Enrollment Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the enrollment job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

P Davis

Pauline

Davis

51760 Goldner Trail

Phoenix

+1 (555) 674 9844

51760 Goldner Trail

Phoenix

Phone

p +1 (555) 674 9844

Experience Experience

Houston, TX

Manager Enrollment

Houston, TX

Lindgren, Altenwerth and Johnson

Houston, TX

Manager Enrollment

Conduct daily direction of work processes and prioritization with assigned staff monitoring as necessary to ensure accurate & timely updates to membership records, such as: DPW Alerts and weekly enrollment/dis-enrollment reconciliation; daily 834 and Legacy reconciliation including error resolution, member updates, status updates; demographic changes; PCP transfers
Serve as the subject matter expert for related work processes and systems used to maintain enrollment and membership information for the assigned product
Provide on-going coaching and motivation of enrollment representatives to achieve objectives by providing tools and creating motivation to encourage individual and team development as well as revenue and profit growth. Meet and exceed enrollment goals as set by company objectives
Manage daily attendance, time off, ESS, performance appraisals, coaching, counseling
Manage daily functions for team of Enrollment Advisors through coaching opportunities, mentor identified leaders on the team and provide guidance for new hires
Collaborate with peers to identify and develop best practices to contribute to the growth of the business
Support the development of new strategies for success for enrollment department

Los Angeles, CA

Enrollment Advising Manager

Los Angeles, CA

Thompson Inc

Los Angeles, CA

Enrollment Advising Manager

Lead and manage an enrollment advising team
Provide outstanding customer service and advisement to customers through face-to-face, telephone, and electronic media in a mobile environment
Provide information to technical college applicants and enrolled students concerning admissions, records, academic advisement, as well as state and federal financial aid assistance
Assist with registration and graduation activities
Display a high level of effort and commitment to performing work; operate effectively within the organizational structure; demonstrate trustworthiness and responsible behavior
Assist with the design and execution of special events, projects and activities as requested
Utilize database software and statistical programs for tracking purposes and assessment of services provided

present

Chicago, IL

Director, Enrollment Management

Chicago, IL

Gaylord, Lockman and Osinski

present

Chicago, IL

Director, Enrollment Management

present

Oversee a team of 8 enrollment staff to develop and convert qualified leads and to increase student enrollment
Assist with strategic planning of enrollment cycles, events, and recruitment workshops/ programs
Ensure accurate forecasting of qualified students progressing through the enrollment, admissions, and registration stages
Develop a culture of responsibility to student success as well as the Institution’s growth goals
Work collaboratively with the Marketing department to execute the institutional strategic goals related to marketing and enrollment targets
Manage and create strategic initiatives for the International channel to develop and grow
Assess, monitor, and evaluate all enrollment staff’s performance through weekly meetings and reporting

Education Education

Bachelor’s Degree in Related Field

University of California, Santa Barbara

Bachelor’s Degree in Related Field

Skills Skills

Ability to work cooperatively within a team, quickly identifying and resolving conflict ina professional manner
Ability to take initiative and work independently, exercise good judgement with attention to details
Ability to initiate, build and maintain strong professional relationships and partnerships
Detail oriented, excellent organization skills
Ability to develop strong relationships with colleagues, faculty and students
Intermediate knowledge and proficiency utilizing MS Office and student information systems and web-based communication
Ability to maintain a strong work ethic in a performance-driven and results-oriented environment
Experience with admission for post-baccalaureate professional development programs; particularly professional health
Ability to research and consolidate information into executive reports
Information technology aptitude, a demonstrated ability to learn and leverage software systems

Create a Resume in Minutes

15 Enrollment resume templates

Read our complete resume writing guides

Open Enrollment Limited Term Specialist Resume Examples & Samples

Understand the importance of each customer interaction
Reconcile membership files
Proficiency in Microsoft Word and Excel, and experience using multiple computer applications simultaneously
Ability to show empathy
Previous Customer service experience

Enrollment Member Associates Resume Examples & Samples

Recent Call Center or Administrative experience
Microsoft Office/Suite proficient (Excel, Word, Access, etc.)
Working knowledge of Lotus Notes
Working knowledge of Managed Care/Health Insurance concepts and regulations
Business analysis knowledge
1+ year of previous Customer Service experience
Experience working in a Managed Care/Health Insurance call center

Senior Director, Enrollment Management Resume Examples & Samples

Oversee and manage the Enrollment Management function within Blackboard Student Services with responsibility for sales growth, expense management, vendor management, successful project delivery, client satisfaction, and product innovation
Serve as a senior-level expert with in-depth knowledge of the enrollment services offered and benefits to education market
Oversee team/functional budget along with resource allocation and vendor oversight
Manage a team of up to 5 individuals responsible for project implementation and execution
Develop and nurture a unique value proposition for Blackboard Enrollment Services for the Higher Education market
Establish and implement Customer Relations Management (CRM) strategies related to achieving the goals for each client in enrollment services with particular focus on SalesForce.com
Interface with technical vendors and groups such as Product Development on system requirements, processes, and specifications
Provide business analysis to identify risks and opportunities for enrollment clients related to leads, conversion rates, application yield rates, and stop-out reasons
Identify and track reporting metrics and KPIs to ensure effectiveness of service and disseminate best practices across clients
Conduct quarterly performance reviews for clients and act as a senior-level client point of contact at all times
Minimum of 8 years experience in Higher Education sector required. Prior experience as Enrollment or Admissions Director within the Higher Education highly preferred
3 to 5 years of management experience required
Call center or related experience required
Fluency and understanding of CRM capabilities, particularly with Hobsons Radius, SalesForce.com, and TargetX
Strong analytical skills with a proven record of strategic data-driven process improvements
Excellent customer service and client-facing skills
Ability to travel up to 40% of the time making trips to client locations, Blackboard offices and enrollment center locations in Kentucky, Texas, North Carolina and Phoenix
Ability to thrive in a fast-paced, results-oriented, collaborative, flexible environment

Benefit Enrollment Assistant Resume Examples & Samples

Maintain all enrollment files (filing enrollment forms, court orders, beneficiary designations etc.)
Mail enrollment forms and confirmations notices to eligible Associates
Review and distribute incoming Benefit/HR mail
Make recommendations to Department Manager for changes in mailing and filing processes/procedures
Distribute Group Benefit, Stock Purchase, FSA booklets, brochures, and enrollment forms/applications upon request
Mail annual billing coupons to participants
Review daily bank envelopes for any correspondence that needs attention
Research bad addresses and re-distribute mail after correct address is found
Procurement and administration of confidential Associate information
Must adhere to HIPAA policies and procedures
May be required to perform additional duties as assigned by management
High school diploma or general education degree (GED) is required
Proficient in computer skills
Must be able to work for a number of managers
Must be flexible to continual changes in work routines
Ability to work overtime hours as required
Working knowledge of Microsoft office (word, excel, powerpoint)

Enrollment Management Administrator Resume Examples & Samples

Communicate with prospective students via call campaigns, emails, and faxes regarding the Program
Effectively follow departmental lead management guidelines for all leads
Achieve lead volume managed around 225 leads per month, achieve targets of 3 starts per program, makes approximately 60 calls per day with 2 hours average daily talk time
Monitor application process to ensure effective communication in tandem with application deadlines
Implement an email cultivation strategy designed to re-engage leads that have fallen to inactive statuses
Exemplary verbal and written communication skills
Ability to work evenings until 9:00 PM

VP, Enrollment Management Resume Examples & Samples

Provide leadership for the Admissions function including strategic planning, production, hiring, staffing, performance management, recognition, and leadership
Directly manage the Recruitment Services Directors working on key high volume partnerships including but not limited to, Enterprise Partnerships and High Access Partnerships
Execute strategy and tactics for effective student recruitment in online programs to maximize enrollments and optimize efficiency while operating within our culture and service themes
Effectively partner with VP of Marketing and VP of Educational Services to ensure alignment of student outreach through matriculation
Develop and maintain productive communication with Pearson’s current and prospective Academic Partners
Create a culture of fun and performance
Support the consulting and business development functions by acting as a subject matter expert as needed
Build the value for shareholders, employees, Academic Partners and students
4-year degree from an accredited institution in Business, Management, Education or equivalent discipline OR appropriate combination of experience and education (Master’s degree desired)
Minimum 8 years’ experience managing and leading large, various inside sales teams performing in a high-relationship consultative sales process, with experience as department head
Significant experience with distance education, in-college admission, and third-party recruitment assistance with highly-regarded non-profit institutions
Demonstrated capability in cross-functional project management
Ability to diagnose and address opportunities to improve and drive positive change though the organization effectively handling conflict
Ability to lead growth across several sites located in multiple cities
Demonstrated ability to conceive and communicate a compelling vision for the department and company
Must possess a passion for driving performance against goals while creating a positive, fun and productive environment
Demonstrated ability to formulate strategy and lead the implementation of operational initiatives and meet them
Strong organizational, analytical and motivational skills
Collaborative communication style, builds relationships with other departments, removes barriers
Must understand the culture of high education and must provide high-quality, professional interactions on behalf of the company with current and potential academic partners

Benefit Enrollment Representatives Resume Examples & Samples

Play a key role in responding to inbound calls regarding Annual Open Enrollment Questions
Educate the member on components, differences and costs of PPO and Consumer Driven Medical Plans (CDHP)
Educate Members on Pharmacy Benefits, Dental, Vision, Supplemental Life and other Company provided Benefits and Wellness Plans
Refer member to appropriate supplier to assist with questions outside of the plan details
Assist member in using online tools to make an educated decision on what benefit plan best fits their personal needs
Enroll Member using Annual Enrollment on line tool
Handle incoming Annual Enrollment calls in a professional manner
Ability to navigate internal and external software applications
Maintains privacy/confidentiality of participants and employee information following HIPAA and company guidelines
Documents call information in software application
Work in a 24/7 Call Center Environment
Previous Enrollment or Insurance experience
Flexible and Dependable (ability to work weekends and evenings and overtime as needed)
Ability to continually display a positive attitude and follow directions
Bi-Lingual in Spanish is a plus
Experience with a high paced Call Center Environment

VP for Enrollment Management Resume Examples & Samples

Enrollment character
Affordability
Retention and success
Berklee Online integration
Enrollment initiatives and partnerships
The Boston Conservatory at Berklee

Enrollment Center Knowledge Base Administrator Resume Examples & Samples

Research, gather and organize data, and prepare and disseminate communication and interaction with appropriate Subject Matter Experts from various departments and schools to obtain and refine content for the Knowledge Base & product set-up
Develop appropriate style guidelines for Knowledge Base content and article creation & product set-up
Liaise between Knowledge Base and the Salesforce CRM team to identify and leverage existing tools within Salesforce, and integrate such tools to effectively display and share Knowledge Base content & product set-up
Apply an expert understanding of the Knowledge Base & product set-up structure to create, implement, and organize content so that information is located and is presented to the end user in a logical format
Coordinate and provide all technical troubleshooting and issue analysis, and escalate as needed with Salesforce CRM team members
Enhance, maintain, and update current Knowledge Base articles and links & product set-up details
Use coding methodology to enhance or initiate efficient Knowledge Base & product set-up, system execution, performance and optimum utilization
Facilitate cross-training on the Knowledge Base & product set-up tools for other departments and stakeholders, as appropriate
Bachelor’s degree OR
One (1) years of experience in a related role OR
Bachelor’s degree in Computer Science or Information Management a plus OR

Internship Direct Enrollment Resume Examples & Samples

Support for the promotion of Undergraduate, Postgraduate, Summer and Semester courses at international scale through different communication channels and support for inserting their application into CRM system
Support for the preparation and delivery of promotional material to the enrollment network
Support for the scheduling and organization of international promotional events in Campus and welcome of international potential students
Support for organization and monitoring of storage of promotional material, in order to have them available when necessary

Director, Enrollment Management Resume Examples & Samples

Oversee a team of 8 enrollment staff to develop and convert qualified leads and to increase student enrollment
Interview and hire new enrollment staff, as needed
Assist with strategic planning of enrollment cycles, events, and recruitment workshops/ programs
Ensure accurate forecasting of qualified students progressing through the enrollment, admissions, and registration stages
Develop a culture of responsibility to student success as well as the Institution’s growth goals
Work collaboratively with the Marketing department to execute the institutional strategic goals related to marketing and enrollment targets
Create a collaborative strategy that demonstrates consistency and addresses the strengths of the collective team revolving around accountability
Manage and create strategic initiatives for the International channel to develop and grow
Create sales tools that adhere to regulatory and Title IV, which assists in identifying the appropriate students for NewSchool of Architecture + Design’s programs
Assess, monitor, and evaluate all enrollment staff’s performance through weekly meetings and reporting
Create a team environment of transparency in both enrollment practices and daily accountability
Foster growth within the individual roles as well as within the department and organization to promote upward mobility
Provide timely and consistent reporting to the President as well as Executive Committee members, when necessary
Maintain consistent development and delivery of information session and lead generation activities for the prescribed region
Communicate effectively with a wide range of constituents about the performance and activities of the inside enrollment team
Deliver important and time-sensitive market information to the Recruitment, Research and Analytics and Product Management teams
Bachelor's degree; Master's degree strongly preferred
Must have at least 7 years of successful industry experience; At least 3 years of demonstrated achievement in a management capacity; experience in a higher education strongly preferred
Must have a collaborative, communicative, and empowering leadership style
Position requires very strong organizational and time management skills, as well as the ability to motivate and energize a results-oriented team
Prior experience with strategic planning, process improvement, and guiding teams to exceed a goal is strongly preferred
Prior training and/or coaching experience also desired
Must be an excellent communicator, organized, results-oriented, and able to work independently and toward aggressive goals
Minimal travel may be required

Enrollment Campaign Specialist Resume Examples & Samples

Successful candidate’s profiles include
Excellent understanding of marketing operations
Thrives in structured environment supporting multiple operational functions
Excellent critical thinking skills
Solid knowledge of managing budget and billing procedures
Excellent persistency and follow-up skills
Ability to manage multiple tasks and priorities
Enthusiastic, creative and professional
Proficient use of Microsoft tools (Word, Excel, Power Point)
Prior insurance background a plus
College Degree Required
3-5 years’ experience in operational capacity position
Knowledge of financial services or insurance a plus

Senior Enrollment Quality Resume Examples & Samples

Execute audits on enrollment forms submitted by customers
Analyze, identify trends, and provide reports as necessary
Create, maintain and track reports in relation to performance
Complete quality review of new and changed benefit plans and set-up for accuracy
Document work performed and audit results based on pre-determined standards and guidelines
Please change job responsibilities to the attached description
This position is required to support the Risk Based Integrated Audit (RBIA) team and will be responsible for auditing Part D projects. Specifically, the position will perform visual audits and claims testing, which determines OptumRx support of contractual performance guarantees
Additionally, this position supports development of data analytics and reporting for the entire Quality Management organization. The Quality team is required to perform audits and provide feedback to diminish errors and advance processes and performance. They also analyze, identify trends, and provide reports as necessary. Quality Audit analysts assist with internal audits of the Implementation Department to ensure accuracy of benefit standards are consistently adhered to by the Implementation staff. The Enrollment Quality Audit Representative will be responsible for high level audit reporting and analysis which requires a maximum level of expertise. This position, but not limited to, requires analyst to be a subject matter expert and able to facilitate trainings
Work does not usually require established procedures
Acts as a resource for others

Enrollment CSR Hngs Resume Examples & Samples

One year experience as an Enrollment Representative ll or a Fee Representative l or equivalent experience
Three to four years call center experience
Three to four years in a related field or production environment
Health care experience preferred

Enrollment Specialists Resume Examples & Samples

Requires an energetic, flexible, eager individual with Eligibility experience
Knowledge of managed care processes and insurance coverage
Requires outstanding communications skills and the ability to deal tactfully and empathetically with co-workers and customers
Perform reading, writing and speaking at an intermediate level, demonstrating good oral and written communication skills
Requires the ability to understand complex situations to effectively handle escalated customer needs
Requires analytical skills and the ability to read and interpret data
Ability to establish and maintain effective working relationships with physician office staff and peers
Knowledge of and the ability to read, comprehend and verbalize processes and procedures of the organization and of insurance coverage
Ability to recognize and recommend process improvements
Requires problem-solving abilities
Must be able to multi-task and pay close attention to detail
Requires a well-organized individual with an excellent capacity for effective time management
Demonstrated ability to operate computer programs – Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Ability to complete other duties as requested by Manager
Bi-lingual in Spanish and English is a plus

Enrollment Processors Resume Examples & Samples

We have opportunities for work-at-home, local and travel assignments
During travel, a weekly per-diem is provided but not while on rotations home
Local positions would be considered within 50 miles of where you live

Senior Enrollment Quality Resume Examples & Samples

Work includes established procedures but does not always include established procedures
Works independently once training has been completed
Mentors others in areas of related experience
Acts as a resource for others where knowledge and experience is strong
Coordinates others’ activities when appropriate for team work efforts
Applies knowledge/skills to complex activities
Demonstrates a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
Often acts as a technical resource to others in own function where knowledge and experience is strong
Anticipates customer needs and proactively identifies solutions
Applies learned experiences to solves complex problems on own; proactively identifies new solutions to problems
Plans, prioritizes, organizes and completes work to meet established objectives
4+ years of Customer Service experience analyzing and solving customer problems
Experience working in the Healthcare Industry
Experience using Microsoft Excel for data entry
Proficiency with computers and Windows PC applications (this includes the ability to learn new and complex systems)
Undergraduate Degree or Higher
Previous RxClaim experience
Previous QA experience

Enrollment Team Lead Resume Examples & Samples

Assist the team in obtaining and maximizing accuracy and productivity
Direct associates using established guidelines, procedures, and policies
Act as a resource for questions and/or issues
Research and resolve the more complex issues
Mentor and train associates
Perform special projects and other duties as assigned

