Concessions Manager Resume Samples

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N Zemlak

Nolan

Zemlak

8544 Lester Forest

Detroit

+1 (555) 217 4005

8544 Lester Forest

Detroit

Phone

p +1 (555) 217 4005

Experience Experience

Phoenix, AZ

Concessions Manager

Phoenix, AZ

Hilpert Group

Phoenix, AZ

Concessions Manager

Directly supervise two or more employees with responsibility for hiring, coaching, and performance management
Partner with managers from other units to coordinates activities and participates in management team meetings
Manages the personnel activities of the operation and coordinates the work efforts of staff to meet departmental expectations
Develops standards for retail and/or concessions food and services, and evaluates new products and industry trends in order to improve operations
Directly supervise concessions employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
Provide leadership and direction to Quick Serve Supervisors, Leads and front line staff
Carillion 'Thank You' Scheme, which offers flexible, tax efficient benefits such as child care vouchers, cycle to work scheme & discounts on high street brands

Boston, MA

Ram Zone / Concessions Manager

Boston, MA

Smith-Kemmer

Boston, MA

Ram Zone / Concessions Manager

Create and execute marketing plan for Ram Zone locations
Create and manage schedule of students for Ram Zone and concession events
Prepare selling locations (set merchandise and displays, stock product, ensure proper supplies are in place, schedule staff, other duties associated with preparing venues for retail sales) for each event to meet Bookstore presentation standards
Coordinates with customer service manager, # 004903.0002, to schedule cashiering staff for stadium events. Manage customer service staff at events
In consultation with the Bookstore Director, position will use past sales and sales projections to establish sales and operational budget for department. Using financial information provided by the Bookstore’s Accounting Department (sales, expenses, etc.) position will monitor budget in order to meet budget goals
Manage daily work assignments of student staff
Responsible for transfer of money for events following established procedures and timelines

present

Chicago, IL

Senior Concessions Manager

Chicago, IL

Reinger Group

present

Chicago, IL

Senior Concessions Manager

present

Assists with control of all inventories, product cost, cash handling and purchasing
Develops, trains and conveys brand clarity through menu, product and beverage knowledge
Create, drive and accomplish strategic goals for the department through analysis, innovation and analytics
Ensures proper cash handling procedures are being performed
Executes all security, safety and sanitation standards
Respond and assist in any departmental guest service issues
Regularly obtains feedback from clients and guests to improve operations

Education Education

Bachelor’s Degree in Restaurant Management

Johnson & Wales University

Bachelor’s Degree in Restaurant Management

Skills Skills

Demonstrated financial acumen; P&L accountability and/or contract-managed service experience is highly desirable
P&L accountability and/or contract-managed service experience is desirable
Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts
Team builder and ability to successfully manage and develop a team
Ability to communicate effectively both orally and in writing
Proficient communication skills (verbally and in writing)
Proven track record of being organized, dependable and self-motivated
Self starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations
Able to work independently and have the capacity to manage up and down
Flexibility, ability to work extended or irregular hours to include nights, weekends and holidays

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11 Concessions Manager resume templates

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Club Concessions Manager Resume Examples & Samples

Assist the Director of Concessions with the concessions operation to include duties such as booking, selecting and costing menu items, pricing, equipment rental, clerical responsibilities and general office duties
Continuously improve operation and guest experience on the Club level
Oversee the Concessions Cleaning department, responsible for all concessions areas
Work with Culinary and Concessions teams to reduce waste, cost and labor to meet or exceed budget

