and deployments of the new releases and required changes)
Experience with Warehouse management systems - advantage
Basic DB knowledge (Oracle is preferred)
Java environment knowledge (no programming required)
Experience with support of IT systems in Corporate environment

231

Senior Application Support Specialist Resume Examples & Samples

Works as the main support for internal set of applications/services
Responsible for whole Application/Service lifecycle from initial testing TAT) and release to production throw addressing the bug fixes to the Application/Service sunset
Supports Incident, Problem and Change Management process, prioritizes requests in accordance with agreed criteria and needs of the organization in accordance with SLAs
Provides verbal and written technical reports to specialists on aspects of system status
Plan, execute and support IT Solution’s implementations
Liaises with system developers to overcome known problems and improve the service quality
Advanced knowledge of Unix /Linux based systems
Database skills + SQL (Informix, Oracle)
Scripting (Shell, perl, python)
Web server (apache, nginx)
Aplication server (weblogic, tomcat)
Programming skills (Java)
Adobe communique

232

Application Support Specialist Resume Examples & Samples

Maintain SyteLine ERP configuration, parameters and codes within ERP system
Maintain master data record replication rules within SyteLine multi-site ERP system
Understand the business issues and workflow. Use this skill to support user/customer requests to improve internal systems through automation
Manage, Monitor and Troubleshoot end user and system level problems
Manage master files to evaluate and correct invalid or outdated data
Assist in the development and maintenance of system policy and procedure documentation
Assist in the development and implementation of security policies consistent with the needs of a growing business
Monitoring applications system health, maintain connected peripherals, application software patches, and maintaining overall applications system performance
Manage user accounts; configure user profiles, re-set passwords, trouble shoot user permissions issues
Capable of following technical installation manuals and installing complex applications
Proficient to run SQL queries

233

Senior Application Support Specialist Resume Examples & Samples

Manage and own the successful handover of change into the Production environment
To use system-specific knowledge and technical expertise to assist external areas in the definition of technical strategies where appropriate
Own maintain and track incidents through their entire lifecycle
To be a key point of contact in Pune for Application Support Lead
Delegates, coordinates and motivates teams into reaching challenging goals
Out of hours cover and support, providing expertise and specialised system knowledge to allow resolution of key incidents
Create and enhance monitoring and alerting across the entire Production environment
InRule
Microsoft Windows Workflow Foundation,
XML /XSLT
Java Script
Experience working within an ITIL environment

234

Application Support Specialist Resume Examples & Samples

ITIL Version 3 – Foundation is desirable
Ability to manage and take responsibility for incident tickets assigned in relation to specialist
Software functionality
Experience supporting Java or Oracle or CRM applications
Strong customer liaison skills underpinned by a professional telephone manner
Exceptional analytical skills to determine resolution accurately
Have a technical aptitude in order to implement data change where necessary
Experience of delivering against Service Level Agreement targets and meeting customer
Expectations
SQL/PL-SQL is desirable
Experience within the Criminal Justice sector is desirable

235

Application Support Specialist Resume Examples & Samples

Provide firm users with excellent customer service and troubleshooting support
Analyze issues quickly, walk them through to resolution, and accurately record details for other members of the team to reference in solutions
Build relationships with users through consistent professionalism and empathy
Collaborate with application developers and administrators on the team to eliminate bugs and fix preventable issues

236

Senior Application Support Specialist Resume Examples & Samples

Minimum 3+ years of experience in the Information Technology sector
Experience in coding and scripting with Java, .NET or other languages is an asset. Writing Scripts to automate tasks and error prone processes
Excellent verbal & written skills in English
NOC experience an asset
Presentation Skills an asset
Understanding and hands on experience with major cloud platforms such as AWS and or Azure as asset
Demonstrated ability to understand and deliver detailed technical documentations
Previous experience with Adobe Experience Manager( AEM) or CQ5 considered an asset
Experience with deployment tools such as Chef, Puppet or Ansible is considered an asset

