Change Manager Resume Samples

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O White

Ollie

White

86569 Santiago Falls

San Francisco

+1 (555) 293 1326

86569 Santiago Falls

San Francisco

Phone

p +1 (555) 293 1326

Experience Experience

San Francisco, CA

Change Manager

San Francisco, CA

Jacobson-Beatty

San Francisco, CA

Change Manager

Support new/existing clients to execute the initial and on-going transformation of their operating model. Work closely with clients during the implementation project to ensure success of the transition of their business to SEI. Manage existing clients change agendas in supporting the rollout of new services and any additional change projects for these clients
Work with the programme to ensure change management activities are integrated into the overall project plans and approach
Support the execution of the plans through coaching the local change management teams as well as providing coaching on programme sponsorship and leadership to senior executives within the programme
Manage and refine OCM strategy and approach for the Programme drawing on stakeholder input lessons learned to ensure the strategy and approach is fit for purpose
Actively participate in business development and client relationship development
Maintains, audits and continually improves ITSM change management processes to assure coordinated multi-service provider, change management processes including: Create and process a Request for Change (RFC), Assess and evaluate change, Coordinate change with stakeholders, test change prior to release, authorize and schedule change implementation, implement change, and review and close change record
Provides expertise support to CSM's in the CM & RM service improvement plans

San Francisco, CA

IT Change Manager

San Francisco, CA

Gerhold and Sons

San Francisco, CA

IT Change Manager

Conducts Change Management Service Reviews forum to review overall Change Management performance with both Change Management system customers and actors
To monitoring the effectiveness of the change management process and make recommendations for improvement
As part of the Service Integration, manages the process across all Providers by frequently reviewing Change Reports from all Providers
Manage the governance of the life cycle of changes and make sure that only authorized changes are implemented
To manage relationships and coordinate work between different teams at different locations
Create change management strategy
Responsible for communicating and implementing the overall direction and management of the Change Management Process

present

Philadelphia, PA

Senior Change Manager

Philadelphia, PA

Bartoletti, Lehner and Hayes

present

Philadelphia, PA

Senior Change Manager

present

Conduct performance reviews and oversee career management for the Change Managers
Facilitating workshops and other interventions to promote Change Management initiatives throughout the organization
Embedding the Project Management Job Family and Career Path Framework into the business ensuring buy-in from project teams and cohesion with HR plans
Planning and rolling out a learning and development strategy that supports the job family and career path framework
Collect data, business performance information and results from business unit senior managers
Manage Change: Manage activities in a change project. Includes engaging stakeholders in the change effort and ensuring they ready to adopt the coming changes, measuring and reporting change progress, assessing business readiness and supporting change adoption. Plan and support labour relations and/or employee relations discussions, as necessary
Project Management: Project manage all aspects of a change project, including project planning, estimating, budgeting, resource allocation, financial management and time management for project up to an SI value of £5-10m or a portfolio of smaller change initiatives up to £5-10m SI or a project with increased complexity

Education Education

Bachelor’s Degree in Computer Science

Portland State University

Bachelor’s Degree in Computer Science

Skills Skills

Working knowledge of MS Access and Visual Basic programming (creation of basic Macros)
Adaptable, able to organise, prioritise work and be comfortable with being remotely managed
To be able to develop and manage strong team relationship and partnership, with orientation towards knowledge sharing and collaboration
Self starter with strong technical skills and ability to learn new methods quickly
Proficient IT skills - all Microsoft office products and able to pick up other systems/databases easily
Ability to learn new concepts and processes quickly
Strong communication skills and the ability to structure logical analysis in presentations
Experience and knowledge of change management principles, methodologies and tools (knowledge of Prosci)
Ability to engage across the organisation regardless of geography, culture, function, and good understanding of how to fit diverse functional teams together
Able to accept a significant level of responsibility and accountability

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Global Diversity & Inclusiveness Project & Change Manager Resume Examples & Samples

Development and management of scope, project plan and schedule for complex projects
Identification of key stakeholders and design of a stakeholder engagement plan
Identification and selection of appropriate change management tools relative to firm-wide culture transformation, as it applies to D&I
Consulting with the D&I community on the change management dimension of D&I
Preparation and development of project deliverables as needed for various meetings (presentation, status updates,…)
Development of measurement tools and monitoring the measurement and reporting activities of D&I
Interface with key stakeholders including the wider D&I network, the GTT as a whole and other key functions: BMC, Markets,… to embed an inclusive lens in core processes
Overall support to the Global D&I team. May be responsible for allocation of staff and budget resources to meet changing project/program needs
The individual will work in close virtual interaction with the Global D&I Directors. There will be regular team meetings, to update on progress made and to surface potential challenges or blockers to the actions of the Global D&I change manager
The Global project and change manager is expected to have a good level of autonomy in performing his/her tasks and to report on challenges faced when they arise
The role also includes assigning projects and supervising the tasks of a Global D&I supervising associate and assigning work to that individual, in connection with the Global D&I directors
Advanced skills in Powerpoint – being able to design impactful presentations
Strong project and stakeholder management skills
Flexibility and adaptability to changing priorities
Advanced skills in Excel – being able to manipulate, transpose data along with good working knowledge of pivot tables, lookups and using formulas to populate and format data
Proactive approach with an ability to prioritize workload
Ability to work in a team as well as autonomously
Strong organization skills with an ability to multi-task
Ability to work under pressure to meet tight deadlines
Ability to work cooperatively with other teams, with Area and regional representatives, demonstrating a proven cultural sensitivity and adaptability to a matrix environment
Optional, considered as an asset
Proven ability to manage large complex projects
Ability to work comfortably with numbers and interpret quantitative and qualitative data in excel and other tools
Good understanding of key HR processes and of EY’s business
Familiarity with topics in D&I and cross-cultural competency
Ability to bring a non-western perspective to key D&I topics
Extnesive D&Ioexperience
Ideally, experience of EY in more than one role or setting
Ideally, work or life experience in more than one country
Experience of managing large, complex projects, involving many stakeholders, at EY or elsewhere
Experience of working virtually in cross-cultural teams

Change Manager Resume Examples & Samples

Project Management and Implementation
Responsible for the delivery of change initiatives (i.e. projects delivered on time, on budget, and achieve stated benefits)
Manage scope and scale of projects to ensure practical expectations and progressive delivery
Work with technology, applying relevant influence to ensure key change initiatives are delivered successfully
Ability to manage virtual team resources to achieve project goals
Liaise with stakeholder across support functions (e.g. Product Control, Finance, Risk, Front Office, IT) for active project and stakeholder management, as necessary
Manage portfolio of priority projects as defined and prioritized by Operations line managers
Actively participate in prioritization and change governance forums to reinforce communication and alignment to key management and stakeholder priorities
Actively manage project portfolio conflicts – schedule embargos, resource competition and delivery risk with associated
Drive consistency in structure, approach, content and quality of change deliverables
Promote and leverage best practices for project management, business analysis and governance activities
Align to global standards, tools and processes where practical, e.g. clarity, RBPM
Ensure benefits for initiatives are clearly understood and captured as part of approval and prioritization process
Business Analysis and Strategy
Ability to identify and recommend pragmatic options for near-term business solutions (in-line w/ global strategy)
Manage clear-choice process to build consensus and drive decisions for near-term options
Help to bridge conceptual market directives with practical solutions
Work directly with senior management and Business/Global Heads to align on global strategies, feasibility and expectations for delivery
Core Competencies and Behaviors
Strong motivational skills, while objectively balancing the inevitable highs and lows of major change projects
People & Organization: Collaborative and consensus building attitude
Excellent communicator at all levels and across functions
Accountable for tracking programme / project success criteria (even where deliverables may not be directly in control)
Integrity: Will make decisions in the best interest of the program / project objectives
Able to effectively collaborate across locations and cultures
Operations line teams
Front Office teams
IT teams
Cross Product Services teams
Other support functions (Product Control, Finance, Market Risk, Credit Risk, Compliance, Onboarding, Tax, etc.)
Any and all potential delays through-out the life cycle of a project as originally agreed upon are funneled to the suitable channels/stake-holders as appropriate in a timely matter taking into consideration level of risk; from a monetary, regulatory as well as reputational risk perspective both internal and external
Engaging regional and global product heads in terms of keeping them closely informed of project status and any potential slippage of key milestones
Tracking and monitoring overall budget for the project; where possible maintain audit trail of incremental costs (Above budget) and leverage individual judgment as to when and what forums i.e. PSC, working groups etc what level of communication needs to take place and in what time-frames
Strong project management and business analysis skills
Proven track record of project delivery
Process documentation, process mapping, business analysis and re-engineering
Strong relationship building required across various levels of the organization
Strongly proficient in MS Office Suite including ability to create senior presentations (MS PowerPoint) run basic data analysis (Vlook-ups and Pivot tables in MS Excel) and create basic process flow diagrams (MS Visio)
Working knowledge of MS Access and Visual Basic programming (creation of basic Macros) a plus
Working knowledge of front to back trade lifecycle including trade execution, counterparty, pricing and security data (e.g. SSIs) and Operations specific functions including Trade matching, Allocations, Confirms, Settlements and Reconciliations
Knowledge of Foreign Exchange, Metals and Cash / Money Market trading
Knowledge of payments processing, SWIFT payment/instruction types and CLS netting highly preferred
High level knowledge of Calypso products/infrastructure a plus

Senior Change Manager Resume Examples & Samples

Plan Change: Establish and anchor the change project to facilitate transition to the target state and decrease a project's deployment risks. Includes defining the target state, identifying change structure roles and responsibilities, assessing and classify impacts of the change on stakeholders and stakeholder groups, defining the appropriate change initiatives to manage the impacts of the change and developing and updating the Change Plan
Manage Change: Manage activities in a change project. Includes engaging stakeholders in the change effort and ensuring they ready to adopt the coming changes, measuring and reporting change progress, assessing business readiness and supporting change adoption. Plan and support labour relations and/or employee relations discussions, as necessary
Build Executive Leadership and Commitment: Identify behaviors needed to enable the change and coach and prepare individual leaders to lead the change and facilitate alignment of project objectives among the leaders
Project Management: Project manage all aspects of a change project, including project planning, estimating, budgeting, resource allocation, financial management and time management for project up to an SI value of £5-10m or a portfolio of smaller change initiatives up to £5-10m SI or a project with increased complexity
Coach and mentor Change Managers on the skills and capabilities required by high performing change professionals
Conduct performance reviews and oversee career management for the Change Managers
Manage and provide objective feedback on change professionals during each project ‘assignment&#8217
Actively participate in the Change Practice with regard to line management and knowledge sharing

Project & Change Manager Resume Examples & Samples

9th September, 2014
Proven change/programme management skills including tracking and benefits realisation
Planning – strong skill in producing, monitoring and delivering on project plans
Innovative problem solving – ability to challenge the status quo and drive beneficial change
Value-based business perspective – appreciation of the Barclays Bank ofUganda and Barclays Africa & Middle East strategy and of commercial consequences of change/programme management decisions
Managing resources – mobilises and manages corporate resources against a value-based agenda

Investor Services Change Manager Resume Examples & Samples

Responsible for managing the implementation of any generated change requests that may alter or enhance this particular clients’ operating model through analysis and project management
Assist with Citi product where applicable on any change requests that relate to a new product line
Develop relationship with client Business Change Team
Administer and maintain records of all relevant documentation relating to changes
Responsible for end to end change process – analysis, design, delivery and costing
Provide timely and accurate MIS covering all functions where applicable
Minimum 7 years experience in Global Custody with detailed knowledge of Investor Services workflows and processes an advantage
A structured approach to work, experience in managing and working with internal and external Senior Managers and strong communication skills would benefit the candidate
The ability to juggle multiple demands and change direction regularly to support the Change Management Manager, our Clients and the ever changing industry are essential
Experience working with external clients

Change Manager Resume Examples & Samples

The Change Managers/Sector Liaisons: This group consists of a group of people aligned to customer groups within the bank. Responsibilities of this group include chairing internal customer CABs,managing change freezes in line with business priorities, representing change management as a single point of contact for their customers and managing and reporting to senior stakeholders within the business
The Change Centre of Excellence: Qualitychecking and administrative support for the volume of changes being processed within the region
Providing leadership and direction on global process standards within the region
Chairing Change Advisory Boards (CABs) for sector businesses
Maintaining a Forward Schedule of Changefor clients
Managing and prioritising change conflicts in terms of change scheduling
Managing sensitive change freezes in-line with Citi business priorities
Scrutiny of high priority and/or high riskchanges
Carrying out Post Implementation Reviews(PIRs) of changes
Identifying and defining standard changes and acting as the formal approval of those within a given sector
On-going review of risk management strategies within the region with respect to change management
Demonstrable continual process and serviceimprovement
Show initiative and be able to work on their own
Personal commitment
Significant commercial experience in IT Operations within a change management background
Ability to interact withsub-ordinates, peers and senior management in a constructive and business-focused way
Experience of establishing a new ITIL process within an organisation, including successful stakeholder management experience

CRO Senior Change Manager Resume Examples & Samples

Delivering credit risk projects
Representing CRO on cluster wide change projects
CRO Project Office support
Delivery of CRO sponsored projects (60%)
Develop plans (timescales, costs, service specification, SLAs) to deliver developments to dates anticipated by the MTP
Feed into the development of CRO strategies and business plans (Medium Term Plan, Short-Term Plan, RAFs) ensuring that dependencies upon capability development are reasonable and feasible
Work with stakeholders and CRO Senior Management Team to regularly re-prioritise projects
Project initiation and milestone planning
Documenting business requirements, sometimes down to a detailed functional requirements level, and interacting closely with the supply chain to ensure right first time delivery
Monitor performance against milestones; agree remedial actions to recover adverse variances or escalate through the line up to CRO Senior Management Team where remedial actions cannot be agreed
Manage delivery, coordinating resources from across supporting functions
CRO Gateway for externally sponsored projects (25%)
Representing CRO on enterprise wide projects
Coordinating inputs and disseminating project status updates across CRO
Live Project initiation
Develop project plans to estimate and schedule CRO resource and budgets and to identify key project check/decision points
Co-ordinate support across all areas of CRO
Monitor performance against schedule; agree remedial actions to recover adverse variances or escalate through the line where remedial actions cannot be agreed
CRO project office (15%)
Project cost centre management
Administer change requests, work orders, draw down requests
Maintain project governance framework (DRACAs, Risk Lifecycle Management, etc)
Provide succinct and commercially orientated updates on project progress and next steps (e.g., for month end performance reporting)
Approaches projects and tasks in a structured/logical manner to ensure higher risk and lower effort items are completed, optimizing available resources
Is a strong team player with proven interpersonal skills and the ability to successfully work with and through business, technical and operational team members
Ability to quickly understand and anticipate gaps in CRO technical and operational processes supporting account acquisition, portfolio management, customer communication, and compliance/regulations