Heath Plan Enrollment Rep Resume Examples & Samples

Strong written and verbal communication skills to effectively interact with patients, hospital staff personnel and individual healthcare consumers
Ability to develop strong relationships with key stakeholders, including but not limited to patients, hospital administration/staff and the general public
Provide outstanding customer service to all patients, hospital staff, co-workers and all other healthcare consumers
Knowledge of government programs eligibility and hospital registration processes
Knowledge of rules and regulations pertaining to Federal, State and County programs
Knowledge of and adherence to all privacy and security rules in accordance with 45 C.F.R. §155.260 regarding patient or healthcare consumer information
Strong PC skills, including Microsoft Office experience
Must be motivated, a self-starter, reliable and team player
Ability to prioritize and manage multiple tasks with efficiency
Must embrace company vision, mission & values and demonstrate understanding of Conifer culture
Bilingual (Spanish) a plus
Some college with or equivalent of at least 2 years of professional experience in patient advocacy, social work, government program eligibility, healthcare customer service or related discipline preferred
Working knowledge of healthcare plan products (E.G. Aetna, BC/BS, Coventry, Anthem, etc)
Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
Ability to lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision
Ability to travel within assigned market, as required
Position will be located in a hospital, hospital business office or medical office environment, in direct contact with patients and hospital staff

Assistant Director, Enrollment Management Resume Examples & Samples

Assists in the formulation and execution of the recruitment plan; and works closely with the Program Directors and 2U, our online vendor, to coordinate admissions planning and processes
Manages and analyzes admissions/enrollment data to ensure accuracy of the data and consistency of reporting data analysis to 2U, NHS and University stakeholders
Supports yield efforts, including online webinars, online chats, and other targeted messaging campaigns
Interfaces closely with faculty to ensure full understanding of the admissions review to ensure the yield of the most qualified applicant
Communicates effectively with external and internal stakeholders, including prospective students, NHS faculty and staff, and 2U personnel
Works directly with vendor Admissions leadership in developing materials and oversight of external vendor Admissions team training, ongoing messaging accuracy, and troubleshooting of any prospect inquiries or data challenges
Performs online graduate nursing admissions oversight - recruitment, application, admissions, and yield process for online programs
Manages and trains the Vendor Admissions team to ensure that the Georgetown NHS admissions policies, processes, standards are optimized, and conducts consistent accuracy and quality control review of Admissions Counselor messaging
Communicates with faculty admissions reviewers and Program Directors regularly, engaging in conversation around admissions decisions, evaluating the admissions process three times per year, upgrading parts of the process that can be improved, and follows up with faculty regularly
Gathers rubric data promptly, analyze it for trends, margins, averages, and scrutinizes specific faculty disparities in review of applications; and consistently revisits upgrades to the review process
Analyzes admissions data throughout the admissions process and at each term completion ensuring that all data is accurate; reviews admissions data for those who not retained in the program in order to evaluate the optimal MS in Nursing student; and maintains knowledge of data systems such as Banner and Cognos in order to work through necessary improvements or troubleshooting
Serves as expert on all MS in Nursing specialties NHS offers, with the knowledge of what makes a successful student at Georgetown University, and ability to articulate what a “good fit” looks like for NHS programs

Ab-enrollment Partner Dev-senior Cons Resume Examples & Samples

Senior individual contributor who assists leadership with establishment of process, procedures, service policy and deployment of resources based on complexity and competency of staff members
Support training and mentoring program for department, peers and cross functional teams
Identify and suggest process and technology opportunities which will improve the business model, service offering to customers and drive internal efficiencies
Communicate product specifications to platform vendor supporting the Employer and assume responsibility for issue resolution throughout the life cycle of the client
Manage key enrollment technology distribution partner relationships
Develop and implement plans that proactively enhance these partnerships, facilitate discussions around strategic alignment and remove barriers that do not support sales growth
Facilitate strategy sessions designed to identify, develop and deploy capabilities that drive sales growth, persistency and operational effectiveness while moving the relationship from a partnership to an alliance
Assess gaps in current partnership performance and determine systematic solutions to drive growth and achieve operational effectiveness
Based on field distribution feedback and partner assessment, develop and implement scalable programs to help drive sales growth through technology channels
Leveraging internal partners, develop and execute on training opportunities with technology partners focused on delivering the Allstate Benefits strategy, new products and services to enhance relationships at the national and local level
Facilitate and advocate issue resolution with technology partners by establishing partnership with key leaders and assisting with the navigation of home office functional areas
Establish processes to monitor partner performance in key sales, persistency and operating expense metrics and develop actions to ensure results are on track
Support implementation of an effective, consistent, and repeatable partner development program
Demonstrated ability to lead, motivate and hold peers accountable for delivering results
Exceptional interpersonal, verbal and written communication skills required to communicate, negotiate and influence customers and internal business partners
5 to 7 years’ experience in case set up for enrollment of employee benefits
Project management skills – 5 to 7 years’ experience managing multiple projects
Knowledge and understanding of the voluntary benefit enrollment process
Advance Knowledge of Microsoft SQL and Excel in order to manage data in the enrollment process
Bachelors preferred in the Computer Science or business related fields
Creative problem solving and critical thinking skills with ability to think outside of the box to generate appropriate technical solutions to clients and distribution partners

Director, Enrollment Resume Examples & Samples

Oversee the Eligibility and Enrollment department staff
Establish working relationships with external sources with Health & Human Services Commission (HHSC), state enrollment broker and other local state offices
Collaborate with internal operations teams to identify efficient solutions to meet business needs related to enrollment and facilitate continued process improvement
Establish and maintain liaison relationships with corporate IT to support and facilitate the common goals and objectives related to enrollment and eligibility services
Design and test new codes sets and processes for new product implementation to include business rule integration and state contract compliance
Manage and establish file interchanges with external vendors and affiliates including the mailhouse
Direct resolution to state complaint trends related to enrollment and eligibility
Represent the health plan in state MIS meetings
Develop and implement a reconciliation process of enrollment and financial records
Direct the eligibility load process while coordinating with corporate IS department to resolve issues that arise during the process
Coordinate monthly reconciliation process of remittance files by resolving discrepancies in the report
Bachelor's’ degree in related field or equivalent experience
7+ years of managed care or government programs preferred
Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff

Medicaid Enrollment Resume Examples & Samples

Interact and meet with eligible individuals at their homes and / or various sites throughout the community / service area to enroll them into UnitedHealthcare government programs (NY State Medicaid and Child Health Plus)
Maintain high level of collaboration between UnitedHealth Group and community-based partners and other state and government agencies in the New York five borough area
Perform community marketing and outreach to promote UnitedHealthcare government programs
Offer ongoing member education and member servicing
Maintain accurate records for reporting purposes
Meet monthly targets for applications received
1+ years experience in a direct sales, social service, community or customer service position
Travel locally up to 100% of time within assigned sales territory
Familiar with enrollment and eligibility in New York's public health insurance programs
Proficient in MS Office (Outlook, Word, Excel, Power Point)
Live within a commutable distance of one of the locations listed for this specific career opportunity
Experience with enrollment in Medicaid / Child Health Plus products
Certified Application Counselor certification
Have established professional relationships with non-profits, community sources, religious / faith based organizations in designated sales territory
Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and / or underserved communities

Mgr Enrollment Resume Examples & Samples

Interacts with TMA, MTF commanders and Optimization Management to establish Enrollment Goals assures operational adherence to MOU requirements and achievement of Enrollment Plan Goals
Interfaces with TMA and coordinates specific program requirements. Coordinates with Subcontractor (PGBA) to ensure adequacy of enrollment-system and enrollment support approves enrollment system changes and enhancements
Ensures operations meet policy and procedure performance metrics, quality assurance program standards, and the requirements of laws and regulations and (TNEX) contractual requirements
Manages departmental workflow procedures and service levels. Conducts ongoing analyses/assessments of operational performance for continuous process improvements, improved efficiency, and improved customer satisfaction
Monitors operational policies and procedures including setting goals, standards and benchmarks to evaluate staff performance, and employee and customer satisfaction
Manages operational resources and correlates to production activity and budget-to-actual results
Develops and mentors staff - fosters an environment where customer needs (Beneficiary, MTF Commanders, etc.) are the primary focus of the entire staff
Five years supervising/managing back-office operations in a high volume transaction production environment with 50 or more employees, including supervisory/management experience in healthcare industry in membership and/or customer service
One to two years experience with government healthcare delivery program (TRICARE, Medicaid, Medicare, etc.)
Government contractor experience
Military Health System experience
Experience with ISO 9000 certification or similar Quality Assurance/ Quality Improvement Programs

B-enrollment Management Administrator Resume Examples & Samples

Advise prospective students using a consultative process
Guide them through the admissions process with the goal of determining if the program is a fit for their educational needs
Achieve daily efficiency metrics pertaining to Speed to Lead, Call Volume, Talk Time, 1st Time Contacts, and New Applications as established by the Director of Recruitment Services and/or the AD of Recruitment Services
Actively participate in weekly meeting rhythms being prepared to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance
Conduct a self-audit to ensure efficiency and consistency of data base
Review previous term’s conversion metrics to forecast future enrollment metrics
Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs. This may include working more than 40 hours a week
One to 3 years sales experience (in an outbound calling environment preferred)
General knowledge of higher education and/or college admissions and recruitment preferred

Internship Domestic Enrollment Resume Examples & Samples

Support for the promotion of Short courses and Undergraduate courses at national scale through different communication channels
Support for the guidance and orientation phase for the Italian students on the Undergraduate courses
Support for the organization of the interviews of the potential students from Italy in order to evaluate their motivation, their academic background and their technical and linguistic knowledge
Support for the bureaucratic and administrative phase of the potential students for the processes of admission and enrollment

Senior Manager Enrollment Quality Resume Examples & Samples

This position reports to the Director/Functional Lead - Benefits Quality
Serve in a face out role to represent Benefits Quality / BPQM to Sr. Leaders, clients, audit firms and internal business partners. This includes regularly interacting with & presenting to Sales Executives, Client Managers, and Sr. Directors & Vice Presidents of various operations teams
Create strategy for both BPQM & business operation teams to proactively identify opportunities and gaps impacting the operation
Lead the flawless execution of strategy to improve NPS, reduce claim / administrative rework by initiating improvements to address gaps. Effectively communicate team direction/vision & provide guidance to staff & business partners
Direct Case Installation QA Team(s) and provide mentoring and support to front-line leaders. Has responsibility for various cross-functional QA teams
Lead efforts to transform the business and quality operations. Consistently ensure that all teams meet or exceed Management By Objectives and goals. Manage and be accountable for the daily activities of business support, technical, and/or production teams
Responsible for end to end business process activities - creating, controlling and improving business processes using data and analytics
Develop solutions based on client needs, business requirements and/or internal operational process gaps. There is responsibility for working independently on complex issues / projects, including those that require complex integrations or new processes
Create and implement solutions to mitigate risks and support improved quality and efficiency
Act as a liaison with internal / external business partners. Prioritize and negotiate deliverables for team
Lead, initiate and support various BPQM and Operational Excellence projects to improve quality and / or efficiency
Direct the design, implementation, facilitation, training & evaluation of QA or Total Quality Management incentive programs and may oversee quality improvement initiatives and teams
Proactively identify opportunities and gaps impacting the operation & initiate improvements to address
Manage performance of 3+ Supervisors (supervisors lead 15+ FTE’s)
5+ years of experience managing staff / teams of 20+ FTE’s & meeting performance goal
2+ years of experience in health care / insurance industry
5+ years strategy development experience
3+ years of experience working with Global Business partners desired
2+years of experience in process improvement, workflow, benchmarking and / or evaluation of business processes
Intermediate level of proficiency with Excel, Word, Access and PowerPoint
3+ years of experience interacting with & reporting out to Sr. Leadership

Director, Enrollment Solutions Resume Examples & Samples

Designs customized enrollment solutions that require analysis of multiple variables including protocol challenges, the specific patient profile required, both the sponsor and business needs, and any financial constraints. Evaluates intangible variables and designs a complete solution that will best meet all variables’ constraints
Directs clinical experts, patient research experts and statisticians on intangible variables that need to be considered in developing customized enrollment solutions
Guides Acurian business development team on best solution that will meet customer’s needs
Leads bid defense presentations ensuring the bid defense content and presenters adequately address sponsor’s specific concerns
Presents enrollment solutions to customer and provides support to necessary business development meetings for select opportunities
Serves as the subject matter expert on enrollment solution, patient identification process and operations
Directs the customization and development of proposal content for select opportunities. Drives multiple groups internally to provide appropriate, custom content as necessary
Collaborates with Market Intelligence to prospectively identify appropriate studies for Business Development to pursue
Bachelor’s Degree in the Health/Sciences field
12+ years’ experience in the clinical research space in a position that required exposure to sites through either the PI’s or study coordinators
Expertise in reading and identifying enrollment challenges in clinical protocols
An analytical mind with attention to details and the desire to work within clinical trials
Demonstrated ability to explain complex concepts to customers
Ability to liaise effectively across departments, with senior management, clinical project teams, clients and experts

Director of Enrollment Resume Examples & Samples

Support the division and Specialists in facilitating the enrollment of the Practitioners with the various third party billing entities that require provider numbers
Interpret complex payor rules and regulations and resolve payor issues
Maintain Emtrac Database and knowledge of RTI Edison database
Communicate with internal departments at EmCare, RTI and MedTrust to resolve managed care issues, electronic filing, ownership and practice administrator issues
Act as a liaison with billing companies to oversee provider enrollment
Preparation and audit of monthly Hold Report
Interpret guidelines established by JCAHO, HCQA, and HFCA
Reinforcement of EmCare’s credentialing standards
Develop and maintain credentialing training program and manual
Identify and monitor potential credentialing coordinators and follow up for further development
Interpret client’s credentialing expectations and incorporate into EmCare credentialing process
Responsible for developing and implementing educational programs that will promote development of credentialing personnel
Work with Operations to assist in the overall credentialing process and be a resource for all individuals to promote growth within the company
Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results
Ten years of related experience and/or knowledge of healthcare credentialing
Five years of management experience
Must possess excellent oral and written communication skills
Strong analytical abilities
Exercise performance and independent judgment in performance of duties
Proven leadership skills and extensive knowledge of organizational structure, flow of work and inter-relationships between departments
2 weeks paid vacation

Vice Chancellor for Enrollment Management Resume Examples & Samples

Ability to align institutional strategic plan with broad enrollment targets and desired mix of students
Serve as an active member of the senior administrative team at the University of Michigan–Flint campus providing counsel to the Chancellor on all aspects of enrollment management
Master’s degree required, doctoral degree preferred. Minimum of ten years professional experience in higher education (preferably in academic and enrollment management)

Enrollment Assistant Resume Examples & Samples

Support seamless and flawless processing of applications for all undergraduate, graduate and select non-credit and summer programs at Northwestern SPS
Responsible for the ongoing monitoring and tracking of incoming and received application materials
Ensure that all applicants adhere to appropriate University policies for application and admission
Maintain and be the expert in technology associated with the application and admission process (including Radius, Apply Yourself and CAESAR) and provide recruiters with the appropriate information to support applicants and newly admitted students
Responsible for reporting ongoing metrics and providing data in a clear and concise way for analysis by the Operations Manager and Director of Enrollment Management
Support Enrollment Operations team with any special projects or tasks when required
Please note: Occasional weekend and/or evening events may require attendance
Minimum 1 year work experience in a university admission, recruiting, human resources, registrar and/or marketing office
Detail oriented, excellent organization skills
Information technology aptitude, a demonstrated ability to learn and leverage software systems
Exceptional verbal and written communications skills
Previous experience working in continuing education, for-profit education, admissions, or distance education
Ability to develop strong relationships with colleagues, faculty and students
Ability to work occasional evenings and weekends, participation may be expected at evening and weekend information sessions and other events
Willingness to align with the mission of SPS as a partner of adult learners who seek a superior educational experience at Northwestern University
Demonstrated ability to work with a wide range of people and commitment to diversity
Excellent analytical, decision-making and problem solving skills
Strong verbal and written communication skills for large group presentations, one-on-one phone interaction, in-person and electronic communication
Strong organization and time management skills; ability to multi-task, coordinate tasks and responsibilities with colleagues effective, recognize, set and respond to priorities appropriately and independently
Ability to research and consolidate information into executive reports
Ability to initiate, build and maintain strong professional relationships and partnerships
Ability to take initiative and work independently, exercise good judgement with attention to details
Ability to document and organize workflows and business processes
Ability to collaborate effectively and collegially with others
Ability to work cooperatively within a team, quickly identifying and resolving conflict ina professional manner
Ability to succeed in a fast-paced environment, meet deadlines and demonstrate eagerness to learn new things while maintaining a positive and flexible demeanor
Ability to maintain a strong work ethic in a performance-driven and results-oriented environment
Open to coaching and constructive feedback toward enhancing job and team performance
Intermediate knowledge and proficiency utilizing MS Office and student information systems and web-based communication
Three (3) or more years combined worked experience in university admissions and marketing
Knowledge of enrollment planning strategies, recruitment/admission policies and procedures, budget processes
Experience leading and managing a selective application review process
Experience working with university financial aid staff to identify financial aid options for prospective students
Experience with admission for post-baccalaureate professional development programs; particularly professional health
Experience with part-time professional master’s programs; particularly programs offered online or in a blended online and on-ground setting
Demonstrated credibility in terms of possessing theoretical insight, practical knowledge and demonstrated skills grounded by and emerging through trustworthy communications and actions
Demonstrated commitment in terms of maintain focus, and persisting toward an articulated vision with tenacity and authenticity that is aligned with the SPS mission and values
Demonstrated collegiality in terms of demonstrating respect for other’s abilities and commitment toward the achievement of a common purpose and public good
Demonstrated understanding of enrollment management practices toward successful recruitment, admission and enrollment of adult students
Familiarity with growth industries, including, but not limited to: STEM, management and business, analytics and tech

