Conference Services Manager Resume Samples

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Q Corkery

Queenie

Corkery

57843 Nettie Hills

San Francisco

+1 (555) 959 6121

57843 Nettie Hills

San Francisco

Phone

p +1 (555) 959 6121

Experience Experience

Dallas, TX

Conference Services Manager

Dallas, TX

Grady and Sons

Dallas, TX

Conference Services Manager

Maintaining relationships with existing accounts, detailing rooming lists, billing set up and Banquet Event Order preparations
Know relevant policies including menus and pricing, food handling, cancellations, service charges, guarantees, payment, shipping and receiving, etc
Ensure proper servicing of customers during the sales, detailing, on-site, billing and re-booking phases
Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property
Bending, stooping and kneeling

San Francisco, CA

Group Sales & Conference Services Manager

San Francisco, CA

Mills-Hintz

San Francisco, CA

Group Sales & Conference Services Manager

Create detailed event orders and resumes to ensure operational departments receive timely and accurate information to perform their responsibilities
Serve as the primary contact for the servicing of all groups, meetings, and events, including those contracted by other sales managers
Develop meaningful client relationships from the sales phase, to on-site execution, to post program
Evaluate client satisfaction levels, with a focus on the continuous improvement of processes and procedures
Identify and understand a client’s vision for their program
Conduct professional site inspections that are tailored to the client’s program
Meet or exceed revenue goals as assigned by the Director of Sales & Marketing

present

Los Angeles, CA

Senior Conference Services Manager

Los Angeles, CA

Raynor, Ward and Dicki

present

Los Angeles, CA

Senior Conference Services Manager

present

Assist Director with necessary training for department colleagues; coaching and counseling as necessary to provide tools for success
Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
Assist Director in managing all activity related to the Catering, Conference Services office; ensuring all service standards are followed
Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
Assist Director in preparing monthly forecasts and departmental budgets, ensuring accuracy and achievement
Assist Director in developing annual business and marketing plans for the department
Attend daily BEO meeting to review event agreements to ensure last minute changes are communicated with Banquets, Kitchen and Stewarding

Education Education

Bachelor’s Degree in Hospitality Management

Portland State University

Bachelor’s Degree in Hospitality Management

Skills Skills

Knowledge and experience in providing excellent customer service
Excellent oral and written communication
Understanding of basic audiovisual equipment used in meeting rooms
THOROUGH ability to assess and resolve issues and crises throughout an event
THOROUGH knowledge of bank senior executive structure and Scotiabank Centre booking parameters
Extensive knowledge of the meeting space, facilities and services offered
WORKING ability to manage food & beverage provider and repair and maintenance contractors
Professional communication and understands the primary language(s) used in the workplace
EXPERT attention to detail and accuracy
Considerable time is spent at a desk using a computer terminal

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13 Conference Services Manager resume templates

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Conference Services Manager Resume Examples & Samples

Oversee and carry out various day-to-day department administrative functions
Works in a front of the house guest service role to assist meeting planners with administrative tasks
Coordinate, initiate, prepare, process and/or monitor various financial, administrative and operations forms, records, reports, schedules and other documents, ensuring timely and accurate completion of documents by other departments, company personnel, customers, etc
Develop and maintain various logs and other manual record-keeping systems related to assigned functions
Compile a variety of information from both manual and computerized records for regular and special reports, or as specifically requested
Assist guests as requested in matters concerning the business center, conference phone installation, clerical assistance and access to various services at the resort
Perform conference services duties in coordinating the in-house functions
Serve as administrative liaison with customers, clients, or similar department constituency. Take reservations or orders, explain policies and procedures, answer various questions, etc
Associates degree in business or other appropriate discipline, plus 3-5 years of relevant clerical and administrative experience, or a combination of education and experience preferred
Broad base of general clerical and secretarial skills
Good basic administrative and/or organizational skills
Experience in organizing and maintaining moderately complex filing, computerized record systems
Knowledge of Microsoft Office Suite with extensive knowledge of Excel. Knowledge of Delphi software helpful but not required
Good reading, writing and math skills
Some bookkeeping or accounting training or experience desirable
Ability to deal effectively with a wide variety of company personnel and/or customers and various outside firms, etc

Conference Services Manager Resume Examples & Samples

Schedule and supervise banquet service staff, banquet bar staff and conference set up staff
Provide training and set expectation and service standards for banquet service, Breakfast, Lunch and Dinner
Banquet Service Supervision
Alcohol Service Supervision

Catering & Conference Services Manager Resume Examples & Samples

HS Diploma or Equivalent - required
College Degree - strongly preferred
Able to read, write and speak English - required
5 years experience working in hospitality, preferably in food and beverage and/or sales - required
1-2 years supervisory experience - required
Experience using Microsoft Office - required

Conference Services Manager Resume Examples & Samples

Preparing conference / event marketing materials and writes detailed group resumes
Responsibity for developing and maintaining a professional working relationship with internal department heads
2+ years of management experience - required
Must have a strong working knowledge of Delphi, catering and sales software systems - required
Ability to multi task and work under pressure - required
Previous experience as a Conference Service Manager – required

Event / Conference Services Manager Resume Examples & Samples

Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event)
Is actively involved in the operation through daily interaction with both the staff and guests
Meets with meeting planners and conference planning managers as needed to coordinate function details
Attends BEO and resume meetings. Communicates relevant information to the operational areas in an accurate and timely manner
Complies with all resort policies, procedures and standards of operation
College Degree or equivalent. -required
Ability to read and comprehend complex correspondence in English. -required
Must possess the ability to add, subtract, multiply, or divide quickly and correctly. -required
Must possess the ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem. -required
Must possess the ability to know how to upsell and be creative with selling that works with and for the hotel. -required
Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization. -required
Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. -required
Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. –required
Must be able to stand, sit, crouch or stoop for up to 8 hours. -required
Previous Marriott events or banquets experience. -preferred