GTI Gso-change Manager Resume Examples & Samples

Air Traffic Control and CAB (Change Advisory Board) functions for GTI changes
Adherence and involvement in the Major Event Planning Calendar, especially in broadcasting the calendar and changes to the AP region
Administration of Preauthorized-Defined Production Activities or PDPA' s for the GTI towers and Lines of Business
Change Operations and Quality Checks, including review and analysis of changes that may have contributed to impacting incidents
Change Process support across the organization
5+ years relevant experience in ITIL and Change Management, Change Release or related Service Management processes
Thorough understanding of key technology areas (networks, midrange/mainframe and distributed systems; operations; monitoring; etc.) such that key technology changes can be understood and evaluated with an eye towards good collision analysis; risk mitigation and identification; implementation planning; appropriate validation; and scheduling decisions
Strong business acumen and communication (oral & written) skills
Proven ability to interface with senior staff across the firm and GTI, providing guidance and exerting influence in a positive and constructive manner
Good understanding of GTI's support model/structure
Experience developing, preparing, and delivering presentations to senior management
Must be able to work and contribute within geographically and culturally diverse groups
Must be able to work within a global team in different time zones and/or be available during various timezones to participate in global meetings when scheduled

Sector Change Manager Resume Examples & Samples

Exceeding the Key Performance Indicators of the change service: success rate, service availability, and number of major incidents related to change
Improving customer satisfaction by establishing and growing relationships with the IT Technology Leads and working cooperatively on the proactive agenda of production readiness, with the current agenda of approval boards and the reactive agenda of post implementation reviews
Driving continual improvement of the service to deliver more value to the sector by defining and achieving the outcomes of the service whilst leading and developing innovative solutions within the process, reporting, analysis functions and integration with the other service management disciplines
Successful track record of working with customers and strategic partners
Ability to create and develop working relationships with customers and colleagues worldwide
Proven ability to develop innovative solutions to solve business challenges; strong business perspective
Strong negotiation/conflict management skills. This role will co-ordinate and manage conference calls involving multiple technical and business individuals and possibly teams
Strong and clear communication (verbal and written) and presentation skills. This role will interact with Senior Business and TI management as well as highly technical engineers
Organize and direct the daily activities of a small team of sector aligned change managers
Ability to support multiple programs/projects concurrently and foster a team atmosphere
Minimum 5 years of working experience in IT Operations and 3 years within a change management and/or process improvement background essential
Thorough understanding of current CoBIT and ITIL change management policies essential
Ability to drive continual improvement programs using industry standard techniques

Senior Change Manager Resume Examples & Samples

Recommend change management solutions
Escalate schedule and cost deviations from plan
Access data and line of business information required to fulfill accountabilities
Collect data, business performance information and results from business unit senior managers
Negotiate funding for new plans and negotiate timelines and deadlines for assigned initiatives and projects
Strong knowledge of BMO’s Change Management Framework
5 to 8 years of direct work experience designing, developing and implementing people change management solutions
Strong knowledge and understanding of the P&C Product Operations key products and services, processes and controls
Familiar with BMO’s process management and project management frameworks
Strong knowledge of standard desktop applications used by the business unit, especially PowerPoint
Advanced written and oral communication skills, with the capability to present and articulate complex concepts
Advanced facilitation/presentation skills
Advanced coaching, mentoring and training skills
High degree of emotional intelligence and awareness
Advanced stakeholder relationship management skills rooted in ability to build trusted advisor brand
Strong problem solving and decision-making skills
Strong planning and prioritization skills that enable multi-tasking across a wide range of challenges which are independent and distinct
Strong conflict management/resolution skills
High tolerance and flexibility for resolving ambiguities

Lead Change Manager Resume Examples & Samples

Gather knowledge and expertise on tools, techniques, methods and templates, change management lifecycle, Lewin's Change Model to ensure change is embedded and sustained.)
Involvement in, role model, propagator or leadership of the Change Management
Community of Practice forums by sharing best practices and promoting knowledge management practices
B-degree in Social Science or Project management (NQF level 6)
Post graduate degree in Behavioural Sciences or similar
5-7 years experience in a Change Management role, preferably in the Financial Service industry or within any large scale transformation project
Experience and knowledge of change management principles, methodology, tools, techniques
Project management approaches, tools and phases of the project lifecycle
Exceptional communication and presentation skills, both written and verbal
Ability to influence and persuade others to move toward a common vision or goal
Ability to understand organisational, system and process changes in order to translate it into employee and business impacts

VP, Senior Change Manager, Asset Management Resume Examples & Samples

Knowledge of the Asian Asset management Business - including front office, transfer agency, custodians, depositary, product and operations
Knowledge of Financial Services systems, products and procedures
Knowledge of the Asset Management operational functions and their form
Extensive experience of successful programme management of major programmes or elements of major change programmes
Understanding of current regulatory landscape in Asia and Globally
In depth knowledge of programme methodologies and recognised programme manager practitioner
Good knowledge of business analysis tools and techniques
Experience of writing business requirements and assisting the business in defining and devising solutions
Stakeholder management, Relationship Management, People Management, Change Management
Strategic Implementation, Programme Planning, Lifecycles and Approval Process. Risk & Issue Management
Budget Management/Financial Awareness, Time & Resource Planning, Investment Reporting
Third party Management
Proficient use of programme tools e.g. MS Project, Microsoft Office
Specific Project Management qualifications (e.g. Institute of Programme Managers, Prince 2)
Knowledge of CRM tools including Salesforce.com is desirable

Enterprise Change Manager Resume Examples & Samples

Assist EES Senior Manager to define, develop and execute change management methodology that integrates into the other EMPO and EES disciplines
Assist EES Senior Manager to define strategic roadmap for change management discipline to deliver annual plans
Ensure consistent application of defined change management disciplines in programs and projects across the enterprise
Assist EES Senior Manager to develop and operationalize change management KPIs and measurements of success
Leverage Enterprise Change Committee Members to improve practice adoption and maturity
Define, manage and deliver webinar (schedule, content)
Develop and deliver Enterprise Change Management training
Develop and refine change management templates, jobs aid, guidelines
Develop change assessment / scorecard to measure quality and standards of change management deliverables
Point of contact for the enterprise change management
Provide guidance to the program and project teams within the scope of change management methodologies
Provide creative and strategic advice and guidance to business partners regarding best practices in organizational transformation that will act as a roadmap and will include valid options, timelines, ownership, risks, etc
Provide assessment findings and recommendations to program/projects on change remediation plans (executive level presentations)
Considered as the enterprise subject matter expert with comprehensive knowledge of the principles, practices and procedures of change management to lead enterprise definitions of change

Change Manager Resume Examples & Samples

Effectively provide change management and project management expertise change projects to which the Change Manager is assigned
Possess skills in change management methods and tools, in particular the Barclaycard Change Workbench
Understand and be able to use the Change Management Project Management method and Barclaycard Change Workbench
Understand the roles, responsibilities and value-add of Barclaycard Change Management Community
Influencing / networking – developing internal and external business relationships and using own knowledge, skills and experience to influence others opinions and actions
Professional communications – making oneself understood, sharing information, listening to and encouraging others to get involved
Analysis, creativity and innovation – able to conceive original and practical solutions to complex and business critical problems
Understand at a high level the interface between complex business needs and the complex legal and regulatory environment in which the business operates
Ability to juggle priorities, multi- task and flawlessly execute at speed
Awareness of the Financial Services Industry, particularly the business impact of the regulatory environment; and an understanding of the impact of the Change Manager’s actions with regard to Barclaycard’s compliance with FSI regulations
Understand and comply with the requirements of Strategic Change Execution Board Standard, Group Change Governance framework and Group mandated Business Change methods, standards and tools

Senior Change Manager Resume Examples & Samples

Substantial experience of implementing transformational change programmes
Solid understanding and approach to benefits delivery – from strategy to realisation
Ability to advise on ‘best practice approach’ to business change with a focus on people, not just process, methods and technology
Experience of overseeing and monitoring large scale change
Ability to deal with high degrees of complexity, ambiguity and changes of business focus
Relevant qualifications in one of the following is preferred: MSP - Foundation, Practitioner or Advanced Practitioner
C4CM - Managing Change
APMG - Change Management

Avp / Change Manager Resume Examples & Samples

4-9 years of relevant experience
Ability to build and bridge strategic options/recommendations to solve business challenges
Process documentation, process mapping, business analysis and re-engineering skills
Minimum of 5 years’ experience in project delivery
Strongly proficient in MS Office Suite including ability to create senior presentations (MS PowerPoint) run basic data analysis (Vlook-ups and Pivot tables in MS Excel) and Create basic process flow diagrams (MS Visio)
Working knowledge of MS Access and Visual Basic programming (creation of basic Macros)

AVP Change Manager Resume Examples & Samples

Lead the Change Management team which includes Application Management , Release Management and Small Changes
To be responsible for resolution of Incidents raised against the MyBarclays (Retail Online Banking) service. Investigation of long standing issues on the Problem Backlog
Responsible for Release Management function within ROLB which include integration, regression testing and performance testing
To manage small change function within ROLB liaising with the Small Change development team and the business to deliver priority demand
Work with key stakeholders to ensure a consistent approach and management of the ITIL Service Management functions/processes across multiple product areas
Participate in all activities related to the operations of the Banks production applications related to a number of related product areas
This includes the complete set of ITIL aligned functions as detailed below
Manage client expectations and demands proactively while maintaining good client relationships, working closely with the GRBT Product Development managers to ensure effective application development and delivery, whilst maintaining application stability
Utilise the Barclays GRBT defined best practices, standards and tools in application delivery, documentation and support
Contribute service improvement ideas for products within scope
Manage Incident and Problem records working with the team

Change Manager Resume Examples & Samples

Snr Change / Communications Manager
High Profile Program of Work
Great Role!

Change Manager Resume Examples & Samples

Change Manager
IT Transformation Program
Ensuring the IT priority is in line with the business
Adapting the change strategy as required
Working in an Agile environment
This is an exciting project that falls in the digital stream and is running using Agile methodology
Strong hands on CM experience
Previously worked on a IT project - system implementation
Has string experience in Agile

IT Change Manager Resume Examples & Samples

Providing a single point of contact and responsibility for coordinating all change functions with Banamex USA
Executing the Change Management process tasks in adherence with Banamex USA Change Management policies and standards
Managing Change request approval escalations in the Change Management Process
Escalates risks and issues to the IT Head
Reviewing Change Records for quality, and utilizing metrics, scorecards and review processes to drive Continual Service Improvement efforts
Initiating follow-up actions to correct any problems or inefficiencies arising during execution of the Change Management process and highlighting any issues or ideas for improvement to the IT operations lead
Coordinate with all necessary parties to perform Change planning, testing and implementation, in accordance with schedules
Reviewing all implemented Changes to ensure that they have met their objectives as well as refers back any that have been backed out or have failed
Producing regular and accurate management reports on all changes to Banamex USA’s controlled environments
Strong knowledge of ITIL Methodology
Solid understanding of Solution Delivery Lifecycle (SDLC) methodology
Advanced MS Office, Visio, PowerPoint, SharePoint, and reporting tools

Change Manager Resume Examples & Samples

Reviewing CRs, throughout the change lifecycle, and performing actions as appropriate
Working with the Change Owner; Initiators; Activators; Approvers, and other Change Managers to resolve rejections and scheduling conflicts
Verifying implementation information is properly filled out and the CR is closed according to proper procedures
Working with Initiators; Change Owners; and Approvers to ensure the Global Change Management Process is followed, as well as communicating process changes
Presenting process improvement ideas to the GTI Change Management Process Team
Promoting the Change Management process and acting as change process subject matter experts for CTS
Participating in related sub-processes, as necessary, to represent the interests of CTS such as the MEPC Readiness Inspection; CAB: and ATC meetings
Lead the weekly internal Change meetings
Ensure RCAs are completed for all Failed Changes and changes with activation issues
1+ years experience in Change Management
Experience and knowledge of change management principles and methodologies (example: ITIL)
Knowledge of ITSM Change and Reporting tools such as CCM, CPR, and FCI
Must be detail oriented with high degree of accuracy and have the ability to multi-task
Self-starter with a positive attitude and the ability to work in a dynamic fast paced environment with minimal supervision
Must be proficient in Microsoft Office Suite: Excel, PowerPoint, Word etc
Familiarity with processes and practices in CTS a plus

Change Manager Resume Examples & Samples

Qualified with a degree in Business and/or Communications or through experience
3 - 5 years' experience delivering large scale Business Transformation / Change projects
Understanding of Shared Service Centre and/ or System software implementation projects an advantage
Business "savvy" - able to manage complex stakeholder environment, understand political environment and be comfortable working within this, know how and when to escalate to get the required outcome
Quickly see through business processes, interdependencies & cross-country and functional perspective
Ability to establish and maintain strong relationships and networks
Ability to motivate a team and influence/manage a variety of stakeholders without direct line management responsibility in a period of large scale change
Proactive, confident and tenacious (will follow actions through to a successful conclusion)
Ability to coach & help others to help themselves

Enterprise Change Manager Resume Examples & Samples

Process Strategy (accountable to Manager Enterprise IT Change Management) Responsible for ensuring that the Enterprise Change Management process meets business needs and goals
Process Operations Works with the Enterprise Jurisdictional Change Managers to improve processes and ensure change management processes are effective, efficient and understood
Manages the life cycle of all Requests for Change (RFC)
Schedules and Chairs the Enterprise Change Advisory Board (CAB) meetings and maintain all documentation
Attends other jurisdictional CAB meetings as required
Responsible for ensuring the governance of the change management process
Approves/Denies change records in the HPSM tool
Identify and communicate problems/issues through effective status reporting to management
Point of Escalation for Jurisdictional Change Managers
Coach and educate change management user community on change record quality
Process Governance (accountable to Manager IT Change Management) Participates in the Change Management Working Council
Provides input to the Manager Enterprise IT Change Manager and Change Management Working Council during the development of the objectives, goals and plans for ITSM
Identifies potential CPI opportunities and recommends CPI initiatives to the CSI team and Change Management Working Council
Enforces compliance of the Enterprise Change Managment Policy
Monitors the Change Management KPIs metrics
Conveys RBC business function, process-specific communications to business function process stakeholders
Identifies opportunities to support implementation or improvements to the ITSM process
Strong Process discipline
Leadership; Customer Service Orientation; Achievement motivation; Teamwork & Cooperation; Building Partnerships; Impact and Influence; Cross Platform knowledge; Developing Others; Working through others; Intellectual curiosity; Creativity
The Change Manager works cross-functionally with all departments to investigate and integrate business requirements in continuous process Improvement initiatives
Ability to work effectively with a variety of personalities and interact with senior levels of the organization to achieve commitment and support for process compliance
Demonstrated ability to bring people together, to deal with ambiguity and frustration and to negotiate closure of difficult issues. Ability to be neutral and deal with the factual information in situations
Ability to coordinate/contribute to multiple initiatives and deadlines concurrently and manage shifting priorities and time pressures
Demonstrated ability to learn new technical information quickly. Dynamic interpersonal and leadership skills while fostering a team environment
Proven relationship-building skills demonstrated through continuous partnership with the business
Strong analytical, problem identification and problem solving skills and Ability to learn new skills and technologies quickly
Strong system knowledge including business processes, systems development life cycle, project management, QA & release management processes
Initiative, self-direction, ability to adapt readily to fast paced environment. High accountability and follow-through on activities
Good organization / administration skills to provide accurate and up to date status on work items
Solid knowledge of Change Management Process
Functional knowledge of ITIL Service Management processes
IT Infrastructure Library (ITIL) Foundations Certification
Broad IT experience
Business and IT knowledge

