Franchised Sales Resume Samples
4.6
(100 votes) for
Franchised Sales Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the franchised sales job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
JW
J Wiegand
Jo
Wiegand
165 Toy Ferry
Los Angeles
CA
+1 (555) 404 1121
165 Toy Ferry
Los Angeles
CA
Phone
p
+1 (555) 404 1121
Experience
Experience
Houston, TX
Franchised Sales Coordinator
Houston, TX
O'Conner and Sons
Houston, TX
Franchised Sales Coordinator
- Assist Sales Manager in planning of property specific sales blitzes and client events
- Make sure collateral is in stock. Bring to attention of Sales Manager when running low on any collateral
- Monthly visits to clients you deal with regularly to thank for business. Often times will be joint calls with Sales Manager or Account Executive
- Meets and/or exceeds individual quantitative revenue and production goals set forth by the General Manager
- Provide the highest quality of service to the customer at all times, set example for immediate and hotel wide staff
- Conducts and assists in property tours
- Input and manages group inventory in MARSHA/FOSSE
Detroit, MI
Franchised Sales Coordinator Admin
Detroit, MI
Borer, Huel and Hand
Detroit, MI
Franchised Sales Coordinator Admin
- Accurately use arithmetic
- Twist, bend and sit to type on a typewriter and computer
- Know all the facets of the hotel to relay accurate information to clients
- Contribute to relevant management meetings to develop and implement sales and marketing initiatives
- Eliminate barriers to successful selling, streamline operations, recommend improvements and develop SOP’s
- Responsible for meeting and exceeding sales goals as established by the Area Director and/or General Manager
- Work closely with General Manager and Vice President to ensure selling strategies are understood and adhered to for revenue maximization
present
Boston, MA
Franchised Director of Sales
Boston, MA
Green, Tillman and Langosh
present
Boston, MA
Franchised Director of Sales
present
- Working closely with the Business Development team to develop lead generation strategies for the Business Development group
- Develop and execute annual sales budgets and establish sales productivity goals and performance objectives for your sales team members
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal network
- Monitor overall office workflow and make adjustments as necessary
- Monitoring sales activities/performance to ensure revenue goals meet or exceed established plan and accurately reporting variance/projections to management
- Working with management team in developing and executing sales strategies
- Establish, develop and manage local client base by displaying strong direct outside and inside sales efforts
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Columbia University
Bachelor’s Degree in Business Administration
Skills
Skills
- Self-starting personality with an even disposition
- Maintain a professional appearance and manner at all times
- Can communicate well with guests
- Extensive skill in development and delivery of sales presentations
- Ability to access, understand and accurately input information using a moderately complex computer system
- Ability to stand and move throughout the hotel property and continuously perform essential job functions
- You may contact us by sending an email to ashriger@chrco.com referencing the open position for which you are applying
- Reasonable accommodations are considered on a case-by-case basis
- Basic knowledge of Word, Excel, Internet and Email correspondence
- Strong typing, administrative skills and knowledge of filing systems
6 Franchised Sales resume templates
Read our complete resume writing guides
1
Franchised Director of Sales Resume Examples & Samples
- Ensure training programs are conducted regularly and Crescent standards of performance are met
- Give guidance and counsel staff toward improvement
- Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies
- Make reasonable recommendations to improve potential from various markets
- Internally promote Crescent programs
- Meet with and entertain clients some of which will require travel
- Communicate both verbally and in writing to provide clear direction to the staff
- Must have the ability to communicate in English
- Maintain a professional appearance and manner at all times
- Must be willing to pitch-in and help co- workers with their job duties and be a team player. Knowledge of travel industry, current market trends and economic factors
- Extensive skill in development and delivery of sales presentations
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts
- Ability to stand and move throughout the hotel property and continuously perform essential job functions
- You may contact us by sending an email to ashriger@chrco.com referencing the open position for which you are applying
- Reasonable accommodations are considered on a case-by-case basis
2
Franchised Sales Coordinator Admin Resume Examples & Samples
- Efficiently sort and distribute mail for the hotel
- Keep an up-to-date A/R Check Log
- Answer telephone inquiries, accurately transfer calls to appropriate Sales/Catering Manager, and take accurate and detailed messages
- Assist in the sales effort by qualifying (utilizing the qualifying sheet from the Star School binder) when appropriate booking the business of pop up inquiries
- Assist the sales team in the area of telephone prospecting and outside sales blitzes by contacting the clients from an established list developed by the sales team. (utilizing the prospecting sheet from Star School binder)
- Maintain the Sales Tracking Program on a daily basis providing the productivity report (Report # 1)
- Maintain accurate balancing between the 3 systems (Accpac, Fidelio and Delphi)
- Assist sales team retrieving rooming list, deposits and banquet guarantees when needed
- Create banquet room door signs for groups in meeting rooms as well as maintain the reader board in the lobby with all group functions
- Send thank you notes immediately upon completion of banquet functions
- Order office supplies including postage for sales office as directed by DOS
- Prepare sales kits for sales team. (keep 20 prepared at all times)
- Make copies of room contacts, group resumes and rooming lists, BEO’s, daily reports and client evaluation forms and other items as required; distribute to the appropriate departments
- Assist managers as the NSA for the office who handles computer and telephone issues as they arise
- Work with Care Committee to improve guest service as well as associate relations
- Maintain office filing system
- Assist other Sales personnel as needed
- Assist Banquet Department by setting rooms up according to requests
- Conduct hotel tours when needed
- Accurately use arithmetic
- Twist, bend and sit to type on a typewriter and computer
- Know all the facets of the hotel to relay accurate information to clients
3
Franchised Director of Sales Resume Examples & Samples
- Island Hospitality Management is a National Hotel management company with a reputation for its expertise in managing upscale extended-stay, select- service and full- service hotels across major brands such as Marriott, Hilton, Hyatt, Starwood, and IHG
- Our company is nationally recognized for its ability to successfully improve a property's bottom line through P&L controls and standards. While paying attention to each and every line item thereby ensuring generous bottom line flows, we never lose sight of our guests and the need to maintain the highest standards of service, cleanliness and ambience. The ownership perspective of maximizing top line revenue without sacrificing net operating income is deeply entrenched in our corporate culture. We aggressively pursue this goal
- At Island Hospitality Management we focus on identifying, developing and promoting the best talent from within our organization and then cultivate those individuals so that they can be successful leaders. By having our top performing associates involved in this program they can become the Managers and Business Leaders of the future in our hotels
- We are an entrepreneurial, performance-driven, goal-oriented organization, where passionate, competent and focused individuals are given the tools, guidance and techniques to make a difference. Based in West Palm Beach, Florida, we operate hotels across the United States. We are one of the largest independent, third-party hotel management companies serving the industry with nearly 160 hotels in our portfolio
4
Franchised Director of Sales Resume Examples & Samples
- Bachelor's degree in Business or equivalent combination of education and experience
- Minimum of two years of hospitality sales experience
- Excellent leadership skills and strong revenue management skills. Must be innovative and self-motivated
- Must be able to work independently and have the drive to succeed
- Knowledge of local competition and general industry trends
- Excellent decision-making ability and analytical skills
- Knowledge of a variety of computer software applications
- Ability to work a flexible schedule, including weekends and holidays
- Must maintain a high level of professional appearance and demeanor
- Must have a current driver's license and use of a vehicle which is insured and maintained in good condition
- Available to travel in and out of state
5
Franchised Sales Coordinator Resume Examples & Samples
- Providing phone coverage
- Distributing faxes and other communicaton to appropriate areas
- Creating files and miscellaneous filing of files, papers, checks, electronic communication, etc
- Creating Sales kits and restocking supply area as appropriate
- Controlling office supplies and ordering supplies when necessary
- Creating and distributing department information Coordinating maintenance of office equipment
- Creating a daily event sheet
- Creating contracts, banquet event orders and correspondence
- Taking care of door cards and reader boards
- Processing mail
6
Franchised Director of Sales Resume Examples & Samples
- Will work with project manager to ensure communication and timeline for ordering FF&E and supplies are in line with opening
- Will be actively involved in hiring the core management team and oversee the hiring of all supporting positions. The GM will ensure that all onboarding, orientation, and new hire reviews are conducted to provide an efficient working environment for all team members
- If available, trains associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures
- Keep “open communication” between managers and associates
- Has full knowledge and understanding of our company’s handbook, SOP’s and processes; Adheres to and enforces those in a fair and consistent manner
- Strict adherence and enforcement of our code of business conduct