Quick Service / Concessions Manager Resume Examples & Samples

Oversees all aspects of the Retail Foods operation, including set-up, menu selection, food preparation, service, breakdown and cleanup
Training, coaching, engaging, developing, disciplining, Retail Food staff
Supervising, supporting and planning Retail Food events of varying sizes and levels at the Convention Center
Ensuring that all Aramark brand standards and initiatives are consistently achieved
Accounts for cash received from sales and monitors cash handling procedures
Ensure that appropriate sanitation, organization, and safety standards are met through the use of checklists, hands-on supervision, and follow-up
Directly supervise Retail Foods operations including such duties as coordination of staff and rental equipment, set-up, preparation, service, break down, beverages, and events of varying size and complexity
Assist with booking of events, selecting and costing menu items, and pricing as needed
Plan, prepare, and keep record of scheduling, hiring, discipline, and performance reviews
Review inventory and sales records to prepare reports for management and budget departments
Formulate pricing policies for merchandise, according to profitability requirements
Estimate consumer demand while determining the types and amounts of goods to be sold
Participate in management team meetings
Interface with vendors and key service users within client organization
Facilitate external customer relations; represent ARAMARK and the client at any and all meetings and events
Prepare and/or purchase necessary permits as required by King County Public Health
Develop methods and procedures to increase sales, expand markets, and promote business
Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays appropriate to the market
Work with the event manager and exhibitor manager to secure space for retail foods throughout the building
Understand Micros systems and troubleshoot problems as they arise

Concessions Manager Resume Examples & Samples

Directly supervise concessions employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
Ability to manage in a fast-paced and diverse environment with focus on client and customer service is required
Experience supervising in a union environment/Collective Bargining preferred
P&L accountability and/or contract-managed service experience is desirable

Concessions Manager Resume Examples & Samples

Assist the Director of Concessions with the concessions operation to include duties such as booking, selecting and costing menu items, inventory, pricing, equipment rental, clerical responsibilities and general office duties
Previous management or supervisory experience in within a convention center or sports venue is preferred
Candidate must be willing to be hands on with staff and operations and be willing to work event-based hours that include evenings, weekends and holidays

Concessions Manager Resume Examples & Samples

Productivity: Create value through efficient operations, appropriate cost controls, and profit management. Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives. Ensure entire team is trained and able to execute. Supervise team regarding production, quality and control
Requires at least 2 years experience and prior experience in a management role
Previous management experience within a convention center or sports venue
P&L accountability and/or contract-managed service experience

Concessions Manager Resume Examples & Samples

Strong supervisory, leadership, and communication skills
Direct reports may include up to 5 full-time employees
Set goals and map the path to achieving those goals
Manage payroll to keep labor below budgeted amount for all events
Manage waste and arrange to receive credits where applicable with suppliers
Partner with health department, fire marshal, and other regulatory commissions
Compliance with standardized inventory control procedures
Ensure proper planning and execution for concessions events
Work with corporate director of concessions on large scale projects
Respond to guest feedback in a timely manner
Be willing to help other departments with their needs
Minimum of 3-5 years’ management experience in a high-volume concessions environment, large resort property, or high-volume convention center and strong working knowledge of food production operations
Must have Bachelor’s degree
Motivate employees and lead large groups with diverse backgrounds
Demonstrate excellent skills in verbal and written communication

Concessions Manager Resume Examples & Samples

Directly supervise concession employees with responsibility for hiring, discipline and performance reviews
Experience working in a Union Environment
Ability to manage in a fast paced and diverse environment

Tsongas Center Umass Lowell Concessions Manager Resume Examples & Samples

Leadership:Leverage Aramark's coaching model to engage and develop team members to their fullest potential. Reward and recognize employees. Ensure individual and team performance meets objectives and client expectations. Plan and lead daily team briefings. Ensure safety and sanitation standards in all operations
Compliance: Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour
Current ServSafe and TIPS/TABS certification

Concessions Manager Kansas Speedway Resume Examples & Samples

Supervise up to 2000 employees and volunteers
Set and manage budgets up to $5MM per event
Recruit and train hourly staff, supervisors, and non-profit volunteer groups
Analyze and optimize concessions operation for throughput
Understand how to open and close inventory based sales
Assess inventory needs and place orders with all suppliers
Maintain equipment in good working order
Ability to drive consistency & strategic and innovative initiatives
Create and enforce best practices throughout operation
SOME TRAVEL to support facilities outside of primary location
Must have excellent leadership, time management, and customer service skills