Change Manager Resume Examples & Samples

Coordinate, review and evaluate all aspects of a Change Management request (via a tool) from a compliance and governance prospective
Communicate the governance practices for the Change Management process to ensure consistency and understanding with all stakeholders – including training and guidance of engineers and customers
Ensure that stakeholders understand and perform their responsibilities to maintain a quality change with communication and process
Participate and chair various meetings, including TAB (Technical Assessment Board) and CAB (Change Assessment Board) as well as performing post implementation reviews and detailed deep dives
Reporting and analysis at various levels to identify and support initiatives to improve the execution of the Change Management activities
Perform coverage for standard Configuration Management services to Australian based government clients
As required, act as the client facing Configuration Management representative in the Sydney area with interfaces with key clients and internal stakeholders
Experience in ITIL Change Management governance “a Change Manager’, methodologies and tools
Experience in maintaining, implementing or improving a standard configuration management process and or delivery
Strong relationship management and Customer management skills
ITIL V3 Foundations certification – mandatory
Highly developed interpersonal, communication, consultation and problem solving skills
An understanding of information management principles and practices
Experience in engaging third parties and external service providers
Australian Government security clearance or a willingness to attain it under our guidance

Change Manager Resume Examples & Samples

Monitor and manage specific change management mailboxes, SM9 queues
Create RFC in the workflow tool
Communicate change IDs to requestors, provide status updates where needed
Update change records
Create daily checkpoint reports. Follow up with the ticket owners on issues, and on tickets highlighted in the daily reports
Create change calendar
Create on-demand reports if and where needed
Documents and communicates CAB (and other review meeting such as Technical or Financial Advisory Board)
Strong ITSM Process depth and breadth for Change and Release management functions. Sound knowledge on Problem Management
Manages end to end Change Management Execution for a given account or a set of accounts
Drives process improvements for the Change Management function
Process Tool(s): Understanding or knowledge of tools supporting the process (such as OVSC, OVSD, SM 7 etc.)
Business and Organizational knowledge
Service Portfolio Knowledge
Team player: Ability to effectively interact with people at all levels worldwide
Ability and willingness to motivate and support other consultants
Focus in operational efficiency
Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines
Attends conference calls and able to work in the regional time-zone when necessary

Change Manager Resume Examples & Samples

1-2 years ITIL management experience
2-3 years experience in IT
Bachelors Degree in Computer Engineering or related

Change Manager Resume Examples & Samples

Monitor and manage account-specific change management mailboxes
Documents and communicates CAB (and other review meeting such as Technical or Financial Advisory Board) agenda and subsequent minutes
Responsible for convening and chairing Emergency CAB (E/CAB) reviews
Ensures reviewed RFC records are completed with appropriate CAB authorization
Produces and communicates the Forward Schedule of Change and the Projected Service Availability to impacted service groups
Validates Change Management related documents such as RFC’s, FSC’s and business impact documents and be a part of the approval team
Manages high impact issues, dealing directly with the customers to manage concerns and handle any issues which cannot be handled by the Change Supervisor or coordinator
Ensures Routine Changes are identified, documented and approved by the Customer
Involved in the validation of Configuration Management Database (CMDB) checks
Participates in Configuration Management process review and evaluation
Takes corrective action or escalates process issues/improvement areas to the Account Process Lead
Ensures Change Management process adheres to HP’s Policies, Process and Procedures
Overall 5 to 7 years of IT Industry experience with at least two years of relevant industry experience
Strong ITSM Process depth and breadth for Change and Release management functions. Sound knowledge on Problem Management. (preferred)
Project management experience and preferably certification will enhance the application

Organisational Change Manager Resume Examples & Samples

Provide Leadership to Programme Management teams in the execution of the stakeholder engagement at the design phase and to proactively engage stakeholders throughout key Project implementation processes
In collaboration with the programme managers lead the selection and initiation of the project organisation
Responsible for Sites Change Readiness Assessment (CRA) to identify people challenges that may present a barrier to providing a smooth transition of individuals, teams and organisations from the current state to desired future state
Lead the sites Business Process Analysis & Modelling activities in order to successfully transition to our future (To-Be) Business Processes throughout the implementation
Lead Site Business Impact Assessments (BIA) and recognise what site business processes must change, and identify how these changes will impact specific roles and the overall organisation design and structure
Lead the organisational change communication activities to provide stakeholders and teams the site the right information (on-going activities, planning, and strategy) at the right time
Develop a culture of change that aims to build commitment through accountability, role clarity, and team member development and up-skilling
Design, develop and execute a customised learning programme to integrate new processes, skills, tools, roles and responsibilities
Lead our programme management team in promoting team effectiveness across all programme work streams and deliverables. Ensure we have the right team design and supporting structures, with people in the right roles to achieve success
Bachelor's Degree (Science, Engineering, Finance, Supply Chain, Human Resources) or related field with 8-10 years of related experience
Organisational Change Management Experience - Change Leadership experience in a manufacturing environment desired
Ability to motivate, lead and manage cross functional teams
Proven ability in analysis, identification of problems and problem resolution/ risks and risk mitigation
Proven hands on experience in project management
Ability to engender trust and confidence; high sense of integrity and ethics

Client Change Manager Resume Examples & Samples

Manages and owns the complete client portfolio of change, including: Works to understand through constructive discussions, the client’s change requirements and document the high level scope; engaging where appropriate the resources and methodologies of the Client Solutions teams
Management of client change request logs and associated tracking, reviewing them with clients on a regular basis
Management of the status of client-initiated projects with Client Solutions, Operations, I.T. etc. resulting from change requests
Ensures full adherence to the commerciality of change framework by receiving from the client a sign off of the budget associated to the initiative. If not receive, organize a review by the pricing committee for a potential waive. Once budget sign off receive from client, communicate with billing to ensure billing of the initiative
Coordinates and executes change requests ensuring that they are in line with the differentiated service model defined for Coverage clients
Monitors and promptly escalates change requests which would lead to increased operational risk or reduced efficiency
Clearly understands the differentiated service model defined for Coverage
Clients and Mid-Market clients
Relentlessly pursues the change while effectively managing the impact on all staff
Actively monitors and reports change process to ensure effective management and timely delivery
Builds a culture that supports change and diversity
Consistently monitors charges levied during change, considering both internal and external impact
Industry related courses preferred
Proven track record in leading initiatives, project management and managing cross-functional relationships
Client-facing experience
Excellent interpersonal skills and networking abilities with clients and internal Skills/Knowledge
Ability to work collaboratively with diverse range of internal contacts & clients
Knowledge of securities & investment industry
Organizational & time management skills
Client change escalation and resolution
Technology appreciation and awareness

Digital Change Manager Resume Examples & Samples

Strong ability to define & plan the digital vision, strategy and roll out process
First-hand experience in strategic, product development and/or business transformation in a digital context
Experience in the field digital marketing and campaign optimisation
Technical expertise in operating, integrating and optimizing digital technologies (e.g. IBM (Unica & SPSS), Salesforce.com, Aprimo, SAS, Neolane) into legacy IT systems
Experience of working effectively with digital and creative agencies
Strong ability to lead digital transformation programmes, leveraging best practices in digital strategy, process and technology to re-engineer challenged business models
Expansive knowledge and insight in the end-to-end digital landscape (marketing, sales, service and associated technologies) and the ability to identify market relevant consumer trends
Experience in the design and implementation of Omni Channel strategies
Experience in transforming big data into actionable insight that is embedded at the core of all business and customer functions
Ability to facilitate tendering, vendor selection and contract negotiation
Strong academic record including a relevant third level degree in Business Information Systems, Electronic Commerce or a related area
Experience of business change projects and programmes
Characteristics of a forward thinker and self motivator that thrives on new challenges and adapts quickly to learning new knowledge
Ability to work collaboratively in a team environment
An understanding of and experience in the Software Development Lifecycle

Senior Change Manager Resume Examples & Samples

Previous experience delivering change in a financial institution
Hands on change experience
Competitive remuneration
The opportunity to work with a leading financial institution
A well regarded working environment with excellent career opportunites

Change Manager Resume Examples & Samples

Develop and execute change management strategies and tactics with measurable objectives based on the details of the change and the groups being impacted by the change including communications and training
Develop and execute communication strategy and plans for the program
Formulate specific plans to mitigate and/or address concerns identified on potential people-side risks and anticipated points of resistance
Ensure the consistent application of Change Management discipline throughout an initiative when developing actionable and targeted change management plans – including Stakeholder Impact Analysis, Change Plan, Business Readiness Assessment, and Sustainment Plan
Use strong impact and influence skills to effectively engage and manage key stakeholders in the execution of change plans to successfully implement a change
Lead change management work-stream on the project team and ensure integration of change management activities into the overall project plan to ensure that all areas that are impacted are prepared for their role in Day 2
Create and support people change activities that enhance more efficient implementations and ensure better sustainment of the people related changes
Work with communication, training, HR and OD specialists in the formulation of particular plans and activities to support project implementation
Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner
Oversees overall and consolidated program change metrics relating to adoption and sustainment of change. In doing so, create and enable reinforcement mechanisms and celebrations of success
Considered as a subject matter expert within the LoB with comprehensive knowledge of the principles, practices and procedures of change management, as outlined in TD OCM methodology and leveraging industry best practices
May directly manage a team of Change Analysts or Communications and/or Specialized Resources to ensure talent needs and capabilities are developed to support long term goals for the unit

Change Manager Resume Examples & Samples

To act as Process Owner for the Change Management processes
Define the Change Process strategy, policy and standards
Assist with Change Process design
Auditing the Change process for efficiency, effectiveness and compliance
Provide input for continual service Improvement of the Change Management process
Responsible for liaising with and providing reports to other Service Management functions
Responsible for managing the output of the process according to the Service Level Agreements
Ownership of the Change module within News UK’s service management system, responsible for development, testing and the introduction of functional improvements
Provide management and other processes with steering information and management reports
Identify and improve operational alignment between various processes
Schedule and Chair the Change Advisory Board (CAB) meeting/s and Emergency Committee when required
Determine and review priority and category of RFCs
Impact assessment, planning and authorisation of RFCs in co-operation with members of the Change Advisory Board and Emergency Committee
Ensure the Service Management tool-set is fit for purpose for Change Management
Ideally qualified in ISO20000
Qualified to ITIL Release, Change & Configuration Management Practitioners
Ideally qualified to ITIL Intermediate certificate Level in
Release Control and Validation and/or Operational Support and Analysis
Formal education preferably to Degree level in a technical discipline, demonstrating skills in the understanding, investigation, analysis and presentation of complex information
Change Manager experience at a medium to large company
Proven experience in the support function within a medium to large size of organisation. The role holder would be expected to develop a comprehensive knowledge of business plans and organisation, including key users of technology and their needs

Change Manager Resume Examples & Samples

Impact Assessments
Drive the Change
Deliver the Change

Change Manager Service Management Resume Examples & Samples

Ensures teams follow IT's established policies and procedures for changes and releases
Ensures business sign-off on releases and acceptance of changes
Takes responsibility for the research and development of the change and release management programs ensuring the best fit for IT
Reduces the impact of change on the business
Ensures high quality releases are implemented effectively and efficiently
Provides repeatable processes for handling changes and rolling out releases
Ensures changes are made quickly and accurately in line with business needs
Ensures all changes are recorded, risk assessed, categorized, prioritized, planned, tested, validated, released, documented, and reviewed in a controlled and standard manner
Receives, logs and allocates a priority in collaboration with the initiator, to all Requests For Change (RFCs)
Rejects any RFCs that are totally impractical or incomplete
Tables all RFCs for a Change Advisory Board (CAB), creates agenda and circulates all RFCs to CAB members in advance of CAB meetings to allow proper consideration
Chairs all CAB and Emergency CAB meetings deciding the necessary attendees for each CAB meeting and the team(s) responsible for each change
Ensures no change comes before the CAB that doesn’t have proper documentation of the implementation plan, back-out plan, and the post implementation test and validation plan
After consideration of the advice given by the CAB or ECAB, authorizes acceptable changes
Responsible for maintaining and publishing the Forward Schedule of Change
Manages the progress of changes including any actions to correct problems and/or take opportunities to improve service quality
Ensures proper release testing and validation based on predefined test and acceptance criteria
Signs off on the release package of changes for implementation
Ensures proper communication, preparation and training for the business and IT for all releases
Reviews and closes all implemented changes that achieved their objectives and refers back any that have been backed out or have failed to meet objectives
Works with Incident & Problem Management and the Help Desk teams to identify and link any incidents to the changes that caused them for tracking, remediation, and reporting purposes
Analyzes changes to determine any trends or apparent problems and seeks rectification with responsible parties
Produces regular and accurate management reports

Change Manager Resume Examples & Samples

Liaise with all teams including: application development, architecture, security, project management, and all operations to coordinate and communicate successful change deployments
Review the change plan to ensure all aspects have been considered, including back out and recovery plans
Conduct and chair Change review meetings (Change Advisory Board – CAB) to ensure all changes are coordinated and present little to no disruption to services and environments
Ensure that Change process is adhered to consistently and that the appropriate checklist is followed, correctly interpreted, and that there is appropriate representation by the stakeholders
Compliment and backfill to the release management role and strong relationship with the resource and vice versa (i.e. vacation, and disaster mode)
Ensure the alignment of application development and change practices to Bell Security Operations & Service Delivery Policies and to those customer policies governing contractual commitments
Maintenance and improvement of change policy, standards, guidelines and procedures to ensure ongoing change and system integrity
Understand multi-platform environments which deal with customer delivery, security and performance monitoring so as to effectively plan changes with well understood resulting impacts
Management and record keeping of all change progress, decisions, actions, and results, and the associated integrity of all data
Strong IT experience, application sustainment/support; exposure to Application Change, Release and Configuration Management practices
Understanding and practical experience of application change, release and configuration management
Understanding of IT infrastructure and middleware
Detailed understanding of IT Service Operations
Understanding of and practical experience in project management
Experience in one or more of the following industry verticals : Internet, eBusiness, Government/Public sector
Demonstrated problem solving, QA, budgeting, tracking and business writing skills
Must possess and maintain a Government of Canada security clearance at Level II (Secret) or above
ISO 27001:2005 exposure / understanding
Internal Audit experience

Change Manager Resume Examples & Samples

Create change management strategy
Take an active role in communication and training efforts
Support and engage stakeholders
Work closely with the BICC team to ensure they also send the same information in their conversations
Coordinate efforts in line BI Strategy to ensure opportunities are highlighted and changes to resourcing level, capacity and skills can be made to support the business demand
Develop, in collaboration with the Relationship Managers a network of advocates across the business who can be nurtured and act as champions of this change locally

