Contract Operations Resume Samples

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E Block

Eloisa

Block

789 Vivienne Drive

Dallas

+1 (555) 186 3775

789 Vivienne Drive

Dallas

Phone

p +1 (555) 186 3775

Experience Experience

Houston, TX

Order & Contract Operations Analyst

Houston, TX

Bernier, Considine and Boehm

Houston, TX

Order & Contract Operations Analyst

Participate and contribute to new process releases and system enhancements by testing and providing operational insight
Facilitate provisioning of new accounts and or services and work with Operations to investigate and resolve any provisioning issues
Investigate, follow up, and provide creative solutions to resolve any errors or issues on orders with internal teams and implementing corrective actions
Facilitate the process with new accounts and work with various internal departments to resolve issues
Identify opportunities for improvement within the quote-to-cash process that improves service, speed, or cost to optimize the order lifecycle
Generate, maintain, and analyze order operational reports to calculate and compile metrics to track performance activities and KPIs as well as reports for management
Support period close activities by reviewing booking and open provisioning reports and working with Sales, A/R and or Operations to reconcile any discrepancies related to order information and or provisioning

Los Angeles, CA

Contract Operations Manager

Los Angeles, CA

Hodkiewicz-Kunde

Los Angeles, CA

Contract Operations Manager

Develop colleagues through delegation and coaching ensuring a flow of talent throughout the Operation. Identify high performers and create plans for succession
Drive development and continuous improvement of all aspects of performance & customer service
Monitor colleague performance recognising and rewarding high performance
Assist in developing and enabling training, coaching and communication strategies for contracting department and Salesforce
Collaborate with Customer Master Data Management team to provide subject Matter Expertise regarding customer Hierarchies with GPO and IDNs
Create dashboards / scorecards to measure process efficiency and effectiveness improvements
Assist in creating customer performance measurement scorecard

present

Detroit, MI

Senior Manager Contract Operations

Detroit, MI

Abshire-Johns

present

Detroit, MI

Senior Manager Contract Operations

present

Work with cross-functional teams to streamlines processes and provide recommendation and solutions
Works in partnership with the Brand, Finance, and SP&V on customer-specific rebate projections
Provides proactive insights and recommendations to the RAE/NAE to deliver stronger value for the customer and BMS
Provide coaching and training to team of 2
Manage 2 direct reports
Establish strong partnerships with Wholesalers
Responsible for System Maintenance, Product & Pricing Updates, UAT testing, etc

Education Education

Bachelor’s Degree in Finance

Portland State University

Bachelor’s Degree in Finance

Skills Skills

Ability to learn quickly and adapt to new systems, processes and terminology
Strong organisational skills and attention to detail
Ability to manage multiple tasks & deadlines, prioritising effectively under pressure
Strong communication & presentation skills – confidence & presence to interact with Sr stakeholders
Ability to develop and share best practices across the shifts and network
Excellent data analytical skills
Relevant work experience with Consumer Products businesses strongly desired
Solid background with systems, policy setting, and processes
Ability to produce accurate, fit-for-purpose reports from system data
Work in conjunction with the HR team & Network Trainers to ensure all colleagues have the skills to undertake their role

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Food Service Contract Operations Manager Resume Examples & Samples

Functions as the primary coordinator for all matters regarding NEXCOM operation in support of the Department of Defense Concessions Committee (DoDCC) at the Pentagon and the NAVSUPPACT Washington, Civilian MWR organization
Performs the duties as Contracting Officer Technical Representative (COTR) for a variety of Food Service, Retail and other support contracts
Provides guidance and assistance to the NEXCOM Branch Manager Food Service Program on operational and administrative matters. Recommends and implements approved NEXCOM changes in policies and procedures to improve operations
Analyzes financial statements, management audit reports and other pertinent financial data to evaluate the degree of operational efficiency in terms of operating costs and utilization of resources
Analyzes financial statements and other pertinent data to evaluate operational efficiency. Develops and controls an operating budget to include sales, profits direct and indirect costs. Conducts budget reviews and makes adjustments
Responsible for monitoring and managing janitorial services, maintenance of spaces and coordination with DoDCC regarding facility improvement projects and assets utilization, etc. Ensures compliance with safety, security and fire prevention policies as set forth by the cognizant authority for spaces within the Pentagon and NAVSUPPACT Washington
Establishes and promotes contractor and direct operations plans
Responsible for the preparation and submission of reports and the maintenance of operating records/files
Works under the general direction of the NEXCOM Branch Manager Food Service Program,interfaces with the NEXCOM Vending Branch Manager, District Manager Mid-Atlantic, General Manager Bethesda, MD and the Complex Vending Manager Bethesda
Prepares and delivers substantive briefings to senior government officials, and contractors on current or proposed operations
Carries out EEO policies and communicates support to subordinates. II