Concessions Manager Resume Examples & Samples

High volume College, University Sports & Leisure Concessions management experience
Strong financial skills and overall food service management experience at large venues
Demonstrated ability to provide leadership strength/depth to a diverse and talented hourly staff team
Fiscal management experience, including inventory controls, food and labor cost controls
Strong guest/customer focus, with demonstrated success in developing a team that is customer oriented

Senior Concessions Manager Resume Examples & Samples

Direct the concessions department including managers, hourly team members, non-profit volunteers and subcontractors to meet company standards and exceed guest expectations
Ensure concessions locations are set and ready for business prior to doors on day of events, adjust to the business during events as needed
Create legendary experiences for the guests and clients; resolve service issues quickly and follow up as needed
Must be flexible with schedule and able to work different shifts
At least three (3) years of restaurant, hotel or hospitality food service is required
Five (5) years of experience at a GM or Director level overseeing a concessions department
Proven leadership and performance record of success in a fast-paced concessions or restaurant environment
ServSafe, local and state regulatory certificates or the ability to obtain required
Proficient communication skills (verbally and in writing)
Team builder and ability to successfully manage and develop a team
Able to work independently and have the capacity to manage up and down
Ability to work 60 + hours per week (as needed)
Willingness to work a flexible schedule, including days, evening, weekends and holidays
Must be experienced with computers; to include Microsoft Office (Word, Excel and Power Point), Outlook, E-mail and the Internet

Concessions Manager Resume Examples & Samples

Oversee the training of concessions team members on day-to-day operations and procedures; ensure proper staffing for all events
Manage inventory to maintain appropriate par levels and turn rates
Prepare various sales and operational reports as required; analyze product usage and make recommendations to improve
Create, drive and accomplish strategic goals for the department through analysis, innovation and analytics
Maintain assigned areas for proper safety and sanitation compliance
Able to communicate effectively with management team, customers and team members by speaking and comprehending English
Must be able to work extended shifts of 10 hours or more as business dictates

Concessions Manager Resume Examples & Samples

Engages in the financial goals of the operation and overall business with support from the Director of Concessions
Guarantees state, federal and business compliance, including but not limited to responsible alcohol service guidelines, safety and sanitation standards and client requirements
Knowledge of concession point of sale operations to include both front and back of house operations
Assists with control of all inventories, product cost, cash handling and purchasing
Thoroughly and accurately uses applicable Levy systems (BOSS, Point-of-sale, WFM and more)

Concessions Manager With the World Series Champions Chicago Cubs Resume Examples & Samples

Able to communicate effectively with management team, customers and team members
English reading, writing, math and computer skills required
Previous concessions management experience
Stamina to work 60 hours or more per week
Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead
Ability to handle or operate kitchen equipment
Ability to move rapidly and coordinate multiple tasks
Previous concessions supervisory/management experience