Conference Services Manager Resume Examples & Samples

Plan, coordinate and oversee facilities, food and beverage services for a wide variety of special functions
Respond to initial inquiries on services and facilities available
Meet with prospective clients to plan events, book events, prepare written contracts and menu quotations
Schedule all events and arrange for all services required (both resort Services and Outside Vendors)
Responsible for assuring the risk management policies are followed for all outside vendors working at events as assigned
Perform various bookkeeping functions, initiate and process financial documents related to operating budgets, , revenues, accounts receivable and the like, monitor financial activity, organize and maintain financial records, prepare related reports
Compile a variety of information from both manual and computerized records and files for regular and special reports and in response to specific requests by the client, supervisor or other staff members
Oversee and monitor events as appropriate: handle special needs and resolve special problems, such as extra guests, no-show employees, incorrect food or supply deliveries, security services, equipment failure, outside vendor coordination, etc. Monitor food and service quality, ensure proper health and safety procedures are followed
Prepare administrative/operations reports and records on special events services
Responsible for assuring interim deposits are received. Monitor the Accounts Receivable status for bookings as assigned
Carry out various special assignments such as preparation of floor plans, responding to state inquiries, fulfilling licensing requirements, preparing special reports, etc
Train and oversee the work of junior staff members
Associates degree in hotel/restaurant management, business or other appropriate field, plus at least 2 years of relevant experience in restaurant management
Broad base of knowledge and skills in food service management, including menu planning, cooking/food preparation operations, dining room set up and service, wine service ordering, staffing, pricing, and budgeting
Excellent administrative and organizational skills
Ability to deal effectively with a wide variety of company personnel as well as clients and outside organizations, firms and agencies
Excellent keyboard skills

Conference Services Manager Resume Examples & Samples

Maintain Working Relationship with all clients from initial file turnover, through all pre-planning stages of the program; up to group arrival day. Serve as the clients' main point of contact within the hotel once the event is a definite booking. NOTE: Banquet Manager and Staff to take over responsibility of group once they arrive on grounds
Respond to Leads: and work toward definite status for Local and Social Food and Beverage functions and meetings
Be Exceedingly Precise and Accurate: in your use of Delphi and document ALL activities in the system. Have a good working knowledge of all report capabilities as related to this position
Prepare and Distribute: Daily and/or Weekly Reports as determined by Company standards along with Weekly Resumes and BEO Packet
Communication: Responsible for ongoing and open communication within the sales department as well as with Senior Management and all departmental peers throughout the operation. Disseminate information, on behalf of the client, to all key team-members on the Asilomar Staff. Be detail-oriented and exhibit excellent follow-through and responsibility
Exhibit a positive, proactive and enthusiastic attitude in striving to meet Asilomar’s business and service goals and objectives
Recognize the importance of meeting deadlines as set forth by Senior Management in pursuit of larger goals and objectives
Employ the principle of “MBWA” (Manage By Walking Around) to maintain contact with clients, visitors and co-workers at Asilomar. Represent Asilomar and Aramark professionally and ethically at all times
Have a prominent presence at all in-house events and at key customer functions
2 year College Degree or equivalent
3 - 5 years of hotel experience, preferably with 2 – 3 years in Food and Beverage Sales
Licenses or certificates, preferred
TIPs Trained and Certified, preferred

Conference Services Manager Resume Examples & Samples

1) Contribute to customer satisfaction by ensuring executive events in the Scotiabank Centre are delivered on time, on budget, and to the highest level of service by
EXPERT ability to plan and execute events, including extensive experience with food & beverage, audio-visual requirements and capabilities, and event flow and logistics
EXPERT customer service skills
THOROUGH vendor and supplier management abilities, including the ability to influence key partners without official relationships
THOROUGH communication and interpersonal skills – demonstrated success in encouraging and coaching colleagues
THOROUGH ability to assess client needs and provide creative, “thinking out of the box” solutions to meet event objectives with the parameters of the Scotiabank Centre capabilities
THOROUGH ability to assess and resolve issues and crises throughout an event
THOROUGH knowledge of bank senior executive structure and Scotiabank Centre booking parameters
EXPERT verbal and written communication skills
EXPERT ability to ask probing questions to determine a client’s needs and provide strategic advice, often to employees in more senior and/or executive roles
WORKING ability to manage food & beverage provider and repair and maintenance contractors
THOROUGH computer literacy
EXPERT attention to detail and accuracy

Conference Services Manager Resume Examples & Samples

Only candidates holding valid work authorization for the US will be considered for the position.*
2-3 years previous Conference Services experience
We pay a very competitive salary in Miami and offer a robust benefit plan

Conference Services Manager Resume Examples & Samples

Follow up on all turnovers
Within 24 hours via telephone and within 3 days with written correspondence
Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering
Work with other F&B managers and keep them informed of F&B issues as they arise
Use feedback from Meeting Planner evaluations to improve service and quality
Participate in required M.O.D. program as scheduled
At least 2 years of progressive experience in a hotel or a related field; or a 4year
College degree; or a 2year
College degree and 1 or more years of related experience
Must be able to maintain a warm and friendly demeanor at all times
Approach all encounters with guests and employees in an attentive, friendly, courteous and professional manner
Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel
Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations

Conference Services Manager Resume Examples & Samples

Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates’ work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up
Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property
Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebookings
Plan and conduct pre and post convention meetings with clients and respective departments
Document tracking of group activity. Access and input data into a computer system to generate account history reports

Conference Services Manager Resume Examples & Samples

Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order
As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc
Work with sales staff to service and solicit new business. Up-sell client events and manage function space and room block inventory as assigned
Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
Report and communicate Meeting event needs between the client and hotel
Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery
Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel
Welcome group contact upon arrival at function and ensure guest satisfaction
Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures
Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales
Partner with Sales team to conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies
Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy
Maintain client files and update information daily in accordance with established departmental policies and procedures. Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments. Review final bill prior to presenting to client. Complete post-conference reports of events for senior management, and complete other reports as needed or requested
Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments
Oversees service department employees to include banquets, set up, culinary, front office and housekeeping
Interact with outside contacts
Frequently standing up or moving within and outside of the facility
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, and giving and receiving instructions
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
Problem solving, reasoning, motivating, organizational and training abilities are used often
Ability to travel to attend workshops, tradeshows, conventions, etc
May be required to work nights, weekends, and/or holidays
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency
Sonesta Hotels & Other Outlets Discounts
Paid Holidays
Educational Assistance
Long term Disability
Employee Referral Program
Employee Activities & Events

Conference Services Manager Resume Examples & Samples

To conduct site inspection for Conference events together with MICE Manager
To establish rapport and maintain contact with clients to encourage repeat business
Prompt response (within 24 hours) to all forms of inquiries
Responsible for organization and supervision of assigned convention events from date of booking to departure, including meeting requirements, guestroom requirements, guestroom pick-ups, food & beverage, etc
To ensure contract is signed with proforma invoice of initial deposit and prepayment schedule is sent out by respective MICE Manager
Responsible for sufficiently “washing” room block and food & beverage covers for each convention event in order to ensure a more accurate forecast
High school diploma or hospitality management degree
Minimum of three years experience in hotel catering & planning. Additional experience in the hospitality industry i.e. sales an asset