Coordinator, Contract Operations Resume Examples & Samples

3 years of experience in a similar role
A familiarization with SAP, MS Word, Excel and Outlook
A general knowledge of the contract process at the commercial level
An ability to multi-task, prioritize and work to a very high level of accuracy
The enthusiasm to work as a team player

Partner Contract Operations Contract Administrator Resume Examples & Samples

First level university degree in Business, Finance or Marketing is required. Master’s degree or above is a plus
English, Spanish required. Portuguese / French a plus
Knowledge of channel sales processes, inside or outside of HP
Developing and maintaining team position on program teams
Strong sense of urgency, responsibility, and ownership
Ability to take high level directives from supervisor and execute with independent decision making abilities
Proven ability to deliver goals on time
Strong interpersonal skills - liaison between customer, sales/support team & supporting divisions/business centers
Team player with excellent influencing and consensus-building skills
Strong documentation and presentation skills
Analytical skills and attention to detail and quality control
Strong working relationships and effective communication with customers and internal partners

Contract Operations Manager Resume Examples & Samples

Lead the contract compliance monitoring processes including creating KPI and co-ordinate findings with divisions
Actively support the corporate and divisional efforts to ensure corrective measures are in place to support full compliance with contractual obligations
Collaborate with Customer Master Data Management team to provide subject Matter Expertise regarding customer Hierarchies with GPO and IDNs
Assist in developing and enabling training, coaching and communication strategies for contracting department and Salesforce
Work across divisions to understand the similarities and differences to design and implement compliance strategies
Understand strategies and initiatives set by leadership and assess their potential impact on contract compliance, update compliance methodologies accordingly
Assist in creating customer performance measurement scorecard
Drive operational excellence through support and coaching of projects across contracts and pricing using Lean Process Improvement principles or other related process improvement methodologies in alignment with overall organizational goals
Create financial models to measure profitability of contract renewals or incremental sales incentive programs
Create dashboards / scorecards to measure process efficiency and effectiveness improvements
Additional areas of responsibility as assigned
BS/BA with at least 10+ years of experience supporting Finance and Sales Operations management functions within the medical device industry. Demonstrated ability to collaborate with internal and external stakeholders in driving commercial contract operations management excellence - including contract compliance, contracting strategy, contract term implementation and policy and process development. Possess deep understanding of Customer data management for GPOs, IDNs and individual entities including identifiers such as HIN, DEA, GLN. The purpose/use of each identifier, and the methodologies used to assign the identifiers. Proven ability to adapt and manage effectively in fast paced challenging environment and manage multiple, and oftentimes competing, priorities. Exceptional communication skills – both written and verbal – and active listening skills
Three to five (3-5) years of experience with process improvement, and/or other improvement methodologies preferred
Contract compliance tool, JDE, MicroStrategy

Manager, Contract Operations Resume Examples & Samples

Provides direct management of all assigned resources (planning, engineering, configuration, etc.)
Has full ownership of
Communication
Problem Solving
Trust and Integrity
Motivating Others
Negotiation/Influence
Managing Others
Entrepreneurial
Global Resourcefulness
Computer Skills – Proficient computer system based tools including Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook, Project, etc.), e-mail, web browsers and spreadsheet software
Minimum of 6 years’ of increasing experience in a medical device manufacturing or manufacturing environment required
Working knowledge and experience in Lean and Six Sigma methods, ERP and QMS systems, and logistics and procurement processes is required
Understanding of FDA and ISO regulations preferred
Prior leadership experience required