237

Application Support Specialist Resume Examples & Samples

Respond to internal business user requests for assistance with basic issues related to line of business systems
Troubleshoot and resolve issues in a timely manner with direct oversight from team members
Maintain line of business system accounts to include account creation, account changes, and account deletion, upgrades, and server patching
Update line of business systems to fix defects or to complete minor enhancement requests
Assists with the maintenance of OnBase environment servers and performance of upgrades
Test changes to business applications and ensure performance is as designed; work with team members to resolve any issues
Provide regular and frequent communication to requestors of assigned work order; ensure requestor is fully advised as to the progress or delay of their work order
Compose internal documentation that reflects changes made to line of business application, with direct oversight from team members
Assist team members in identifying opportunities for reduction in work orders by identifying trends, communicating to team members, and working with team members to identify solutions
Safeguard the security, integrity, and confidentially of Hyland's internal systems and data
Grow knowledge and be aware of best practices and market trends
Grow knowledge of Hyland's business processes managed by line of business systems
Identify software changes and performance issues to optimize Hyland's product functionality; collaborate with team members to ensure proper escalation
Bachelor's degree in computer science, computer information system or management information system
Knowledge of principles applied in supporting applications
Knowledge of principles applied in server administration
Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Able to effectively communicate technical concepts to both technical and non-technical people
Organized and experienced at successfully multi-tasking
Able to thrive in a fast paced, deadline driven environment
Solid collaboration skills, applied successfully within team as well as with other areas
Driven to learn and stay current professionally
Able to thoroughly investigate situations or issues to get appropriate information for effective problem resolution
Up to 5% travel time required
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

238

Functional Application Support Specialist Resume Examples & Samples

Provide timely resolution of functional issues and report incidents to the appropriate chain of command
Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally
Communicate with users regarding application outages
Liaise with development teams in New York
Help configure setup as requested by users and monitor platforms
Understand regulatory environment and constraints
Understand the workflow from the referential applications to the financial applications as well as upstream and downstream from the Accounting applications
1-3 years of experience working in a Support Analyst role in a professional financial environment (asset)
Basic Accounting/Finance knowledge
Good knowledge in Excel
Basic competency in SQL
Experience working with relational databases (asset)
Programming languages: XML
Operating systems: Unix
Batch scheduler: Autosys
Bachelors degree in Computer Science, Information Technology or relevant technical field
Proficient in French and English

239

Application Support Specialist Resume Examples & Samples

Study business processes in client or host unit and how they are automated
Examine business processes in unit to determine how they could be automated
Suggest best practices for smooth operation
Works with users of application that automates or executes their business processes
May be required to develop data extractions or develop reports from requests or requirements stated by clients
Use database, report writer, data mart, or specialized applications to generate reports or analyses
Support Application & Coordinate Application setup in DEV/SIT/ISIT/UAT/IUAT
May support application(s) in production
Note interruptions in lower environments that could translate into production issues and review methodology/process to prevent happening
Note interruptions or bugs in operation and carry out mitigation / problem management
Will be tasked to deliver workflow for proactive monitoring
Track issues and report periodically to group charged with monitoring uptime and efficiency of production application
Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production
Will be assigned small projects for completion
Should be able to work in a matrixed environment
Knowledge of Operating Systems, Middleware, DB , WebServers, one or more batch control
Must be a very strong team player and should be able to work with little supervision
6+ years of
Extensive knowledge of UNIX, SQL, Ticketing System (Remedy or ServiceNow), Autosys
Candidates must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues
Experience in supporting all phases of SDLC
Experience supporting applications in a UNIX environment
Understanding of database concepts
Knowledge of UNIX Shell and Korn scripting for automation of tasks
Experience with Autosys job management for scheduling, monitoring, and reporting. port Analyst

240

ERP Application Support Specialist Resume Examples & Samples

BS/BA degree in accounting, engineering, or information systems
JDE Development toolsets and programming knowledge
JDE Database understanding
Functional expertise in one or more of the JDE modules like Finance, Distribution and Manufacturing
Requires diagnostic and troubleshooting skills
Cognos and Data Warehouse a plus
Solid communication skills
Proficient in English. Spanish & French fluency a plus
3 to 5 years of ERP technical experience
After hours support will occasionally be required