- Provides disciplinary action when, and/or, if necessary
- Provides associates with the tools they need to perform their jobs
- Takes immediate actions on problems that are encountered in the Hotel
- Participates and conducts Weekly Leadership Team meetings, property MOD program, and weekly staff meetings
- Promote teamwork and associate morale
- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Ensures accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise SOPs, and Concord/local SOPs
- Ensures accurate records and reports all OSHA information required by law
- Responsible for generating annual hotel budget and monitors period profit and loss statement
- Monitors department salary and hourly wage structure
- Coordinates Management Orientation Program
- Interviews and hires new personnel as last interview in process
- Reviews, approves, and makes final decision on all terminations
- Evaluates assigned staff performance on a, ninety day, and annual basis
- Conducts self to reflect the high standards of professionalism within the Concord Hospitality organization
- Learns, understands, and refers to the Standard Operating Procedures
- Knows department fire prevention and emergency procedures
- Follows safety and security procedures and rules
- Adheres to all policies and procedures
- Project enthusiastic, optimistic, and helpful attitude
- Assist other Leadership Team members and/or managers when needed
- Each associate will be required to follow the rules as found in the Concord Hospitality Associate Handbook
7
Franchised Sales Coordinator Resume Examples & Samples
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Maintain regular attendance in compliance with Mainsail Lodging and Development standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform
- Comply at all times with Mainsail Lodging and Development standards and regulations to encourage safe and efficient hotel operations
- Maintain Sales files in an organized fashion and as per specified standards
- Assist General Manager to complete monthly GM summary
- Type and process all contracts, proposals, memos and general correspondence for sales/catering staff
- Process and distribute all event orders, banquet checks, revisions, guarantees, event reports, group resumes and Daily Event Sheets for the Events Team
- Answer phones for sales/catering staff if not picked up by third ring; Record messages as appropriate. Qualify incoming inquiry calls and ensuring all inquiries are dealt with accurately, timely and in a professional manner
- Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees
- Type, process and distribute all RFP’s as directed by DOS
- Type sales contracts, BEO’s, correspondence, reports, forms, direct mail pieces, etc., as needed by sales and events team
- Assist managers on creative projects including proposals, direct mail pieces, invitations, special events, etc
- Maintain timely and effective paper flow and communication within department and to other departments
- Maintain flow of sales contracts through proper distribution to client, team, and to appropriate dept. head
- Work with Events Team on detailing upcoming functions as needed, obtain guarantees, confirm arrangements, etc
- Assist guests and clients with small changes, requests, etc., and completes needed paperwork for Manager
- Site inspections for the department as needed including meeting with walk-ins if sales team is unavailable
- Enters group leads, builds opportunities and quotes in CI/TY
- Maintain constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files
- Monitor/Ordering of office supplies and sales collateral to ensure we are properly stocked at all times with full packets, collateral, supplies and promotional items
- Organize in house deliveries, amenities, welcome letters, transportation schedules, etc. as needed
- Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff
- Coordinate and prepare EO for special events as directly by General Manager or Director of Sales
8
Franchised Director of Sales Resume Examples & Samples
- Responsible for revenue maximization for hotel – including group, contract, transient and catering
- Manage and motivate sales effort for entire team to include a systematic and comprehensive marketing plan
- Eliminate barriers to successful selling, streamline operations, recommend improvements and develop SOP’s
- Accountable to market performance and potential performance as well as budget, forecast, and target goals
- Make recommendations for the recruitment, hiring and terminations
- Administer training and performance reviews for the sales and catering team; review goals, give specific and timely feedback and coaching and counseling as needed
- Direct the solicitation efforts of sales and catering team staff using effective oral and written communication while overseeing rate, date and space commitments, and deployment strategies through review of competitive data, demand analysis and mix management
- Prepare, implement and compile data for the strategic sales and marketing plan, annual goals, monthly sales success reports, sales and marketing budget, forecasts and other reports as directed/required
- Research local competition, regularly visit competitive set; develop relationships with surrounding hotels, ensure we know the market conditions at all times
- Solicit and service major accounts with sense of urgency; work to keep all clients happy, delivers contracts on time, and up to hotel standard
- Promote positive relations with sales team, partners, vendors, internal customers, local CVB’s, comp set hotels and hotel staff
- Work with Front Office to understand PMS System & marketing, yield management process, trends and possible new special corporate accounts
- Be a leader and role model to all employees
- 5+ years’ experience as Director of Sales and Marketing
- 10+ years’ experience in sales and/or marketing
- 7+ years managerial experience
- 7+ years hotel/hospitality experience
- Marriott experience required
9
Franchised Director of Sales Resume Examples & Samples
- Strong FOSSE and Delphi knowledge preferred
- Basic knowledge of Word, Excel, Internet and Email correspondence
- Strong typing, administrative skills and knowledge of filing systems
- Responsible for meeting and exceeding sales goals as established by the Area Director and/or General Manager
- Establish, develop and manage local client base by displaying strong direct outside and inside sales efforts
- Responsible for leading sales strategies and initiatives for the hotel, managing all group bookings and business accounts, eCommerce strategies and maximizing all revenue streams
- Initiate and follow up on leads while proactively championing creative local marketing solutions that fit the brand and property needs
- Identifies opportunities for local partnerships and promotions to drive non-hotel staying business to the property
- Operate the sales department within the established sales expense budget
- Ability to understand, develop and present budgets and financial reports
- Out of the box type thinking to capture business from social media or similar avenues
- Achieve and grow local accounts, global accounts and yearly revenues
- Professional and timely correspondence with new or existing clients to ensure all needs are met
- Excellent time management, networking and interpersonal skills
- Strong attention to detail, organizational skills and communicates well both verbally and in writing
- Responsible for finding creative and innovative ways to improve sales efficiency and organization
- Effectively cope with change and is comfortable handling risk and uncertainty
- Responsible to ensure captured group business inventory levels are under control and in line with agreement
- Knowledge of general sales techniques, yield management and customer service skills
- Communicate client needs to hotel operations team to ensure guest satisfaction
- Attend all sales related meetings, outing/blitzes and special events
- Must have the dexterity and mobility to meet clients on and off property, attend functions and give property tours
- Have current knowledge of hotel rates, discounts and promotions
- Detailing and completing contracts, and other required sales reports
- Previous hotel opening experience a plus
- Experienced leader who can effectively manage a team, ensure action plans and goals are attained while consistently providing quality service
- Can deploy and mentor a sales team to uncover new accounts and business in a highly competitive market
- Comply with federal laws and break periods, Record Retention, Standard Operating Procedures and daily responsibilities
- Adhere to all procedures and policies established by the company, including but not limited those contained in the associate handbook
10
Franchised Director of Sales Resume Examples & Samples
- Leads and directs the development and execution of strategic sales and marketing plans and initiatives to maximize hotel service and profitability
- Interacts with clients, directs solicitation efforts, and secures business
- Act and look the part by being clever, professional, and setting a positive example
- Assist in the preparation of annual sales and marketing plans to accurately forecast budgets and achieve required operating results
- Assist and execute plans and asset management initiatives, including working with senior leadership to maintain or improve property’s market leadership position
- Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates
- Know your guests by being thoughtful, adaptable, and building connections for them
- Make time to interact with guests, solicit feedback and build relationships
- Minimum 2 years Hotel Sales Manager or direct hotel sales experience is REQUIRED
- Experience in the Northern NJ market a plus
- Previous experience with new property openings a plus
- Marriott brand experience preferred
- Proactive approach to prospecting for new business as well as account penetration and saturation
- Superb organizational and follow up skills
- Computer Skills including MS Word, Excel, Outlook a must
- Professional appearance and conduct
11
Franchised Director of Sales Resume Examples & Samples
- Develops and maintains client files
- Develops and implements sales and marketing strategies
- Works with Revenue Manager to maximize hotel revenues
- Works with Front Office Manager to control dates, availability and guestroom rates
- Maintains hotels presence on Social Networking sites, Twitter, Facebook, Trip Advisor, etc.
- Approves function space allocation for group catering bookings
- Follows up on progress of groups booked, such as room night pick up, rooming lists and cut off dates
- Prepares reports as requested: Productivity Report, Weekly Plan, Sales Call Reports, and Market Share Analysis, etc.