Senior Enrollment Quality Resume Examples & Samples

Execute audits on COB forms submitted from leads
Analyze, identify trends, and provide Audit feedback as necessary
Create, maintain and track audits in Quality Insight audit tool
Complete quality review of new and changed SOP instructions for accuracy
Work does usually require established procedures to be followed
Works independently to reach metric goals
1+ years of experience in processing C&S Enrollment or COB Work
Ability to create and edit spreadsheets in Microsoft Excel
Start time between 6:00 am and 9:00 am Monday through Friday 40 hours a week
Undergraduate Degree or higher
1+ years of prior Quality Auditing experience
Quality Insight experience
C&S COB, Enrollment, or DSNP Processing experience
Experience in Coaching and SME support
Knowledge of FACETS and/or Cosmos
Ability to create and edit slides in Microsoft PowerPoint
Exceeds rating reached on last annual review

Manager Enrollment Resume Examples & Samples

Support the Director Enrollment with proposing policy and procedural changes to improve student retention and degree attainment. Manage the day to day processes and point of contact for Admissions, Registrar, RPI, etc. on a regular basis. Point of contact in absence of Director Enrollment availability
Manage daily functions for team of Enrollment Advisors through coaching opportunities, mentor identified leaders on the team and provide guidance for new hires
Provide on-going coaching and motivation of enrollment representatives to achieve objectives by providing tools and creating motivation to encourage individual and team development as well as revenue and profit growth. Meet and exceed enrollment goals as set by company objectives
Collaborate with peers to identify and develop best practices to contribute to the growth of the business
Responsible for submitting annual reviews for approval with subsequent delivery of reviews to Enrollment Advisors
Participate with interviewing and selection of new enrollment staff
Minimum four years of relevant experience, or combination of education and relevant experience in higher education administration or related environment
Demonstrate ability to motive others
Demonstrated successful organizational and communication skills (verbal, written and interpersonal)
Working knowledge of Microsoft Office (Word, Excel, Power Point)
Demonstrate ability to coach and develop to consultative skills
Must maintain confidential student data in line with the Laureate Code of Conduct and Business Ethics policies
Must comply with Laureate code of business conduct and ethics policy in all professional activities

Senior Enrollment Quality Resume Examples & Samples

Familiarity with Patient Assistance Foundations and charitable grants and how they pay for prescriptions
Demonstrated ability in process improvement
Ability to work in an independent setting that could be ambiguous at times
4+ years of customer service experience analyzing and solving customer problems
2+ years of healthcare enrollment experience
Experience working in the healthcare industry
Intermediate Microsoft Excel skills (pivot tables, v-lookups, graphs for presentation)
Proficiency with computer and Windows PC applications
Quality auditing experience

Enrollment Lead Resume Examples & Samples

Oversight of staff in resolution of errors identified during the eligibility loads, ID card generation, PCP Auto Assignments and Eligibility export processes. QA of daily submission files to CMS. 60%
Review Special Requests and work with Enrollment Manager and internal and external customers to approve such requests timely and in a satisfactory manner. (Reed & Assoc. audits, PDE). Prepare narrative and submit unresolved eligibility discrepancies and retro changes to CMS RO for review and approval. 60%
Take a lead role is System Testing, implementation and training. Become a Subject Matter Expert for Enrollment team
Assist Enrollment Manager with new staff training in area of procedures, workflow and systems. Develops job aids and policies/procedures
Assume responsibility for related duties as required or assigned
Auditing and Monitoring experience preferred
CMS reporting knowledge preferred

Director of Enrollment Optimization Resume Examples & Samples

Manage the implementation of the Enrollment strategy including Employer categories, recommended tactics, modifications and expected impact
Partner with Underwriting and Distribution to oversee the Enrollment investment process
Lead a team of 6 Managers (Enrollment Managers, 1st Sale Manager and Benefit Counselor Program Manager) that are responsible for optimizing our Enrollment efforts
Define and manage escalation and exception processes
Partner with Marketing, Digital Sites/Tools, and 3rd Party Enrollment Platform teams to ensure we have a broad and fresh suite of supporting omni-channel materials to boost enrollment performance
Design and execute on Enrollment education/communication plan, etc
Ability to manage a budget and calculate the impact of test and learn efforts
Bachelor’s degree in Business, Marketing, a related field or relevant work experience required
7+ years in CX, Marketing and/or other Customer facing roles required
Experience in Group Insurance, Insurance, Financial Services, Health Care or other highly regulated industry desired
Experience in B2B and B2C environments required
Experience in Direct Marketing a plus
Experience with Test & Learn strategy, execution and reporting required
Experience leading a team that delivers impactful results
Strong interpersonal skills with a collaborative mindset and ability to work across functional teams and with all levels of the organization

Enrollment Agent Resume Examples & Samples

Provide superior customer service to internal and external customers
Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
Obtain successful customer fingerprint images and capture biometric information to meet or exceed program standards
Identify win-win opportunities to provide more products and services to customers
Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
Perform at or above Enrollment Agent performance benchmarks. Adhere to all company and departmental employment policies regarding security and confidentiality
Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
Performs Enrollment Center Sustainment responsibilities on a daily basis
Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and requisitioning supplies
Represents the company and the program(s) that are supported in a professional and customer oriented manner
Support Customer Service Registration and Reservation activities, as necessary
Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry
Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action

Provider Enrollment Assoc Resume Examples & Samples

Critical thinking and compliance to workflows policies and procedures a must
Good aptitude with learning different systems and navigating between different systems
Request and complete all necessary and appropriate forms for submission to the proper healthplan entities
Review all applications completed by the Assistant
Prepare check requests for required application fees
Maintain and update database with both enrollment status and necessary data elements
Communicate with all necessary internal departments
Prepare updates upon completion of enrollment and forward with pin and/or group numbers to the Supervisor to review
Monitor and update expired licenses, as requested
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Spec, Provider Enrollment Resume Examples & Samples

Validates up-to-date plan enrollment forms, completes applications, submits them to plans and follows up until enrollment is complete. Verifies accuracy and coordinates entry of new and revised provider information into IntelliCred and Master Database
Contacts health plans to determine enrollment requirements periodically and verify health plan requirements based on the specialty and confirm the most up to date enrollment application forms are readily available in Provider Enrollment Tracking Software (IntelliCred)
Knowledgeable with Group Entity health plan enrollments, state regulations and appeal processes. Prepares/reviews group applications based on information provided during acquisitions, Tax ID mergers, and Organic Growth Initiatives (OGI)
Communicates with Business Development, Business Integration and Credentialing to acquire prospective new provider group’s required documents and/or signatures as needed
Knowledgeable in reporting system functionality, mapping forms utilizing Provider Enrollment tracking software and IC system Q/A delegate
Maintain provider’s profile in PE Tracking system (IC) with up to date with information on active or pending providers by completing all data fields in the Demographics, Appointments and Applications screen for the provider and group practice
Maintain provider’s profile in CAQH with up to date with information on active or pending providers by completing all data fields pertaining to demographics, service locations, group entity information, required documents and expirables
Monitors all assigned delegated agreement health plan enrollments reports utilized to provide oversight to ensure enrollments currently assigned are being processed timely. i.e.: To Do List in IC, IntelliReports, IC Weekly aging, and IC End of Month
Validates status of on boarding provider’s enrollments to ensure Target Start Date is met. Escalates to PE management when necessary in order to meet desired Target Start Date
Performs other job-related duties within the job scope as requested by Provider Enrollment Management
Associate's degree (A. A.) or equivalent from two-year college or technical school; or three or more years related experience and/or training; or equivalent combination of education and experience
Ability to read, analyze, and interpret common and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conforms to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors
Understanding of medical terminology and protocols

Director, Provider Enrollment Resume Examples & Samples

Consistently exhibits behavior and communication skills that demonstrate DaVita Medical Group’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Reports to the Director of Clinician Recruitment and Credentialing and participates in frequent meetings to provide updates and reports to key stakeholders
Assures that DMGs credentialing program is compliant with health plan, state and federal regulations including Medicare, Medicaid and NCQA and other accrediting bodies
Manages quality control of content and completeness of clinician data within the credentialing/provider enrollment arena
Oversees element verifications for credentialing files including license, DEA, board certification, training, malpractice insurance, FSMB and NPDB queries. Manages contracts with these entities to perform primary source verifications
Oversees Hospital Privileging process for employed clinicians
Participates and supports the various external accreditation programs (IMQ, AAAHC) with standards that apply to Credentialing
Performs regular communication with health plans including quarterly credentialing status reports, frequent calls, weekly communication to stakeholders etc
Works with various departments in the oversight of Medicare and other health plan applications for clinicians
Works with multiple departments to ensure that incoming and outgoing information is accurate and appropriate
Oversees and updates the credentialing process manual
Coordinates and oversees Credentialing Committees/meetings including managing agendas, attendees and minutes
Acts as administrator for SyMed (credentialing software system) which includes assigning user names and passwords, setting up access security, working with IT for upgrades to system and managing contract with vendor
Writes reports in SyMed for use on an ad hoc and regular basis
Trains staff on use of SyMed and assists staff with technical training and resolution of issues
Creates and manages department budget
Trains, supervises and evaluates performance of credentialing staff
Uses, protects, and discloses DMG patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Performs additional duties as assigned
Ability to read, write, speak and understand the English language fluently
Knowledge of provider enrollment, health plans, credentialing and medical terminology
Knowledge of MCR and MCD
Leadership experience a must
Knowledge of data entry, word processing, database management and other menu-driven computer applications
Ability to interact with physicians and employees at all levels of the organization
Ability to adapt to organizational changes and work within an environment of constant evolution and change
LEAN experience a plus
Excellent organizational and multi-talking skills

Enrollment Management Specialist Resume Examples & Samples

Running analytics on prospective students and applicants; taking those analytics and adjusting communication, recruitment, and marketing methods accordingly
Tracking applicants from prospects through the application & enrollment process
Identifying the communication needs of prospective students and applicants and implementing a new CRM system in such a way to address those needs

Senior Enrollment Quality Resume Examples & Samples

Experience using MS Excel to develop a spreadsheet, enter information, and save spreadsheets
Proficiency with computer and Windows PC applications which includes the ability to learn new and complex systems
Flexible and amenable to changing processes and requests
Supportive of team through cross training, procedure documentation, and process beta testing

Senior Enrollment Resume Examples & Samples

Loading new member or group data into the enrollment database & update the database with changes
Responding to member eligibility or group questions & verify enrollment status
Working with various types of member correspondence
Reconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes
Inventory control of member and group transactions
Working with underwriters and brokers and do the full enrollment process from inquiries to quotes
May act as a resource for others
May coordinate others activities
Working closely with teammates to ensure timely and accurate member notification of terminating providers, and timely member moves to a new PCP
Reconciling membership and researching and/or resolving issues with our delegated population
Assisting with PCP-Member linkage initiatives
Correct PCP Information
Correct Group information
Analyze membership to determine root causes
Research and resolve PCP issues
Pull reports, create reconciliations
Research and resolve PCP related claims issues
Collaborate with other teams to help resolve provider issues
Coordinate member/PCP and Group changes
Review Network Disruption Requests to determine delegation impact
Work shift Monday - Friday 8:00 am - 4:30 pm
2+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
GPS, NDB, and/or COSMOS experience
Microsoft Excel experience including pivot tables, v-lookup, sum, trim, and average functions
Microsoft Outlook experience including the ability to send and receive emails, set "out of office", schedule meetings, and update calendar
Excellent Communication Skills

Supv, Enrollment Resume Examples & Samples

Supervises enrollment and billing specialists, assuring performance standards are met and staffing is adequate to meet overall company needs
Manages the monthly enrollment process within operating standards
Works with staff to resolve exceptions and takes appropriate action to ensure members are properly enrolled
Manages billing processes and premium reconciliation to enrollment within the standards established for the group
Reconciling the eligibility file in system to the State's roster and resolving all discrepancies by submitting the discrepancies to State Agency
Liaison between all other departments within the organization related to enrollment

Nat, Dir, Enrollment Ops Resume Examples & Samples

Collaborate with leadership, peers, and business partners to establish enrollment improvement objectives and execute business priorities based on strategic goals operational plan
Work with senior leadership from the health plans and enterprise organization structure to create, standardize and implement enterprise wide effective and efficient enrollment operational strategies and solutions to serve the business needs and requirements
Establish systematic approach to improve member and provider experiences through increased operational efficiency and effectiveness, and meet the enrollment operational needs and expectations
Identify, develop, monitor and evaluate enrollment, premium billing and eligibility operational performance objectives and metrics; design and re-design processes, systems and functions; define tools and key performance indicators to measure progress and to ensure consistent achievement of business objectives
Identify root cause, function and process improvement opportunities that are critical to effective outcome
Plan, develop, implement and maintain operational resolution for process and outcome improvements, including but not limited to process changes, standardized documentation and training materials, knowledge management, and enhancements to tools and control measures
Build and foster collaborative business relationships within organizational structure, between business partners and stakeholders to: proactively resolve issues; drive standardization of effective and efficient business processes; ensure compliance to State and Federal regulations and contractual requirements; and meet operational needs and expectations
Foster a culture that emphasizes people and performance management, coaching and development, develop efficient staffing structure, and implement workflow patterns and performance standards
10 plus years of enrollment, eligibility, billing or operational experience with Managed Care or related fields
7 plus year of management experience in Managed Care or related fields

Senior Rep, Enrollment Resume Examples & Samples

Defines, monitors and reports to management performance and productivity standards specific to those systems that must be in place to meet regulatory requirements, serve Molina's provider network and its enrolled population
Process,create and analyze eligibility lists and exports. Validates membership enrollment extracts for all vendors including ID card vendor processing
Performs processes to resolve the following eligibility exceptions within the required State/Regulatory timeframes: enrollment file errors, ID card generation errors, PCP assignments and 834 enrollment files to vendor/thrid party administrators
Provides daily support to the newborn enrollment functions, to include call center request for verification and updates, PCP assignment activity, enrollment record error reports, enrollment/disenrollment activity, COB verification, claims pended for enrollment or COB verification, member merge functions and Mass Member Moves including letter distribution
Participate as a team player by demonstrating support to peers, management and the department's goals.Train new staff on departmental responsibilities

Lead Enrollment Agent Resume Examples & Samples

Exemplary understanding and demonstration of all essential Enrollment Agent I (EA I) job functions
Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
Self-Control – Job requires composure, ability to keep emotions in check, control anger, and avoiding aggressive behavior, even in difficult situations
Active Listening – Able to provide full attention to what other people are saying, understand the points being made, ask questions as appropriate, and avoid interrupting at inappropriate times
Must be patient, thorough, and understanding of different learning styles
Leadership skills including the ability to positively influence and motivate team members to accomplish mutual goals and objectives
Self-motivation and independent thinking to proactively identify issues and establish corrective action plans
Ability to work independently in a virtual environment and with limited direct supervision
Previous experience processing credential required
Evening and weekend work may be required
Must be at least eighteen (18) years old
Reliable transportation and valid driver’s license required

Enrollment Agent Resume Examples & Samples

Perform at or above Enrollment Agent performance benchmarks
Adhere to all company and departmental employment policies regarding security and confidentiality
Minimum one (1) year applicable experience
Previous experience processing credentials preferred

Member Enrollment Rep Resume Examples & Samples

The analysis, data entry, and conversion of new or revised member and provider data into the claims processing system
Retrieve provider/member data from multiple sources (emails, spreadsheets, electronic downloads), review for understanding, prepare or format the data, and use utilities to upload into the system
Test and verify the accuracy of peers' benefit and fee configuration data entry and setup to ensure quality and adherence to the client's documented policies, procedures, and system requirements

Director of Enrollment Resume Examples & Samples

Bachelors' degree required. MBA or graduate level education desirable, but not necessary for success
Minimum 5-10 years admissions management experience in a proprietary higher education institution required with a minimum of 3 years at the Director level (depending upon scope of previous positions)
Brand management experience with educational institution , preferred
Co-marketing, advertising, membership marketing, direct and/or web marketing experience is a plus
Stakeholder collaboration experience, with the ability to quickly develop and manage both internal and external relationships across cultural and geographical boundaries; the ability to use a collaborative model to leverage resources effectively
Demonstrated ability to communicate issues and recommendations persuasively and effectively to key stakeholders
Must have demonstrated research and analytic skills, as well as the ability to take disparate information (research data, brain storming ideas, etc.) and make strategic recommendations quickly

VP for Enrollment Resume Examples & Samples

Proven effectiveness and expertise in enrollment and enrollment change management: significant professional experience managing the complex interplay of marketing and recruiting strategies, enrollment goals, yield, and financial aid; experience in the use of a range of marketing strategies and data analytics
Institutional and divisional leadership: ability to lead the creation of Rice’s future student body with vision and creativity as well as serve as a university leader with an institutional perspective; an entrepreneurial outlook and eye to new possibilities and emerging challenges; an appreciation for the unique aspects of Rice University, including its renowned programs at the Shepherd School of Music and School of Architecture; ability to build and motivate a team, and to inspire joy in one’s work
Demonstrated ability to creatively market a selective institution to achieve superior levels of enrollment performance: proven success in innovative thinking and risk-taking combined with excellent execution of both complex and routine marketing strategies; a record of taking programs to new levels of success; ability to think “outside the box” and to leverage technology with a sensitivity to and understanding of the human/cultural impact
An ability to keep both the big picture and operational details at the forefront: evidence of ability to focus and lead an organization to achieve the elements of a strategic plan, and to continuously refine the organizational plan, structure and operations as the plan evolves; comfort with delegating day-to-day management and decision making to senior managers; sophisticated understanding of the laws and regulations that significantly impact enrollment operations
Strong analytical skills: proven capacity to produce forward-looking, transparent strategic plans and budgets that link expenditures to outcomes; assess the effectiveness of how recruitment and financial aid funds are employed to achieve enrollment goals; produce regular and systematic comparative reports that detail month-to-month as well as annual progress toward enrollment goals
Personal qualities: honesty, integrity, candor and a strong internal moral compass; a sense of urgency and engagement; ability to communicate effectively with all audiences and in various media and formats; hard work; optimistic, confident, and excited about change; inclusive and collaborative; proven skill dealing with complex and diverse cultures, backgrounds, and perspectives

Director, Enrollment Resume Examples & Samples

Monitors and enforces compliance with company-wide reconciliation processes
Ensures that delivery of enrollment / premium related data is accurate for defined region
Oversees maintenance of policies and standard operating procedures

