International Sales Manager Resume Samples

4.5 (106 votes) for International Sales Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the international sales manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
AH
A Hintz
Amani
Hintz
3205 Arvilla Avenue
Chicago
IL
+1 (555) 603 2547
3205 Arvilla Avenue
Chicago
IL
Phone
p +1 (555) 603 2547
Experience Experience
Chicago, IL
International Sales Manager
Chicago, IL
Pfeffer-Schmeler
Chicago, IL
International Sales Manager
  • Developing and Managing the Strategic sales plan for the Group companies internationally
  • Arranging regular Agency engagements and initiatives to educate Account Teams on AOL’s advertising solutions and latest product developments
  • Working with Supply Chain team to manage inventory & order processing
  • Sales management & supporting Sales Directors management of key accounts to create long-term revenue growth for AOL’s advertising partners
  • Ensure that NHC’s are following up timely on all backlog issues and communicates any issues immediately to Closing Coordinator
  • Regular travel for client visits, networking opportunities and Company meetings
  • Work with central marketing staff to ensure that WB products / brands are represented sympathetically in the territories
Boston, MA
International Sales Manager Mass Market
Boston, MA
Maggio-Gislason
Boston, MA
International Sales Manager Mass Market
  • Work with Sales Managers to identify product requests for upcoming model year. Communicate requests with Product development Teams in a timely fashion
  • Work with Product Managers and Finance to set up, communicate, and implement new prices and models
  • Develop and provide sales reports and analysis
  • Manage and oversee sales marketing trend data
  • Manage the timeline, collateral and presentation materials for the sales force
  • Manage and maintain customer order and warranty system, procedures and policy
  • Manage, Maintain and Implement: price files and changes, price sheets, promotions, programs and outside sales representatives’ sales programs
present
Dallas, TX
International Sales Manager for the Cement Division
Dallas, TX
Upton and Sons
present
Dallas, TX
International Sales Manager for the Cement Division
present
  • Responsibility for meeting and exceeding assigned revenue targets for the Multinational Team, pipeline management, strategic account planning and execution
  • Ensuring tracking, KPI, and forecasting benchmarks are maintained and tracked, and processes are managed and communicated internally
  • Demonstrated success in a results-driven media sales environment, with a track record of achieving and exceeding demanding sales targets
  • Developing existing and new business and delivering against the annual Sales plan
  • Leading and managing four Country Manager's and their Sales teams
  • Working closely with SBU Leaders and International Account Managers to grow existing business with Key clients
  • Responsible for assisting the escrow coordinator with escrow tracking and issuance of regular sales reports
Education Education
Bachelor’s Degree in Marketing
Bachelor’s Degree in Marketing
Quinnipiac University
Bachelor’s Degree in Marketing
Skills Skills
  • Strong organizational skills, ability to prioritize workload, detail orientation and follow-through skills
  • Computer proficiency and full working knowledge of Excel and PowerPoint
  • Spanish, Professional working proficiency
  • English, Full professional proficiency
  • Excellent excellent negotiating skills, persuasiveness
  • Self-starter, presentable, a relationship builder, able to show initiative and try new things
  • Ability to work in a fast-paced, high performance environment while maintaining a high level of accuracy, accountability and confidentiality
  • A deep interest in and demonstrable knowledge of the video game business will be a helpful to success in this role
  • Able to work well in a collaborative team environment
  • Analytical, decisive, adaptable, ethical, problem solver, persuasive, commercially-sensitive
Create a Resume in Minutes

15 International Sales Manager resume templates

1

International Sales Manager Resume Examples & Samples

  • In-depth knowledge of women’s contemporary and emerging designer markets
  • Strong Organization skills and multi-tasking skills
  • Strong Interpersonal relationship skills
  • Ability to lead and drive sales team
  • 2+ years of experience in wholesale management
  • 2+ years of experience and exposure to international sales markets
  • Working knowledge of MS Word, Excel, Outlook PowerPoint, and Adobe
  • Ability to work in a fast-paced, high performance environment while maintaining a high level of accuracy, accountability and confidentiality
2

