Escrow Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the escrow job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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M Miller

Moriah

Miller

29174 Padberg Roads

Boston

+1 (555) 826 3586

29174 Padberg Roads

Boston

Phone

p +1 (555) 826 3586

Experience Experience

San Francisco, CA

Escrow Coordinator

San Francisco, CA

Cummings Group

San Francisco, CA

Escrow Coordinator

Participate in the planning, evaluation and implementation of changes to improve work performance and efficiencies
Create and mail buyer correspondence as necessary with regard to non-performance under the terms of the Purchase Agreement
Assist in design and implementation of reporting for the evaluation of outsourcing vendors performance
Coordinate and manage paperwork of all HUDs
Work 8-hour days with flexibility for overtime when necessary
Perform all other duties as assigned
2-3 years progressive, successful work history

Los Angeles, CA

Escrow Branch Manager

Los Angeles, CA

Braun-Runolfsson

Los Angeles, CA

Escrow Branch Manager

Supervises staff while responsible for coaching, mentoring and training of all branch escrow staff. Manages workflow and resolves escalated issues
Performs audits and recommends corrective actions. Executes corrective actions
Works with internal and external customers to manager all aspects of a sale, resale or refinance transactions
Works with sales department to ensure best working relationship with clients
To encourage employee development and professional growth by providing regular and timely feed back
Aligns branch goals with business unit goals. Provides input to senior manager
Conducts performance reviews and recommends hiring and termination actions

present

Dallas, TX

Escrow / Closing Specialist

Dallas, TX

Lakin and Sons

present

Dallas, TX

Escrow / Closing Specialist

present

Performs other duties as assigned
May be responsible for communicating contract changes to management, construction, etc
May advise buyer of responsibility to provide certain documents at Escrow/Closing
May assist Title Company and approve and file Preliminary Title Report; may assist lenders with documentation and send out packages to lenders; and assist Mortgage to obtain loan conditions.
May assist Title Company and approve and file Preliminary Title Report; may assist lenders with documentation and send out packages to lenders; and assist Mortgage to obtain loan conditions
May perform general administrative duties including preparing and following up on correspondence, requests, schedules and reports; legal documents; confidentiality agreements; expense reports; meeting minutes; memos and other similar documents; processing mail and circulating industry information as received
Perform general administrative duties including preparing and following up on correspondence, requests, schedules and reports; legal documents; confidentiality agreements; expense reports; meeting minutes; memos and other similar documents; processing mail and circulating industry information as received

Education Education

Bachelor’s Degree in Accounting

James Madison University

Bachelor’s Degree in Accounting

Skills Skills

Ability to perform basic math functions plus ability to calculate figures and amounts such as discounts, interest, commissions, percentages and the like
Ability to read, analyze and interpret financial and/or legal documents
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to prioritize work with minimal oversight in a fast-paced, changing work environment
Demonstrated proficiency in Microsoft Office; Excel, Word and Outlook
Ability to respond effectively to the most sensitive inquiries and/or complaints
Ability to apply common-sense understanding to carry out instructions
Ability to effectively communicate verbally and in writing with a broad range of audiences
Strong data entry skills
Team Player; with a demonstrated ability to work within cross-functional teams

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Escrow Manager Resume Examples & Samples

Work with department Supervisors to ensure that all functions in the Escrow Department are completed in a timely manner and according to policies and procedures
Participate in ongoing strategic planning process with senior management team
Work with other department managers in matters regarding departmental operations, procedures, and personnel questions
Direct the preparation of reports on specific facets of the departments operation
Review departmental reporting practices to ensure conformity with investor, company and governmental requirements
Proactively manage to the annual budget to prevent overruns. Determine responsibility and produce controls to identify and prevent monetary loss
Ensure all SSAE16 requirements are met
Interact with attorneys, auditors, investors, business peers, and insurance companies in escrow-related issues
Closely monitor the “Control Log” for to clear all exceptions within 18 business days
Ensure proper set-up of Tax and Insurance Service contracts
Train and support junior department staff. Ensure timely and accurate completion of all employee and vendor scorecards. Maintain a 95%+ success score on performance scorecards for both yourself and your direct reports
Coach associates as needed to ensure compliance with department expectations
All other duties and responsibilities as assigned
Strong experience with Microsoft Word and Excel. Medium Excel analytics skills such as formula and table creation, pivot table creation, vlookups, and charts and graph usage. Microsoft SQL Query Analyzer experience or familiarity is helpful
Ability to meet time deadlines and to handle simultaneous tasks and projects in a fast paced environment
Extensive knowledge of RESPA guidelines and loan documentation, as well as Escrow Analysis claims and Escrow Analysis processing
Excellent grammar, spelling, and communication skills
Excellent follow-up skills
Bachelor’s degree, preferably in a business-related area of study
4+ years prior mortgage servicing or similar financial office setting experience, and 2+ years Escrow experience preferred
2+ years LPS/MSP experience preferred

CIB F&BM TS Liquidity Solutions & Escrow Finance Resume Examples & Samples

Strategically aligned with product executives in the form of budgeting, forecasting, and financial analytics for Liquidity Solutions and Escrow Services as it relates to Operating Margin (NII/NIR/Expenses) and Balance Sheet. · Deposit forecasting as it relates to net interest income and balance sheet o Net interest income focus on funds transfer pricing and interest expense [pricing & fees] o Balance sheet with a focus on seasonality, organic growth, new business, attrition, & investments o Expense management
Excellent technical skills (Excel, Access and PowerPoint)
Needs to be very comfortable producing power point presentations for senior mgmt
Knowledge of WCP/Paragon a plus
Highly motivated learner who brings insight to the table and thrives in an environment that changes pace often
Ability to quickly grasp concepts, learn processes and execute on deliverables in a timely manner
Ability to work independently with the focus on efficiency and quality
Excellent time management skills, being flexible to handle multiple tasks at the same time and prioritize the tasks in the order of importance
Bachelors Degree in Finance/Accounting or related business experience required

Senior Escrow Flood Specialist Resume Examples & Samples

Product & Process
Risk & Control
3 to 5 years of trade finance related experience with focus on Standby Letters of Credit and Guarantees
Good knowledge and understanding of the business unit’s key products and services, processes and controls
Good understanding of the business unit’s risk and regulatory requirements
Good prioritization skills
Good written and oral communication skills a

Cib-escrow Resume Examples & Samples

Support Product Team on Latam Escrow business vision and position development
Drives creation of strategies and execution roadmaps, which include both strategic initiatives & tactical steps
Understands market dynamics including size, geography differences , client segmentation, distribution channels, regulation and competitors to develop a winning strategy
Identifies potential constraints and risks
Assist Product Team in terms of Latam Escrow P&L ownership
Designs the business plan with revenue or investment forecasts balanced by an expense, revenue, and risk perspective
Understands the revenue and expense drivers of the P&L and the ability to deliver initiatives to maximize the performance of the P&L, taking into account JPMorgan positioning, risk, pricing, competitive landscape, customer needs, market practice, technology and operating environment
Support Product Team on E2E accountability to deliver JPMorgan Escrow Services to clients
Delivers against the E2E customer experience and associated initiatives to deliver a best-in-class solution for customers
Primary point to develop training for internal and external stakeholders to deploy new solutions
Act at Client On-Barding, helping the accomplishment of the obligations in terms of Client Identification and Know Your Client processes
Assist Sales on the request of documents, check of the received documents, relationship with Clients and Client On-Boarding Team for acceptance of the Clients by JPMorgan, as per Regulators and Compliance
Studying Business, Economics and Engineering
Self motivated with a strong desire to succeed
Determination to meet financial goals – revenue, expenses, balances, transaction volume, spread/FTP management and pricing practices
Capacity to develop proper roadmap and ensure scope is aligned with client needs and business partners. Deliver committed projects on time, on budget
Willpower to develop product strategy, including opportunities for innovation
Drive problem-solving with business partners and ensure initiatives keep moving forward. Exhibit end-to-end product ownership
Desire to create solid partnerships & strong rapport with business partners, particularly with Bankers, Sales, Cash, Liquidity, FX & Global Clearing peers. Develop & execute a communications plan to increase visibility and transparency with clients/Sales
Desire to increase visibility with clients and in the industry, including client visits & feedback, deal team participation, industry interaction

Mortgage Servicing Escrow Manager Resume Examples & Samples

Ensures that all correspondence received via mail or email is reviewed and responded to in a professional manner according to MB Financial, agency, and investor guidelines
Escalates and reports areas of concern to senior management
Supports, enhances, and helps lead within our culture and role models within cultural pillars

Escrow Team Lead Resume Examples & Samples

Address escalated billing issues in regards to reconciliation of outstanding checks – stop-payment requests, refunds and reissues, late payments, absence of payment, etc. and respond accordingly
Identify problematic processing practices and offer possible solutions. Implement process changes/improvements as directed by management
Assign daily work to individual associates. Monitor workload for increase/decrease of volume and demand. Adjust accordingly. Provide feedback to associates to improve work quality and/or efficiency
Control departmental communications to client and account service team
Handle any specialty functions outside of normal bill processing including reporting and escalated issues
Train and mentor new hires and less experienced associates on specific details as they relate to daily work assignments, goals and objectives
High School Diploma required. Bachelor’s degree preferred
1-3 years in a departmental leadership role required
Property & Casualty insurance experience preferred
Ability to manage departmental workflow in a high paced environment

Cib-escrow Paying Agency Product Analyst Resume Examples & Samples

Execution of paying agency functions including Letter of Transmittal review, payments, holder inquiries, systems and tax reporting
Provide excellent customer service by responding quickly to client requests and holder inquiries
Ensuring that all paying agency transaction activities are in compliance JPMorgan policies and procedures
Understanding of core paying agency and payment systems
Assist team members in daily administration activities
Participate in special projects as necessary including the timely and accurate completion of project related deliverables
2-3 years experience in escrow and paying agent market
Operational background with understanding of the financial payment system
Knowledge of tax reporting
Strong MS Office skills (Excel, Power point, Word)
Excellent organizational skills/Attention to Detail

Escrow Servicing Manager Resume Examples & Samples

Manages the escrow loan servicing activities for Mortgage Loan Servicing
Develops or participates in the development and implementation of policies and
Requires a bachelor’s degree in business or equivalent experience
Requires in-depth experience in and knowledge of loan servicing, preferably related to

Escrow Administration Manager Resume Examples & Samples

Manage escrow departments workflow, operations and personnel
Motivate, coach and provide consistent feedback in order to promote growth and advancement
Manage the development of policies and procedures that address best practices, meeting all applicable Federal and State regulatory requirements, Client Serving Guidelines, IBM Control requirements, and meets customer expectations
Identify areas of improvement and work with your team and others to successfully identify and implement solutions and controls
Partner with staff, upstream and downstream customers, Compliance, Business Controls and Management to develop internal operating procedures and organizational functions that promotes sound internal controls to mitigate regulatory, financial, and operational risks related to collection of mortgage loans
Partner with vendors to maintain internal operating procedures and organizational functions that promotes sound internal controls to mitigate regulatory, financial, and operational risks related to collection of mortgage loans and are meeting the terms outlined in Statement of Work
Establish key performance indicators
Evaluate existing processes and develop strategic processes that will allow the department to absorb approximately 25% portfolio increase without staffing increase, build business continuity processes to ensure minimal impact to the operations in an event of a disaster, and minimal technology development whenever processes or requirements changes
Develop processes to monitor employee productivity, quality, and prepare scorecards to provide employees consistent performance feedback
Identify risks and develop protective or detective controls to mitigate any financial, reputational or regulatory risks
Accountability: Able to take responsibility for all work activities and personal actions
Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers
Team Development: The ability to delegate responsibility and to work with others and coach them to expand their capabilities
Managing Change: The ability to demonstrate support for innovation and for change needed to improve effectiveness; initiating, sponsoring, and implementing change
Strategic Thinking- The ability to analyze the competitive position by considering trends, existing and potential customers, and strengths and weaknesses as compared to competitors
Empowering Others- The ability to convey confidence in others ability to be successful, specially at challenging new tasks; delegating significant responsibility and authority
Fostering Teamwork- The ability and desire to work cooperatively with others on a team, demonstrate interest, skill and success in getting groups to learn to work together