Ram Zone / Concessions Manager Resume Examples & Samples

Four-year college degree in a business or marketing related field
Three years full-time supervisory experience or three years full-time retail merchandising experience
Must be able to lift up to 50 pounds and stand for up to 6 hours
Must be able to work evenings and weekends to support games and promotional events
Create and implement operational plan for Ram Zone and Concessions Sales Departments and for summer sports camps
In consultation with the Bookstore Director, position will use past sales and sales projections to establish sales and operational budget for department. Using financial information provided by the Bookstore’s Accounting Department (sales, expenses, etc.) position will monitor budget in order to meet budget goals
Market, merchandise, and display inventory to grow sales
Replenish inventories to ensure venues are prepared for events
Properly track inventory in the MBS POS system (sales, transfers, etc.)
Work with other CSU Bookstore managers (Store Director # 012762.001, Assistant Director # 016555.0001, Merchandise Manager # 001699.0003) on inventory needs, ordering, and customer requests
Coordinate with Bookstore Accounting for funds needed for concessions and off-site events
Responsible for transfer of money for events following established procedures and timelines
Attend Athletic briefings for events as scheduled
Coordinate with LSC IT Department on equipment, repairs, special needs, and game day set-up needs
Manage maintenance of concessions trailers to ensure proper operations
Ensure trailers are properly set for events
Assist Merchandise Manager with product selection and purchases and other operations as needed
Hire, train, and supervise students for all Ram Zone and concession locations and responsibilities and for summer sports camps
Manage daily work assignments of student staff
Create and manage schedule of students for Ram Zone and concession events
Coordinates with customer service manager, # 004903.0002, to schedule cashiering staff for stadium events. Manage customer service staff at events
Coordinate with merchandise and other departments on staffing and inventory needs
Supervise staff at other off-site events. Attend training events necessary for leadership and oversight
Provide customer service on sales floor, via phone, and at concession events to support sales
Serve as a backup cashier providing customer service help during peak times when sales floor needs assistance
Prepare selling locations (set merchandise and displays, stock product, ensure proper supplies are in place, schedule staff, other duties associated with preparing venues for retail sales) for each event to meet Bookstore presentation standards
Create product plan-o-grams for Ram Zone and concession events for the current and upcoming seasons
Lead person for all store event sales that occur at the Bookstore and Ram Zone Fort Collins as assigned throughout the year
Develop and grow relationship with athletic team coaches for sports camps and other events throughout the year
Create and execute marketing plan for Ram Zone locations

Concessions Manager Resume Examples & Samples

Supervise concession personnel; train employees in company procedures; schedule employees to ensure adequate staffing
Good working knowledge of concession procedures and activities normally gained through 3-5 years in the field
2-year degree with an emphasis in business or food service management preferred

Concessions Manager Resume Examples & Samples

Prior experience with campus/university athletic concessions operations
Outstanding customer service skills to insure highest quality of service to campus community; provide training and direction to achieve service excellence
Excellent fiscal management experience to write budgets, control expenditures and meet targets
Marketing experience to creatively identify sales opportunities and grow business to meet goals
Strong supervisory/leadership experience to provide direction and vision for a diverse team of managers, supervisors and hourly employees
Demonstrated critical thinking and strategic planning skills for the operation, to achieve both client and company objectives
Experience establishing operational standards, and working with staff to adhere to standards
Experience analyzing the business, determining new products and services, working through design and successful implementation

Seasonal Concessions Manager Resume Examples & Samples

Has strong attention to detail
Holds team accountable to daily responsibilities to deliver great customer service
Ensures team members have the tools necessary to complete their jobs
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, customers, internal locations, partners and Levy Restaurants team members
Regularly obtains feedback from clients and customers to improve operations
Supports and communicates Company initiatives
Respond and assist in any customer service issues
Able to communicate effectively with management team, customers and team members
English reading, writing, math and computer skills required
Management skills required
Previous concessions management experience
Stamina to work 60 hours or more per week
Must be able to work extended shifts of 10 hours or more as business dictates
Must be flexible with schedule and able to work different shifts
Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead
Ability to handle or operate kitchen equipment
Ability to move rapidly and coordinate multiple tasks
Minimum of two -- three years' supervisory/management experience in a food service position required

Senior Concessions Manager Resume Examples & Samples

Develops, trains and conveys brand clarity through menu, product and beverage knowledge
Taste, and evaluate food and beverage products
Preferred 1-2 years of management industry experience

Concessions Manager Resume Examples & Samples

High volume College or University Sports & Leisure Concessions experience
Fiscal management experience, including food and labor cost controls
Highly developed organizational skills, including ability to manage multiple and often conflicting priorities, meet deadlines and pro-actively address account needs
RELOCATION ASSISTANCE is available for this position!**