International Sales Manager Resume Examples & Samples

  • 3-5 years of experience in International Sales
  • Franchise experience required
  • Outstanding problem solving skills, interpersonal skills, and time management
  • Polished verbal and written communication skills
  • In depth knowledge of women’s contemporary and emerging designer markets
  • A high proficiency in computer operating programs and database management is a must
  • Independent individual with the drive to build long-term relationships and drive results
3

International Sales Manager Resume Examples & Samples

  • Contact with distributors
  • Build/maintain relationships with WB distribution partners
  • Create and agree business plans with distributors which include unit and revenue targets for new release and catalogue titles / sales promotion and marketing plans
  • Enthuse / showcase WB products to the distributor contacts
  • Ensure the smooth supply of sales information and marketing materials (artwork etc) to distribution partners
  • Liaise with platform holders (Sony, Microsoft etc) regarding possible bundle activity
  • Propose catalogue price promotional activity to line management
  • Operational
  • Working with Supply Chain team to manage inventory & order processing
  • Working directly with local manufacturers in Europe and Asia
  • Maintenance of release schedules
  • Monitoring
  • Monitor sales performance and marketing spend versus forecasts
  • Work with central marketing staff to ensure that WB products / brands are represented sympathetically in the territories
  • Financial
  • Manage retail, trade, and distributor buy prices as well as local distributor margins to ensure appropriate profitability for WB, competitive street price positioning and appropriate distributor margin
  • Monitor currency fluctuations and their local effects to ensure the above is consistent
  • Interface with other WHV departments/teams (territories, Home Office, Legal, Consumer products, International Television etc.) to build relationships and ensure executional efficiency of initiatives
  • Budget and forecast target setting support to International Licensee Sales Director
  • Execute special projects and ad hoc reporting/presentations as requested
  • Proven sales / commercial experience within the video games market working within a large multi-national company
  • Experience of managing Emerging / Distributor Markets in a sales/ commercial context
  • A deep interest in and demonstrable knowledge of the video game business will be a helpful to success in this role
  • Sales focused but with a good understanding of marketing
  • Strong organizational skills, ability to prioritize workload, detail orientation and follow-through skills
  • Excellent listening written, oral and presentation skills – so as to interact effectively with the diverse range of International Territories,
  • Ability to develop work processes, provide sales and marketing analyses and summary reports as necessary
  • Ability to apply project management, marketing and analytical skills to the games business
  • Self-starter, presentable, a relationship builder, able to show initiative and try new things
  • Ability to work well under time constraints and to meet deadlines
  • Ability to handle multiple concurrent tasks
  • Clear Leadership qualities – excellent interpersonal, communication and presentation skills – combined with the ability to be able to win confidence and influence positive results across all levels of the company
  • Computer proficiency and full working knowledge of Excel and PowerPoint
  • Fluency in other languages would be useful but not essential
4

International Sales Manager Resume Examples & Samples

  • Responsibility for meeting and exceeding assigned revenue targets for the Multinational Team, pipeline management, strategic account planning and execution
  • Use a consultative sales approach to create long-term relationships with advertisers and their agencies
  • Sales management & supporting Sales Directors management of key accounts to create long-term revenue growth for AOL’s advertising partners
  • Accountable for supporting pre-sales; discovering and creating new opportunities and building compelling rationale through presentations, research and face to face meetings
  • Developing & maintaining professional relationships with International & Worldwide teams at the major Agency Holding Groups to educate them on our new offerings
  • Arranging regular Agency engagements and initiatives to educate Account Teams on AOL’s advertising solutions and latest product developments
  • Working as part of a wider Account Team to develop best in class RFP’s and custom solutions for Agencies and their clients
  • Close collaboration with wider stakeholder groups; Global Agency Team, Local Teams, Partner Studio, CS&O, Marketing and Research
  • Maintaining Salesforce CRM system to ensure it is fully updated with your opportunities and contacts
  • Keep on top of industry news to be well informed on competitors and what clients are doing in the digital space
  • BA or BSc degree, or equivalent work experience
  • Demonstrated success in a results-driven media sales environment, with a track record of achieving and exceeding demanding sales targets
  • Experience managing and developing Key accounts is essential. A consultative sales approach combined with measurable success with developing accounts is critical
  • ·Excellent presentation, listening and consulting skills a must
  • An established network of contacts in related and relevant media agencies·
  • Strong interpersonal, organisational and communication skills. Self-motivated, goal-oriented with strong time management skills required
  • The ability to work effectively as a member of a diverse team of people
  • The ability to lead and inspire others to provide the highest levels of service and support to Key clients
  • Regular travel for client visits, networking opportunities and Company meetings
  • Analytical and financial aptitude a must to perform account results and growth analysis, contractual negotiations, market intelligence and client’s business analysis
  • Willingness to commit to an extensive training program, and to participate in other professional development opportunities in order to establish the most effective Key account sales program in the industry
  • Requires computer literacy in Word, Excel, PowerPoint and Windows applications, Internet savvy a must
5

