Conference Services Resume Samples

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A Borer

Adrain

Borer

359 Heathcote Avenue

Houston

+1 (555) 935 9127

359 Heathcote Avenue

Houston

Phone

p +1 (555) 935 9127

Experience Experience

Detroit, MI

Director of Conference Services

Detroit, MI

Emmerich-Beer

Detroit, MI

Director of Conference Services

Ensures managers and support staff are properly trained and have equipment to execute according to standard
Work closely with operating departments to communicate feedback between team and external clients, in order to continue to improve
Develop and maintain professional departmental service standards for conference set up, audio visual, planning and concierge staff
Works collaboratively with owner representatives
Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
Develop annual business plans for the department in conjunction with the Director of Sales & Marketing
Provide support to all team members on a daily basis

Houston, TX

Director, Catering & Conference Services

Houston, TX

Bartell Inc

Houston, TX

Director, Catering & Conference Services

Monitor revenue and costs of the department and assist in the development of strategies to maximize shareholder return
Ensure proper performance management for all members of the Conference Services and Catering team
Assists with development and/implementation of annual budget and marketing plan
Further develop & maintain a constructive, harmonious and communicative working relationship with all supporting departments
Establish creative & innovative ideas that will create points of difference
Direct and manage all activity related to the Catering office, ensuring all service standards are followed
Promote the professional development of all members of the Conference

present

Dallas, TX

Director of Catering & Conference Services

Dallas, TX

Roberts-Von

present

Dallas, TX

Director of Catering & Conference Services

present

Work with Executive Chef and Restaurant General Manager to create and maintain Banquet menus and pricing
Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
Develops and implements strategies for catering and conference management operations that support achievement of the hotel’s goals
Works with DOSM to establish and monitor F&B revenue goals for Catering and Group
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Communicates performance expectations and provides employees with on-going feedback
Creates 100% Guest Satisfaction by developing and implementing integrated strategies for each function

Education Education

Bachelor’s Degree in Related Discipline

East Carolina University

Bachelor’s Degree in Related Discipline

Skills Skills

Strong customer service skills
Solid verbal and written communication skills
Effectively able to multi-task
Proficiency in Microsoft Office and Windows (Word, Excel, PowerPoint), and internet
Proficiency in MS Office
Strong verbal and written communication skills
Strong customer service and organizational skills
Highly developed customer service skills
Strong oral and written communication and organizational skills
Call management software experience

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Conference Services Assistant Resume Examples & Samples

Provide front office support/ superior guest service assistance as directed by Office Manager
Request services from various departments including Reservations, Restaurants, Activities, Banquets, Audio Visual, and Set-Ups, to fulfill and exceed guest’s expectations
Create, distribute and maintain daily, change sheet, weekly, and guest event reports through Crystal Reports, within departmental distribution timelines
Retrieve and respond to voicemail and email frequently as well as the Manager’s when out of office or as directed
Maintain close partnership with assigned Conference/ Catering manager in understanding details of event planning processes to provide exemplary guest service to the meeting planner and/or group leader, both prior to arrival and once on-site
Develop and maintain close working relationship with assigned Intra Resort Departments to plan In-House meetings. Provide quarterly In-House evaluations
Make new group files, auto traces, deposits and send evaluations and thank you letters for assigned managers
Become familiar with resort activities and dining to book services for groups in tandem with manager
Create and distribute group resumes and banquet event orders for Conference/ Catering manager as well as assigned In-House accounts
Learn to be proficient in Delphi to create event orders and maintain departmental event order standards and distribution timelines
Cross-check Daily & Weekly events with activity and dining numbers to ensure all dates, times, and locations are booked correctly and no cancellations are still booked in system
Check guest information and reservations in LMS to post charges, make comp reservations, and provide pick-up reports
Assist the Meeting Services Concierge when needed
Provide administrative support through Delphi Set Up tool to manage menu and activity price or content changes
Previous guest service and administrative experience
Previous resort experience a plus
Ability to pay attention to detail a must
Positive attitude, exceptional guest service presence
Courteous and professional telephone and guest service skills
Good listening abilities
Ability to work under pressure, handle multiple tasks and meet deadlines
Good proof reading and follow up skills
Decision making abilities
Be proactive in exceeding expectations
Show ambition in moving toward goals
Flexible Schedule

Conference Services & Front Desk Senior Associate Resume Examples & Samples

Responsible for meeting services planning to include conference room scheduling and maintenance, equipment reservations and catering
Maintain client conference rooms and equipment (LCD projectors, video conferencing, polycoms), including stocking and replenishing supplies and signage in these areas
Maintain a working knowledge with meeting technology such as, Microsoft Lync, video conferencing and WebEx
Manage catering and supplies including ordering, staging and clean up
Develop and maintain relationships with catering vendors
Handle coding and tracking of conference and event related invoices, and the review and reconciliation of expenses
Monitor schedule of events including entering and editing meeting room reservations and resolving scheduling conflicts
Assist with logistics, communication and coordination of off-site events, conferences and activities
Support front desk administration including greeting visitors/guests, maintaining guest book and temporary badges, coordinating with building security and arranging for local transportation
Communicate conference room maintenance issues related to HVAC and lighting to office manager and/or building management
Assist with various projects using Microsoft applications and other database or web based solutions, including document formatting, data tracking using Excel and development of PowerPoint presentations
Use knowledge of the business practices and priorities to proactively respond to daily issues and requests while keeping clients updated on status and completion
Research and document information using various Internet search engines and sites
Establish and encourage process improvement to provide effectiveness
Utilize tracking systems to ensure all time and materials are recorded, project work is prepared and tracked, and project instructions and client interactions are fully documented
Manage various projects from start to finish using Microsoft software and other firm systems or web based applications working with others to ensure quality and timely completion
Provide back up support and coverage to other functional areas as needed in the local office
Five years or greater of administrative and project work, and meeting coordination and event planning experience in a professional services and/or consulting firm environment
College coursework in office or business administration or equivalent experience required. College degree preferred
Exercise a high degree of discretion, technical competence and office administration ability
Intermediate level of expertise in Microsoft Word, PowerPoint, Excel, Adobe Professional, Outlook, and web based applications are required. Ability to learn various other programs and applications as necessary and/or required
Knowledge of financial and accounting terminology
High energy level with excellent interpersonal skills, positive attitude, professional presence and exceptional customer service
Ability to build strong working relationships at all levels, internal and/or external to the organization and respond to client service issues in a courteous and professional manner
Strong event planning skills with ability to manage all processes, materials and communications relative to meetings and conferences
Excellent analytical skills to identify and report trends and make recommendations in collaboration with others
Results and profit-oriented with the ability to balance other business consideration; capacity for rendering objective business decisions
Ability to function in high stress situations attributed to tight deadlines and multiple client needs or team needs
Desire to leverage technology to solve business problems
Demonstrate openness to new challenges and opportunities and continuous learning
Ability to work some overtime as needed around peak business periods and project schedules
Ability to lift 30 pounds, extensive walking, standing, and bending involved

Conference Services Specialist Resume Examples & Samples

Previous experience in a sales or conference services coordinator role- Preferred
Previous F&B experience - Preferred
Flexible work Schedule
Ability to multi task and work under pressure

Conference Services Representative Resume Examples & Samples

Accurately record all necessary meeting details (date, time, locations, file symbol, recurrences, catering, set-up, AV, etc.) into scheduling software
Immediately capture and communicate all service changes, additions, cancellations to appropriate local support staff firm-wide
Provide back-up coverage for Reception/Switchboard
Provide back-up for local support staff as needed.Facilities, Catering, and AudioVisual (knowledge of equipment, set-up and troubleshooting -will train)
Perform routine "quality of service checks" on all local conference room and visitor offices.Set-up and restock according to respective checklist
Keep CS Management informed of any potential issues, upcoming events, etc.Provide possible solutions and suggestions
Must stay informed with constant updates to firm-wide visitor offices, conference rooms, locations, room capabilities/limitations, equipment use, local support staff, set up and breakdown alert times, etc
Performs other work related duties as assigned by the Conference Services Manager
Associate or bachelors degree or the equivalent with a minimum of two years of related work experience
Must be highly organized with strong attention to detail
Effectively able to multi-task
Proficiency in Microsoft Office and Windows (Word, Excel, PowerPoint), and internet
Maintain strict confidentiality of the firm’s internal and personnel affairs
Interact effectively and professionally with all levels of personnel, including firm leadership, management and support staff
Maintain composure under pressure and stressful situations
Plan, organize and carry out multiple related activities with limited supervision
Work effectively in a culturally and educationally diverse environment
Contribute positively to a firm-wide team across multi-office environment

Conference Services Concierge Resume Examples & Samples

Provide superior service to our customers (internal and external) at all times
Oversee and carry out various day-to-day administrative functions
Work in a front-of-house guest service role to assist meeting planners with administrative tasks
Coordinate, initiate, prepare, process and/or monitor various financial, administrative, and operations forms, records, reports, schedules, and other documents - ensure timely and accurate completion of documents by other departments, company personnel, customers, etc
Organize and maintain various departmental files and records
Perform a variety of tasks related to the development and maintenance of computerized departmental records databases
Assist guests as requested in matters concerning the business center, conference phone installation, clerical assistance, and access to various services at the resort
Perform conference services duties in coordinating all in-house functions
Serve as an administrative liaison with customers, clients, or departments; take reservations or orders, explain policies and procedures, answer various questions, etc
Perform other specialized or technical administrative tasks related to the department's primary function
Confer regularly with immediate supervisor, other departments/company personnel, customers, etc. to plan and coordinate activities, exchange information, resolve problems, etc
Perform regular secretarial tasks such as answering phones, typing and printing correspondence reports, manuals, etc. utilizing word processing software, ordering office supplies, maintaining appointment calendars, etc
Minimum: Associate's Degree in business, or other appropriate discipline - required
Minimum three years’ experience in relevant clerical and administrative position - required
Broad base of general clerical and secretarial skills - required
Good basic administrative and organizational skills - required
Experience in organizing and maintaining moderately complex filing and computerized record systems - preferred
Knowledge of Microsoft Office Suite, with extensive knowledge of Excel - required
Knowledge of Delphi Software - preferred
Good reading, writing, and math skills - required
Some bookkeeping and/or accounting training or experience - preferred
Ability to deal effectively with a wide variety of company personnel, customers, and various outside firms - required

Conference Services House Person Resume Examples & Samples

Accurate and timely room sets according to published Banquet Event Orders
Ensures that the guest experience is excellent in regards to atmosphere and service
Capable of working as a part of a cohesive team and maintaining a positive, proactive attitude
Consistently adheres to the Vail Resorts Presentation Standards to always looks clean, neat and professional
Completes all duties properly and in a timely manner. Seeks out additional responsibilities when work assigned is complete
Handles all opening and/or closing duties required
Practices safe work habits in all types of duties and with all equipment
Complies with all Resort policies, procedures and standards of operation
High School Diploma or equivalent experience. -required
Minimum of 1 year experience in banquets and/or conference services. -required
Ability to effectively communicate both verbally and in written form to guests, managers and employees. -required
Must be TIPS certified or able to become TIPS certified within 30 days of hire. -required
Must be able to routinely lift up to 50 lbs. -required
Must be able to stand and walk up to 8 hours at a time. -required
Must be able to work weekends, holidays and evenings. -required
In-person interviews. -highly preferred