Senior Change Manager Resume Examples & Samples

Recent experience in managing regulatory reform change
Ability to engage and influence stakeholders across the business
At least 5 years experience managing end-to-end change

Change Manager Resume Examples & Samples

Strong end-to-end Change Management
Engage and influence senior level stakeholders
Financial Services organisation

Change Manager Resume Examples & Samples

The ability to facilitate all aspects of stakeholder relationships
Hands on experience in the design and delivery of change management strategies
Strong leadership experience in a fast paced environment
Be a self starter and be able to hit the ground running

Change Manager Resume Examples & Samples

The ability to engage and influence stakeholders
Experience in developing impact assessments
Develop and deliver communication materials

Intermediate Change Manager Resume Examples & Samples

Ensures administration of daily activities are applied and completed through established processes (ie. ITIL)
Performs required governance through the respective processes
Monitors,identifies,investigates and updates required details following the respective processes
Facilitates / attends required status,process,PIR and documentation review meetings
Prepares and provides required reports and/or graphs for tracking,trending and other reporting requirements
In conjunction with the Process Specialist,facilitates or participates in required meetings
Participates in team communication ensuring activities are implemented according to established Process Standards and Schedules/Deadlines
Advises and communicates status,progress and issues to appropriate team members,groups and COEs
Identifies and refers to a more senior analyst/specialist,any potential bottlenecks as well as opportunities for improvement
3+ years of experience in Change Management
Post-secondary education–College Diploma or University Degree preferably in a related discipline but not mandatory
Good knowledge of IT standard operating systems,applications,associated tools,and networks
Working knowledge of ITIL Processes
ITIL certification is an asset
Experience with Remedy tool
Excellent working knowledge of Microsoft 2010 or higher particularly Excel is required
Self-motivated and goal-oriented
Ability to prioritize effectively and multi-task
Excellent attention to detail,accuracy
Ability to understand complexity in environments and potential for cross impact,assess risk to the organization quickly
Good analytical skills,ask powerful questions
Ability to resolve conflicting issues
Works well in team environment

IT Change Manager Resume Examples & Samples

Manage the governance of the life cycle of changes and make sure that only authorized changes are implemented
Co-approve pre-approved standard changes
Check on deliverables and quality criteria during advisory boards
Coach and support the participants of the infrastructure change process
Be the Point of Contact for changes impacting our domains of activities
Participate in the CAB Meetings

Change Manager Resume Examples & Samples

ITIL Foundation Certification is mandatory
ITIL Practitioner in Change, Release and Configuration Management is desired
Managing in a Matrix Environment--Ability to build and use effective working relationships within own department and across line, functional and geographic reporting lines
Oral Communications--Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure
Decision Making and Critical Thinking--Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems
Consulting--Knowledge of approaches, tools, techniques and roles and responsibilities in providing technical or business guidance to clients within and outside own area

Change Manager Resume Examples & Samples

Working with Financial Services companies across the UK, delivering change projects and transformation programmes
Develop and Manage existing and new client relationships
Work closely with the clients to establish their business needs and offer sound consultancy advice
Change Management / Transformation programme implementation
Manage, develop and grow the team
Expert level and highly experienced within a change / transformation environment either within consultancy or in-house
A high degree of flexibility. Materials will be developed rapidly with frequent changes and updates
Need a team player
Proactive - propose solutions and point out potential issues
Experience in Financial Services would be a distinct advantage
Strong Detail Orientation
Strong / proven client development

Assistant MI Change Manager Resume Examples & Samples

Delivering high quality management information across a wide range of stakeholders
Providing technical support for client MI systems including extracting and manipulating large amounts of data
Delivering small-scale projects or well defined tasks on larger projects within the group
Understanding the design and execution of test change programmes as an element of wider change delivery
Establish and build relationships with customers to identify business requirements and provide appropriate support and guidance

Conversion Manager / Change Manager Resume Examples & Samples

University degree/college diploma or equivalent work experience
7 to 10 years of project-related work experience
Familiar with International Organization for Standardization (ISO) Project Management Methodology, tools and templates
Familiar with established process analysis and improvement tools
Familiar with products, operations and market practices
Solid knowledge of testing strategies, test plans and execution
Solid knowledge of conversion, parallel and implementation processes
Strong knowledge of process and/or project management
Solid knowledge of standard desktop applications used by the business unit
Solid knowledge and understanding of the business unit’s key products and services, processes and controls
Solid understanding of the business unit’s risk and regulatory requirements
Solid knowledge of the business unit’s transaction fulfillment procedures
Solid knowledge of departmental systems and applications
Strong analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality
Strong decision-making skills
Tolerance and flexibility for resolving ambiguities
Strong change management skills
Strong prioritization skills
Strong planning skills (re finance, resource, strategy, business)
Solid risk management skills
Strong customer service and relationship management skills
Strong facilitation/ presentation skills
Strong conflict management/ resolution skills
Coaching, mentoring and training skills
Strong teamwork and team leadership skills
Strong written and oral communication skills, with the capability to present and articulate complex concepts
Strong multi-tasking skills covering a wide range of challenges which are independent and distinct
Ability to translate business requirements into system solutions according to Bank standards
Ability to document requirements, acceptance test plans, conversion and implementation plans
Ability to support Product Operations during business contingency

Change Manager Resume Examples & Samples

Change Managers will create a governance structure to actively manage stakeholder communication throughout the project life cycle, including project risks that can potentially have adverse impact both internal/external to HSBC
Change Managers will adopt HSBC project governance tools and project methodology for managing and reporting project deliverables through its life cycle utilizing the HSBC defined Business Transformation Framework guidelines for effective and accurate project management
Working knowledge of Operations functions – including but not limited to Equities, FX and Derivatives

Global Change Manager Resume Examples & Samples

Chair regional CAB call and participate in T2 and business CABs
Assess the change impact
Identify, analyse, prepare risk mitigation tactics
Consult and coach service delivery and project teams
Support communication efforts
Integrate change management activities into project and service request plan
Manage stakeholders (UBS network team, other infra team and business team)
Responsible for Tracking and reporting issues (Change success matrics at regional and at global level)
Perform Change Audits

Operational Readiness Change Manager Resume Examples & Samples

To lead and deliver the successful implementation of business and regulatory change and improvement into the Sales & Service contact centres
Demonstrate strong leadership to all change initiatives and to the Operational Readiness team, creating a culture of ownership and accountability for identifying and initiating change that will improve processes, operating practices, and systems within the Barclaycard contact centres
Deliver all change with minimal impact to the business, colleagues, and customers
Deliver change projects that positively impact customer and employee satisfaction and support the vision of “the Go-To Bank”
Resolve issues and implement synergies resulting from the examination of proposed system, process, and procedural changes
Review complex design changes arising from external sources and from stakeholders within Barclaycard BE Operations & Technology (O&T)
Oversee the management of projects across the organisation, leading cross-functional work-streams where required
Develop process improvements to reduce the cost to serve
Analyse project requirements, identifying areas requiring a more detailed investigation of design
Engage with management and stakeholders as appropriate to obtain agreement to required design changes
Identify opportunities for process re-engineering to improve efficiency and / or cut costs and effectively communicate these ideas to Business Improvement
Build and maintain effective working relationships with Operations Management, Strategy and Control, Programme Delivery, Business Solutions other key stakeholders to ensure awareness of other change programmes that may impact current project plans
Lead the Operational Readiness Analysts and Support Analysts towards the achievement of personal development and business objectives
Motivate and develop others in order to encourage them to reach their full potential and encourage the team to drive forward their own self development
Where applicable adhere to all people management policies e.g. discipline, grievance, and Personal Development cycle
Where applicable build, develop, coach and motivate a high performing team committed to delivering against targets
People Management
Stakeholder / Supplier / Customer relationship management
Strong communication skills – including presentations and ability to influence
Technical competencies in project management
Ability to problem solve

Project & Change Manager Resume Examples & Samples

Providing support for GFMI team to achieve the GFM strategic objectives at Credit Suisse
Creating and implementing change management strategies and plans
Make sure new strategies are implemented to business processes, systems and technology, job roles and organization structures
Identify, analyse, prepare risk mitigation tactics and track and report issues
Responsibility to ensure projects will be completed on time and budget, including project controlling measures
Apply a structured methodology and lead project and change management activities for GFMI
Maintaining close relationships with the other members of the GFMI team and the wider CRES PMO functions as well as other stakeholders

Change Manager Resume Examples & Samples

Minimum 6 - 7 years of relevant Change/Project Management within banking and financial services
A strong track record of project management (5+ yrs) with focus on delivery of results, meeting deadlines and achieving against benefits
Degree along with other Project Management/Change Management qualifications
Proven track record of identify critical requirements and identify barriers to change while maintaining company's competitiveness and employee engagement
Excellent communication skills, written and verbal. Demonstrate ability to engage and influence stakeholders
Proven track records of utilizing well-recognized Change Management Methodology

Change Manager Resume Examples & Samples

Exceptional stakeholder engagement skills: you will engage with stakeholders across the business and the ability to engage and influence your audience is a must
Demonstrable experience in hands on delivery: you will be able to talk to previous roles where you have been responsible for impact assessments, training needs analysis and comms plans
Excellent communication: you will drive change across the organisation so strong written and verbal communication is important to this role

Change Manager Resume Examples & Samples

Process all change records: Extract; Review; and, Lock change records. Reject and raise Issue record to the requestor, if records do not complete according to the requirement of the change management standards and procedures
Control and analyze change scheduling to be within the green zone or low peak period of the business operations as agreed and approved by the business and/or management, to ensure optimum system availability and reliability
Ensure required forms, document and/or diagrams are attached with the submitted change records
Perform first level analysis of change deviation requests, i.e. Priority 2 Business Critical (Unscheduled) change requests and freeze period change requests
Follow-up on Priority 1 Break Fix (EMER) records regularization and closure
Ensure daily and weekly Forward Schedule of Changes (change calendars) are promptly prepared and distributed
Coordinate and conduct Change Advisory Board meetings
Communicate and enforce compliance to the Change Management policies, standards, procedures to users
Ensure timely delivery of auditable document for all reviews
Maintain acceptable audit ratings for all areas of Change Management responsibilities
Collate and analyze change statistics and metrics, facilitate Change Management Unit Head the details for resource planning and opportunity for process improvement
Ensure prompt updates of region change management metrics into the Global Management Reporting System
Maintain currency in the technical and functional knowledge of the Change Management Processes and Tools
Ensure readiness for all Compliance requirements and Audit and Regulatory reviews, and compliance to Citi Information Technology Management (CITM) Policy and Standards
5+ years experience in Technical Support / Technical Service management roles preferably within a large scale, global financial services organization
Must be a self-starter, reliable and able to work with minimum supervision
Strong ability to communicate well, both verbally and in writing
Excellent interpersonal, organizational and presentation skills
Must be able to multi-task and have strong problem-solving skills
Ability to prioritize in a demanding and high pressure environment
Understand and comply with regulatory policies and guidelines in daily work routines
Good understanding of the Microsoft operating systems and technologies
Undergraduate degree required (Preferably in the Computing / Information Technology field)

Change Manager Resume Examples & Samples

Solid background of HR Business Partnering and experience in merge and acquisition project highly preferred
Experience and knowledge of change management strategies
Strong communication, analytical, problem solving and people skills
Team player, influential and goal getting personality
Excellent language skills: English, Cantonese, Mandarin

Change Manager Resume Examples & Samples

Degree educated – no specific field preferred
PRINCE2 and/or PMI qualification desirable
Project and Program Change Management in large scale, complex commercial environments preferred
Performance oriented
Can produce consistently accurate data whilst working under time constraints
Can maintain focus on agreed objectives and deliverables
Excellent communication and team working skills
Understanding of project planning and project lifecycle, PMI and Prince2 methodologies

Senior Change Manager, IT Service Resume Examples & Samples

Manages day to day Change activities, ensuring the Change process operates effectively and efficiently with all stakeholders, internal and external
Chairs the CAB & ECAB meetings
Builds and maintains relationships with stakeholders across IT
Ensures and promotes the correct use of the Change Management process to comply with Burberry policies and standards
Acts as Product Owner for Change Management within the ITSM toolset (Remedyforce)
Publishes Change Management Key Performance Indicators and ensures these are met

Change Manager Resume Examples & Samples

Present solution options and recommendations HSS business management for decision (i.e. no unilateral decision)
Minimum of 7 years’ experience in project delivery
Priority Products: Global custody, Sub-custody, Corporate Trust, Loan Agency
Secondary Products: Fund Administration services

FX Ops Change Manager Resume Examples & Samples

Change Process Governance
Process mapping, analysis and re-engineering
Minimum of 5 years experience in project delivery
Minimum of a BA/BS degree

Change Manager Resume Examples & Samples

Solid and proven experience in multiple change management roles, ideally within large, complex programs of work
Demonstrated experience in successfully leading the design and implementation of change management for major initiatives in operational environments
Demonstrated experience developing change, communication and engagement strategies
Familiarity with project management approaches, tools and phases of project lifecycles
Ability to work with ambiguity and multiple projects within the program
Coaching and mentoring experience, building change capability
Capable of being analytical whilst aligning business strategy to people strategy

Change Manager Resume Examples & Samples

Ensures efficient flow of change requests through Change Management process
Assures changes are recorded, approves changes at unit level, reviews change plans
Participates in Change Advisory Board (CAB)
Manage oversee Change Owners and ensure changes are executed according to plan
Assess impacts of requested changes
Identify and analyze change risk and prepare risk mitigation tactics
Develop and support change communication plans
Raise and track Change Management related issues and conflicts, removes barriers, resolves issues and escalate appropriately where required
Update, maintain and publish Change Calendar; Organize and manage the Emergency Change process
Provide knowledge, expertise and training on the use of the Change Management Process and tool
Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Change Management Process and highlights any issues or ideas of improvement to the IT leadership
Assists the Service Delivery Organization in identifying and planning for process improvement projects in Change Management and other process areas including: Configuration Management, Service Level Management, and Service Catalog Management

Change Manager Resume Examples & Samples

Working with teams in Market Operations to establish daily operating rhythms, visual management boards and team huddles
Facilitating workshops utilising relevant techniques to work on process improvement initiatives – (i.e. using DMAIC) to identify, analyse, prioritise, implement business process improvements and track benefits realised
Coaching and supporting practitioners/leaders of Operational Excellence to become proficient and self sustaining at process improvement
Supporting teams to adapt to business process change
Contributing to the ongoing delivery of the process improvement toolset/approach, and actively promoting the sharing of knowledge
Actively engaging with the global Operational Excellence community
Minimum of 3 years hands on experience in an operational excellence delivery role
Demonstrated ability to work with teams to develop performance through process improvement
Significant experience working with process improvement techniques (Lean / Six Sigma / DMAIC) or similar tools to deliver clear bottom line results
Experience working with sponsors and stakeholders & a pragmatic implementation approach
Investment banking operations and back-office experience preferable
Relevant post graduate / industry body qualifications desirable