Manager of Student Enrollment Resume Examples & Samples

Research and evaluate recruitment strategies and develop, alongside school leadership, a comprehensive plan for student recruitment and enrollment
Progress monitor recruitment plan and partner with school leadership to execute on all strategies
Track, analyze, and report student recruitment and enrollment data and problem-solve with school leadership to ensure benchmarks and goals are met
Lead ongoing student recruitment meetings with key stakeholders (school leaders, operations staff, marketing, etc.)
Collaborate with school leadership on how to motivate, train, and ensure accountability for school-based staff for recruitment and enrollment activities
Plan and attend local events to reach prospective families; ensuring there is a comprehensive plan for coverage and clear directions to stakeholders for any events that they are unable to attend
Plan and execute all internal student enrollment events (student registration, open houses, tours, etc.)
Develop partnerships with current and prospective student pipelines (community organizations, daycares, schools, etc.)
Collaborate with staff members hosting events for current families to identify opportunities for re-enrollment or student recruitment activities
Communicate with prospective families to engage them in KIPP Indy’s mission and provide clarity and consistency throughout the enrollment process
Develop strong re-enrollment systems for current families
Manage the student enrollment interface
Collaborate with the Regional Initiatives Team to plan and execute the communications and marketing components within the student recruitment plan
Develop and ensure all student recruitment marketing materials are consistent and aligned to KIPP Indy’s brand and messaging
Minimum of 2 years of professional experience
Track record of producing exceptional results
Experience within student/staff recruitment, and/or community/grassroots organizing (preferred)
Willingness to have a flexible schedule with some evening and weekend hours
Exemplary written and verbal communication, organizational, and project management skills
Strong attention to detail with an ability to produce high quality work in a dynamic environment
Proficiency with marketing design program (PowerPoint, Publisher, Illustrator, etc.) (preferred)
Conversational in Spanish (preferred)

Special Enrollment Service Rep Internship Resume Examples & Samples

Internships will be out of Cincinnati, OH
Interpret qualifying event and special enrollment policies
Accurate data entry and record maintenance
Responds to incoming calls and initiate outgoing calls
Maintains positive customer/broker relations
Current student enrolled at an accredited college/university studying health administration/information/management/communication or similar area of study
Individual should possess strong problem solving, interpersonal, written and oral communication skills

Manager, Provider Enrollment Resume Examples & Samples

Responsible for supervising, training, directing, prioritizing, monitoring, auditing, and measuring activity Provider Enrollment team members
Ensuring individual and team member adherence to all TeamHealth policies and procedures
Serve as primary point of contact for provider enrollment staff and billing representatives to share information, record and prioritize issues, and ensure issues are escalated, resolved, and evaluated for continuous improvement
Develop and maintain professional, collaborative relationships with providers, payers and colleagues
Support continuous improvement and automation of provider enrollment processes by collaborating with various stakeholders to develop new or enhance existing techniques, policies and procedures
Direct and supervise special projects
Lead team huddles and participate in cross-functional meetings
Serve as member and/or advisor to National Provider Enrollment Task Force
Serve as back up to any/all functional areas within Provider Enrollment
Degree in business or management related field, preferred
Three-five years working knowledge of management and provider enrollment process, preferably with multiple states
High degree of judgement and independent decision-making, analytical evaluation, critical thinking, managerial and problem solving skills
Ability to maintain composure and professionalism
Ability to multi task and priorities workload in a fast paced, evolving environment
Ability to work independently and exercise sound judgement related to when to act independently and when to escalate
Complete monthly rounding
Ability to work with a database
Manages Provider Enrollment Assistants, Coordinators, Representatives and Specialists

Enrollment Processing Manager Resume Examples & Samples

Responsible for managing staff and day to day operations for routine enrollment processing
Collaborates with State clients and external stakeholders to integrate Texas Medicaid provider enrollment processes and guidelines in the Provider Management and Enrollment System
Facilitates and coordinates meetings with stakeholder to discuss state regulations and guidelines
Contribute to requirements gathering and requirements management process
Work with internal and external teams to gather input for key contract deliverables and requirements. Track and manage contract deliverables applicable to assigned tasks
Track and manage contract risks and issues
Apply PMBOK project management principals to all aspects of the contract
Work collaboratively with business teams, technical teams, and project stakeholders to ensure the system implementation is completed according to defined milestones and status is adequately communicated
Provide detailed status reports displaying implementation status for key components
Works with the Program Manager and Transition Manager to ensure technical and personnel resources provide project results that conform to quality, time, and budgetary stipulations
Maintains an appropriate relationship with Texas customers, and vendor contractors, and ensure that project results are visible to internal and client management and appropriate stakeholders
Bachelor’s Degree (advanced degree preferred)
Minimum of (6) years of general expereince required
Minimum of (2) years of healthcare systems management and provider enrollment/network management
Minimum of two (2) years managing teams in the healthcare IT industry
Knowledge of Medicaid provider enrollment systems and processes, preferably in Texas for HHSC and the Texas Medicaid & Healthcare Partnership (TMHP)
Proven record of accomplishment in the use of MS Project, Excel, Word, and PowerPoint, as well as SharePoint
Strong communicator (written and verbal) with ability to present to small and large groups
Knowledge of managed care organizations
Skills in working collaboratively and cooperatively with diverse groups. Skill in communicating effectively both orally and in writing
Proven ability to interact effectively with diverse stakeholders
Excellent active listening skills a must
Strong organizational and planning skills, along with attention to detail and ability to effectively manage multiple complex technical activities
Ability to provide leadership and direction in a team environment. Ability to manage projects. Ability to manage activities, establish goals and objectives, and devise solutions to administrative problems
Strong problem analysis and solution expertise
Ability to identify conflict and facilitate resolution
General understanding of methods and tools for software development, and engineering processes
Ability to demonstrate presence, quickly build trust and gain credibility within the organization
Competent computer skills
Ability to manage large or multiple projects, handle multiple tasks simultaneously, and to switch between tasks quickly
Ability to work at both a strategic and operational level
Ability to assess potential problems and make sound judgments around issues that may have an adverse effect on the business
Demonstrated success in managing complex program task prioritization, planning, staffing, scheduling, and conflict resolution
Strong leadership and negotiation skills to manage programs and develop new business
Strong interpersonal, leadership and presentation skills for interacting with team members and clients
Strong people management skills, gained through managing and developing teams

Assistant Vice Chancellor for Enrollment & Student Access Resume Examples & Samples

Direct responsibility for student services and student recruitment and/or related services in higher education
Experience in supervising professional and administrative staff
Experience in managing and working with a department budget
A terminal degree with preference in educational leadership or higher education
Student affairs and enrollment experience at an institution at a comprehensive urban campus
Documented experience in developing, implementing and evaluating unit budgets, goals and strategic planning
Strong understanding of university admissions process, K-12 outreach, pre-collegiate outreach development programs policies and practices and financial aid
Ability to work effectively with many individuals and units on and off campus
Exceptional leadership, budget management and interpersonal skills
A leadership style that promotes collaboration and cooperation
Commitment to excellence, creativity and innovation
Demonstrated ability to communicate and maintain interpersonal relationships within an ethnically and culturally diverse urban learning environment with a commitment to inclusion, diversity and respect
Documented experience in developing, implementing and evaluating unit goals and strategic planning
Computer proficiency including MS Office, social media and CRM experience
Ability to prioritize and perform multiple projects simultaneously
Eagerness to acquire new skills
Dependable, team-oriented and a self-starter
Ability to manage and coach team members and develop staff
Skilled track record leading, supervising, evaluating, hiring and resolving staff performance problems
Ability to think strategically and aptitude for managing multiple tasks and priorities
Experience collaborating with multiple stakeholders

Director of Provider Enrollment Resume Examples & Samples

Administers assignments and monitors goals and objectives of Provider Enrollment Teams
Monitors work and implements change management as needed
Provides onboarding, orientation, on-going training, development and coaching
Utilizes critical thinking to proactively identify and resolve issues
Participates in
Contributes to organizational strategic planning as it pertains to achieving provider enrollment goals
Lead and participate in department and cross functional team meetings

Director Enrollment Resume Examples & Samples

Manage daily functions of a team of Enrollment advising professionals in addition to general site leadership for the department
Responsible for assisting in the managerial development plans to meet and exceed departmental budgets, assist in accurately forecasting team goals and targets as well as managing the team to forecasted results
Provide strategic thinking to the Executive Director and upper management on new initiatives as well as improvements to current processes and policies
Assist in coaching, mentoring and development of Managers and representatives. Initiate disciplinary action for non-performers as well as rewards for those who perform by executing performance reviews for each manager and approving reviews for Enrollment advisors
Work with other brand Directors to develop best practices for Enrollment strategies and implementation
Assist with interviewing and selection of new Enrollment staff
Establish and monitor workforce and business process service level standards
Calculate and analyze business operations including the management of the Enrollment pipeline to accurately predict future Enrollments of qualified students
Develop a culture of team and individual accountability to ensure high quality consultative relationship building with potential students
Contribute to performance reviews for each manager and approve reviews for Enrolment Advisors as well as assisting with hiring, coaching, training and counseling team members
Metrics: reviewing and analyzing data to identify trends and potential interventions
Bachelor’s Degree required; Master’s highly preferred
Minimum of 3-5 years of experience in a management level position and 7 years of experience in a consultative customer service, relationship building environment
Proven successful experience leading and developing consultative sales teams/talent
Prior experience with strategic planning, process improvement, and guiding teams to exceed goals a must
Strong leadership, organizational ability and communication skills required
Strong consultative skills and the ability to achieve corporate business objectives across functional boundaries; ability to influence within and across sites
Experience in project management, defining business requirements (for systems/applications), process reengineering, and change management highly desired; Salesforce.com experience highly desired
Need Sales DNA – has had targets, can demonstrate ability to achieve targets through others

Specialist, Intake & Enrollment Resume Examples & Samples

Associates Degree in related field, required
Minimum of one (1) year related healthcare administration or managed care experience, required
Demonstrated knowledge of health insurance plan administration, including Medicare and Medicaid, required
Proficiency in Microsoft Office applications, required
Excellent interpersonal, oral and written communications skills and problem resolution skills, required. Bilingual skills, preferred

Director of International Enrollment Partnerships Resume Examples & Samples

A master’s degree in a related field
Experience working with international students (minimum of five years is preferred)
Experience with program management and understanding of business principles
Extensive experience developing and implementing plans and tactics to increase enrollment of students from other countries; and
Familiarity with contracts or agreements
Experience with the creation of partnership agreements or the execution of existing agreements
A portfolio of demonstrated and sustained international engagements and partnerships
Project management experience to manage work flow processes and project delivery methods; and
Experience working in a research university environment

Electronic Enrollment Case Specialist Resume Examples & Samples

Act as a primary resource for policy level issues and procedures for the electronic enrollments
Review pending or rejected electronic applications to determine cause of error or file discrepancy
Determine whether application needs to be reviewed by Underwriting or moved to a finalized status
Review accuracy of case set up to ensure setup is complete from the application level (including coverage types, issue limits, rates and search keys etc). Coordinate necessary corrections with Client Relationship Manager or Account Implementation Specialist
Ability to support and execute complex research tasks on a daily basis and communicate the results effectively
Continuously look for and suggest process improvements to electronic processes to ensure a quality product is produced
Assist with application level testing/implementation of new products and builds as well as any enhancements to existing electronic enrollment systems
Coordinate and Report any identified system problems or needed changes to management and department BA
Work with the Electronic enrollment BA to assist with running and analyzing EE file emulation results and EE01 set up review
Receive IT reports (Jetpols and other EE reports) regarding pending, issued or rejected policies/certificates. Work to resolve the outstanding issues ensuring pending policies are processed within the department standards
Establish and maintain excellent communication with Client Relationship managers, Account Implementation Specialist, underwriting and Electronic enrollment BA, as well as other related business units
Accountable for the accuracy, completeness and timeliness of all assigned duties. Must meet established work performances and completeness requirements
Maintain a weekly quality average of 98% or better
Maintains compliance with all standards, controls, policies and practices as an active participant in the Company’s Information Privacy and Security Program
Minimum 5 years experience in insurance
An in-depth knowledge of basic underwriting concepts, rules and guidelines
Experience working with general insurance business/company processes
Must have very strong PC experience including MS Word and Excel
Demonstrated, extensive knowledge of voluntary life and health insurance products sold on a voluntary basis to include insurance systems
3 years Account Management/New Business processing or equivalent experience
Knowledge of Access

Director of Access & Enrollment Resume Examples & Samples

Set the vision, strategic priorities and objectives for OAE and manage OAE towards these goals
Manage, develop, and set the priorities for the full time staff of 8 (4 direct reports) and a seasonal staff of 25+ to introduce new innovations, process applications, build databases, perform quality control, administer testing, run selections, answer parent inquires and handle education and outreach
Address ongoing policy questions that affect school placement and choice. Work with Networks, schools, and parents in conjunction with the Law Department to ensure clarity in the creation of new schools, resolving individual student issues, and ongoing evaluation of the policies governing student selection. Serve as the primary liaison with the Inspector General and Law department for investigations into tier and residency fraud, preforming audits and testifying as necessary
Implement a centralized high school application and enrollment process for both district and charter schools, creating a single application process that is transparent, equitable, and efficient for potential launch in 2017. Own relationship with outside vendor tasked with the creation of the algorithm, work with key stakeholders on identifying best practices, building consensus, creating a communication plan, launch plan and appropriate timing
Coordinate media request and information
Address escalated parent concerns, working with parents to solve problems or find alternative solutions
Serve on Cross-functional teams to address CPS initiatives
Act as primary liaison with law and the inspector general for tier and residency fraud investigations
Approve Selective Enrollment High School Transfers for 10-12 grades
Serve as key contact for IGA to address questions from Elected Officials
Manage budget and BAP process for OAE
Exemplary leadership qualities, with expertise in leadership improvement, building effective teams, coaching, and ensuring professional growth for all team members
Has a proven track record of leading and executing large-scale projects
Is a strong communicator; possess excellent speaking, listening and writing skills
Possesses excellent analytical and organizational skills
Is astute, keenly aware of the interests and motivations of others, and acts with integrity in a politically-charged environment
Have considerable skill in the application of the principles and practices of management
Have demonstrated skill in the development and maintenance of effective working relationships with all levels of executive and managerial personnel, various governmental agencies, labor unions, and professional associations which will impact the operations of the Chicago Public Schools
Have a proven track record leading large scale programs and projects
Demonstrates a sense of urgency in accomplishing goals and objectives to ensure success
Unfailingly discrete, trustworthy, collaborative, and professional in all situations

Voluntary Enrollment Solutions Manager Resume Examples & Samples

Proactively working with sales and brokers to advocate the value of a Cigna Managed Enrollment
Driving clients to adopt an enrollment strategy that increases participation
Ownership of the client enrollment process, including implementation of the enrollment strategy to event, collaboration with internal partners and third party enrollment vendor resources
Obtains final sign off of sold plans and rates, client information, prepares marketing collaterals and enrollment materials for client event
Ensure accuracy of all communication materials, data file requirements/system setup, review TPA enrollment portal and prepare call center
Coordinate onsite event (Communications, scheduling and training vendor enrollers, presentations, materials, etc.)
Lead all client discussion focused on the clients enrollment event including enrollment strategies, enrollment checklist, product implementation, execution of onsite enrollment activities and will serve as the point of contract to address client issues throughout the enrollment
A Bachelor’s degree strongly preferred
Superior knowledge of group employee benefits, including subject matter expertise in the areas of Voluntary products that include life, accident and disability policies, as well as accidental injury and critical illness insurance
Experience servicing voluntary or contributory lines, as well as conducting and leading enrollment events is strongly preferred with a solid understanding of the sales, implementation, and enrollment processes
Aptitude to effectively build and maintain partnerships with internal and external partners
Solid analytical skills with the ability to drive execution, initiate action and follow-ups to successful completion
Proven track record of managing administrative functions to ensure quality and consistency
Exceptional verbal, written and communication skills
Ability to travel within assigned territory, including periodic overnight travel is required
Bilingual (English/Spanish) preferred but not required
Life and Health license (Must be obtained with 90 days of employment)

Provider Enrollment Team Lead Resume Examples & Samples

Assists the Corporate Manager by ensuring timely, accurate enrollment of Company practitioners in health plans
A. Enters new enrollments in Intellicred and appropriately assigns them to Associates
B. Reviews completed applications for Quality Assurance / accuracy prior to their submission and provides feedback to Associates on any errors. Reviews and tracks returned applications in order to identify and correct errors and identify underlying issues that may have contributed to the return. The Team Lead monitors and tracks all apps that are out for signature
C. Monitors department reports to ensure enrollments are completed within health plans’ expected time frames
Assists the Corporate Manager by ensuring consistent and timely follow-up on outstanding provider enrollments
A. Monitors reports and audits assignments to ensure standard operating procedures are being consistently followed
B. Escalates concerns or unresolved issues to Manager
Assists the Corporate Manager by ensuring pending and completed provider enrollments are communicated to the affected departments and correctly updated in systems
A. Monitors e-mailed notifications to the affected departments to ensure timeliness and appropriateness
B. Attends monthly Provider Enrollment meetings to review open issues, coordinate handling and compare strategies to assure the most efficient resolution
C. Ensures regional “issues logs” are maintained up-to-date
D. Ensures effective quality assurance processes are implemented to verify accuracy of MasterDatabase entries and prevent incorrect information from being communicated
Provides ongoing training in Provider Enrollment systems and policies and procedures, and participates in periodic audits to ensure compliance and appropriate training levels
A. Provides training in Provider Enrollment policies and systems to new Associates
B. Provides corrective training or training in new Provider Enrollment initiatives
C. Reviews periodic audits of Provider Enrollment policies and procedures and addresses insufficiencies in training or processes with effective corrective action plans
Performs duties necessary to ensure the team's projects/goals are completed
8a. Takes ownership of special projects, researches data and follows through with detailed action plans
Maintains strict confidentiality in accordance with HIPAA regulations and Company policy
A. Any patient private health information (PHI) must not be divulged on any account except to payers that need the information in order to process the claim for payment
B. Any confidential provider information must not be divulged on any assignment except to payers that need the information in order to process enrollment applications
Performs other job-related duties within the job scope as assigned
Embodies the principles of the corporate Mission Statement and Philosophy at all times
A. Represents the corporation in a positive fashion and makes all individuals feel as comfortable as possible
B. Conducts all business in a professional manner maintaining respect for individuals at all times
A. Maintains constant awareness of potential safety hazards insuring necessary safety precautions
B. Reads and complies with established policies and procedures
C. Completes annual Compliance training requirements
Associate's degree (A. A.) or equivalent from two-year College or technical school; or three or more years related experience and/or training; or equivalent combination of education and experience
Ability to define issues, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Director of Selection & Enrollment, TRQ Resume Examples & Samples

