Collections Rep Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the collections rep job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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C Schoen

Casandra

Schoen

75663 Bethel Overpass

Dallas

+1 (555) 686 6757

75663 Bethel Overpass

Dallas

Phone

p +1 (555) 686 6757

Experience Experience

Detroit, MI

Collections Rep

Detroit, MI

Nader and Sons

Detroit, MI

Collections Rep

Works in BAR or PCS work file as assigned
Maintains daily work file, assigned reports and or special projects. Works in BAR or PCS
Coordinate with A/R representatives to process credit memos against customer's accounts (discounts, price adjustments, etc.)
Work closely with the field sales team to resolve payment issues
Ascertains account information and updates makes necessary corrections in regards to the insurance data or patients registration
Assist in investigating and resolving unapplied cash receipts
Performs all other duties as assigned

Dallas, TX

Collections Rep, Post

Dallas, TX

Erdman Inc

Dallas, TX

Collections Rep, Post

Uses various collection systems to update customers’ accounts and to send correspondence
Other job duties may include the following: Understands and adheres to Fannie Mae (FNMA), FHA (HUD), Veteran’s Administration (VA), and all private mortgage insurer’s (PMI) rules and guidelines
Motivates staff to obtain individual and unit objectives
Take all necessary actions to collect payments or charge-off recoveries via predictive dialer or by manual inbound/outbound calls
May initiate and prepare files for repossession, charge-off, NOD and skip trace
Responds to written correspondence
Understands and adheres to the Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting Act

present

Boston, MA

Senior Collections Rep

Boston, MA

Nicolas LLC

present

Boston, MA

Senior Collections Rep

present

Performs statistical and analytical reporting of default management accounts
Adheres to, and monitors staff’s adherence to, Fair Debt Collection Practice Act; Collection, Repossession, and Bankruptcy laws/regulations; Fair Credit Reporting Act and mortgage Insurer/Investor/PMI guidelines
Ensure company policy is being followed concerning lock off and delivery to delinquent customers. Provide reports to the credit and collection manager and credit and collections supervisor for distribution to the area directors
Evaluates hardship requests and approves loss mitigation modification and repayment agreements, fee waivers, and credit bureau changes in accordance to Bank policy
Manages work assignments. Actively participates in the staffs monthly review process
Directs and assists in the operational and technical functions of the unit
Performs other duties as assigned

Education Education

Bachelor’s Degree in Accounting

Georgia Southern University

Bachelor’s Degree in Accounting

Skills Skills

Ability and Knowledge of Basic Computer Skills
Good knowledge of consumer and or mortgage collection activities
Provides information and knowledgeable assistance regarding mortgage loans
Builds customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately
Mathematical Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Strong Negotiation and Verbal Communication Skills
Recommends accounts for charge off and Notice of Default filings, if applicable. Prepares foreclosed inventory for liquidation
Reviews, approves and monitors repossessions assignments for Auto, RV and Marine, if applicable. Prepares inventory for liquidation
Excellent problem resolution experience and client advocacy skills
Adheres to, and monitors staff’s adherence to, Fair Debt Collection Practice Act; Collection, Repossession, and Bankruptcy laws/regulations; Fair Credit Reporting Act and mortgage Insurer/Investor/PMI guidelines

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7 Collections Rep resume templates

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Collections Rep Team Lead Resume Examples & Samples

Ensures default management functions are executed with accuracy, efficiency, and is in compliance with Bank policy and procedures as well as regulatory standards
Receives customer escalation calls and attempts to reach an amicable resolution
Communicates effectively with internal and external customers
Performs training for new hires and assists supervisor daily in continual training and development of assigned support staff; ensures the performance objectives are being met; and makes recommendations concerning staff performance
Collaborates with manager to establish and communicate performance standards and objectives to all staff. Completes performance reviews, audit reviews, staffing, reporting and training in conjunction with manager
Acts as a lead in various duties
Operating, monitoring, and compiling reports
Delegating various assignments to default management staff
Reviewing and approving documents
Submitting work orders
Verifying all corrections and adjustments have been made upon receipt of completed work
Monitors staff’s adherence to Fair Debt Collection Practice Act, Collection, Repossession and Bankruptcy laws/regulations, Fair Credit Reporting Act and mortgage Insurer/Investor/PMI guidelines
High School Diploma or GED require
Minimum 2+years of consumer and or mortgage collection experience with emphasis on telephone contact
Good knowledge of collection policies and practices
Thorough knowledge of consumer and residential real estate loan products and related servicing procedures and requirements
Good understanding and knowledge of internal loan processes and governmental regulations and extensive compliance requirements
Good knowledge and understanding of Fair Debt Collection Practice Act, Collection Laws and Fair Credit Reporting Act

Collections Rep-monthly Bonuses Resume Examples & Samples

Effective verbal and interpersonal skills
Essential computer skills
Ability to work with a team setting and be supportive of the team members
Ability to work successfully in a fast paced environment
One or more years call center customer service or collection experience

Senior Collections Rep Resume Examples & Samples

Ensures adequate training for staff to effectively collect on delinquent loans, leases, lines of credit, credit card, overdraft and mortgages, including bankrupt accounts as applicable to their job responsibility. Understands and meets all requirements for investors and insurers if applicable
Evaluates hardship requests and approves loss mitigation modification and repayment agreements, fee waivers, and credit bureau changes in accordance to Bank policy
Manages work assignments. Actively participates in the staffs monthly review process
Complete knowledge of FDCPA, SCRA, FCRA and all other collection related Acts

Assoc Collections Rep Resume Examples & Samples

Submits third party claims on the electronic billing system or prints to paper if appropriate, with necessary edits to ensure compliant billing practices
Reports any variances in workload to the Billing Supervisor
Reviews claims for accuracy and verification of diagnostic/procedural coding and provides documentation required for complete billing
Documents claim mail dates to initiate the follow up process
Maintains ongoing knowledge of Medicare, Medicaid and all other third party billing requirements
1 to 2 years of college or business experience

Collections Rep, PRE Resume Examples & Samples

Oversees analysis of financial information to make appropriate repayment agreements for customers with delinquent accounts
Motivates staff to obtain individual and unit objectives
Recommends accounts for charge off and Notice of Default filings, if applicable. Prepares foreclosed inventory for liquidation
Years of functional/professional experience: 2+ years in collections
Years of supervisory or managerial experience: 1+ years as a supervisor or 2+ years as a lead in a collections group
Complete knowledge of Fair Debt Collection Act, Collection Laws and Fair Credit Reporting Act
Thorough knowledge of investor/insurer agency relationships and guidelines
Experience with federal, state and agency compliance as it relates to default management

Collections Rep Resume Examples & Samples

Reconcile accounts and correct misapplied funds
Assist in investigating and resolving unapplied cash receipts
Coordinate with A/R representatives to process credit memos against customer's accounts (discounts, price adjustments, etc.)
Maintain Collection notes for follow-up and keep track of pending issues with customers
Responds to customer telephone inquiries about invoices, service and product billing, price discrepancies, provides customers with copies of statements, bills, etc
Work closely with the field sales team to resolve payment issues
Minimum of 1-3 years’ experience in collections or accounts receivable role
Experience in business-to-business collections preferred
Knowledge and experience using Credit and Collection software
Excellent working knowledge of Microsoft Excel, specifically experience using pivot tables and v-lookups
CRM knowledge a plus but not required
Ability to handle changing priorities and meet deadlines on a daily basis
Excellent customer service and telephone skills. Must be detail-oriented and well organized
Experience with SAP, Oracle, or other enterprise-level software preferred

Senior Consumer Collections Rep-late Stage Resume Examples & Samples

Must be able to train and coach other reps
Excellent negotiation and time management skills mandatory
A solid understanding of all aspects of the Siebel application
A minimum of 3-5 years previous Automotive collections experience
Excellent computer skills, including proficient in Microsoft Office Suite
Must be able and available to work up to 9:00p.m. in specified region to be considered a viable candidate for this role, and mandatory Saturdays as needed

SFS Collections Rep Resume Examples & Samples

Work with charge-off customers on their deficiency balances and attempt to bring current
Post payments and maintain records on charged off accounts
Assign charge-off accounts to attorneys for legal action
Work closely with attorneys on deficiency balances
Attend court cases as needed
Monitor bankrupt charge off accounts
Assist adjusters on delinquent accounts
Represent the bank at court hearings
Bachelor’s degree (B.A.) or equivalent preferred and/ or one to two years related experience and/or training; or equivalent combination of education and experience
Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals
Extensive knowledge of all Microsoft Office programs, i.e. Word, Excel, Outlook
Ability to provide transportation to and from the court house

Senior Collections Rep Resume Examples & Samples

Ensure company policy is being followed concerning lock off and delivery to delinquent customers. Provide reports to the credit and collection manager and credit and collections supervisor for distribution to the area directors
Ensure all Fair Debt Collection Practices Act rules and regulations are strictly adhered to and followed
Ensure collection operations call completed with integrity and with high customer service standards
Maintain a high level of customer service, quality and productivity
Manage assigned portfolio of accounts to ensure departmental standards are met or exceeded
Ensure compliance with departmental and company policy and procedures on a daily basis
Monitor daily operational performance and reporting requirements
Additional duties and responsibilities as required
Excellent PC skills (Proficient with Microsoft Word, Excel, Internet and E-mail communications)
Excellent communication and organizational and workload tracking skills
Working knowledge and experience with FDCPA rules and regulations
Knowledge of customer account research, account reconciliations, account receivable past due aging and customer dunning process
Ability to recommend/code accounts for return to collections/districts and or placement with outside collection agency
Associated degree in Accounting or equivalent experience
1-2 years Consumer and/or Commercial collections experience

Collections Rep TL PRE Resume Examples & Samples

Take all necessary actions to collect payments or charge-off recoveries via predictive dialer or by manual inbound/outbound calls
Uses various collection systems to update customers’ accounts and to send correspondence
Good knowledge of consumer and or mortgage collection activities

Collections Rep Resume Examples & Samples

At least 12-18 months Collections or customer service experience with bank products
PC/ Microsoft Office and predictive dialing experience
At least 1 years Bilingual (Spanish) preferred
Effective communication skills; ability to negotiate to meet objectives
Effective negotiation skills and effective follow-up with customers to ensure adherence to repayment terms
Knowledge of all applicable collection laws including FDCPA and GLB
Thorough knowledge of overdraft, credit card, and consumer loan portfolios
Ability to assist in collection efforts on mortgage portfolio
Working knowledge of Repayment Plans, GSE requirements, as well as all applicable state regulations

Collections Rep, Post Resume Examples & Samples

Monitors skill level of staff and provides necessary training. Informs staff of new or revised policies and procedures
Performs statistical and analytical reporting of default management accounts
Responds to written correspondence

Collections Rep Senior PRE Resume Examples & Samples

Directs and assists in the operational and technical functions of the unit
Adheres to, and monitors staff’s adherence to, Fair Debt Collection Practice Act; Collection, Repossession, and Bankruptcy laws/regulations; Fair Credit Reporting Act and mortgage Insurer/Investor/PMI guidelines
Years of functional/professional experience: 4+ years in collections
Years of supervisory or managerial experience: 2+ years as a supervisor
Complete knowledge of consumer and or mortgage products

Collections Rep Resume Examples & Samples

Supports and adheres to personnel policies and programs which specify privileges and responsibilities of employment, including compliance with an adverse incident reporting system, quality improvement program, patient safety initiatives, and risk management program
Organization– Proactively prioritizes needs and effectively manages resources and time
Customer Orientation – Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Decision Making– Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or develops appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
Contributing to Team Success–Actively participates as a member of the Center’s team to move the team toward the completion of goals
Technical Skills –
Minimum (1) year of experience in a medical office setting highly preferred. (i.e. ambulatory surgery center, hospital, doctors office) preferred
Knowledge of managed care payers and medical terminology is preferred

Collections Rep-spoc-collections Resume Examples & Samples

Responsible for meeting established performance standards (Roll backs, Repayment terms, Reinstatements, Re-engagement of customers into Loss Mitigation) by collecting delinquent payments and evaluating potential work out options with customers over the phone. Achieve numeric standards for servicing delinquent accounts without sacrificing quality of service
Any other job responsibilities requested by management
Ability to meet department attendance guidelines, with shifts that include evenings, weekends, and overtime as scheduled
Persuasive and professional communication skills
Strong Customer Service soft skill abilities
Strong verbal and written communication skills and good telephone techniques
A strong numeric aptitude, problem solving and analytical skills

Collections Rep Resume Examples & Samples

Must have superior communication and customer service skills, including professional empathy, customer care, passion and enthusiasm, problem-solving skills, and the ability to overcome basic objections
Provides written and verbal responses to customer inquiries as needed
Ability and Knowledge of Basic Computer Skills
Strong Negotiation and Verbal Communication Skills
Experience in Skip Tracing
Must be familiar with FDCPA guidelines
Reasoning and Critical Thinking Ability
2+ years previous Call Center experience required, with a minimum of 2 years in a Collections environment