Junior Escrow Product Service Specialist Resume Examples & Samples

Working closely with all members of the Escrow Team, assist with the daily administration and servicing of the Escrow Agent Product to Private Bank clients nationwide
Process and monitor all daily transactions, including wire transfers, check deposits, and cash transfers
Process/Approve (through WINS) Fed Wires, Internal funds transfers and other Cash movements within set timeliness standards and daily cutoff times
Review and process/approve account maintenance requests
Ensure all securities transactions including RVP / DVP, free receipts and deliveries, global (Non-USD) trades and all other securities related transactions including mutual funds and foreign exchange are processed
Research/resolve account officer and client inquiries, and interface with Custody Account Officers and Securities Operations on a daily basis
Support team members and team leader with handling all custody related aspects of CPB relationship
Ability to work well with other CPB product partners in meeting client expectations
Assistance with preparation of spreadsheets and/or special documentation required for specific transactions
Client billing and fee processing
Resolve client inquiries and issues on a timely basis and as accurately as possible
Direct contact with clients and their attorneys, accountants, third party vendors, representatives, pertaining to requisition payments, call back ,etc
Interaction with Private Bankers, Banker Associates, Service Officers, and other internal constituents as necessary
Prepare, maintain and update spreadsheets, calculations, reports and/or special documentation required for specific transactions (complexity can vary from deal to deal)
Ensure compliance with all legal and regulatory policies and requirements of the Private Bank
Resolve client inquiries and issues on a timely basis and as accurately as possible through effective and efficient use of Private Bank resource
Occasional domestic travel may be required
Ensure all updates to account documentation are imaged on DMS
Terminate accounts per terms of agreements
Approximately 4/5 years experience working in the financial services industry; prior experience with escrow transactions and settlement funds is helpful
Familiarity with the securities industry - specifically, securities movements, fixed income securities and deposit products
Technical skills: thorough knowledge and familiarity with Microsoft Word, Excel, Powerpoint and Outlook required. Knowledge of Microsoft Access helpful, but not essential
Project management skills: candidate must be highly organized and efficient; ability to effectively multi-task and adhere to daily time sensitive deadlines is critical
Analytical skills: the ability to read, comprehend and interpret legal documents and contracts governing escrow accounts is helpful, but not required

Escrow Administrator Resume Examples & Samples

High school diploma or equivalency degree or equivalent in education and experience
Prior escrow servicing experience in a mortgage servicing environment
Knowledge/experience with all aspects of escrow, including taxes, insurance, flood insurance, mortgage insurance, escrow analysis
Must be able to read and understand mortgage documents
Must be able to read, understand, and explain escrow analysis

Escrow Administration Specialist Resume Examples & Samples

Performs reviews of and runs required escrow analysis statements according to schedules and requirements
Processes escrow-related refunds to the borrower’s account within allotted timelines
Updates loan-level information to reflect recent activity and applies appropriate comments detailing actions on the account
Researches and resolves a variety of issues surrounding questions concerning tax, insurance, and escrow
Reviews exceptions related to the trial escrow analysis, conduct analysis on accounts and works with property tax and hazard insurance groups and other business partners to ensure corrections are processed before generating a final escrow analysis statement
Conducts quality control reviews on escrow analysis statements
Responds timely to tasks and inquiries assigned from or requested by business partners, clients, and managers
Manages time and prioritizes work appropriately
Able to learn quickly, take direction, and work independently
Adapts to a changing and challenging work environment
Desires to help improve the organization as a whole through meaningful suggestions and innovations
Analytical Thinking: Able to tackle a problem by using a logical, systematic, sequential approach
Flexibility: Open to different and new ways of doing things; willing to modify one’s preferred way of doing things
Initiative: Able to identify what needs to be done and doing it before being asked or before the situation requires it
Results Orientation: Able to focus on the desired results of one’s own or one’s team work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them
Thoroughness: Ensures that one’s own and others’ work and information are complete and accurate; carefully preparing for meeting and presentations
Written Communication: Able to express oneself clearly in business writing

Cib-escrow Resume Examples & Samples

Work in Escrow Middle Office key projects in order to provide our client first class service experience as well as projects to increase efficiency and productivity contributing to a healthy P&L
Graduation in Dec/2018 or later
Holistic impact analysis capability
Curious, persistent and anxious to solve challenges
Creative with interest in propose innovation
Drive problem-solving with business partners and ensure initiatives keep moving forward
Desire to create solid partnerships & strong rapport with business partners, particularly with Bankers, Sales, Cash, Liquidity, FX & Global Clearing peers and functional partners, such as Legal, Compliance, Ops, Risk

Wholesale Escrow Funder Resume Examples & Samples

Complete required system inputs in order to generate loan documents through LOS or approved vendor and validate fees are in compliance with RESPA 2010 guidelines
Review and approve HUD-1 Settlement statement from closing agent/escrow
Review the signed loan documents and credit package for accuracy and for compliance with federal and state law as well as company policies
Prepare the collateral package/ stack signed loan documents
Follow up with broker for outstanding conditions
Review conditions received for accuracy and sign off on conditions within specified authority
Complete verification of employment as required by published procedures
Balance funds to ensure correct wire amount
Request funds through the warehouse bank
Follow up with closing agent for final settlement statement and validate there are no unauthorized changes to the final HUD
Consistently meet or exceed established minimum productivity levels as determined and required by management
Follow up with any post-closing issues which may arise
Act as a role model of the company’s values, acting in an ethical and professional manner at all times
Perform other duties and special projects as required
Minimum of 5 years both agency and government mortgage lending experience preparing loans documents and funding loans
Ability to work independently and maintain confidentiality
Working knowledge of the mortgage process
Knowledge of RESPA
Empower LOS experience is desired but not required

Escrow Administration Manager Resume Examples & Samples

Manage the development of policies and procedures that address best practices while meeting all applicable Federal and State regulatory requirements, Client Serving Guidelines, IBM Control requirements, and customer expectations
Partner with staff, all customers, Compliance, Business Controls and Management to develop internal operating procedures and organizational functions that promote sound internal controls to mitigate regulatory, financial, and operational risks related to collection of mortgage loans
Partner with vendors to maintain internal operating procedures and organizational functions that promote sound internal controls to mitigate regulatory, financial, and operational risks related to collection of mortgage loans and are meeting the terms outlined in Statement of Work
At least 4 years: Microsoft Word, Excel, Outlook, Lotus Notes
2 years MSP or equivalent loan servicing system experience
5 years Mortgage Servicing experience
2 years Supervisory or Management experience in Escrow Administration or Transaction Processing
At least five years of mortgage servicing experience
5 years Supervisory Management experience

Escrow Operations Manager Resume Examples & Samples

Responsible for an effective and efficient operation of the Escrow Department
Coordinate office workflow systems, incorporating use of data processing, including all phases of the escrow file, abiding by all laws, rules and regulations which apply to the business of escrow under the umbrella of title insurance
Hire, train and develop staff as it relates to escrow procedures, practices and policies
Interpret escrow policies and assist in the complicated transactions
Implement efficient process flow for the department, as needed
Conduct staff meetings on a regular basis
Confer with subordinate personnel to discuss operational problems or explain procedural changes or practices within the Department/Branch offices
Prepare work schedules and assign duties to personnel to ensure efficient operations of the Department/Branch offices
In the absence of an Escrow Officer/Processor, be available to assist with the daily functions of the unit
Audit escrow files on a monthly basis
Work in conjunction with the Title Department in resolving title issues
Help generate new business and maintain good public relations with existing customers. This may include attending business luncheons and seminars for business development purposes
When necessary, work closely with sales to help develop new business, maintain existing customers and work together to solve problems that may arise on escrow file
Work with Division President to achieve profitability of the Department

Escrow Floater Resume Examples & Samples

Obtains signatures and notaries signatures where applicable on closing documents
Provides general explanation of the documents to be signed
Explains the process and procedures of the escrow function and answers the customer’s questions in a manager in which the customer understands
Maintains excellent customer service skills
Maintains flexibility to meet the customer’s needs, which includes driving to locations within the Portland and Vancouver metro area
Accepts accountability for errors and is responsible for making any necessary corrections, including obtaining additional and/or missed signatures, when applicable
Adheres to required Company policy and procedures and to legal and statutory requirements of the signing process
Resolves problems and/or provides recommendations for resolution
Performs other duties as assigned or reassigned by Escrow Manager
Minimum of three years experience in the escrow industry
Thorough knowledge of practices and procedures of the escrow industry
Thorough understanding of the escrow closing process and of escrow and loan documents
Excellent customer service skills and the ability to put clients at ease om sometimes a stressful situation
Calm, self-assured personality
Expert computer skills, including working knowledge of MS Office software packages, internet applications and company specific databases
Ability to calculate variables and use formulas
Ability to interpret variety of instructions furnished in written, oral or policy/procedure formats
Exceptional organizational, written and verbal communication and analytical skills
Skilled in prioritizing work to meet stringent deadlines and work in team-oriented environment
Self-motivated and illustrate a commitment to customer service
Must maintain a current driver’s license in good standing
Must maintain a current notary certificate for both Oregon and Washington states
Company will provide a standardized uniform

Escrow Transaction Specialist Resume Examples & Samples

Review HUD Settlement Statement
Review Lenders Closing Instructions
Review and correct vesting if needed
Package Closing Package, in a specific order
Add all State Required Documents
Submit Closing Package to Vendors Website (Notary)
Maintain a SLA of 2 hours

State Escrow Administrator Resume Examples & Samples

Strong understanding of fundamental concepts, practices and procedures of real estate title and settlement process
General knowledge of Federal and State regulations related to real estate title insurance and settlement services
General understanding of underwriting real estate transactions for the issuance of title insurance policies
Ability to collaborate and act decisively
Good organizational skills with the ability to multi-task, prioritize and timely follow up
Requires abstract thinking and creative solutions
High School Diploma Required
5-7 years title underwriting experience
Must be familiar with real estate law

Escrow Asst Resume Examples & Samples

Must have high school diploma or equivalent
1-2 years escrow experience or a minimum of 3 years of experience in a related real estate or title field
Prior experience searching and examining title preferred
Strong MS Office, advanced Excel experience is desired
Knowledge of escrow processing software, preferably FAST, Data Trace, and/or ATIDS

Escrow Branch Manager Resume Examples & Samples

Hires, supervises, trains and directs the development of all branch escrow staff
Maintains existing client base and manages ongoing client and business challenges
Works with internal and external customers to manage all aspects of a sale, resale or refinance escrow transaction
6-10 years experience as an Escrow Officer
Specialized knowledge in one or more escrow product areas
Strong Supervisory skills
Escrow Officer certification from the Escrow Association or completion of escrow officer training program by a title company or banking

Escrow Closer Resume Examples & Samples

Education – High School Diploma, GED or equivalent work experience is required
License of Certification –Missouri Department of Insurance licensing or ability to meet the requirements for Missouri Department of Insurance licensing is required. Subject to required statutory continuing education requirements. Notary Public is required
Work Experience – Prior knowledge of real estate transaction closings and work experience as title insurance industry escrow Closer I is required. (6 months minimum, 1 year preferred)

Escrow Coordinator Resume Examples & Samples

Depositing of earnest money
Disbursements for closings
Issuing Wires for closings
Closing out of Escrow Ledger Cards
Stop payments and re-issues of disbursement checks
Verifying earnest money with Title Companies
Help in other accounting teams; cross train as needed
Special Projects with supervisor as assigned
Strong systems and communication skills required
Customer Service experience required
Solid math skills required
High Level of accuracy
Strong data entry skills
Ability to multi-task as needed
Real Estate industry experience a plus

Escrow Transaction Specialist Resume Examples & Samples

Prepare file for closing consistent with REO Purchase Contract
Obtain necessary payoffs, tax statements and final property bills
Prepare all State Required Documents
Other duties as assigned by manager

Escrow Branch Manager Converse County, WY Resume Examples & Samples

Manages a staff with responsibility for coaching, mentoring, hiring, and training of all branch escrow staff. Delegates assignments, provides development opportunities. Manages workflow and resolves escalated issues
Aligns branch goals with business unit goals. Provides input to senior manager
Develops new and repeat business through bankers, brokers and agents
Works with internal and external customers to manage all aspects of a sale, resale or refinance escrow transaction. Answers questions and provides guidance regarding products, services, policies or specific transactions