Serve as the primary marketing agent and source of information to individuals seeking to become DOE public school teachers, to recruit a large, high-quality and diverse pool of candidates
Design and manage recruitment initiatives, programs, and pathways for individuals to become DOE teachers, especially to address subject and geographic shortage areas
Select a high-quality pool of candidates to become teachers through rigorous, research-driven, screening processes
Provide strategic assistance to schools to help them to make optimal, local hiring decisions
Lead teacher portfolio initiatives, including incentives, to promote an equitable distribution of teachers across all schools, and especially to ensure that students with the greatest need are served by highly effective educators.The Director of Selection and Enrollment plays a critical role in the TRQ by overseeing the design and implementation of an application and screening process for both traditional teachers and alternative certification program participants, yielding a pool of roughly 16,000 teacher candidates a year. This pool serves as a primary source of our 6,500 new teachers hires and supports the system’s ability to meet the needs of DOE schools. The Director oversees the efforts at the “front door” of a teacher’s career in our system. The Director of Selection and Enrollment leads the Applicant Pre-screening team in the content design of the application and manages the “screeners” who review the applications of both traditional candidates and applicants to our alternative certification programs for quality. This team is responsible for ensuring that all of the applicants are eligible to teach in New York City through coordination of work with the State Education Department (SED). The Director also oversees the selection design, process, and team for selecting candidates into our alternative certification programs. Once an individual is admitted into the pool, the Director oversees the cultivation, communication, and overall management of the applicant pool to ensure that teacher candidates are equipped with the right information to seek teaching positions within the DOE. Each year the Director is tasked with reviewing the outcomes of the application process to ensure that we are screening for the most accurate characteristics indicating potential to be a successful teacher and that the process was implemented without biases or operational roadblocks. Performs related work
Serve as the primary marketing agent and source of information to individuals seeking to become NYC public school teachers to recruit a large, high-quality and diverse pool of candidates
Design and manage recruitment initiatives, programs, and pathways for individuals to become NYC teachers, especially to address subject and geographic shortage areas
Direct the selection of a high-quality pool of candidates to become NYC teachers through rigorous, research-driven screening processes
Lead teacher portfolio initiatives, including incentives to promote an equitable distribution of teachers across all schools, and especially to ensure that the students with the greatest need are served by highly effective educators
Oversee the development and continuous improvement of standard screening model(s) for the DOE based on research and data regarding predictors of teacher effectiveness
Manage the design and implementation of a screening process for roughly 20,000 teacher applicants annually, for at least 4 recruitment programs
Oversee the communications strategy with candidates at different stages of the process and coordinates a cross-office cultivation strategy
Recruit, select, train, and manage a team of part-time Teacher Application Screeners who evaluate applications for inclusion in the pool of teacher candidates for principals
Manage the Applicant Screening and Selection Team that is responsible for making sure that all applications move through the process in an efficient and accurate manner, and for meeting all deadlines and target numbers
Support the professional development and training of internal DHR, and principals on teacher selection model(s)
Partner closely with the Teacher Recruitment Team and the Early Career Success Team to ensure that recruitment targets are set and met, and criteria for selection matches the desired qualities of applicants for various programs
Coordinate efforts across the Office of Teacher Recruitment and Quality to ensure the application targets are met and monitor benchmarks for success regarding teacher screening
Work with internal and external partners to develop tools that capture critical information needed to evaluate the model
Serve as the in-house expert on best practices relative to teacher applicant screening and selection from DHR and other industries
Provide high-level guidance to the Executive Director, Teacher Recruitment and Quality on policy issues related to teacher quality and recruitment

Enrollment Navigator Resume Examples & Samples

A bachelor’s degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field from an accredited institution
Two years’ experience working in higher education in a student services professional position
Knowledge of admissions, recruitment, advising, career development and financial aid practices in higher education
Working knowledge of advising and counseling techniques
Knowledge of the sales cycle
Master’s degree from an accredited college or university in student affairs, counseling, or learning technologies
Experience working in higher education in either admissions, advising, financial aid, or career services
Demonstrated ability to build and foster relationships with key campus student services
Experience working with online students

Enrollment Agent, / RV Resume Examples & Samples

Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including computer hardware and software
Verify customer identity and scan required documents into database system
Successfully complete required biometric and data capture processes and paperwork on each customer
Must be able to perform basic RV maintenance and troubleshoot issues
Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Previous sales experience preferred

Manager Enrollment Resume Examples & Samples

Display effective communication skills while performing the functions of this job
Communicate effectively with staff, internal department management and external vendors and regulatory entities, thereby requiring good interpersonal skills, excellent problem solving skills, sound judgment, decisiveness, initiative, and a teamwork approach
Conduct daily direction of work processes and prioritization with assigned staff monitoring as necessary to ensure accurate & timely updates to membership records, such as: DPW Alerts and weekly enrollment/dis-enrollment reconciliation; daily 834 and Legacy reconciliation including error resolution, member updates, status updates; demographic changes; PCP transfers
Process all returned mail and mailing member correspondence within federal/state timeliness standards
Track out of area members and requesting member dis-enrollment
Reconcile provider capitation errors and PCP terminations
Research and respond to regulatory agency or legislative requests, audits or complaints related to member data
Reconcile membership data in third party systems including Pharmacy, Dental & Vision
Interact with Third Party entities such as CMS or DPW, or vendors, such as UCCI or Davis Vision, to ensure accurate and timely membership information in Gateway’s system and its subcontractors’ systems
Assist Director with oversight of software vendors (DST and PDM) and third party vendors (Argus, UCCI & Dais) and regulatory agencies for enrollment related issues and system modifications
Participate in testing system upgrades and system setup for new lines of business
Work with software vendor’s customer support staff to troubleshoot membership issues and implement quick resolution
Interpret HIPAA transaction sets as they relate to membership and capitation files
Identify system software changes necessary to comply with changes to these files and work with software vendor to ensure timely implementation
Work with subcontractors as necessary to test and implement new enrollment processes and benefit groups
Serve as the subject matter expert for related work processes and systems used to maintain enrollment and membership information for the assigned product
Document processes and requirements and establish operational policies and procedures and ensure accurate implementation
Review existing Gateway policies and procedures on an annual basis, including management of updates and development of new policies, as needed
Participate in interdepartmental and intradepartmental problem solving and quality initiatives
Prepare and represent the department during internal and external audits, including preparation of records and input on the rebuttal of any findings
Prepare recommendations for management on process flow, improvements, and system modifications
Develop training for new department staff and related department staff and corporate overviews as necessary to ensure the appropriate level of knowledge to support the department’s objectives and the accuracy of member data
Prepare required membership reporting for DPW, DOH, CMS and internal monitoring
Participate in internal and external audit activities including onsite audits and reporting requests
Ensure reconciliation of membership data
Oversee reconciliation process with staff including member discrepancies and suspect generation
Monitor accuracy and timeliness with Quality Assurance Auditor
Oversee the Involuntary dis-enrollment process due to Out of Area and State and County Code changes to ensure compliance with CMS monitoring elements
Prepare various oversight and monitoring reports for the department on a daily, weekly, monthly or quarterly basis as needed for quality, production and backlog monitoring
Human Resources and Administration and Budgeting
Manage daily attendance, time off, ESS, performance appraisals, coaching, counseling
Participate in the interviewing and hiring process
Provide input regarding operational budget and staffing needs
Excellent interpersonal skills with emphasis on ability to effectively communicate both verbally and in writing
Detail oriented individual who is able to work in a fast paced environment with competing and changing priorities
This job must be able to read, comprehend, and decipher complex notices from regulatory entities, such as CMS and DPW, to ensure that work processes are compliant and be able to document work processes or changes required to ensure compliance
May be required to assist other product lines to ensure corporate compliance with all deadlines

Admission & Enrollment Management Professional Student Services Resume Examples & Samples

Knowledge of and ability to apply fundamental concepts
Working knowledge of the practices, procedures and activities of the program to which assigned
General knowledge of the methods and problems of organizational and program management
General knowledge of research and interview techniques; and of the principles of individual and group behavior
Ability to interpret and apply program rules and regulations
Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
Ability to obtain factual and interpretive information through interviews
Ability to reason logically; ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data
Ability to advise students individually and in groups on routine matters where required
Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly
Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned
Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office
Knowledge of extended learning and international students policies and procedures
Experience in providing support and trouble-shooting services
Experience using PeopleSoft and Campus Solutions
Experience using SalesForce or other CRM systems
Experience working with Extended Learning students or programs
Experience preparing purchase requisitions
Experience with Veteran's Programs or Students
Experience generating financial reports
Experience with student advising

Asst Director, Graduate Enrollment Management Resume Examples & Samples

Demonstrated ability to effectively work with individuals from diverse backgrounds, both in the US and internationally on a daily basis
Ability to speak in front of large and small groups, as in delivering information sessions, lectures, or speaking at industry-specific conferences
Demonstrated success with the achievement of enrollment/sales/recruitment goals and objectives
Ability to track progress towards enrollment goals and undertake activities that support the achievement of those goals
Ability to travel to locations that may not be accessible via public transportation as well as international and national travel, as necessary
A valid passport or the ability to obtain one

Assistant Director of Enrollment Resume Examples & Samples

Complete and assess applicant files for review
Conduct all written and verbal communication with applicants including personal interviews
Coordinate other outreach efforts deemed necessary to ensure matriculation
Limited travel possible
This position is expected to work 2 Saturdays per month

VP for Enrollment & Student Services Resume Examples & Samples

Enrollment Services Functions: The vice president provides leadership in enrollment planning including the size and composition of the student body, and coordination with the vice presidents and faculty leaders under the University’s strategic plan. Overall services in the Division support and shape the enrollment and persistence of students. Departments most actively involved in the shaping of enrollment include: Office of Admissions, Financial Aid, and the Registrar’s Office. The vice president provides guidance for over $140 million in financial aid packaging including the strategic use of tuition waiver discounting of $15 million to shape incoming classes of students
Student Services Functions: The vice president provides leadership for the combination of extracurricular and student support services which contribute to student retention and completion of degree. All departments in the Division work collaboratively to create a campus culture focused on student centered services that enhance the student’s overall integration of their curricular and extracurricular experiences. Areas that particularly focused on these aspects include University Residences, Dean of Students/Student Life, Academic and Career Development Services, Viking Union Student Activities, Prevention and Wellness Services, Counseling Center, New Student Services and Family Outreach, disAbility Resources for Students, Student Outreach Services, Intercollegiate Athletics, the Ethnic Student Center, Western LEADS, and Veteran Services. In addition, the major auxiliary services provide key support especially in areas of healthy living, integrating the living and learning aspects of the student experience
Business and Capital Planning Functions: The vice president has responsibility for the Division’s operating and capital budgets, and provides leadership for the long range capital planning of auxiliary operations within the Division. Operating budget totals nearly $69 million, of which 17% or $12 million is state allocated and tuition dollars, and 83% or $58 million is self-supporting. Those areas which have primarily self-supporting operating budgets include University Residences and Dining Services, Associated Students (AS) Bookstore, Campus Recreation/Wade King Student Recreation Center, Student Health Services, and Student Activities and Viking Union Facilities. Almost all student service areas have some self-supported functions
Strategic Initiatives and Institutional Support Functions: The vice president works with the other vice presidents on strategic initiatives identified by the university’s leadership team that involve multiple divisions. This includes working with Deans and the Provost on faculty issues, enrollment planning functions, alignment of academic affairs and student affairs activities, emergency crisis functions, and special projects assigned by the president
Enhancing the Division’s and the University’s commitment to diversity, inclusion, and multiculturalism
Leading the development of a coherent enrollment plan that advances the University’s goals around undergraduate and graduate education, diversity, and internationalization
Creating and implementing a compelling vision for the Division in the context of the University’s aspirations to be a leader in student success and access which diminishes student achievement gaps, and in advancing the learning-centered culture of the University
Creating and sustaining an environment of student services and student life excellence to ensure success for students
Developing and enhancing partnerships with internal and external constituents, including fundraising to support divisional and intuitional needs
Building and sustaining a team and organization that advances student success
Oversight of budgetary planning and fiscal management of the Division
Communicating with diverse internal and external audiences, and representing the University at the state level, including at committees of the Council of Presidents and testifying before the State Legislature where appropriate; and
Sustaining the success of Western’s athletics programs and the academic achievement of student-athletes
Earned doctorate or terminal degree
Substantial responsible executive management experience in relevant leadership positions in higher education administration
Passion for and commitment to student success, engagement, diversity, achievement and excellence
Demonstrated experience in advancing diversity, equity and inclusion
Understanding of the relationship and the importance of alignment and collaboration between academic affairs and student affairs
Experience managing emergency or crisis situations involving students
Experience developing internal and external collaborations and partnerships
Experience with and understanding of the complexities in shaping enrollment management goals and strategies to advance institutional goals toward a diverse and successful student body
Understanding of current and emerging issues of relevance to students and a deep knowledge of best practices in student affairs and enrollment management
Experience supporting assessment efforts for evidence-based decision making and continuous quality improvement
Administrative ability, including strategic and policy planning, financial management, personnel management, and public relations
Leadership skills to set goals and priorities, and strong interpersonal skills to work collaboratively with others to achieve high levels of performance
High degree of integrity, trustworthiness, and approachability rooted in strong communication skills

Temp-provider Enrollment / Assoc Resume Examples & Samples

Good verbal and written communication experience and skills
Strong multi-tasking, prioritizing and time management skills
Quick ability to adjust to changing and fast pace environment
Excel experience with creating and manipulating spreadsheets
Communicate with healthplans to understand process and use this information to establish and maintain estimated effective dates for providers
Document all tasks, phone calls, emails and other forms of communication during the enrollment process in the database
Conduct written and oral follow up to determine application status
Escalate all issues to the appropriate members of the management staff, region, and/or co-workers as necessary
Respond promptly to all questions, received via phone or email, regarding any healthplan and/or group/pin
Complete and update CAQH database when appropriate
Develop and maintain relationships with individual contacts for the government agencies as well as managed care organizations
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience

Electronic Enrollment Systems Specialist Resume Examples & Samples

Two or four year college degree (or technical college certificate) with focus in computer science or business management or two years’ experience in a systems development or analysis position
Demonstrated ability to actively participate on and contribute to a high performance team
Demonstrated skill in analyzing and interpreting data and action plan development
Advanced problem-solving skills and ability to work independently
Demonstrated planning, organization, and time management skills
Familiarity with continuous improvement concepts and Quality methodologies
Working knowledge of computer programming and data processing capabilities
Ability to meet deadlines while dealing with ambiguity and changing priorities
Ability to make logical decisions
Ability to give attention to detail
Experience with systems/application analysis and testing
Previous experience with Windows NT, Microsoft Office (to include Word, Excel, PowerPoint, and Access)
Experience with the HealthPartners’ membership system and functional areas
Familiarity with HealthPartners products or general HMO product knowledge

Provider Enrollment Intake Rep Resume Examples & Samples

Obtaining Missing Items for Providers
Updating Groups and Providers
Utilizing multiple systems at the same time
Verifying NPI and CAQH online-applying for both if new provider/ group
Enter in CAQH enrollment system for commercial payors
Adding payors to enrollment system for providers/groups
Processing mail for Provider Enrollment Department
Work Daily/Weekly Reports/Special Projects
Must be flexible and detail oriented
Performs duties in accordance with defined policies and procedures and meets departmental services
Provides excellent Customer services to all external and internal customers
Practices and adheres to the “Code of Conduct” philosophy and “ Mission and Value Statement”
Customer service focused with strong communication skills
Mathematical skills
Experience using Microsoft Office - Word, Excel
Strong data entry skills - accuracy and attention to detail

Rep, Enrollment Resume Examples & Samples

Performs processes to resolve the following eligibility exceptions within the required State/Regulatory timeframes: enrollment file errors, ID card generation errors, PCP assignments and 834 enrollment files to vendor/third party administrators
Process COB eligibility through Molina application to ensure accurate information is represented in Molina's enrollment system
Assists with the support of the newborn enrollment functions, to include call center requests for verification and updates, PCP assignment activity, enrollment record error reports, enrollment/disenrollment activity and Mass Member Moves
Work on claims queue to ensure timely and accurate processing of claims pended due to enrollment or COB related issues

Senior Enrollment Management Administrator BU Resume Examples & Samples

Has built and manages mature, active pipeline of leads
May actively promote multiple programs
Utilize database tools to efficiently track each interaction and the progress of all assigned leads
Achieve targets of 10 starts per program
Effectively communicate industry trends, quality of leads, and program updates for appropriate cross-functional and departmental team members
May lead or contribute in a significant way in one or more aspects of an initiative or project
Update data base system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.)