Collections Rep-hach Resume Examples & Samples

Contact customers daily to resolve past due accounts and to determine how to prevent future payment delays. (Heavy call volume - approximately 300-400 incoming and outgoing phone calls per week)
Negotiate payment plans or schedules with delinquent customers
Maintain accounts daily within credit guidelines based considering
High School Diploma or GED required
Basic knowledge of accounting required or 2-year degree in Accounting or Finance preferred
Minimum of 2 years experience working with credit or collection preferred
Strong customer service skills required
Ability to communicate professionally both verbally and in writing required
Strong Microsoft Office skills including Excel and word processing
10-key by touch preferred
Minimum of 50 wpm typing

Assoc Collections Rep Resume Examples & Samples

Complete and independently manage account follow-up based on preset follow-up guidelines defined by payor type and account balance
Daily focus on attaining productivity standards, recommending new approaches for enhancing performance, and productivity when appropriate
3 years collections experience and medical terminology preferred
Quantitative skills: Ability to calculate expected reimbursement based on contract rates or fee schedules
Familiarity with the 835 transaction code set

Collections Rep Resume Examples & Samples

Works accounts receivable in assigned area to maximize reimbursement. Utilizes knowledge of PPO, HMO, Government, and DME guidelines
Contacts various payers and patients to collect on outstanding accounts. Tracks and enters all calls for documentation, trending and reporting
Identifies patterns of insurance concerns that directly impact cash flow
Handles multiple insurance and patient incoming calls and responds to each call in an efficient, effective, and professional manner
Ascertains account information and updates makes necessary corrections in regards to the insurance data or patients registration
Maintains ongoing knowledge of third party billing requirements. Understands billing timeliness and urgency in meeting all claims and filing deadlines. Keeps current with knowledge of professional payer contracting agreements
Maintains daily work file, assigned reports and or special projects. Works in BAR or PCS
Balances and closes batches in a timely manner
Works in BAR or PCS work file as assigned
Reviews and responds to Insurance and/or Patient correspondence timely
Reviews and responds to site correspondence timely
Reports to supervisor any concerns or discrepancies in a timely manner
Attends department meetings
Audits and reviews daily task to ensure accuracy and completeness prior to end of shift
Meets productivity, collections and quality goals/standards
Knowledge of medical billing and collecting
Excellent problem resolution experience and client advocacy skills
Requires good written and verbal communications skills to communicate effectively with individuals at all

Assoc Collections Rep Resume Examples & Samples

Verify claim is received by commercial payor timely in accordance with the timely filing limits of the contractual agreement and/or state or federal regulations
Monitor accounts receivable daily through worklists and check claim status through payor claims department or online to ensure proper claims processing
Complete periodic payor phone calls to confirm claim status and drive claim resolution as dictated by department collections policies
Document follow-up activity or pertinent notes (e.g., date of receipt, reference number) within the system of record to track and record overall claim process history
Obtain and submit any necessary documentation to support claim processing if required by the contractual agreement, payor guidelines, or state or federal law
Report any critical account issues or barriers in the collections process to the Co-Op PFS Manager
Trend and document ongoing payor issues and notify PFS management
Ensure that all activities related to hospital collection functions meet department requirements, maximize revenue collection, and achieve leading practice levels of performance

Assoc Collections Rep Resume Examples & Samples

Tracks the basic denials, e.g. eligibility, to identify issues and escalates to the Supervisor for systematic
Requires 1 year medical billing and or collection experience in a healthcare setting with data entry skills
Excellent telephone etiquette
Must have a professional and mature demeanor
Excellent organizational skills and ability to prioritize tasks/projects
Ability to work in a fast-paced department and handle multiple tasks, work with interruptions
Coding Knowledge (CPT/ICD9/HCPS) highly desirable
Previous experience in electronic billing format

Senior Collections Rep Resume Examples & Samples

Works accounts receivable in assigned area to maximize reimbursement. Utilizes knowledge of PPO, HMO, Government, and DME billing guidelines-30%
Updates registration and insurance data, analyze data, review records-10%
Reads and reviews EOB’s for appropriate response to situation.-10%
Determines credit worthiness of patients, formulates credit and collection process according to guidelines
Other duties may be assigned as needed

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