IT Generalist Resume Samples

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K Jaskolski

Kariane

Jaskolski

26974 Corbin Meadow

Phoenix

+1 (555) 695 8609

26974 Corbin Meadow

Phoenix

Phone

p +1 (555) 695 8609

Experience Experience

Boston, MA

IT Generalist

Boston, MA

Walsh-Farrell

Boston, MA

IT Generalist

Perform day to day operational support and continuous improvement tasks
Perform data profiling, data analysis, setup mock data for development/unit testing
Work with support and development teams to troubleshoot complex problems
Work with developers for detailed design document
Work with internal customers to create and deploy solutions for new and existing services
Perform day to day operational support tasks in technology change management function
Provide Database deployment support for Test and Production environments

Chicago, IL

Center IT Generalist

Chicago, IL

Kohler, Krajcik and Kilback

Chicago, IL

Center IT Generalist

Identify any issues related to database performance and provide corrective measures
Work with internal partners and customers to provide guidance and support on change process
Diagnose and address database performance issues using performance monitors and various tuning techniques
Participation in team rotation to provide 24x7 incident management coverage for business critical IT service issues and outages
Proficient working with data, especially analysis of potential data sources and development of source to target business rules mapping
Work with application teams to provide database deployment (DDL deployment) support
Effectively work with users and support partners providing CMDB support

present

Detroit, MI

CBS Center IT Generalist

Detroit, MI

Kertzmann and Sons

present

Detroit, MI

CBS Center IT Generalist

present

10% Annual Planning and Budgeting: Supports development of annual plans in partnership with CBS Site Leadership, Operations Leaders and the CBS IT lead. Develop local budgets and IT plans. Ensure costs are optimized and kept within budget. Connect with external associations or industry contacts to maintain and approach for continual learning. Any other duties as assigned
Working knowledge of ServiceNow change management module and related processes like release management, Configuration Management Database (CMDB)
Work with developers, data modelers, testers and business area SMEs to support development, system testing, UAT
Participate in the ongoing Incident Management process improvements
Develop and track metrics and follow up with change owners to improve compliance
Perform self-assessment of internal controls in the change management process
Provide input into database systems optimization for performance efficiency

Education Education

Bachelor’s Degree in Either Computer Science

Howard University

Bachelor’s Degree in Either Computer Science

Skills Skills

Excellent verbal skills including ability to convey services framework to leadership in understandable terms
Ability to maintain a high standard of service and professionalism under pressure
Proactive, detail oriented, analytical, strong organizational skills
Promote top code quality by contributing and participating in design and code reviews, and solve issues related to performance tuning and scalability
Ability to work with IT or business areas to enable KM to be utilized effectively across end-user and IT support team and call centers usage
Strong organizational skills and the ability to multitask; can set priorities and follow a timeline
Excellent written and verbal communication, analytical, problem solving skills
Professional certifications in Operating Systems namely AIX, Solaris and Linux is
Provides resolutions to an extensive range of complicated problems. Solutions are innovative, thorough, and practicable
Good written and verbal communication skills

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IT Generalist Resume Examples & Samples

At least 1 year experience within a total Information Technology (IT) environment
Software distribution
Telecommunications
System and technical integration
Technical/financial knowledge
Technical troubleshooting
Software licensing

IT Generalist Resume Examples & Samples

Interfacing with customers on support matters
Managing proper customer expectations
Day to day maintenance and upkeep of existing server fleet*Update, test, and support software provisioning systems
Work with internal customers to create and deploy solutions for new and existing services
Configure and deploy systems to support new data center expansion
Work with support and development teams to troubleshoot complex problems
Participate in weekly on-call rotation and actively respond to escalations and alerts
At least 4 years experience in systems administration
At least 4 years experience in troubleshooting