Project / Change Manager Resume Examples & Samples

Drive key initiatives relating to Wealth Management's Alternative Investments franchise
Find, sound out, document and implement solutions
Manage and drive cross-functional work-streams

Change Manager Resume Examples & Samples

Responsible for the provision of detailed Change Impact Assessments, estimating resource and change delivery costs as part of resource planning and forecasting
Work closely with functional SME's to understand portfolio impact
Shaping change initiatives within a team that strives to be recognised for its professional and effective change delivery

Change Manager Resume Examples & Samples

Implements Change Management strategy, provides feedback for improvement
Accepts and reviews Requests for Change (RFC) submitted by multiple business units, requiring technical knowledge of infrastructure and business environment, for proper assessment to ascertain potential business impact. Ensures strict adherence to established process and procedures for audit compliance
Ensures adequate information is supplied for assessment of full impact. Collaborates with requestors to ensure proper documentation is provided within RFC and coordinates with CMDB Librarian if CI is missing or not identified correctly within the RFC
Facilitates meetings to address change inefficiencies or identified risks, with strong negotiation skills and ability to build consensus to avoid potential business impact. Engages senior leaders as required
Consults and coaches regarding efforts to promote conformance
Defines and measures performance against key performance indicators
Develops resistance management plans to address non-conformance. This position requires that the candidate be available for a rotation of coverage as needed in supporting emergency situations. The candidate will be required to be a part of the technical analysis on-call rotation schedule during off hours. The selected person will be required to wear a company phone and respond within 5 minutes when paged/called. Must be able to work during off-hours, weekends and holidays as required
3-5 years’ Change Management experience required in an Information Technology or Operations
Experience in a Change Management role as a requestor, reviewer or approver
Change Management skills – able to establish and lead a CAB and facilitate necessary approvals, Forward Schedule of Change
Experience working in an IT Environment
Experience with data center operations or related activities
Familiarity with ServiceNow, Remedy or other workflow management tools; experience with ServiceNow or Remedy Change Management a plus
Proven time management and organizational skills
Self-disciplined, self-motivated with ability to learn quickly and adapt to changes quickly
Strong organizational skills; ability to manage workload and operate independently
Project Management skills – planning and risk mitigation
Knowledge of Lean and Six Sigma methodologies a plus
Ability to handle multiple tasks and meet deadlines
Ability to work efficiently and productively without constant direction or guidance
Capable of exercising extreme discretion and independent judgment
Ability to communicate, both verbally and written, with a high level of confidence
MS Office skills especially word and excel

Change Manager Resume Examples & Samples

Support global staff in their use of the Change Management module within ServiceNOW to ensure processes are followed
Assist with chairing departmental and regional CAB meetings
Compile KPIs and other Change Management metrics
Conduct change data analysis
Partner with reporting teams to develop comprehensive change reporting capabilities

Change Manager Resume Examples & Samples

Development of end to end change management documentation, including executive stakeholder analysis, detailed business impact assessments, and high level change delivery plans
Planning of knowledge transfer requirements to ensure impacted stakeholders are able to adopt core changes from the introduction of the new systems and the change is embedded within BAU processes post implementation
Identification of refinement requirements between the project and pre-existing work processes
Delivery of a comprehensive communication plan, and drafting of key project communication outputs – including working with COG leaders, SMEs and technical experts and teams for key messaging cascade and change communication phasing outcomes
Implementation of change management execution plans to those impacted by the change, to deliver leader alignment and workplace participation
Ability to coach and upskill others on change
5+ years experience gained in a similar position within the Financial Services industry
Proven hands-on, change delivery experience using best practice change management methodologies and tools (i.e. ADKAR, Prosci)
Strong communication and knowledge transfer planning and delivery skills
Ability to influence and establish credibility with stakeholders – and excellent interpersonal skills, establishing good working relationships with colleagues at all levels

Assistant Change Manager Resume Examples & Samples

Working very closely with the IT Director and Project Manager, coordinating with managed services partners to ensure alignment to methodology, toolkit and plan
Delivery of business deliverables in line with the project plan, as well as other change initiatives in place
Approve change network design, then manage the network to enable effective business engagement and readiness
Oversight on all components of the regional change plan, working with the managed services partners to develop the framework for change activities
Create, maintain and execute a change action plan
Work with region internal communications to communication activities and materials for each phase of the change plan
Monitor the effectiveness of the change, plus communication tools
Ensure the changes are embedded within the business and employees are adopting the standard business processes

Change Manager Resume Examples & Samples

Experience of initiating, managing and implementing transformational change programmes
Understanding and approach to benefits delivery – from strategy to realisation
Ability to advise on ‘good practice approach’ to business change with a focus on people, not just process, methods and technology
Experience in stakeholder management at senior executive levels
Experience of facilitating and monitoring change
Ability to deal with complexity, ambiguity and changes of business focus
Strong interpersonal skills and a proven ability to develop, maintain and enhance relationships with a variety of internal and external contacts
An appreciation of changing technology and working practices across the broadcasting industry and an understanding of the BBC’s strategic aims and ambitions
Knowledge of the BBC’s aims, strategy, objectives, relevant policies and procedures (desirable)

Change Manager Resume Examples & Samples

Engage in change initiatives and ensuring that all stakeholders are kept abreast of all activities and decisions
Provide support and direction to the team and project staff. Represent the team in committee meetings
Accountable for putting in place structured Change Management governance and framework
Engage with all relevant personnel and influence them on the adoption the processes/tools/policies

Change Manager Resume Examples & Samples

Partner with the leaders and staff to formulate and deliver change management and communications strategy, plans and activities to manage impacts and prepare the business for change
Provide expert advice on effective change management design and delivery
Execute all change activities as detailed in the change plan, ensuring they are delivered on time, within budget and to appropriate quality standards
Engage and align stakeholders including completing impact assessments, determining the change management approach, creating implementation plans and putting in places measures to ensure sustainability
Contribute to promoting, maintaining and developing AMP's change management approach, framework and methodology in conjunction with the AMP Australia Change team

Change Manager Resume Examples & Samples

Manage a team to deliver multiple work streams within the Programme
Ensure that the team has a good understanding of the current and revised procedures and policies across various divisions
Engage in compliance initiatives such as CDD, AML, KYC and Financial Crime etc
Accountable for putting in place structured Change Management governance and framework to support the overall transformation program
Engage stakeholders across various functions and seniority and influence them to shape the scope of business change and work on the delivery plan

Global Change Manager Resume Examples & Samples

Support and communicate a culture of continuous change
Communicate the transformation program governance vision, structure and prioritization schema
Support large-scale enterprise-wide projects that incorporate proactive and innovative solutions to addressing business challenges
Work with Governance leadership to effectively communicate how the big picture of the initiatives comes together to achieve global payroll goals and objectives
Ensure organizational alignment and accountability to the scope and execution of initiative efforts through active change management and powerful communication channels
Create a measurement system to assess program effectiveness (including awareness, understanding, buy-in and support of change management activities at the enterprise level
Develop a feedback mechanism at strategic touch points to facilitate open discussions of organizational improvement opportunities
Support the Global Community of Expertise model, including development of best practices, standardization, and implementation

Change Manager Resume Examples & Samples

Facilitates meetings to address change inefficiencies or identified risks, with strong negotiation skills and ability to build consensus to avoid potential business impact
This position requires that the candidate be available for a rotation of coverage as needed in supporting emergency situations. The candidate will be required to be a part of the technical analysis on-call rotation schedule during off hours. The selected person will be required to wear a company phone and respond within 5 minutes when paged/called. Must be able to work during off-hours, weekends and holidays as required
2 – 5 years of work experience preferably in an IT environment
Familiarity with Remedy or other workflow management tools; experience with Remedy Change Management a plus
ITIL knowledge a plus

Change Manager Resume Examples & Samples

Coaching as appropriate of indirect reports
Undertake such projects as may be reasonably requested, from time to time, by the CBS COO
Thorough knowledge and experience of change management approach and methodology
The role requires someone who can work collaboratively across all the CBS functions and with the wider business as a whole. The ability to flex their style accordingly to influence senior stakeholders is key
Excellent people management skills
Ability to operate calmly under pressure and manage competing priorities
Strong self starter
Ability to work independently without detailed oversight
Strong sense of initiative and ability to think innovatively
Goal oriented person, ability to take on an objective and transform it into a concrete plan
Strong personal awareness and credibility in their chosen field(s)
Strong communication skills (oral/written)
Enthusiastic, committed and determined
Excellent IT skills with a detailed understanding of MS Project and MS Excel
Sense of humour
Excellent track record in all areas of change management at a Manager level, preferably in a large partnership of comparable size and complexity and within a regional and/or global environment

Change Manager Resume Examples & Samples

Developing a robust change impact approach and plan
Documenting a change management plan and interventions and communicating amongst the programs of work and business the change findings
Developing progress reports against impacted areas
Developing a stakeholder engagement plan, carry out a current state assessment of stakeholder engagement and conduct on-going and targeted stakeholder engagement
Supporting training, organisation design efforts and communication efforts
Supporting and engage senior leaders, coaching project resources and stakeholders
Tracking and reporting issues, supporting transition to business as-usual
Interfacing with MW internal communications manager and BFS internal communications teams
Extensive professional experience in change management, preferably financial services
Understanding of project development lifecycle and strong business process transformation experience
Excellent relationship and interpersonal skills to be applied in working with management across product, distribution, marketing, analytics, IT, risk, compliance, operations, finance and legal stakeholders
Ability to work with all levels of stakeholders with excellent risk, issue and change management skills
Very strong communication skills both written and verbal, including experience in working with senior levels of an organisation
Interpersonal relationship strengths for managing disputes and driving changes in staff behaviours
Ability to manage across organisational boundaries, with the goal of understanding political drivers & influencers

Project & Change Manager Resume Examples & Samples

Possesses a university degree and 8-10 years or process improvement and or project management work experience
Industry-specific knowledge and experience is an asset
Change Management experience is an asset
Strong relationship management and consulting skills which results in an ability to earn the trust of sponsors and key stakeholders, mobilize and motivate teams, set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity
Solid change leadership and management skills; change management tools and methodologies
Deep Process management and problem solving experience
Solid risk management skills
Ability to navigate a matrix organization effectively
Solid stakeholder management and influencing skills, effective at the executive level
Sound business and technical acumen
Strong presentation, written and verbal communication skills which bring clarity and precision at various decision-making meetings
Solid problem-solving and critical-thinking skills
Solid core project management skills
Solid knowledge and expertise in the use of project management methodologies and tools (e.g. Clarity, MS Project, SharePoint repositories, Systems Development Life Cycle (SDLC) if applicable)

Treasury Change Manager Resume Examples & Samples

Define data requirements in order to deliver global liquidity reporting and stress testing solutions for a range of stakeholders; both internal and external
Translation of business requirements into functional solutions
Review and pre-testing of solutions to provide feedback and support for User Acceptance Testing and implementation
Work with upstream data providers on interpretation and data clean-up
Work with Treasury and Finance stakeholders to capture requirements to aide IT in the build out
Work with the wider program group to ensure alignment with program principles and objectives

Rohq-cti-change Manager Resume Examples & Samples

Minimum of 7 years relevant work experience in IT Operations or related field
Sound knowledge in IT Operations including infrastructure and application systems
Very good understanding and awareness of the ITIL Problem management process and procedures
Well organized, with the ability to plan ahead for short- to medium-term objectives and able to identify, organize and facilitate the work is required
Advanced user of Microsoft Excel and PowerPoint
Strong analytical and presentation skills in business reporting which includes advanced business writing skills
Ability to work under pressure and strives for efficiency and effectiveness with commitment to service assurance best practices
ITIL® Foundation Level Certification is a must
Strong communications and influencing skills, with the ability to fluently interact with subordinates, peers and Senior Management

Project & Change Manager Resume Examples & Samples

Directs complex projects often involving multiple internal and external constituents and matrix partners
Works with stakeholders to clarify business improvement opportunities and determines the necessary problem solving approach
Typically exercises direct accountability for projects with up to 25 team members
Works with people managers across business and T&O to ensure projects are staffed with the right mix of people who have the required knowledge, skills and behaviours
Accountable party for defining, planning, orchestrating, and executing assigned projects and relevant deliverables and sustainment plans
Directly manages aspects of the project lifecycle and works with cross functional teams, corporate and (potentially) IT partners to oversee all phases of the project, and to ensure that related project processes are completed as required (including, as applicable, change management, process management, transition to business/operations, system development, quality management, etc.)
Within the context of the assigned project, responsible for building and sustaining the day-to-day relationships and communications (including project briefings) with stakeholders at various levels of the organization, including executive level, as well as other internal and external resources. Sustains and manages the relationship with the Accountable Executive (and Program Manager, where applicable) throughout the duration of the project by providing sound advice, counsel and support
Ensures end results are of the highest caliber with a clear sustainment plan to realize business benefit
Provides leadership, motivation, coaching, mentoring and professional development for project teams in order to obtain a high level of co-operation and contribution from all project members
Chairs regular core team and key governance forums (e.g. Steering Committees, Operating Committees, Decision Forums) to review progress with key constituents. Represents the interests of the project or program in various project governance and inter-department forums
Ensures the mechanisms of change management (plans , processes, tools) are in place and effectively supporting the project
Ensures project issues and risks are identified, quantified, managed and tracked. Uses past experience to proactively "anticipate" risk and develop appropriate mitigation strategies and plans. Ensures risks, assumptions and constraints are appropriately communicated and escalated when necessary
Rigorously manages scope to ensure commitments are achieved within agreed on time, cost, and quality parameters
Develops project artifacts including charter, integrated plan, resource plan, contingency plan, and related PM artifacts, while complying with applicable enterprise standards(e.g. Risk, Audit, Compliance)
Monitors and controls the project. Proposes recommendations and adjustments to the overall project manager (or Accountable Executive, as applicable) and publishes periodic project status reports
Provides Accountable Executive with continued insight in the viability of the business case (e.g. costs, benefits, KPIs) as the project progresses
Contributes to improve the best practices of the project management community within the Enterprise to help drive consistency, transparency and execution excellence on projects
Possesses a university degree and 6 to 8 years or process improvment and or project management work experience
Good relationship management and consulting skills which results in an ability to earn the trust of sponsors and key stakeholders, mobilize and motivate teams, set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity
Solid change leadership and management skills
Process management and problem solving experience
Ability to navigate a matrixed organization effectively
Solid presentation, written and verbal communication skills which bring clarity and precision at various decision-making meetings
Solid core project management skills including multiple aspects of the PMBOK (i.e. Project Management Institute's PM Body Of Knowledge)