Conference Services Manager Resume Examples & Samples

Employ the principle of “MBWA” (Manage By Walking Around) to maintain contact with clients, visitors and co-workers at Asilomar
In addition to performance of the essential duties, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel
Prepare informational packets (Resumes, BEOs) for distribution to other Asilomar operating departments
Fill in whenever necessary with departmental procedures and routines designated by the Director of Conference Services or the Director of Sales and Marketing
Attend in-house meetings and events as directed by Director of Conference Services or the Director of Sales and Marketing
Assist other departments when necessary in the spirit of "total team effort."
Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions. Corporate policies and procedures are posted on bulletin boards or can be accessed on the common drive

Conference Services Manager Resume Examples & Samples

Telephone/email contact – 25%
Writing up BEO’s and resumes – 25%
Up selling services to clients - 10%
Physical attendance to check on clients functions. – 10%
Interdepartmental follow-up regarding clients’ needs – 5%
Coordinating clients’ needs with a variety of vendors – 5%
Meet quarterly and yearly banquet revenues – 20%
Maintain accurate files and accounts
Coordinate client information with other departments
Follow-through with contracted menus, prices and event set-up
Maintain a good working relationship with clients to encourage repeat bookings
Keep well versed on all food and beverage procedures and guidelines
Minimum of 2 years experience in Food & Beverage management.Ability to sell and up-sell banquet and conference services
Ability to sell other activities and amenities of the resort to clients (e.g., off-property dinners, golf, tennis and spa)
Ability to develop good professional rapport with customers and co-workers
Ability to coordinate the clients’ needs with other departments
Knowledge of the Napa Valley wineries, wines and local attractions
Computer skills – ability to work with Delphi, Microsoft Word and Excel
Organizational skills – ability to handle a large number of groups
Must have the mobility to evaluate and handle problem solving for conference functions throughout the property
Must be able to work under stress in a high pressure department

Conference Services Manager Resume Examples & Samples

Meet with clients to work out the details of their functions
Meet & greet clients on event dates and supervise as needed
Entertain prospective clients and give tours of event space, outlets and guest rooms
Keep updated on current sales trends within the market and the competitive set
Must be self-motivated and able to work with minimal supervision Must possess leadership skills
Must possess computer skills, including but not limited to, Microsoft Word, Excel, and Delphi Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required

Conference Services Manager Resume Examples & Samples

Ensure all details are delivered as per the meeting planners instructions
Update all parties involved on a daily basis, group status and any necessary follow-up
Anticipate, resolve any problems quickly and communicate with appropriate departments

Conference Services Manager Resume Examples & Samples

Become an extension of the client by disseminating all the group requirements to the respective departments in the hotel. You will ensure the timely distribution of all BEO’s to the appropriate departments and be the on-site contact for the client during the meeting
Produce BEO’s and convention resumes and maintain detailed files, records and trace systems. Verify all space requirements and meeting room set-ups with the client and ensure that public space needed by conventions is properly maintained and in good condition
Make sure that all special arrangements, food and beverage needs and requests are set up and that all BEO’s are signed by authorized representatives. Determine revisions in agendas, reconfirm space blocked in ISAC and release any space no longer required
Finalize the program/agenda with the client and check all scheduled functions one hour prior to the starting time. Achieve and/or exceed budgeted sales and operate within budgeted guidelines by maintaining effective controls
In addition, you will review function sheets and work with the appropriate departments to assure quality and satisfaction. Additional responsibilities will require you to maintain positive guest and employee relations and to increase Guest Satisfaction scores by ensuring prompt, courteous and proper service
Ability to produce creative custom menus based on the client’s needs and wants
Perform other job related duties as assigned

Conference Services Manager Resume Examples & Samples

Support the Conference Services Internal Events Lead to develop and manage a full set of conference, food and reception/hospitality services
Interface and coordinate with AV Services to ensure proper technology and service are delivered in support of meetings and events
Provide P&L oversight to Café, Market, Catering and Vending concessions to ensure alignment of budget with desired service and financial performance results
Ensure that caterers are available and appropriately equipped to service meetings and events in a quality manner
Work in conjunction with the directives of the Conference Services Internal Events Lead to establish standards for events at the WHQ
Ensure that the proper staffing is in place to flawlessly execute the event and that resources are available to effectively deal with unanticipated issues
Develop criteria and processes to provide for a high level of guest hospitality at the WHQ including the anticipation and recognition of guests, providing a memorable experience, and determining what part of the OC brand we want guests to take away with them and providing that to them
Ensure appropriate communications associated with all aspects of the Conference Services role through intranet websites, internal OC media, and verbal and written notices as necessary
Conduct surveys, both formal and informal, to ensure adequate feedback on service offerings and quality of performance. Ensure effective feedback is provided to those surveyed and that action is taken on issues requiring attention

Conference Services Manager Resume Examples & Samples

Must possess computer skills, including but not limited to, Microsoft Word, Excel, and Delphi, CI/TY
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
3-5 years of conference service experience preferred
Previous Marriott experience preferred

Conference Services Manager Resume Examples & Samples

Develop and implement on-going training and development plans which distinguish Crescent Banquet Houseman and Stewarding staff as competent and professional within the industry
Formulate and administer department operations to include work/account schedules, action plans, department meetings and Crescent Conference Service standards and procedures
Support sales and marketing efforts by providing technical assistance and advice, as well as recommending specific hotel improvements of services for meeting clients, resulting in greater group bookings and client satisfaction
Manage maintenance, storage, sanitation, set-up, and breakdown of all banquet equipment in accordance with Event Order
Personally service event load, acting as the liaison between stewarding/culinary and banquets operations, and all hotel departments, analyzing and deciphering large amounts of oral and written data, effectively organizing and acting on the information to ensure client satisfaction and profitability for the hotel
Insure compliance with all local fire codes and regulations relating to public space and exhibit capacities

Conference Services Manager Resume Examples & Samples

Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process
Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues
Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
Previous experience directly related to hotel conference services
MUST be fluent in Korean
Proficiently in written and spoken English is preferred
A high level of professionalism and integrity while maintaining the confidentiality of the office
Applicants must also have a high attention to detail and the ability to multi-task in a fast paced environment
A positive attitude and a can-do approach to any task are essential