Concessions Manager Resume Examples & Samples

Maximize Centerplate's Quick Serve revenue and operational excellence through implementation and oversight of systems and policies related to concessions operations
Provide leadership and direction to Quick Serve Supervisors, Leads and front line staff
Ensure that policies and procedures for processing customer transactions are adhered to
Contribute to goal of making Centerplate #1 in Event Hospitality and the #1 Employer of Choice through personal commitment and leading by example
Bachelors degree and/or appropriate combination of education and experience to support on-the-job effectiveness
Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements

Concessions Manager Resume Examples & Samples

Manages, directs and coordinates financial, personnel, and operational concessions activities including concessions, retail, cash, food sales, novelties and other related services of the Culinary Services department
Interviews, selects trains, schedules, evaluates, and reviews the performance of support staff
Manages, recruits and directs multiple community service groups to perform work at athletic and special functions in accordance with University, State and Federal guidelines
Plans, establishes, updates and implements the objectives and operational polices and procedures to comply with unit, division, and university guidelines
Manages the personnel activities of the operation and coordinates the work efforts of staff to meet departmental expectations
Monitors safety, security, and sanitation activities to comply with university requirements and state and federal laws
Manages and negotiates service contracts and agreements for venues and/or events
Manages cash handling and cash systems
Develops standards for retail and/or concessions food and services, and evaluates new products and industry trends in order to improve operations

Concessions Manager Resume Examples & Samples

Concessions management experience at large stadium/arena venues
Strong understanding or and practical experience with HACCP
RELOCATION ASSISTANCE IS AVAILABLE WITH THIS POSITION! **

Concessions Manager Resume Examples & Samples

Perform other related duties as assigned or requested
Coordinate inventory for playoff games; clean and close concession stands at the end of the season; arrange for equipment shut off and water shut off as needed
Inventory product throughout the sport season to coordinate with scheduled events; place weekly orders with concession supervisor. Schedule and receive deliveries, purchase and pick up products as needed; weekly laundering of cleaning towels needed for events
Work concessions at all high school sporting and band events; coordinate concession staffing for rental groups and special events
Post schedules and set up spreadsheet for department bookkeeper; track receipts and submit to bookkeeper weekly, expense log, reconcile p card, mileage report and time sheet; provide bank and balance funds at the end of each event and turn into bookkeeper weekly, collaborate and balance funds with bookkeeper at the end of each season
Determine menu and pricing for each season, take inventory, confirm pricing from vendors, schedule equipment set-up, place orders and stock stands for events
Make sure that concession stands are in working order (hot water, cold water, electrical, equipment, maintenance, pest control) and are clean and meet Tri County Health food preparation requirements; coordinate health inspections; troubleshoot as needed
Set training dates and train school concession managers to run concession stands during games; hold trainings throughout the year as needed to staff events

Assistant Concessions Manager Resume Examples & Samples

Maximize Centerplate's Quick Serve revenues and operational excellence through oversight of systems and policies related to concessions operations
Provide leadership and direction to Supervisors, Leads and line staff
Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness
A minimum of 2 years of previous leadership experience within a diverse food and beverage environment
Venue catering/concessions experience and multi-site experience strongly preferred
Demonstrated financial acumen; P&L accountability and/or contract-managed service experience is highly desirable
Competent in all Microsoft Office programs

Assistant Concessions Manager Resume Examples & Samples

Leadership: Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance. Ensure food service appropriately connects to the Executional Framework. Coach employees by creating a shared understanding about what needs to be achieved and how to execute. Reward and recognize employees. Ensure safety and sanitation standards in operation
Financial Performance: Build revenue and manage budget which includes cost controls with regard to food, beverage and labor as well as ensuring the completion and maintenance of P&L statements. Adopt all Aramark processes and systems to eliminate custom/manual reports. Utilize food production software to assure compliance with contracts. Accurately compute all menu costs for sales opportunities as well as on-going menu revisions. Understand performance metrics, data, and order and inventory trends; educate teams on key levers to improve margins
Compliance: Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour. Ensure compliance with government regulations and education on industry trends
Requires at least 1 year of experience and prior experience in a management role

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