Conference Services Representative Resume Examples & Samples

Consistently, promptly and professionally answer main telephone switchboard and ensure calls or messages are received by all in an expedient manner
Greet all clients and visitors to the office, notify Ropes & Gray lawyer or staff member of their arrival and address visitor needs
Enter visitor names into building security website as requested by Ropes & Gray employees
Coordinate immediate assistance to meetings in progress in relation to catering, technology or setup needs
Provide assistance to meeting attendees with room set-up, distribution of presentation materials, copying, shipping, etc
Accept service of process in accordance with firm policy, and notifying designated staff member(s) of presentation of documents for service of process
Arrange car service reservations and voucher distribution for visitors and clients Maintain orderly appearance of conference rooms, reception area and visitor offices, as needed
Communicate requests for assistance from lawyers to Secretarial Services Supervisor or Office Administrator
Sign and accept deliveries/packages for firm lawyers and staff
Uphold all Conference Services policies, procedures and high standards for quality service
Perform other work related duties as assigned by the Conference Services Manager/Supervisor and Office Administrator
A high school diploma or the equivalent with a minimum of three years of related work experience
Hotel or law firm experience preferred
Reservation software experience a plus
Call management software experience a plus
Highly developed customer service skills
Maintain strict confidentiality of the firm's internal and personnel affairs
Interact effectively and professionally with all levels of personnel
Maintain composure under pressure and handle several matters concurrently
Follow up and follow through on all assigned tasks
Be flexible and maintain a professional manner in all situations
Reliable and punctual
Availability for overtime
Work in a multi-office environment

Conference Services Concierge Resume Examples & Samples

Coordinate, initiate, prepare, process, and monitor various financial, administrative, and operations forms, records, reports, schedules, and other documents
Develop and maintain various logs and other manual record-keeping systems
Compile a variety of information from both manual and computerized records for regular and special reports
Perform conference services duties in coordination with in-house functions
Serve as the administrative liaison with customers and clients; take reservations and orders, explain policies and procedures, and answer various questions
Confer regularly with immediate supervisor, other department and company personnel, customers, etc., to plan and coordinate activities and exchange information
Perform regular secretarial tasks, answer phones, order office supplies, type and print manuals, correspondence reports, etc
Perform other specialized or technical administrative tasks related to the department’s primary functions
Associates Degree in Business or other related discipline – preferred
At least three years of relevant clerical and administrative experience – preferred
Broad base of general clerical and secretarial skills – required
Strong administrative and organizational skills – required
Experience in organizing and maintaining complex filing and computerized record systems – preferred
Knowledge of Microsoft Office Suite, with extensive knowledge of Excel – required
Knowledge of Delphi software – preferred
Strong reading, writing, math, and verbal communication skills – required
Bookkeeping or accounting training experience – preferred
Ability to deal effectively with a wide variety of company personnel, customers, and various outside firms – required

Conference Services Attendant Resume Examples & Samples

3+ years of previous experience in the Hospitality industry
SafeServ certified in both Food Safety and Alcohol Service in accordance with state law
Associate's and/or Bachelor's Degree in a related field

Conference Services Director Resume Examples & Samples

Handle All Group Requirements: for booked conventions and groups as assigned by the Director of Sales & marketing. This will include finalizing catering menus, meeting room specifications and group resumes. NOTE: Rooming Lists will be handled by the Group Reservations Departments
Prepare and Process: all paperwork required, such as Social Event Contracts, BEO's, Resume’s and all client correspondence related to upcoming definite group bookings
Detailed Communication and Follow-Through: with both the client and the in-house staff to ensure exact client requirements are met and satisfied and the experience for all attendees is both enjoyable and productive
Give Client Site Tours and Menu Tastings: to sell the hotel and finalize and/or help close bookings, or for the purposes of touring a groups’ Board, Planning Committee or Meeting Planner for a conference group already booked
Contracting: Remain responsible for targeting the financial goals of Asilomar through the use of timely, accurate and binding client Social contract/BEO negotiations within Asilomar’s approved standards, development of client-specific proposals, profitability analysis, and deposit collections
Demonstrate and exhibit Teamwork
Represent Asilomar and Aramark professionally and ethically at all times
Act as a positive and supportive role model to others
Interface as needed with other departments to ensure the smooth delivery of customer service in pursuit of complete guest satisfaction
Assist the support staff with answering of the telephones, photocopying, using the fax machine and maintaining of sales files
May be required to work nights, weekends
Bachelors Degree in Hospitality is preferred
Able to work event based hours, including nights & weekends
Must have excellent communication skills
Licenses or Certificates - TIPs Trained and Certified

Conference Services Catering & Hospitality Representative Resume Examples & Samples

Pull and review daily reports from reservation software (EMS) to proactively plan setup and cleanup schedules
Retrieve delivery, setup and breakdown of all food and beverage services on a timely basis as outlined in the daily setup worksheet
Respond immediately to same day/urgent requests- changes, additions and cancellations
Set up, decorate, and prepare serving areas ensuring pristine upscale catering presentations
Determine appropriate linens, rentals and catering supplies needed to support special events
Reconfigure conference room furniture (tables, chairs) and transport back and forth to storage area
Clean, stock and maintain organization of catering kitchen, pantries, buffets and storage areas
Operate, maintain and clean a variety of standard kitchen equipment, including dish washers, coffee machines, ice machines, utility carts, and microwaves
Established product par levels and order replacement inventory to ensure adequate supplies to meet client needs
Abide by safety and sanitation standards at all times
Inspect all conference rooms daily and in-between scheduled room assignments, as appropriate, maintaining cleanliness and proper furniture configuration
Perform routine visitor office checks. Using checklists provided, ensure all locations are kept in pristine condition- fully stocked, with proper documentation
Report facilities issues to local office contact, i.e. stains on carpets or walls, damages to chairs, cabinets, drawers, shades (perimeter and interior), etc
Provide backup for audiovisual support (will train.)
Demonstrate high level of customer service and polished professionalism at all times
Interpret and respond clearly and effectively to e-mail as well as spoken requests over the phone or in person, and to verbal or written instructions
Must be flexible and handle multiple competing tasks, responding quickly to changing priorities
Ability to work in a fast paced environment and react quickly and efficiently in stressful situations
Must be team-oriented and be able to work effectively in a culturally and educationally diverse environment
Must be self motivated, demonstrate ownership and operate under limited supervision
Relay customer feedback and suggestions for improvement to management
Flexibility in reporting hours, available for scheduled and unscheduled overtime
High school diploma or the equivalent and a minimum of three years of related work experience
Knowledge of beverage and food presentation and event space configuration
Experience with corporate catering/executive dining and/or banquet/wait staff experience in catering hall, event space, convention center or hotel
Must have computer knowledge and be familiar with Microsoft Outlook. Reservation software experience a plus
Ability to move large tables and chairs
Ability to lift at least 30 pounds and ability to move freely within the workplace
Willingness to learn and adapt to new systems and procedures

Conference Services Representative Resume Examples & Samples

Must stay informed with constant updates to firm-wide visitor offices, conference rooms, locations, room capabilities/limitations, equipment use, local support staff, set up and breakdown alert timesetc
Serve as local office CS subject matter expert- provide consultation and education on meeting & event space (i.e. ideal uses, limitations, restrictions, requirements, etc.)
Special event planning- menu planning, room configuration, décor, logistical timelines, etc.Oversee and participate in execution when needed. (receive / set-up deliveries, room setup, direct guests, etc.)
Deal directly with on-site and outside vendors- negotiate pricing, coordinate and oversee delivery of products and services
Provide back-up for local support staff as needed.Reception, Switchboard, Facilities, Catering, AV (knowledge of equipment, set-up and troubleshooting -will train)
Perform routine quality of service checks on all local conference rooms and visitor offices .Set-up and restock according to respective checklists
Keep CS Management informed of any potential issues, upcoming events, customer feedback, etc.Provide possible solutions and suggestions
Performs other work related duties as assigned by the CS management team
Experience with reservation software preferred

Administrative Coordinator Conference Services Resume Examples & Samples

Coordinate opening and closing of the office, maintaining the consistent weekday office hours
Act as point of contact to provide general support to conference and meeting space event organizers, including students, faculty, staff and external customers. This includes responding to general inquiries, directing inquiries to the appropriate Conference Services staff
Receive telephone calls, visitors and guests. Monitor Conference Services email accounts
Provide administrative support to the Conference Services team, including receiving calls, facilitating communication and scheduling meetings for the General, Operations and Sales Managers and the Conference Coordinators
Serve as a resource to conference organizers, explaining UW and HFS programs, policies, services, rules and regulations and providing referrals to other UW resources as appropriate
Execute office operations including: ordering office supplies and equipment within department guidelines; orienting and training student staff; updating office policies and procedures; establishing quality controls for office operations to ensure efficiency
Assist Conference Services Operations Manager with purchasing required items, including making purchases via the ProCard and reconciling related budget expenditures
Under the guidance and direction of the Operations Manager, manage data entry and maintain mission critical data systems relating to: conference group housing assignment inventory allocations; specialized Conference Service operations software; Conference Services web site content management system; and university building access systems
Under the guidance and direction of the Conference Services Sales Manager, assist with the set up and maintenance of on-line registration service systems and manage data entry and maintain systems relating to customer comment cards and satisfaction surveys
Prepare management reports as directed
Oversee, organize and maintain the parking service inventory and parking permit supplies allocation provided to Conference Services by UW Transportation Service
Process incoming and outgoing correspondence
Organize and maintain central file system and electronic and archival records. Act as Conference Services resource for centralized administrative records and reference center coordinator
Direct and/or support activities in relation to established Student and Financial Services/Conference Services goals and objectives including researching, collecting and preparing information and reports
Direct hourly student employees
Attend meetings as necessary
Assist in coordinating travel for Conference Services staff
Experience in a university housing or conference services office
The ability to quickly adapt to new software and web applications

Consultant, Conference Services Resume Examples & Samples

Collect and analyze data on healthcare markets, competitors and health plan performance; contribute to design of project analyses
Interact with client staff to collect information and conduct interviews
Summarize analysis in reports, spreadsheets and charts; contribute to team solution development and to development of presentation slides
Manage small projects and components of larger projects
A minimum of three years related trade show, operations or conference experience
Experience in managing multiple projects working with a large number of customers
Bachelor’s degree in related discipline, or equivalent experience
Proficiency in Microsoft Office products (Excel, Word, Powerpoint), A2z and Cvent
Demonstrated ability to make presentations to internal staff members and broader audiences as appropriate; strong oral and written communication skills
Experience and knowledge of the execution and operational management of a multi-million dollar sponsor and exhibitor trade show
Demonstrated ability to work independently with little or no direction, comfort with financial statements, and ability to propose solutions to problems
Strong analytical skills to contribute to hypothesis development and initial integration
Solid qualitative/quantitative analytical skills, with strong research, problem-solving ability to acquire and organize data, deliver analysis, and identify major findings utilizing technical tools (i.e. Excel)
Ability to meet project deadlines and manage to budget
Strong relationship-building skills
Familiarity with trade show/decorating companies
Familiarity with healthcare industry and concepts