Product Operations Escrow Manager Resume Examples & Samples

Eight to ten years of operations experience in the financial services industry
Advanced knowledge of operation functions, systems, policies and procedures for the assigned area
Well-developed customer relations skills
Thorough knowledge of banking operations and human resources
Document interpretation skills
Escrow product knowledge

Corp Trust Escrow Analyst Resume Examples & Samples

Proven systems literacy with SEI
Thorough knowledge of investments and accounting transactions
Well-developed ability to read and interpret governing documents to ensure proper disbursement of funds
Proven ability to calculate percentages, ratios, and algebraic equations without instructions or formulas provided

Escrow Disbursement Coordinator Resume Examples & Samples

Intermediate level working knowledge of Microsoft Office applications and escrow related software. Ability to type a minimum of 40 WPM required
Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. * Basic accounting knowledge including accounts receivable
Settlement statement (HUD) knowledge
Effective analytical and problem solving skills
1+ years Banking and/or Escrow Experience highly preferred

Mortgage Loan Servicer Escrow Resume Examples & Samples

Familiarity with Excel and Word
10-Key Calculator (by touch)
Good grammatical skills required
Good analytical, problem solving and follow up skills required
Mortgage Experience helpful but not required
Must have the ability to communicate with customers or agents both verbally and in writing

Director of Commissions & Escrow Resume Examples & Samples

Provides overall leadership and direction for teams responsible for all functions within the Madison center
Provide inspirational leadership to the CPS employees, communicating mission, defining culture and motivating performance
Consults with functional leaders to understand business systems utilization, capability needs and improvement opportunities
Works closely with CPS senior leadership, Regional leaders and other key stakeholders to ensure alignment and engagement across various decisions points to establish and deliver key performance indicators
Provides proactive change management leadership to cross-functional teams and end users related to development of new CPS Center
Proactively plans upgrades to enhance functionality and improve decision-making abilities
Continually solicits customer feedback in order to validate utilization and adoption and understand CPS process improvement opportunities
Documents standard processes, creates resource materials and implements end-user training as needed
Partners with CPS leadership and other key stakeholders to align on the use of technology and services to improve existing processes, proposes changes that provide standardization and improvement to those processes and successfully implements approved changes
Drives optimization of staffing models, develops hiring profiles, evaluates training programs and manages overall performance of staff
Works with corporate IT to prepare for scheduled system upgrades
Investigates and implements alternative working and staffing arrangements (e.g. seasonal workers, work from home and remote staffing)
Work with Corporate Audit team on annual compliance audits
Identifies gaps in service offerings and investigates viability of new services
Bachelor’s degree in Business or related field; may consider 10+ years’ directly relevant experience in lieu of degree; MBA. Prefer Six Sigma certification in process management or equivalent experience
7+ years demonstrated experience overseeing large national or regional processing center or similar operation such as a call center housing multiple processing operations
Experience in developing and managing process controls and addressing audit needs of a complex process environment
Proven process mapping/change management skills with demonstrated success driving complex change initiatives required
Exceptional project management skills combined with the ability to navigate and manage multiple stakeholders and priorities in a fast-paced dynamic environment
Strong customer service orientation; must be driven to delight stakeholders and work collaboratively to ensure continual engagement
Excellent communication skills; capable of communicating complex and/or technical information to national audiences
Strong negotiation and influencing skills; decisive yet collaborative
Demonstrates a high sense of urgency and drive for results
Detail oriented with strong organizational, analytical and follow-up skills
Ability to work well with others and build relationships while operating with a high level of integrity, respect and passion

Escrow Transaction Specialist Resume Examples & Samples

TRID knowledge helpful
2-3 years Title/Mortgage closing experience
1-2 years’ Experience preparing a HUD/Lenders Closing Instructions
Experience working in fast paced, deadline oriented environment
Above average computer skills
Able to learn new programs quickly
Previous experience working on a team
Ability to work independently as well
Ability to understand best prioritizing practices
Flexibility to cross train between tasks within team—strong multitasking skills

Escrow Banking Specialist Resume Examples & Samples

Excellent analytical, verbal, and written communication skills
Experience within Escrow
Quality customer service skills and detail oriented
Working knowledge of FAST and Trust32 is strongly recommended
Working knowledge of Microsoft Office applications
Energetic and self- motivated
Must be a team player and be able to work in a fast pace environment

Cib-latam Escrow Resume Examples & Samples

Assist Escrow portfolio clients’ need, having the opportunity to learn and act in Escrow Middle Office major activities
Support Sales Team on the on-Boarding of Clients
Act at Client On-Boarding, helping the accomplishment of the obligations in terms of Client Identification and Know Your Client processes
Students of Business, Economics or Law
Graduation in Dec/2019 or later
Knowledge of MS Office package
Written and oral communication skills
Team work skill
Like to work with people, having good interpersonal relationship
Will to strengthen knowledge of the marketplace and the external legal, regulatory, economic and competitive environment
Will to strengthen product knowledge; understand how products work end-to-end and how they integrate with core cash, liquidity and FX

Director of Title & Escrow Operations Resume Examples & Samples

Manage and motivate the service managers or team leaders to achieve committed customer service levels and general service expectations of the Front-Office teams and/or consumers of Stewart’s products and services
Provide thought leadership on leading financial services and insurance best practices and Shared Service concepts, practices, and enabling technologies
Establish baseline performance standards and monitor the progress against benchmarks set for targets such as productivity, quality, and unit costs
Plan and direct continuous process improvement and quality programs based upon specific business development objective
Oversee the governance process related to tracking and reporting designed to meet service level agreements including internal and external report cards or dashboards
Drive and deploy internal standards and best practices for order to cash type processes and leading the change efforts when new processes or technologies are introduced
Provide management oversight for compliance related programs and reinforce statutory, regulatory requirements and state laws while ensuring managers and team members are kept informed of company policies, procedures, and corporate initiatives
Manage workforce planning needs, selection and hiring process, and making personnel decisions including but not limited to promotions, terminations, and transfers between teams as required
Improve financial performance, customer service and productivity through optimal use of Stewart technologies and resources
Provide encouragement and motivation to all associates in the center to foster a strong work culture, community service, and maintain strong employee relations
Provide regular and consistent communication that are relevant for associates to understand new events or changes to the center, customers, shareholders, and/or corporate information/announcements
Flexibility required for innovative thinking in maintaining the welfare of the client and business line while keeping within regulation restrictions
Demonstrate excellent organization, documentation and follow through skills
Oversee the post-audit specific processes and workflow to ensure all quality and timeline standards are being adhered to and report results accordingly
Organizational, analytical and assessment skills
Strong leadership skills including the ability to manage a large operational staff
Strong shared services or customer contact center background and experience
Knowledge of performance management and quality programs
Strong change advocate for process improvements and demonstrates out of the box thinking including but not limited to process design skills
Knowledge of production in workflow managed environments and electronic work queues
Knowledge of SLA management programs and governance required to manage with center customers
Strong interpersonal communication skills as well as the ability to communicate with a range of audiences and personalities
Excellent communication (both oral and written) skills
Excellent listening and problem-solving skills
Must be organized, prioritize and meet tight deadlines
Be flexible and adaptable to change
Display great energy and dedication
Completion of an undergraduate degree
Minimum ten years Title and Escrow industry employment or related financial or shared services experience

Escrow Branch Manager Resume Examples & Samples

Oversees daily activities of an escrow branch
Supervises staff while responsible for coaching, mentoring and training of all branch escrow staff. Manages workflow and resolves escalated issues
Works with internal and external customers to manager all aspects of a sale, resale or refinance transactions
Answers questions and provides guidance regarding products, services or policies
Manage the entire real estate closing process, including compliance with real estate contracts, lender instructions, title requirements, TRID and company requirements and other written instructions
Works with sales department to ensure best working relationship with clients
Conducts performance reviews and recommends hiring and termination actions
Performs audits and recommends corrective actions. Executes corrective actions
Handles complex or escalated issues
Acts as a central point of person for branch employees
In charge of the customer service satisfaction of branch customers
May research and address inquiries regarding specific transactions and work directly with the title department, legal and/or claims department as needed
Requires a HS diploma and 5+ years of experience in the title industry
Knowledge of commonly-used concepts, practices, and procedures within the title industry
Relies on judgment to plan and accomplish goals
Licensed escrow officer to title officer, if applicable by state
Experience in a management role
Strong decision maker
Ability to be a leader and take charge of situations that may arise
Completion of a High School Diploma
Possession of an Escrow License, if applicable in state
Minimum of 1-2 years of experience of supervising and a minimum of 5 years in the title industry which includes experience in title production

Cib-escrow Product Executive Resume Examples & Samples

Drive the definition and execution of the business’ 3 - 5 year strategy including P&L projections, new product assessment, target segments/markets, product capabilities and ensure product strategy is clearly articulated with internal partners including TS Leadership Team, GCB, and the Investment Bank. Take accountability for the Escrow P&L including planning, modeling and financial forecasting
Operate as the center of expertise for our partners and clients on the end to end delivery of the Escrow product globally
Act as an internal advocate of the Escrow product especially with key strategic partners across the IB and GCB
Set a first-class standard of performance and integrity, and expect a first-class standard from the team
Manage all mid-office functions and product execution
Work closely with Treasury and Liquidity partners to maximize the value of escrow deposits on balance sheet
Own the Pricing process (both deposit and fee based) to ensure the business is taking on incrementally profitable new business
Work with dedicated Sales resources to provide solutions to complex transactions including understanding client needs and creating solutions to those needs based on the current product offering
Identify new opportunities/applications of the Escrow product and work with functional partners to design and roll-out new products via the NBIA process
Understand and analyze industry trends for Escrow services including risk and regulatory developments and competitive landscape
Ensure the proper value proposition is at the forefront of all internal and external marketing for Escrow and work with Escrow sales team to drive targeted marketing events to deliver maximum impact on building brand awareness in the marketplace
Regularly review and update Product Risk framework and work with internal partners to ensure the controls are robust and tested
Understand the regulatory environment and analyze impact to Escrow product to assure full compliance with all regulatory aspect. Embrace an end-to-end focus on controls as a part of business strategy. Appropriately raise any risk/control issues
Ensure the ongoing accuracy and robustness of the current product set and remediate/update rapidly where deficiencies come to light
10+ years experience in product management in financial services
Experience managing large teams with diverse roles
Strong financial, analytical and strategic skill set
Disciplined approach to Risk Management
Detailed knowledge of product related risk and regulatory environment
History and reputation for strong compliance with all regulatory requirements in both letter and spirit of law
Execution-oriented self-starter who likes to take initiative, and is able to get things done
Energetic, Team player
Excellent reputation in business. Able to attract and retain top managers
Excellent leadership and influencing skills
Proven organizational and administrative skills
Culturally sensitive with the ability to work effectively among different countries and regions
Strong knowledge of JPMorgan and Escrow is desirable
Graduate degree preferred; proven Treasury Management experience a plus

Escrow Operations Manager Resume Examples & Samples

Recruit, hire, train and develop staff as it relates to escrow procedures, practices and policies
Develop, create and implement process flow for the department, as needed seeking continual improvements and efficiency and maintian documentation as to same
Develop, create and implement production measurement tools for team. Hold team members accountable for achievable standards and successful goal completion
Ensure that escrow processes are in conjunction with ALTA best practices and Stewart Title best practices consistently across the organization
Work closely with sales to help develop new business, maintain existing customers and work together to solve problems that may arise on escrow file