International Sales Manager Mass Market Resume Examples & Samples

  • Strategic Sales Operations partner to the Sr. VP of International Sales
  • Collaborate with Product Teams with regards to Sales needs, planning and execution
  • Collaborate with Sales & Marketing Team with regards to Brand integrity, planning and execution
  • Manage the timeline, collateral and presentation materials for the sales force
  • Analyze and communicate key distribution strategies to the sales force
  • Manage and oversee sales marketing trend data
  • Manage, Maintain and Implement: price files and changes, price sheets, promotions, programs and outside sales representatives’ sales programs
  • Develop and provide sales reports and analysis
  • Manage and maintain customer order and warranty system, procedures and policy
  • Work with Product Managers and Finance to set up, communicate, and implement new prices and models
  • Work with Sales Managers to identify product requests for upcoming model year. Communicate requests with Product development Teams in a timely fashion
  • Experience managing sales operation function or similar experience
  • 3-5 years’ experience in the Mass Market or Recreation/Sporting Goods Industry
  • Demonstrated ability to develop programs that will sell products to customers
  • Technical knowledge of bicycles or proven ability to learn similar complex product
  • Customer service experience required with proven ability to resolve customer issues effectively and timely
  • Exceptional communication skills and proven ability to influence required
  • Proficient with MS Excel, Word and Power Point
  • Must be able to work effectively with minimal supervision
  • Bachelor’s Degree in Business or related field and/or equivalent experience needed for role
  • Industry Experience a plus
  • Familiarity with stage gate product development processes a plus
6

International Sales Manager Resume Examples & Samples

  • Define and deliver the sales strategy inline with the seasonal wholesale budget
  • International travel to research new accounts in new target markets each season
  • Seasonal trips to the USA to manage and sell to our rapidly growing account base
  • Review current distribution network and make recommendations for development, on an on-going basis
  • Manage network of agents and distributors
  • Actively sell current stock throughout the selling season
  • Assist in the maintenance of brand awareness on a global basis
  • Collaborate with the founder and the design team to provide market feedback to support new collection development
  • Liaise with the Founder and Finance Manager to set and deliver the global sales targets
  • Identify new potential partners, distributors and agents
  • Achieve sales targets in line with the finance plan
  • Manage Wholesale Coordinator and Sales Intern
  • English, Native or bilingual proficiency
7

International Sales Manager Resume Examples & Samples

  • Worker characteristics are normally acquired through the completion of a university degree program in business or hotel management, or related hospitality / luxury brand experience; at least a few years of hotel sales experience is preferred
  • Energy and ability to conduct and act on thorough industry and company research
  • Basic knowledge of international travel, geography and cultures as overseas travels are required
  • Ability to build a resourceful network within the hospitality industry but not limited to
  • Creativity and proactive skill to convey value to the client and end-user
8

International Sales Manager Resume Examples & Samples

  • Interacts with the MarCom Manager Paris for specific dedicated actions related to his accounts portfolio : flyers, e-marketing campaigns, customer events …
  • Utilizes clients networks for resources and information
  • Conducts site inspections and fam trips if relevant
9