Manager, Contract Operations Resume Examples & Samples

Conducts sophisticated analyses of potential savings for BMS, with consideration of the customers’ perspective of contracted versus non-contracted revenue, and works closely with the RAE/NAE and integrated customer team to evaluate appropriate options and strategies for leveraging additional value-creating opportunities
Balances customer needs with brand objectives to ensure deals represent the best interests of all parties
Provides direct customer-facing support for the RAE/NAE and integrated customer team in contract negotiations, including developing and presenting supporting information that enhances negotiation discussions
Monitors the competition, as well as any changes in the marketplace and regulatory environment that could influence contract elements and terms
Utilizes knowledge of the channel and customer economics to negotiate contract language that delivers value for the customer and BMS
Works in partnership with the brand, Finance, and Strategic Pricing & Value on customer-specific rebate projections
Works with internal government and legal experts to monitor the latest government contracting and reporting requirements, and ensures government pricing implications are identified and considered
Understands inter-customer dynamics and the commercial implications for structuring deal negotiations
Provides proactive insights and recommendations to the RAE/NAE on ways to improve contracting with customers to deliver stronger value for the customer and BMS
Works closely with Strategic Pricing & Value counterparts to ensure pricing strategies and philosophy can be executed within BMS’ contracting requirements
A minimum of 5 years experience in pharmaceutical/healthcare industry is strongly advised
Must demonstrate strong analytical skills and an ability to think strategically about the impact of various contracting approaches which could be employed in a complex ecosystem/marketplace
Must have a firm understanding of the healthcare marketplace and demonstrate strong business acumen including a solid understanding of the way various channels and customer types make money and create value
Must possess an ability to work across boundaries, using influencing skills to partner and build consensus with various stakeholders to get results
Exceptional aptitude for learning quickly and ability to communicate technical concepts to a wide range of stakeholders
Must demonstrate an ability to drive execution of key initiatives and meet all deadlines
Must have a strong ability to prioritize and work effectively in a fast-paced, dynamic environment
Ability to network across a broad internal and external matrix organization to form strong, productive partnerships
1604581

Pricing & Contract Operations Team Lead Supervisor Resume Examples & Samples

College Degree (Bachelors) required
2+ years’ experience with personnel/program/project management
Advanced skills using Microsoft Office (Excel, Word, PowerPoint). Skill set will be validated during interview process
Strong time management skills, and manage multiple projects simultaneously
Self-starter who can work efficiently and independently in a fast paced environment
Is approachable, adaptable, and customer focused
Possess detailed/methodical problem solving skills
Familiarity with Lean / Six Sigma methodology preferred

Contract Operations Analyst Resume Examples & Samples

Manage cycle processing on a monthly basis for assigned contracts, including direct bill and disallowance projects
Analyze and benchmark monthly cycle reports to ensure accuracy of process output
Interface with HMS Account teams to discuss variances on billing results, revenues, and problem resolution, with the goal to maximize client recoveries
Assist with client requests on expanded scope projects and client status calls
Act as a resource during the in depth review of cycle processes
Maintain and update internal databases to track progress of cycles and projects
Proficient knowledge and experience with Microsoft Office suite, including Word and Excel
Detail oriented with strong organizational, analytical and problem solving skills
A team player who handles multiple project simultaneously in a fast paced environment while meeting deadlines
> 1 yr related experience

Supervisor, Contract Operations Resume Examples & Samples

Supervise assigned team including responsibility for performance management
Act as escalation point for any client issues pertaining to the projects of direct reports
Contract cycle processing on a monthly and quarterly, including package submission to CQA and set-up of billing transactions
Assist in the identification of on-going process improvements and implement improvements/enhancements
Intake of Source data for analysis
Interface with HMS Program Directors to discuss variances on billing results, revenues, and problem resolution
Interface with clients as requested on expanded scope projects and client calls
Work and assist on new contract startup and processes in conjunction with the PMO team
Conduct review of cycle contracts
Contract resource for Contract Operations Analyst I, II, and III
Provide on the job training and/or review of cycle outputs
Performs other functions as assigned
Ability to work proficiently with Microsoft Excel and Word
Ability to be careful and through about detail
Ability to analyze information and use logic with data
Ability to organize work in a careful and thought-out manner
Ability to work in a careful and throughout manner
>5 yrs related experience, 2 yrs HMS business environment experience preferred, demonstrated leadership abilities