Conference Services Manager Resume Examples & Samples

Coordinate all group activities between Event Management, Department Heads and Managers of Horseshoe Bay Resort
To perform pre-function activities such as on-site tours, menu tasting/planning session, Banquet Event Orders, estimates, diagrams and activity coordination between all departments
Coordinate function activities with management personnel, service personnel, recreational professionals, accounting personnel and outside vendors
Attend all required meetings (BEO, WEPM, Staff, SCRUB, EM Dept)
Meet all internal deadlines for completion of paperwork, or follow procedures for pop-ups, revisions, etc
Maintain professional composure in high stress situations in order to make last-minute changes, and develop strong and concise written and oral communication with other departments
Follow all Resort rules and policies concerning club and group functions
Maintain confidentiality and currency of client files
Perform mail-out duties, such as thank you letters, comment letters, re-booking, reminders, etc
Assist with billing responsibilities
Maintain knowledge of industry trends, and bring new ideas to the resort
Issue department reports as required and scheduled
Solicit and book corporate, golf, member, social and weddings events whenever possible
Participate in sales training activities to increase amenity usage and department revenue
Assist in developing department budget and marketing plan and succession planning
Bachelors or Associates Degree with emphasis in Hospitality preferred; or 2-5 years of equivalent experience
2-5 years of Hotel/Resort Management experience highly recommended
Phone etiquette is a must
Superb communication skills both verbally, and via email are required
Access, input and retrieve information from the computer, with particular proficiency in Microsoft Office applications (Word, Excel and Outlook). Experience with Delphi is preferred
Able to type 40 words per minute
Must have neat and pleasant overall appearance
Maintain proper associate professional dress standards

Conference Services Manager Resume Examples & Samples

Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings
Comply with Four Seasons standards for conference services, while working harmoniously and professionally with co-workers and planning committee
Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact
Minimum two years experience in the same or similar role is required
Knowledge of property management systems required. Opera and Delphi knowledge preferred
Experience in a high volume/high pace environment helpful
Ability to quickly and positively establish rapport is required
Above average communication skills - both written and oral - are required

Senior Conference Services Manager Resume Examples & Samples

Escort clients through the property and highlight features of facility as well as available services
General knowledge of conference technology and audio visual needs
Work with F&B Director and Banquet Manager to establish policy standards, procedures, operational guidelines & service manual
Participate as team player with other key hotel members. Professionally represent the hotel in community and industry organizations and events
Knowledge of hotel and competitive market

Conference Services Manager Resume Examples & Samples

Assist with all guest inquires within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections.　
Assist Conference Services Department as required, particularly during large group movements　
Mentor and develop Administrative staff for future career growth.　
Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc)　
Provide input for the weekly forecast

Senior Catering & Conference Services Manager Resume Examples & Samples

At least 4 years of progressive experience in a resort, hotel, conference center or a related field; or a 2-year college degree and at least 4 years of related experience
Computer literate. Prefer Microsoft Office proficiency. Prefer experience with Delphi and Opera hotel automation systems
Experience with working on arrangements for conducting a meeting and catered events in a hotel or similar facility
Successful at making presentations to key decision makers
Must be able to read and write to facilitate the communication process
Requires good communication skills, both verbal and written
Knowledge of all departments of hotel
Ability to communicate customer needs and resolve complaints
Sales ability and skill in both oral and written form
Ability to identify and develop accounts with individual guest room needs
Ability to establish and master goals
Must possess basic computational ability

Catering & Conference Services Manager Resume Examples & Samples

Confirm event related information with the client. Organize/disseminate information to all departments through emails, memos, event orders, directives, resumes, and rooming lists in a professional and timely manner
Build creative menus, mindful of food costs, labor costs, and kitchen capabilities. Obtain approval from the Director Catering when any special menus are sold
Create floor plans for best use of space for each event and to ensure banquet and client are in agreement prior to set-up
Obtain guarantees of food and beverage events for banquets and kitchen
Confirm billing procedures, ensuring client credibility and deposits and/or credit applications are received with adequate information and within an acceptable time frame
Service the events the day of in partnership with the Banquet Department
“Wash” room blocks and food and beverage covers in order to ensure a more accurate forecast
Take inquiry calls and leads and follow up on Inquiries in a timely manner
Create accounts, block the function space in Opera Sales and Catering and Open Table and issue contracts
Minimum of 2 years’ experience in Catering and Conference Services planning
Good understanding of the luxury hotel market
Excellent customer skills, superior interpersonal skills, results-oriented and highly motivated
Understanding of hotel departments
Computer/Office skills required
Ability to sit/stand for periods of time
Ability to work weekends/holidays/evenings
Ability to work outdoors
Impeccable dress standards to represent this luxury property
Needs to distinguish the various priorities as they relate to both guests and employees
Must have ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness

Senior Conference Services Manager Resume Examples & Samples

To solicit from and confirm with client all information pertaining to the event they are planning and to organize and disseminate this information to all departments through memos, event orders, directives, resumes, and rooming list in a professional and timely manner, as per files assigned by the Director of Conference Planning and Catering
Prepare creative menus while always keeping in mind food costs, labor costs and facilities of the kitchen. Obtain approval from the Director of Conference Services and Catering when any special menus are sold
To arrange entertainment, electrical, audio-visual and display requirement to satisfy the needs of the client
To obtain guarantees of food and beverage events for Banquets and Kitchen. Must advise if any great deviation in number occurs, so labor and food cost can be controlled
To daily yield bedroom and meeting space to the optimum potential through the use of Opera
To conduct pre-conference meetings to ensure key departments are fully aware of pertinent details pertaining to group upon their near arrival
Attend daily BEO meeting to review event agreements to ensure last minute changes are communicated with Banquets, Kitchen and Stewarding
To be knowledgeable of and enforce liquor and fire safety laws and regulations
To attend weekly departmental communication meetings
Attend the post conference follow up, conducted by the Sales Manager, to address strengths and weakness of an event while soliciting return business
To establish good business and social relationships within the industry and participate in activities related to public relaxations to further increase sales leads for the department as well as the hotel
Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/career-opportunities
Excellent English communication skills, both written and verbal required

Conference Services Manager Resume Examples & Samples

Ability to handle multiple projects concurrently while maintaining continuous client contact
Create menus, mindful of food costs, labor cost and kitchen capabilities. Obtain approval from the Director, CS&C when any special menus are sold
Responsible for sufficiently washing room block, covers and average check for an accurate forecast
Attend internal meetings as required
Confirm event related information with client and disseminate information to all departments through e-mails, event orders, resumes and rooming list in a professional and timely manner
Experience in large upscale hotel conference planning
Working knowledge of Opera Sales & Catering & Meeting Matrix

Conference Services Manager Resume Examples & Samples

Previous management experience within a similar role required
Excellent communication skills, both written and verbal required Strong interpersonal and problem solving abilities
Computer literate with Delphi, Microsoft Office and Property Manager
Knowledge of hotel banquet operations is an asset
CMP Certification is an asset