CBS Center IT Generalist Resume Examples & Samples

20% Business Partnering: Develop a strong understanding of the CBS and functional process, data and technology environment, Work directly with the center management team, CBS IT Lead and other stakeholders to proactively identify opportunities for standardization, alignment and continuous improvement. Align local governance processes as appropriate. Other stakeholders include various CBS Center IT leads, Regional IT teams, function Business Partners, Enterprise Process Managers, and Enterprise Architecture
20% Portfolio and Demand Management: Work with center management and operations leads to identify potential projects and develop their overall concept, scope, sponsorship and value opportunity. Ensure this demand is entered into the IT strategic portfolio and execution is monitored as appropriate. Ensure solutions are leveraged across functions and CBS centers to create a consistent and optimized solution set. Proactively suggest solutions that will increase efficiency and drive operational excellence. Lead IT efforts associated with migration projects ensuring on-time and quality delivery
10% Annual Planning and Budgeting: Supports development of annual plans in partnership with CBS Site Leadership, Operations Leaders and the CBS IT lead. Develop local budgets and IT plans. Ensure costs are optimized and kept within budget. Connect with external associations or industry contacts to maintain and approach for continual learning. Any other duties as assigned
3-6 years of IT experience
Solid business application knowledge
Demonstrated knowledge of Cargill’s technology risk policies and environment
Proven ability to communicate effectively across all levels of the organization
Ability to identify and investigate business problems, issues, and circumstances and provide recommendations, alternatives, risks, and benefits to the appropriate decision maker
Ability to communicate, work across organizational boundaries, be a team player and enjoy working in a team-oriented environment
Demonstrated interpersonal savvy capabilities: relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport as well as constructive and effective relationships
Proven ability to obtain results through influence and collaboration
Process expertise
Experience working in or with a shared service environment
Experience working with 3rd parties and/or outsourcers
Prior business experience and process knowledge
BPO IT management experience

Center IT Generalist Resume Examples & Samples

40% Operations Oversight: Monitor Global IT SLAs to ensure services provided to the center and any associated BPO providers is delivered at an acceptable level and user expectations are met. Share service performance with center management on a regular basis, identifying opportunitites for improvement. Assist in resolving complex technical problems and critical incidents. Ensure repeated issues are properly addressed and impact to the center is minimized through continuous improvement/problem management efforts
10% TGRC Awareness and Enforcement: Use extensive understanding of Cargill’s TGRC requirements to monitor and review IT environments, ensuring adherence to CBS site as well as Cargill’s standards and policies. Understand external risks and vulnerabilities to ensure standards are up-to-date and adequately address risk. Coordinate business continuity and disaster recovery planning and testing
Bachelor's Degree in Computer Science/MIS or equivalent Bachelor's Degree
3 to 6 years of IT Operations experience
2 to 4 years IT Project Management experience
Proven skills in sharing information and expertise with others, delivering solutions, influencing, and performing root cause problem solving
Demonstrated ability to deal with ambiguity by having the capability to cope with change, handle risk and uncertainty, as well as to make quality decisions without having all the information at hand; can comfortably handle risk and uncertainty
Demonstrated interpersonal savvy capabilities

IT Generalist Resume Examples & Samples

At least 5 years’ experience within a total Information Technology (IT) environment
Virtual Desktop
Remote desktop support

IT Generalist Resume Examples & Samples

Associates or BS degree (or equivalent experience) in MIS or technology-related field
Sharepoint administration experience
Outstanding customer service skills: ability to assist others in person and over the phone
Intermediate knowledge of the Windows 7 and Windows 10 Operating System
Intermediate Microsoft Office experience
Demonstrated ability to manage complex projects with multiple stakeholders

IT Generalist Resume Examples & Samples

Supports ESO control and process owners in responding to internal and external audit inquiries to help ensure consistent and effective management
Supports creation and maintenance of process narratives by collaborating with process owners and managers to ensure proper documentation of all significant processes
Coordinates and helps facilitate meetings with process owners, process managers and IT owners in remediation of any control deficiencies
Supports evaluations of operational effectiveness controls using a variety of approaches, including sampling, corroboration, observation, performance, etc
Supports consistency and quality in SOX compliance work across ESO
Monitors execution of the control self-assessment process
Bachelor’s degree plus 2-4 years or related experience, or combination of education and experience
Experience in audit, risks and controls
Strong interpersonal and communication skills (written and oral)
Strong attention to detail and time management skills
Strong working knowledge of Microsoft Office (Excel, PowerPoint, Word, SharePoint)
Ability to understand and work with a diverse group of stakeholders within first and second line functions
Self-motivated, pro-active, and result-driven problem solver
Capable of working independently or within a collaborative team environment
Knowledge of compliance and control requirements for infrastructure operations tools and processes
Knowledge of SOX 404 compliance, COSO, COBIT, ITGC testing, risk management, audit, and process consulting for Fannie Mae, Freddie Mac, and/or Big Four accounting firms
Experience in compliance and controls testing
CISA preferred or other audit-related certification in progress

IT Generalist Resume Examples & Samples

Support business areas and database platforms to ensure logical data model and database design, creation, and generation follows enterprise standards, processes, and procedures
Generate a variety of metadata artifacts
Design database solution for applications, including all required database design components and artifacts
Provide input into database systems optimization for performance efficiency
Identify any issues related to database performance and provide corrective measures
Minimum 1-2 years related experience, full lifecycle data modeling (logical - physical - deployment)
College Degree or equivalent experience; advanced studies/degree preferred
Recent relevant experience using either ER/Studio DA or ERwin
Strong database design knowledge in at least two of the following platforms: Oracle, DB2, UDB, Sybase, SQl Server
Strong data analytical capabilities
ER/Studio DA experience with version 9.0 or higher
Working knowledge of enterprise architecture (especially information architecture) concepts
Flexible and able able to adapt to changing requirements and priorities
Willingness to adopt our business processes and methodologies
Exceptional verbal and written communication
Proactive, detail oriented, analytical, strong organizational skills

IT Generalist Resume Examples & Samples

Provide L2 Production Support for applications from all internal business lines
Provide solutions to technical issues
Employ extensive professional experience and creativity to resolve complex technical problems
Serve as a champion for change
Drive for tactical outcome to increase development team’s efficiency and productivity
Engage with the business users, application owners and other affected parties during problem resolution
Document lessons learned, help maintain knowledge database
Coordinate end to end Application On Boarding to production and Release Management Coordination
Ability to positively adapt to rapidly growing and changing environment, while working under pressure
Assist with application password changes
Participate in 24x7 on-call rotation coverage to all supported applications
2+ years of application and infrastructure experience
2+ years of hands on experience with a shell scripting language such as bash or Perl
2+ years of Strong support skills in middleware technologies (WebLogic, Web Methods, Apache, Tomcat, MQ, IIS, etc.) in UNIX and/or Windows environment
Basic hands-on knowledge of Java, JEE, JSF, JPA, JSP, Web Services, HTML, XML, JDBC, SQL, OOA and OOD concepts
Bachelor’s degree in Engineering, Computer Science, Information Technology, related field or equivalent work experience, or be in process of achieving college degree
Basic knowledge of or experience with one or more databases (Sybase, DB2, SQL Server, Oracle) and security (firewall, AD, TAM, LDAP)
Basic proficiency with Java-based technologies
Hands-on experience with Remedy or Service Now
Strong organizational skills and the ability to multitask; can set priorities and follow a timeline
Sound interpersonal and team working skills

IT Generalist Resume Examples & Samples

Perform upgrades to software packages used by applications
Perform analysis on the existing application and identify potential component breakpoints
Perform analysis on existing application code security vulnerabilities to determine the best remediation solution
Implement security vulnerability code fixes and perform unit testing
Provide environment and functional support for SIT and UAT testing of applications
Provide Upgrade Environment specifications to component administrators
Deploy code baseline to upgraded environment and get to clean compile
Remediate run-time breakpoints and oversee deployment to production environment
Updating documentation and providing development of implementation and back out plans, deployment support, and post implementation code changes as required
Understand application/technical needs and processes; identify solutions, present and guide project team, Technical lead and IT lead in identifying best solution
Promote top code quality by contributing and participating in design and code reviews, and solve issues related to performance tuning and scalability
Provide production support that includes evaluate defects, investigate cause and determine solutions to address defects
2 years of directly related professional work experience
Bachelor's degree in either Computer Science or Engineering or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired
Strong development skills and at least 5 years of experience in JDK, Java 2EE, WebLogic and ANT
Extensive, hands-on experience and at least 2 years of experience with Unix/Shell scripting
At least 2 years of experience with UDB, Sybase, SQL Server or Oracle
Experience in complete software development lifecycle
Good knowledge of database concepts with working knowledge of SQL, Stored Procedures, XQuery and XML Query
Experience is application support for database and middleware upgrades and migration
Hands-on experience with GIT, Jenkins, Artifactory, and TeamForge
Hands-on experience with Build and Deployment tools and languages like ANT, Maven, Shell script, ClearCase
Database Query design and development on relational database platforms
Familiarity with Mortgage Industry or direct Freddie Mac Experience is an added plus
Ability to learn and adopt various technologies (including Commercial-of-the-Shelf products)
Must have good problem solving skills, attention to detail and strong interpersonal skills
Must have the ability to listen to customers and colleagues; convey ideas effectively; prepare written documentation
Proactive in nature with customer satisfaction as a primary goal