Service Contract Operations Manager Resume Examples & Samples

Minimum 3 years’ order management and/or commercial operations experience
Ability to lead and set direction for a team, including demonstrated ability to motivate, influence, and solve problems
Proven teamwork and collaboration skills
Solid interpersonal and leadership skills
Excellent strategic & tactical execution skill sets
Ability to drive change and continuous improvement
Aptitude and success in fostering solid, value-based relationships with internal and external customers
Strong organization, time management and prioritization skills
Strong Computer skills, e.g. Microsoft Excel, Word, and PowerPoint
Siebel 8.1 knowledge
Ability to effectively resolve challenging internal and external customer escalations
Ability to work evenings and weekends during peak periods, travel up to 20%
Lean or Six Sigma experience
5 + years of order management experience
Previous direct management experience
Ability to act as a change agent; skilled in change management principles
Can effectively communicate across multiple levels of the organization

Contract Operations Mgr Resume Examples & Samples

Bachelors degree in Business related field
5+ years of relevant business experience preferably in the pharmaceutical industry
State government contracting or government pricing experience
Demonstrated success as a team leader who drives compliance and continuous improvement to established process and procedures
Experience leading initiatives that drive behavioral and cultural change while delivering on contracted process requirements
Experience in contract strategy, contract operations, internal controls, and government pricing programs
Project management, process improvement experience
Proven ability to manage under pressure and in a changing environment
Results oriented, self starter with the ability to drive accountability for results within the team
High level of motivation and ability to find creative solutions to challenging business issues or unique customer situations
Demonstrated multi-dimensional and complex problem solving skills (technology, people, processes)
Demonstrated ability to work seamlessly across multi-disciplinary teams to help implement new contract strategies, new businesses or new legislation

Manager, Contract Operations Resume Examples & Samples

Fluency in written and spoken French and English
5 year’s experience in a Corporate Legal Function
Professional experience required (between 2 and 5 years’ experience) in a similar position within a law firm or within the pharmaceutical industry

Contract Operations Analyst Resume Examples & Samples

Support the workflow, execution, and retention of MHE contracts and intellectual documents in compliance with MHE policies and in adherence to established processes
Draft and maintain internal and customer facing (e.g. Spark; MHE.com; etc.) sites including SOP’s; procedures documentation; etc. to be user and customer friendly. Ensure documentation and sites align with policies and processes and are applied accordingly
Provide subject matter expertise on MHE and external systems as they related to the execution and support the Source-to-Pay process
Administer Contract Management’s document retention ensuring that it is aligned with MHE policies, company and department needs, and is retained in a manner that facilitates finding and use by internal and external stakeholders and provide research report
Respond to questions and provide customer support regarding the Source-to-Pay process
Drive continuous process improvement for all aspects of the Source-to-Pay process as well as MHE customer experience for Permissions, etc. through understanding of the upstream and downstream needs and uses of Contract Management product and interacting with relevant stakeholders within GSP; the businesses; etc
Participate and support initiatives related to MHE’s management of contracts and IP related documents
College degree with approximately two plus years of experience in a business setting, or equivalent work experience
Experience with and understanding of contract process
Experience working with contracts related technology and tools including contract and document management systems (Ariba); eSignature solutions (DocuSign); etc
Proficiency in Microsoft Office Suite programs with a high level of proficiency in Access, Excel, and Word
Excellent writing skills required for drafting procedures document and providing direction to end users
Excellent communication skills required for interactions with customers on behalf of MHE as well as internal business requestors
Excellent communication and interpersonal skills while working collaboratively in a team environment with all levels of the company, including executive management
Ability to work independently with minimum supervision, shift focus, adapt to changing priorities, maintain patience in high pressure situations and take initiative where appropriate
Must manage highly confidential information with professionalism and unquestionable integrity
Experience in a publishing or legal services company