Director of Catering & Conference Services Wyndham Grand Clearwater Beach Resort & Spa Resume Examples & Samples

Conduct daily Wyndham Business Review (WBR) meeting
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team
Meet or exceed set goals (both personal and team)
Operate the Sales Department within established sales expense budget
Lead the Sales team to achieve desired results through coaching, counseling and example
Initiate and follow up on leads
Maintain and participate in an active sales solicitation program
Monitor production of all top accounts and evaluate trends within your market
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program
Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing
Invite clients to the hotel for entertainment, lunches, tours and site inspections
Assist in implementing special promotions relating to direct sales segments, i.e.WynClub parties, sales blitzes, etc
Assist in the preparation of required reports in a timely manner
Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property
Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts
Meet and greet onsite contacts
Abide by Prime Selling Time (PST)
Develop networking opportunities through active participation in community and professional associations, activities and events
Review meeting planner evaluations with the Director of Sales & Marketing and the Director of Catering/Conference Planning to ensure that issues receive follow-up
Entertain clients
Handle inquiries as part of Inquiry Day Program
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to maintain confidentiality of information

Conference Services Set up Lead Resume Examples & Samples

Follows daily work sheets and checklists through to completion
Sets up and breaks down for banquet functions as needed
Assists in training of all new staff members
Checks room set-ups completed by staff and ensure performance and quality standards are adhered to
Prepares carts with supplies needed for set-up or refreshment of rooms
Assist manager with scheduling or other administrative tasks as needed
Minimum formal education of some high school and a minimum one year job-related experience preferred
At least two to three years of progressive experience in a hotel or related field preferred
Computer knowledge/skills required
Previous supervisory experienced required in a service related industry
Ability to work collaboratively and communicate effectively with team members at all levels of the organization

Director, Catering & Conference Services Resume Examples & Samples

Direct and manage all activity related to the Catering office, ensuring all service standards are followed
Develop annual business plans for the department in conjunction with the Director of Sales & Marketing
Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients
Balance operational, administrative and Colleague needs

Director, Catering & Conference Services Resume Examples & Samples

Experience as a Director of Catering & Conference services in a large full-service luxury hotel is required
Full understanding of the luxury hotel market
Strong written and verbal communication skills in English and Bahasa Indonesia is required
Strong leadership, dynamic personality, excellent interpersonal skills, a reputation for integrity and a proven role model
Highly responsible & reliable, strong attention to detail
Possess or attain CMP designation within three years
Working knowledge of PMS systems and Delphi preferred

Director, Catering & Conference Services Resume Examples & Samples

Establish strategic action plans to enhance the operation of the Conference Services and Catering department
Review all definite sales bookings and distribute them among the Conference Service Managers (CSM’s) in a timely manner. Review on a weekly basis morning reports for all CSM’s to ensure they are keeping abreast of their workload
Ensure that the Conference Services handling procedures, morning report and trace procedures are adhered to by all CSM’s
Continual review and analysis of conference services/catering guidelines, core standards, procedures & policies
Develop, implement and enforce function space yield management guidelines. Review evening reports on a daily basis to ensure effective function space yield management
Ensure CSM’s are actively yielding group room blocks and utilizing revenue management principles
Ensure the integrity of the servicing of groups, weddings, off-premise catering and individual functions by enhancing & implementing associated core standards & booking guidelines
Promote the professional development of all members of the Conference
Services and Catering department
Ensure proper performance management for all members of the Conference Services and Catering team
Ensure that all related departments receive adequate resource support
Ensure and enforce the integrity of Sales & Catering system at all times
Further develop & maintain a constructive, harmonious and communicative working relationship with all supporting departments
Monitor revenue and costs of the department and assist in the development of strategies to maximize shareholder return
Responsible for forecasting/budgeting revenues and expenses of the department
Facilitate the development of a course of action to positively impact employee satisfaction
Handle key Conference Services files during peak conference services periods and to assemble and distribute consistent, concise agendas and function notices that clearly represent a group’s every requirement
Develop new products designed to increase the number and quality of offerings available
Establish creative & innovative ideas that will create points of difference
Ensure strict compliance to the health and safety guidelines of the department/hotel
Attend leadership, daily convention, pre-convention; yield meeting, F&B operations meetings and other meetings as required
Minimum of 2 years experience as a Director of Conference Services and Catering within a medium to large hotel operation
2 years experience in banquet management
Hospitality or Post Secondary Degree
Proven ability to lead and motivate a team
Working knowledge of S&C Opera, Word and Excel
Must be able to work independently and maintain a positive attitude within a very busy environment with a proven ability to innovate
CMP (Certified Meeting Professional) designation a strong asset

Director of Catering & Conference Services Resume Examples & Samples

Primary goal to achieve individual catering revenue goals by developing and implementing strategies for selling available space to groups and the local community, specifically the social and wedding market
Develops catering sales presentation and collateral materials
Identifies and prioritizes potential local business
Monitors sales productivity and provides the catering sales staff with ongoing education and coaching
Provides and distributes regular update reports
Actively sells and up-sells services to clients; develops customized presentations and negotiates terms of agreement
Manages inventory control standards in conjunction with the foods and beverage department
Participates in the development and implementation of business strategies for the catering and conference management operations that are aligned with Radisson Blu’s overall mission, vision values and strategies
Develops and implements strategies for the department
Monitors status regularly and adjusts strategies as appropriate
Develops and forecasts the annual budget in conjunction with the Executive Committee
Develops and implements strategies for catering and conference management operations that support achievement of the hotel’s goals
Develops and maintains all policies, procedures and quality standards for the banquet department to ensure high quality, cost effective and customer focused operations
Achieves customer service goals for catered functions
Creates 100% Guest Satisfaction by developing and implementing integrated strategies for each function
Directs the operation of the banquet department
Recruits and retains qualified staff; schedules according to forecasted business
Ensures strong coordination and communications between departments as appropriate, prior to and during an event successfully meeting the expectations of the client and attendees
Suggests alternative services which will enhance the guest’s experience at the event
Ensures that hotel has the audio visual support necessary to support the guest’s needs by purchasing and/or renting equipment
Creates safe environment for guests, employees and community by maintaining hotel in accordance to safety standards and following all local laws and regulations
Develops and implements strategies and practices which support employee engagement
Recruits and selects qualified candidates
Determines appropriate staffing levels for events and room/station assignments
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Communicates and reinforces the vision for Yes I Can! service to employees
Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork

Conference Services Break Attendant Resume Examples & Samples

Set-up coffee breaks to include brewing coffee, icing beverages, picking up food from various areas and placing in an aesthetically pleasing and appetizing way
Greet guests when entering the room with a pleasant smile and superior customer service and interact with guests in a professional and courteous manner
Refresh all items necessary for break as needed
At the end of functions, break down stations, clean up and complete closing duties
Food Handler certification is required
Fluency with English is required
Must be able to meet and greet guest
Primarily early morning shifts, however flexibility to work other shifts is required
Some experience in hotel banquet break service, refreshing and setting meeting rooms is helpful but not required

Conference Services Set Up Attendant Resume Examples & Samples

With a keen eye for detail, review the Event Order and assignment sheet to determine function requirements
With a warm and genuine demeanor set, stock, and maintain meeting rooms ensuring the event for our groups exceeds their expectations
Meticulously complete cleaning inspection for each meeting room and assigned area
Jump in and assist other departments as needed to ensure optimum service to guests
Communication. Excellent written and verbal communication skills required
Flexible. Must be able to work varied shifts, including Weekday Evenings, weekends and holidays
Energetic. Must be able to work within an empowered and fast paced environment that services the bar and servers within the restaurant
Primary afternoon shifts however flexibility to work other shifts is required
Some experience in hotel banquet department of conference centers servicing and setting meeting rooms and coffee breaks is helpful but not required

Conference Services Supervisor Resume Examples & Samples

2 years experience as Conference Service Houseman
Knowledge of proper cleaning techniques, requirements and proper chemical handling
Knowledge of all styles of room set-ups, standard equipment involved and proper handling of such
Prioritize and organize
Be a clear thinker, remaining calm and resolving problems using good judgment
Follow directions thoroughly
Understand guest’s service needs
Maintain confidentiality of guest information and pertinent Hotel data

Conference Services Administrative Assistant Resume Examples & Samples

Responsible for all administrative duties applicable to the conference services department
Preparing and sending welcome and thank you letters to groups
Printing and copying group resumes for weekly ten-day meetings
Manages in-house meetings by assigning and blocking space, preparing and distributing banquet event orders (BEOs)
Follows thru with all guests needs, emailing menus, diagrams, audiovisual pricing, etc
Answer phone and assist guests or staff with needs and communicates messages to managers
Block meeting space, events and update information in Delphi
Complete Sales Contracts
Maintains supplies
Updates and corrects Group Postings
Prepares group signs, printed menus, parking passes, food labels, etc
Attends meetings and hotel training sessions as required
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures
Perform other duties, tasks and special projects as assigned
4-year degree in Business, Hospitality Management, or other related field
1-2 years’ experience within a similar size, luxury brand hotel, preferred
Results Oriented and self-directed
Organizational and planning skills
Follow verbal and written instructions, ability to communicate with guests and co-workers
Delphi and Opera experience a plus
Proficient use of Microsoft Office (Word, Excel PowerPoint) and other computer programs
Ability to perform job functions with attention to detail, speed and accuracy
Ability to handle multiple responsibilities simultaneously
Ability to prioritize, organize delegated work and follow ensure follow through
Ability to be a clear thinker, remain calm and resolve problems using sound judgment
Ability to work under pressure, meet guest / co-workers needs and be courteous
Ability to comprehend instructions
Ability to work cohesively with co-workers as part of a team

Conference Services Catering Coordinator Resume Examples & Samples

Position produces administrative work to either the customer and / or internal departments in a timely and accurate manner
Position is the first point of contact for many customers (Sales & Catering calls) and is required to screen inquiries while probing for the most possible information from customer. Forward information in a timely manner to proper Sales & or Catering Manager. Answer the Main Catering and Convention Services in-coming phone line
Position is responsible for all scheduled and non-scheduled distribution of Catering and Conference Services materials – BEO Distribution, Resumes, Weekly, mailing packets of information
Position to perform tasks always with the goal of allowing the Catering and Conference Services Managers maximum time with their customers pre-planning
Position is responsible for keeping inventory of all printed supplies as well as other miscellaneous supplies having to do with the catering department. Ensure a proper par of sales kits are always available for the department as well Front Office & Concierge. Responsible to also mail packeted information
Position will train and become the point of contact for all in-house meetings
Position will also assist in organization of the Catering – Conference Service Office and provide administrative support to the Conference Services and Catering Managers
At least 2 years previous Hotel / Resort experience required, event experience preferred
Excellent written and verbal communication skills required, fluency in English required
Ability to offer and provide warm sincere and engaging service to internal and external guests
Ability to perform tasks always with the best interest of the hotel in mind
Ability to be self motivated in creating the most efficient systems for processing the required responsibilities
Ability to make decisions, if needed, without guidance at times
Completion of High School degree or equivalent