Escrow / Closing Specialist Resume Examples & Samples

May be responsible for audit all new contracts and setting up individual house files
May be responsible for communicating contract changes to management, construction, etc
May be responsible for preparing deal sheets and getting required approvals before promoting new contracts
May prepare Escrow/Closings documents, including Pre-audit escrow files; may check/approve/copy/disburse addenda
May advise buyer of responsibility to provide certain documents at Escrow/Closing
May coordinate with Construction on readiness of home for closing
May process option prices and verify options on addendums and files
May assist Title Company and approve and file Preliminary Title Report; may assist lenders with documentation and send out packages to lenders; and assist Mortgage to obtain loan conditions
May audit post-close and distribute Escrow/Closing documents; may input escrow/closings data into database(s) weekly
May process enrollment forms on all files and monthly reports for UHIC
May liaise between management, buyers and departments to resolve buyer issues prior to walk through and Escrow/Closing
May coordinate and schedule buyer walk-throughs and may maintain Buyers 2-10 Warranty program
May produce “canned” periodic reports from department systems and spreadsheets
Maintain communication with all entities concerned to assure a smooth closing
May represent Company at closings with outside attorneys
May perform general administrative duties including preparing and following up on correspondence, requests, schedules and reports; legal documents; confidentiality agreements; expense reports; meeting minutes; memos and other similar documents; processing mail and circulating industry information as received
May copy, collate and/or file documents; may organize and maintain sales/marketing policy, procedures & other manual(s)
May answer, screen and direct telephone calls to Department members
May maintain fax, copier and printer and order respective supplies and maintenance; may act as back up for Receptionist

Escrow Processing Specialist Resume Examples & Samples

Process disbursements of property taxes and insurance; ensure timely payment of taxes with specific County Treasurer Officials throughout the state for all mortgage escrows
Research incorrect transactions and implement resolution to minimize customer impact
Oversee annual analysis of escrows to ensure accuracy
Respond to research requests and inquiries
Ensure accurate processing and reporting of mortgage taxes and insurance
Utilize queries for problem resolution
Review loan system application for inaccurate billing information and implement resolution

Loan Documentation Spec-escrow Resume Examples & Samples

Four to five years of experience in loan/lease processing activities, or other relevant experience
Thorough knowledge of legal documents used to support applicable loan/lease processing
Ability to work with legal to solve complex documentation needs
Ability to apply critical thinking for all elements of loan documentation construction
Ability to master the bank’s documentation software
Thorough knowledge of closing policies and procedures, funding policies, underwriting requirements, governmental and agency requirements, terminology and automated processing systems
Thorough knowledge of applicable credit policies and approval processes for assigned product(s)
Ability to work effectively and accurately in a fast paced, high production, professional environment

Escrow Processing Specialist Resume Examples & Samples

Review and maintain Private Mortgage insurance for automatic cancellation
Prepare annual analysis statements, answering questions and solving problems relating to statements
Have a basic understanding of loan closing as it relates to real estate
Ensures data input is accomplished correctly and efficiently
Maintains customer confidentiality at all times
Computer skills including Microsoft office suite with previous loan application experience. (Fiserv Director experience preferred)
Ability to handle confidential information professionally
Follow established Bank policies and procedures
Ability to apply concepts such as functions, ratios, and proportions to practical situations
Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization
Telephone
1 year experience with Microsoft Office, including Microsoft Word, Excel and Outlook. (Fiserv Director experience preferred)
1-3 years loan servicing experience is preferred

Director, Escrow Analysis Resume Examples & Samples

Set the strategic direction and effectively manage the Tax, Insurance, Flood, MI, and Escrow Analysis operations
Champion change. Challenge the status quo and champion new initiatives. Act as a catalyst of change and stimulate others to change. Pave the way for needed change and manage execution effectively
Foster an environment of continuous improvement aimed at improving the bottom line
Contribute to the organization strategies relating to minimizing advances where appropriate
Responsible for collaborating with business partners across Ocwen to ensure delivery of escrow information to other business units and the customer is timely and appropriate
Responsible for collaborating and managing multiple vendor relationships
Ensure appropriate controls in place to monitor and perform all escrow related functions, including
Experience in mortgage servicing/consumer finance industry required
Working Knowledge of mortgage servicing regulatory requirements
Comfortable with a fast paced environment
Customer centric approach to process design and exception management
Demonstrated exceptional judgment and critical thinking
Strong interpersonal, collaborative, and leadership skills
Proven ability to motivate team members to achieve results and meet targets

CIB F&BM Treasury Services Liquidity Solutions & Escrow Business Manager Resume Examples & Samples

Support country and regional business strategy, pricing strategy, and overall business direction through qualitative and quantitative input on major decisions and drivers for the Liquidity Solutions and Escrow businesses
Support the revenue and growth goals of the business through analyzing market rates, client balances, and product pricing to enhance profitability and find opportunities
Improve the investment process across TS to help the business manage its technology spending
Work collaboratively across finance and the business while upholding financial control and consistency
Actively engage in creating senior management level presentations and providing effective reporting to Liquidity and Escrow product executives, business managers, and Finance CFO’s
Excellent technical skills (Excel and PowerPoint)
Good communication and presentation skills
Analytical skills including number crunching, trending, and data analysis
Inquisitive nature with advanced problem solving and critical thinking capabilities
Knowledge of WCP/Paragon or LRI a plus
Knowledge of liability balances, net interest income, funds transfer pricing and cash management products or product management experience preferred but not required
Interest in short-term financial markets and macro-economic drivers of market rates a plus

Escrow Branch Manager Resume Examples & Samples

An ability to perform all tasks of all personnel under his/her supervision
An ability to identify prospective employees and thereafter recruit and hire qualified escrow/marketing personnel
To coordinate training for all employees within the escrow office
To effectively solicit escrow and title business from Realtors, lenders, builders and sellers and buyers
Without limiting any of the foregoing essential duties, to supervise all aspects of branch activities, including, without limitation, all escrow procedures, accounting functions, marketing and branch maintenance
To establish and maintain relationships which are social, professional, civic or community in nature, which promote the goodwill of the Company and develops future business
To supervise accounting and escrow functions within the office and implement operating procedures developed by escrow administration or other departments
To direct the activities of other branch personnel in the performance of escrow functions
To supervise other office personnel in accordance with established Company personnel procedures and policies
To supervise branch employees and perform corrective notices, evaluations and assessments
To encourage employee development and professional growth by providing regular and timely feed back
To properly maintain custody and control of escrow funds, corporate assets, records and other property coming into the office
To be responsible for coordinating and maintaining the branch premises in a clean, neat and presentable condition
Work closely with assigned Branch Sales and Marketing Representative and/or Management in creating and implementing branch revenue goals, expense controls, the annual branch budget and strategic plan for branch business development
Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience

Escrow Coordinator Resume Examples & Samples

Must have at least one (1) year of experience in homebuilding, real estate, lender or escrow
Excellent Interpersonal and Customer Service
Personal maturity; position requires the ability to react and respond favorably, and communicate in a professional manner with confidence and tact
Team Player; with a demonstrated ability to work within cross-functional teams

Escrow Coordinator Resume Examples & Samples

Prepare weekly sales reports. Input current information from weekly sales recaps
Input lender information and track and approve all lender changes for escrow companies
Input and review loan approvals and verification of funds
Input current closing and open escrow status
Process, track, and account for buyer sales incentives
Prepare and distribute amendment request/ selection summary by coordinating with the sales associates, lenders, and any outside contractor for upgrades
Notarize grant deeds and other escrow documents as required
Coordinate Flooring Releases
Prepare and record Notice of Completions
Prepare check and wire request as necessary for cancellations and other seller refunds
Create and mail buyer correspondence as necessary with regard to non-performance under the terms of the Purchase Agreement
Maintain projected closings spreadsheet and JD Edwards’ weekly sales flow
Review and approve all Estimated Settlement statements
Close out, balance file and review final settlement statements prior to Accounting Department’s review of closed files
Conduct weekly escrow closing meetings with UAMC, sales associates, Controller, and various office and field managers. Update flow sheet as a result of this meeting
Problem solve all escrow tracking and closing issues between all parties

Seasonal Escrow Recorder Resume Examples & Samples

Knowledge of Microsoft Office applications and title/escrow related software
Proficient PC skills
1-2 years relevant title insurance experience preferred

Escrow Loan Servicing Analyst Resume Examples & Samples

Review and process payment of property tax disbursements from third party vendor
Review and process payment of insurance renewal disbursements from third party vendor
Review and process payment of private mortgage insurance premiums
Review automated file for payment of FHA mortgage insurance premium
Enter all escrow disbursements on loan servicing system
Analyze all loan files in loan servicing system on an annual basis
Ensure escrow disclosure statements and refund checks are sent to borrowers
Review and process lender placed insurance policies on loan servicing system
Handle calls from borrowers regarding escrow questions
Process escrow refunds for paid off loans
Process payment of up front mortgage insurance premiums
Reconcile escrow payables and service advance receivables
High School, college a plus
Intermediate to advanced skills in MS Excel
Mortgage experience a plus

Escrow Manager Resume Examples & Samples

Oversee trust accounting
Perform the closing responsibilities of an Escrow Officer as needed, working with CalAtlantic Homes, CalAtlantic Mortgage, outside lenders and contract signers to schedule and close transactions smoothly and efficiently
Oversee the overall closing function of the escrow branch to ensure process efficiencies, quality service, cost effective operations and compliance
Review the CD forms (formerly HUD-1) and legal documents for accuracy and initiate any necessary file-specific corrections
Coordinate with the signing service company for additional contract signers as necessitated by volume
Proactively disseminate information regarding changes, new practices and responsibilities
Prepare closing reports, fee reports and resolve problems with files as needed
Drive and maintain consistently high levels of customer service
Maintain and monitor the shared closing calendars
Maintain constant communication with CalAtlantic Homes regarding closings, and coordinate the closing schedule and necessary reports with the closing coordinator
Review and reconcile the trial balance each month
Review the accounting reports for outstanding check lists
Manage local escrow officer and contract signers
College degree or equivalent work experience
5+ years of management experience within a title/escrow environment (builder preferred)
Proven knowledge of the title and mortgage lending industry
Must have an active CO Settlement Officer license
Notary Public
Strong computer skills (MS Office, FAST, preferred)
Able to handle very high volume during peak times
Flexible, detail oriented and able to meet tight deadlines
Ability to facilitate smooth operations through management and interaction with staff members
Proven ability to resolve issues in a timely manner

Escrow Coordinator Resume Examples & Samples

Generate weekly, monthly and quarterly sales reports to include traffic, closings, gross sales/cancellations and other ad hoc reports
Responsible for the initial review and processing/distribution of all Purchase Agreements and Exhibits, ensuring any errors are corrected; copy and distribute to Sales, Lender, Buyer and Title. Ensure accuracy of and daily updates to Salesforce and Enterprise One systems
Review all Purchase Agreements prior to presenting to Finance Director
Process customer deposits
Notify Sales Director on all homebuyer issues and/or problems when brought to management attention
Respond to calls from Buyers, Sales, Lender, Title Company, Design Center, Mortgage, and Construction personnel; resolve or refer to appropriate person or department
Monitor and ensure the sales department is in compliance with all audit requirements
Implement/maintain all corporate-approved sales documents
High School Diploma, 2 or more years of college, preferred
Minimum of 2 years of experience in an office support position with at least 1 year of experience in homebuilding, real estate, lender or escrow fields

Escrow Coordinator Resume Examples & Samples

Drive the weekly closings and Mylar meetings - gather and update all pertinent information
Coordinate all necessary documents, appraisals, and inspections with lenders on pending loans
Maintain data entry in Mylar and Closings reports
Coordinate and manage paperwork of all HUDs
Manage pending sale process. Track sales reporting and open escrow
Coordinate contract process, including auditing of all contracts
Education: Minimum of a high school education; Bachelor's degree preferred
Experience: Prefer at least 1 year of direct mortgage/lending experience and/or homebuilding experience
Exceptional organizational capability, including the ability to multi-task under pressure
Strong people skills, including the capability to handle various personalities and develop professional relationships
Action oriented, with the drive to push projects and tasks to successful closure
Proven ability of being customer centric by seeking solutions from the customer's perspective
Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate
Makes quick and accurate decisions based heavily on facts, data and/or metrics along with out of the box thinking
Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook
Self-disciplined in balancing time and necessary activities
Ability to coordinate and communicate easily with senior management and cross functional teams
Work 8-hour days with flexibility for overtime when necessary
Conduct business in a professional and ethical manner to lenders, title representatives and coworkers to reinforce goodwill and profitability for the company

Escrow Analyst Resume Examples & Samples

Primary point of contact for insurance agents and taxing authorities related to escrowed loans
Process monthly reconciliation account for escrowed loan accounts
Establish, maintain, and monitor escrow accounts and release requests for escrow holdbacks
Maintain a current understanding of established policies, procedures and regulations relating to escrow
Research problems and coordinate the payment of escrow bills researching and solving problems relating to such payments
Ability to multi-task, possess strong organizational and problem solving skills
Ability to utilize core software to its full potential to service escrow accounts
Scan and link incoming escrow related documentation to the loan file
Ability to work under general supervision and also give supervision
Ability to work well under pressure and with deadlines
Manage competing demands
Knowledge of administrative process and procedures
High attention to detail with exceptional organizational and time management skill
Proven ability to adopt well to change
Understanding of need for accuracy in Job - Errors might possibly go undetected for a considerable period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses, or embarrassment to the organization. The possibility for error is always present due to requirements of the job
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions
Ability to deal with problems involving several known variables in situations of a routine nature
Ability to read, write, and understand simple instructions, short correspondence, notes, letters routine repos and correspondence
High Volume Document Scanner
High school diploma or equivalent required, Bachelor's Degree preferred

Escrow Resume Examples & Samples

To launch and grow the Escrow offering in the US, working in conjunction with the Product team to develop enhancements and make the product commercially viable
Business development through internal marketing of Escrow to the Investment Bank and Corporate Bank teams
Business development of Escrow externally through financial intermediaries, including law firms and financial advisors
Work with the Global Head of Escrow to deliver the business revenue plan, standardize escrow processes and documentation across regions, and ensure risk is closely monitored
To establish Barclays as the “Go-To” bank for clients seeking a trusted escrow agent for their important transactions
Build and maintain strong relationships with key functional partners to enable seamless and efficient end to end delivery of escrow services
Act as the principal contact for escalation of client and service issues related to US Escrow
5+ years of experience with Escrow, either in Product management, Sales or Client Support
5+ years of relevant experience demonstrating strong sales and negotiating skills
Good knowledge of Escrow product landscape, including the various uses of Escrow and competitor offering in the US
Self-starter with an entrepreneurial drive to build a new customer base for the product
Ability to work effectively with internal stakeholders, in pursuit of client satisfaction
Highly effective communicator, able to deal with complex transactions involving senior internal and external executives
Acting as client champion and steering time-sensitive deals through the bank with a sense of urgency
Understanding of operational and compliance risk, especially related to cross border transactions

Escrow Closer Resume Examples & Samples

Minimum one year escrow closer experience
Supervisory experience helpful
Ability to spot potential closing issues and resolve timely and professionally
Ability to attract and maintain acceptable base of customers
Ability to communicate well, verbally and in writing
Ability to prioritize and meet deadlines, and handle multiple tasks
Title License mandatory
Driver’s license required
These qualifications address additional attributes that will enhance the Associate's ability to perform a particular function, but that are not required

Escrow Analysis Specialist Resume Examples & Samples

Communicate and/or implement corrective actions to affect improvements to mortgage & equity account operations
Process various modification programs to determine escrow balance changes
Provide members with explanations of escrow deficiencies and provides documentation to support such deficiencies
Audit and resolve monthly outstanding escrow tasks to be completed from previous month
Communicate discrepancies to appropriate tax/insurance servicing area for correction
Create summary reports to management on loan closing escrow and tax/escrow discrepancies
Load loan processing system with current tax data including, parcels, due dates, County and payment amounts
Perform initial escrow analysis statement review within 45 days of closing in accordance with RESPA guidelines
Research, document and provide members with escrow analysis differences by reviewing Settlement Sheet, payment
Ability to work effectively and efficiently with automated systems
Experience in member/customer service preferably in a call center, retail banking or financial institution
Experience in working with all levels of staff, management, stakeholders, vendors
Exposure to escrow servicing functions of mortgage and equity loans
Familiarity with escrow analysis, property taxes and payment schedules
Familiarity with financial institution and lending practices, principles and regulations
Familiarity with insurance regulations that affect the establishment/administration of state escrow requirements
Familiarity with state and federal laws affecting escrow processes and procedures
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and

Escrow Accountant Resume Examples & Samples

Responsible for the daily posting of buyer and/or lender incoming wires for all escrow accounts
Supports branch offices with requests and inquiries
Performs research and provides documentation of bank activity as requested by branch offices, legal department and auditors
Monitors outstanding check activity and assists with dormant processing and reporting
Establishes and maintains escrow deposit investments at the customer’s request
Some treasury, customer service or clerical experience
Must have excellent math, Excel, Word and general computer skills
A successful candidate will have good communication, time management, organizational, and problem solving skills
Ability to work independently as well as work within a team
Escrow or Title experience is preferred
Minimum High School Diploma

Escrow Manager Resume Examples & Samples

Review the HUD-1 statements and legal documents for accuracy and initiate any necessary file-specific corrections
Must have a active TX Escrow Officer license
Strong computer skills (MS Office and FAST, preferred)

Product Operations Escrow Onboard Analyst Resume Examples & Samples

Bachelor's degree in finance or related field, or equivalent work experience
Five to eight years of experience in asset management of trust accounts
Thorough knowledge of escrow financings, investments, and accounting transactions
Well-developed ability to interpret escrow financing documents to decipher all aspects of cash and asset transactions
Working knowledge of Microsoft Excel spreadsheets
Ability to make independent decisions
Ability to effectively communicate with internal and external parties
Ability to work under high pressure/stress in a fast pace work environment

Senior Specialist, Escrow Analysis Resume Examples & Samples

Assist with mortgage servicing aspects of compliance as it relates to escrow processes
Responsible for successful action plan completion, which includes, approving draft action plans and obtaining appropriate additional approvals, facilitating required change, ensure timely completion of all associated action items, evaluate and approve documentation supporting the completion of each action item, and ensure timely completion of validation and closure
Create presentations providing overview of business processes and changes implemented for action plan completion
Manage change control process by facilitating change control board meetings as well as being responsible for change control coordinator activities, which include project initiation, confirming organizational impacts, training, and policies and procedures
Maintain policies and procedure documentation and associated process flow charts - Obtain appropriate approvals for all process and policy documentation on a quarterly basis
Provide leadership for compliance related projects
Review report requests for proper documentation and get approval and priority ranking from the Director of Escrow Services
Monitor report requests for completion and accuracy and maintain appropriate documentation -
Provide reporting to management showing status of work
Amenable to US work days
Project management expertise- Ability to complete and move projects forward
Ability to work independently and with others

Specialist, Escrow Analysis Resume Examples & Samples

Completing workflow research work types
Creation and execution of ad-hoc reporting needed to monitor the day to day processes
Interaction with taxing authorities to obtain tax information to resolve delinquencies
Inventory Analysis and Reporting
HRD monitoring and analysis
Review and confirm the accuracy of documents
A team-player: Work with co-workers to assist in achieving department goals
3 or more years mortgage banking experience
Non phone position
Must have escrow/tax/insurance knowledge
Research skills- a thinker
Experience in process Testing/Improvement/Audit finding resolution/critical thinking/Policy and procedure writing/

Escrow Coordinator Resume Examples & Samples

Conduct initial review and analysis of all Purchase Agreements and Exhibits
Provide accurate updates of sales information in centralized enterprise-wide tracking system
Generate a variety of financial and statistical reports
Review all final Purchase Agreements prior to presenting to Finance Director
Maintain constant communication with various departments to ensure transparency and up-to-the-minute information share
Respond to calls from various parties (Buyers, Title Company, Mortgage Agent, etc.) and resolve or refer to the appropriate person or department
Monitor and audit various documents to ensure compliance
Track conditional loan approvals and follow-up accordingly
Conduct on-going progress review to ensure that all document and information deadlines are met in accordance with contract requirements
Sound judgment with the ability to make good decisions even when pressed for time
High level of accuracy and attention to detail
Capable of taking ownership of all contract related issues associated with your assigned communities and pro-actively monitor progress for potential delays
Highly organized and flexible with the ability to prioritize multiple projects and meet deadlines, often with frequent interruptions and changing circumstances, in a high-volume fast-paced work environment

Manager, Mortgage Escrow Servicing Resume Examples & Samples

Ensure policies, procedures, and practices for Escrow Servicing comply with all applicable state and federal regulations and legislation and Navy Federal policies, industry and/or federal/state laws and regulations (e.g., RESPA, Consumer Financial Protection Bureau - CFPB, Investor guidelines, Servicing contracts, etc.) - Complex/Difficult
Prepare and submit budget requirements for Annual Financial Plan (AFP)
Serve as a subject matter expert on servicing platform, MSP as applicable, cross-departmental projects and collaborates with peers to ensure alignment with established goals and objectives - Expert
Collaborate with a wide range of internal business contacts to implement processes, new applications and system enhancements - Lead
Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance - Considerable impact
Create projects and assign responsibilities/tasks based on priority, staff availability, and resources - Lead staff &/or supervisors
Ensure best practices are used to determine best options for members experiencing financial difficulties due to escrow situations - Lead
Identify and resolve operational and performance gaps and obstacles; implement changes and improvements - Advanced
Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency - Lead staff &/or supervisors
Manage and direct operations and ensure targets, service level agreements and corporate objectives are met - Lead staff &/or supervisors
Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards - Lead staff &/or supervisors
Oversee branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives - Lead staff &/or supervisors
Recommend strategies, develop initiatives, and oversee tactics to provide superior quality member service and position Navy Federal as the financial institution of choice - Lead staff &/or supervisors
Serve as a subject matter expert with internal and external auditors (e.g., NCUA, CFPB, and contracted third parties) to address and resolve audit questions and findings - Lead
Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization - Lead
Leadership Level - Manage staff &/or supervisors
Bachelor's Degree in Business Administration or the equivalent combination of training, education, and experience
Experience in working with a service platform software
Significant experience in escrow servicing functions of mortgage and equity loans
Advanced knowledge of banking/financial industry trends, products and services
Advanced knowledge of mortgage servicing policies and practices
Advanced knowledge of state and federal laws affecting escrow processes and procedures
Working knowledge of related employment regulations, e.g. FLSA, FMLA, ADA, EEO, etc
Advanced database and presentation software skills
Advanced research, analytical, and problem solving skills
Advanced skill exercising initiative and using good judgment to make sound decisions
Desired - Significant experience in leading and managing in diverse and complex operational environments
Desired - Significant experience in leading large projects/initiatives which have business risk and impact

Escrow Coordinator Resume Examples & Samples

Posts incoming Lender and Client funds to client files daily
Downloads bank activity and balances Trust Account ledgers daily
Prepares transaction deposits and posts checks to internal software system
Monitors incoming and outgoing wires posting to internal software system
Manages ledgers on daily basis by closing and opening via internal software system
Processes incoming checks and scans electronic deposits to bank(s)
Prepares and prints checks for daily settlements
Builds and maintains relationships with all operation departments
Associate’s or Bachelor’s degree in Accounting or an Accounting Certificate preferred
Three (3) or more years of related cash application, posting and/or accounts payable processing experience
Working knowledge of Accounting and/or Closing and Title Software
Experience with CashPro and Money Access or similar banking systems preferred
Proficiency in Microsoft Office suite of products, especially Excel
Good oral and written communications skills

Escrow / Resale Specialist Resume Examples & Samples

Communicate requirements and other information to clients including order exceptions
Prepare and review documents for Resale and Lender Questionnaire packages
Open orders, input closing statements from in house accounting software
Interpret order agreements as they relate to closing and prepare all documents required for transactions
Acquire all information needed to prepare required documents and input into escrow instructions from all parties

Escrow Resume Examples & Samples

Effectively supporting & contributing to the growth of the Escrow portfolio. Closely working with the US Escrow Manager to drive new business and maximise overall client satisfaction. Proactively collaborate with broader client/colleague support functions to enable our journey to become the ‘go-to’ Escrow bank
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
Provide Relationship Management – 60%
2+ years of experience and track record of delivering results through building relationships
2+ years of demonstrated experience in building strong customer relationships and internal network relationships
2+ years ofdemonstrated experience in client service and communication
Escrow knowledge would be advantageous but not essential
Awareness of business customer solutions
Client service needs and drivers of satisfaction
Rigour, Conduct Risk and Compliance
A good understanding of income drivers
Knowledge of US CB and/or IB products and propositions
An understanding of policies and procedures across the Group relevant to CB
Up to date knowledge of Barclay’s competitive landscape in the US
A good understanding of the impact of economic environment on customer’s needs and business
A good understanding of mandatory Risk policies and procedures relating to credit conformance and regulatory, operational and legal risk
Results oriented with sound commercial judgement
Good planning and organization skills

Escrow Loan Services Specialist Resume Examples & Samples

Minimum 5 years loan servicing experience (preferably Consumer Mortgage, or Commercial, ABL, and/or SBA)
Minimum 5 years of experience with consumer laws and banking industry practices
Minimum 3 years of customer service experience
Working knowledge of applicable regulations, consumer laws and banking industry practices required
Ability to interact effectively and professional with all levels of Bank personnel, customers, vendors and other banks
Excellent verbal/written communication skills required
Solid accounting, problem solving and customer service skills required
Demonstrated knowledge of the Microsoft Office suite

Escrow Loan Closer Resume Examples & Samples

Minimum of 2 years' experience in title insurance or related field
Strong knowledge of the title insurance industry and or mortgage banking
If not already licensed as an Ohio agent must become licensed within 6 months of taking the position
Experience with working with Microsoft word-merge, Softpro or other title software preferred

Escrow Coordinator Resume Examples & Samples

HS Diploma or equivelent required
Escrow or loan experience is desired, but not required. We will train the right person
Ability to actively seek resolution to outstanding items and continue pursuit through to completion
Analytical with the ability to examine complex issues in order to determine the root problem and make effective decisions to bring the issue to a successful conclusion

Escrow Operations Manager East Bay Area, CA Resume Examples & Samples

Facilitates communication for optimal cohesiveness among branches and other departments and vendors
Supervises all escrow branch managers and assists in day to day decisions involving personnel, customer issues, departmental and vendor communications
Oversees facilities planning. Works with County manager for planning future branches and business opportunities, including location, staffing and design
Works closely with Sales manager and the sales team for a cohesive marketing strategy involving escrow
Plans and directs process improvements within escrow and affiliated departments
Trains and communicates with escrow staff on process issues and corporate initiatives; represents escrow on various committees and business initiatives
Responsible for reviews, disciplinary actions and salary reviews of all Escrow Branch Managers
Responsible for calculating and submitting payment requests for escrow staff bonus/commissions payments
Reviews branch P&L, ledgers and T32 documents
Must be organized, able to look at different views, have great attention to detail and deadlines
Strong interpersonal communication as well as the ability to communicate with a range of audiences and personalities
10+ years escrow or related real estate
Must have completed an escrow closing within geographic area of responsibility

Escrow Funder Resume Examples & Samples

Previous process, closing, or post-closing experience with title company or mortgage fulfillment
Knowledge of title and mortgage documents
Possess strong writing skills- able to write clear, concise comments about loan files reviewed
Ability to work in a fast-paced, high volume environment, while maintaining attention to detail
Be well organized and be able to plan for and meet production deadlines
Responsible for communicating with borrowers, internal business partners, and third party companies regularly
Maintain a high level of customer service through proactive communication with customers and business partners
Manage a pipeline with high focus on exceeding the service level expectations
Proven track record of strong quality and productivity
Demonstrated flexibility and adaptability to changing tasks, organization, and self-motivation
Demonstrated time management and efficiency skills
Commitment to teamwork
Flexible schedule
Strong Word and Excel Experience
Completion of a High School diploma or undergraduate degree in equivalent field is preferred
2-4 years previous Title Company experience or Mortgage Fulfillment

VP, Escrow Administration Resume Examples & Samples

Responsible to ensure that all disbursements for escrowed items including but not limited to real estate taxes , hazard insurance, PMI/MIP and HOA fees are made from the borrowers escrow account in accordance all applicable company, investor and regulatory requirements
Manage and monitor the day to day operations of tax and hazard outsource vendors to ensure compliance with all Freedom, Investor and regulatory requirements
Ensure that all escrowed loans are analyzed in accordance with all applicable company, investor and regulatory requirements
Monitor compliance to ensure all CFPB and regulatory requirements are met

Servicing Escrow Analyst Resume Examples & Samples

Four year college degree preferred
5+ years Mortgage industry and/or Financial Services experience
3+ years Mortgage Escrow experience
Bulk Acquisitions and data analysis and reconciliation is a plus

Servicing Escrow Manager Resume Examples & Samples

Process escrow related tasks and functions outlined above, as needed, to ensure team is completing critical functions and meeting performance standards and/or goals
Review departmental processes for continual improvements and efficiency gains through vendor interfaces and streamlined communication
Develop and maintain standard operating procedures and other supporting documentation. Share best practices and maintain training materials
Monitor, coach, and develop the team to continually improve performance and maximize
Establish and maintain third party partnerships including outsourced service
Desire to take personal responsibility to complete tasks and solve problems
Ability to perform tasks and complete projects with minimal supervision
Represent Stonegate Mortgage Corporation in a professional manner by dressing
Four-year college degree preferred in Finance, Accounting, or Business
7+ years’ servicing experience with 3+ years’ management experience in a residential loan escrow servicing environment
3+ years’ experience with the MSP/Blacknight Loan Servicing System
Experience with Bulk Acquisitions and data reconciliation/analysis

Escrow Technician Resume Examples & Samples

Ability to perform all tasks of the Escrow Receptionist
Prepare earnest money receipts
Prepare and send opening letters and “thank you” acknowledgements to all parties
Order legal/vesting and prepare listing kits as necessary
Order title commitments and distribute to all parties
Perform general office functions as necessary
Order payoff/assumption statement requests
Open, sort, and file daily mail (unless receptionist designated to do this function)
Open refinance orders
Access and print reports as directed by Manager
Prepare receipts for all funds received from Customers and/or lenders
Obtain releases and other “to follow” items, if applicable
Monitor termite inspection requests and other required inspection information
Send final “thank you” acknowledgements to all parties
Answer Customers’ questions and/or telephone calls concerning the parties’ transactions; and answer real estate agents’ questions and/or telephone calls concerning the status of their pending files
Update payoff/assumption figures
Support and follow all Company initiatives and procedures
Work overtime hours as requested in advance by the Branch Manager
The employee should have knowledge of

Escrow Operations Specialist Resume Examples & Samples

Complete all assigned LMS courses as needed before expected due dates
Stay updated on all department updates/changes to processes and procedures as well as bank wide initiatives that directly/indirectly impact Escrow Operations
Participate in necessary webinars and job related training that are a direct result of management request
Completing all work with a high level of quality to ensure adherence to compliance and regulatory requirements

Escrow Clerk Resume Examples & Samples

Reconcile data and disburse checks for all regular real estate, abatement and added assessment taxes to either our tax payment service or direct to municipalities prior to due dates. Reconcile all data and disburse checks to the appropriate insurance payee prior to renewal
Communicate daily with our third party insurance tracking company to ensure proper coverages are in place at all times and in accordance with Bank, government and investor guidelines
Review weekly open item tax and insurance reports. Communicate directly with our tax and insurance vendors to obtain the amount due on accounts where disbursement listings have not been received. All open items are paid manually to ensure prompt payment and avoid any penalty for late payments
Research past due and/or delinquent status reports from our tax and insurance vendors for escrowed and non-escrowed accounts for any delinquent real estate, added assessment and utility charges or homeowners or flood insurance premiums
Monitor and process loss draft checks in accordance with investor and bank guidelines. Issue perodic reports to department management team
Communicate with borrowers and taxing authorities or insurance companies/agents to resolve any and all tax or insurance issues
Review escrow analysis statements with borrowers
Assist Customer Service representatives as needed in times of heavy telephone volume
Communicate with our tax service to ensure all 1st mortgage loans have a valid tax contract in place
General understanding of mortgage loan servicing
Ability to add, subtract, multiply and divide in all units of measure
Ability to think independently and make appropriate decisions
Ability to perform multiple tasks through effective prioritization and time management, and demonstrate attention to details
Strong analytical and reconciliation abilities
Strong computer skills including electronic mail, routine database activity, word processing, spreadsheets, graphics, etc
Ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
High School Diploma or GED and a minimum of one year related experience in a financial services organization handling loan servicing or insurance

Escrow / Resale Specialist Resume Examples & Samples

Communicate requirements and other information to clients including title exceptions
Time management and time critical prioritization skills
Professional customer service skills
Interpretation and completion of verbal and/or written instructions at a proficient level
Confidentiality and discretion in the performance of all duties and responsibilities

Escrow / Closing Specialist Resume Examples & Samples

Assists in preparing Escrow/Closings documents, including Pre-audit escrow files; may check/approve/copy/disburse addenda
Coordinate with Construction on readiness of home for closing
Coordinate and schedule buyer walk-throughs and may maintain Buyers 2-10 Warranty program
Produce “canned” periodic reports from department systems and spreadsheets
Perform general administrative duties including preparing and following up on correspondence, requests, schedules and reports; legal documents; confidentiality agreements; expense reports; meeting minutes; memos and other similar documents; processing mail and circulating industry information as received
Copy, collate and/or file documents; may organize and maintain sales/marketing policy, procedures & other manual(s)

Escrow Coordinator Resume Examples & Samples

Creates and maintains buyer files
Collects and processes all necessary documentation for closing of escrow
Reviews and reconciles close of escrow statements
Conducts buyer file audits to ensure proper documentation in in place prior to close of escrow
Produces escrow instructions based on buyer file audits
Coordinates with Accounting and Financial Reporting Department for proper instructions to escrow of disbursement of funds to third parties, including bank/lender loan repayments
Coordinates with Accounting and Financial Reporting Department for the proper recordation into the accounting system (Yardi) of the various income and expense allocations resulting from the sale of residential units
Assists the Accounting and Financial Reporting Department with related functions as needed
Bachelor’s degree or equivalent work experience
2-4 years’ experience in coordinating/managing escrow transactions
Demonstrated familiarity with BRE documentation and requirements for sale of residential units
Ability to effectively communicate verbally and in writing with a broad range of audiences
Ability to read, analyze and interpret financial and/or legal documents
Ability to respond effectively to the most sensitive inquiries and/or complaints
Ability to perform basic math functions plus ability to calculate figures and amounts such as discounts, interest, commissions, percentages and the like
Ability to prioritize work with minimal oversight in a fast-paced, changing work environment
Ability to apply common-sense understanding to carry out instructions
Demonstrated proficiency in Microsoft Office; Excel, Word and Outlook
Experience with Yardi or similar software; specifically Property Management and Construction modules is preferred

Escrow Coordinator Resume Examples & Samples

Entering sales information
Entering closings information
Producing and distributing reports, building files, and file documents
Assisting in document control room for distribution and tracing of files
Copying, maintaining pricing and availability books
Updating plats with sales information and document distribution
Attending starts and closings meetings
Updating sales hot sheets and starts/closings trackers

Intern Escrow Associate Resume Examples & Samples

Research and Review- Conduct loan-level research
Communicate effectively (written and verbal) with vendors, MI carriers and investors
Coordinate with the Cashiering and Finance departments for outgoing tax payments, incoming/outgoing wires, and returned/refunded tax payments and with the MI Claims departments for any MI refund/return issues
Create and/or maintain escrow processing department written procedures
Strong problem solving, data collection, analysis and decision making skills

Escrow Associate Resume Examples & Samples

Intermediate personal computer skills utilizing Microsoft Office/Windows based applications, including Word, Outlook, Excel, and Access
Ability to build and maintain strong working relationships
Ability to perform detailed research and follow through to completion
Ability to work effectively under daily and monthly deadlines while maintaining a strong attention to detail
Proven ability to mentor and guide associates
Twelve months or more of strong performance in Escrow Assoc. II role, or equivalent work experience
Mortgage Servicing experience, including escrow specific functions as referenced, preferred

Escrow Coordinator Resume Examples & Samples

Assist in design and implementation of reporting for day to day quality review of all processing functions for mortgage insurance, hazard insurance, real estate tax, escrow analysis and optional insurance
Assist in design and implementation of reporting for the evaluation of outsourcing vendors performance
Participate in the planning, evaluation and implementation of changes to improve work performance and efficiencies
Create and analyze ad hoc reporting
Maintenance of required management reports, including daily, weekly and monthly production, quality controls and vendor scorecards
Assist with all regulatory and compliance reviews and audits
5 plus years of experience in Mortgage Servicing
Knowledge of Mortgage Servicing Regulatory Requirements
Current, working knowledge of the Microsoft Office suite, including: Word, Excel, Access and PowerPoint
Visual Basic preferred
MS Access preferred
SQL Plus preferred

Escrow Trust Accounting Representative Resume Examples & Samples

Provide customer service to NAT branch offices
Process funds transfers, including FED wires and ACH
Complete daily and monthly bank reconciliation
Perform internal control functions
Produce various daily and monthly reports and distribute reports to management
Reconcile and transfer daily income
Process daily deposits to trust and general accounts
Combination of education and experience that enables performance in all aspects of the position. Bachelors or AA degree preferred, high school diploma required
Minimum of 3 years experience in accounting; bank reconciliation and/or banking experience strongly preferred. Title, escrow, or mortgage industry preferred
Proficiency with Microsoft office applications, including Outlook, Word and Excel required
Familiarity with industry-specific applications and web-based banking platforms for major financial institutions. JD Edwards, HRSPro beneficial
Experience in funds transfer processing preferred
Experience in escheat reporting preferred
Strong math skills required
Fast, accurate data entry required

Escrow Closing Assistant Resume Examples & Samples

Enters and indexes new escrow orders setting up files for future processing; inputs data and prints reports
Obtains authorizations, documents and other preliminary, supplemental or additional information; arranges and maintains files and correspondence for use by Escrow Officer
Checks preliminary title reports for typos, omissions, and discrepancies
Maintains logs and records such as receipt of required documents
Initiates follow up as directed by Escrow Officer or others to request documents necessary for completion of transaction
Interacts with lenders and facilitates for lender requirements for loan funding
Responsible for printing of disbursement checks
Responsible for all correspondence issued at close of escrow
Assists customers, loan agents, real estate agents, principals and others by answering inquiries related to the processing of orders, and providing information; serves as receptionist as needed
Composes and types letters ordering beneficiary demands or statements or deeds of trust
High School Diploma with some college preferred
2+ years of specific experience in the title industry and Title Insurance Escrow Closing
Proficiency in MS Office and Windows
Prior experience with SoftPro Select preferred but not required
Must be familiar with current Texas Title Insurance rules and regulations promulgated by the Texas Department of Insurance

Escrow Closer Resume Examples & Samples

Develops and maintain clientele
Obtains demands/releases to clear title
Takes terms and information needed to process escrow
Draws all real estate settlement statements and HUD 1’s for signing
Signs-up customers explaining our instructions and documents
Audits and closes file when all funds and documents are received
Trains, supervises and guides assistants
Attends client and business development functions
Disburses funds
Maintains confidentiality of all proprietary information and escrow transactions
Understands and complies with escrow accounting procedures
Understands and complies with State Insurance Commissioner bulletins
Determines appropriate priorities and workflow
Refers questionable requests from customers to management for guidance
Interfaces effectively in person and on the telephone with clients and customers
Reviews customer accounts, market research reports and other market information to determine the availability of business as well as the company's and competitor's share of the market
Assists the sale staff with contacts to brokers, real estate agents, builders, attorneys, lenders and other customers by telephone and in person to solicit business and ascertain the individual service needs of the customer
Represents company in public, customer and community relation activities. Attends customers luncheons, dinners, realty board meetings and company tours, makes speeches and presents prepared educational programs to customer and other interested groups
Draws documents needed for the closing from real estate contracts and lender closing instructions. Estimates the amount of money required to close escrow and obtains buyers' and sellers' deposits
Reviews preliminary title report to verify vesting and legal description. Compares exceptions shown in title report with buyers', sellers', and lenders' instructions for possible liens or encumbrances not authorized in escrow or lender instructions. Reconciles discrepancies between instructions and title report with title Closer and/or principals. Assists principals in obtaining releases of liens and other encumbrances
Orders beneficiary statements or demands, loan interest, rents and other prorated items. Directs and may participate in the preparation of settlement sheets showing detailed breakdown of escrow, title, loan, brokers' commissions and other changes. Requests the issuance of title policies or other evidence of title
Trains, assigns and reviews the work of one or more escrow technicians and/or secretaries
Knows Rate Manual and quotes accurate fees
Notarizes signatures,
One year responsible Escrow Closer experience (or two years general escrow experience)
Capable of processing standard sale, subdivision and loan only escrows without assistance
Ability to communicate well
Ability to resolve escrow problems
Math skills
Business writing skills
Escrow education and/or certificate helpful
College-level, trade association, or in-house escrow training helpful

Escrow Closing Assistant Resume Examples & Samples

Prepares or follows escrow instructions consistent with the requirements of the parties and obtains their approval. Estimates the amount of money required to close escrow and obtains buyers' and sellers' deposits
Reviews preliminary title report or commitment to verify vesting and legal description
Compares exceptions shown in title report or commitment with buyers', sellers' and lenders' instructions for possible liens or encumbrances not authorized in escrow or lender instructions
Consults with Title Officer, Escrow Officer, lender and/or principals in reconciling discrepancies between instructions and title report or commitment, modifying escrow instructions or obtaining release of liens and other encumbrances as directed
Orders beneficiary statements or demands, for insurance policies, deeds of trust, reconveyances and other documents. Prepares or directs the preparation of authorized documents, insuring proper execution and recording of same
Prorates or directs the pro-ration of taxes, fire insurance, loan, brokers' commissions and other charges
Requests the issuance of title policies or other evidence of title
Escrow bookkeeping
Works with title department to process orders
Computer, e-mail, word processing knowledge and experience required
Escrow experience required
Real estate knowledge helpful
Notary Public Commission helpful

Escrow Closing Assistant Resume Examples & Samples

May interview escrow principals to obtain information for escrow instructions
May assign and review the work of an Escrow Secretary
Customer service skills

Escrow Ops Manager Resume Examples & Samples

Supervises an escrow group or section comprised of escrow personnel and a clerical supporting staff in providing customers with escrow services
May occasionally close complex and/or large premium escrows at customer request or when business conditions warrant his/her personal involvement
Regularly reviews quality of work and may spot check complete escrow files to insure adherence to customer request as well as to company policies and procedures
Assists customers by resolving complaints, expediting orders, explaining procedures, pricing schedules, etc
May plan, develop and implement (subject to approval of superior) marketing programs to maximize escrow volume
Regularly participates in business development and customer relations activities through trade association and civic meetings in the community
Help support office with miscellaneous duties
Other responsibilities as assigned by supervisor
Recent relevant experience required
Minimum of 5 years experience managing an escrow desk
Prefer prior experience at the County or Divisional level within escrow operations management, including oversight of multiple escrow production locations
Must have supervisory experience
Able to prioritize tasks in a fast-paced and time sensitive environment
Good communication skills needed
Ability to travel regularly within Northern California with some overnight travel required

Escrow Team Lead Resume Examples & Samples

Monitor all escrow vendors and activities of the escrow areas closely through review of various reports including open items, interaction with staff, etc. No supervisory responsibility
Ensure open items database is working appropriately; issue accurate Dashboard/SLA reports in a timely manner; ensure actual metrics each month meet/exceed metric goals for the escrow area
Provide direction/oversight of complex items related to escrow issues, research, and disbursements. Escalate unresolved issues to management in a timely manner and update/brief management of both resolved items and accomplishments as appropriate
Contribute to the success of the tax area by regularly performing tax research and disbursement functions
Provide training for all escrow dept staff; promote a mentoring and best practices concept within the area
Provide direction/oversight of special projects assigned; provide regular status updates to management including project deadline that may not be met so management may re-assess
Provide timely and constant follow-up on any and all escrow issues/problems that may have an adverse effect on the borrower, client, taxing authority, and/or tax service. This also applies to new processes (VERIFY WORKING AS PLANNED AND EFFECTIVE), open tax items including loans without tax service contracts, potential loss of discount, etc. Timely resolution is critical
Monitor/track corporate advances for tax penalties or loss of discount; regularly keep management informed of items expensed or the potential for loss to enable implementation of corrective measures to eliminate/minimize loss
Monitor open customer and client complaints related to the escrow area. Ensure that complaints are cleared and communicated to appropriate party with adequate documentation noted on servicing system
Monitor status and timely resolution of delinquent tax notices for non-escrowed loans
Assist in the ordering of tax service contracts with appropriate companies on a timely basis
Keep well informed of taxing authority due dates including any changes or late release issues
Monitor and track PMI rescissions and review weekly to reduce/eliminate risk to LoanCare
Monitor status and timely resolution of any outstanding issues on the monthly FHA reconciliation reports
Able to react to change productively and handle other essential tasks as assigned
Knowledge of taxing authority due dates which include delinquent and loss of discount rates
Possess the ability to successfully prioritize multi-functions and meet deadlines
Inquisitive, problem-solver, analytical mind-set, organization skills and excellent follow-up skills are a must
Possess good written and verbal communication skills while staying focused on the task at hand
Ability to provide training, display/instill strong work ethic, and implement best practices
Data Entry and 10 Key calculator skills are required
Practical use with personal computer including excel, word, email, and internet research
Responsive and open to change in processes and ability to take and provide clear direction
Associates Degree recommended
Possess 3 to 5 years experience in mortgage loan servicing (taxing authority, mortgage loan processing/closing, accounts payable, accounting clerk, or banking clerk experience or similar roles may be acceptable) or an equivalent combination of education and experience

Escrow PMI Specialist Resume Examples & Samples

Monthly payment and disbursement of PMI premiums due
Perform daily/weekly/monthly reviews of all loans to ensure correct system data
Perform monthly reconciliation reviews of all payments processed in the portfolio
Review all loans at the time of boarding to validate that MSP information is correct
Create and Process exception reports to ensure that payments are being made timely
Review of monthly PMI Termination Reports to ensure that PMI is removed on all qualifying loans in accordance with established guidelines
Process all requests from borrowers to have PMI terminated, by reviewing payment histories, age of loan and loan to value. Ability to read and comprehend appraisals as necessary
Review loan documents for validation of PMI coverage, termination date and other key date elements
Process reinstatements of PMI per established guidelines
Loan level review and completion of all open tasks as it relates to PMI
Must be familiar with each investor guidelines and processing systems
Determine if PMI has been removed prematurely and take the necessary corrective steps
Handle any customer complaints related to PMI via email and /or written correspondence. Document all findings in the system of record
Update and maintain PMI rescissions/cancellations documents and work with internal and external clients to mitigate any risk involved
Validate all PMI data in the system of record on incoming and outgoing servicing transfers
Process all incoming mail related to PMI
Weekly processing of validation reports to ensure that all PMI lines are set up correctly in the system of record to include the review of closing documents
Associates Degree Preferred
3 to 5 years of experience in mortgage loan servicing (insurance company, escrow department, accounts payable, accounting clerk or similar role may be acceptable) or an equivalent combination of education and experience
Capable problem solver with an analytical mind set and excellent organizational skills
Possess good written and verbal communication skills. Positive attitude and a customer first focus
Data entry and 10 key calculator skills required
Practical and functional computer knowledge to include Excel, Word, Email and internet research
Open and receptive to change and must have the ability to operate in a fast paced environment

Escrow Closer Account Manager, Chicago Branch Resume Examples & Samples

Review closing documents for accuracy
Preparation of package to lender
Responsible for ordering all items needed in connection for closing
Prepare ALTA Settlement Statement/Closing Disclosure and required closing documents
Send Funding Documents, complete disbursement and follow up on escrow transactions
Maintain open communication with realtors, lenders, buyers and sellers as needed
Interpret and execute lenders closing instructions
Maintain open communication with team members and management
Review daily reports to ensure completion of assigned team duties
Ability to proficiently manage workload, pipeline and tasks in RamQuest software
Conduct formal closing presentation with buyers, sellers and agents
Identify key clients who can direct title business
Utilize marketing materials showing organization structure and service value proposition
Work with manager to meet monthly and annual sales goals
Ability to manage and multitask daily workload
Experience in Closing and Escrow of both Residential and Commercial preferred
Proven work ethic, punctual & dependable; positive work references
Skilled with Microsoft Office
Ability to build rapport and be a team player
Flexibility and adaptability to frequent change
Concentrated attention to detail

Escrow Unit Manager Resume Examples & Samples

Monitor tax service contract vendors and activities of the tax area through various means
Monitor outsourcing insurance vendor and activities of the hazard/flood areas through various means
Monitor PMI/MIP areas through various means. Ensure portfolios and activities are reconciled monthly and coverage is removed timely (as required by regulations)
Ensure policies and procedures are accurate, followed and updated annually
Compile, trend and report performance and inventory data for the specified area of the Escrow Department
Work with Escrow Manager, Supervisors and staff to compile data, exhibits and draft responses to escrow-related items included in Client and Regulatory audits
Timely respond to or conduct additional internal audits as requested
Participate, direct mapping decisions and test loans being transferred to and from LoanCare to ensure data integrity in the specified area of the Escrow Department
Provide direction and oversight of complex items related to the department. Escalate issues and provide updates to management timely
Provide direction and oversight of all projects assigned to the department. Provide management regular and timely updates including delays to project
Provide timely and constant follow-up on issues or problems that may have an adverse effect or cost on LoanCare, borrower, client, and/or vendors. This also applies to new processes. Timely resolution is critical
Ensures all system changes are completed according to metric standards and documented for quality control
Keep informed on government regulations pertaining to loan servicing
Monitor open customer and client complaints related to department activity. Ensure that complains are cleared and communicated to appropriate party with adequate documentation on servicing system
Monitor status and timely resolution of delinquent tax notices for escrowed and non-escrowed loans
Monitor and track root cause of all tax penalties as well as responsible party and collection of tax penalties
Manage, train and mentor team of supervisors, team leads and staff
Leadership and management skills with the ability to motivate, mentor, train, coach, evaluate performance, and lead a multi-functional staff in a fast-paced, dynamic environment
Ability to work independently with minimal direction and to meet deadlines
Ability to communicate effectively both in writing and orally with all levels of the organization and with external customers. Strong instructing and advising skills. Demonstrated ability to provide excellent customer service
Ability to develop metrics and tracking tools at the direction of Escrow Manager and/or Senior Management
Possess 4 to 8 years’ experience in mortgage loan servicing, with 2 plus years related escrow experience or an equivalent combination of education and experience
3-5 years of prior management or supervisory experience is required

Escrow Senior Associate Resume Examples & Samples

Prefer 2 years prior experience in a mortgage insurance, or similar financial services,. 1 year for the specialist
Strong analytical skills (Access & Excel) is a plus
Quick to learn new processes/flexible
Customer service focused

Escrow Associate Resume Examples & Samples

Prefer 1 years prior experience in a mortgage insurance, or similar financial services,
Knowledge of LSAMS and MI vendors websites is a plus
Ability to multitask & work in a fast paced environment
Maintains a professional image and demeanor

Escrow Associate Resume Examples & Samples

Perform audit functions for tax, insurance or escrow analysis functions
Review reports and make corrections to exceptions as identified
Work with tax or insurance vendors to ensure processing accuracy
Ensure that escrow analyses are completed timely and accurately…or…
Ensure that real estate tax payments are made timely and accurately on behalf of our customers…or…
Ensure that homeowner’s insurance payments are made timely and accurately on behalf of our customers...or…
Ensure that hazard claims proceeds are disbursed to our customers in compliance with investor guidelines
Operating efficiently within the NSM Operating system a key requirement of the Escrow functions
Collaborate with team members on reasons for exceptions and ensuring that exceptions are resolved
Provide oversight for functions that vendors perform
Complete or assist in the completion of all audit tasks for internal processes or vendor managed processes

Escrow Processing Clerk Resume Examples & Samples

Various escrow duties include paying the taxes and insurance for loans with escrow
Prepare daily G/L tickets for balancing
Process escrow analysis annually
Assist customers with questions concerning their loan with escrow
Backup supervisor as needed
Backup the Insurance Department
Strong mathematics, accounting and balancing skills
Computer skills to include Microsoft Word and Excel
Ability to operate various office equipment such as calculator, typewriter and other office equipment
Ability to deal tactfully and effective with customers
General knowledge of loan documentation is preferred
General knowledge of bank policies and procedures regarding lending functions is preferred
General knowledge of federal and banking regulations involving loan operations is preferred

Flood, Hazard & Escrow Manager Resume Examples & Samples

Manage team responsible for all in house Flood processes including origination approvals, life of loan monitoring and force placement activities in coordination with an in house vendor on multiple portfolios
Manage team responsible for tax monitoring and disbursement activities on multiple portfolios
Manage team responsible for opening, closing and monitoring of escrow accounts for Consumer & Residential Mortgage
Prepare for and execute multiple and/or simultaneous internal and regulatory audits
Create, implement and monitor related risk controls
Create management and executive level reporting
Communicate with vendor, internal and external clients
Lead process and efficiency improvements related to streamline escrow services
Work with business partners to analyze and devise strategies to improve customer experience, reduce cycle time, improve accuracy, and expand customer self-help capabilities
Select, develop and lead skilled and motivated servicing professionals and leaders needed for a strong, reliable infrastructure to support Key’s Consumer banking teams across the country
Accountable for achievement of all productivity, quality and Service Level goals by team members
Responsible for ensuring superior client servicing throughout the life of each loan. This activity involves direct client and business partner contact to respond to the needs and requests of our customers. Responsible for monitoring and tracking of service activities ensuring root cause analysis and appropriate internal feedback is occurring
Serve as a role model by consistently demonstrating desired leadership behaviors
Coach and develop teams to recognize and take advantage of opportunities to improve operational efficiency, reduce overhead and/or minimize turnover
Communicate KeyCorp, KT&O and LS goals, policies, priorities and procedures to team members in a clear and positive manner
View all activities performed within the team with a clear understanding of possible risk. Actively seek ways to mitigate that risk by putting proper and sustainable controls in place. Ensure that all activities are compliant with various laws and regulations governing consumer loan servicing and credit inquiry functions
Implement new policies and procedures, ensuring that timely and appropriate training has occurred
Work closely with Department Manager peers cross-site to identify service exceptions and address them holistically with all Associates in the cross-site team
Accountable for budgeting and forecasting for area of responsibility
Assume business leader role in certain technology or process projects that affect process area
2-5 years of leadership experience, preferably in loan servicing, operations management or equivalent field
Operations management skills
Escrow management experience
Flood compliance experience
Hazard Insurance processing
Loan origination/servicing experience desired
Working knowledge of loan accounting and loan systems
Knowledge of industry trends and practices
Lean Six Sigma or equivalent problem solving skills

Manager Escrow Resume Examples & Samples

Research and resolve escrow matters received via phone call, email or task that relate to real estate tax, hazard and/or flood insurance, optional insurance, escrow analysis and HOA’s
Responsible for completing loan level audits, controls and incoming tasks
Provides support to internal business partners, vendors and off-shore employees
Administers quality control for vendors and off-shore employees
Demonstrates the ability to perform analysis, trend and effectively report data
Perform testing and verification of data as it relates to IT or Compliance related projects
Performs root cause analysis on various projects and/or processes within the department and provides process improvement solutions
Compose new and/or update existing policies, procedures and standards
Performs acquisition testing to validate data, identify gaps/illogical errors, request updates to data fields, and providing post board review/QC
Facilitates and administers vendor access requests to company systems, including adding new users, deleting obsolete users, as well as managing new vendor profiles
Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job
Advanced/Proficient knowledge of MS Office
Knowledge RESPA, mortgage banking practices and mortgage servicing
LSAMS experience preferred
Minimum 2 years Loan Servicing, in Escrow Administration within Mortgage or Financial Services
Candidates on occasion must be able to work a flexible schedule that may include some evening and weekend hours

100

Escrow / Accounting Clerk Resume Examples & Samples

Responsibilities will include
Reviews branch escrow submissions
Creates and edits spreadsheets
Assist with specialized research projects
Reconcile individual accounts, as well as verify documents for accuracy

101

Closer, Hq-liberty Title & Escrow Resume Examples & Samples

 High School Diploma or equivalent
 Previous Closer Experience preferred
 Working knowledge of real estate titles and closing
 Proven work ethic, punctual & dependable; positive work references
 Excellent written and oral communication skills
 Ability to build rapport and be a team player
 Flexibility and adaptability to frequent change
 Strong customer service skills
 Proficiency with personal computers
 Concentrated attention to detail

102

Escrow Accounting Analyst Resume Examples & Samples

Post and transfer incoming wire transactions
Review and approve outgoing wire transfers
Post deposits to closing order ledgers
Balance and scan daily deposits
Process positive pay exception items
Process recording invoice payments
Reconcile all daily transactions and research discrepancies
Work with internal clients and bank representatives to resolve issues
Reconcile monthly bank statements
Report unclaimed funds to all states
Assist in providing documentation for audits

103

FTG Escrow Closer Resume Examples & Samples

Ability to attract and maintain a base of customers
Title License preferred
Notary Public Commission mandatory

104

Escrow Team Lead Resume Examples & Samples

Responsible for performance management, leadership, and training of team members
Possesses a basic understanding of the insurance industry
Able to assist with all aspects of the service for Willis Clients
Able to assist with the implementation of new clients
Able to assist with the maintenance of client files and administrative documentation
Document client conversations and meeting notes
Able to assist in providing information and answers client questions relative to administering insurance accounts under supervision
Support business development by maintaining team and proposal information such as bios, example presentations, etc
Implement and maintain various Willis tools
Requires supervision and guidance
Receives direct instruction
Work requires review of output by supervisor and/or direct “customers” of the process
Non client facing
Supports the client service teams
Ability to work on team
Effectively communicate in verbal and written formats
Competency in Microsoft Word, Excel and PowerPoint
License not required
Prior insurance industry experience preferred
Proficient in Microsoft Excel, Word, PowerPoint and Outlook
Ability to prioritize tasks and meet project deadlines
Effective Communication skills in a team setting

105

Escrow Closing Assistant Resume Examples & Samples

High School Diploma or equivalent certification
2+ years of specific experience in the title or mortgage industry preferred. May substitute experience in government office or other state/federal regulated environments
Prior experience with SoftPro preferred but not required
Familiarity with current Texas Title Insurance rules and regulations promulgated by the Texas Department of Insurance is preferred but not required
Capable of working in a production center environment as a part of a team in high demand with strong attention to detail required
Candidates must be able to multi-task while maintaining an upbeat and professional demeanor in a fast paced environment. Candidates must also be dependable and flexible to working overtime when needed

106

Escrow Analyst Resume Examples & Samples

Effectively and efficiently audit and review escrow accounts, make necessary adjustments
Establishes, maintains and monitors escrow accounts for approximate disbursement of expenses
Responds to customers inquires through written and/or verbal communication
Accurately perform servicing duties by adhering to regulatory and VHDA guidelines

107

Escrow Servicing Specialist Resume Examples & Samples

Ensure the accurate and timely payment of all escrowed items, including: real estate taxes, homeowners/flood insurance, private mortgage insurance and condo fees
Ensure the accurate and timely completion of scheduled escrow account analysis in accordance with bank, state and federal regulation and investor requirements
Monitor customer service requests and system exception reports, research and resolve issues
Ensure the accuracy and timeliness of hazard and flood insurance information with our third party insurance tracker in accordance with bank procedures and state and federal regulations
Ensure the proper monitoring and handling of delinquent real estate taxes
Respond to inquiries from internal and external customers related to escrow items
Maintain all related written procedures in accordance with established bank standards and regulations
Work with escrow related vendors as needed
Assist with internal and external audits as they relate to escrow
Assist with quarterly compliance review as it relates to escrow
Assist with onboarding loans acquired via mergers/acquisitions as they relate to taxes, hazard and flood insurance
Keep well informed of revisions and additions to state and federal regulations, investor servicing requirements and Bank policy
Assist management on special projects and perform other servicing related duties as assigned
Minimum of two years’ experience in real estate tax and insurance escrow processing
Comprehensive knowledge of the Horizon Loan System or similar servicing application
Comprehensive knowledge of the state and federal regulations as related to flood insurance and escrow related items
Ability to work independently in a multi-tasking environment while meeting critical deadlines
Computer literacy with proficiency in MS Office applications
Strong interpersonal communication with a focus on providing excellent customer service
Must have excellent organizational skills; be detail-oriented, accurate and self-motivated

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