- Acts as Manager on Duty as required
- Conducts weekly sales meetings
12
Franchised Director of Sales Resume Examples & Samples
- Develop and set revenue, sales, and marketing strategies for an extended stay hotel to ensure plans are implemented, results are monitored, and sales goals are achieved. Regularly sell hotel rooms and meeting rooms through direct client contacts
- Achieve budgeted revenues and personal/team sales goals and maximize profitability
- Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans
- Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, and meeting room sales
- Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan
- Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales and catering/banquet services
- Perform other duties as assigned; may also serve as manager on duty
13
Franchised Director of Sales Resume Examples & Samples
- BA or BS from a four-year university or 5 or more years in a sales leadership position
- Driven sales acumen. Energetic, proactive and perseveres to attain goals. Possesses an extensive knowledge of sales, marketing, revenue management and budget analysis capabilities with a demonstrated ability to apply these principles and methods through strategies and tactics
- Thorough understanding of hotel revenue management. Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management)
- Service orientation. Knowledge of principles and processes for providing the highest level in customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
- Must be able to meet aggressive sales goals and objectives
- Must have thorough experience with professional selling skills: opening, probing, supporting, and closing
- Must be proficient in general computer knowledge and able to train and monitor the process of sending referrals, setting traces and profiling accounts. Experience in Sales PMS system such as Delphi or Sales Pro is preferred, but not required
- Be able to represent the hotel and Oldham Goodwin Group with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times
- Strong understanding of customer and market dynamics and requirements
14
Franchised Director of Sales Resume Examples & Samples
- Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support
- Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reports
- Actively participate and complete the preparation of the annual Sales and Market Plan, Quarterly Updates, and the Hotels' Annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings
- Organize comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests
- Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest Experience and build strong, comprehensive sales programs
- Responsible for assisting in completion and communication of monthly sales/revenue results to the General Manager, Director of Finance and VP of Operations
- Actively participates in weekly yield meeting
- Works with Revenue Management on monthly, quarterly and annual group rooms forecasting
- Regular analysis of industry intelligence reports (Star, Rubicon, Agency 360, Pulse and Bandwidth etc.)
- Pulls and analyzes appropriate data to develop and recommend appropriate actions
- Ensure that accurate and thorough notes/traces of accounts are maintained via Property Management Systems
- Ability to inspire, lead and manage a team by example
- Act as owner of the hotel and communicate a clear sense of strategy and purpose
- Strong analytical skills and computer skills including Word and Excel
- Ability to convert vision into specific and tangible actions to benefit the hotel
- Needs to possess nimbleness by changing with the needs of the Marriott hotel and emulate the Marriott Culture
15
Franchised Director of Sales Resume Examples & Samples
- Fluent in basic computer skills to include Word and Excel in business format
- Fluent in electronic communications (email)
- Direct hotel sales experience (5-10 years minimum)
- Ability to work as team player with all levels of hotel staff
- Excellent guest relations skills
16
Franchised Sales Coordinator Resume Examples & Samples
- Organization and good time management skills are necessary
- The normal schedule will be 8am “ 5pm, Monday through Friday however this person may be required to work some evenings and weekends due to client needs
- Knowledgeable in Excel, Word, Outlook, and FOSSE
- Ability to learn new computer programs including Hotel SalesPro, MARSHA and other Marriott systems
- Ability to play a key role in supporting the sales department and driving sales results. This person will be deployed to the wedding market and in charge of booking our function space
- This job requires working with many of our accounts and will require great written and verbal communication skills
17
Franchised Director of Sales Resume Examples & Samples
- Actively sells room nights through public relations, advertising, sales blitzes, direct mail campaigns and other promotional programs
- Effectively analyzes the strength and weaknesses of all hotels in the competitive set and develops marketing strategies to counteract their success
- Develops and maintains sales and marketing plan and sales budget with the General Manager ensuring maximization of room revenue during forecasted low occupancy periods
- Forecast occupancy fluctuations and direct selling activities to maximize revenues
- A Bachelor's degree (B.A) from a four year college or university; or two to four years related management or comparable experience is strongly preferred
- Familiarity with analyzing profit and loss statements and other financial data is essential
- Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred
- Must have valid drivers license, and acceptable driving history subject to company approval
18
Franchised Director of Sales Resume Examples & Samples
- Achieving monthly top line revenue goals and increasing the STAR market share of the hotel
- Proactively selling the hotel through face to face appointments with customers, tele-prospecting, etc
- Participates in sales blitzes and utilizes available business tools to prospect for new business
- Evaluates potential business opportunities for the hotel and presents findings as necessary to the GM, Corporate Director of Sales and Revenue Manager
- Gains contacts and business intelligence and shows community spirit through involvement in appropriate organizations
- Maintains awareness of the sales practices of the hotel's competitive set and is a "product expert" when selling against them
- Ensures that he/she adheres to all sales administrative processes that are in place including preparation and submission of reports or internal communications and meets deadlines
- Builds strong relationships and loyalty with top producing clients and maintains professional integrity
19
Franchised Director of Sales Resume Examples & Samples
- Under the direction of the GM will be responsible for initial training, continual guidance, future development, and actual revenue productivity of all marketing and sales personnel. Self and sales manager outside sales production and results will be major focus at all times
- Primary responsibility is monthly/annual group business. Major group markets include S.M.E.R.F., Group Tour, and assisting with local-regional corporate
- Ensure through assisting, training and supervision that sales managers achieve their individual sales objectives
- Trains and supervises the internal booking procedures of the hotel with all inside sales personnel
- Supervise selected selling guidelines for all sales personnel
- Research and develop written marketing and sales objectives for implementation to obtain "Actual" short term and long term future business
- Make outside sales contacts with major specified commercial customers as well as problem accounts. Along with general manager, is a liaison within the community
- Participate with General Manager, Regional Director and IMPAC Director of Marketing in developing overall hotel business and marketing plan, advertising, public relations, or sales promotional programs. Advise any marketing inefficiencies and opportunities
- Administer, supervise and analyze all marketing, sales objectives and goals developed through the "Marketing Plan" or specified by the General Manager
- Supervise, monitor and take appropriate action concerning marketing/sales department administration and tracking systems. Evaluates all market segments monthly for future development of written objectives and "fine tuning" of current business/marketing strategies
- Weekly review of sales and marketing activities with General Manager and additional staff members when applicable
- Supervise special rate programs within established guidelines
- Attend any designated industry trade shows and sporadic feeder market trips when called upon (3-5 day trips)
- Submit required monthly/quarterly/annual reports to General Manager and designated IMPAC corporate staff
- Participate with General Manager and Food & Beverage personnel in developing and executing programs to promote food and beverage sales
- Conduct weekly sales and marketing staff meetings
- Induce a clean, pleasant and professional image within the department staff to project a positive, polished appearance for guest and potential guest relations
- Develop and/or supervise all follow-up correspondence to clients, at all times, concentrating on professionalism and standards
- Local community involvement as it benefits the hotel via approved memberships in organizations
- Perform all other services or duties as requested by the General Manager
- Contribute and work as a "team" member in all facets of the position
- Directly supervises 2-10 employees in the Sales and Marketing
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
- Two to four years related experience and/or training
20
Franchised Director of Sales Resume Examples & Samples
- Assists in the development of the Marketing Plan and Key Account Action Plans
- Cultivates lead sources through direct sales calls/appointments, cold calls, etc
- Establishes and maintains close contact with assigned accounts and target accounts
- Maintains well-documented, accurate, organized and up-to-date file management system to service the client and employer in the most expedient, organized and knowledgeable manner
- Develops strong customer relations through frequent communication, professional, courteous and ethical interpersonal interactions
- Develops customer profiles and maintains an effective trace system, including dates and references, to best meet client needs, resulting in superior account services and increased revenues
- Conducts research, surveys, personal investigation and studies marketplace and territory to effectively capitalize on the hotels strengths and competitors weaknesses and capabilities
- Controls departmental expenses on the propertys behalf to minimize hotel costs
- Maintains active involvement in assigned community and industry organizations
- Assists in ensuring that customers are 100% satisfied with their hotel experience
- Please note that this job description is not an exclusive or exhaustive list of all functions that a Director of Sales may be asked to perform
- Marriott sales and revenue management experience
- Residence Inn Edge sales training a plus
- Training experience
- Hungry for success and competitive approach to sales
- Ability to inspire & motivate team
- Proven track record in delivering financial results
- Proven track record of building a cohesive team and facilitating goal accomplishment
- Local candidate with extensive knowledge of the competitive set and market
- Related community involvement
- Excellent communication skills with associates and with public
- Social Media insight
- Goal oriented and driven mind set to obtain goals
- Excellent leadership skills including strategic thinking, communication, training, team building and mentoring
- Commitment to exceptional guest service
- Strong communication and listening skills, excellent speaking, reading and writing skills
21
Franchised Director of Sales Resume Examples & Samples
- Locate and qualify sales leads through direct sales, cold calls, telemarketing, advertising programs, and networking
- Involved in the preparation of annual marketing plan, revenue budget and hotel business plan
- Execute the sales plan in accordance with the revenue budget and business plan
- Modify the sales plan as necessary to adapt to changes in the business environment
- Using Franchisor sales resources and tools
- Conduct site tours and manage meeting room business
- Successfully complete all Franchisor mandated training
- Hire, train, and lead Sales Coordinator
- Train Front Desk Associates on revenue management selling skills
- Possess reliable transportation and a valid drivers license
22
Franchised Director of Sales Resume Examples & Samples
- Ensure training programs are conducted regularly and Crescent standards of performance are met. Give guidance and counsel staff toward improvement
- Hotel Sales and Marketing systems skills required
- Previous experience with managing multiple managers
- 2 Years of previous Marriott Sales and Marketing experience preferred
- Marriott system knowledge preferred
23
Franchised Director of Sales Resume Examples & Samples
- Working with management team in developing and executing sales strategies
- Assisting with the development and implementation of promotions, both internal and external
- Providing positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals)
- Recommending booking goals for sales team members
- Monitoring all day to day activities of direct reports
- Participates in client calls with members of your team to acquire new business and/or close on business
- Executing and supporting the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence, etc.)