Senior Change Manager Resume Examples & Samples

Define, monitor and report on the effectiveness of the Change Management process
Facilitating workshops and other interventions to promote Change Management initiatives throughout the organization
Ensures collaborative engagement with business partners
Promote a culture of change management behaviors and continuous improvement into the organization including managing resistance
Support the design and delivery of a Change Management training program
Contributes to improvements and simplification of processes including on-boarding of new teams to the Change Management process
Drives interpretation, understanding, and application of Change Management policies
Investigates and resolves problems. Anticipates problems whenever possible, and develops, recommends, and initiates appropriate steps for resolution
Deliver change initiatives, including enhancements, process and technology improvements
Coordinate and manage appropriate governance review boards, by serving as the liaison between business/product teams and Sr. Leadership
Demonstrated Change Management experience in large scale enterprise organization in a leading role
Extensive experience with ServiceNow or similar enterprise Service Management software
Excellent oral and written communication skills with the ability to clearly articulate messages to a variety of technical and non-technical audiences in all levels of the organization
Excellent influencing and negotiation skills with the ability to move large, diverse groups toward a common vision or goal
Must be a team player, able to work collaboratively with all levels of the organization
Ability to establish priorities, anticipate and react to business issues with flexibility
Demonstrated problem analysis and solution development skills
Must have experience in operating in a high change global enterprise environment
Key Pearson Attributes
Always Learning
Customer Focused
Makes it Happen

Senior Change Manager Resume Examples & Samples

Lead change management activities by applying a structured ITIL methodology and creating a change management strategy
Drives implementation of standard execution of the Change Management process
4 years + combined experience in Service Management
Ability to work within small timeframes with precision and attention to details
Knowledge of ITIL and key ITSM concepts
Must be able to maintain composure under pressure, accurately assessing problem situations
Must work effectively in a fast-paced, team-based, Customer Service oriented environment
Must be able to exercise push back effectively at all levels
Experience working in Service Now is a plus
College Degree from an accredited institution

Change Manager Resume Examples & Samples

Must have good skill level / proficiency in Microsoft Project, PowerPoint, Excel, Word, SharePoint, Product Lifecycle Management (PLM), and SAP applications, and be/become proficient in Magna & customer systems
Extensive experience in change management process, from inception through implementation, especially related to Automotive
PLM experience

Change Manager Resume Examples & Samples

Ensure critical change information is provided in the Request for Change (RFC) ticket [includes information on Outage, duration of outage, change description, validations, rollback etc.]
Schedule and attend Change Advisory Board (CAB) meetings and document results, decision and tasks as required
Prepare weekly and monthly metric reports, including Forward Schedule of Change (FSC), Change Success, Change Process Compliance, etc
Facilitate and adhere to the production Change Control process as established by the Change Management team
Act as central point of communication for change activities including documentation, scheduling and meeting attendance
Assist in the development of change management KPIs
Keep the release and maintenance schedule updated in the Change Calendar
Familiarity with Change and Project Management methodologies and tools [including ITIL, Waterfall, Agile etc.] would be a plus
Must be highly organized and detail oriented; accurate and timely
Excellent customer interfacing skills, facilitation and teaming skills

Change Manager Resume Examples & Samples

Understanding of production IT Environment and IT Operation such as Intel / DBA/ Unix / Windows OS/Exchange and Remote Server Management domains etc
Understanding of Incident Management, Problem Management and Change Management processes
Experience in Knowledge of industry-recognized IT process and quality frameworks and methodologies such as ISO9000, ISO20000, Six Sigma will be a plus
ITIL certificates appreciated (Mandatory for Change Manager)
Experience in Key IT SM areas such as incident and problem management, service level management, etc
Understanding of Release Management process, Configuration Management Process, Availability Management Process

Change Manager Resume Examples & Samples

US citizenship required
Strong understanding of the fundamental operations of a technical service operation
Proficient in the Microsoft Suite (Word, Excel, PowerPoint specifically)
Experience in service desk systems such as Siebel, ChangeGear, Remedy a strong plus
Proven ability to employ critical thinking and logic to analyze and troubleshoot problems to root cause
Proven ability to manage critical processes including making process improvements
Experience in Change Management function and processes a strong plus
2-4 years experience in roles associated with managing service processes
2 year degree or equivalent work experience
ITIL Foundation Certification a very strong plus

Appops Change Manager Resume Examples & Samples

Deep knowledge of operational support of IBM payments gateway
ITIL experience in problem and change management (2 years)
Complex process definition and ownership

Change Manager Resume Examples & Samples

Own and administer the change management process
Coordinate change requirements for Standard application installs and upgrades
Coordinate change requirements for Standard system software and hardware
Coordinate change requirements for Network devices hardware and software
Audit change records for process compliance including risk assessment
Coordinate change process and tool requirements including customer specific elements
Administer as required user access to the organizational standard change management tool
Facilitate CAB meeting and follow-ups
Analyze Change management standardized operational reporting deliverables
Bachelor’s Degree in Computer Science, Engineering or other relevant field
3+ years experience as change manager (coordinator)
3-5+ years relevant experience supporting Information Technology operations
3+ years experience with release management, configuration management
Demonstrated experience developing and driving process changes
Experience delivering reporting metrics on SLAs on standard changes
Strong written and verbal communication skills, executive level presence and experience in facilitation
Strong multi-tasking ability; ability to move many projects forward in parallel
Ability to influence and motivate others in the team
Willingness/ability to adapt to new environments and changes and to learn quickly

Change Manager Resume Examples & Samples

Develop, advise and implement end-to-end Change Management strategies and plans for large and complex change programs
Advise/consult with LOB partners, Leadership and PMOs on applying Change Management within a program or project delivery environment
Access data and line of business information required to fulfill accountabilities ¬
Collect data, business performance information and results from business units¬
Escalate deviations from plan
Develops change leadership capabilities in others
Coaches others on how to execute project-level change management activities
Plans appropriate learning opportunities to develop new skills and promote change adoption; influences learning strategy in accordance with the rest of the change strategy

Change Manager Resume Examples & Samples

Manage a team of Change Analysts and administrative staff on the delivery of change activities on projects
Good organisational change management experience including other management experience
Relevant Bachelor’s Degree and Change Management certification (e.g. Prosci, CMI) - preferred
Understands project and change management lifecycles, disciplines and procedures
Broad understanding of specific ANZ domain areas impacted by the change

GT E&A GT Change Manager ED / VP Bournemouth Resume Examples & Samples

Program lead for the ongoing implementation of the Rules of the Road across Global Technology
Program governance for a new program – Application Owner (AO) Enablement – that will place the AO at the heart of the GT operating model, ensuring the right people hold AO roles, in the right locations and that they are suitably trained, equipped and empowered to deliver champion applications to the firm
Additional program governance and delivery as directed
Coordinate and drive the four Rules of the Road implementation workstreams across GT
Prepare for, and participate in, Rules of the Road governance forums, with the lead of the Change Control Committee
Partner with internal and external stakeholders to establish and execute the AO Enablement Program
Assume responsibility for the planning and execution of additional GT change programs as required
Deputize as required for Business Manager and other team members
Ability to communicate clearly both verbally and in writing to generate and maintain support for challenging goals that optimize GT performance
Ability to manage complex programs, adjusting priorities, plans and costs according to requirements with minimal supervision
Flexibility and initiative to see and then seize emerging opportunities, as well as the passion to inspire others to pursue them
Confidence to interact with all levels of management in GT, up to and including CIO-level
Ability to lead teams to achieve genuine momentum and progress
Previous program management experience
Knowledge of the Application Owner role construct

Organisational Change Manager Resume Examples & Samples

Lead Change Management initiatives in the GDS ES Digital Office
Responsible for creating, managing and implementing Change Management plans
MIS reporting and providing analytical inferences on the impact of the Change
Support project teams in integrating change management activities into their project plans
Must be able to use a structured approach to understand the situation and create the right Change Strategy
Should be able to conduct Change Readiness Assessment
Must be able to identify Change Agents from the various teams and create Change Network that will help implement Change in the organisation
Establish strong relationships with finance, talent management, procurement, admin and other support groups
A solid understanding of how people go through a change and the change process; experience with ADKAR is a plus
Experience and knowledge of change management principles and methodologies (example: Prosci certification)
Change Management Professional (CMP) designation is a plus
10+yrs of overall experience with at least 6+ years in a similar profile with strong Change Management background
Ability to handle large-scale organizational change efforts
Should be able to create Change Management plans and help implement them across the organisation
Budget development and oversight experience
Ability to work with senior level leaders and stakeholders, build relationship
Ability to ensure that the Technical and People side of Change are effectively addressed
Persuasive with details and facts
Delegate responsibilities effectively
Ability to analyse and suggest solutions
Strong command on verbal and written English language

Change Manager Resume Examples & Samples

Undertaking collision, restriction, PDPA and MEPC management where appropriate
Performing quality checks of changes looking for adherence to published standards
Managing the review process and ensuring that changes that are not closed as successful, or have underlying activation issues, are investigated to improve the overall LOB change performance over time
Owning all data within the change management system(s) and ensuring that it remains accurate and evergreen
Managing subscriptions, role access approvals, LOB Hierarchy and administrative functions as required in the tool
Presenting process improvement ideas to the Change Management Process Owner
Promoting the Change Management process and acting as change process subject matter experts for his/her LOB end-users
Participating in related sub-processes, as necessary, to represent the interests of the LOB
Workflow management if subscribed to ‘Pending LOB Review’ functionality (optional)
5+ years of Change Management experience
ITIL v3 Foundation accredited
A genuine passion for change management as a practice
Self confident individual that is acknowledged as an SME
Ability to influence internal & supplier organizations and move toward a common vision or goal
Experience operating with large-scale organizational change effort
Experienced operating in a matrix managed environment & comfortable working across regional & cultural boundaries
A solid understanding of the change management process, principles and methodologies
A certified practitioner through the completion of associated training & education modules

Change Manager Resume Examples & Samples

Focus on project/change management, but requires flexibility to provide support to other projects e.g. project manager on one project but analyst on another
Self manage project deliverables
Handle multiple stakeholders
Communicate at a detailed level with subject matter experts and at a high level with management
Deliver documentation to an exceptionally high standard e.g. project plans, status reports, business requirements, current state analysis, User Acceptance Testing (UAT) plans, UAT scripts as well as management presentations
Evaluate technical documents (e.g. functional specifications) to ensure they are delivered to required standards
Implement and manage quality controls
Involvement in all areas of project life cycle e.g. analysis, design, UAT testing, providing training, implementation
Provision of assistance to other projects within the team

Change Manager, VP Resume Examples & Samples

Execution of strategic projects – setup appropriate project governance, develop the global plan, lead collaboration between departments, oversee business requirements, ensure appropriate testing, and successful implementation
Own various program organisational activities such as risk and issue monitoring, status reporting and governance co-ordination
This candidate will represent the needs of the business throughout the project lifecycle, providing expertise and working knowledge of various business operations processes
Prior experience in financial services IT life cycle, understanding the change implications and execution model needed in the financial services regulatory environment
The candidate should be able to demonstrate a history of hands-on involvement in large programmes involving technology project work
Additionally, the individual will need to be flexible based upon the nature of the project engagements where business analysis is required such as, but not limited to, leading business process reviews, documenting functional specs, testing, gathering business requirements and completing other change related functions around projects
Significant, demonstrable change management experience ideally within Financial Services
Business analysis experience
Experience of working on multiple, unrelated projects concurrently

Project / Change Manager Resume Examples & Samples

Manage Project wide communication, training and user resourcing needs
Facilitate and nurture an effective Change Network
Manage workstream issue and risk management and project design review
Create and manage project plans in relation to Project deliverables
Document the business’ and end user’s business requirements
Produce business requirements documentation
Administrate, manage and document processes and operating procedures
Create, lead, administrate, facilitate and deliver training courses and materials
Perform user post implementation support
Partake in a range of PM trainings
Assist and lead other Business Analysts in their activities as required
Write and maintain Risk, Change and Communication Logs
Engage in other GSSO initiatives as required
Outstanding personal leadership and autonomy
Experience delivering global implementations
Excellent consensus building skills
Proactive and analytical approach to problem solving
Ability to pick up new concepts and technology quickly, including an understanding of the detail
Excellent prioritization and time management skills for self
The ability to document conceptual, technical and operational information accurately and clearly
Enjoy working as part of a team & value others’ view and input
Ability to work and deliver to deadlines
Ability to multitask and deliver multiple deliverables at once
Microsoft skills at intermediate or advanced level, especially in Excel, Word and PowerPoint
Results oriented with a focus on efficiency
Exhibits a thorough understanding of a client’s business and actively seeks input to anticipate client needs & effectively meets or exceeds them
Effectively listens to issues, eliminates extraneous information and assesses the underlying client need, provides resolutions
Ability to question how things are done or voice a differing opinion
Intermediate influencing and relationship management skills with clients and technology partners
Generates creative ideas for continuous improvement
Ability to question traditional or conventional practices and initiate action
Be prepared to commit outside of normal hours as appropriate and to travel to global locations as necessary
Basic knowledge and understanding of accounts payable and fixed assets processes
Intermediate and Advanced knowledge and understanding of project management methodology ideally with practical experience
Experience working remotely without direct supervision
Experience in root causing, identifying process flaws and redeveloping processes
Experience in Ariba ePurchase or similar Cloud system implementations

Change Manager Resume Examples & Samples

Responsible for local GSS stakeholder engagement
Provide detail information about GSS project and SSC 3 set-up (goals, deliverables, timelines etc)
Responsible for local change readiness
Collect feedback from the impacted employees and report back to senior management (and GSS central change team)
Support in funneling project communication from central to local
Adapt project communications to local situation
Liaise with central change team
Excellent Communication and presentation skills
Worked on Large scale transformation projects, preferably with shared Services Centers
Leading and managing change process on large scale projects
Project Management

Change Manager Resume Examples & Samples

This position requires a high proficiency in Process Management, project management, executive communications, and metrics/analytics; therefore, certification in Six Sigma is essential (Required – Green Belt; Preferred – Black Belt)
Minimum of undergraduate degree in engineering, business, math or finance
Minimum of 10 years of experience in the banking industry
Minimum of 5 years of process management work

Change Manager Resume Examples & Samples

The role will be focused on the continue delivery of the Operating Model programme of work within the UK Change and Technology Team. The programme works closely with key stakeholders including the UK SWP COO and Operational leaders to ensure SEI has an efficient and effective operating model to support our growth agenda
Support the Operations Directors in project managing change agendas within the Operations space
Support the Change team and senior management in managing and assisting areas of strategic operational change
Support new/existing clients to execute the initial and on-going transformation of their operating model. Work closely with clients during the implementation project to ensure success of the transition of their business to SEI. Manage existing clients change agendas in supporting the rollout of new services and any additional change projects for these clients
Ideally degree educated or equivalent with a solid base of experience within financial services, specifically in private banking, wealth management services, custody and investment process and/or investment advisory services
A proven track record in project management and client interactions
Proven ability to lead the assessment and re-design of business processes
Experience handling and delivering multiple tasks and projects within tight delivery schedules
Highly developed presentation and facilitation skills
The ability to be credible in communications
Proficient IT skills - all Microsoft office products and able to pick up other systems/databases easily