IT Generalist Resume Examples & Samples

Perform day to day operational support and continuous improvement tasks
Support the Technical governance for preservation of data quality of CMDB Data (Configuration items and relationships in the CMDB)
Fulfill Service Requests for CMDB data changes
Effectively work with users and support partners providing CMDB support
Resolve data issues raised through Service Requests or Incidents or proposed change process
Review assigned application certification tasks to keep the CMDB data accurate
Document processes and procedures as required
Bachelor degree and / or equivalent work experience
Minimum of 6 months to 2 years of experience in technical delivery with ServiceNow CMDB and configuration management services and day-to-day operations
Knowledge in other related IT Service Management Processes such as: Service Request Management, Incident Management, Problem Management, Change Management, Release Management
Strong interpersonal skills, conflict management, communication, analytical, problem solving and risk management
Partnership, Customer service, Take initiative, and delivering quality services

IT Generalist Resume Examples & Samples

Support MS SQL Database platform using SQL 2008R2/2012 and SQL 2014 versions
Build new database instances and databases by following standard build process
Work with application teams to provide database deployment (DDL deployment) support
Learn and administer Informatica Power Center and additional data integration tools
Learn and deploy SSIS packages and provide basic trouble shooting support for SSIS to end-user
Maintain database backups – full backups and transaction backups for database recovery
Perform database refresh from production to lower environments
Become a part of Database and ETL operations support team
Good understanding of Windows & Linux OS platform
Good understanding of SQL Server security administration
Provide 24x7 on call support on rotation basis
4 years of experience with Microsoft SQL Server – Database Administration
Bachelor’s Degree in Information Technology, Engineering, Computer Science, related field or equivalent work experience
Understanding of Database technology and ETL (Informatica) operations
Knowledge of industry-standard, enterprise-class best practices for a large database environment
Understanding of HA, DR Database and storage technologies like Data replication, SRDF/non-SRDF
Experience with Solaris, Linux and Windows platforms
Knowledge of secondary database platform such as Sybase under Linux platforms
Any experience of working on Informatica (ETL) will be a big plus
Knowledge of Unix/Linux OS platform and Unix Shell/Perl scripting
Experience with Database monitoring tools such as Foglight
Database vendor certification
Ability to work well as a team and as an individual with minimal supervision

IT Generalist Resume Examples & Samples

Familiarity with Windows Server and Linux OS
Strong networking fundamentals
Experience with VMware (vCenter, ESXi, VMware Tools)
Experience with PowerShell and Linux Scripting and programing
Experience configuring and supporting complex application systems
Experience configuring monitoring solutions (vRealize Operations, HP BSM, OMW, NNMI)
Experience with developing automated deployment solutions (vRealize Automaton and Orchestrator, HP Server Automation, HP OO, HP Network Automation.)
Experience installing, configuring, and maintaining configuration management tools. (BMC Discovery, HP UCMDB, vRealize Configuration Manger)
Experience installing, configuring, and troubleshooting 3rd party applications. (Adobe Flash, Oracle Java, Wireshark, McAfee HBSS, monitoring agents)
Experience documenting application configurations and engineering designs