Lead Provider Enrollment & Maintenance Resume Examples & Samples

Bachelors degree in business related field plus minimum three years work experience in Health Care Industry or equivalent combination of education and experience
Demonstrated skills and abilities in steering a work process and participating in the development of new work procedures
High proficiency in oral, written and presentation skills
Ability to work closely with all levels of leadership, internal and external customers
Experience with Data Management, strong analytical and problem solving skills, documenting processes and using process improvement techniques preferred
Provider contracting and credentialing processes
Managed care principles, operations, and system requirements
Regence operating systems and provider tracking systems
Corporate mainframe systems as well as PC based systems
Medical terminology, procedural and diagnosis coding, and a working knowledge of Resource Based Relative Value Scale (RBRVS) and other pertinent fee schedules/payment methodologies
Develop or improve policies and procedures
Communicate effectively, both verbally and in writing, and to project a mature and professional presence both internally and in the external provider community
Effectively establish and maintain effective working relationships with managers, supervisors, employees and health care professionals including IPA's and medical groups
Effectively and accurately interpret organizational policies, procedures and programs that impact providers and oversee the development of educational materials and seminars to ensure understanding and compliance
Handle sensitive material professionally, with tact and confidentiality
Work well under pressure by being well organized, detail-oriented and able to manage multiple projects simultaneously to meet deadlines
Identify and prioritize workload to efficiently meet deadlines
Eliminate roadblocks and create focus
Work effectively in high-pressure situations
Develop and maintain contract documentation and training materials for all Provider Enrollment and Maintenance staff which includes the training of new staff as needed

Open Enrollment Spclst Resume Examples & Samples

Manage all tools and resources related to the analysis and preparation of the client's platform that supports the enrollment process including required system/profile/information gathering, requirements analysis, quality testing, and resulting deliverables
Other duties that may be assigned
Proficient of navigating the ADP organization to resolve client requests
Technical aptitude

Mgr, Enrollment Resume Examples & Samples

Has direct oversight of enrollment, premium billing and reconciliation processes and all related staff
Monitors and enforces compliance with enterprise-wide processes and develops workflows for all staff to follow
Provides monthly reporting to management in support of functional processes
Oversees maintenance of processes and procedures for functional areas

Assistant VP for Enrollment Resume Examples & Samples

Domestic and international admissions teams and their recruitment and outreach efforts
Domestic and international evaluation teams
Transfer Student Services and the co-admission process
Orientation and Campus Visits
Enrollment communications
Management of Tuition Remission Budget
Experience at a large public university
Knowledge and experience with technology to support Admission, New Student Programs, and Commencement

Provider Enrollment Unit Lead Resume Examples & Samples

Actively participates as a key member of the team, in a team lead role
Multiple complex assignments are worked and completed simultaneously with minimal input from leadership
Ability to develop and document procedures
Excellent written and verbal communication skills and customer service skills, including professional telephone skills

Director of Enrollment Management Resume Examples & Samples

Effectively coordinates and supervises efforts with the Admissions team and office staff to ensure smooth delivery of all steps in inquiry and application process, as well as annual on and off campus recruitment events
In consultation with the Dean and Associate Dean, develops an evolving enrollment strategy and work plan for each campus
Serves as the primary enrollment liaison to Suffolk County Community Colleges (SCCC) and recruitment organizations. Works collaboratively with SCCC staff on the ExpressSuccess joint admission program
Responds daily to all communications received in order to promote timely responses to prospects, putting an efficient and enthusiastic face on all recruiting efforts
Conducts information sessions, interviews, and outreach programs for enrollment matters, program and course advising, financial issues and the like
Effectively works with faculty at both campuses on recruitment and enrollment efforts
Evaluates prospective students and other matters related to New York State Education Department teacher certification
Works collaboratively with other University units to ensure current information is presented in publications, website, bulletins, social media, etc
Effectively coordinates implementation of advertising and promotional materials
Tracks and evaluates inquiry, enrollment and resource data for statistical and required reports
Provide administrative support as delegated by the Associate Dean and Dean

Team Leader, Enrollment Resume Examples & Samples

Manages the day-to-day operational activities for setup and maintenance of membership records and payment reconciliation activities
Oversees the Enrollment Analysts, ensuring Enrollment Operations meets all service level agreements (SLAs), follows all regulatory guidelines and the that work completed is of the highest quality
Manage staff for quality review, performance feedback, disciplinary issues and merit/bonus appraisal review
Work with Regulatory Compliance Officers and Enrollment Coordinators to ensure that requests are resolved within time lines and tracked for reporting
Maintain and communicate key performance indicators and other pertinent information to Enrollment leadership and others
Work with support departments and compliance officers to ensure policies and procedures are current
Establish and perform an audit process for markets and products that do not have an Enrollment Coordinator
Identify opportunities for process improvements and initiate efforts using accepted continuous improvement methodologies (DMAIC, Lean, etc.)
Work with Enrollment Process Analyst to ensure internal procedures are documented and reviewed on a regular schedule
Develop and monitor workflows for Enrollment Operations that ensures maximum level of productivity
Coordinate incoming information and disseminate to staff to ensure accuracy of communication to internal and external customers
Proactively keep the management team apprised of the team’s performance, projects and issues
Develop, deliver or coordinate the delivery of Enrollment training to other areas as needed
Perform other job-related functions as requested
Associates Degree in business, healthcare or related field or equivalent years of relevant work experience is required
Minimum of three (3) years of healthcare experience to include at least one (1) year of enrollment/eligibility or similar experience in a managed care environment is required
Proficient in Microsoft Word, Excel, Access, Visio and PowerPoint
Expert proficiency in Facets subscriber/member setup and benefits eligibility
Strong knowledge of database management is preferred
Familiarity with healthcare and knowledge of Medicaid & Medicare
Critical listening and thinking skills
High-level analytical skills
Proper grammar usage
Decision making/problem solving skills

Provider Enrollment Unit Lead Resume Examples & Samples

Review Nevada State Enrollment, Revalidation and Change forms
Use State regulations to determine provider meets qualification to be enrolled
Enter/update provider information in the Nevada MMIS system
Respond to questions regarding provider eligibility
Accurate and timely documenting and response to complex provider inquiries
Identifies, prioritizes and resolves most questions and issues independently
Escalate more complex questions or issues appropriately
Complies with contract requirements, business unit rules and related industry and legal regulations
Collect and report on team metrics
Identify and report on escalation themes
Prepare huddle metrics and topics
Maintain references material in OneNote
Assist manager or in updating the Contact Center Manual
Watch analyst quality and performance
Report opportunities for analyst improvement
Support cross-department communications
Provide quality assurance review to agent and manager
Facilitate new hire side by sides
Provide agent support through group chat or one-on-one interaction
Be first line of contact for internal and external questions
Deescalate upset customers and resolve complex escalations
Follow up on escalated tickets to ensure customer satisfaction
Review and provide agents with latest web announcements and changes
Minimum of 2+ years of working experience in related fields
Prior Medicaid or healthcare experience required

VP for Student Affairs & Enrollment Management Resume Examples & Samples

A doctoral degree or other terminal degree in student personnel, higher education leadership, or any student-services related field from an accredited university
Progressively responsible experience in student affairs or enrollment management with at least five years in a managerial role at the level of director, dean or higher
Demonstrated knowledge of current trends and implementation of effective practices in student personnel and enrollment management
Demonstrated working knowledge of the areas within the division, including admissions and outreach, enrollment management, student life, and student success programs
Successful experience developing, implementing, and evaluating recruitment, enrollment, and retention strategies for students from diverse backgrounds
Successful development and implementation of an enrollment management plan, demonstrating effective use of data and achievement of results
Demonstrated experience as a collaborative, results-oriented leader who is skilled at building and maintaining effective and inclusive relationships, budget management, strategic planning, and human resource management
An understanding of state and federal programs, agencies and laws that specifically address higher education and student issues
Excellent interpersonal, communication, analytical, customer service, and leadership skills
Ability to effectively communicate with all levels within the university amongst diverse populations including staff, faculty, administration, students and other internal and external constituents
Ability to supervise the work of staff and recommend appropriate personnel actions
Ability to apply strong problem solving and conflict resolution skills and train and evaluate performance, taking corrective action as needed and dealing with stressful situations while maintaining composure
Proven commitment to collaboration, diversity, integrity, inclusion, accountability, and service orientation
Experience and a successful track record in a culturally diverse environment
Experience with and a successful track record of leadership in support of first-generation and non-traditional students
A strong understanding of academic issues, especially pertaining to academic integrity

Enrollment Outbound Specialist Resume Examples & Samples

Place outbound calls from lists provided by the Enrollment Department
Provide basic information about our programs, what is needed to continue enrollment, and register caretakers for informational events
Create and maintain accurate call result records in the caretaker’s call log
Maintain an average of 12-15 calls per hour

Enrollment Svcs Scholarship Coor Resume Examples & Samples

Determines fund availability and student eligibility for programs according to established criteria and coordinates eligibility appeals
Analyzes family and student financial and demographic data to determine eligibility for awards by applying a complex body of Federal, State, Institutional and Donor eligibility rules
Serves as primary liaison with fund providers for scholarship programs
Resolves problems involving the revision of aid, and informs students of actions and impact of changes
Assesses and modifies job schedules and coordinates overall production schedule to meet University goals
Exercises independent judgment in developing action plans for scholarship processing
Reviews applicable federal, state and institutional regulations to ensure that all scholarship programs are being administered appropriately
Reconciles and balances federal, state and institutional aid program accounts
Assists in determining effectiveness of scholarship programs

Director, Enrollment Management Resume Examples & Samples

Directs all admissions activities for GWSON’s graduate and undergraduate programs
Supervises all GWSON admissions regular and temporary staff, providing guidance and training on range of admissions topics (e.g. application processing, prospect inquiries, BANNER coding). Sets clear standards for job performance and provides opportunity for professional growth & development
Works with staff and faculty program directors to create an integrated, collaborative approach to the admissions process. Maintains a continuous line of communication with stakeholders to keep all parties informed of relevant admissions items/activities
Leads creation and execution of admissions communication and application plans including: application timelines/deadlines, applicant communication schedule, special program advertising & operations (e.g. Washington Squared), and scholarship applications
Drives improvement and quality initiatives within GWSON Office of Admissions, with a focus on data integrity, customer satisfaction, and efficient application processing
Responsible for tracking prospect inquiries and ensuring a timely & informative follow-up from GWSON admissions. Support admission staff in playing an advisory role in prospect/applicant’s decision to apply or enroll
Reviews enrollment data and participates forecasting current term enrollments and enrollment metrics (e.g., conversion). Conduct and manage data analysis and statistical evaluation including daily, weekly, monthly, annual, and ad hoc reports for admissions, enrollment, and other student related matters
Develops strategies & processes for increasing the quality & selectivity of the GWSON. Utilizes forecasting & historic trend data to meet GWSON enrollment targets on a cycle-to-cycle basis
Prepares reports on prospective student surveys and graduation/exit surveys. Heavy involvement in the completion of third-party reports and surveys (e.g. US News, AACN)
Key member in the creation & development of the strategic marketing and recruitment plan, which is developed collaboratively with GWSON’s admissions, marketing, and academic divisions. Provides important insights and recommendations for achieving annual enrollment goals
Manages all facets of GWSON’s student recruitments activities. This includes both in-person events (external & internal) as well as varying virtual events that GWSON may offer for distance recruiting
Responsible for managing staff’s travel schedule & time commitment to ensure consistent efficiency in GWSON Admissions operations. Work with faculty, students, and alumni to facilitate their participation in the recruitment process and provide prospective students with a well-rounded experience
Tracks and analyzes recruitment data to determine the return on investment and impact for all activities. Utilize those conclusions to shift or augment future recruitment plans
Plays a lead role in the successful transition from current GWSON software to TargetX, a new CRM system including: the preservation of data housed in existing systems, leveraging TargetX’s new capabilities for improved operations, and working with various collaborators to minimize the transition’s impact on applicants/enrollment
Works to coordinate training for relevant faculty/staff to increase knowledge of the advanced uses of TargetX and any other admissions-related software. Creates and provides training manuals
Runs structured reports on GWSON’s data integrity within GW’s central systems (i.e. BANNER) to ensure all data is accurate and up-to-date. Work with central GW and GWSON admissions staff to immediately remedy any inconsistencies
Works with GWSON Finance Department to reconcile revenue against enrollment data, and provide context on any erroneous or unknown allocations
Highly developed communication and interpersonal skills
Ability to multitask, prioritize, problem solve, and manage competing priorities and assignments
Demonstrated experience creating and executing strategies with well-developed analytical skills and statistical literacy
Prior experience managing or supervising

Enrollment Resume Examples & Samples

System configuration and performance in Jet Insure
Maintain security and user roles in Jet Insure. Provide access to clients and front end users
Provide user support in Jet Insure
Acts as liaison for client file feeds
Resolves errors in Jet Insure and performs Root Cause Analysis
Support Jet Insure training activity
Assists in building and maintaining groups & ID cards
Monitor, coordinate & maintain operational processes for group setup & ID cards
Analyze & create the ID card setup in RedCard to ensure it meets the company and client requirements
Analyze the custom attributes, reimbursements, qualifiers, riders, & wraps for the building of groups to ensure the operations back end accuracy
Identify and correct any inaccuracies in existing group setup
Create, change and maintain EOB and EOP setup
Responsibilities include adding, making changes to, deleting, and terminating groups to ensure the operations back end processes
Excellent understanding of how groups are set up in Meditrac; ability to interpret and disseminate such to management
Identify trends in group & ID card setup and provide expert advice to management on resolutions
Coordinate with Client Services & Operations to ensure the integrity of the group & ID card data
Effective work with Client Implementation Specialists & management to develop procedures & protocols

Assistant Director Enrollment Management Resume Examples & Samples

A bachelor’s degree from an accredited four-year institution of higher education
Progressive experience in college admissions or college student services processing and operations
Experience with personnel supervision and a record of effective collaboration with other campus offices
Strong process management, resourcefulness, use of good judgement, and the ability to work well under pressure
Successful facilitation of projects as a member of a core team
Ability to balance multiple priorities, responsibilities, and programs simultaneously
Significant demonstrated experience managing a student information system, preferably Banner
Experience implementing and developing the use of a CRM for college admissions, preferably Slate

Member Enrollment Lead Resume Examples & Samples

Develop a thorough understanding of the clients within the assigned region
Conduct daily/weekly communications with Client Services and the Member Enrollment team to ensure that issues are triaged and resolved in an expedited manner
Create EE file schedules for Member Enrollment Analyst teams; ensure schedules are adhered to and EE turnaround times met
Enhance organizational efficiency by participating in cross-functional projects related to member enrollment
Promote and support service guarantees (e.g. GOSE)
Maintain and communicate client documentation associated with contractual requirments; track operational results to ensure quality metrics are achieved and/or exceeded
Track eligibility EDI (EE) errors and discrepancies; identify and report trends
Oversee user acceptance testing (UAT) to confirm success; review and approve code fixes into production
Ensure membership data queues, inquiry tracking, emails, faxes and other system processes are handled timely and accurately
Proactively communicate and coordinate membership data issues with Sales, Client Services, and Customer Service departments; work collaboratively with these departments to develop solutions
Deliver membership data reports (e.g., eligibility listings) as required by the company and by the client
Demonstrate expertise in a variety of IT concepts, practices, and procedures and maintains a general knowledge of company-wide processes and systems (e.g. Windward)
Work with management to streamline processes and reduce the cost of ‘paper’ enrollment and manual work using continuous quality improvement (CQI) methodologies
Work closely with Sales and Client Services to identify customer expectations and implement processes and procedures to ensure customer needs are met
Successfully manage a high volume of projects and tasks with, often with competing priorities
Ensure regulatory and legal compliance (HIPAA) within the department
Specific knowledge of member enrollment processes in a commercial, Medicaid, or Medicare Health Plan/TPA organization preferred
Excellent analytical and creative problem solving skills
Strong interpersonal, written and verbal communication skills – both technical and non-technical
In depth knowledge of eligibility EDI file formats, including HIPAA 834, required
Deep functional understanding and hands-on experience implementing eligibility EDI
Demonstrated accuracy and attention to detail; innovative thinking ability
Lead and drive projects and teams successfully
Strong leadership and communication skills to drive compliance with eligibility EDI (EE) requirements among submitting constituents (i.e. clients)
Ability to work independently without close supervision
Excellent organizational and time management skills; ability to handle multiple projects and priorities
Embrace and positively influence change
Exceptional Microsoft Office (Word, Excel, PowerPoint, Visio) skills required
Process oriented; focused on standardization, streamlining, and implementation of best practices
Demonstrate self-motivation by taking initiative to learn more and take on more challenges
Bachelor’s degree or minimum 3 years equivalent experience in EDI or Business Analyst role

Enrollment Assistant Resume Examples & Samples

Serve as the initial contact of the admissions office
Greet and welcome all visitors and field questions
Inform prospective students about admissions process and procedures
Assist with the completion of admissions applications
Creates and maintains files and examines applications submitted for accuracy
Refer students, parents and college staff to appropriate offices for non-admissions related issues
Organize front lobby and ensure that it is fully stocked with admissions and college publications
Attend recruitment events on campus when needed and assist with special programming
Processes, and verifies applicant processing procedures
Field incoming inquiries (phone / e-mail)
Associate’s degree (or equivalent, relevant experience)
Previous work experience (2-3 years) in a higher education environment preferred with at least 1 year of Admissions, Customer Service or Student Affairs experience
Ability to effectively multi-task and prioritize workflow
Excellent organizational, planning, and problem identification/solving skills
Ability to make independent/objective decisions
Proficient with personal computer, Windows, Microsoft Office software, and student database application
Must be able to do normal business arithmetic accurately and maintain statistical records and reports