Catering & Conference Services Manager Resume Examples & Samples

Produce and manage sales based on leads via incoming phone calls, email inquiries, or internal referrals with the purpose of converting the lead to a sale
Identify, qualify and solicit new catering business to achieve revenue goals. Produce sales based on previous clients renewing annual events
Meet and greet clients, conduct property tours, and promote facilities and services
Conduct site inspections with potential clients, visiting guest rooms, meeting space and catering facilities, as well as other property facilities
Distribute, to the necessary departments, detailed information relative to catering activities
Assist in menu planning, preparation, and pricing
Extraordinary networking and client relation skills and good knowledge of the local catering market, including the wedding market and social market
Extensive knowledge of Food & Beverage etiquette, guest relations, and service standards
Must have computer skills and exceptional verbal and written communication skills
Must be well organized, have a strong attention to detail, and the ability to direct others and lead by example
Sales oriented and exceptional interpersonal skills to provide overall guest satisfaction
Four (4) year degree or equivalent of education and experience
Previous F & B catering event management experience required, preferably in an upscale hotel/resort/wedding market

Conference Services Manager Resume Examples & Samples

Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Annual Sales Goals. Maintain an active trace/follow-up system in Delphi on all inquiries and personal sales calls
Conduct property tours and entertain planners of meetings, social events, and weddings
Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (BEO’s, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning DBR Meeting, Operations Briefing as needed, Catering Sales Meeting, Resume Meeting (If applicable), Daily Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings (If Applicable), Menu Tastings, and Planning Visits
Supervise the execution of banquet/meeting events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events
Ensure the proper use of function space to maximize revenue potential
Keep Director of Catering and Director of Sales promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate
Respond according to the crisis management plan to any resort emergency or safety situation
Comply with Crescent standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
Comply with Crescent Rules and Standards of Conduct as set forth in the Employee Handbook
Manage and coordinate all catering and conference services activities associated with planning, supervising and executing functions and events for group meetings and tour groups. Develop and distribute according to standards, all communications relating to planning and execution of events, including, but not exclusive to group resumes, banquet event orders according to client requirements
Conduct property tours and/or off-site client visits and entertain planners of meetings and social events
Assist Banquet Department as required, particularly during large group movements
Assist with guest inquires within the Sales, Catering, Marketing and Conference Services Department, including assistance with high telephone volume and walk-in site inspections
Provide input on the marketing plan and budget
Be fully versed in the facilities and capabilities of the hotels competitive set. Maintain a visible presence in the community through involvement with Industry associations
Assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit

Conference Services Manager Resume Examples & Samples

Create menus, mindful of food costs, labor cost and kitchen capabilities
Obtain approval from the Director, Catering & Conference Services when any special menus are sold
Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department
Yield sleeping room block and function space, ensuring optimization of financial
Working knowledge of Opera Sales & Catering & Social Tables
Results oriented and highly motivated self-starter
Ability to work days, nights and weekend when necessary

Conference Services Manager Resume Examples & Samples

Provide leadership to the set up staff
Supervise and train all set up associates
Monitor staff performance and coach and counsel
Set tables, chairs, and other equipment to the specification of the client as represented on the Banquet Event Order and diagrams
Place linen on table in the manner prescribed by the Banquet Event Order or to the standards of Heidel House Resort & Spa when a BEO does not specify
Transports showcase, display or other guest meeting materials from point of delivery to function room
Effectively communicate with the contact or guest on changes and special request
Handle and correct all areas of opportunities that may arise to ensure that all guest expectations are met and exceeded
Ensure that Banquet Event Order requirements are fulfilled within the room as pertains to meeting and dining table sets, Buffet tables, and presentation sets
To assist Banquet service and Banquet beverage as needed to achieve the overall success of the event or function. This may be but not limited to providing ice or glassware for the banquet bars, set or clear dining table, man a station on a buffet
Break down and store tables, chairs and other equipment at the conclusion of an Event/Function
To Clean and Maintain all function space to the standards of Heidel House Resort & Spa
Any other duties, responsibilities, or tasks deemed necessary by Management of Heidel House Resort & Spa
Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing
Ability to effectively deal with and resolve conflict situations, such as inaccurate banquet meal counts, shortage of food, shortage of equipment
Ability to read and speak English sufficient to understand menus and special request, and effectively communicate with the guest tableside
Knowledge of a ten key calculator to include simple calculations of adding, subtracting, multiplication and division
Ability to organize tasks and other associates in activities pertaining to efficient production of work. working environment/physical activities
Any combination of education and experience equivalent to a graduation from high school or any other combination of education, training or experience that provides the require knowledge, skill and ability. High school diploma preferred
Prior hospitality or food service operation preferred
Ability to obtain any government required licenses or certification
All associates must maintain a neat, clean and well groomed appearance

Conference Services Manager Resume Examples & Samples

10+ years in the hotel industry
A good knowledge of the principals of administration as they relate to the provision of facilities, services, and equipment in a large convention/exhibition/entertainment center
Excellent computer skills with experience in Microsoft Office software and at least one (1) year experience with Delphi or comparable convention management software
Must be comfortable interacting with executive and “C-Suite” level management
Possess excellent verbal and written communication skills
Must possess excellent organizational skills
Ability to meet deadlines and handle difficult situations
Ability to handle multiple tasks and priorities
Innovative with the ability to conceptualize and develop ideas and vision
Judgment to hold, protect and present the corporation’s reputation in highest form and regard
Innate flexibility and the desire to develop and do whatever it takes to get the job done in an fast- paced and energetic team
Ability to speak with conviction and respect to people of all ages and varying backgrounds
Superb work ethic and an established work history
Five years vendor management
Five years contract management / contract negotiating
Experience in healthcare industry

Catering & Conference Services Manager Resume Examples & Samples

Associates degree (A.A.) from an accredited college or university; or minimum of four years previous supervisory experience; or combination of education and experience combined
Wedding and Social experience preferred
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Previous experience in Food & Beverage desired, but not required
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
Must be proficient in Microsoft Outlook programs
Excellent motivational, communication and customer service skills required

Group Sales & Conference Services Manager Resume Examples & Samples

Respond to inquiries for small room blocks, meetings, and events using the sales process and hotel guidelines
Prospect for new business through various efforts
Identify and understand a client’s vision for their program
Prepare and send proposals and contracts to clients; negotiate and close on business
Meet or exceed revenue goals as assigned by the Director of Sales & Marketing
Conduct professional site inspections that are tailored to the client’s program
Develop meaningful client relationships from the sales phase, to on-site execution, to post program
Serve as the primary contact for the servicing of all groups, meetings, and events, including those contracted by other sales managers
Enter group rooming lists, and monitor group room blocks and pick-up
Create detailed event orders and resumes to ensure operational departments receive timely and accurate information to perform their responsibilities
Communicate with Food & Beverage on all related banquet functions
Identify up-sell opportunitiesand deliver these options in an organic and strategic way
Chair pre-conference and post-conference meetings with operational departments and clients
Obtain all necessary approvals, permits, and insurance certificates for events and photo shoots
Evaluate client satisfaction levels, with a focus on the continuous improvement of processes and procedures
Participate in required M.O.D. and Saturday office coverage as scheduled
Minimum of 1-year hotel, sales, or food & beverage experience
Previous experience working for a luxury hotel brand preferred
Strong computer knowledge, with technical ability and/or aptitude to fully use Delphi and Opera systems
Excellent communication skills in all aspects including verbal, written, and non-verbal
Detail oriented with superior organizational skills
Maintain high standards of personal appearance and grooming
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives

Conference Services Manager Resume Examples & Samples

Approach all encounters with guests and employees in a friendly, service oriented manner
Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include adhering to Fairmont Hotels and Resorts grooming policy and wearing a nametag while working
Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations
Contact clients and confirm program, dates, times, function space requirement, expected attendance and other pertinent details
Assist clients with guest room reservations, accounting procedures, food and beverage selections, audio visual needs, equipment rental, vendor referrals, transportation, recreational activities, and any other assistance needed
Maintain pricing integrity and propose upscale menus for all groups
In a timely manner per standards, prepare Banquet Event Orders for all functions, prepare group resumes and work with all departments of hotel involved in execution of respective functions. Coordinate accurate, up to date changes and communicate them effectively
Prepare contract agreements for any new business or in-conjunction business that may emerge following the original contract phase
Attend BEO meetings, Weekly Resume meetings, Group Pick-Up meetings and Departmental meetings
Conduct Pre and Post Conference meetings
Know relevant policies including menus and pricing, food handling, cancellations, service charges, guarantees, payment, shipping and receiving, etc
Offer and implement innovative ideas, methods, and procedures to further streamline the department
At least 3 years of Conference Services experience
Computer, telephone, other office equipment. Word Processing, Excel, Delphi or Opera system knowledge is preferred
Ability to work outside of regular office hours and weekends
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must maintain composure and objectivity under pressure
Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of a particular need
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests
Must be able to work with and understand financial information and data, and basic arithmetic functions
Must be proactive and have good decision making abilities “on the run.”

Senior Conference Services Manager Resume Examples & Samples

Assist Director in managing all activity related to the Catering, Conference Services office; ensuring all service standards are followed
Assist Director in ensuring that Health & Safety standards, as well as departmental policies and procedures, are complied with
Assist Director with necessary training for department colleagues; coaching and counseling as necessary to provide tools for success
Assist Director with organization and supervision of assigned conventions and catering events; ensuring that group resumes, conference agendas, event orders, etc are prepared and distributed accurately and efficiently to ensure operational success
Assist Director in preparing annual budget for approval
Assist Director in developing annual business and marketing plans for the department
Assist Director in preparing monthly forecasts and departmental budgets, ensuring accuracy and achievement
Actively review all JD Power results on a frequent basis, communicating results to all colleagues within the department. Ensure that successes are built upon and develop action plans, when necessary, to address any deficiencies
Attend/lead necessary meetings within hotel that effect/are effected by the Catering, Conference Services & Events department; in absence of Director
Conduct any/all site inspections as required
Handle appropriate file workload; setting the example for departmental colleagues
Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community
Additional responsibilities, as outlined by Director
Previous leadership experience within luxury market, and similar role, required
Strong leadership, excellent interpersonal skills, and problem solving abilities
Possess and/or obtain CMP/CPCE certification within three years

Conference Services Manager Resume Examples & Samples

Generate maximum revenue in the rooms and/or catering departments through achievement of specific revenue consumption and revenue booking goal levels in support of the hotels established merchandising strategies,
Actively support the Aggressive Revenue Growth element of the property and company Mission Statements by championing assigned market segments and priorities
Provide proactive guest service and timely follow up that meets or exceeds company standards
Achieve the Human Resources goals for the sales and/or catering departments
Contribute toward the maintenance of a professional and ethical image for the Sales and Catering departments of the hotel
Function as a key member of the hotels management team
Ensure proper servicing of customers during the sales, detailing, on-site, billing and re-booking phases

Meeting & Conference Services Manager Resume Examples & Samples

Plans and coordinates details for meetings
Complete accurate BEO’s, upselling food, beverage, room rental, recreation, special amenities and technology
Communicate all changes on Event Orders to other departments
Actively prospects and solicits new contacts and business opportunities for meetings
Acts as on-site contact for meeting and meeting groups and larger groups as needed
Produces tickets for master billing including contract services, room rental and guests
Complete weekly backlog reports and other departmental reports as designated
Attends weekly resume meeting, training programs and other meeting as designated
Provides feedback to Director of Sales & Marketing relating to guest comments, observations, industry news
Follow up with client contact at the end of each meeting to ensure satisfaction and obtain feedback
Assists with and completes special projects and assignments as designated by the Director of Sales & Marketing
Produces invoices for clients
2 year meeting and/or event planning experience with experience in a hotel or related field preferred
Working knowledege of Delphi system program

Conference Services Manager Resume Examples & Samples

Assist the DOCCS, SVP of Sales & Marketing, Director of Resort Operations and President on internal events as needed through BEO creation, creative input and onsite assistance on events
Provide any additional support to above Executives as needed
Manage specific rooms-only programs on an as needed basis. This will not apply to all rooms-only programs
Manage larger family events that require coordination of details for f&b outlet reservations, spa, golf and recreation activities
Manage Executive Meeting Manager programs to successful completion
Direct and monitor the performance of Conference Services Coordinator team, ensuring that all procedures are followed. Correct any deficiencies with respective personnel
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
Resolve guest complaints, ensuring guest satisfaction
Organize and delegate traces for follow-up; be familiar with status of each
Review the Captain's reports/log book for previous day functions; follow up any problems noted and file
Review Banquet sales for the previous day; resolve discrepancies with Accounting. Track revenue against budget
Review Banquet checks for the previous day's functions; ensure accuracy of charges and presence of guest signature. Resolve discrepancies
Ensure that Conference Services Coordinator staff are knowledgeable of
A) function room capacities and various set ups
Knowledge of various food service styles (i.e., French service, Russian service, tableside flambé service, Butler style service)
Provide legible communication
Compute basic arithmetic
Familiarity with food and beverage cost controls
Familiarity with Sales and Marketing tools
Certification of previous training in liquor, wine and food service
Previous Culinary training
Certification in an alcohol awareness program
Ability to consultatively sell
Ability to input and access information in the property management system/computers/point of sales system
Previous guest relations training
Creative talent