International Sales Manager Resume Examples & Samples

  • Work with Head of Sales and others on building a strategy is in place for which accounts can be productively and profitably developed for all channels and accounts, with clear sales and presence targets
  • Developing existing and new business and delivering against the annual Sales plan
  • Ensuring weekly and monthly reviews of customer sales (sell in, intake and sell out) performance are in place to unlock opportunities, and highlighting risks as early as possible. You will develop long lead, forward order driven plans as well as short term in season selling campaigns
  • Building relationships at all levels of Department Store organisations. You will be expected to interact at the highest levels of those organisations, which at the same time establishing relationships with retailers through performance of their shop floors to ensure the brand can develop sales and presence in both its core areas (Swim and Resort) and we start to develop broader categories e.g. Lifestyle, Footwear etc
  • Working with key departments especially on Franchise stores to ensure that they are supported across all disciplines. In particular the store design, merchandising, marketing, product development, sales operations and credit control teams
  • Ensuring tracking, KPI, and forecasting benchmarks are maintained and tracked, and processes are managed and communicated internally
  • Help organize and participate in showroom set up, trade shows, conferences etc. Travel to train partners and account staff. Ensure orders are
  • Working with the New York team as needed to coordinate Franchise and Distributor activities in the New York Office
10

International Sales Manager Resume Examples & Samples

  • 5+ years of Wholesale Management Experience
  • Brand Development and Management
  • Long Distance Relationship Management
  • Possess a keen understanding of wholesale logistical processes (i.e. shipping documents, Bill of Lading /Airway Bill, Packing List, ProForma Invoice, Commercial Invoice, Test Reports, L/C)
  • Proficient PC skills using Microsoft Word, Excel, Outlook and other system programs
  • Use of Inventory, Invoicing and Reporting Systems
  • Additional Languages a plus (German, Spanish, Japanese, Mandarin)
  • Exceptional Pro-active Sales Skills in international markets
  • Ability to work in a fast-paced, deadline-driven environment
  • Ability to prioritize work and multi-task successfully
  • Ability to develop and maintain successful team and cross-functional relationships
  • Proficient math skills and Accounts Payable aptitude
  • Excellent attention to detail skills
  • 4-Year Bachelor’s Degree
11

International Sales Manager Distributors & TR Kipling Resume Examples & Samples

  • Education: MBA or University
  • Experience: Strong experience in running Partnership Stores within Distributor network and managing a distributor network. A background experience in Travel Retail is an advantage. People management
  • Language skills: English (speaking and writing) Speaking any extra language (French, German, Spanish, Arabic) is an advantage
  • Analytical Skills: Strong skills, able to analyse KPI reports, turnover, stock reports and product forecast reports
12

International Sales Manager Resume Examples & Samples

  • Develop business plan and strategy for multiple product line markets that ensures attainment of company international sales goals and profitability
  • Prepare action plans by region for effective search for international sales leads and prospects
  • Initiates and coordinates development of action plans to penetrate international markets
  • Provide timely feedback to senior management regarding international sales performance
  • Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margins
  • Maintains accurate records of all international pricing, sales and activity reports
  • Creates and conducts proposal presentations to dealers, customers, internal staff
  • Insures that all international sales conduct meets or exceeds all activity standards for prospecting calls, appointments, presentations, proposals and closes
  • Maintains contact with all customers in the international market area to ensure high levels of customer satisfaction
  • Demonstrates the ability to interact and cooperate with all company employees
  • Designs and recommends international sales and marketing programs
  • Sets short- and long-term international sales strategies
  • Must be aware of international variances in cultural and legal issues pertaining to sales
  • Should be familiar with international business concepts, practices, procedures
  • Must work to develop and maintain international business contacts
  • Develop key relationships with international customers
  • Build a solid direct and dealer international sales pipeline and develop opportunities
  • Achieve pre-defined international sales targets
  • Work closely with the Project, Design, Marketing and Production teams to ensure customer requirements are met on a timely basis
  • Lead and Coordinate all international shipping, distribution and delivery with Supply Chain personal
  • Coordinate all international sales efforts with retailors, distributors and agents
  • Manages and directs all sales activities to achieve global sales and profit goals
13