241

Application Support Specialist Resume Examples & Samples

Receives requests for support from business users
Investigates problems and other support requests and takes appropriate actions
Provides correct responses to requests for support
Follows quality standards and policies
Incident /Problem /Change Management knowledge / ITIL

242

Client Application Support Specialist Resume Examples & Samples

2+ years professional experience in customer service
Exposure to customer support CRM tools
Ability to work weekends and extended hours as requested during peak periods, quarter end and year end
2+ years professional experience in customer service including chat, email and telephone

243

Application Support Specialist Resume Examples & Samples

Perceived as "go to" expert for shop floor, time and labor reporting applications
Encourages business partner(s) in gaining more and better comprehension of shop floor system features and data availability
Consults with business partner(s) to provide advice concerning how to best maximize benefits of integrated computer systems, manage the data, eliminate unnecessary duplication of effort, economize, provide better service to internal customers, increase profitability, and so forth
Implement improvements involving technical/business operations at multiple sites
Applies creative business problem solving skills in issue definition and resolution techniques
Design and construct systems that effectively meet user customer needs while adhering to ISD standards, procedures and practices
Participate in all phases of systems development for IS Oversee the prioritization of work based on knowledge of technical complexity that is in alignment with middle/upper level management
Develop test plans, test files and test data. Also responsible for detecting and resolving test issues
Keeps IT technical staff and business management informed concerning important issues
Manages escalated concerns quickly, effectively and in the Company’s best interest

244

Application Support Specialist Resume Examples & Samples

Addresses escalated issues from less experienced help desk staff
Takes phone calls or on-line questions from computer system users relating to Application support; able to diagnose and solve all but the most complex problems using own knowledge and experience of Application software; notes issue and resolution in help desk log
Advises branch personnel on an as needed basis to assist with resolution of day-to-day problems related to IT procedural processes, use of automated systems deployed at the branch and back-office systems

245

Application Support Specialist Resume Examples & Samples

Implementation--Knowledge of activities, tasks, practices, deliverables and techniques for implementing new or enhanced applications into a production environment
Application Maintenance--Knowledge of and experience with defining, implementing changes to, and supporting a production application
Technical Troubleshooting--Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems
Problem Solving--Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems
Managing Multiple Priorities--Ability to manage multiple concurrent objectives, projects, groups or activities. Effective judgment in prioritizing and time allocation
IT Environment--Knowledge of organization's total information technology (it) environment
Interpersonal Relationships--Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner
Sample of Services: iPlanet, Oracle, MS SQL, Autosys, IIS, Websphere, Crystal Reports, Business Objects, Informix, SAS, ,Informix, Tomcat, Serena Collage
Written Communications--Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation
Oral Communications--Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure

246

Application Support Specialist Resume Examples & Samples

Maintain and support both internally developed and third-party applications that run on both Windows and Linux platforms
Partner with developers and server platform engineers to manage the infrastructure for application development and production environments
Manage data integrity across various database platforms (Oracle, MySQL, MS SQL), resolving any data issues that arise and putting plans in place to mitigate future occurrences
Have the autonomy to seek out and implement process optimization opportunities in support of our business and technical users
Oversee the flow of data, millions of messages daily, to middle and back office teams for post trade processing
Willing and eager to learn new things, from both a technical and a business perspective
Committed to innovation, looking for opportunities to leverage technology wherever possible to optimize processes and systems support
Focused on the entire technical stack with an eye for troubleshooting and solving complex problems through analyzing business needs and the data available to them
Passionate about technology and interested in exploring new technologies to find the optimal solution
Able to effectively prioritize their workload to ensure the needs of their users are met as quickly as possible