Director of Catering & Conference Services Resume Examples & Samples

College education preferred
6 Years experience as a Catering or Conference Services Manager in a full service resort or hotel, 3 of which at the Assistant Director level or higher
Excellent reading, writing & oral proficiency in the English Language
Proven interpersonal skills with a track record of successful client interactions
Ability to work long and irregular hours, weekends, and evenings
Able to negotiate, organize, delegate & work under pressure
Basic knowledge of audio-visual equipment, telecommunication technology – helpful
Knowledge of Delphi Sales and Catering Software
Computer literacy to include MS Word, Excel, and ability to use e-mail and Internet
US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship
Oversee all aspects of a profit and service driven Catering and Conference Services Department

Intern Conference Services Resume Examples & Samples

Assistance in translating official documents from English into Chinese
Terminological research
Alignment of Chinese and English text research
Assistance during conferences

Senior Specialist, Conference Services Resume Examples & Samples

Research and recommend cities and venues for assigned meetings with 10 – 100 + attendees
Manage and coordinate all logistics arrangements for assigned meetings of 10 – 100 + attendees
Manage and negotiate contracts ensuring appropriate room blocks and industry language is reflected
Prepare detailed meeting specifications to hotels to include room set-ups, food and beverage requirements, program schedules and audiovisual requests
Manage meeting software - Eventpro
Manage housing reservations for staff and attendees while closely monitoring room pick-ups
Manage meeting history project
Manage annual meeting specifications, overall timeline, website, security requirements, medical staff and ordering promotional material and other projects as assigned for the association’s international conference
Liaison for Chicago Hotel and Transient Travelers
Negotiate Chicago Transient Hotel Annual rates
Conduct site visits when needed and prepare reports on site recommendations
Manage all meeting related websites
Reconcile all meeting related invoices for accuracy and process for payment within 30 days of close of program
Manage internal calendar on association’s internal web-site
Prepare and monitor cost estimates, budgets, work plans and status reports
Ability to be detail oriented, work independently and in a team environment
Manage and prioritize multiple projects with multiple deadlines
Other duties as assigned by Sr. Director and Sr. Associate Director

Assistant Director of Conference Services Resume Examples & Samples

Solicit local & group business through execution of actions outlined in the departmental marketing plan as well as solicitation practices
Solicit existing & new account base to generate additional bookings
Prompt response (within 24 hours) to all forms of inquiries in a effort to capture additional marketing share
Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution
Responsible for preparing the departmental budget and forecasts, operating within set parameters, ensure effective cost control
Responsible for supervising conference services & catering office and banquet activities
Effectively maintain staff schedule
Active participation in departmental meetings, team building efforts and other activities
Responsible for establishing and maintaining rapport with clients, prior to, during and post- conference, exceeding their expectations and encouraging repeat business. Conduct site inspections as required
Actively review all JD Power results, Richey Reports and Advisory Board Meeting Minutes, communicate the results to the CS&C team, and develop an action plan to address any deficiencies
Responsible for developing the annual business and marketing plan for the department in conjunction with the Director of Sales & Marketing
Follow the Function Space Yield guidelines to ensure optimum potential through the use of Opera S&C system
Submission of required reports by department in a timely manner
Assist with the compilation of competitive intelligence information
Maintain high quality of service standards required by the Hotel and the company
Ensure meeting and function rooms are properly maintained at all times. Liaise with Food & Beverage outlets with regards to reservations and flow of clients
Ensure Health & Safety standards are complied with at all times. Adherence to company "Green" initiatives
Participate or be represented in the following meetings: Executive Committee, Department Head, Food & Beverage, Forecasting, Budget, Rooms Yield Management, Pre-Convention as well as any other meetings within the hotel that effect/are effected by the CS&C area
Expedite function bookings; prepare resumes, event contracts, etc. Compilation and distribution of conference agendas and event orders
Ensure maximum employee satisfaction. Conduct annual performance reviews
Handle protocol related activity. Handle VIP visit scenarios
Conduct periodic departmental audits to ensure adherence to core standards
Play active role in local community through associations, memberships and involvement in clubs such as: Board of Trade, Rotary, Professional Associations etc
Min 5 years of related experience in the same capacity
Proven ability to plan & execute events effectively wtih a stong attention to detail
Presentable and well-groomed with a pleasant and outgoing personality
Good interpersonal with problem solving abilities and strong communications skills
Able to work autonomously under pressure and deadlines
A team player with a positive attitude

Director, Conference Services Resume Examples & Samples

Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
Conduct site inspections as required
Ensure that function bookings, group resumes and event contract are prepared and distributed accurately and efficiently
Work closely with the Director of Sales & Marketing to prepare monthly forecasts
Excellent communication skills, both written and verbal required

Director, Catering & Conference Services Resume Examples & Samples

The Director of Catering & Conferences is required at all times to be in observance of Hotel and Company policies and procedures, and interdepartmental cooperation
Observance of Hotel and Company policies and procedures are to include the promotion and participation in the Colleague Engagement Survey (CES), Health and Safety and JD Power initiatives
Approves all contracts of the Catering Team considering the number of people, average banquet cheque and total revenue objectives of the hotel
Completes the monthly forecast of banquet revenues to submit to the Director of Food & Beverage
Oversees any VIP groups and functions to ensure we are exceeding the client’s expectations
Implements policies and procedures to ensure a successful transition of a group’s requirements through the team’s administration of group resumes and BEO’s, as well as pre-con meetings and internal operational meetings
Conducts site inspections and food tastings with prospective and repeat customers, to ensure we understand the needs of the guests and exceed their expectations during their program
Participates in the d.a.r.t. Referral Program with goal for referring business to sister hotels/brands
Maintains positive relationships with all guests and vendors
Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards
Ensures delivery of expected guest service through follow up and coordination with other hotel departments
Prepares weekly, monthly, quarterly, and annual reports as required
Assists in compilation of market intelligence
Assists in setting and administering the Catering Incentive Plan
Provides ongoing sales direction to direct reports by reviewing all contracts and coaching them on how to conduct prospecting, sales calls, and site inspections
Oversees administrative colleague’s workload
Actively participates in prescribed sales training
Assists with development and/implementation of annual budget and marketing plan
Attendance at rate strategy meetings and regularly scheduled Sales & Catering Departmental meetings and group business meetings
Reviews sales shop calls with individual managers
Develops, energizes and leads a motivated, competent and cohesive team through the implementation of the approved incentive program and LEAD performance management programs
Keeps a constant focus on identification of hi-potential colleagues and succession planning opportunities and needs
Actively participates in prescribed training
Knowledge of Opera Sales & Catering, Opera PM, Outlook; Word; Excel; Power Point
Minimum 18 months as an Assistant Director of Catering or a Director’s position within the hotel industry
Successful completion of the Sales Manager FSI
Career and results oriented with the ability to be flexible with hours, days off, assignment and additional duties
High guest service skills
Must have hospitality experience in China
Must be fluent in Chinese Mandrin
English as a second language

Conference Services Representative Resume Examples & Samples

Greet all clients and visitors to the office. Record the person's name in the client visitors’ or building access list and address visitor needs.Notify the Ropes & Gray lawyer or staff member of the visitor's arrival
Maintain orderly appearance of conference rooms, reception area and visitor offices.Notify Office Manager of any maintenance needs and assist with coordination of work, as needed
Ensure all meeting requests have been fulfilled prior to meeting start time including catering, room set-up, equipment, technology, etc
Pull daily catering reports and place orders with local vendors
Receive delivery, set-up and clean-up catering services
Arrange car service reservations and voucher distribution for visitors and clients
Communicate requests for assistance from lawyers to Secretarial Services Supervisor or Office Manager
Inform local administrator of vendor access needs or overtime HVAC, after-hours office access and activity
Redirect unidentified mail
Sign and accept deliveries and packages for firm lawyers and staff
Follow message taking and delivery protocols
Perform routine "quality of service" checks on conference rooms and visitor offices
Process urgent walkup conference room or visitor office requests in CS reservations database
Pull daily conference room and visitor office activity for your office location for distribution
Assist with Videoconference testing and setting up AV equipment (will train)
Perform other work related duties as assigned by the Conference Services Manager/Supervisor and Office Manager
Strong customer service and organizational skills
Strong oral and written communication and organizational skills
Must be computer literate with strong attention to detail
Interact effectively with all levels of personnel, including management and support staff
Maintain composure under pressure and to handle several matters concurrently
Plan, organize and carry out multiple related activities
Follow up and follow through
Be flexible to work overtime
Be a resourceful and proactive strategic thinker

Conference Services Lead Resume Examples & Samples

Ensure quality communication by reporting any and all guest request changes to an F&B Manager
Friendly. Must be able to deliver a fun and friendly environment during each guest exchange
Previous experience in conference services preferred
Must be able to perform all the functions of the break attendant and set up positions
Able to work independently, follow written and verbal instructions of supervisors and managers
Will also work closely with Conference Services team to guide and direct in absence of supervisor

Director, Conference Services & Catering Resume Examples & Samples

Coach and lead all conference services & catering managers to exceed their reach objectives, professional development, work satisfaction
Training of all conference services leaders
To foster a co-operative team spirit with and between all departments responsible for delivering conference services product
Develop network with local business and associations to increase local banquet and outside catering revenues
Work closely with Protocol Québec, the Canadian Protocol office and other government departments to organize high profile government conferences
Responsible for all Catering, from booking to execution and convention business from the time a contract becomes definite to on-site servicing, and follow-up upon departure; including all elements of critical path
Conduct site inspections, as required and to be part of Sales Site Inspections as part of the Fairmont Closers Program
To prepare the departmental budget and forecasts, ensuring that all operating costs are effectively controlled and to maximize productivity
To work closely with Director of Sales and Marketing to prepare monthly forecasts
To establish a sales action plan for catering and outside catering and set targets
Establish and maintain business relationships with clients, prior to and during their conference/ function, exceeding their expectations and encouraging repeat business
To be a key member of the Revenue Management team and to follow-up on group outstanding bookings & catering revenue management reports
Responsible for developing business and marketing plans for the Banquets Department in liaison with the Director of Sales and Marketing
To hold pre-convention meetings, with all relevant departments being involved
Compilation and distribution of convention agendas and event orders
To ensure maximum guest satisfaction and meeting planner satisfaction as rated by JD Power & Associates
To ensure all meeting and function rooms are properly maintained at all times and to oversee the preventive maintenance program with the Director of Engineering
To liaise with Food & Beverage outlets in order to maximize outlet reservations
To comply with the Company “ GREEN “ initiatives
To ensure Health & Safety standards are complied with and to actively reduce workplace accidents
Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
Ability to analyze data and trends and create strategies for improvement
Graduate of recognized Hotel & Restaurant Management Program or equivalent
2 years in a position as Director or Assistant Director of Conference Services & Catering in a large full-service luxury hotel
Innovative, creative and willing to take risks
The successful candidate will be dynamic, enthusiastic, a strong coach, resourceful, visionary and passionate about Food & Beverage & Conference Services
Excellent interpersonal skills, with strong written and verbal communication abilities
Results oriented with the ability to be flexible and work well under pressure
Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive energy, and determination
Must be able to work independently and maintain a positive attitude within a very busy environment
Proven ability to plan and organize events effectively, with an acute sense of detail
Working knowledge of Property Manager and Delphi preferred
CMP Certification an asset
Knowledge of hotel banquet operations
Bilingual (French & English)

Dir-catering & Conference Services Resume Examples & Samples

High school diploma or GED; 3 years experience in the event management or related professional area
Finalizes and upsells catering arrangements for group/convention business
Identifies customer needs and all sales opportunities which ensure successful catering events

Intern Conference Services Resume Examples & Samples

Providing logistical assistance during conferences
Assisting in planning and organizing conferences
Drafting correspondence related to conferences
Drafting and disseminating documents related to conferences
Consolidating the requirements of meeting participants in consultation with CMU

Conference Services & Catering Coordinator Resume Examples & Samples

Managing client requests, either in their absence or at the request of the Catering manager or Director
Prompt response to client inquiries, comprehensive management of PM System bookings to include all required information for file creation and applicable maintenance
Accurate and timely general document and correspondence production, organization and distribution between clients and managers in the department
Assist Managers with day-to-day tasks relating to guest interaction, preparation, distribution, and organization of Banquet Event Orders, correspondence, filing, telephone and other duties assigned
Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/Meet/Grooming-Guidelines
Minimum High School Diploma, diploma or degree from a recognized institution in Business Administration or in Hospitality/Tourism preferred, but not required
Computer literate with a minimum keyboarding speed of 65 wpm
Fully conversant with Windows, Excel. Knowledge of Opera helpful
Excellent organizational and administrative skills
Must be flexible, self-motivated, and have the ability to prioritize and follow through
Ability to work in a fast-paced /pressured environment
Pleasant out-going personality/good interpersonal skills

Conference Services Attendant Resume Examples & Samples

Assists in preparing the room for the function as required
Serves meals by course and removes dishes when appropriate
Sets-up, delivers, and retrieves break carts
Cleans all areas that were used for the special function upon completion and performs any additional cleaning as desired
Performs cashier duties for cash bars including completing the cash deposit
Sets up, cleans and maintains assigned stations
Assists fellow employees as needed
Reports maintenance problems or other problem areas to supervisor as they occur
Follows Aramark policies and procedures and safety and sanitation policies
Follows Aramark policies and procedures and safety and sanitation policies and procedures and insures compliance with these policies and procedures
May be required to work nights, weekends, and/or overtime
Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions
Environmental objectives and targets will be communicated by dept. managers for each dept. during EMS training and/or pre-shift meetings
Experience as a server in a food and beverage facility and knowledge of cocktail composition and service preferred. Must be experienced in dealing with customers efficiently and politely. Must possess basic math skills and have the ability to handle money

Chief of Section, Conference Services Resume Examples & Samples

Contributes to the reporting to intergovernmental bodies on budget/programme performance or on programmatic/ substantive issues, as appropriate, particularly those presented in biannual and/or annual reports
Ensures that the outputs produced by the Section maintain high-quality standards; that reports are clear, objective and based on comprehensive data. Ensures that all outputs produced by the Section under his/her supervision meet required standards before completion to ensure they comply with the relevant mandates
Prepares inputs for the publications programme of the Commission, determining priorities, and allocating resources for the completion of outputs and their timely delivery
Carries out administrative tasks necessary for the functioning of the Section, including preparation of budgets, assigning and monitoring of performance parameters and critical indicators, reporting on budget/programme performance, preparation of inputs for results-based budgeting, evaluation of staff performance (PAS), interviews of candidates for job openings and evaluation of candidates
Recruits staff for Section, taking into account the diversity of skills
Manages, guides and develops staff under his/her supervision
Fosters teamwork and communication among staff in the Section and across organizational boundaries
Represents the Organization at inter-agency meetings, and conferences, such as IAMLADP, JIAMCATT and MoU conference
Participates in international, regional or national meetings and provides programmatic/substantive expertise on language services at the United Nations

Conference Services Executive Resume Examples & Samples

Must have a minimum of (1+) of progressive years in Catering & Conference Services or related experience
Audio Visual knowledge essential
Knowledge of contract management and legalities
Strong customer and associate relation skills

Conference Services Attendant Resume Examples & Samples

Serves beverages at table service
Cleans all areas that were used for the special function upon completion and performs any additional cleaning as required
Maintains the buffet storage room in an orderly manner
Operates company vehicles
10% to 20%
20% to 30%

Conference Services & Reproduction Assistant Resume Examples & Samples

Pollard Setup and Technology Coordination: Know the audiovisual equipment-- how to use it, how to troubleshoot it, and when to call for help. Work with caterers for setup and tear down of events. Responsible for setup and execution of events at Pollard: Pull records from calendar—contract and Pollard Setup Sheet; Setup tables and chairs as specified; Setup all technology needs as specified; TEST all AV equipment prior to start of event, allowing time to troubleshoot if necessary; Be onsite as attendant; and to demonstrate to users how to properly use equipment. Anticipate and deals with safety issues, security concerns, etc. Assists groups during their activities as necessary. Anticipates conference needs and problems; takes or recommends action as appropriate. Troubleshoot all issues as needed
Reproduction Assistant: Operate copiers in Reproduction Center—both B&W and Color Copiers and Binding. Must be able to do hand collating, machine folding, cutting, shrink wrapping, punching, stapling, drilling, GBC binding, fastback binding, and boxing/shipping. Troubleshoot issues as needed
Graphics Assistant: Using InDesign to prepare name badges, tent cards and signs for meetings and conferences. Assist Multimedia staff as required
Record Keeping: Enter all completed jobs in CM’s Workamajig database accurately and daily. Maintain Pollard calendar, ensuring that all meeting details are in the calendar, that contacts are signed and saved in the system; payment has been received, etc. Work with vendors to order needed supplies, request preventative maintenance on equipment, etc
Marketing: Talks with potential Pollard customers, gives facility tours to potential users, answer questions, offer suggestions about facility use within the policy for users, etc

Associate Consultant, Conference Services Resume Examples & Samples

A minimum of one to two years related business experience
Bachelor’s degree in related discipline or equivalent experience
Experience with conference or event management
Experience working within data management systems with financial reporting capabilities
Skilled in development of creative approaches and methods
Skilled in working with outside vendors
Strong affinity to provide outstanding customer service to various internal and external audiences
Demonstrated ability to work independently
Demonstrated ability to make presentations to internal staff members and broader audiences as appropriate
Ability to meet deadlines in a fast-paced, multi-tasking environment
Familiarity with health care industry and concepts highly desirable
Must pass Academy of Health Management Level I within first year of employment

Catering & Conference Services Executive Resume Examples & Samples

Must have a minimum of (3+) of progressive years in Catering & Conference Services or related experience
Food and Beverage knowledge essential
Effective up-sell skills of products and services
Ability to manage meeting space inventories
Strong communication skills (verbal, listening, writing)
Strong problem-solving skills

Director of Catering & Conference Services Resume Examples & Samples

Supervision and overall responsibility of the Catering function including maintaining and monitoring the accuracy and effectiveness of all written communication from Catering Managers and Catering Administrative Assistants. These procedures include but are not limited to: Menu and Event Proposals, Contracts, Banquet Event Orders, Catering Resumes, Daily Events Report, and Delphi Input Standards
Actively prospect and solicit, develop, and maintain local corporate catering accounts through telephone, personal sales calls, trade shows, and on-site entertainment
Finalize the requirements of personally secured catering events while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event
Supervise the execution of banquet events. Review all function space with the Director of Banquets and when necessary head house attendant. Ensure satisfaction of client at the outset of all events
Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Catering and Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings and Planning Site Visits
Conduct performance evaluations and mentor for Assistant Director of Catering, Catering Sales Managers and Administrative Assistant. In addition, recommend the hiring, terminating, or disciplining of any Catering or Conference Services employee

Concierge for Meeting & Conference Services Resume Examples & Samples

Greet guests in a friendly and warm manner ; perform guest check-in and check-out; solve guest-related problems within scope of responsibility
Enter data into computer, including posting miscellaneous charges and entering wake-up call requests into PBX system
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or computer
Oversee all cash/credit card transactions and maintain a personal bank. Must understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and directions
May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests
Answer phones and relay messages to guests and associates; direct telephone calls, internal and external, to the proper party
Send/receive faxes that come in to the front fax machine; ensure that incoming faxes are delivered to the appropriate recipient
Generate reports for Front Desk, Engineering, and Housekeeping as necessary
Establish and secure proper credit between the property and the guest
Complete a daily shift audit and balance all account settlements, charges, etc
Transport guests as needed
Perform other guest services duties whenever necessary
Provides a welcoming and warm greeting to all guests
Follows up on guest requests and coordinate requests for special arrangements
Assists guests with problem solving, directions, and general information
Sells guest amenities
Assists the Guest Services staff in meeting guest needs
Coordinates guest recreation as needed. Assists Conference Planning staff as needed
Maintains accurate daily event information. Maintains daily posting of event sheet
Maintains supply of informational brochures, flyers, and maps

Director of Conference Services Resume Examples & Samples

Direct and manage all activity related to the Conference Services office, ensuring all service standards are followed
Responsible for team who handles all conference execution and conference services from the time a contract becomes definite through execution
Ensure that team's various internal communication documents are prepared and distributed accurately and efficiently
Work closely with operating departments to communicate feedback between team and external clients, in order to continue to improve
Work closely with the Director of Catering to prepare monthly forecasts

Conference Services Lead Supervisor Resume Examples & Samples

And at least 1 years of related experience; or a 2-year
College degree and 2 or more years of related experience
Must be proficient in Windows, Company approved spreadsheets and word processing
Strong knowledge of service standards, and different service types

Catering & Conference Services Administrative Assistant Resume Examples & Samples