Specialist, Contract Operations Resume Examples & Samples

Reviews and processes contract information to determine pricing eligibility and membership master data by developing and applying business rules, and using various on-line and system tools
Maintains and provides on request contract operations master data using system and paper look-ups, such as memberships, membership look-ups, and discount eligibility
Ensures to detailed accuracy the correct input into company systems the master data for membership, contract and wholesaler relationships, and discount eligibility
Maintains status reports and uses spreadsheets for analysis and reports
Resolves discrepancies in customer master membership data to ensure pricing correctness and timeliness
Maintains service standards in processing information submitted by customers and proactively advises management of issues
Understand and perform complex rebate calculations for processing of rebates
Design system reports and help develop any future new system requirements. Perform detailed analytics of customer data for internal and external customers as well as customer submitted off-invoice data and member LOC commitments
Work with internal as well as external customers for eligibility resolution within certain books of business
Ability to identify and resolve pricing/contract abnormalities
Keen attention to detail and ability to conduct repetitive transactions and processes using computer systems
Identifies and resolves discrepancies in submitted data invoices to ensure legitimacy of contract discounts
Ensures detailed accuracy of correct data input into company systems
Maintains service standards in processing data submitted by customers and proactively advises management of issues
Responsible for integrity of data
Ability to perform effective follow-up with customers and other departments
As increased responsibility, give direction on day to day business processes that involves position expertise (i.e. training peer to peer on membership, class of trade segmentation, and rebate processing)
Analysis of SOP’s and SOX control documents as it relates to department business processes
Performs other responsibilities as assigned
Bachelor’s Degree in Business or relevant field preferred
Training in chargeback/off-invoice processing and systems highly preferred
Fundamental knowledge of group purchasing organization (GPO) arrangements along with contract management software knowledge desirable
At least two to three plus years’ experience in the healthcare/pharmaceutical industry preferred
Knowledge and experience in common industry software programs (i.e. Classic CARS and Revitas CARS). Has experience in membership maintenance, processing rebates preferably using the Revitas CARS software application or other similar industry standard software is preferred
Able to investigate information and resolve business questions by applying information from various data sources, business rules and system processes

Senior Manager Contract Operations Resume Examples & Samples

Oversee the daily activities of the Chargeback department
Recommend and support new contract strategies to ensure flawless implementation and administration, relative to chargeback area
Work with cross-functional teams to streamlines processes and provide recommendation and solutions
Lead the 340B efforts by analyzing 340B sales volumes, recovery of ineligible discounts, liaison with Government Policy team to stay updated on changing legislation and develop new policies and procedures to remain compliant with the 340B Program
Perform 340B customer audits as required
Responsible for System Maintenance, Product & Pricing Updates, UAT testing, etc
Responsible for managing chargeback processing and related deductions
Manage 2 direct reports
Review SOX reporting: User Entered Quantity (UEP); Quantity Threshold Exceeded (QTX)
Review of chargeback deductions and negotiate with wholesalers on outstanding claims
Enforce Wholesaler/Distributor contracts. Update contracts as necessary
Establish strong partnerships with Wholesalers
Provide coaching and training to team of 2
Provide ad-hoc reports as required
Comply with all SOX requirements
2 years of formal post-high school specialized trade school, technical school, or college
Over 7 Years experience in the pharmaceutical industry, and/or finance experience preferred
3 plus years Management Experience

Order & Contract Operations Analyst Resume Examples & Samples

Review and validate order and sales contract information sources and policies
Ensure accuracy of booked orders and provisioning customer instances in the system
Facilitate the process with new accounts and work with various internal departments to resolve issues
Provide support to sales and other internal teams with regards to the order lifecycle
Participate and contribute to new process releases and system enhancements by testing and providing operational insight
Investigate, follow up, and provide creative solutions to resolve any errors or issues on orders with internal teams and implementing corrective actions
2-4 years relevant order and sales contract operations experience including quote and sales order processing
Prior experience with CRM/CPQ/ERP tools and systems
Proficiency in Microsoft Office suite; Excel, Word, and PowerPoint, required
Experience with DocuSign or other document signing application a plus
BA/BS or equivalent 4-year degree is preferred, but not required
Highly motivated results driven self-starter and enthusiastic team player, able to work independently or on a team in a fast-paced dynamic environment with minimal direction
Highly focused; able to execute on one-off projects as well as on routine tasks
Organized with excellent time management skills and ability to balance multiple responsibilities and meet necessary deadlines with limited supervision
Strong analytical skills and thorough research skills with outstanding follow-through
Exceptional listening, interpersonal, and strong communication skills, both written and verbal
Demonstrate passion for serving our internal customers with a relentless attention to detail and dedication to providing the highest level of customer service

Life Sciences Contract Operations Manager Resume Examples & Samples

Plan, coordinate and manage legal files, systems and procedures, including maintenance of the Legal Tracking Form which tracks the progress of contracts and amendments in the course of legal and finance review
Coordinates with outside counsel on any document production
Respond to internal staff on inquiries for various plan issues and procedures
Implement and adhere to quality control measures
Demonstrate commitment to continuous improvement by implementing process/ technology initiatives developed by PLS
Recommend business process improvements
Follow prescribed methodology, tools and techniques
Escalate issues to management and recommend resolutions to those issues
Bachelor’s degree required in Legal or Business; Master's degree preferred
7+ years of experience; 10+ years preferred
Type of experience should include
Clinical research experience in phase trials and different medical studies
Experience working with contracts and aligning legal and accounting needs in each agreement
Experience working with Life Science companies
Paralegal preferred
Understanding of clinical research industry throughout all stages of a project, including design, implementation, and monitoring; the planning, collecting, screening, and summarizing of information gathered from clinical trials; analyzing of clinical data Ability to perform the preparation, review, and administration of contracts and/or licenses to ensure compliance with specifications, organizational policies, and applicable regulations
Ability to draft and review agreements, working closely with external parties, legal and sales teams, and others to ensure contracts meet business goals and requirements. Ability to assist with pre-sales negotiation of favorable terms, pricing, and conditions of contracts
Strong ability to establish credibility internally and externally Understanding of accounting principles associated with contracting
Able to work across teams efficiency and effectively Demonstrated ability to prioritize work load on a day to day basis
Strong interpersonal, teamwork, problem-solving skills in order to deal with customers, business partners, staff and management from a variety of skill levels as well as different authority levels within customer and Premier organizations Flexibility in terms of dealing with changing priorities and dealing with multiple projects at once
Advanced level of communication skills Ability to partner successfully with all levels of senior management and drive results

Contract Operations & Pricing Intern Resume Examples & Samples

The Intern will be involved in the following
Typically entering senior year in Fall of 2017
BBA courses with specific interest in healthcare economics, operations management, data analysis methods, and contracting strategy
Prior knowledge of Excel, PowerPoint, & Microsoft Office tools

IS&T Manager Contract Operations Resume Examples & Samples

Developing, deploying, monitoring and reporting the effectiveness of the contracted governance models and supports the long term strategic development of the core supplier pool
Ensuring awareness of and monitors supplier performance and contractual obligations as well as managing supplier performance against service levels, balanced scorecard and benchmark targets
Supporting and working with RTP and the leadership team to drive contractual efficiencies and assist in forming procurement strategies to optimize technology spend across the organization
Supporting the Rio Tinto SOX and internal audit programme, where applicable to IS&Tsupplier service delivery
Actively driving the deployment and adoption of the Contract and Service operations compliance and risk management model
Supporting the risk working group and works with Senior executives to identify significant operational and programme issues and risks
Relevant Tertiary qualification
Previous experience with legal interpretation of contracts
Successful track record in managing a complex Supplier Services servicing multiple countries and business units
Knowledge of IT Technical landscapes and enterprise environments

Contract Operations Manager Resume Examples & Samples

Embed a culture of customer technicians delivering a white glove delivery experience across the site
Drive development and continuous improvement of all aspects of performance & customer service
Develop colleagues through delegation and coaching ensuring a flow of talent throughout the Operation. Identify high performers and create plans for succession
Ensure the accurate reporting of the weekly and monthly financial data, addressing issues immediately
Manage operation to meet required levels of productivity and ensure VOSA regulatory compliance
Monitor staffing levels ensuring sufficient manpower and support for the operations whilst minimising agency usage
Monitor colleague performance recognising and rewarding high performance
Work in conjunction with the HR team & Network Trainers to ensure all colleagues have the skills to undertake their role

Director, Contract Operations Resume Examples & Samples

Partner with National Accounts, Trade and other stakeholders to provide the following core services
Bachelor’s degree in business/science/healthcare. Master’s degree preferred
Minimum of 8 years of pharmaceutical payer and/or trade contracting and invoice processing experience
Experience with pharmaceutical contract / revenue management systems like Revitas or ModelN
Experience with specialty injectables, CNS products and product launches preferred
Experience hiring, developing and leading a team
Ability to develop effective / collaborative working relationships with a wide range of stakeholders. Ability to understand business requirements, propose solutions, gain alignment and execute
Strong commitment to providing excellent customer service
Ability to coordinate and influence the efforts of cross-functional teams
Ability to prioritize and manage concurrent and, occasionally, competing initiatives
Strong skills in the following areas: analysis, financial modeling, written and verbal communication, organization, planning, logistics
Basic understanding of pharmaceutical government price reporting requirements
Understanding of industry code of conduct and ethics

Contract Operations Manager Resume Examples & Samples

Fit-for-purpose for a start-up environment, focusing on areas that best support the group’s aggressive growth strategy,
Responsible for deal workflow design (including policy and processes around IP asset release) and driving efficiencies. The deal workflow requires re-design as the business has grown in size and complexity, and a new system has been implemented recently
End-to-end tracking of deals from deal memo to asset release / signed contract, including designing and implementing relevant reports – objective is to drive efficiencies and ensure the process is well controlled
Act as control point - ensuring compliance against deal guidelines, system data integrity (e.g. data inputted for drafting is complete; system data is consistent with signed contract) etc
Super-user of deal/revenue system (RightsLogic, RSG), providing user training and ad-hoc services to category and other stakeholders
Support conflict checks
Ad Hoc projects / responsibilities within Operations as appropriate
Relevant work experience with Consumer Products businesses strongly desired
Experience with a royalty based business preferred
Previous experience with RightsLogic preferred
Solid background with systems, policy setting, and processes
Ability to produce accurate, fit-for-purpose reports from system data
Excellent data analytical skills
Strong communication & presentation skills – confidence & presence to interact with Sr stakeholders

Purchase Markets Contract Operations Analyst Resume Examples & Samples

3 years of solid work experience
Solid Excel skills
Strong sense of commitment and teamwork
Professional manner and tact
Experience in the pharmaceutical industry
CARS experience

Senior Manager Contract Operations Resume Examples & Samples

Acts as a player and a coach
Supervises a team of Contract Operations Managers, while also maintaining and utilizing solid technical/functional skills to deliver value-added services and expertise to the brand and customer teams Provides coaching & support to team on technical/functional skills & working with matrix team members and customers
Conducts sophisticated analyses of potential savings for BMS with consideration of the customers’ perspective of contracted versus non-contracted revenue and works closely with the RAE/NAE and integrated customer team to evaluate appropriate options and strategies for leveraging additional value creating opportunities
Balances customer needs with brand objectives to ensure deals represent the best interests of all parties Provides direct customer-facing support for the RAE/NAE and integrated customer team in contract negotiations, including developing and presenting supporting information that enhances negotiation discussions
Monitors the competition, marketplace, and regulatory changes that could influence contract terms
Utilize knowledge of channel/customer economics to negotiate contract language to drive value for customer and BMS
Works in partnership with the Brand, Finance, and SP&V on customer-specific rebate projections
Utilizes sophisticated analytical techniques to analyze and monitor customer compliance and performance against contract terms and keeps the RAE/NAE informed on an ongoing and regular basis
Provides proactive insights and recommendations to the RAE/NAE to deliver stronger value for the customer and BMS
Acts as a liaison with the brand team, on behalf of the RAE/NAE, to ensure all contracts are structured to be consistent with brand strategy and to maximize value creation for all stakeholders
Works with counterparts to ensure pricing strategies/philosophy can be executed within BMS’ contracting requirements
5-7 years of experience in the pharmaceutical/healthcare industry is strongly advised
Strong technical/functional skills and an ability to motivate, develop, and lead others as a player/coach
Strong analytical skills and ability to think strategically about the impact of various contracting approaches which could be employed in a complex ecosystem/marketplace
Firm understanding of the healthcare marketplace and demonstrate strong business acumen, including a solid understanding of the way various channels and customer types make money and create value
Ability to work across boundaries to partner and build consensus with various stakeholders in order to get results
Track record of highly ethical and compliant behavior
Ability to coach and network across a broad matrix organization to form strong, productive partnerships
3-5 years managerial experience
Advanced degree (e.g., master’s degree in Finance/MBA, Statistics) is a plus