International Sales Manager Resume Examples & Samples

  • To produce revenue through prospecting new customers, qualification, develop leads and groups and events confirmation within the target market segment
  • Generate revenues from corporate and leisure according to the designated accounts
  • Represent the Hilton Worldwide professionally and with leadership in famtrips, travel and international trade fairs as well as events relevant to our market
  • In line with the objectives of Hilton Worldwide, to support the overall strategy of the company, to meet the needs of customers and positively impact the business conversion, revenue growth and market share
  • Prospecting new clients and opportunities, working with business strategies and then recognize new potential opportunities
  • Answer customer requests professionally, quickly and with quality
  • To Update daily data and information in the system, as well as daily monitoring of negotiations with customers
  • Graduation in related fields
  • Fluently english and advanced spanish (oral and written)
  • Solid experience in sales in the hospitality industry with visits and deal with the client
  • Excellent excellent negotiating skills, persuasiveness
  • Committed, to deliver a high level of service to our customer, and willing to take risks and responsibilities
  • Proactive approach, committed to meet deadlines and targets
  • Easy to deal with many activities at once "multi-task"
  • Living in São Paulo or Rio de Janeiro
  • Possess own vehicle and have willingness to travel nationally and internationally
  • Flexibility to adapt to different work situations
  • Ability to handle high demand
  • Strong organization and discipline, time management, "team-player", assertiveness, for home office work
14

International Sales Manager Resume Examples & Samples

  • Sell exclusive contracts in line with the SGS CBE services portfolio, whenever possible, as a preferable option compared to Frame contracts
  • To enhance worldwide revenue, profit and market share with major multinational accounts, through both existing and new business, with proactive focus on value-added products and services, with a specific focus on a given Industry sector
  • To sell and lead the sales roll out of new strategic CBE services or solutions through multinational companies
  • Working closely with SBU Leaders and International Account Managers to grow existing business with Key clients
  • Working closely with local sales teams and Account Managers to maximize every opportunity to upsell
  • Define and maintain target list of prospect clients for global accounts to be targeted in region / sector
  • Develop a sales strategy for region to achieve defined sales targets
  • Prospect and sell SGS services (3rd party, Business Enhancement and training) to such clients
  • Produce global proposals for clients in accordance with CBE procedures and global pricing structure
  • Actively follow up on all proposals and conduct client presentation where required
  • Develop relationships with and work with all local sales teams and refer local clients to local sales teams. Attend local sales meetings
  • Coordinate all activities cross-business within SGS to sell to global key accounts – i.e. Minerals, OGC, Industrial, CRS International Sales Teams
  • Communicate the requirements of global contracts to CBE Managers globally on an as appropriate basis and ensure all necessary information is proved to allow for the correct and smooth execution of service
  • Work with a nominated International Account Manager(IAM) and ensure a proper handover to operations of contracts with regards to client requirements
  • High level of knowledge of CBE business and products
  • Highly developed large company sales and Key Account Management Skills
  • Previous experience selling services to Global companies
  • Excellent verbal and written communication skills – highly developed presentation skills and ability to interact effectively with senior government officials, and senior management of organizations
  • Fluency in English and the language of allocated territory; multiple language proficiency would be an advantage
  • Customer and commercial focus
  • Hold a full driving licence
15

International Sales Manager Resume Examples & Samples

  • Bilingual in Japanese and English
  • 2+ year branded vacation ownership experiences
  • 2+ years of proven ability to close sales contracts with customers with results demonstrated in high closing sales percentages
  • 3+ years of proven ability to model and sell a business concept to a prospective customer
  • Hawaii Real Estate License
  • Proven ability to multi-task in a fast paced environment
  • Proven ability to manage and resolve complex customer service issues
16

International Sales Manager Resume Examples & Samples

  • Leading and managing four Country Manager's and their Sales teams
  • Developing and Managing the Strategic sales plan for the Group companies internationally
  • Reports directly to the CEO
  • Sales Management experience in a technical product field(s)
  • Demonstrated Sales leadership success
  • The ability to form long term business relationships is a must
  • Tertiary qualifications in a technical discipline is required (Science or Engineering or similar) or qualifications in Marketing or Business coupled with experience in a Technical product field
  • International business experience is required
  • Availability to travel internationally on a semi-regular basis
17