The administrative assistant will provide support and functional assistance to the Catering and Conference Service Department
Ensure the CCS office is kept organized and clean at all times
Collect mail daily from CCS box for distribution
Establish and maintain all departmental filing and trace system
Answer all incoming calls within three rings with proper greeting and telephone etiquette
Handle general Catering inquiries as designated by or when CCS Managers are not available. All necessary information including contact details and requirements from the client should be obtained on an “Inquiry Sheet.”
Conduct site inspections and provide general CCS sales information to walk-in clients as designated by or when CCs Managers are not available
Set up and maintain the Departmental Manual to ensure all information is kept-up-to-date both electronically and in hard copies
Update Banquet Menus, Beverage and Wine Lists as and when changes have been made
Establish and upkeep all standardized forms and letters including merge documents in Delphi as well as in the appropriate shared electronic subject folders
Handle all internal meetings including inputting booking in Delphi, detailing set up, F&B and/or other pertinent arrangements on a BEO for distribution to all departments concerned
Prepare and email the daily listings of events for the following day to all internal departments
Prepare and email the Catering 10-day Listing of Events weekly by time on day of the week as determined by the hotel
Maintain control and up-keeping of the “BEO Bible” to ensure all changes are updated and that the “Bible” remains in the designated location within the CCS Office at all times
Prepare and distribute completed BEO’s timely to all departments concerned
Maintain/order office supplies and sales collaterals to ensure that the CCS Office is adequately equipped with everything necessary to meet customer needs and its day-to-day operation
Ensure the Captain’s Reports or Banquet Log Book previous day’s functions are sent to the Department Head and CCSMs for review every morning
Ensure signed banquet check/invoices for previous day’s functions are distributed by Banquet Operation every morning to the respecting CCSMs for review for accuracy of charges
Make sure that all Catering and group files are closed properly with copies of al the necessary documentation including signed invoices, completed Post-Con survey, etc. for future reference, and are kept in the appropriate designated locations
Attend and take minutes of departmental meetings and other meetings as designated
Ensure weekly CCS work schedules are completed and distributed times to all departments concerned
Attend to the Meeting/Event Planner for any last minute requests or changes on site as designated or when CCSMs are not available
Train new CCS team members on Delphi basics, BEOs, menus, reports, and merge documents
High School diploma or equivalent, or any combination of education and training preferable within the areas of Hotel Sales, Catering & Conference Services or Food and Beverage
Minimum of two years of administrative experience with one year of Sales, Catering & Conference Services or Food and Beverage service experience in the hospitality industry
Proficient in computer programs, Microsoft Office (excel, word, PowerPoint, etc.)
Organizational and communication skills are required
Prior catering experience is required
Knowledge of Hotel structure and how all departments interact
Basic mathematical and calculating skills
Ability to listen and communicate clearly with clients, co-workers, and vendors
Ability to communicate both verbally and written in English
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to question from managers, clients, customers, and vendors
Ability to communicate to customers in a professional, business-like manner
Able to effectively operate computer and related software, printer, copy machine, typewrite, fax machine, adding machine, and other general business office equipment
Other language skills than English are helpful
Must be able to sit for long periods of time
Requires fingering, grasping, writing, standing, walking, repetitive motions, occasionally lifting up to 25 lbs., visual acuity, hearing and speaking English

Director of Conference Services Resume Examples & Samples

Ten years’ experience in the hospitality industry with at least three years of that experience associated with Corporate Conference Centers or Conference Center Resorts
Four-Five Diamond and/or Large Property Experience Preferred
Experience in supervising a staff of 10 or more
Previous experience with managing financials and development of budgets
Extensive knowledge of conference service equipment, set-up styles, and audio-visual
Excellent computer software knowledge; to include Microsoft Office, Delphi and/or other Catering Systems
Ability to communicate effectively with clients, to all other departments and interdepartmentally
Works collaboratively with owner representatives
Directs all facets of conference operations
Oversees management of all groups ensuring highest customer service levels are achieved
Ensures department and property goals are achieved through effective communication, leadership and motivation
Meets regularly with employee groups to ensure event details are communicated effectively
Meets with department regularly to ensure an open line of communication, encourage employee morale and problem solve any employee issues
Ensures managers and support staff are properly trained and have equipment to execute according to standard
Stays current with industry trends
Prepares budgets, forecasts and capital requests
Ensures external vendors are used effectively
Lead by example
Promote the property’s vision/mission and service standards on a daily basis
Provide support to all team members on a daily basis
Maintain staffing levels within budgetary guidelines
Control expenses monthly to coincide with revenues as budgeted
Prepare annual budgets
Prepare monthly narratives on department financial results for ownership
Reforecast financials for future months
Track departmental financial history for future use
Approve purchase orders for department
Review daily revenue reports for accuracy

Conference Services Set-up Resume Examples & Samples

Review assignment sheets with supervisor
Set-up meeting rooms according to client’s needs
Attend to any equipment needs or other guest needs
Keep all areas of conference center spotlessly clean in good repair
Refresh/re-set meeting rooms
Adhere to conference center and departmental service standards
Communicate effectively with guest and supervisors
Report any malfunctioning or broken equipment to supervisor
Communicate changes, last minute request or client needs to the next shift

Catering & Conference Services Specialist Resume Examples & Samples

Strong presentation and platform skills
Strong “persuasion” skills
Effective decision making skills
Effective influence skills

Assistant, Conference Services Resume Examples & Samples

Supports Vice President of Event Management Group with various administrative responsibilities
Manage expenses for Director
Supports VP with preparing presentations and executive summaries
Update status charts to ensure fulfillment of all deadlines and communication to divisions in a timely fashion
Supports Convention Services group with various duties to insure all details and logistics for conventions are handled in a timely and efficient manner
Manage departmental bookkeeping records for all trade shows
Process invoices, check requests and wire transfers
Coordinate and track NYO ship outs for all conferences
Support managers/coordinator with various show planning
Maintains sub-basement inventory and facilitates conventions properties ‘loans’ to divisions
Assist in proofreading and writing corporate-wide Convention show memos and various convention promotional materials
Provides on site support when needed. Some travel required
Detailed-oriented with superior organizational skills and ability to handle many projects simultaneously
PowerPoint, Excel proficiency
Flexible, outgoing personality; high energy a must!
Able to work under strict deadlines and in a fast paced environment
Reliable, independent and thorough worker
Ability to work effectively with various people. Flexible and professional demeanor
Willing to travel and able to lift heavy materials and work to physically set up some booths
Interest in trade show planning or event marketing industry; BA required
Office experience

Director, Conference Services Resume Examples & Samples

Oversee all operations of the National Summit, including contract negotiation, establishing program budget, meeting logistics, room layout, food, beverage and A/V technical needs, agenda development and post-event evaluation
Provide direction for other BCBSA conference, including directing program managers on the implementation and execution of each conference and ensuring that each program meets objectives and is within budget
Work with Finance to manage Conference Services budget including budget creation, management and reconciliation
Develop a high performing team, including: Hire and develop top talent. Set clear expectations and hold employees accountable. Provide direction, coaching, feedback and development for employees
Minimum of 10 years of experience in a leadership role managing large-scale, multi-faceted, conference and education programs including agenda-setting, logistics, sponsorships, contract negotiations, exhibit/vendor sales, speaker selection and management
First-hand knowledge of onsite operations, including AV, staging, production, housing, food and beverage management and exhibitor management
B.A. in related field
Experience managing other team members and leading project teams
Experience with monitoring budgets and tracking expenses
Hospitality industry knowledge
Certified Meeting Professional (CMP
Knowledge of event technology and industry innovations, including data management and registration systems and programs
Ability to manage multi-million dollar program and departmental budgets; proficient working with Excel
Experience managing multiple work streams simultaneously, driving a process or program to completion within budget and time-frame
Strong interpersonal skills to manage multiple stakeholders, team members and leadership initiatives
Strong project management, excellent priority and time management skills
Knowledge of health insurance industry a plus
Certified Meeting Professional (CMP)

Catering & Conference Services Planning Manager Resume Examples & Samples

Attaining maximum revenue levels through various sales processes, including the direct solicitation of social events and conducting property tours to prospective clients
Plans and ensures execution of corporate and social functions to include ascertaining detailed information regarding all aspects of the event including publishing detailed contracts and advising the client during the planning process to ensure a successful experience. Details including but not limited to dates/timing of arrival and departure, room set-ups, diagrams, audio visual/production needs, rooming lists, special needs, special events, on/off-site entertainment, transportation
Communicating concise planning information to the operating departments in a timely fashion
Assisting with the set up of all Catering events by procuring necessary props, floral, costumes, entertainment, etc. for these events
Presenting weekly Catering functions at Coordination meetings
Knowledgeable with the property’s accommodations, meeting facilities and support services available at and through the property in order to best promote the effective utilization of the property by assigned corporate accounts
Selling and coordinating all local Dining Room functions, with groups of 12 or more, to include private dinners, lunches and breakfast
Promote the use of the property’s ancillary services (i.e. banquets, cocktail receptions and theme parties) in fulfilling the general, unique or special meeting objectives of the clients and generally promoting the property as the facility best suited to meet their meeting needs and requirements
Promote the property in arranging and conducting site visits by key personnel of assigned accounts for the purpose of planning, organization and coordinating of all meeting needs and requirements
Ensures group billing is accurate
Review distribution of in-house reports to ensure consistency and completeness of information
Assisting periodically with the analysis of departmental procedures and offering management viable alternatives to processes of the Department including: billing procedures, client correspondence and form generation
Maintain a good working relationship with all Departments
Enhances group events and department profitability by using up-selling techniques
Communicates frequently with group contact and attendees to ensure expectations are met or exceeded
Coordinates vendors, obtains quotes, client contracts etc
Takes a proactive approach toward client satisfaction
Responds to all client evaluations rated fair or poor
Follow grooming standards maintaining a professional image in dress and mannerisms

Conference Services Operations Manager Resume Examples & Samples

Proven ability to effectively train, supervise, and delegate work to subordinates
Skill in allocation of bed spaces and meeting rooms within a large conference operation. Ability to negotiate and finalize contractual agreements for clients
Proven ability to make group presentations to provide conference services information
Proven bookkeeping and accounting skills. Demonstrated math skills in calculating work percentages. Proven ability to compare one set of data to another without error
Working knowledge of Word, Excel and Outlook. Ability to read and interpret computer manuals
Proven knowledge and ability to use personal computers and various software applications including spreadsheets, word processing, relational databases and electronic mail
Skill to communicate information clearly and effectively in person, in writing, and on the phone with a variety of people including staff, faculty, students, parents and vendors. Ability to work with public
Proven ability to work efficiently in a busy, customer service oriented office with frequent interruptions, varied work assignments, and fluctuating priorities while meeting deadlines

Concierge / Conference Services Resume Examples & Samples

Answer the telephones, respond to inquiries as appropriate, and direct calls to appropriate parties and/or take accurate messages
Maintain a professional atmosphere in entrance lobby
Greet visitors courteously and inform appropriate employees of their arrival
Assist guests in arranging local transportation
Perform research regarding the appropriate person(s)/office(s) to whom specific inquiries within Cushman & Wakefield be directed, using the Intra-net
Contact Property Management to report any issues within the office
Maintain, schedule, and set-up conference rooms for internal and external meetings
Receive, transmit, and distribute faxes and other deliveries
Sort and route incoming mail
Coordinate conference room reservations; set up room for meetings with all required items (IT, food and beverage, handouts, etc.)
Make arrangements for breakfast/lunch/dinner meetings inside and outside of the office
Make arrangements for in-office breakfast/lunch/dinner meetings
Perform light clerical work as needed