Assistant Director, Enrollment Management Resume Examples & Samples

Meet or exceed enrollment targets for graduate students; support the School of Education’s and the University’s overall enrollment goals; collaborate with University partners for UG enrollment
Detailed knowledge of graduate/adult learner recruiting and effective practices
Collaborate with key faculty and academic program directors in the recruitment of students into various degree, credential and certificate granting programs
Work closely with the Graduate Division of Loyola Marymount University in following established parameters and standards
Assist in planning, administer and facilitate LMU’s School of Education New Student Orientation program, in conjunction with other members of the School of Education
Support the development and implementation of the strategic graduate recruitment plans; collect, analyze and report on enrollment trends; make recommendations for budget targets based on potential enrollment in all degree, credential and certificate programs in the School of Education
Collaborate with marketing team and others to help develop compelling content for recruitment communications, website, print publications, advertising, etc
Under the direction of the Director, support the School of Education’s interface with CRM software (SLATE)
Analyze and report market and enrollment trends as part of periodic program review process
Assist in management of the graduate admissions budget and provide input on its development
Ensures, through personal leadership example and supervision, that all personnel and activities of the Enrollment Management department project a favorable image of the University upon staff, student body, faculty and the general public
Builds, promotes and sustains positive cooperative relations with Los Angeles area school districts, the Archdiocese of Los Angeles, Charter Management Organizations; the LMU community; the general public; other colleges and universities and community colleges
Demonstrated leadership and supervisory experience, ability to motivate staff; the equivalent of at least three years of professional experience and success in admissions, preferably in the context of graduate education and/or higher education; excellent analytical, communication and networking skills; ability to build teams and collaborate effectively with other managers; demonstrated support of diversity goals in staff supervision and student enrollment; international experience; second language proficiency
Five years of experience in higher education with at least three of those years in a recruitment role
Preferred background includes experience working in private, tuition-dependent institutions and a candidate who is flexible, optimistic, responsive, agile and appropriately opportunistic will be a good match for this position
Special Skills
Substantial experience with contemporary enrollment management practices and be astute observers of market trends in higher education
Knowledge of and experience with a CMR software suite, preferably SLATE
Must be analytical, data-informed and results-oriented
Demonstrated strong leadership, communication, marketing, planning and organizational skills
Skilled public speaker
Skilled at developing staff, fostering teamwork and managing change
Familiarity with graduate student and non-traditional student recruitment
Typically Bachelor’s degree in education, marketing, communications or related field. Master’s degree in education, marketing, or related field highly desired. Incumbent will be expected to continue upgrading knowledge, skills, and abilities to keep abreast of software skills and office policy changes

VP for Enrollment Management Resume Examples & Samples

Develops, implements, maintains and updates the Strategic Enrollment Management Plan aligned with the mission and strategic plan of the institution; coordinates with internal and external stakeholders to build upon strategies to ensure that the Strategic Enrollment Management Plan continually evolves to meet the changing needs of the College and the market
Identifies and meets enrollment goals for undergraduate, graduate, extended and online admissions; works effectively with satellite campuses and other programming locations
Leads the development of consistent enrollment reports, enrollment metrics and measurable outcomes, leveraging analytics to inform strategies; makes informed decisions about short- and long-range enrollment goals, strategies and new market opportunities
In collaboration with Marketing, develops targeted marketing plans to generate engagement with key constituents; develops and maintains strong marketing campaigns both for branding and targeted markets with measurable objectives and timelines for diverse populations; and, leads annual market analysis for all student populations and locations
Develops strategic partnerships with faculty, academic deans, secondary schools, local businesses and other stakeholders to advance the College’s strategic goal to facilitate enrollment growth, to increase access for students from underrepresented populations, and to increase the diversity of the overall student body
Develops and implements goals, objectives, policies, procedures and work standards for the department; evaluates departmental structure and function for continual improvement of the efficiency and effectiveness of operations
Models inclusive leadership with his/her staff, promoting on-going professional development, performance conversations, and enthusiasm about the work resulting in a culture of teamwork and success
Serves as an integral member of the President’s Staff; works collaboratively with other VPs on college-wide strategies to successfully realize the College’s mission and strategic goals
Works collaboratively with the Academic Deans to develop and implement creative and innovative recruiting strategies
Provides strategic direction and oversight of NCAA Division III Athletics departments; ensures that recruitment operations meet the strategic goals and objectives of the College
Directly participates in institutional planning and decision making as a member of the College’s Leadership Team
Oversees and develops Financial Aid strategies in alignment with enrollment goals
Oversees the development and administration of the budget for assigned functions
Represents the College to external media for enrollment-related interviews, issues and inquiries
Ensures all regulatory compliance and proper representation within enrollment management, financial aid, and athletics departments
Demonstrates commitment to Inclusive Excellence
Knowledge of trends and best practices in enrollment management, financial aid and athletics; a commitment to outcomes, assessment, and strategic planning
Knowledge of best practices in recruitment and retention of students from under-represented populations
Knowledge of higher education regulations governing recruitment, financial aid and athletics for both traditional campus and extended studies programs
Knowledge of principles and practices of budget development and administration
Knowledge of principles and practices of developing teams, motivating, and managing employees
Knowledge of academic excellence in student recruitment and enrollment
Outstanding oral, written and interpersonal communication skills with the ability to listen and collaborate with diverse audiences
Experience and success at leading change across an organization
Strong analytical and critical thinking skills; effective data-driven decision making related to enrollment management planning
Entrepreneurial, innovative and strategic approach to enrollment management
Ability to develop and implement institutional branding and messaging

Provider Enrollment Resume Examples & Samples

Obtain required credentialing paperwork from insurance companies and complete with required information from existing credentialing files and/or in conjunction with the physician or non-physician provider
Forward completed paperwork,a fter ensuring accuracy, to insurance companies to be assigned the necessary provider identification numbers
Contact physician and non-physician providers to verify and correct any information on paperwork rejected from insurance companies
Work with new physician and non-physician providers to ensure necessary documentation is completed, returned, and forwarded to insurance companies in order to prevent / minimize delays in claims processing and cash flow
Field telephone or written inquiries, questions and concerns (in a clear, concise and courteous manner) from insurance companies and physician or non-physician providers regarding status of provider identification numbers or credentials
Maintain organized and accurate files as well as an efficient and effective credentialing tracking system to ensure credentialing is obtained from all physician and non-physician providers. Ensure that all insurance companies have current and accurate information they need to process claims in a timely manner
Keep PE Supervisor informed at all times of the status of new/revised or pending physician and non-physician provider numbers, effective dates, plans, etc. to prevent delayed claims filing and cash flows
Maintain understanding of and apply North Carolina Quality Assurance credentialing standards
Maintain highest level in integrity and compliance with MEDNAX Services, Inc.corporate HIPAA and Confidentiality policies pertaining to sensitive, confidential physician and non-physician provider or patient information
Manage or participate in special projects as assigned and maintain individual productivity and performance standards
Participate in administrative staff meetings and attend other meetings and seminars, as may be required
Assist in evaluation of reports, decisions, and results of Business Services in relation to established goals
Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of Business Services and services performed
May serve as a member of the Management Team or New Practice Acquisition Teams representing Provider Enrollment. Performs duties necessary to ensure the team’s projects/goals are completed. Take ownership of special projects, researches data and follows through with detailed action plans. Actively participate in problem identification and resolution and coordinate resolutions between appropriate parties
Adhere to MEDNAX Services, Inc., Department and HR policies and procedures
Associate Degree with 2 years of progressive revenue cycle management expereince (preferrably physician billing and credentialing experience) or Bachelor Degree in business with 1 year of progressive revenue cycle management experience (preferrably physician billing and credentialing experience) is strongly preferred
Excellent customer service orientation required with the ability to communicate professionally and effectively both written and verbally, with physician and non-physician providers, insurance companies, executive/leadership team, and MEDNAX Services, Inc. operations and managed care staff
Knowledge of pediatric, anesthesia, critical care and pain management physician billing and collections preferred
Strong working knowledge/experience using Microsoft Word, Excel and Internet
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituents in a diverse community with frequent interaction

Provider Enrollment / Assoc Resume Examples & Samples

Request and complete all necessary and appropriate forms and applications for submission to the proper healthplan entities
Maintain and update database with both enrollment status and necessary data elements according to structured / required protocols
Document all tasks, phone calls, emails and other forms of communication during the enrollment process in the database with clear and concise notations
Escalate all issues to the appropriate members of the management staff, region, and/or co-workers according to required protocols, within established timeframes
Complete and update CAQH database, when appropriate
Communicate with all necessary internal departments in a timely manner
Ensure accuracy of all work prior to forwarding to Q.A
Scan and index completed applications
Monitor and update expired licenses and all other required credentials, as requested
Responsible for processing re-credentialing requests, as required
Complete other tasks or projects as assigned
Credentialing experience and / or knowledge preferred. Provider Enrollment experience and / or knowledge preferred
Critical thinking and compliance with workflows, policies and procedures is a must
Experience with credentialing systems such as Intellicred, Workview, etc. beneficial
Good verbal and written communication experience and skills required
Good aptitude with learning different systems and navigating between different systems preferred
Quick ability to adjust to changing and fast paced environment
Excel experience with creating and manipulating spreadsheets as well as working knowledge of Acrobat is strongly preferred

Enrollment Advising Manager Resume Examples & Samples

Lead and manage an enrollment advising team
Provide outstanding customer service and advisement to customers through face-to-face, telephone, and electronic media in a mobile environment
Provide information to technical college applicants and enrolled students concerning admissions, records, academic advisement, as well as state and federal financial aid assistance
Assist with registration and graduation activities
Advise on financial assistance programs available to college applicants and enrolled students, including scholarships, grants and student loans
Display a high level of effort and commitment to performing work; operate effectively within the organizational structure; demonstrate trustworthiness and responsible behavior
Assist with the design and execution of special events, projects and activities as requested
Utilize database software and statistical programs for tracking purposes and assessment of services provided
Perform other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College

100

Senior Enrollment Assistant Resume Examples & Samples

To provide superior customer service to students, alumni, parents, and staff in a multi-channel environment while responding to questions and troubleshooting issues
To triage all customer contacts to ensure a high first contact resolution by effectively answering questions and providing general information to customers regarding Financial Aid, Registrar, and Student Account services
To communicate, excellently and effectively in-person and through email and phone contact
Process both online and hard copy transcript requests, which may involve including performance of necessary research to produce the requested transcript
To understand and explain the calculations and ending balances, including any refunds, components of loans and financial aid that are shown on student statements
To perform general accounts receivable, receipts and payments, related to CASH Card, tuition payments, or other transactions as required
To maintain a strong working knowledge and understanding of the Financial Aid, Registrar, and Student Account services through knowledge-sharing and training opportunities
To thoroughly understand of the work-study program, including awards and deferred work-study; to verify any related documentation and updating the on-boarding system

101

Enrollment Agent Lead Resume Examples & Samples

Integrity – Job requires ethics and honesty
Service Orientation – Seeks opportunities to help people
Ability to break down or simplify processes and concepts for training and teaching purposes to ensure trainee understanding
High school diploma or equivalent degree
Minimum four (4) years experience working in an office setting, preferably in a customer service and/or data entry environment with at least two (2) years experience working as an Enrollment Agent
Previous experience working in a customer service environment with training and/or teaching
Previous sales experience required
Proficiency in Microsoft Office Suite is required. Skills testing in various areas (such as typing, data entry, Word, Excel and Outlook) may be required
Current Notary Public License required
Ability to travel as required with the ability to prepay all travel expenses and receive reimbursement

102

Online Enrollment Systems Manager Resume Examples & Samples

Systems Manager of the Online Enrollment System, and all of its associated components
Directly and/or indirectly manage a team of resources, part-time or dedicated to the Online Enrollment System
Responsible for coordinating the planning, building and maintenance of online health insurance applications from paper or PDF via a custom software application
Meet face to face and over the phone with Carrier partners to coordinate the different application builds
Responsible for receiving, prioritizing, and following up on system bugs and improvements to the current system
4 years of prior management experience
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Adobe Acrobat
Works independently with little supervision
Familiarity of the health insurance industry, carriers, and their related products
Previous management experience in a technology space
Strong project management experience

103

Assistant VP for Enrollment Management Resume Examples & Samples

Supervising adult program recruitment, admission, and student success
Developing and implementing enrollment forecast models, working directly with the Sr. VP for Enrollment Management, Deans of Tift College of Education, Stetson School of Business and Economics, and Penfield College of Mercer University, and in collaboration with all areas of the University
Gathering and analyzing appropriate internal and external enrollment data to be used for informed decision-making
Communicating and collaborating routinely with other university leaders, as well as all internal and external constituencies
Developing and leading internal and external recruitment strategies for all adult programs
Promoting the adult undergraduate and graduate programs across the university community
Establishing, implementing, and assessing the university’s Strategic Enrollment Management plan for adult programs
Maintaining relationships with student financial planning, enrollment management, marketing and communications, and other student services units to develop strategies for student transition and success

104

Enrollment Management Assistant Resume Examples & Samples

Two years experience in general office, clerical and administrative support work
Experience in handling confidential materials
Experience working with international students
Excellent typing skills, word processing, proofreading
Knowledge of computer/word processing programs
Sensitivity towards individuals from other cultures and religions who often have limited English ability
Position requires fast and accurate work
Demonstrated ability to manage time effectively in a fast-paced environment
This position requires that you access a federal database called SEVIS. SEVIS requires users to be U.S. citizens or permanent residents
Previous experience in Banner
Study abroad experience
One year work experience in higher education
Incoming Exchange Students
Act as the point of contact for all of our exchange partners. Collect university applications and process them in Recruiter & Banner for all exchange students
Have basic knowledge of J1 regulations and be familiar with DS-2019 forms in order to help with questions from exchange students
Oversee all correspondence sent to exchange students including specialized welcome letters and email communication flow
Advise students on all aspects of WSU attendance including how to select classes, living in the residence halls, health insurance, providing information on the campus and city, etc. Connect students with academic advisors. Assist students with enrollment
Handle the International Buddy Program by promoting to domestic students in order to pair them up with incoming exchange students as well as plan some group activities throughout the semester
Meet with students when they check into the Office of International Education upon their arrival at WSU
Organize the orientation for exchange students to provide immigration requirements and restrictions, and WSU policies governing health insurance, etc
Conduct a tour of the campus and city
Serve as the student’s resource person throughout their time at WSU. In addition, serve as liaison between students and the Office of Housing and Residence Life, the Registrar’s Office, Financial Operations, etc
Study Abroad (outgoing) Students
Handle all transfer credit for outgoing students, which includes entering new courses into banner and sending the necessary documents to the Registrar’s Office to have the credit posted
Update the transfer credit equivalency lists on the website as new courses are evaluated
Correspond with students regarding their transcripts and posting of transfer credit
Assist with the Study Abroad Ambassador Program
Serve as a backup for the area of study abroad and help in all areas as requested
Scanning
Handle scanning of appropriate admissions documents, study abroad files and transfer credit files into the University’s document imaging software
Work with Associate Director, International Admissions and ITS on scanning projects
Pre Admissions Processing Backup
Perform Pre Admissions processing of documents and sending emails to students when the Pre Admissions staff member is gone or requested by management
Miscellaneous
Enter post-admission student holds in Banner like SEVIS, Housing, Shocker Connection and any other holds that may be needed for admitted students
Perform various assignments as needed, which may include, but are not restricted to, errands to and from the main campus; participate in the ongoing cross-training that will take place in the office; other projects as assigned by the management

105

Enrollment Medicaid Specialist Resume Examples & Samples

Meets with individuals who may qualify for enrollment in Senior Health Partners or Montefiore MSO throughout the 5 boroughs, Westchester and Nassau County. Explains the program features, benefits and commitments, including explanation of the Member Handbook
Assists with orientation of new Enrollment Specialists at Senior Health Partners so they understand the model, support enrollment growth and are able to answer routine questions about the program
Complete Medicaid applications for New Enrollees and Renewals as needed
Facilitate compilation of all required documents. Call, write or in person contacts landlords, employers, bankers, insurance companies, etc. to obtain required documents
Submit documentation to Human Resource Administration (HRA) within specified time-frame to assure Medicaid coverage for participant
Assist Intake and Care Teams in confirming Medicaid eligibility upon referral by Enrollment or Care Teams
Maintain records on every member to show coverage status and timing of re-certification in CCMS Management Information System (MIS)
Document status of Medicaid and entitlement coverage in designated CCMS Management Information System (MIS)
Prepare/submit monthly reports
Participate in relevant entitlement training/meetings
High School Diploma or GED equivalent
Fluent speaking and reading in Spanish and English
2 years of work-related experience with Medicaid such as eligibility, screening, application process, review, determining eligibility, recertification or processing
Fundamental technical skills so you can solve common serviceable computer problems with an HF
Technician telephonically or independently
Proficiency in navigating the internet and multi-tasking with multiple software/electronic documentation systems simultaneously (toggling)
Significant electronic records management capabilities for moving around in a database and entering information
Basic usage experience with a corporate email system including calendar functionality, patient health information (PHI) database usage and basic user skills with MS Word and Excel
Excellent communication, interpersonal and decision-making skills for frequent interaction with Members and internally with other business units
1 year of job specific industry experience in Long-Term (LT) or Managed Long-Term Plan (MLTCP)
Associates degree or 60 college credits and 1 year of work-related and job specific experience
Technical skills in e-faxing, electronic archiving or encryption
Knowledge of current community health practices for the frail adult population and/or cognitively impaired seniors including the values offered with integrated care
Experienced in one or more of the following additional areas: health insurance, home care environment, acute or sub-acute
Experience with multiple Medicaid managed care plan products such as, Family Health Plus (FHP), Eastern Benefits System (EBS), and Federal Employee Program (FEP)
Experience training or coaching junior staff in daily department operational procedures and product knowledge

106

Administrative Assistant to Avp-enrollment Management Resume Examples & Samples

Strong written and oral communication skills. Strong computer skills to include Microsoft Office products
Given the sensitive nature of the position’s responsibilities, confidentiality is extremely important
Ability to interact effectively and tactfully with internal and external contacts
Ability to accomplish tasks with little supervision

107

Director of Enrollment Management Resume Examples & Samples

Directs recruitment efforts in partnership with marketing and communications
Directs all aspects of the application review process, including technical systems
Directs activities related to GSSW financial aid, including management of discount awarding, and makes final scholarship decisions for admitted students
Generates and analyzes reports related to GSSW inquiry and applicant records and recruitment activities and yield
Meets with prospective students and applicants to discuss programs and education goals
Supervision of a growing team
Works with GSSW administration and the DU Office of Administration and Finance to develop annual predictive model; monitor admission and financial aid awards to meet goals; collaborates with DU departments as requested
Other duties related to the overall operations of the school as assigned
Strong leadership, organizational, interpersonal, written and oral communication skills
Leadership experience working with multiple organizational teams and systems
Demonstrated success in recruiting diverse student populations
Experience collaborating with marketing and communication departments to achieve recruitment and enrollment goals
Demonstrated experience building strong relationships and collaborating with local, state, national and international organizations to increase the pipeline of prospective students
Advanced computer & project management skills, including Microsoft Word, Excel, Access, and Outlook
Preferred knowledge of Slate ERM system, Banner
Minimum 2 years higher education/admissions experience; supervision of administrative professionals in a higher education setting
Minimum 5 years admission, recruitment, or financial aid experience; ideally, online academic program recruitment experience