IT Generalist Resume Examples & Samples

Perform day to day operational support tasks in technology change management function
Review and assess change tickets to ensure compliance with change management process
Monitor status of change tickets
Attend Change Advisory Board (CAB) to assess changes
Work with internal partners and customers to provide guidance and support on change process
Function as the 24X7 on-call Logistics Manager on rotation during assigned weeks to provide change management assistance to project teams and to compile status report of week-end deployments
Fulfill Service Requests for updating/resetting change tickets created in ServiceNow
Create necessary reports from ServiceNow and other data sources
Perform self-assessment of internal controls in the change management process
Provide audit, compliance and issue remediation assistance as needed
Document processes and procedures, training material and job aids as required
Develop and track metrics and follow up with change owners to improve compliance
4 plus years of experience in Technology Change Management
Bachelor degree or equivalent work experience
Sound knowledge of the change management standards, process and controls and Change Advisory Board (CAB) process and governance
Working knowledge of ServiceNow change management module and related processes like release management, Configuration Management Database (CMDB)
Familiarity with ITIL framework
Expertise in Microsoft excel, ServiceNow reports and SQL queries
ITIL V3.0 Foundation certification
Experience in providing process improvement service in change management
Knowledge in application development and IT Service Management Processes such as Service Request Management, Incident Management, Problem Management and CMDB
Strong interpersonal skills to build positive working relationships across groups and all management levels
Excellent written and verbal communication, analytical, problem solving skills
Ability to maintain a high standard of service and professionalism under pressure
Partnership, Customer service, initiative and conflict management

IT Generalist Resume Examples & Samples

1-Windows Server (OS 2008 R2 and 2012, have some 2016):They will be on-boarding new clients so they should be able to build the server for a client, re-install applications etc..creating and deploying OS images, adding features/roles, monitoring/alerting etc
2- Level I/II Helpdesk / Desktop Support an troubleshooting on-site: ex. Active Directory, Exchange, Workstations
3- Other Basic Networking skills: This would include installation of switches, light networking. He would want to see if someone has designed a network vs. inherited and maintained a network. Someone in this role will be more of a networking generalist

IT Generalist Resume Examples & Samples

Participation in team rotation to provide 24x7 incident management coverage for business critical IT service issues and outages
Perform priority incident impact assessments, assess active or potential business impacts, set appropriate priority and escalate when needed
Assist with assembling incident resolution teams, drive incidents to closure, take charge of resolution activities and coordinate / manage resolution teams in order to speed up service restoration
Provide timely, clear incident status communications to IT and business leadership, resolution team members and other stakeholders
Collect and record all required incident details for input into Problem Management’s root cause analysis process, management reporting metrics and follow-up major incident reviews
Participate in the ongoing Incident Management process improvements
Please note that the hired candidate may work out of our McLean, VA office or Carrollton, TX office
Bachelor’s degree in Computer Science or a related discipline or equivalent work experience
Experience in crafting clear and concise incident status updates suitable for an executive level IT and business leadership audience
Strong IT systems troubleshooting analysis abilities
3+ Experience providing direct support to IT business application and related infrastructure teams in a complex multi-platform operating environment
Experience negotiating effectively and facilitating conflict resolution
Experience building and maintaining relationships within the Technology and Business organizations
Experience using analytical and problem solving skills
Experience working in a fast paced team environment and managing priorities with minimal supervision
Minimum 3+ years Major Incident Management experience
5+ years experience with ITIL Service Management concepts
Hold current ITIL V3/2011 ITIL Foundation and Intermediate certifications
3+ years of experience with business application or infrastructure support on the following platforms
UNIX (Solaris, Linux, AIX)
Mainframe (IBM MVS)
Web Technologies (webMethods, WebLogic)
Working knowledge of network technology (IP, firewall, etc.)
Strong familiarity / experience with MS Office tools, Visio and SharePoint