Contract Operations Manager Resume Examples & Samples

Strategic agility – Links responsibilities with the mission of the organization; focuses on activities that add the most value
Communication – Listens well; expresses ideas fluently and logically; is open to input and can be depended on for truthfulness
Teamwork and collaboration – Creates an atmosphere of openness and trust; collaborates; offers support and encouragement

MPS Delivery Contract Operations Consultant Resume Examples & Samples

Manages the operational business relationship of mid- size to large domestic accounts; serves on account team
Conducts and reviews highly complex operational analysis
Acts as a point of escalation and collaborates with otherfunctions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements
Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity
Prepares and runs operational performance reviews with the customer/partner and supports improvement plans
Consults and advises on operational matters of medium complexity to internal clients at peer levels and above
Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase
First-level university degree or equivalent experience; may have advanced university degree
Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management
Typically 1-2 years of experience supporting large accounts
Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
Developing consulting, negotiation and influence skills
Solid understanding of core HP businesses and the revenue cycle
Superior research and analytical skills
Demonstrated project management skills such as planning, execution and implementation
Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
Basic financial and business acumen

Order & Contract Operations Analyst Resume Examples & Samples

Review and validate order and sales contract information sources (order forms, agreements, POs, approvals) for completeness and accuracy in accordance to processing SLAs and booking policies
Ensure accuracy of booked orders regarding order, sales contract, and sales account data in the CRM and ERP systems
Facilitate provisioning of new accounts and or services and work with Operations to investigate and resolve any provisioning issues
Provide operational support to sales and other teams with regards to the order lifecycle
Collaborate with Sales and other internal teams (Finance, Legal, Operations, IT) to resolve day-to-day issues, improve processes in order to exceed operational and performance goals
Ensure data maintenance and integrity by supporting ad hoc requests to reconcile and or update any order, sales contract, or sales account data discrepancies
Support period close activities by reviewing booking and open provisioning reports and working with Sales, A/R and or Operations to reconcile any discrepancies related to order information and or provisioning
Generate, maintain, and analyze order operational reports to calculate and compile metrics to track performance activities and KPIs as well as reports for management
Identify opportunities for improvement within the quote-to-cash process that improves service, speed, or cost to optimize the order lifecycle
Investigate, follow up, and provide creative solutions to resolve any errors or issues on orders with internal teams while balancing financial and legal compliances with customer needs; and implementing corrective actions
2-4 years relevant order and sales contract operations experience including quote and sales order processing, sales contract management, and opportunity management, with increasing levels of responsibilities. Preferably in a software and or SaaS (Software-As-A-Service) sales organization
Familiarity with the end-to-end quote to cash cycle
Experience with Visio or other process flow application and in DocuSign or other document signing application a plus
BA/BS or equivalent 4-year degree preferred
Highly motivated results driven self-starter and enthusiastic team player, able to work independently or on a team in a fast paced dynamic environment with minimal direction
Obsessed with attention to details, processes, systems, and a drive to resolve issues
Able to adapt with a positive attitude to different training approaches, not structured versus structured, and effectively retain and apply information and direction to execute tasks at hand
Ability to analyze data, challenge and improve processes, and be an effective change agent
Well-developed problem solving skills and ability to work across various functional teams to evaluate, prioritize, and address key issues

Manager, Contract Operations, UK / Ireland Resume Examples & Samples

Establish, document and train on Legal Contract process. Monitor contract compliance
Work with (senior) business partners to create contracts for both revenue and expense related activity. Create and review standard legal templates for UK and Ireland and with legal direction update the standard templates
Corporate Legal Matters
3 to 5 years of experience in similar role or several years of experience in a law firm as a paralegal
Relevant work experience in a pharmaceutical company, for example, in controlling, contract management

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