International Sales Manager Resume Examples & Samples

  • Minimum of 3 years’ experience in selling premium drinks internationally
  • Must have an existing contact base to use to ensure an immediate impact can be made
  • Demonstrate a successful record in international sales
  • Possess excellent communication skills and be a fluent English speaker
  • A requirement to work independently, whilst also being a team player
  • A self-starter as a large part of the role requires international travel
  • Excellent negotiation skills with the ability to plan, problem solve and organise effectively
  • Working knowledge of distributor operations
18

International Sales Manager Resume Examples & Samples

  • Generates maximum sales efficiencies, while maintaining or exceeding targeted Volume Per Guest. Responsible for closing timeshare sales to qualified guests for both lines
  • Promotes and supports all aspects of the branded HGVC culture. Assists with the supervision of the action and inhouse sales line through coaching, modeling, and reinforcing effective sales and customer service practices, behaviors, and results
  • Must possess a valid/active Hawaii Real Estate License
  • Must be able to work flexible hours to include evenings, weekends, and holidays
  • Must be able to speak fluent Japanese/English
  • Must have 2+ years branded Vacation Ownership experience with a proven ability to close sales contracts with customers demonstrated in high closing sales percentages
19

International Sales Manager Resume Examples & Samples

  • Extensive travel required (70% or more)
  • Bilingual -- Spanish
  • Thorough knowledge of Blue Bird business segments, products and systems
  • Excellent oral and written communication skills; strong presentation skills are required
  • Maintain and foster positive interactions with co-workers and dealers
  • Proficient in Microsoft Office Suite including Word, Excel, Power-Point, Outlook; Additionally, ability to become proficient in company systems including Infor ERP Ln, ECQ, Parts 123 as well as other programs as needed
  • Ability to meet or exceed all assigned sales targets and profit margin targets
  • Ability to deliver high quality and accurate work on a timely basis
  • Develop and nurture strong business relationships with dealers and their personnel
  • Ability to influence dealer personnel to make changes aligned with benchmark performance standards
  • Possess an ability to work effectively as part of small team; Participation in group meetings and contributing during discussion required
  • Possess a willingness to work the hours required to complete the work assigned
  • Manage expenses within established budgets and limitations
20

International Sales Manager Resume Examples & Samples

  • Generate and follow up new business leads to meet sales and profitability targets in line with overall strategy
  • Research and develop new business opportunities within assigned industry categories/market segments
  • Prepare focused, client-specific presentations for new business emphasising the USP’s of Cigna vs the competition
  • Develop proactive strategy, with regular reviews, maximising specific opportunities as they arise
  • Assess prospective clients’ existing expatriate insurance arrangements to identify and develop new business opportunities
  • Build up and maintain distribution network of brokers/consultants and strategic partners
  • Act as adviser to prospective clients, brokers/consultants and strategic partners on all aspects of their (clients’) expatriate insurance requirements
  • Keep abreast of all developments in the market both client and competitor-related, contributing to new product development/business initiatives accordingly
  • Liaise with other Cigna offices to develop opportunities
  • Liaise with internal departments in line with established procedures to generate growth opportunities whilst maintaining a high level of service
  • Report to European Market Development Director in line with agreed format
  • Participate in key projects as may be requested by the European Market Development Director
  • Accurate data base management of prospective clients and opportunities by means of CRM software (SFDC)
21

International Sales Manager for the Cement Division Resume Examples & Samples

  • A strong commercial drive and understanding is required
  • You have a strong background from international sales of industrial equipment and/or plants
  • You have a technical background – perhaps an Engineering degree, and you have a highly international mindset and cultural understanding
  • A proven track record from international product/project sales is required
  • You speak and write English fluently – and other languages would be a plus
22

International Sales Manager Resume Examples & Samples

  • Assists and guides New Home Consultants with sales techniques to achieve maximum sales and customer satisfaction results
  • Reviews and monitors New Home Consultants paperwork to ensure accuracy and compliance with all division guidelines regulations and state/federal regulations
  • Conduct weekly field site reviews and meet with each NHC to go over weekly and monthly goals, discuss variances and creates performance action plans if needed