IT Generalist Resume Examples & Samples

VDI (Virtual Desktop Infrastructure – VMware)
Application/Software Packaging
Serve as third level support resource for SCCM software deployments on VDI; troubleshoot technical incidents with enterprise environments
Responsible for smooth operations of systems and delivery to the enterprise
Communicate effectively with team and clients to identify needs and evaluate alternative technical tools, solutions and strategies
Responsible for documentation of processes and procedures
Bachelor’s degree in IT, Computer Science, Engineering, related field or equivalent work experience
2-5 years professional experience with managing SCCM packages, collections and deployments
Very strong engineering skills in Windows desktop infrastructures
Competent in Scripting/PowerShell/SQL
Experience with supporting and troubleshooting VDI desktops
Knowledge of technical project management, project implementation, infrastructure engineering
Experience with documentation of Engineering Solutions and Designs
VMWare certifications
Microsoft professional certifications
ITIL Foundation certification
Service Now change and incident management experience
Windows 10 Desktop engineering experience
Windows Server support experience
Customer Support experience

IT Generalist Resume Examples & Samples

Provide DBA support on all aspects of databases administration including backup/recovery, replication, deployment and real time production troubleshooting responsibilities on databases
Install, configure, monitor, upgrade and maintain database in production and non-production environments
Provide 24x7 on call DBA support for production environment on rotation and need basis
Provide Database deployment support for Test and Production environments
Diagnose and address database performance issues using performance monitors and various tuning techniques
Interact with Storage and Systems administrators on Linix/Unix/VM operating systems issues related to Databases
Able to write database maintenance and automation scripts
Troubleshoot database production problems and database connectivity issues
Ability to work well as a team
6 months to 2 years of experience in Database Administration
Good understanding of Database technology – DB2 UDB Distributed
Basic Database operational experience
Good understanding of Linux/VM platform
Experience implementing, supporting and auditing database security
Experience with Unix/Linux OS platform and Unix Shell/Perl scripting and automation
College Degree preferred or equivalent
Knowledge of Oracle databases platform under Unix/Linux platforms
Experience working in virtual environment using VMware
Database performance tuning skills

IT Generalist Resume Examples & Samples

Possessing strong network knowledge and skilled in network protocols such as TCP/IP and DNS, DHCP. Hands on with Server installs, rack/stack, storage configuration (NAS, SAN)
Works under limited direction independently determines and develops approach to solutions. Work is evaluated upon completion for quality and adequacy in satisfying objectives
Responsible for MPIO/DMP configuration for SAN disks using native OS or third party EMC Power path, VERITAS MPIO drivers on Linux and Solaris Servers. Identify, analyze, fix, and determine root cause, follow-up and coordinate changes to resolve complex problems involving hardware, software, networking and applications
Monitor and ensure adequate security for hosts and tightened file system access control
Responsible for regular backup and restore operations for AIX, Linux and Solaris Systems using Tivoli Storage Manager. Identify, control, maintain and verify OS baseline configurations and manage server resources and predict the need for additional capacity in advance
Write technical documentation, operational procedures, systems documentation and Incident and problem communications and reporting
2-4 years of related professional experience
SAN/NAS Concepts and working knowledge of those technologies
Experience in building and managing Disaster Recovery and it’s concepts
Professional certifications in Operating Systems namely AIX, Solaris and Linux is a plus
Experience in managing Virtual machines in VMWARE Virtual environment

IT Generalist Resume Examples & Samples

Responsible for initiating, developing, and maintaining a collaborative working relationship with ESO areas, IT teams, IT customers and business areas. Job duties are to expand reporting analytics and knowledge management effectiveness, adoption and integration into processes,
Responsible for reporting activities including producing reports, receiving report requests, creating recurring reporting needs, and managing the reporting inventory
Responsible for data analytics including compiling ticket data into trends, patterns, or categories for attaining analysis by the team or leadership
Responsible for implementing dashboards, metrics, leading and lagging indicators though working with teams to understand their needs and help drive analytics to help them manage their services
Responsible for defining the reporting and knowledge management strategic vision, contributing to the full service design strategic plan
Responsible for managing the knowledge base to including author, assess, or publish article drafts. Evaluate knowledge article feedback, ratings, flagged, most viewed, least viewed, outdated/expired. Perform daily, weekly, monthly and other required duties including retiring articles, addressing requests for information, responding to notifications, assembling and monitoring metrics, managing the KM mailbox, and monitoring usage,
Responsible for identifying KM key metrics and associated thresholds, and ensuring delivery compliance within the defined metrics and thresholds,
Involvement with capacity, performance and availability management. Ability to capture, measure and show service capacity and performance
College degree or significant, equivalent work experience
Two years of related professional experience
Clear understanding of IT service transition, IT application and service development, IT support and IT operations
Clear understanding of the Knowledge Management principles
ITIL background and/or certification(s)
Adept at queries, report writing and presenting findings
Excellent verbal skills including ability to convey services framework to leadership in understandable terms
ServiceNow experience including reporting, ticketing (incident, problem, change, release, etc.),
ServiceNow performance analytics experience developing dashboards, metrics, leading indicators, lagging indicators, thresholds and widgets
Ability to work with IT or business areas to enable KM to be utilized effectively across end-user and IT support team and call centers usage
Demonstrated understanding of multiple IT areas including capabilities provided