- Analyzing market information and implementing strategy to achieve property's financial room and catering goals
- Interacting with guests to obtain feedback and reviewing guest satisfaction results to identify areas of improvement
- Ensuring Exceptional Customer Service
- Displaying leadership in guest hospitality, exemplifying customer service and creating a positive example for guest relations
- Developing and managing relationships with key stakeholders, both internal and external
- Interviewing and hiring management and hourly employees with the appropriate skills to meet the business needs of the operation
- Associate's degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Bachelor's degree, a plus
- 3 years experience (1 year with a Bachelor's degree) in sales and marketing, or a related professional area
24
Franchised Director of Sales Resume Examples & Samples
- Responsible for Sales team achievement of individual and overall hotel goals
- Direct all sales and marketing initiatives for the hotel
- Establish new business
- Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue
- Provide guidance and direction in the development of sales action plans
- Actively manage sales team productivity, mentor, coach and performance manage as appropriate
- Manage Sales & Event incentive programs
- Prepare an annual budget for approval and administer that budget
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
- Prepares reports by collecting, analyzing, and summarizing information using CITY, MRDW, and other systems
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal network
- Ensure all opportunities are taken to promote products to our customers and to increase the client base
- Manage special projects under the direction of the General Manager
- Have extensive knowledge of competitor hotels and what business is booking into the area
- Direct and manage corporate sales promotional initiatives
- Be present to meet and greet customers as appropriate
- Entertain prospective clients where appropriate
- Ensure that the Finance department is given accurate information for billing
- Be pro-active in achieving the department's targets
- Ensure that statistical data is produced and analyzed correctly monthly
- Demonstrate a "can do"� attitude at all times
- Provide support and coaching to new team members within Sales Team
- 3+ years of leadership in sales in the hospitality industry
- Experience in full service hotels and group sales
- Confident, driven, has an appetite for sales with a proven track record
- Excellent account management skills
- Client and agency contacts are a bonus
- Prior Marriott experience is a strong asset
- Excellent communicator, rapport builder with strong presentation skills
25
Franchised Director of Sales Resume Examples & Samples
- Develop sales action plans and forecast & evaluate trends to modify strategies that will enhance revenues
- Achieve monthly top line revenue goals and increase the STAR RevPAR index
- Proactively sell the hotel through face to face appointments with customers and local organizations, tele-prospecting, trade-shows, call center training sessions, sales office visits, etc
- Evaluate potential business opportunities for the hotel and present findings as necessary to the GM and Revenue Manager
- Gain contacts and business intelligence and show community spirit through involvement in appropriate organizations
- Maintain awareness of the sales practices of the hotel's competitive set and is a "product expert" when selling against them
- Ensure that he/she adheres to all sales administrative processes including timely preparation and submission of reports and internal communications
- Build strong relationships and loyalty with top producing clients and maintain professional integrity
- Ensure hotel participation in all brand revenue management initiatives
- Analyze market information and implement strategy to achieve propertys financial room and catering goals
- Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence, etc.)
- Follow up on all sales leads to ensure hotel captures all possible business opportunities
- Develop and maintain property content on brand website, OTA websites, wholesale websites, wholesale brochures, and all in-house and published marketing materials
- Active leadership of hotel guest and employee appreciation initiates
26
Franchised Director of Sales Resume Examples & Samples
- Comprehensive knowledge of technical and managerial applications PMS, CI/TY and appropriate PC applications
- Operational knowledge of reservations sales process
- Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts
27
Franchised Sales Coordinator Resume Examples & Samples
- Support Director of sales in administrative functions
- Answer phones anre ensure all inquiries are handled in a timely and professional manner
- Ongoing use of Microsoft Word, Excel, Power Point, Publisher an Sales Pro
- Create and prepare con
28
Franchised Sales Coordinator Resume Examples & Samples
- Answers phones, relaying messages, greets visitors and provides information as requested for the sales office
- Distributes incoming mail and processes outgoing correspondence
- Maintains sales office files
- Prepares sales reports as directed
- Operates standard office equipment
- Maintains inventory of office supplies and forms
- Ensures sales office is kept neat and clean
- Conducts property tours as requested
- Meets and/or exceeds individual quantitative revenue and production goals set forth by the General Manager
29
Franchised Director of Sales Resume Examples & Samples
- Key responsibilities of a Director of Sales & Marketing include
- Achieving or exceeding individual and team sales goals and hotel budgets
- Developing and implementing effective sales strategies to maximize revenue generation
- Creating and managing Annual Strategic Plan
- Managing lead sources to ensure quantity and quality of leads
- Working closely with the Business Development team to develop lead generation strategies for the Business Development group
- Seeking new customers through strategic outbound sales efforts for group, extended stay group and transient room revenue
- Conducting sales calls to key accounts or major prospects
- Monitoring sales activities/performance to ensure revenue goals meet or exceed established plan and accurately reporting variance/projections to management
- Weighing the value of each piece of business against hotel and Evolution Hospitality objectives
- Ensuring that the property is maximizing the use of all company, brand and local CVB programs
- Recruiting the best possible sales team and reducing turnover through coaching, counseling and training
- Providing support and coaching for team members to drive high levels of performance, job satisfaction, and personal growth
- Training and empowering sales team members to exercise good judgment to make profitable business decisions
- Ensuring that the hotel sales team is effectively using the Sales Tools available
- Minimum of three years experience managing or leading a hotel sales
- Extensive knowledge of forecasting sales and interpreting/analyzing results to plan and conducting budgetary analysis
- Extensive knowledge of sales skills, revenue management, recruiting, supervising, training and motivating managers
- Demonstrated ability to understand customer requirements and translating these into sales solutions
- Track record of leading and inspiring teams to meet or exceed sales goals
- Ability to be assertive and persuasive without being aggressive
- Excellent communicator with strong written and verbal communication skills
- Track record of developing long term relationships and contacts
- Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment
- Working knowledge of MS Word, Excel and DELPHI
30
Franchised Director of Sales Resume Examples & Samples
- Operate the sales department within established sales expense budget
- Directly responsible for meeting and exceeding sales goals as established by Area/Regional Director of Sales & Marketing and/or General Manager
- Maintain accurate records both electronically and paper copies
- Initiate and follow-up on leads
- Achieve and grow local account and global account partnerships
- Communicate needs directly to hotel operations team to ensure guest satisfaction
- Coordinate, prepare and achieve goals set in annual Marketing Plan
- Hotel Management, General Business or Marketing degree preferred
- Two or more years hotel experience/ prefer hotel sales experience
- Or equivalent combination of education and experience
- Proactive personality and work style
- Strong team builder
- Be able to analyze and understand the STR report, both weekly and monthly
- Proficient in Microsoft Outlook, Microsoft Word, Microsoft Excel, and other brand specific computer programs
31
Franchised Director of Sales Resume Examples & Samples
- Maintain and promote a teamwork environment with effective and clear communication amongst co-workers
- Ensure best client service is being made available through communication amongst the team, cross-training within the department, and appropriate office coverage
- Set example through professionalism, friendly attitude towards clients and co-workers, timely response to client and co-worker needs, and observance of Sales Office Standards
- Ensure the sales team shares these same ideals
- Have "open door" policy for open communication within department
- Provide opportunities for cross-training, development, and growth
- Be familiar with all areas of the sales department (cross-trained) in order to best service client
- Perform necessary supervisory functions to effectively and efficiently manage the personnel assigned
- Determine the standards of performance as a basis for review progress of sales department members
- Ensure hotel meets or exceeds budgeted goals
- Follow company cross-sell procedures
- Utilize company database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts
- Organize travel agent month and travel agent appreciation rates for slow months
- Solicit PR, travel agent and other business through personal calls, trips, and networking
- Maintain and expand targeted media lists/contacts
- Develop and send informative press releases to targeted lists highlighting all activities and promotions
- Actively participate in industry and civic organizations, serving as a representative of the company to enhance our knowledge of local operations and activities
- Maintain and expand Corporate Incentive Program via direct mail, personal visits and phone calls with participants and potential clients to ensure program's success
- Continue to develop and educate self and staff
- Aid with group bookings, site inspections and visits as needed
- Work directly with the General Manager and sales team on the business plan, trimester plan and budgets
- Manage advertising, direct mail and sales budget, making appropriate recommendations for realignment, when necessary
- Monitor overall office workflow and make adjustments as necessary
- Yield rates on a weekly basis with the General Manager, Sales Manager and the Yield/Reservations Coordinator
- Oversee and ensure the update of the different websites and the GDS
- Generate and book cross sell leads
- Monitor progress of the sales team
- Responsible for training sales managers and department heads on appropriate aspects of Cross Sell
- Maintain a high profile while serving as a Hotel representative
- Follow and promote hotel standards with guests, co-workers and community
- Respond to all inquiries within 24 hours
- Maintain a friendly, positive attitude with clients, guests and employees
- Active participation in monthly managers meeting
- Complete trip reports and be timely with trip follow-up on all sales calls