108

Vice Chancellor for Enrollment Management Resume Examples & Samples

Bachelor’s degree in a relevant discipline, although an advanced degree is preferred
Significant experience in leading and managing complex enrollment management divisions and/or units
The ability to help position the University to meet the changing demographic trends and financial realities of prospective students
Expertise in championing a University-wide commitment to diversity and inclusive excellence
Ability to leverage data and metrics to inform and shape enrollment strategy on a continuous basis
Strong ethical grounding with a track record of visionary and responsible leadership
A firm grasp of current regulatory and compliance requirements for financial aid and other reporting
A demonstrated ability to develop a strong culture and lead effective and cohesive teams
A track record of building strong systems and processes to enhance long term enrollment strategies
Proven experience in coaching and guiding institutional leadership, to include academic administration
Strong communication and presentation skills
A management style that builds on a strong organization and team, while requiring accountability and measurable results
Ability to manage change in a dynamic environment
A keen ability to “sell” new ideas and initiatives to internal and external audiences
A willingness to take calculated risks
Strong listening skills, comfortable and effective at all levels of the organization
Ability to communicate a compelling and inspired vision or sense of core purpose, talk about possibilities, and inspire and motivate; and
The ability to advocate for resources, with a keen focus on demonstrable return on investment

109

Assistant VP for Enrollment Management Resume Examples & Samples

Develop and execute a comprehensive and data-driven marketing and enrollment plan that supports the Institute’s goals for enrollment, quality, diversity, and geographic segmentation as outlined in the Enrollment Management Plan and Diversity Plan, in conjunction with the Vice President for Enrollment
Collaborate yearly with chairs and deans to revise and enhance targeted communications designed to achieve academic department enrollment goals
Provide oversight of the electronic undergraduate admissions process, creating weekly reports of completed applicants for counselors, and using productivity reports to generate goals for counselors, monitoring results, and reviewing with counselors
Select qualified undergraduate applicants for admission to PrattMWP based on applicant credentials, likelihood of enrolling, and specific goals and assist the VP for Enrollment in the selection of qualified applicants for the Brooklyn and Manhattan campuses to meet annual goals
Work with the VP, deans and chairs to establish enrollment goals for Pratt’s three campuses, reviewing trend data, previous year success, yield, acceptance rates, scholarship strategies, and applicant pools. Establish enrollment goals for MWP freshmen and transfers based on a strategic enrollment plan with goals for quality, diversity, department enrollment, geographic segmenta
Develop online admitted student surveys for graduate and undergraduate students as well as any other surveys for particular programs and provide written reports on analysis and results; collect and analyze email and social media marketing metrics and data for the purpose of making data-driven marketing decisions, assessing and improving recruitment and marketing efforts, and developing new strategies for advertising, print, social media, telephone, web, mass mail, varied communications media, admission’s events scheduling, and information sessions geared to undergraduate and graduate students
Develop yearly travel/recruitment plan for undergraduate admissions based on analysis of several years of enrollment data, including off-campus advisement sessions, high school visits and National Portfolio Days for all three campuses; develop the power-point presentation for groups on- and off-campus about Pratt’s programs for all three campuses, admissions requirements, marketing messaging, and important facts and develop and maintain yearly calendar for information sessions, daily campus tours, specialized high schools group visits, and individual counselor advisement sessions
Provide leadership, hiring, supervision and training of undergraduate admissions staff including counselors, assistant directors and associate directors as well as hire staffing as necessary including part-time help and seasonal admissions counselors/recruiters
Oversee the supervision and training of student assistants in student campus tour guide program including training students, providing information for tours, monitoring them for feedback, assessing survey instruments, providing feedback to students for improvement
Serve as Pratt MWP liaison, including regular visits to Utica campus to ensure proper follow-up in all aspects of admissions including training of counselors and associate director, hiring of new staff when necessary, as well as working with publications on content and schedules for delivery
Prepare admissions and enrollment reports weekly for PrattMP for distribution
Maintain positive and collaborative working relationships with all academic and student support offices
Supervise the assistant visit coordinator in the oversight of the reception area for Admissions, development and management of content of campus tours including writing tour script and the daily tour departures with the visit coordinator
Strong leadership qualities, including the ability to inspire a strong sense of customer service in staff
Excellent communication skills including public speaking and writing
Ability to relate to a diverse student population, and to work effectively with colleagues ranging from support staff in enrollment offices to other senior academic leaders
Demonstrated track record of success in the field of enrollment marketing and recruitment with experience in print materials, mass email, and social media
Proven success in competitive marketing, positioning and messaging
Knowledge of national and international trends and developments in recruitment and admissions for the purpose of modeling and strategic planning
Proven commitment to diversity, equity and inclusion; demonstrated ability to create and maintain positive working relationships with people of diverse backgrounds and perspectives in a professional community that views diversity and collaboration as organizational strengths
Ability to take initiative, exercise sound judgment, and handle multiple priorities in a fast-paced environment; and
Demonstrated experience with integrated student information systems and innovative technologies for recruitment and admissions
Must possess exceptional organization and multi-tasking skills
Must have recent experience with integrated databases (preferably Colleague), and reporting software (e.g., Business Objects), and mass email software
Experience developing and analyzing online surveys

110

Director, Enrollment Management Resume Examples & Samples

Experience developing and implementing document imaging processes
Performing report and data analysis to measure effectiveness of imaging operations
Team-oriented leadership and staff management skills
Experience in mail room operations
Direct all functions and activities of a department
Establish and implement short- and long-range organizational goals, objectives, policies, and operating procedures
Monitor and evaluate operational effectiveness and implement changes required for improvement
Design, establish, and maintain an organizational structure and staffing to accomplish the organization’s goal and objectives effectively
Monitor annual budget for the department
Departmental oversight and management of enrollment imaging, scanning, and mail room operations and staff
Coordinate and prioritize projects and maintain service level agreements with Enrollment Management stakeholders
Provide mentoring, direct professional development initiatives and training plans for department staff
Manage peak and off-season work schedules

111

Assistant Director of Enrollment Prospect Management Resume Examples & Samples

Copy writing and execution of print and electronic communication
Elevate and maintain social media presence for Office of Admission to grow inquiry pool
Determine social media channels to effectively engage with prospective audiences
Work with Office of Admission in determining content, tone and messaging for telecounseling efforts
Work with members of Enrollment Intelligence to use data driven approach and utilize messaging analytics to optimize communication flow
Support communication and marketing efforts as needed, as determined by Associate Director of Enrollment Marketing and Analytics
Support Admission and Enrollment Intelligence staff in campus based and other events, as needed

112

Provider Enrollment Coord Senior Resume Examples & Samples

Completes and submits provider enrollment initial applications, updates and revalidations for all facilities and physician subsidiaries seeking government reimbursement
Coordinates reviews of provider applications by appropriate departments
Develops and implements business solutions and procedures to prevent and mitigate issues and risks related to provider enrollment reporting requirements and record keeping
Develops and maintains systematic reporting processes with key administrative and clinical management positions in each facility and physician group to collect and report relevant data required for government provider enrollments, updates and revalidations
Resolves issues related to enrollments and updates as identified by fiscal intermediaries and/or government agencies and responds to related requests for information in a timely manner to prevent or minimized unforeseen cash flow interruptions of government reimbursements
Develops and maintains a master data file for all documentation relating to the filing of all government provider enrollments necessary to maintain billing compliance
Serves an expert consultant to senior leadership team members and finance directors regarding regulatory reporting requirements related to provider enrollments and updates
Includes preparing education and training materials and presentations, as necessary
Provides analysis and recommendations concerning Medicare provider-based designations
Collects, maintains and protects confidential proprietary information about Seton and personal information about its management personnel, corporate officers and Board of Trustee members as required for provider enrollment applications and updates
Prepares education and training materials as neccessary
Works with Presidents, Vice Presidents, Central Health executives, other taxing/public entities and state officials for approval of projects
Stays current on healthcare reform related changes and works on organizational readiness for targeted changes
Acts as lead person in the development and coordination of Delivery System Reform Incentive Program (DSRIP) projects. Serves as Seton’s expert in 1115 Waiver DSRIP rules providing guidance to project owners and incorporating changes with changing regulations
Technical experience in governmental reimbursement is required
Experience with supplemental funding initiatives (e.g., Texas 115 Waiver) is required

113

Enrollment Counselors Resume Examples & Samples

Engaging with qualified inbound leads from Tier 1 to better assess individual customer’s needs Leveraging past Sylvan knowledge to sell the benefits of Sylvan and answer specific questions around Sylvan’s suite of services
Making expert recommendations for programs, assessments and tours at local centers
Notifying centers of specific customer needs to ensure seamless transition and sale at time of center visit
Notifying and working with centers when their data is not up to date or specific enough to allow you to schedule appropriate next steps with prospective customers
Serve as the customers’ main point of contact from start to finish and scheduling follow up calls, when appropriate, to assist prospect’s needs and answer follow-up questions
Doing outbound calling to re-enroll families that have previously engaged with Sylvan
Completing project work for other departments as requested including outbound callings campaigns, product/program testing, data verification, etc
Participating in scheduled team calls
Spending additional hours outside scheduled hours on training, project calls and in-center training, as needed
Performing additional tasks outside Sylvan Sales/Support Operations
Meeting service and team performance level objectives (metrics)

114

Provider Enrollment Liaison Resume Examples & Samples

Supports Medicare/Medicaid enrollment activities for all SHC sites
Two years of direct experience with managed care, third party and government insurance provider enrollment required
Medicare/Multi-state Medicaid provider enrollment experience required
Delegated credentialing auditing experienced preferred
Knowledge, development and implementation of enrollment workflow processes preferred
Demonstrated experience with change management and ability to influence people not in a direct reporting relationship preferred
Associate’s Degree in Business or Healthcare related field required
Must have excellent computer skills (documentation, database management, spreadsheets), Adobe Pro, Microsoft Office Applications (Excel, Word, Outlook, PowerPoint, etc.)
Ability to problem solve, and effectively negotiate conflict
Knowledge of healthcare environment and healthcare delivery systems
Knowledge of medical provider credentialing procedures and standards
Data management skills including querying, reporting, and document generation
Maintains strict confidentiality with regard to provider information and understands/adheres to HIPAA Privacy & Security policies and procedures
Well-organized, detail oriented and able to meet deadlines with minimal errors
Strong written, phone, and verbal communication skills; proven ability to communicate with physicians and leadership
Must be able to lead and work cohesively in a team oriented environment and be able to foster good working relationships with others both within and outside the organization
Demonstrate ability to exercise discretion and independent judgment, including using various resources and seeking input from appropriate personnel throughout the organization in decision-making process, to address issues, and provide guidance to hospitals
Coordinate inter-departmental efforts to improve processes in the organization
Ability to speak effectively before a group, conduct training sessions and conferences

115

Adjunct / Dual Enrollment Mathematics Resume Examples & Samples

1) Master's degree in mathematics or related field from a regionally accredited institution or university with at least 18 semester credit hours in mathematics or statistics at the graduate level at the time of employment
2) Experience in developmental education in higher education and/or experience in secondary school public education
3) Knowledge and ability to use Microsoft Word, Power Point, and Excel
4) Excellent oral/written communication and organizational skills

116

Enrollment Advising Manager Resume Examples & Samples

Create and maintain a high performance environment characterized by positive leadership and strong team orientation
Schedule staff appropriately to cover hours of operation and other events to include New Student Orientation and Weekend College One-Stop hours
Define goals and/or required results at beginning of performance period
Communicate regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective action when defined goals and/or results are not met
Evaluate employees at scheduled intervals, obtains and considers all relevant information in evaluations
Motivate staff to improve quantity and quality of work performed and provides training and development opportunities as appropriate
Provide outstanding customer service and Advisement to customers through face-to-face, telephone, and electronic media in a mobile environment
Advise and orient students to GTC’s academic structure and policies
Apply analytical, critical thinking, analysis, or research techniques to isolate or clarify questions and issues
Provide students with guidance and information regarding career options, goal setting, and career research
Assist students with the development of individual education plans
Help students identify available support services for academic success
Advise students throughout the educational process
Provide accurate guidance to customers
Respond to customer inquiries in a timely manner and keep customer updated on resolution progress
Regularly handle requests for Admissions, Records, Academic Advisement and general Financial Aid information from students, staff, faculty and the general public
Provide guidance to students, staff and the general public on the availability of financial aid, the requirements associated with the availability, and the application process
Compile information; coordinate the development of; and maintains the accuracy of information for brochures, handouts and advisement materials for use by students and staff according to established guidelines for Financial Aid, Admissions, Records and Academic Advisement
Respond to questions and concerns from students with accurate and complete information and does so in a courteous and professional manner
Provide less experienced staff, if applicable, with necessary documentation and resources to address routine questions
Assist students with understanding the registration process in BANNER
Accept Records forms for processing, following established protocol
Share information with other departments regarding registration and graduation activities in a timely manner
Verify student record information to requesting personnel
Conduct graduation audits, advisement on graduation requirements, and other graduation related activities
Advise on financial assistance programs available to enrolled students, including scholarships, grants and student loans
Assist students in a professional manner concerning the financial aid application process
Accurately determine and thoroughly monitor eligibility and the award to be given
Ensure forms are fully completed before being submitted
Maintain confidentiality of information as necessary and follows technical college policy regarding release of information
Counsel students using all available financial aid resources to project yearly plan for financial support. Analyze financial aid special consideration appeals and Standards of Academic Progress Appeals. Ability to deal calmly with student applicants and their financial aid issues
Demonstrate eagerness to learn and assume responsibility; seek out and accept increased responsibility; display a "can do" approach to work
Show persistence and seek alternatives when obstacles arise; seek alternative solutions; do things before being asked or forced to by events
Work within the system in a resourceful manner to accomplish reasonable work goals; show flexibility in response to process change and adapt to and accommodate new methods and procedures
Accept direction and feedback from supervisors and follows through appropriately
Work when scheduled; begin and end work as expected; call in according to policy when arriving late for work or when absent; observe provisions of Fair Labor Standards Act; observe policies on break and lunch periods; use work time appropriately
Readily assist with special events, projects and activities
Share information with other departments regarding activities in a timely manner
Provide periodic workshops and training sessions to promote student success

Download Enrollment Resume Sample as Image file

Related Job Titles

Translator Resume Sample

Enrollment Specialist Resume Sample

Provider Enrollment Specialist Resume Sample

Medical Scribe Resume Sample

Enrollment Manager Resume Sample

Scribe Resume Sample

Mailroom Resume Sample

Site Superintendent Resume Sample

Shift Superintendent Resume Sample

Admission Resume Sample

Enrollment Services Resume Sample

Leader / Manager Resume Sample

Browse More

Enrollment Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Enrollment resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Open Enrollment Limited Term Specialist Resume Examples & Samples

Enrollment Member Associates Resume Examples & Samples

Senior Director, Enrollment Management Resume Examples & Samples

Benefit Enrollment Assistant Resume Examples & Samples

Enrollment Management Administrator Resume Examples & Samples

VP, Enrollment Management Resume Examples & Samples

Benefit Enrollment Representatives Resume Examples & Samples

VP for Enrollment Management Resume Examples & Samples

Enrollment Center Knowledge Base Administrator Resume Examples & Samples

Internship Direct Enrollment Resume Examples & Samples

Director, Enrollment Management Resume Examples & Samples

Enrollment Campaign Specialist Resume Examples & Samples

Senior Enrollment Quality Resume Examples & Samples

Enrollment CSR Hngs Resume Examples & Samples

Enrollment Specialists Resume Examples & Samples

Enrollment Processors Resume Examples & Samples

Senior Enrollment Quality Resume Examples & Samples

Enrollment Team Lead Resume Examples & Samples

Heath Plan Enrollment Rep Resume Examples & Samples

Assistant Director, Enrollment Management Resume Examples & Samples

Ab-enrollment Partner Dev-senior Cons Resume Examples & Samples

Director, Enrollment Resume Examples & Samples

Medicaid Enrollment Resume Examples & Samples

Mgr Enrollment Resume Examples & Samples

B-enrollment Management Administrator Resume Examples & Samples

Internship Domestic Enrollment Resume Examples & Samples

Senior Manager Enrollment Quality Resume Examples & Samples

Director, Enrollment Solutions Resume Examples & Samples

Director of Enrollment Resume Examples & Samples

Vice Chancellor for Enrollment Management Resume Examples & Samples

Enrollment Assistant Resume Examples & Samples

Senior Enrollment Quality Resume Examples & Samples

Manager Enrollment Resume Examples & Samples

Senior Enrollment Quality Resume Examples & Samples

Enrollment Lead Resume Examples & Samples

Director of Enrollment Optimization Resume Examples & Samples

Enrollment Agent Resume Examples & Samples

Provider Enrollment Assoc Resume Examples & Samples

Spec, Provider Enrollment Resume Examples & Samples

Director, Provider Enrollment Resume Examples & Samples

Enrollment Management Specialist Resume Examples & Samples

Senior Enrollment Quality Resume Examples & Samples

Senior Enrollment Resume Examples & Samples

Supv, Enrollment Resume Examples & Samples

Nat, Dir, Enrollment Ops Resume Examples & Samples

Senior Rep, Enrollment Resume Examples & Samples

Lead Enrollment Agent Resume Examples & Samples

Enrollment Agent Resume Examples & Samples

Member Enrollment Rep Resume Examples & Samples

Director of Enrollment Resume Examples & Samples

VP for Enrollment Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume