Collections Agent Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the collections agent job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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J Hilll

Johnny

Hilll

7595 Quitzon Wells

Los Angeles

+1 (555) 649 9968

7595 Quitzon Wells

Los Angeles

Phone

p +1 (555) 649 9968

Experience Experience

Philadelphia, PA

Collections Agent

Philadelphia, PA

Spinka, Zulauf and Nienow

Philadelphia, PA

Collections Agent

Handle on a timely basis customers with past due accounts less than 30 days in order to optimize loss prevention
Perform other duties assigned to you
Make outbound and receive inbound calls and consistently follow Discovers recovery call model and techniques
Make decisions about acceptance/return of partial payments
Negotiate workouts and repayment plans
Performs the necessary follow up with customers who have not met the terms of the DPA
May assist with compiling statistical reports and other special projects

Chicago, IL

BB Collections Agent

Chicago, IL

Nicolas, Weber and Koss

Chicago, IL

BB Collections Agent

Develop and maintain working relationships with clients and internal support teams
Analyze and provide support for billing issues to internal teams for review or correction
Provide clear documentation of all collection activity within collections system
Review, interpretation, and discussion of contract terms with internal and external customers
Communicate (verbal and written) in professional manner with valued external clients and internal sales department
Working knowledge of computers
Send all correspondence necessary for the management of the assigned accounts

present

Phoenix, AZ

Reservation Collections Agent

Phoenix, AZ

Anderson, Dickinson and Feest

present

Phoenix, AZ

Reservation Collections Agent

present

Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers
Assist management with special projects
Follow up with guests to book dates or assist for customer service reasons
Collecting of fees
Call expired marketing package guests to verify details, answer questions, offer opportunity to use package by collecting an extension fee and assist in booking dates
Expertise in the reselling and saving of packages
Transfer guests to our different Transfer Partners

Education Education

Bachelor’s Degree

University of California, Irvine

Bachelor’s Degree

Skills Skills

Ability to feel comfortable sitting for most of an 8h shift
Reliable and able to assume decisions
Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills
Able to efficiently multitask
Ability to maintain outstanding attendance at all times
General knowledge of automobile retail operations
Ability to effectively communicate in a respectful and assertive manner
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class
General knowledge of accounting and collection practices
Excellent computer abilities to navigate our care systems, as well as the Windows environment

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12 Collections Agent resume templates

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Collections Agent Resume Examples & Samples

A proven track record in credit management
Collections experience an advantage
QFA or APA in housing loans (Loans & Regulations advantageous)
Ability to work to designated individual & team targets

Collections Agent Resume Examples & Samples

To work on the automated dialer telephone system to collect overdue payments from the client base and assertively negotiate with KBC clients who are in arrears in line with current ASU strategy and policies
Each agent is responsible for maximizing the amount of money that is collected against overdue balances
To maintain a professional and compliant relationship with all clients while maintaining the focus to exceed set targets
To validate if payments have been made on payment due dates as set by the previous agent, negotiating strong promises to pay with clients and to determine the next step in the ASU strategy
The phone team will also be responsible for direct debit management and other "portfolio maintenance" campaigns as required by the business intuitively identifying cross selling opportunities as they arise
To feed into the regular team meetings with regards to observations on strategies / effectiveness and suggestions for future campaigns
To refer accounts onto other teams within the Arrears Support Unit in line with credit policy and the ASU strategy
The objectives and outcomes expected of the customer contact team / agents will be driven by the campaigns identified by the telephony/ resource manager and the targets set will reflect these expected outcomes
To support other teams within the ASU as required
Accurate systems updates are expected by the ASU Customer Contact Phone agent with an Action & Results code and any other relevant notes required
The successful candidate will typically have up to 3 years' experience within a similar environment
Relevant third level qualification or professional equivalent
Minimum APA Loans qualified desirable and committed to further continuous development
Results focused, used to driving performance to meet tough targets
Experience with automated dialler preferable
Professional telephone negotiation technique
Excellent time management, interpersonal, organisational, oral and written communication abilities

Inbound Collections Agent Resume Examples & Samples

In addition to health and time off benefits, you’ll be eligible for incentive compensation, tuition reimbursement, and more! And, since we are available to customers 7 days a week between 8am and midnight, you may find a schedule that complements school or other commitments
Ability to make independent decisions based on established guidelines
Ability to effectively handle complex technical customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfaction
Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries
Must be able to prioritize work, manage time effectively and work successfully in a fast paced, multi faceted environment
Ability to meet or exceed established performance goals
Must be able to adhere to an assigned work schedule, must be dependable and punctual
Will acquire and retain multiple product range knowledge
Bonus opportunity of up to three hundred dollars a month

Collections Agent Resume Examples & Samples

Implement the Company's Credit Control practices as per the Policy and Procedures documents
Identification, documentation, and resolution of telephone enquiries in an efficient and timely manner (as per deadlines)
Achieve targets on a monthly basis
Project a professional and customer focused impression of company
Deal with customers in an empathetic and professional manner in difficult or awkward situations
To make empowered informed decisions within a timely manner to reduce the business exposure to bad debt and potential unnecessary disruption to the customer
Ensuring that accurate records are maintained in the relevant systems
Communicate and escalate to immediate Supervisor when necessary all issues related to account queries in a timely manner
Daily activity success against company key performance indicators
Meet the agreed standard levels of quality
Experience of working in a fast paced call centre environment working to targets
Excellent work ethic and confident phone manner essential
Excellent interpersonal and organisational skills
Experience of working to and performing against set targets
Ability to deal positively and professionally with difficult situations which may arise
Proactive attitude - must have ability to take initiative to get the job done
Strong PC skills - MS office/data entry experience

Collections Agent Resume Examples & Samples

Collects gaming debt from patrons by both phone and mail
Investigates finances and ability to pay through various databases
Travels both locally and nationally as related to collection functions
Answers telephone inquiries regarding guest accounts
At least 2 years of experience in Casino Cage, Credit, Collections or Pit Operations
Ability to type approximately 40 words per minute
Ability to access the computer via computer keyboard and operate office equipment, such as telephones, copier/fax machine, and 10-key adding machine
Working knowledge of mathematical skills, such as addition, subtraction, multiplication and division
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Must possess effective listening abilities

Reservation Collections Agent Resume Examples & Samples

Collecting of fees
Meet minimum production standards for collections and extensions
Expertise in the reselling and saving of packages
Keeping accurate log of reservations and extensions on spreadsheet
Assist management with special projects
Call expired marketing package guests to verify details, answer questions, offer opportunity to use package by collecting an extension fee and assist in booking dates
Must possess basic data entry and word processing skills
Must be able work a variable schedule, including evenings and weekends based on call center needs
Call center and collections experience

Collections Agent Resume Examples & Samples

Responsible for ensuring that every customer receives the appropriate experience on every contact, either inbound or outbound
Responsible for making a relevant arrangement to obtain repayment of the outstanding arrears or balance, agreeing full and final settlements, or assessing offers relating to customers in financial difficulties or vulnerable customers in line with policy and procedures
Responsible for delivering all personal key performance indicators and objectives so that business goals are met
To assess and resolve enquiries, requests and complaints primarily on the telephone but also by post, email or other electronic channels to ensure that customer and introducer enquiries are resolved at first point of contact unless specialist knowledge or investigation is needed
Accountable for using sound judgement and taking decisions within established procedures
Accountable for adhering to all internal policies and procedures plus internal and external controls such as data protection, customer service call evaluation framework for each service request
Responsible for accurately maintaining company systems so that any information given, actions taken relating to any customer enquiry, or relevant details are accurately logged and followed up within agreed service level agreements

Cbps Collections Agent Resume Examples & Samples

Good Communications and strong ability to negotiate and liaise with customer from various segments
Good probing and basic analytical skills
Ability to balance customer service and collections goals
Desirably 3 years collections related activities

Cbps Collections Agent Resume Examples & Samples

Good Communications and Negotiations
Good probing and analytical skills
Persistent attitude
Ability to weigh cost benefit
Prior work experience in a related job that would provide a good understanding of activities, policies and procedures

BB Collections Agent Resume Examples & Samples

Client relations experience
Proficient in Excel, including pivot tables
Proficient in all Microsoft Office applications
Troubleshooting and critical thinking skills
Organizational skills to include day-to-day management of portfolio
Ability to complete detailed account reconciliation of existing billings with internal stakeholders
Self Starter, Proactive, Arrive at conclusions him/herself, Work independently and obtain results
Displays analytical ability to troubleshoot issues to their completion
Collections related experience, preferably business to business or corporate collections
Experience with Oracle strongly preferred
Bilingual in Spanish a plus

Entry Level Collections Agent Resume Examples & Samples

Previous collections, call center or sales experience
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with all applicable laws
Alliance Data participates in E-Verify

Collections Agent Resume Examples & Samples

Conducts a high volume of outbound calls to customers regarding the collection of past due contract premiums and/or delinquent accounts for services rendered
Determines the reason of the delinquent account and arranges terms of Deferred Payment Arrangement (DPA)
Confer with customers by telephone in attempt to determine payment schedule and/or whose credit card has rejected or expired leading to open amounts on their account
Performs the necessary follow up with customers who have not met the terms of the DPA
May refer certain accounts to collection agencies
Follows company policy and FDCPA guidelines in the collections of 1st Party defaulted accounts
Tracks statistics on success of outbound collection calls
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
1-3 months previous collections experience preferred
Skill in verbal and written communications
Skill in providing customer quality service in all job tasks
Skill in managing escalated calls from upset customers
Using established procedures and working under immediate supervision, performs assigned tasks
Ability to work assigned schedule regularly and reliably
Ability to effectively make outbound calls, take inbound calls using a dialer and or manually
Ability to use computer systems to navigate collections database effectively
Effectively use skills and tools to locate, contact and resolve delinquent debts

Entry Level Collections Agent Lenexa Resume Examples & Samples

Schedule flexibility to work 30-40 hours per week including days, evenings and weekends
Ability to feel comfortable sitting for most of an 8h shift
Must live within 60 mile radius from Lenexa Care Center
Previous experience telecommuting or working remotely
Ability to negotiate a payment
Computer abilities to navigate systems, as well as the Windows environment

Collections Agent Resume Examples & Samples

Negotiate workouts and repayment plans
Handle most complex collection inquiries and issues
Make decisions about acceptance/return of partial payments
May assist with compiling statistical reports and other special projects

Collections Agent Resume Examples & Samples

Handle on a timely basis customers with past due accounts less than 30 days in order to optimize loss prevention
Identify potential risk situations and report them to the designated Representative and/or to the Supervisor
On certain occasions, approve extensions on loan/lease contracts, up to one month
Adhere to collection guidelines and various laws pertaining to collection activities
Monitor on daily basis the list of pre-authorized payments returned by financial institutions, and communicate to customers if necessary
Assist the Customer Accounts Representatives, Insurance Specialists and the Specialized Collections team as required
Participate in the handling of inbound calls
Send all correspondence necessary for the management of the assigned accounts
Perform other duties and assigned tasks according to specific needs
1-3 years’ experience in customer service in a call center
Experience with outbound calls required
Collections experience is an asset
Bilingual: excellent oral and written communication skills in both English and French
Work with minimum supervision and able to take decisions that are in the best interest of the organization
Ability to promote a cooperative environment and to build team cohesiveness
Excellent computer skills: Ms Office (Excel, Word, Outlook)
Reliable and able to assume decisions
Ability to set and manage priorities

Collections Agent Start Resume Examples & Samples

Ability to maintain outstanding attendance at all times
Excellent computer abilities to navigate our care systems, as well as the Windows environment
Basic mathematical abilities

Collections Agent With Advanced French Resume Examples & Samples

Advanced level of French and English (both written and spoken)
Strong communication skills (both spoken and written)
Previous accounting experience/studies (in particular AR) is advantage
Reliable, proactive approach to entrusted tasks (thinking outside the box is a plus)

Collections Agent Resume Examples & Samples

Obtain client information by answering telephone calls; interviewing clients and authorized users to verify information and identity
Ask probing questions in order to better understand customer’s current financial state
Flexible and adapt to change well
Able to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class

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