100

Change Manager Resume Examples & Samples

Working with the Programme Director, to ensure the successful delivery of the process and control framework for the new front-to-back full revaluation infrastructure, which underpins the successful delivery of major regulatory projects
Agreeing the book of work with Project Sponsors, Project Managers, as well as other stakeholders
Being involved in all areas of project life cycle e.g. analysis, design, User Acceptance Testing (UAT), providing training and implementation
Creating and reporting project Key Risk Indicators (KRIs) and Key performance Indicators (KPIs)
Recruiting key Project Team members to build effective delivery teams
Developing and tracking project plans
Overseeing Project Managers as well as reviewing their plans and work
Liaising with the technology department and other stakeholders, to support successful delivery
Managing senior governance meetings and provisioning effective communications, inside and outside the project teams
Ensuring design is continually meeting strategic objectives and is aligned across requirements and infrastructure
Delivering documentation to an exceptionally high standard e.g. project plans, status reports, business requirements, current state analysis, UAT plans, UAT scripts as well as management presentations
Previous experience in market risk management, risk reporting function or financial services consulting function
Theoretical and practical knowledge of risk management techniques
Experience of large scale regulatory projects, including Fundamental Review of Trading Book (FRTB)
Experience of designing and implementing processes and controls at a Tier 1 investment bank and ideally within a Risk function
The skills to be able to influence, manage, and face-off to senior clients, up to and including Senior Managing Director level
A full understanding of the technology product and project lifecycle
Excellent communications skills, both written and verbal, with technical and non-technical audiences
Commercial awareness and experience of managing relationships
Excellent Microsoft Office skills including Word, Excel, PowerPoint, Project and Visio
Able to plan, own, and run a sizeable programme of work
Adaptable, able to organise, prioritise work and be comfortable with being remotely managed
Able to identify and interpret stakeholder’s needs and requirements, with the ability to negotiate win-win outcomes
Educated to Bachelor degree level or the equivalent experience or qualifications
A strong critical thinker, with creative problem solving skills
Able to work with remote stakeholders and team members

101

Senior Change Manager Resume Examples & Samples

Enjoys a fast paced environment
Requires limited supervision
Facilitating weekly Change Advisory Board (CAB) meeting, ensure changes are submit correctly, capture of approvals, agenda creation, and distribution of meeting minutes
Facilitating emergency change meetings. Respond to emergency request outside business hours
Preparing and delivering well established change reporting, including weekly operational control report, and monthly change statics
Supporting the operational managers assessing the change impact
Assisting Configuration Managers with implementing and supporting discovery processes and CMDBs. (Preferred: BMC Atrium and Discovery/ADDM)
Applying a structured methodology to change management following ITIL best practices. Keep an update change management charter and repository
Providing change process training to staff, including the creation of documentation
Information Technology Infrastructure Library (ITIL) V3

102

Change Manager Resume Examples & Samples

BS with a least (3) years of experience in information technology / information systems change management including prior experience preparing / processing RCRs. Additional experience can be used in lieu of a degree
IAT-III and IT-I certifications
RCR experience supporting Korean Theater of Operations customers
Some Korean language proficiency highly desirable

103

Senior Change Manager Resume Examples & Samples

Based on a close relationship with Business, other Functions Representatives and other DRIVE APAC team members, gather and analyze business initiatives and market mandatory changes in order to communicate and explain them effectively to each department involved
Provide operational expertise to define solution that meets / exceeds the business, operations or finance needs
Assess the feasibility and identify the setup along with the appropriate level of controls from an ITO and Finance perspective to support exceptional transaction or new activities
Document business and functional requirements
Design and document processes for different areas and teams (FO, Ops, Finance…)
Manage key Capital Markets projects, bringing them to a successful conclusion (quality/cost/delay) by a close coordination of ITO departments and other functions involved to achieve the objectives initially set
Contribute to the Projects monitoring and reporting standards through regular information update of relevant repository tools and templates (CLARITY, Project Cards, Roadmap etc.)

104

Change Manager Resume Examples & Samples

Co-ordination of the analysis and delivery of all change within the Operation
Successful engagement of operational/business resource
Meaningful stakeholder communication, both internally and externally
Understanding Client proposed changes and where Capita can assist through value add
Identification, definition and tracking of impacts, risks and benefits
Management responsibility for site PMO function
Stakeholder management; reporting change activities to senior management, be the main point of contact for the Client Change Team and Capita Operation and work with other business areas to engage appropriate resource support in change projects
Leadership; motivating, coaching and supporting staff to achieve team and individual objectives and play an active role in the appraisal process
Quality; verify that the delivery of change is compatible with the realisation of benefits identified and appropriate measures and methodologies are considered for managing change performance (e.g. time/quality/cost)
Service Delivery; Generate terms of reference for delivery and co-ordination of business change projects, co-ordinate input from appropriate teams (e.g. User Acceptance Testing) and complete impact assessment of change requests, advising upon acceptance or rejection of change
Culture; Instil a culture of continuous improvement and learning by identifying learning needs, helping to provide opportunities to address these needs and encourage staff to take responsibility for their own learning
Compliance; Ensure that all procedures are fully documented and adhered to, maintaining legal, regulatory, ethical and social compliance in order to build and maintain an excellent reputation for the Company
Experience of Change Management and Governance within a Project Management Office or similar working environment
Highly analytical with meticulous attention to detail
Customer focus with the ability to liaise with stakeholders at all levels
Numeracy and advanced computer literacy (MS Excel, Word and Outlook)
Effective communication, listening and planning skills

105

Global Change Manager Resume Examples & Samples

Perform the day to day activities associated with Digital changes and ensure that all applicable SLA’s are met
Review changes for quality and collision; scorecard defects with an eye towards spotting trends and recommending/implementing process improvements to continually drive for 100% success of change
Manage communication to and from change owners
Perform daily review of change queues to efficiently manage workflow
Analyze weekly and monthly reporting with a focus on change benchmarks and continually look for areas of improvement or refinement
Change support across the organization for Change Restrictions
Management of EURC requrests for access to ITSM and approving template requests
Management of supplemental Change Advisory Board for Digital related changes
Assistance in implementing Safe Security and White Glove change within Digital Infrastructure
Participate, when required, in post implementation reviews and audits
Work with internal clients/colleagues to understand and document requirements for Change and Release Management
Provide Change Tool (ITSM) training and ongoing education as necessary
Provide feedback on process compliance in partnership with GTI Tower leads
Participate in UAT testing for ITSM releases when required
Experience and aptitude for dealing with people in a customer focused environment
Strong overall knowledge of technology businesses and best practices
Good working knowledge of JPMChase infrastructure and applications
Good understanding of Global Technology Infrastructure support model/areas
3-5 years job experience in a related discipline, such as desktop, incident/problem management, network operations environment, or application support
Understanding of Change Management best practices to avoid change-related problems
Solid understanding of the Change Tool, ITSM as well as HP SM and CMDB/Verum
Strong Excel capabilities are required
Knowledge/experience with tools such as Tideway, CMDB, CCM, others in order to understand impact and breadth of changes in the environment
Knowledge of ITSM and other Change and Reporting tools such as CCM, CPR, and FCI
Associates or Bachelors Degree in related field
2+ years relevant experience in ITIL and Change Management, Change Release or related Service Management processes
Good understanding technology support models/structures
Self-starter with a positive attitude and the ability to work in a dynamic, fast paced environment with minimal supervision
Must be able to thrive under pressure; adhere to guidelines; and deal with competing priorities

106

Change Manager Resume Examples & Samples

Ensure that proposed changes are controlled, monitored, and implemented with minimum disruption to the services being delivered
Respond to customer’s changing business requirements while maximising value and reducing incidents, disruption and re-work
Lead the technical CAB and the documentation around all requested changes
Ensure proper communication around all changes and all involved parties
Manage the enhancement portfolio
Communication Management

107

Change Manager Resume Examples & Samples

Adhere to the Change Framework, ISO:9001 and other compliance standards as required
Establish and execute project comms plan; overall reporting of progress, issuance of project documentation, key messaging, pre / post -implementation comms
Ensure that the individual projects meet business requirements and are delivered to time, budget and quality
Ensure lessons learnt are factored in to future projects

108

IT Change Manager Resume Examples & Samples

BS / BA in Information Technology or Communications or equivalent experience
Software delivery and maintenance
Practical experience in dealing with large scale organizational change
Senior executive communication, presentation and written skills
Experience with the full life cycle of project management utilizing multiple types of project methodologies including but not limited to Waterfall and Agile
Resilient and tenacious with a propensity to persevere

109

Project Configuration & Change Manager Resume Examples & Samples

4-6 years of experience in similar job Project management background level depending on the complexity of the Project/Program,
Good knowledge of railway products and systems,
Knowledge of change & configuration processes within ALSTOM way of Working
Ability to detect side effects of ongoing changes to alert the relevant person. English(required )

110

Asset Change Manager Resume Examples & Samples

Ability to multi task and lead teams with multiple disciplines
Project management for plant modifications , PSSR, PHA and change management
Ability to work well with manufacturing support departments (i.e. Engineering, Maintenance, A & QC and Process Development)
Working knowledge of Microsoft office programs and computer management systems such as PI, SAP, Delta V and BASF project management and Control Systems(DCS)
Ensuring plants are well maintained and available to meet compliance with all applicable internal and external EH&S standards, guidelines and regulations. This will involve coordination of schedules across multiple areas
Develop and facilitate asset strategies for each production plant to meet the business needs with strategic planning, plant/reliability improvements and optimization to ensure each plant is reliable and available to meet required production. This will involve coordination of schedules across multiple areas
Collaboration with maintenance to ensure equipment performance and cost expectations are achieved, while ensuring the equipment is available for maintenance/production as required
Evaluate performance data (asset effectiveness, bad actors, PM’s etc.) and collaborate with operators, maintenance, process development, process improvement, reliability engineer and engineering to develop strategies and implement projects to improve existing and plan for future assets
Facilitation and validation of capital projects and plant improvements with the development of scopes of work, process logic, implementations plans, and PSSR’s
Leading continuous improvement projects of existing assets with ongoing 5S Projects and lean principles
Subject Matter Expert for Management of Change for the site to include training, audits and owner of process changes for Operations

111

Global Change Manager Resume Examples & Samples

Consult and coach project teams and leaders to accept best practices of implementing changes that stick, even when the approach is counter cultural
Maintains line of sight and influences efforts outside of the project that can enable or hinder success
Partners with the HR function to align the people strategy with the portfolio of process and system changes
Coaches sponsors, directors, regional or functional leads
Co-manages the change portfolio for the function
Delivers training related to leading change. Establishes and maintains working relationships at the steering team level
Establishes high-impact change champion networks
Bachelor’s degree in psychology, human resources, communications or a related field required
Master’s degree in business and/or organizational psychology a plus
Ph.D in organizational psychology a plus
5+ years of end-to-end change management experience with a proven track record of results
Experience and knowledge of change management principles and methodologies(example: Prosci certification)
Experience with large-scale organizational change efforts with demonstrated results
Ability to facilitate conflict resolution

112

IT Change Manager Resume Examples & Samples

Responsible for developing and maintaining an effective process and ensures there are supporting Policies, Controls, Metrics, Procedures and Training
Acts as a Change Management process architect
Supports the owner to review and approve changes to Remedy related to functionality relevant to Change Management
Conducts Change Management Service Reviews forum to review overall Change Management performance with both Change Management system customers and actors
Periodically reviews process metrics to identify and initiate process improvements
Establish meaningful KPI’s and metrics to manage process effectiveness, efficiency and compliance
Responsible for the monitoring and oversight of data quality with authority to direct improvements and automation to improve efficiency and value to Monsanto
As part of the Service Integration, manages the process across all Providers by frequently reviewing Change Reports from all Providers
Ensuring support Model is supported through SLAs, OLAs, and UC’s
Consults with / escalates to vendor management in case of disputes
Responsible for communicating and implementing the overall direction and management of the Change Management Process
Oversees the daily operation of the Change Management System and general maintenance
Acts as point of contact for “how-to” questions regarding process execution and compliance
Analyzes process metrics
Ensures process compliance through regular (spot)checks and initiation of corrective actions
Controls the lifecycle of all System Changes
Enable beneficial Changes to be made, with minimum disruption to IT services
Facilitates and chairs the weekly CAB meetings
This role may be based in any region
Bachelor’s degree in Computer Science, Information Systems or similar discipline required
7+ years related IT work experience
2+ years successful people leadership experience
Proven expertise in Change Management, processes, standards, and templates
Experience with the design and operation of ITIL processes in a global enterprise
Experience with CAB (Change Advisory Board) meetings
Strong understanding of Monsanto’s business requirements
Ability to tie business requirements to test scripts
Must be familiar with System Development Lifecycle Methodology
Ability to analyze problems and use judgment effectively
Proven ability to conduct research into a wide range of computing issues as required
Ability to present ideas in business-friendly and user-friendly terms

113

Change Manager Resume Examples & Samples

Reports directly to the Lead Global Change Manager
Acts as the main point of contact for all change related queries & requests from an executive level
Governs the change management process from a US perspective. Whilst working in alignment with UK based counterparts
Is a subject matter expert and resource to a team of US based change analysts
Works in conjunction with the heads of Incident & Problem Management ensuring the process is adhered to across all streams of service management. But also show an understanding of how change can influence these additional processes
Identify and initiate continuous process improvements ensuring that standards are maintained as the process matures
Ensure the process is understood across all levels of the company and be prepared to present the process to a wider audience as and when required
Liaise with National grid Project managers and Service Owners to identify the full business impact of all changes to ensure the changes are correctly prioritized and addressed
Understand the needs and business drivers for a complex and thriving FTSE 100 company
Manages the Change Advisory Boards (CAB) and Technical Advisory Boards (TAB) meetings to ensure appropriate attendance from IS Ecosystem suppliers and IS Project / Technical resources with the appropriate level of authority
Manages the change Post-Implementation Review Meeting
Manages the data to enable the production of succinct business–led change reports and be able to articulate reports at an executive level
Changes will be implemented on a 24x7 basis and you may be required to support implementation teams from time to time during an implementation
You may be required to cover for each other to cover vacation, sickness and other absences
The Change Management team operates Monday to Friday during working hours and may also be asked to provide adequate coverage outside of the working day as required by the change
Have at least 8 years of experience in a senior role in the service integration or the service delivery of complex technical environments involving primarily outsourced service providers
Have at least 5 years relevant experience providing operational change management in a service delivery environment
Have at least 5 years working in a role that has required strong assessment and negotiation skills and attention to detail
Have the ability to understand the needs of a complex business and what drives its success from both a commercial & technical level
Must possess the ability to communicate both written and oral to the executive leadership team
Must be able to work collaboratively with colleagues and suppliers in other time zones
Must be able to show evidence of a process-orientated approach and strong customer service skills
Must be able to achieve objectives by influencing others
Possess relevant industry and professional certifications (e.g. ITIL v3, PRINCE, PMP etc.)
Must have either change management, change control, change analyst, change agent, or change coordination experience for consideration