247

Application Support Specialist Resume Examples & Samples

Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer
Acts as an advocate for children – raising the awareness of the needs, neglect, nurture, and potential of children in poverty and challenging and enabling those within one’s influence to greater involvement and effectiveness on behalf of children
Evaluates documented resolutions and analyzes trends for ways to prevent repeated future problems, and facilitates creation or modification of documentation and/or training. Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Applies diagnostic utilities to aid in troubleshooting
Fields incoming requests for technical support. Documents, tracks, and monitors incidents to ensure a timely resolution while researching technical problems and consulting with appropriate technical or service personnel for follow-up
Cooperates with other staff to resolve complex issues and those issues that others cannot resolve; often serving as the last stop internally before seeking external help
Performs preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, etc
May coach and provide expertise to other professionals and support staff in the information technology discipline
Has a personal relationship with Jesus Christ
Education: Bachelor's degree in Information Technology, Business, Quality Management, or related discipline. Equivalent education, experience, training, and certification may be substituted for education
Experience: Seven years of professional experience working in the client service support or similar discipline. Equivalent education, training, and/or certification may be substituted for experience
Certifications/Licensing: None
INTEGRITY: “Conduct yourself in a manner worthy of the Gospel of Christ” (Philippians 1:27)
EXCELLENCE: “Whatever you do, work at it with all your heart, as working for the Lord” (Colossians 3:23)
STEWARDSHIP: “The Earth is the Lord’s and all that is in it” (Psalm 24:1)
DIGNITY: “God created man in His own image” (Genesis 1:27)

248

Application Support Specialist Resume Examples & Samples

Work with a ticket system
Error analysis within a web application
Error analysis within script languages and Regular expressions
Monitoring of web applications
Maintenance and usage of a knowledge database
Response to application breakdowns, troubleshooting and failure documentation

249

Application Support Specialist Resume Examples & Samples

Business requirements analysis and documentation
System requirements and design documentation
Database application development
Application configuration and customization
Reports, dashboard design and development
SQL Language design and development
Experience with administration and configuration of financial systems
Experience with JD Edwards World Software
Experience with design, development and programming in CL, RPG and RPGLE languages
Ability to work collaboratively
Demonstrated ability to document business rules and system configuration
Demonstrated analytical, conceptual and problem solving skills
Demonstrated ability to work independently and exercise sound judgment
Demonstrated organizational skills and ability to prioritize
Proficiency in PC applications such as Outlook, Excel, Access, Word, Visio, PowerPoint and Project
Collaborates with business users to analyze business requirements. Develops process and data flow diagrams
Analyzes and documents system requirements
Develops solution design and application configuration plans
Serves as an application administrator
Participates in project planning, execution, and implementation
Participates in cost/benefit analysis of technology solution options
Implements, configures, customizes, and supports software solutions hosted onsite and in the cloud
Develops data extracts, reports, and dashboards
Designs data models and stored procedures to support extracts and reports
Builds data interfaces between systems
Develops test plan, test scenarios, and test applications to ensure all requirements are met. Test scenarios to include negative test cases
Provides operational support to applications in production environment. Troubleshoots and fixes application defects
Contributes to the team as a subject-matter-expert and collaborates with co-workers to troubleshoot application issues
Works directly with external technology vendors to troubleshoot defects and configure new applications
Participates in disaster recovery planning and execution
May train and evaluate employees
Perform security administration functions regarding user accounts and passwords for applications and reports
Assist the Information Security Officer in identifying and applying appropriate security controls for user access to business information and submit updates to the Disaster Recovery Plan when system changes occur
Ensure compliance with DASNY and NYS policies
Assist with the development, documentation and implementation of procedures
Assist with the assessment/development and implementation of internal controls, and participate in the review and testing of same
Undertake special assignments as directed
Must maintain regular attendance in accordance with DASNY attendance and leave policies
Must adhere to the NYS Information Security Policy Standards established and issued by the Office of Information Technology Services. (Standards can be found on the Intranet)

250

Application Support Specialist Resume Examples & Samples

University degree in Engineering & or Information Technology related field
Minimum 2+ years of experience in the Information Technology sector
Experience being part of a technical application support team diagnosing technical problems
Experience in coding & or scripting with the Microsoft or Open Source stack is a must. Sucker for automating time consuming and error prone process
Strong analytic, troubleshooting and problem solving skills
Well versed with ITIL standards
Capability to identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams and external clients

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