- Participate in MOD program if required
- Maintain a high level of professionalism with a "lead by example" profile. Recommend streamlining suggestions, changes, or possible efficiency improvements in any area of the Hotel
- Respond to corporate, client, and Hotel requests on a timely basis
- Adhere to all policies, procedures and standards set forth by this department, the Hotel, and management company
- Comply with all safety and OSHA requirements
- Maintain a professional and clean working environment
- Report to work as scheduled, in professional attire
- Direct any questions or concerns to General Manager
- Comply with all deadlines
- Perform any projects assigned by the General Manager
32
Franchised Director of Sales Resume Examples & Samples
- Seven years total experience in hospitality or hotel sales and marketing setting, with direct supervisory experience over a sales team, or an equivalent combination of education and experience. Marriott brand experience is preferred
- Must have ability to work well with other departments and maintain strong interpersonal relationships both inside and outside the Hotel
- Ability to identify and build relationships with clients that drive business to the Hotel
- Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel and Delphi
- Must have budgetary development and analysis capabilities
- Flexible working schedule as required
33
Franchised Director of Sales Resume Examples & Samples
- Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include compliance with the dress code and wearing name tag when working
- Comply at all times with standards and regulations to encourage safe and efficient hotel operations
- Solicit assigned accounts to achieve or exceed budgeted rooms revenue and to improve performance in the marketplace
- Meet or exceed set call goals
- Make sales appointments and cold calls to consistently prospect accounts for all direct sales segments (Corporate, Group Government and Leisure)
- Monitor production of all top accounts and evaluate trends within the market
- Meet or exceed sales solicitation call goals
- Invite clients to the hotel for entertainment, lunches, tours, site inspections, etc
- Assist in implementing special promotions relating to direct sales segments i.e. parties, sales blitzes, etc
- Attend and participate in Daily/Weekly Sales Meeting
- Attend monthly meetings of assigned professional organizations
- Be familiar with all Marriott sales policies and house rules
- Employees must, at all times, be attentive, friendly, helpful, and courteous to guests, other employees and managers
- React to negative trends in market place by implementing blitzes or catering promotions
- Perform any other duties as requested by the General Manager
34
Franchised Director of Sales Resume Examples & Samples
- Understand the lifestyle and AC Hotel brand customer
- Execute strategies and tactics (including marketing campaigns) that result in achievement of budgeted revenue, profit goals, and consistent RevPAR and ADR growth
- Must have business plan, budget and forecast accuracy experience
- Well-traveled and experienced in hotel operations; able to assist in the operation when needed
- 3-5 years of hotel sales management experience
- Requires knowledge of general sales techniques, yield management, and customer service skills
- Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
- Material/Equipment Used
- General office equipment: computer, typewriter, copier, facsimile, telephone, calculator, etc
35
Franchised Director of Sales Resume Examples & Samples
- High School Diploma or GED required; College Degree is preferred
- Must have at least two years of hotel management experience, preferably with Marriott but not required
- Must be have a flexible schedule
- Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services, and Reservations
- Develop and maintain market awareness to ensure the ability to predict revenue opportunities and set proactive strategies
- Establish lists of top accounts and top target accounts. Maintain communications with these accounts on a monthly basis
- Coordinate group, transient, and catering bookings to maximize profits
- Be familiar with hotel PMS systems, Sales Pro, and Hotelligence
- Develop strategies to increase ADR and RevPar
- Attend all training/meetings as required by management
36
Franchised Sales Coordinator Resume Examples & Samples
- Maintains all files, correspondence and records in the department. Typing and filing using computer systems
- Assists Director of Sales and Sales Manager in all administrative aspects
- Coordinates meeting and performs minute taking, transcribing and distribution meeting minutes
- Distributes Resumes weekly on Thursday
- Complete qualifying information sheets as needed and distribute to sales manager
- Manages rooming lists
- Group Master Account Routing
- Completes Weekend events and distributes weekly
- Completes high demand dates report and distributes weekly
- Reports data to the STAR report
- Completes crew spreadsheet monthly
- Maintain and update data in SalesPro. Enter groups in the system
- Assist with preparation and execution of hotel site inspections
- Performs telephone duties which require answering telephones, messages, forwarding calls to appropriate person, assisting caller in resolving questions, using standards of service
- Politely and professionally converse with clients. Respond to inquiries with accurate information and record in all relevant files. Promptly respond to requests for information on hotel facilities and menus
- Copy, fax and email necessary documentation for clients and hotel use
- Coordinates and delegates distribution of incoming and outgoing correspondence to in-house, Turnberry Hospitality, and other areas
- Assists in organizing trace system to ensure all correspondence memos reports are completed, distributed properly and on appropriate time schedule
- Handles individual requests for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
- Monitor and order necessary office supplies for department
- Maintain filing system in accordance with company standards
- Log pertinent account information in files
- Maintain necessary copies of contracts and correspondence in orderly and accurate manner
- Maintain current files and contracts for 5 years in accordance with Turnberry Hospitality minimum standards
- The Team Member may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
- Posses a creative aptitude and strong organizational skills
- HS Diploma required , preferred, or equivalent combination of education and experience. Previous experience in administrative role and/or hotels preferred
- Ability to communicate, verbally and in writing, effectively with guests and co-workers; respond to guest requests, with high level of patience, diplomacy and tact
- Bilingual communication skills (English/Spanish, English/Portuguese) preferred
- No special licenses or certificates required
- Ability to operate computers to include MS Office suite software and calculator
- Typing proficiency at 50 - 75 wpm
- Telephone etiquette skills needed
- Ability to follow written and/or verbal instructions
- Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
- Ability to travel locally, domestic and international for purposes of sales calls, meetings and trainings
37
Franchised Director of Sales Resume Examples & Samples
- A strong focus on managing internal relationships with all stakeholders, including the Hotel General Managers and the Ownership group
- Preparing presentations and statistics regarding the sales activities and strategic direction to internal stakeholders
- Establish strategic goals by preparing company sales, service and operations information; identify and evaluate trends and opportunities, determine a course of action, objectives and evaluate outcomes
- Oversee top lines sales budgets on a monthly, quarterly and annual basis
- Maintain quality sales and service by enforcing company standards and customer service expectations. Identify trends and recommend improvements
- Assist with recruitment, selection, onboarding, training and development sales employees
- Direct all sales and marketing initiatives for Platinum Investments and affiliated hotels
- Manage Sales incentive programs
- 3+ years of leadership in sales
38
Franchised Director of Sales Resume Examples & Samples
- Skilled at establishing effective relationships with customers and internal partners, promotes openness, trust, confidence in one's intentions
- Skilled at clearly conveying information and ideas through a variety of media, engaging the audience and helping them understand and retain the message
- Skilled at developing and employing novel ways to deal with sales challenges and opportunities; considering facts, constraints, competitive circumstances, and probable consequences when choosing a course of action or developing solutions
- Ability to understand and utilize economic, financial, industry, and organizational data; accurately diagnosing customer needs and issues that can inform sales strategies
- Ability to gather and organize information relevant to a long-range goal or vision, develops alternative strategies, and executes a course of action to carry out strategy
- Effectively use sales resources and administrative/support staff
- Responsible for monthly sales activity productivity reports
- Put together site Alerts� for upcoming site tours and sending out to property 24hrs in advance of site tour
- Record and track all inter-resort referrals
- Support DOSM on special projects to include, but not limited to mailings, client events, SWAG items, etc
- Must be able to read, write, speak, understand and comprehend English fluently required
- 2 years minimum supervisory experience. -required
- Sales Experience with Marriott. -preferred
- Excellent proficiency with Microsoft Office. -required
- Proficiency with CITY. - preferred
- Ability to read and comprehend complex correspondence. -required
- Ability to effectively present detailed information both verbally and in written form to employees, managers, executives and guests. -required
- Attached resume. -required
39
Franchised Director of Sales Resume Examples & Samples
- Developing the competitive set, and the sales strategy to ensure dominance in the market
- Implementing effective sales strategies to maximize revenue generation
- Partnering with home office leadership to help make informed decisions and maximize revenue
- Achieving or exceeding individual AND team sales goals and hotel budgets
- Providing support and coaching for sales team members to drive high levels of performance, job satisfaction, and personal growth
- Ensuring that the hotel sales team is effectively using the sales tools that are available
- DELPHI fdc proficient
- Previous Marriott experience
- Pre-opening experience
40
Franchised Director of Sales Resume Examples & Samples
- Lead, train & mentor sales staff including hiring, coaching development, performance evaluations, disciplinary actions and terminations
- Perform as the driver of all revenue and ensure quarterly and annual revenue goals are achieved for the hotel
- Develop sales action plans, and forecast and evaluate trends to modify strategies that will enhance revenues effectively
- Assist in the production of annual hotel business plan
- Develop and maintain departmental budget
- Lead property revenue meetings always insuring revenue maximization and profit in all areas
- Ensure that hotel credit procedures and audit guidelines are followed
- Timely submission of required reports to General Manager, Regional Vice President and DDC Corporate Office
- Maintain good rapport with local civic groups and companies
- Develop and maintain good relationship with DDC Corporate Sales & Marketing staff
- Minimum 3 years hotel sales experience or the equivalent amount of industry experience; OR equivalent level of education and work experience
41
Franchised Sales Coordinator Resume Examples & Samples
- Provide the highest quality of service to the customer at all times, set example for immediate and hotel wide staff
- Take inquiries and walk-ins that come into the hotel for group and/or meeting room business in the absence of the Sales Manager
- Handle all social inquires and social business walk-ins
- Responsible for preparation and distribution of all outgoing correspondence pertaining to your property from the Sales Manager, Account Executives & RDSM ie faxes, proposals, contracts, thank you letters, regret letters, sales kits, comp night certificates
- Must have knowledge of Delphi and use on a daily basis for all group and catering business
- Responsible for all catering events BOOKED BY ACCOUNT EXECUTIVES as follows prepare banquet event orders, send out banquet event orders to clients, place banquet orders with catering company, call clients for guarantees and let caterer know final count, greet all meeting room & social event contacts prior to events, advanced payments, direct bill authorizations, credit card authorizations, check in with contact during break times and lunch and after the event
- Group maintenance for property Sales Manager and Account Executives call for rooming lists, enter rooming list, route charges, release blocks after cut-off, watch blocks to see if we need to increase or decrease block when reservation method is individual call-in, enter final pick up in Delphi
- Preparation and distribution of 10 day packet BEOs & Resumes
- Responsible for passing out all change logs daily
- Input and manages group inventory in MARSHA/FOSSE
- Post Meeting Room charges
- Make all direct bill reservations and apply to direct bill account
- Handle all transient reservations involving credit card authorizations
- Handle all group special requests Shuttle requests group & individual, amenity form distribution and follow up, reservation cards
- Compile menus and sales kits give to front desk or banquet servers to complete
- Make sure collateral is in stock. Bring to attention of Sales Manager when running low on any collateral
- Knowledge of front desk check-in, check-out, answering phones, transferring calls, making reservations, etc
- Update and input any new menu items, menus, pricing changes in Delphi
- Prepare, distribute and present 10 day for groups & catering at weekly staff meetings
- Creation, distribution and marketing of all catering packages holiday, social formal, NYE, bridal shower, rehearsal dinner and brunches
- Monitor meeting room rental and revenues on a continuous basis
- Maintain close relations with the top accounts
- Monthly visits to clients you deal with regularly to thank for business. Often times will be joint calls with Sales Manager or Account Executive
- Assist Sales Manager in planning of property specific sales blitzes and client events
- Active member of a local networking group as assigned
- Involvement in community activities and hotel programs
- Clear understanding of all selling strategies set by Revenue Manager to ensure revenue maximization
- Fluent with MARSHA, FOSSE, and all Marriott applications
- Use of all Marriott Tools franchise source, e-tools, Marriott Rewards program, MarRFP, MRDW, MARSHA and OneSource
- Complete the requirement for face to face appointments, prospecting calls, and site tours as outlined for your position by Concord Hospitality in the 25% proactive sales position. Guidelines are subject to change from year to year
- Attend and participate in weekly sales, staff, bi-weekly revenue meetings, monthly regional meetings and other meetings as assigned
- Attend any brand required training as well as Concord required training
- Inform Sales Manager, Regional Director of Sales, and Account Executives of potential opportunities/concerns with clients
- Carry out reasonable request by Management that you are capable of performing
- Cross sell opportunities between cluster properties
- Assist other Concord Hotels when required
- Represent Concord Hospitality and the hotel in a professional manner at all times
- Be knowledgeable of occupancy, average rate and RevPar goals
- Group portion of the C3MO
- Proactive responsibilities as follows Responsible for solicitation of prior year catering events for repeat business, assist Sales Manager with creative ideas to capture meeting room business, meet all set activity goals, and weekly hour of power prospecting calls from list provided by Sales Manager
- Assist Sales Manager on assigned portions of the marketing plan by gathering historical and competitive data, then setting goals and determining action plans to meet those goals
42
Franchised Director of Sales Resume Examples & Samples
- Demonstrated sales ability
- Do It Now approach
- Guest First approach
- Self-motivated behavior
43
Franchised Sales Coordinator Resume Examples & Samples
- Respond in a timely manner to incoming group/catering opportunities that are within pre-defined parameters. Refer opportunities to appropriate sales associate
- Execute and support the operational aspects of business booked (e.g., entering rooming lists, individual reservations, customer correspondence)
- Actively up-sell each business opportunity to maximize revenue
- Drive customer loyalty through excellent customer service. Serve the customer by understanding their needs and recommending appropriate features and services that best meet their needs. Build and strengthen relationships with existing and new customers to sustain the business relationship
- Implement process improvements and best practices
- Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of property and sales leadership team as appropriate
- Execute and support Marriott's Customer Service Standards and hotel™s Brand Standards
- Participate in and practice daily service basics of the brand
- PMS Billing/Routing set-up
- Coordinating and distributing weekly events communication
- Updating BEO/Resume Binder
- Weekly review of group blocks in PMS
- Rewarding Events Posting via Marriott Global Source “ Group Posting Tool
- Represent sales manager(s) when out of office
- Placing meeting room signage
- Maintaining Function Diary in PMS
- Conducts and assists in property tours
- Wholesale reservations (i.e. Hotel Beds and Tourico Holidays)
- Post meeting room rental, audio visual, and internet fees in PMS for group meetings
- This position has no supervisory responsibilities
- This is a full-time position. Courtyard and Residence Inn by Marriott at Grand Boulevard are operational 24 hours a day, seven days a week. This position is primarily scheduled for Monday “ Friday from 8am “ 5pm; however, due to the nature of the business employees may be required to be available to work days, nights, weekends, and holidays
- 2 years of hotel operations and food and beverage experience
44
Franchised Director of Sales Resume Examples & Samples
- Be able to work flexible hours (min. 50 hours per week)
- Be highly organized
- Be extremely customer service focused
- Have a strong bent towards team orientation and assimilation
- Possess outstanding selling, negotiating and closing skills
- Have the ability to implement all sales action plans related to his/her target area as outlined in the Sales & Marketing Plan
- Establish a healthy client base of business through direct outside and inside sales solicitations and presentations
- Cultivate sales leads, identify, develop, and maintain relationships with key clients and associations in order to produce qualified business
- Negotiate all aspects of the sales contracts to include: attrition and cancelation clauses, room rate, length of stay, space rental (if any), etc
- Achieve sales goals through solicitation efforts to include: site inspections, outside appointments, entertainment of clients, and Sales Blitzes
- Will be dedicated to networking within the community to solidify client relationships
- Will possess a strong passion for 10-3 Prime Selling Time and focus those hours strictly to direct sales efforts
- Have superior presentation skills and a willingness to travel both locally and nationally if required
- Develop and maintain market awareness to ensure the companys ability to predict revenue opportunities and set proactive strategies
- Operate your hotel's expense budgets within Sales Department guidelines
- Coordinate group, transient and meeting functions to maximize profits
- Monitor production of all top accounts and evaluate trends within your assigned market
- Develop & implement strategies to increase share from competitors when the hotel revenue penetration goals are not being met
- Utilize Hotel SalesPro.com to manage accounts in addition to (but not limited to) generating reports, entering business, blocking space, building accounts, and tracing calls & appointments
- Assist in the preparation of the annual Sales & Marketing Plan
- Coordinate and direct preparation of the monthly rooms revenue forecast for the current and upcoming months and assist in ensuring accuracy within 5% margin of error
- Participate in Breakfast Buzzard, Lobby Lizard, and Evening Sundowner activities as scheduled
- Have a passion for generating top line revenue
- Leadership, hands-on, lead-by-example, day-in-day-out
- Colledge degree is preferable, or commensurate experience (min 4 years)
- Brand and/or Marriott experience will be given preference
45
Franchised Director of Sales Resume Examples & Samples
- Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation
- Take initiative to develop new strategies and uncover new markets to generate sales
- Effectively manages and develops relationships with key internal and external stakeholders and customers
- Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply and demand, etc
- Aggressive negotiating skills and creative selling abilities to close on business
- 5+ years successful experience in proactive sales and the ability to effectively close business
- Previous Marriott experience a plus
46
Franchised Director of Sales Resume Examples & Samples
- Two (2) year or four (4) year college degree preferred
- At least 1 year of progressive experience in hotel sales or a related field required
- Must have a valid driver license for the applicable state
- Must be proficient with Windows operating systems
47
Franchised Director of Sales Resume Examples & Samples
- Overall department leadership for our group and event sales department, a Marriott hotel with 228 rooms and over 23,000 square feet of meeting space
- You will work with the sales and revenue optimization teams to plan, implement and manage key strategies to grow market share, RevPAR, and gross revenues
- You will establish and monitor key relationships with CVB, key accounts, and Event decision makers
- As DOS, you will have a unique opportunity to grow leaders for the property and for the company! You will interview, select, coach, and train a high-performance team
- You will mentor sales associates and help them to grow their selling skills
- Develop and execute annual sales budgets and establish sales productivity goals and performance objectives for your sales team members
- You will work closely with your Regional Director of Sales and Revenue Optimization and Area Revenue Manager to ensure your property is a leader in your competitive set
48
Franchised Sales Coordinator Resume Examples & Samples
- Distributing faxes and other communication to appropriate areas
- Creating and distributing department information as appropriate (Banquet Event Orders, Catering information, etc.)
- Coordinating maintenance of office equipment
- Creating a Daily Event Sheet
- Professional and friendly demeanor with a positive attitude
- Ability to multi-task in a high-profile, high-traffic environment
- Ability to read, comprehend and write simple instructions and/or short correspondence and memos
- Working knowledge of MS Word, Excel and Outlook
49
Franchised Sales Coordinator Resume Examples & Samples
- Liaise between other departments and the client to provide the service most suitable to the client's needs, cost and time restraints
- Responds to telephone inquiries regarding hotel availability; quoting established group rates
- Coordinate with and assist Director in local activities in support of brand promotions and marketing campaigns
- Manage all verbal and written correspondence for the sales effort in a timely manner: contracts, evaluations, thank you letters, etc
- Manage all sales collateral materials including: business cards, stationary, brochures, sales kits, marketing collateral etc
- Manage databases
- Compile daily, weekly, and monthly reports
- Marriott/Starwood experience preferred
- FOSSE experience preferred
- Sales experience desired
- Delphi FDC experience desired
- Excellent telephone communications skills
50
Franchised Director of Sales Resume Examples & Samples
- Driving Sales (55%)
- Develops annual marketing plan in conjunction with the property executive team and executes marketing-related items
- Is responsible for the accuracy of all information on websites, collateral and advertising that promote the hotel
- Maintains and updates the branded website content and works with Marketing to update the hotel vanity website (if applicable)
- Coordinates, plans and implements marketing-related tactics and events
- Develops annual media plan in conjunction with the Evolution Marketing Dept
- Adds creativity and trend insights into driving revenue via packages, promotions and public relations
- Works with other hotel departments to successfully market amenities including spa, restaurant, lounge and events (as applicable)
- Tracks ROI on all advertising and marketing spend
- Maintains, responds and updates social media websites
- Works with corporate marketing team, vendors and agencies to develop creative
- Creates content for and implements social media strategies
- Assists with brand development and protection
- Coordinates and manages photo shoots
- Oversees public relations strategy; liaisons with PR consultant; prepares and approves releases; handles media requests
- Oversees eCommerce strategy; liaisons with brand representative on a monthly basis and Evolution corporate eCommerce team as needed
- Coordinates local advertising to promote hotel restaurant, lounge, spa, etc
- Represents hotel at various meetings and events in support of community and public relations
- Use of Tools & Processes (25%)
- Secures and maintains digital assets including photography, photo releases and design files
- Uses brand opportunities to drive revenue
- Tracks and reports on all marketing and PR activities for hotel
- Uses website analytics to determine advertising ROI and insights into opportunities to create additional revenue
- Maintains records of all hotel awards and recognitions
- Building & Inspiring a Great Team (15%)
- Leads monthly property-wide marketing strategy meetings (AROC)
- Participates in weekly strategy meetings with Revenue Manager
- Participates in weekly sales meetings
- Attends monthly meeting at Evolution HQ when possible
- Attends quarterly Sales Celebration when possible
- Celebrate individual and team success wildly
- Developing a Systemic Service Culture (5%)
- Keeps informed of industry news that affects the organization and shares information with team
- Keeps informed of trends and new technology in marketing, eMarketing and public relations
- Managing the Middle of the Page (5%)
- Creates and maintains marketing budget and ensures all projects fall within budget guidelines
- Minimum of three (3) year experience managing or leading hotel sales
- Working knowledge of MS Word, Excel
51
Franchised Director of Sales Resume Examples & Samples
- Develop new business through obtaining accounts from competition, lateral development of existing accounts and contacting new customers in the market. The solicitation of new and saturation of existing business should be through a combination of in-house appointments, telephone, and personal calls as outlined by the Marketing Plan and Budget
- Entertain and maintain close relations with the major accounts tourism and business associations, and community leaders to develop positive rapport and ensure repeat business. This can be done by direct sales, tours, telephone calls, correspondence and entertainment. Keep close ties with our competitive set in order to maintain proper positioning and awareness, as well as to enhance referral opportunities and network with current contacts to uncover other potential decision makers or influencers
- Prepare and interpret month end reports. Monitor and analyze trends so we are always prepared and proactive to changes rather than re-active. Know your competitors business and ensure hotel is receiving its fair share
- Attend, participate and lead weekly sales meetings
- Attend any brand required training as well as other meetings requested by the General Manager
- Accommodate guest special requests whenever possible
- Inform General Manager of potential opportunities/concerns with clients and progress of special projects
- Ensure clear communication between cluster properties
- Monitor room inventory and rate programs be knowledgeable of occupancy, average rate, and REVPAR goals
- Represent Concord Hospitality, in a professional manner at all times
- We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace
52
Franchised Director of Sales Resume Examples & Samples
- Excellent skills in team building, selecting talent, training, mentoring and developing a sales team and achieving goals
- Extensive experience in managing the daily operations, directing the effort, executing and exceeding weekly sales call goals, teleprospecting calls, hotel site tours and cold calls goals
- Effective communication skills to establish strong customer relationships and repeat business opportunities through a pro-active leadership style
- Professional and effective written correspondence, proposals, bids and follow-up must be demonstrated
53
Franchised Director of Sales Resume Examples & Samples
- The role of the Direct of Sales is key to the hotel achieving its sales targets in order to meet the budgeted revenues
- The post will involve ongoing planning and market research where necessary to supplement the existing Sales and Marketing Plan, proactive sales within the local and corporate market in the Tulsa area
- Sustains a constant sense of urgency to generate demand and drive revenue
- Conducts hotel tours and site inspections for potential customers
- Completes weekly sales call reports
- Maintains detailed and meticulously organized account files
- Meets weekly sales goals as outlined
- Ability to understand and execute and support various Customer Service Standards and Brand Standards
- Ability to work collaboratively with hotel service team in providing exceptional customer service
- Review budgets / forecasts with GMs
- Acts as customer liaison with hotel during customer event/program ensuring daily needs are met and overall customer satisfaction
- Adaptable & flexible with the capacity to set goals to enable the smooth operation of the hotels
- Drive, charisma & passionate for hospitality. Creative energy and inspirational ideas
- Proven leadership skills with a hands-on, personable approach with emphasis on quality guest-service
- Hotel Opening experiences is a plus
- Marriott background is a plus
54
Franchised Director of Sales Resume Examples & Samples
- Direct and supervise the administration and ensure timely completion of the Sales Department activities including, RFPs, Qualifiers, Marketing Plans, Business Case, Outside Sales Calls, Cold Calls, etc
- Develop a full working knowledge of the Operations of the hotel, Guest Services and Reservations
- Develop a complete knowledge of company sales policies and SOPs, and ensure knowledge of and adherence to those policies
- Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies. to meet or exceed set goals
- Participate in required M.O.D Program
- Monitor production of all accounts and evaluate trends within market
- Support the preparation of required reports in a timely manner
- Develop strategies to increase share shift from competitors when the hotel revenue penetration goals are not being met
- Use your propertys computerized sales management system to manage the hotels business, including (but not limited to) generating reports, entering business, blocking space and building accounts
- Direct preparation of the monthly Rooms Revenue reforecast for the current and upcoming months and assist in ensuring accuracy
- Hotel Sales Experience (Opening Experience Preferred)
- Must have a valid drivers license in the applicable state
- Proficiency in Microsoft Office including Word, Excel and Power Point
- Comply with CHM regulations to encourage safe and efficient hotel operations
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
55
Franchised Director of Sales Resume Examples & Samples
- Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management
- Direct Sales: Targets appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and posses a valid state driver's license in order to make sales calls
- Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth
- New Account Development: Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business
- Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts
- Continually targets and prospects for new business through telemarketing, individual creativity and innovation
- Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance
- Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to service client and employer in the most expedient, organized and knowledgeable manner
- Develops strong customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interaction
- Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues
- Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner
- Product Knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities
- Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts
- Professionalism: Controls expenses including travel on the property's behalf in order to minimize hotel costs
- Represents themselves, the hotel and Company with the highest level of integrity, professionalism, a service-focused approach and a caring, sincere attitude at all times
- Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel
- Display a neat, clean and business-like appearance at all times
- Administration: Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion
- Contributes to the hotel's overall sales effort during planning and strategy phases through research and knowledge input
- Arrives to work on time, 8:00 a.m
- Community/Trade Involvement: Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line
- Performs other duties as assigned or deemed necessary by management
- Requires the ability to hear, speak, read and write English fluently
- Requires 12th grade level mathematics, spelling and reading skills
- Requires effective business writing skills
- Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment
- Work on more than one task at a time
- Develop strong internal and customer relationships
- Set and manage priorities and plan activities in advance
- Solve problems and make sound business decisions
- Respond to coach, feedback and training
- Education/Formal Training
- Minimum of high school diploma or equivalent
- Six months + in sales, customer service position or hotel preferred
- Materials/Equipment Used
56
Franchised Director of Sales Resume Examples & Samples
- Provides professional and courteous service at all times
- Supervises assigned sales staff: hiring, terminations, disciplinary actions, performance evaluations and development
- Qualifies all prospective leads
- Participates and leads the rate and inventory initiatives, including but not limited to participating in franchise revenue management service
- Attends civic meetings ensuring a positive rapport and relationships with area decision and opinion leaders including but not limited to, local chamber, convention and visitors bureau, rotary, et al
- Formulates and executes projects for all market areas as stated in the marketing plan
- Develops and maintains departmental budgets
- Maintains good rapport with area business leaders and local civic groups and companies
- Approves function space allocation for group catering and meeting bookings
- Develops and maintains relationships with media contacts in order to maintain public relations effort
- Increase market share based on disruptive innovation and strategizing
- Prepares reports as outlined including, but not limited to Productivity Report, Weekly Plan, Sales Call Reports, Market Share Analysis and Forecasts
- Work closely with Food and Beverage and Rooms Divisions to ensure above average service levels
- Attends and present data, as requested at all meetings with management company and ownership groups for the hotel
- Under general direction, conduct sales activities related to selling guest rooms and meeting facilities by following Sales the Drury Way in order to build hotel occupancy and revenue
- Responsible for achieving the revenue goals set forth by the Regional Sales Manager and Vice President of Sales and Marketing. An average of 60% of time is devoted to outside sales. May travel up to 50% of time
57
Franchised Sales Coordinator Resume Examples & Samples
- Distributes printed documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff
- Handles individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction. Verify instructions have been completed by other departments
- Organizes, files and retrieves documents in appropriate binders in order to maintain essential records used in the department operation
- Cold calling of corporate accounts to quantify and qualify room night production
- Maintain all Social Media outlets as instructed
- Ability to assist with marketing programs for the hotel to influence the sales of hotel room nights, function and catering opportunities, and bar revenues
- Internet researching for new corporate and group business
- Send out sales kits and brochures
- Relocation is available for the position
58
Franchised Sales Coordinator Resume Examples & Samples
- Minimum lifting of 10 pounds
- Pushing, bending, stooping, upward reaching, manual dexterity
- Hearing, writing, typing
- Minimum pulling of 10 pounds
- Additional responsibilities specific to you are
- Must have a good knowledge of service standards, guest relations, and etiquette
- Must have good mathematical and computer skills
- Must have hearing and visual capabilities to detect, observe, and report on emergency situations
- High school education and relevant training and experience required. Additional education preferred
- At least one year of office environment experience required
- Must have Fosse, Marsha, PMS system knowledge
59
Franchised Director of Sales Resume Examples & Samples
- Previous Director of Sales Experience required
- Marriott and like Brand Hotel experience a plus
- Experience with full service F&B Operations to oversee 10,000 sq feet of banquet space
- Ability to communicate effectively with the public and other associates
- Experience in buiding Teams and working in a Collaborative atmosphere
- Uses an analytical approach
- Portrays a genuine style
- Strategically proactive
- Working Environment Fast paced, collaborative, high energy
- High touch both by phone, electronic and in person
- Written and verbal language skills relative to the position
- Ability to read, analyze and interpret general business metrics ability to apply basic mathematical concepts
- Able to perform moderate physical and lifting activities
- Additional skills needed: strong computer skills,
- Exceptional detail and follow up, excellent time management skills and the ability to quickly evaluate alternatives and decide on a plan of action
- Ability to work evenings or weekends as directed by business levels
- Complete weekly, monthly & quarterly reports in a timely manner
- Meet multiple deadlines as business demands
- Bachelor's degree (B. A.) from a four-year college or university or equivalent education/experience
60
Franchised Director of Sales Resume Examples & Samples
- Completion of a 2 year community college diploma in related area or equivalent
- Minimum 5 years of proven successful sales record, having specific market segment experience, preferably in the hospitality industry
- Minimum 3 years experience directing and leading a sales team
- Client focused and a team player
- Ensure a professional appearance and attitude while on property, prepared to represent the hotel with limited notice
- Able to establish rapport with clients quickly to ensure guest satisfaction and repeat business
- Ability to lead and motivate sales force
- Excellent analytical, problem solving, organizational and interpersonal skills, able to work in a fast paced environment
- Excellent time management skills with the ability to prioritize and multitask while focusing on achievement of revenue and activity goals
- Highly motivated, self-starter, entrepreneurial, working with minimal supervision
- Strong computer skills “ Opera and Opera Sales & Catering experience an asset
- Self motivated, decisive, responsible, results driven
61
Franchised Director of Sales Resume Examples & Samples
- Find creative and effective ways to bring in new business within group and business transient market segments. Cultivate and source leads through cold calls, telemarketing, direct sales and networking
- Direct the solicitation efforts of room sales through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel
- Administers group events including greeting all groups and individual tours, placing welcome baskets in group contacts' room and taking care of any final items with the group at check out
- Coordinates rooming list input and group billing
- Review and utilize Marriott International group sales tools. Actively participate in and monitor hotel RFP efforts
- Setting and delivering sales strategy and results through effective Annual and Quarterly Marketing plans. This entails analyzing market, customer and competitive information and building sales strategy and objectives to maximize our revenue. This also includes building forecasts for the specific strategy/objectives and measuring the results against the forecasts
- Conduct an average of two outside sales calls per week with qualified potential customers
- Responsible for representation within the business community and hospitality industry that expose the hotel to opportunities and create a positive public image. Participate in key organizations as recommended by management and Vice President of Sales
- Inputting and retrieving information from hotel sales software system for file maintenance, correspondence and preparation of forecasts and marketing budget
- Develop and conduct persuasive verbal sales presentations for prospective clients. Internally promote hotels programs. Meet with and entertain clients, some of which may require travel
- Research Trade Show and Sales Blitz opportunities to maximize facility exposure. Cost analysis necessary
62
Franchised Director of Sales Resume Examples & Samples
- Be incredibly friendly, customer centric, love to smile and have FUN in a team environment
- Forecasts and accurately records for all bookings and cancellations at each hotel
- Ensures that predetermined sales expectations are met or exceeded at each hotel
- Have two or more years of experience in Hotel Sales and have knowledge of the local area. (Special consideration will be given to those who exhibit a proven track record of exemplary sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, and guest and employee centric management practices.)
- Establishes client base for specific markets to include organizations, associations, social groups, transient and corporate businesses through direct outside(majority) and inside sales, in order to secure business for the hotels
- Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines for each hotel
- Confirms agreements in writing and forwards document to client and affected hotel departments
- Provides a professional image at all times through appearance and dress
63
Franchised Director of Sales Resume Examples & Samples
- 3+ years Hotel Director of Sales Experience Required
- Marriott background preferred
- Candidate should be strong in BT, Group, Medical and Sports segment sales
- Experience with Delphi preferred