IT Generalist Resume Examples & Samples

Work with business SMEs and identified project stakeholders to develop detailed requirements (functional/non-functional/operational/data quality)
Document all requirements into DOORS. Conduct requirements walkthroughs with project team and project stakeholders
Lead and support change control on requirements
Develop Requirements traceability matrix (RTM)
Work with developers for detailed design document
Develop business rules spreadsheets (BRSs) to document data movement/data transformation rules
Perform data profiling, data analysis, setup mock data for development/unit testing
Work with developers, data modelers, testers and business area SMEs to support development, system testing, UAT
Support all phases of the project development lifecycle using SDLC and other project methodologies
Perform Unit testing, and document test results
Develop implementation/backout plans and support production implementation
Support post-production validation
Typically has 2 - 4 years related experience
College Degree or work equivalent experience
Ability to understand the business users’ reporting and analytical needs; communicate effectively with the business users and help author business requirements
Proficient working with data, especially analysis of potential data sources and development of source to target business rules mapping
Experience in Multi-Dimensional Modeling (Star Schema), MicroStrategy Reporting Tool, Analysis and Requirements Development for Multi-Dimensional Datamarts (Star Schema), SQL, Requirements Management Software such as DOORS, MS-Office and Visio
Ability to translate Business Requirements into Information/Data requirements
Ability to work with project management and technical development team; build and maintain technical/project documentation; participate in project estimation
Strong analytical skills, proficiency in root cause analysis, and ability to solve problems and craft business solutions
Strong interpersonal, verbal, written, and listening skill sets
General knowledge of secondary mortgage industry
Knowledge of Freddie Mac's role in the Mortgage Industry and the Loan Purchase Business Process
Complex data analysis using SQL

IT Generalist Resume Examples & Samples

Database administration
User access administration
Process improvement opportunities
Supporting collaboration tools
Systems monitoring
Projects co-ordination
Basis systems analysis and system troubleshooting
Data Visualization requests
Documentation(SOP's , training material , end-user guides)
Performing 1st and 2nd level tier support tasks that require special skills
Documentation of all issues via phone, email, and direct contact within the ticketing system and our knowledge base system
Troubleshoot enterprise applications with the use of a knowledge base and assign issues to the appropriate support group as needed. In addition, providing feedback on technical documentation for publication in knowledge base
Assist in the implementation and administration of enterprise applications including application, web, and database
Assist in the implementation and system administration of Oracle ERP, CRM, JIRA, Confluence and others
Responsible for ensuring uptime of critical enterprise systems through monitoring and timely remediation of critical issues
Ensuring proper functioning of the information processing system, performing necessary upgrades and maintenance, and ensuring that computing equipment, hardware, and software are updated and of adequate capacity to meet business needs
Contributing to other longer-term IT projects covering a wide array of topics, from procedures, networking, telecommunications, system architecture and virtualization – and everything in between
Collaborating with peer DBA's and IT technicians to get it all done
Supports information technology strategies, policies, and procedures by following organization goals; identifying problems; evaluating trends; anticipating requirements
Ensures adherence to all regulatory compliance processes and requirements, including but not limited to Sarbanes-Oxley, DFARS, and ITAR and like regulations
Willing to work a dynamic schedule through an on-call rotation process seven days a week