PM & Weekend Conference Services Att Resume Examples & Samples

PM and Weekends Only
Pleasant and helpful personality
High School or GED; college degree preferred
Experience in hotel group or convention banquets services in a first class hotel or resort preferred
Must be able to lift 70 pounds
Ability to follow directions
Availability to work variable hours
Must work PM and Weekends ONLY
A true desire to promote and develop harmonious inter-departmental relationship with other departments
Set up for functions to include draping, tables, dancefloors, etc
Responsibilities also include cleaning of back hall, rooms and organizing of storerooms
A passion to deliver and surpass the needs of others in a fast paced environment
Must have physical stamina to lift moderate amounts of weight
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information, protect company assets
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Speak with others using clear and professional language
Support team to reach common goals. Ensure adherence to quality expectations and standards
Remain alert, courteous and helpful to the guests at all times
Follow all safety procedures to ensure a safe working environment
Assembles and arranges conference equipment in conference rooms per client needs. Requiring lifting a variety of conference tables weighing 5-70 pounds; pulling and folding risers into place each weighing 150 pounds; lifting 25 pound 3’ x 3’ dance floor sections and bending down to construct them. Walking and pushing 300 pound large equipment carts. Walking and pushing 30 pound refresh cart to specific rooms on upper and lower floors. Also, must be able to lift and place a variety of miscellaneous conference equipment weighing 10-60 pounds such as stanchions, chairs, etc
Ensure storage areas are clean and unobtrusive requiring bending and lifting equipment to appropriate areas, straitening kneeling and bending to store equipment on storage shelves. Must be able to bend and walk to sweep, mop, and vacuum
Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors
Maintain open communication with management and other employees

Catering & Conference Services Representative Resume Examples & Samples

Maintain Delphi accounts, including traces, creating and updating bookings, manipulating events in the function diary and the preparation of banquet event orders
Finalize the requirements and execution of confirmed bookings, Conference Services duties, as assigned by the Assistant Director of Catering & Conference Services – including potential supervision in conjunction with the Banquet Manager of events to ensure guest satisfaction
Negotiate with clients through the use of creative selling and attractive menu presentations and event proposals, to sell the Terra Restaurant Private Dining Room (Pinon)
Update daily, the electronic database of reports on the Intranet and in specified Lotus Notes Databases
Maintain the various Catering and Conference Services file systems, both electronic and paper, including Account Files, Vendor Resource Files and Resumes
Strong communication skills are required
Strong computer skills are required and previous experience with Delphi is strongly preferred
Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends and holidays
Candidates must have excellent personal presentation and interpersonal skills
Be recognized for excellence
Excellent Training & Development
Complimentary employee parking
Food & Beverage discounts
Medical benefit plan, including medical, dental, vision, life insurance,

Catering & Conference Services Assistant Resume Examples & Samples

Uses sales techniques that maximize revenue while maintaining existing guest loyalty
Demonstrate excellent oral and written communication skills
Demonstrate proven sales and customer service skills

Manager, Conference Services Resume Examples & Samples

Works with staff, vendors and caterers to coordinate the logistical details of the event
This includes determining specific event time, number attending, equipment needed, menu selection, decorations/floral and other related details
Responsible for catering set up & clean up, re-arranging last minute furniture changes, post event room & food clean up (including washing dishes)
May have to delegate to others or contribute as an individual to ensure tasks are completed in time and to client standards
Assesses client meeting needs to determine the most appropriate room, set-up, food and beverage, caterer, floral, meeting materials, equipment, etc. for the audience
Completes cost estimates which summarizes costs, specific event time, number attending, equipment needed, menu, decorations/floral and other related details
Responsible for securing adequate security for all internal meetings and serve as liaison between Event Managers and SOPS
Serves as a visible and accessible contact during the event to resolve any crisis (including food spills). Also as liaison between Sr. Managers and clients
Receives, reviews and processes event invoices. Researches and resolves any billing discrepancies promptly
Provides verbal and or written documentation to Senior Manager concerning developments that occur in the scheduled events
May travel to off-site vendor/caterer locations to finalize arrangements and pick-up or drop-off supplies/equipment
Develops and maintains positive working relationships with internal staff, vendors and caterers in an effort to facilitate meeting planning
Also, monitors and evaluates the performance of outside vendors and caterers
Identifies and provides solutions while making appropriate decisions quickly and decisively
May assist co-workers in preparing for select larger scope meetings as needed
Works on special projects to assist the Meeting Planning and Travel Department
This position will also support administrative needs for the Head of Corporate Events as well as some needs from the senior managers
Administrative needs include running reports from Cvent (meeting management tool) and MRM (conference room software), filing expense reports, calendaring and assistance with presentations
A minimum of 5 years of meeting planning or Catering Experience
Knowledge of hotel and restaurant services, venues and properties
Ability to conduct complex analysis and present data in a meaningful way
Strong organizational skills and detail orientation

Conference Services Floor Manager Resume Examples & Samples

Focus on a consistently execute up-selling approach
Provide constructive feedback to all departments and to hotel sales and marketing leaders
Extensive knowledge of revenue management

Conference Services Supervisor Resume Examples & Samples

Conventions experience
Audiovisual experience
Food & Beverage service experience

Conference Services Planner / Manager Resume Examples & Samples

Sophisticated verbal skills; conscientious interest in problem-solving and initiative, creativ8ity and determination to evolve successful solutions
Must be a positive team player in a challenging and changing environment; includes working with and depending on a broad range and levels of personnel
High energy, versatile and multi task oriented
Possesses good analytical and organizational skills
Exhibits strong attention to detail, strong focus and good sense of priorities
Excellent written communication skills with the required skills to provide professional proofing and editing
Computer literate, knowledge of Word, PowerPoint, and Excel a plus
Knowledge of Delphi property management a plus
Ability to work varying hours to include early mornings, evenings and weekends
Ability to effectively deal with guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
Must be a team player
Must communicate with co-workers and guests in a positive manner
Must greet guests in a professional and friendly manner

Consultant, Conference Services Resume Examples & Samples

Manage application process including show floor analysis report
Prepares vendor application list to review with internal stakeholders
Set-up Registration portal in Cvent and extracts applications to prepare for Manager to submit to internal stakeholders
Communication of approved and non-approved with vendors
Bachelor’s degree in related discipline

Catering & Conference Services Assistant Manager Resume Examples & Samples

Excellent reading, writing and oral proficiency in the English language
2-3 years previous luxury hotel experience preferably with event coordination or management role
Strong selling skills, client communication and organizational skills
Ability to communicate effectively with various department staff members within the hotel
Hotel computer systems (Delphi, Opera) knowledge
Fluent English (written, spoken and reading)
Strong commitment to service
Act as the liaison between the client and the hotel for all of the client needs, (i.e. hotel rooms, catering and events, audio visual, transportation, off-site event recommendations)
Maintain the policies set forth in the group sales contract (i.e. deposits, cut off dates, attrition, rooming lists, billing instructions, contracted minimum revenues)
Negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs
Achieve yearly personal and team sales and service goals
Maintain an active trace/follow-up system on all personal sales and service calls
Complete all necessary event paperwork ( BEOs, Resumes, Attrition Reports etc. ) with attention to detail and in a timely fashion to ensure group needs are communicated to all departments
Supervise the execution of banquet events
Have an excellent knowledge of hotel facilities and capacities and dimensions of meeting rooms
Be fully versed in all banquet space, facilities and capabilities of competitive market
Develop creative and attractive menu presentations for potential clients
Conduct tours of the property with meeting planner and potential clients
Respond to all telephone and walk in inquiries regarding catering space
Comfortably entertain appropriate clients
Keep Director of Catering and Conference Services promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
Perform other tasks or projects as assigned by hotel management and staff
Assist with assigned department duties such as but not limited to

Conference Services Attendant Resume Examples & Samples

Must be able to push, pull and lift a variety of conference tables and other equipment weighing 5-70 pounds; put risers into place each weighing 150 pounds; lift 24 pound 3’ x 3’ dance floor sections and bend down to construct them; move chairs of various weights and styles
Walking and pushing 300 pound large equipment carts
Disassemble conference rooms at appropriate break down times requiring bending and lifting 5-70 pound conference and banquet tables onto 4 wheel carts, lifting banquet chairs in stacks of 10 to 6’ height
Move 100 pound stacks of 10 chairs to storage room 200 feet or more to and from function room
Perform minor maintenance on conference equipment requiring good dexterity with tools and cordless equipment

Conference Services Agent Resume Examples & Samples

Serves wine at table service
Takes customer’s orders, rings order properly and relays order to bartender
Assembles and garnishes completed drink order
Accountable for assigned monies
Maintains cleanliness of operation per cleaning schedule
Follows ARAMARK policies and procedures and safety and sanitation policies and procedures and insures compliance with these policies and procedures
Employee is responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training and/or pre-shift meetings
Employee will have no less than 1 performance review per year to include an evaluation of performance standards as they relate to work instructions addressing their department’s environmental aspects. Employee will be aware of environmental objectives and targets within their department and how the objectives and targets affect their job performance
Should be able to work all department shifts
An extensive knowledge of food and beverage service
Good customer service skills and a pleasant manner
Prior experience in a high volume restaurant position
Must be at least 16 years of age and have a valid TIPs card
Must complete Serve Safe Food Handlers certification
Must be fluent in the English language
Hosts/Hostesses required to drive a golf cart to deliver room service must become Cart Safety certified prior to first driving the golf cart and they must also be willing to participate in the random drug/alcohol testing pool

Dining & Conference Services Resume Examples & Samples

Associate degree required
Two years of management experience in food operations
Passion for food and knowledge of current food trends
Proficient in Microsoft Office applications (Word, Outlook and Excel)
Knowledge and good skills in employee and public relations, food production methods and procedures, food ordering, inventory systems, budget monitoring, employee scheduling
Ability to manage and work effectively with student, faculty and staff customers in a high volume and fast-paced environment
Strong communication (verbal, written and interpersonal) skills
Ability to coordinate and gain cooperation of a diverse staff
Strong time management, organizational and multi-tasking skills
Ability to meet multiple deadlines and manage competing priorities
Good professional judgment and ability to independently make sound business decisions
Skilled at addressing a variety of situations and negotiating successful outcomes with a diverse group of people
Must be adaptable to a frequently changing environment and have the ability to remain calm in stressful situations
Ability to work a flexible schedule, including evenings, nights, and weekends
Works professionally, ethically and with integrity; upholds the vision and mission of the university and Dining and Conference Services
Bachelor’s degree in related field is preferred
Familiarization with Kronos payroll system a plus
Knowledge of CBORD Food Management System a plus

Conference Services / Catering Coordinator Resume Examples & Samples

One (1) year previous experience in a similar role, with hotel experience preferred
General office experience preferred with strong administrative skills
Exceptional computer skills to include Word/Excel, PowerPoint, Office and Outlook
Must possess strong verbal and written communication skills (in English)
Well organized, detail oriented with excellent follow up skills
Must be customer focused, self-motivated, approachable, professional and able to work effectively with different departments
Must possess a high level of creativity, enthusiasm and flexibility
Previous experience with Delphi preferred
Post holder must emulate the Kimpton culture

Conference Services Leader Resume Examples & Samples

Assist Catering & Conference Services Directors with department reports as requested
Attend internal meetings
Maintain BEO Book for Conference Services and attend all BEO meetings
Responsible for Room Only events from initial turnover through execution
Responsible for Catering Meetings under 10 guests
Prepare Conference Services booking files
Answers calls to Conference Services
Generate Initial Budges Estimates for all Conference groups
Must have working knowledge of Excel, Word, Outlook, Power Point
Must be organized and detail oriented. Must be able to handle multiple tasks at one time
Must be a self-starter and able to work with minimal direction
Must have high attention to detail and ability to adapt to unexpected situations
Previous hotel, catering, Resort Suite,Synergy and Delphi experience preferred
A Bachelor's degree is required, preferably in Hospitality Management within the last 2 years
Candidates must be available to relocate after completion of the program
Must be willing to work 50 hours per week including weekends, occasional holidays and evenings

Director of Catering & Conference Services Resume Examples & Samples

Coordinate meetings, conferences, exhibit shows, and other special events with accuracy and detailed communication outlines for client and hotel departments
Strive to attain pre-set monthly and quarterly revenue goals for Catering department
Respond promptly to all inquiries for events
Actively pursue prospective clients for future and repeat business
3 or more years as a Catering Manager or Director of Catering preferred
Requires knowledge of principles and practices within the food profession
Knowledge of hotel operations, including marketing plans, human resources, budget forecasting, etc. is highly preferred

Director of Catering & Conference Services Resume Examples & Samples

Strong Selling Skills
Ability to inspire, lead and manage a team by example
Clear understanding of financial reporting
Act as owner of the catering/private dining department and communicate a clear sense of strategy and purpose
Knowledge of food/wine is essential
Knowledge of sales/negotiation/closing process
High level of creativity, enthusiasm and flexibility
Strong computer skills including Word, Power point, Excel and Delphi
Well organized, detail oriented with excellent follow-up
Must possess excellent communication skills both internally and externally
Ability to convert vision into specific and tangible actions to benefit the department
Needs to possess nimbleness by changing with the needs of the department/restaurant operations and the company
Emulates the Kimpton Culture
A minimum of three years catering/private dining sales experience
Previous Senior/Associate Director of Director experience preferred

Assistant Director of Catering & Conference Services Resume Examples & Samples

7) Function: Handling events as well as executing it
8) Attends scheduled meetings and trainings
4) Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions
5) Leads pre-event and post-event meetings for assigned groups
6) Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc)
7) Manages meeting space for assigned events
8) Greets customer during the event phase and hands-off to the operations team for the execution of details
9) Adheres to all standards, policies, and procedures
10) Integrates current trends in the meetings & special events industry
11) Performs other duties as assigned to meet business needs
2) Sets a positive example for guest relations
3) Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints
4) Empowers ladies and gentleman to provide excellent customer service. Ensures ladies and gentleman understand expectations and parameters
5) Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance
6) Conducts pre- and post-event meetings as required to review/communicate customer’s needs and feedback
7) Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event/Meeting Planner’s experience
8) Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans
9) Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
6) Participates in customer site inspections and assists with the sales process when necessary
7) Effectively manages customer budgets to maximize revenue and meet customer needs
8) Accurately forecasts group sleeping rooms and event revenue (banquet and audio-visual) for his/her groups
2) Demonstrates commitment to The Ritz-Carlton operating principles and philosophies
3) Holds self and others accountable for achieving results
4) Addresses conflict in a timely manner
5) Contributes to team results
6) Deals with change effectively
7) Makes decisions, including employees/team and commits to a course of action with available information
2) Approaches work with a sense of urgency and purpose
3) Allocates time and resources effectively when faced with competing demands
4) Overcomes obstacles to accomplish challenging objectives
5) Follows through on inquiries, requests, and complaints
3) Discusses problems immediately with others before they are forgotten or get out of control
4) Actively pursues self – development
5) Explains own rationale and thought processes to help employees improve their skills
2) Acts independently to improve and increase skills and knowledge
3) Demonstrates an awareness of personal strengths and areas for professional improvement
4) Shares learning, innovations, and best practices with others
5) Is willing to learn from others
6) Performs all technical/procedural requirements of the job
5) Exchange information with other ladies and gentlemen effectively

Conference Services Specialist Resume Examples & Samples

Provide superior service to our customers (internal and external) at all times. Follow the resort’s etiquette guidelines
Plan, coordinate and oversee facilities and food and beverage services for a wide variety of events
Meet with prospective clients to plan and book events; prepare written contracts and menu quotations
Schedule all events and arrange for all services required, both within resort and with outside vendors
Responsible for assuring risk management policies are followed for all outside vendors working at events as assigned
Perform various bookkeeping functions, initiate and process financial documents related to operating budgets, revenues, accounts receivable and the like; monitor financial activity, organize and maintain financial records, prepare related reports, etc
Compile a variety of information from both manual and computerized records and files for regular and special reports and in response to specific requests by the client, supervisor, or other staff members
Oversee and monitor events as appropriate: handle special needs and resolve problems such as extra guests, no-show employees, incorrect food or supply deliveries, security services, equipment failure, outside vendor coordination, etc
Monitor food and service quality, ensure proper health and safety procedures are followed
Responsible for assuring interim deposits are received
Supervise staff assigned to special events and monitor overall job performance and guest satisfaction
Confer regularly with immediate supervisor, food and beverage staff, maintenance staff, and other company personnel departments to plan, coordinate and evaluate services, activities/events, exchange information, resolve problems, etc
Deal regularly with a variety of outside individuals/organizations, including clients, potential clients, vendors, state liquor licensing and health officials, represent Grand Summit Hotel and Conference Center to a variety of regional and national hospitality groups
Associates degree in Hotel/Restaurant Management, Business, or other appropriate field
At least one year of relevant experience in restaurant management
Broad base of knowledge and skills in food service management, including menu planning, cooking/food preparation operations, dining room set up and service, wine service ordering, staffing, pricing and budgeting
Excellent financial planning and analysis skills
Ability to deal effectively with a wide variety of company personnel as well as clients and outside organizations
Working knowledge of Microsoft Office, Word, Excel and Outlook
Ability to maintain a flexible work schedule that includes some nights and weekends

Director, Conference Services Resume Examples & Samples

Manage existing conferencing and meeting requirements, including; room checks/maintenance requests, reservations, guest registration/arrival, room setup, and catering
Act as the main contact and manage all employee conferencing needs and provide quick reaction to issues - including room conflict resolution, AV, IT, and catering needs
Manage existing procedures while also developing new processes and systems for conference services, including a customized conferencing concierge program providing the highest level of customer service to employees and guests
Establish a plan and develop requirements for the management of future state conference services center
Conduct town hall or other necessary meetings or communication plans with employees to market and roll out new customer service focused conferencing policies and procedures
Special projects/meeting coordination as required
Five years' experience in the hospitality industry with at least three years of that experience at a management level for Corporate Conference Centers or Conference Center Resorts
Experience in developing customer service focused conferencing policies and procedures as well as developing/managing operational plans, financials and budgets associated with conference service centers
Previous positions where responsibilities included conference planning, conference floor management and knowledge/understanding of audiovisual technology and catering needs
Must have positive, outwardly hospitable attitude with strong organizational skills and ability to maintain professional composure under high stress situation
Ability to work overtime on short notice; flexible with work schedule
Experience in a high profile, fast-paced media and entertainment company preferred

Conference Services Assistant Resume Examples & Samples

Sets tables and related furniture for special functions
Helps to maintain the buffet storage area in an orderly manner
Serves the assembled order and collects cash from customers
Follows ARAMARK policies and procedures and safety and sanitation policies
Follows safety and sanitation procedures
Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions. Corporate policies and procedures are posted on bulletin boards or can be accessed at dpr.web
Experience as a server in a food and beverage facility and knowledge of cocktail composition and service preferred
Must possess basic math skills and have the ability to handle money

Manager Conference Services Resume Examples & Samples

Strong selling skills and client communication skills
Communicate effectively with various department staff members within the hotel
Communicate effectively with the sales managers responsible for booking various group business, as well as all other department staff members who will be involved in carrying out the needs of a group/guests
Act as the liaison between the client and the hotel for all of the client needs, (i.e. hotel rooms, catering and events, audio-visual, transportation, off-site event recommendations)
Excellent knowledge of hotel facilities and capacities and dimensions of meeting rooms
Maintain the policies set forth in the group sales contract (i.e. deposits, cut off dates, attrition, rooming lists, billing instructions)
Maintain an active trace/follow-up system on all personal sales calls
Finalize all bookings maximizing all revenue potential by upselling in all revenue producing areas
Provide input for the weekly and monthly forecasts
Coordinate with other departments the needs of a group which will directly affect that department (i.e. amenities, arrival/departure time, deliveries, special meal requirements)
Plan and/or attend and/or participate in meetings with hotel staff as well as pre convention meetings with groups
Achieve yearly personal sales booking goals
Five or more years of relevant work experience. Management experience required. Bachelor's degree preferred

Conference Services Attendant Resume Examples & Samples

3+ years in the hospitality industry
Working knowledge of basic audio and visual in conference rooms/floors
Working knowledge of department's EMS room reservation system and computer skills with a working knowledge of Microsoft Word, Outlook and Excel
Ability to communicate Firm, Administrative Support Services, and Conference Center Standards outlined in the Firm Manual and private site to colleagues, clients and other individuals
Ability to effectively utilize verbal and written communication with colleagues, clients, and other individuals
Ability to clearly and accurately convey information in a professional and respectful tone with colleagues, clients, and others
Ability to organize work in a manner that facilitates timely and efficient completion of assigned tasks
Ability to discern and reconcile competing priorities, manage multiple tasks or assignment, and complete assignment within established deadlines

Director of Catering Sales & Conference Services Resume Examples & Samples

Tour and inspect banquet and meeting space on a daily basis, reporting necessary repairs
Develop and conduct persuasive verbal sales presentations to prospective clients
Schedule and assign in detail, specific duties to all associates under supervision for the efficient operation of the Catering Department, coverage of functions in accordance with productivity standards
Solicit new accounts and review previous banquet files to generate business. Oversee service of group functions once they are in house
Write banquet menus, memos, and send out amenities for VIP Guests. Review and revise Catering Department, weekly events sheets and banquet event orders. Formulate and make revisions to annual and monthly forecasts
Negotiate, prepare and write contracts and enter information into the automated sales system
Interact with clients to determine needs and direct staff accordingly. Respond to telephone and walk-in inquiries of potential guests
Create special themes and menus
Communicate both verbally and in writing to provide clear direction to staff
Comply with attendance rules and be available to work on a regular basis
Perform any other job related duties as assigned

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