Conference Services Manager Resume Examples & Samples

Confirm all event related information with clients for files of ten (10) peak rooms or more
Responsible for following the Fairmont Conference Service Essential Standards
Part of Leadership team conducting assigned Weekend Duty manager shifts
Flexibility of work schedule: based on group requirements: evenings, weekends and holidays
Minimum of two (2) years experience in hotel catering and conference planning
Additional experience in the hospitality industry i.e. sales an asset
Microsoft Office Software computer literacy required
Strong written and verbal communication skills in English and French

Conference Services Manager Resume Examples & Samples

Plan and coordinate campus residential conferences; meet with clients and potential clients to recruit conferences to the University, specifying conference support requirements and writing contractual agreements with clients
Develop pricing and contracts with service agencies such as Dining Services, IT, Media Services, Adobe Lodge, and Facilities to provide conference support at reasonable costs and evaluate service costs on an ongoing basis to ensure competitiveness
Coordinate with sponsoring campus departments such as the President’s Office, Admissions, Engineering, Business, Athletics, Law School, Pastoral Ministries, etc. to ensure that all group needs are met
Oversee conference-related activities including client billing, payment of vendor invoices, and dispute resolution with clients and vendors, written pre-event confirmation of vendor services and scheduling of University facilities for conference use
Determine fiscal requirements and prepare budgetary recommendations: monitor, verify and reconcile expenditure of budgeted funds
Develop effective working partnerships with related University departments and improve service for conference service clients and guests
Manage the residence hall facilities during the summer. This includes managing the assignment and use of the halls, maintenance requests, custodial service scheduling, damage assessment, and inventory of all spaces throughout the summer, upkeep of the buildings, and management of the service desks while occupied by conference guests
Supervise a centralized service desk throughout the summer so that conference guests have a single point of contact to make requests and report issues during their stay
Serve as a main point of contact for all departments affected by Conference Services programs: Residence Life, Dining Services, Athletics, Campus Safety Services, and Facilities. Provide relevant and appropriate information related to summer residential conferences and camps
Negotiate conference custodial contract, set standards for services required for individual unit turns and common area maintenance. Review performance against contract expectations
Coordinate the residence hall transitions from student occupancy at the end of the academic year to conference group occupancy and back to student occupancy in the fall
Determine, document, and communicate appropriate fee and rate schedules for all conference service charges including housing, dining, facility rental, linens, and other program costs. Rates are to be set on an annual basis in consultation with Dining Services, Athletics, and other departments as appropriate. Provide documentation of rates and schedule of routine charges to all groups upon reservation
Develop and maintain training manuals as well as policies and procedures manuals for conference service staff. Provide leadership, direction, and support to all staff supervised
Responsible for Conference Services emergency response preparation and for communicating this, as well as all fire/life/safety regulations and procedures to all program sponsors/contacts and to program participants if appropriate
Maintain familiarity with risk management and liability issues as they pertain to the execution of contracts and ensure that all conference groups provide evidence of acceptable liability insurance and employee/chaperone/representative background checks
Maintain familiarity with ADA compliance issues and resources available at SCU
Insure 24 hour on–call duty for all residence halls during the conference season (June – August). Often during the conference season, work is required during unusual hours including early mornings, late evenings, weekends, and/or holidays to welcome incoming groups or facilitate check outs
Provide leadership that promotes trust, corporation, and high level of performance to conference service staff, clients, and guests
Provide professional support to program sponsors and as well as a central point of contact for University service providers
Market conference facilities and accommodations both to on campus sponsors as well as off campus groups to ensure the maximum utilization of our facilities and the maximum positive exposure for the campus to the community and potentially to youth in the position to select a college in the future
Will require travel to other buildings on the campus
Mostly indoor office environment with windows
During summer months will spend majority of time in the field interacting with staff and conference contacts &guests
3 to 5 years of relevant work experience

Conference Services Manager Resume Examples & Samples

College degree preferred or equivalent experience/training
Expert Knowledge of Delphi, Market Vision, and CVent preferred
Ability to listen, speak and write in English to ascertain and respond to vendor’s needs
Ability to analyze data and communicate effectively with peers and supervisors in a positive manner
Ensures precise execution of group events by effectively coordinating all operating departments to deliver required services to include but not limited to, arrival and departure, meeting room set-ups, , audio visual/production needs, special individual needs, diagrams, special events, transportation as liaison to facility staff
After a meeting/event is booked and detailed into BEO format by the meeting planner, discover proactively, communicate and coordinate all operational aspects required
Maintain open communication and timely updates with all Departments in an effort to better meet the clients’ requirements
Communicates frequently with meeting planner to ensure expectations are met or exceeded
Communicates effectively verbally and in writing all details of events to appropriate personnel in timely manner
Maintain the highest level of employee/guest relations, and excellent working relationships with all Departments
Performs necessary administrative tasks to include distribution of event orders, reports, filing, etc
Follow standards in production and use of Delphi database system with assembly of reports as requested by the Director of Conference Services, or other departments

Meeting & Conference Services Manager Resume Examples & Samples

Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates
Oversee all aspects of the daily operation of the hotel’s banquet set-up and coffee break departments
Work with the food and beverage manager and the executive chef and keep them informed of issues as they arise
Coordinate and monitor all phases of Loss Prevention within the department
Monitor Banquet Event Orders to ascertain equipment needs and to comprehend business flow
Assign associates to functions and room set-ups to maximize efficiency
Ensure compliance with SOP’s and procedures in all outlets
Be visible on the floor and assist staff as needed during set-up
Maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high
Be involved in and/or conduct departmental and hotel training
Motivate, develop, and manage associates according to Wyndham S.O.P.'s
Manage the interviewing process of candidates and follow standards for hiring approvals
Write and deliver associate performance reviews in accordance with Wyndham standards
Ensure compliance with SOP’s and procedures in department
Respond to guest complaints in a timely manner
Comply with weekly and monthly forecasting procedures
Ensure the training of department supervisors, and associates on SOP’s, report preparation and technical job tasks
Due to size and complexity of operations, may have multiple direct reports including on the line supervisors, and hourly associates
At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience

Franchised Conference Services Manager Resume Examples & Samples

Prior experience in the field of hospitality with specific experience in catering sales is essential
Minimum of 1year within the Hospitality Industry required
Must have experience at a similar size and quality hotel
High School Diploma required; Bachelor's Degree preferred
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi
Knowledge of sales skills, revenue management, training, and motivation of peers
Ability to execute appropriate action plans
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
Ability to work effectively under time constraints and deadlines
Command of the English language both written and verbal

Conference Services Manager Resume Examples & Samples

Ensuring the customers (including guests, administrators, other function coordinators) are receiving quality assistance and service
Overseeing the scheduling of more than 15 Conference Rooms
Coordinating with culinary, audio visual, facilities and housekeeping staff to ensure they have all of the necessary information to serve their customers
Management of all conference billing, including weekly and monthly financial reporting
Overseeing seasonal projects, including holiday events and Board of Director’s Meeting
Assisting with catering management and general oversight of event business
Ability to multitask in a high-pressure environment, while remaining composed and patient in front of customers
Solid organizational skills that allow for oversight of various, ever-changing schedules
Proficiency in Microsoft Applications, especially Excel
Knowledge of database management, web design and understanding of menu planning and food cost (Experience with CaterTrax is a plus)
Team building and leadership skills

Conference Services Manager Resume Examples & Samples

Creating up-sell opportunities, and identify sources for ancillary hotel revenue
Coordinating all events with exceptional discipline and follow-up to determine customer setups, numbers, types of functions, times and special needs
Conducting property wide site tours for both prospective clients and existing customers
Producing and distributing detailed convention services resumes to hotel operational departments and communicate effectively customer’s needs to exceed expectations
A minimum of 5 years conference services or event management experience in the hospitality industry working with high end groups
Extensive knowledge of banquet and catering functions, audiovisual requirements, and an understanding of meeting room setups
The ability to multi task and service clients along with operational tasks within time sensitive deadlines
Strong computer competence of working applications of Word, Excel, Outlook. Knowledge of sales and catering software
The ability to work under pressure and deal with stressful situations and customer demands
The ability to operate independently, with a high sense of urgency and be passionate about service
Exceptional interpersonal and communication skills, both written and verbal, and ability to communicate effectively at all levels
The ability to work flexible hours that will include significant hours outside of normal business hours including early mornings, evenings, weekends and public holidays

Conference Services Manager Resume Examples & Samples

Negotiate function space and hotel services within approved departmental booking guidelines
Monitors all aspect of group room block
Plan all details of assigned groups, prepare BEO's and resumes
Responsible for contacting clients and maintaining communication throughout the planning process
Assists and advises group contact in the budget process, program agenda, and the assigning of the appropriate space
Prepares creative or budgetary menu proposals as requested by client
Rearranges meeting space and times based on group needs
Finalizes all meeting details and distributes to staff, including banquet event orders and group resumes
Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order
Attends meetings and hotel training sessions as required by hotel management
Any additional duties as assigned
2-4 years Conference Service or related experience
Knowledge of hotel sales, conference and banquets preferred
Knowledge of food and beverage operations, Banquet/Room Set-up and capacities
Excellent communication skills using proper English
Proficient in: Delphi/Opera system, Microsoft Office Word, Excel and Outlook
Must meet state legal age requirement to serve or handle alcohol
You may be required to work nights, weekends, and/or holidays
Confident individual who is willing to assume responsibility
Demonstrates high degree of drive and determination
Adaptive and flexible, team player with positive attitude
Ability to focus on guest/client needs, remaining calm and courteous
Detail orientated individual with ability to multi-task while
Ability to maintain a highly positive and friendly image that will reflect well on hotels overall appearance
Ability to adhere to hotels grooming standards; policy and procedures
Ability to work and make excellent independent judgment decisions
Moving about the outlets/meeting rooms
Carrying or lifting items weighing up to 20 pounds
Handling objects and products
Bending, stooping and kneeling

Senior Conference Services Manager Resume Examples & Samples

Knowledge of a hotel structure and how all departments interact
Meeting and event operations/planning/coordination experience
Expert Knowledge of Delphi 9.5 and Market Vision preferred
Act as a mentor and resource to the Conference Services Manager team, ensuring your understanding and adherence to all CSM procedures and processes. Liaise with Director of Conference Services and Conference Services Manager team to ensure all processes are being managed and maintained
Support the DOCS through scheduling and projects as assigned. Keep DOCS in tune with project status and any potential roadblocks
Ensures precise execution of group events by effectively coordinating all operating departments to deliver required services to include but not limited to, arrival and departure, meeting room set-ups, audio visual/production needs, special individual needs, diagrams, special events, , transportation as liaison to facility staff
Must be thoroughly familiar with all aspects of the facility including accommodations, meeting facilities and support services available to best maximize the effective utilization of the facility
Must constantly fulfill the general, unique or special meeting objectives of each client and ensure each meeting/event meets that client’s particular meeting objectives, needs and requirements
Coordinate all aspects of the clients’ needs by utilizing departmental services, along with services provided by local vendors who may offer services and/or products as requested
Communicate updates to reflect an accurate and current status of all meeting requirements and attendee counts enabling operational departments to accurately deliver the clients’ needs. After BEOs have been distributed to all Departments, maintain accurate and up to date information by continually updating Operations Departments of changes by following change process procedures whenever changes to a meeting have occurred
Takes a proactive approach toward guest and planner satisfaction

Conference Services Manager Resume Examples & Samples

2 to 3 years’ experience directly related to hotel conference services or relevant Food and Beverage Experience
College education or equivalent experience
Must be able to work flexible schedule including weekends, evenings and holidays
Must be able to communicate in English both verbal and written
Medical, dental, and vision insurance

Conference Services Manager Resume Examples & Samples

Assist with additional reporting or miscellaneous projects
Any other duties as assigned by the General Manager
Professional communication and understands the primary language(s) used in the workplace
Extensive knowledge of the meeting space, facilities and services offered
Knowledge and experience in providing excellent customer service
Must have excellent customer relation skills and leadership capability
Must be detail oriented with outstanding interpersonal and communication skills, both written and verbal
Understanding of basic audiovisual equipment used in meeting rooms
Understanding of computers and applications with strong working knowledge of MS Word, Excel and Windows. Knowledge of EMS (Property Management System) is preferred, but not required

Conference Services Manager Resume Examples & Samples

Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Monthly Board of Operations, Menu Tastings, and Planning Visits
Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report
Keep Director of Catering/Catering Conference Services promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate
Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
Ability to work weekends to oversee guest events

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