IT Generalist Job Description
IT Generalist Duties & Responsibilities
To write an effective IT generalist job description, begin by listing detailed duties, responsibilities and expectations. We have included IT generalist job description templates that you can modify and use.
Sample responsibilities for this position include:
IT Generalist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Generalist
List any licenses or certifications required by the position: ITIL, PHR, CISSP, V3, LDAP, TAM, AD, SPHR
Education for IT Generalist
Typically a job would require a certain level of education.
Employers hiring for the IT generalist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Computer Science, Information Technology, Engineering, Information Systems, Technical, Business, Management Information Systems, Technology, Management
Skills for IT Generalist
Desired skills for IT generalist include:
Desired experience for IT generalist includes:
IT Generalist Examples
IT Generalist Job Description
- Performs administrative duties to ensure accuracy of employee records and to create reports, analyze data, and make recommendations to associates on key issues and next steps for special projects, succession planning process, performance management tracking, turnover reporting
- Conduct exit interviews, turnover analysis and create action plans to address turnover issues with business partners
- Lead and participate in staffing and recruiting initiatives
- Coach through all aspects of performance management process from goal setting through appraisal and performance counseling process
- Coordinate salary analysis, advise management on incentive/variable pay plans, and participate in job design and evaluation
- Partner with HR Specialist functions (records, staffing, compensation, training ) in order to meet various objectives and facilitate resolution of employee issues
- Perform various documentation support activities such as writing and editing of technical documents such as development lifecycle documentation (functional, system, and software requirements
- Work with IT operation and development resources to respond and manage requests for new systems and application
- Serve as a subject matter expert on IT operations
- Serve as the primary point of contact for purchasing of IT assets
- Work in coordination with vendors to monitor, enhance and deliver IT services
- Collect and track IT Operations KPI’s
- Under general supervision, monitor hardware, software, and networks for capacity and performance
- Create and maintain documentation related to Information System to ensure compliance to corporate standards and security requirements
- Assist with maintaining Disaster Recovery Strategies in relation to IT Services and systems
- Assist with coordination system upgrades and patches consistent with Change Management Policy
IT Generalist Job Description
- Stay up to date on latest releases of application relevant business knowledge
- Participate in software/hardware testing
- Track and update documentation of Technology Assets
- Take ownership of IT operations processes and procedures
- Assist Information Security Officer with security Audits from clients and regulatory bodies
- Performs information systems administrative procedures and maintains documentation that covers two or more functional areas including data control, applications training, data coordination and scheduling, data security administration
- Outside the box thinking and offer areas of improvement beneficial to customer experience and business unit customer satisfaction
- Provide leadership and mentoring with supervisory responsibilities for local and remote EUC L2 onsite technicians supporting CTLS
- Troubleshoot desktop computer hardware, software, printers, faxes and phones
- Setup, configure, install, move, and/or deliver laptop/desktop computer systems and printers while ensuring proper functionality
- Providing EUC technical support to primary office site, remote offices and home office/remote workers
- Ensure that all systems are maintained at current patch levels for operating system, browsers, security and applications
- Research, evaluate, and recommend new hardware and software to support end user computing needs
- Assist domestic and international GBS employees working remotely with assist with their technical requirements
- Report and escalate unresolved high priority problems
- Develop and maintain proficiency in the use of company-wide standard software
IT Generalist Job Description
- Assist users in the operation of laptop/desktop computer hardware, software, and peripheral devices
- Assist users on the use of VPN and associated security devices troubleshoot end user issues related to these technologies
- Enable encryption on PC/Laptop and ensure compliance to corporate encryption standards
- Support end user audio/video technologies and collaboration tools
- Train users on how to use computer hardware and software
- Plan and build enhancements and upgrades for all SKR departmental computer systems
- Perform day-to-day administration of the computer systems that support the property management activities of SKR
- LAN administration to include installation, troubleshooting, updating and support of SKR-centric hardware such as workstations, servers, and all other supporting equipment
- Responsible for managing the knowledge base to including author, assess, or publish article drafts
- Involvement with capacity, performance and availability management
- Experienced working within a fast-paced, dynamic environment, and comfortable with change and ambiguity
- Proactively recognizes risks and utilizes appropriate resources to achieve results
- Confident facilitating and presenting to groups of various sizes, determines best delivery method
- A minimum of 4 years of experience supporting end users in computing environments
- A minimum of 2 years of experience in IT Operations or in a related area
- Passionate about learning new technologies and trends related to job responsibilities
IT Generalist Job Description
- Support information technology strategies, policies, and procedures by following organization goals
- Ensure uptime of critical enterprise systems through daily monitoring of databases for availability and performance metrics
- Safeguard proper functioning of the information processing system, perform necessary upgrades and maintenance, and ensure that computing equipment, hardware, and software are updated and of adequate capacity to meet business needs
- Perform routine database maintenance, evaluate and schedule system upgrades and enhancements, and install software, updates and upgrades as necessary
- Manage and monitor failover / standby environments for the production system
- Collaborate with peer IT technicians and DBA's and to determine impact of database changes on other systems and staff cost for making changes to database, accomplish all other team objectives
- Ensure adherence to all regulatory compliance processes and requirements, including but not limited to Sarbanes-Oxley, DFARS, and ITAR and like regulations
- Assess production readiness and control compliance of Releases, Changes and Deployments by reviewing and enforcing Service Management operational requirements
- Initiating, developing, and maintaining a collaborative working relationship with ESO areas, IT teams, IT customers and business areas
- Managing the knowledge base to including author, assess, or publish article drafts
- Ability to continue to improve skill sets, support expertise and maintain current technical knowledge
- Able to provide continuous monitoring of EUC environment, SLAs and customer satisfaction
- 2+ years of Strong support skills in middleware technologies (WebLogic, Web Methods, Apache, Tomcat, MQ, IIS, ) in UNIX and/or Windows environment
- Associate's degree in Information Systems or related field
- Industry-recognized entry level Certification in IT field
- 1 year experience as an IT Generalist
IT Generalist Job Description
- Disaster recovery systems
- Media production support
- Must be able to work 50 hours a week and have flexibility
- Troubleshoot software (Windows, Mac, iOS, Office, Google, Smart)
- Basic network troubleshooting (Repair drops, patch drops)
- Support and provide tool administration support on technologies in authentication, authorization and access control domain such as CA Control Minder (eTrust Access Control), RSA Authentication Manager, Tivoli Access Manager
- Install, configure and troubleshoot Endpoint antivirus/antimalware and other detective agents on Windows desktops, Windows and Unix servers
- Familiarity with Mac / *nix command-line
- An appetite to learn
- Has the ability to partner effectively with other persons within the BL organization to ensure effective and efficient operations and to resolve issues that may occur
- Remote troubleshooting
- Experience building and maintaining servers
- Experience with WAN/LAN Networks
- Experience with routers and switches
- Positive Demeanor and Team-Oriented
- Works with directors to make important IT decisions