114

Change Manager Resume Examples & Samples

Contributing to the application and ongoing improvement of OCM methodology and BAU projects
Developing effective relationships with key stake holders whilst managing people related to business risks and project benefits
Planning and executing change management advice to other project teams with a focus on education, training and coaching
Project based organisational change management experience
Demonstrated tenacity, resilience and adaptability
Experience planning and conducting effective training sessions
Appropriate tertiary qualifications
Demonstrated experience managing end to end change with significant organisational impact

115

Servicenow Change Manager Resume Examples & Samples

Facilitate rollouts of new functionality and modifications to existing functionality
Identify system deficiencies and recommend solutions
Prioritize multiple tasks effectively
Provide maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
Ensure that appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
Ensure tool configuration consistency across development, stage, testing, and production environments, as well as other process areas
Maintain and upload the change request log, prepare the agenda and chair meetings that review changes, and approve emergency changes in conjunction with management
Communicate change-related information and manage expectations for changes
Recommend process enhancements and pursue improvement opportunities that are based on ITIL best practices, trends, and industry standards
Publish change management key process indicators (KPIs), reports, and metrics
Manage relationships and interactions between internal and vendor change management processes, communicating change control procedures internally and to vendors
Review existing change processes and recommend improvements or new models as appropriate
Provide resolutions to an extensive range of complicated problems, devising solutions that are innovative, thorough, and practicable
Work under limited direction, independently determining and developing a solutions approach

116

Change Manager Resume Examples & Samples

Drive and execute Operational Excellence across the bank using standardized, bank-wide methodology
Manage multiple initiatives including process improvement, structural changes, target operating model, policy streamlining, and digitization
Deliver the portfolio of initiatives across designing, analysis, solution, implementation, and monitoring phases
Deploy standard Operational Excellence framework in line with targeted business outcome
Establish and maintain working relationships with the respective business or function lines
Provide change management expertise, ensure business readiness and change communications plan
Engage and communicate senior stakeholders from COOs and different business lines

117

IT Change Manager Resume Examples & Samples

Manage change initiatives of medium to high complexity. Includes responsibility for large, complex, cross-functional or multiple projects with greater impact to the enterprise
Develop communication and training plans
Integrate change management activities into project plan

118

Change Manager Resume Examples & Samples

Develop, document, and maintain baseline configurations for OCIO’s Enterprise IT Infrastructure to include hardware, software, and firmware throughout the SDLC. The baselines must include
Bachelor's Degree from an accredited college or university required
At least four (4) years of related experience in change management/configuration management required
Prior experience with NIST-approved configuration checklists
Experience tracking, managing, and updating Configuration Change Requests
Experience managing configuration planning, change control, status accounting, and audits
Prior experience developing, documenting, and maintaining baseline configurations for enterprise level architectures

119

Change Manager Resume Examples & Samples

Partner with the relevant CoEs to develop detailed change plans against the strategic roadmap and change plan to incrementally affect organisational change for each individual initiative
Develop, understand and use a business, leader and employee segmentation model to drive effective and efficient change management approaches, clearly identifying where more change support is require (and should be used) by different parts of the business
Create context and stories targeted at the broader HR (but particularly the HRBPs) to support, promote and enable the required change across the business
Regularly review effectiveness of change plans and adapt as required to optimise outcomes
Engage experts to deliver components of the change plan as required
Conduct post implementation reviews (from a change effectiveness perspective) and work adjust future change roadmap based on actual progress made

120

Change Manager Resume Examples & Samples

Leads and coordinates CHI ITSM Change Management processes across a multi-vendor, Managed Service Provider environment for a large, complex IT enterprise
Manages, coordinates and authorizes IT service changes across the Enterprise to assure the involvement of all appropriate stakeholders and manage risks proactively
Minimizes IT service disruptions to business users. Assures proper performance of Managed Service Providers to implement change in their environments in compliance with SLAs and contractual agreements
Establishes, leads and manages ITSM Change Management processes across all CHI Managed Service Providers and CHI ITS IT operations. This role is the Change Management process owner
Leads the development of a culture of Change Management across the IT Enterprise that prevents unauthorized changes to IT services
Ensures that CHI Managed Service Providers have the necessary CHI Change Management process understanding, tools and staff resources to successfully participate in CHI Change Management processes
Establishes and leads a single CHI Change Advisory Board for IT service Change Management activities in order to track, coordinate, deconflict, integrate, prioritize and authorize all Change Management activities. Provides a process to consider and authorize emergency requests for change (RFCs)
Ensures that all Requests for Change are recorded, evaluated and that authorized changes are prioritized, planned, tested, implemented, documented and reviewed in a controlled manner
Evaluates business and operational IT risks and impacts associated with changes and balances risk with business needs to seek the best path forward
Manages the lifecycle of all CHI Change Management activities until the request for change (RFC) is fully implemented. Ensures all requests for change are assigned to the correct CHI Managed Service Provider team, that status is tracked and that RFCs are implemented within SLAs
Works closely with the ITS Release Manager to identify, evaluate and manage change activities associated with IT service releases
Works closely with the ITS Performance and Service Management team to collect and review Managed Service Provider ITSM Change Management implementation data and SLA performance compliance
Works with the ITS Service and Management Performance team to identify Change Management trends and identify areas for service improvements
Works with the CHI Vendor Performance Management team to assure proper Managed Service Provider performance to manage RFCs within their Change Management SLAs
Leads periodic Change Management reviews with Managed Service Providers
Audits CHI Managed Service Provider ITSM Change Management processes
Maintains and updates CHI change records to document all activities associated with the change processes
Maintains, audits and continually improves ITSM change management processes to assure coordinated multi-service provider, change management processes including: Create and process a Request for Change (RFC), Assess and evaluate change, Coordinate change with stakeholders, test change prior to release, authorize and schedule change implementation, implement change, and review and close change record
Bachelor’s degree or equivalent combination of education and experience
Extensive experience with ITIL Information Technology Service Management processes
Strong understanding of the tools and processes used in Change Management
Experience within a managed service environment strongly preferred
Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

121

Global Change Manager Resume Examples & Samples

Minimum of ten years leading large, enterprise-wide transformation efforts (with proven business results.) Preferably in a global payroll/BPO environment
Expert program/project management skills with experience in using technology and/or process to improve business outcomes
Experience in employee engagement and influencing employees at all levels to achieve outcomes
Additional Required Competencies
Self-starter able to work effectively in a fast-paced team environment
Demonstrated capability to work across functions/organizations
Detailed/analytical skills (high attention to detail)
Demonstrated ability to motivate virtual teams

122

IT Change Manager Resume Examples & Samples

Build strong relationships with internal & external partners and senior level stakeholders, to inform and influence stakeholders as necessary to improve the probability of success of the transformation programme
Coach stakeholders on their role within the programme and ensure they are aligned to the vision, values and behaviour
Identify key stakeholders that are critical to the success of the initiative and ensure they are equipped with the skills to act as change leaders through team assessments and leadership development programmes
Ensure the key accountabilities of current and future roles are clearly tracked throughout the transition process ensure stakeholders remain aligned on the end state model
Implement change management strategies with the impacted teams and leaders to ensure the new operating model for the functional groups can be implemented with minimal compromise
Strong leadership and communication skills, with the ability to lead and motivate a team of change consultants supporting various initiatives
Experience operating as a senior and integral member of the Group IT Transformation Programme team
Proven experience of managing people, process and/or system change on a large scale and across several markets
Strong influencing and negotiation skills, particularly with business partners at various levels of management within the organisation
Change management qualification e.g. Prosci certification or similar
Track record of leading the change agenda for large transformation programmes

123

Change Manager Resume Examples & Samples

Supporting the projects team, you will complete change impact assessments, create development plans to manage the people impact of proposed changes
Be a key relationship builder, using your stakeholder management skills to roll out changes to affected groups
Create learning and development plans
Ensure that risks and benefits are well understood, communicated and managed
Experience in creating communications, training materials and stakeholder management
Banking and FS experience

124

Change Manager With German Resume Examples & Samples

Manages the change through its lifecycle; from request to closure
Manages prerequisites needed to start implementation, collects approvals attends or chairs CAB sessions
Ensures that the change is managed in accordance to current policies and procedures (global and local)
Focuses on the preparation phase: assesses impact and risks related to single change
Is responsible to deliver the change within agreed SLA and/or lead time
Assist in implementation of standardization for specific activities or is responsible for it
Takes responsibility for corrective actions in case of escalations
Supports/prepares Change Management reporting (KPIs and SLAs)
Escalates risks and issues to Regional Process Owner
Works closely with leading Change Manager or Regional Process owner in order to improve the process
Collaborates with delivery team and service responsible managers
Looking for opportunities to improve the process and shares ideas
Is focused on the Customer’s goals
Knows how to react when unauthorized change is discovered
Understands the ‘big picture’ of Process Management

125

Enterprise IT Change Manager Resume Examples & Samples

Enterprise IT Change Manager
Bachelors or Master Degree or University Degree or equivalent
Typically 8+ years relevant experience for entry to this level. Post-graduate and/or certification/ license may be required
Be able to take a leadership role in managing/driving to resolution job related issues and clearly communicate problems and severity
Highly self-motivated, with keen attention to detail and proven judgment and prioritization abilities: autonomously drives to resolution
Must be willing to adjust hours of availability according to Agilent priorities in order to effectively cooperate in global teams
Excellent verbal and written communication skills in English, strong interpersonal, written and oral communication skills coupled with the ability to break down technical jargon into user-friendly language
Must be able to communicate effectively and establish teamwork with technical IT teams, as well as Internal Business Partners and Senior Managers

126

Change Manager Resume Examples & Samples

Thorough knowledge of Quality methodologies such as Six Sigma, Lean, ITIL etc
Excellent client management skills- Ability to interact with other teams and manage expectations effectively
Ability to interact and work with a cross functional geographically dispersed team
Ability to handle change - Effectively manages ad hoc situations within required timeframes/queries and quality standards
Strong project management skills and mentoring ability
Excellent analytical skills: ability to identify patterns in data and draw appropriate conclusions
Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome

127

Change Manager Resume Examples & Samples

Support program leadership in driving alignment across critical stakeholders
Determining stakeholder impacts and developing plans to mitigate challenges
Embedding the programmatic change messaging in all mediums
Draft change communication in alignment with strategic objectives
Determining learning needs and creating tools, such as training job aids

128

Change Manager Resume Examples & Samples

Be responsible for the commercial and business integrity of all changes to the Marshal contract
Be the centre of excellence for all Marshal change matters Aquila - providing knowledge and expertise
Monitor, where they concern contract changes, Aquila’s own contractual obligations and others’ obligations to Aquila (upstream and downstream) and ensure that all obligations achieved or missed, whether by Aquila or its customers, suppliers or partners are recorded and acted upon as necessary
Look forward – seeking to avoid or mitigate risks before they become issues for the business
Set the frameworks for the business to ensure that governance of change operates efficiently and effectively with sufficient compliance tools and processes to ensure Aquila meets all contractual and legislative requirements
Drive changes to the Marshall contract which are both profitable for Aquila and value for money for our MoD customer.Seek and support business growth
Li-RD

129

Change Manager Resume Examples & Samples

Lead a team of 10 to 15 people in a dynamic, changing and challenging environment
Proactively interface with operations and technology staff at HQ and in the FC to develop needs, requirements, and plans for the development and implementation of complete, operationally-ready technology solutions to FC challenges
Oversees initiatives pertaining to labour and staff planning, productivity tracking and planning (individual, department, and FC), capacity planning, and scheduling. Lead effort to match FC capability and plans to annual plan and weekly S&OP plan. Work with Inbound and Outbound Sr. Ops. Mgrs. to develop and implement plans to enable FC to achieve these plans
Effectively form and lead initiatives to further FC management and cross objectives, involving Operations Engineering team members (Black Belts) and other senior staff members (Industrial Engineer, Facilities Manager, Controller)
Direct and supervise the Black Belts and Process Improvement teams and their projects
Recommends policies and programs, which guide the organization in maintaining and improving its competitive position and the profitability of the operation
Have strong people management experience, excellent oral and written communication skills and experience working with customers internally and externally
Be competent in two or more production or supply chain areas, with an impressive track-record of achieving results in a similar fast- paced logistics, distribution, manufacturing or engineering environment
Thrive on change, inclined to operate with flexibility and commit the time required to get the job done. Work shifts, including weekends, in an operational 7/365 environment. Willing to relocate if necessary
Ideally degree qualified in Engineering or a Supply Chain/Logistics/ Manufacturing related discipline or MBA graduate

130

Change Manager Resume Examples & Samples

Conduct interviews and facilitate workshops with business stakeholders to understand their business processes, current data requirements, data lifecycle & reporting requirements as well as impact points. Document outcomes of each workshop
Partner with data quality team on data profiling and data quality process development with an understanding of our financial client's data governance policies and standards that impact their operations
Build and manage relationships with business and IT, collaborate across functions to manage expectations, improve relationships, and develop and operationalize critical processes and sustain activities
Ensure compliance to our financial client's policies and standards while defining the framework for Master Data and Advanced Analytics
Evaluate compliance and make recommendations on the establish our financial client policies and standards that may need revisions
Prepare the 'To-Be' state data framework document including monitoring and operational processes
Partner with CIA leadership to evaluate requirements, recommendations and findings and determine alignment with existing structures for SOP and best practices
Research industry best practices and benchmarks for similar implementations to formulate a proposed Master Data governance framework
Provide the inputs for the analysis & KPI metrics for measuring the framework effectiveness for Master Data

131

Change Manager Resume Examples & Samples

5 years' experience working in a Change Management or equivalent role
ITIL Foundations Certification required (1st year). ITIL Intermediate Certification preferred
Experience working with ServiceNow Asset and Change Modules preferred
Demonstrated ability to perform complex analysis and identify solutions to resolve specific business issues
Highly developed organizational, problem solving and prioritization skills
Resourcefulness required to define or refine complex procedures, ideas or techniques

132

Organizational Change Manager Resume Examples & Samples

2) ability to measure change
3) creative "out of the box" thinking
Apply a structured methodology and lead change management activities. Specifically be familair with ADKAR
Support activities to engage senior leaders
Participate as a member of company's Change Management Community of Practice
Problem solving and root cause identification skills

133

Organizational Change Manager Resume Examples & Samples

Consults with program leaders and executives from assigned program or business units to identify and addresses critical gaps that if not removed or reduced may prevent the sustainable adoption of change or the benefits realization of strategic investments including decision-making, risk and issue escalation, role clarity, change communication, business readiness, and other enabling competencies
Partners with program leaders to identify opportunities to strengthen sponsorship and key constituent support to drive the change work with the assigned program or business unit. This includes focus on building capacity for change within the program or business unit
Proactively supports and participates in program and change enablement Community of Practice networks to encourage capability uplift and proliferation of program and change competency and community. This includes identification and implementation of common development needs across program and change leaders (e.g., establish a learning events calendar). Networks include individuals and groups inside and outside of the organization who can provide quick advice or solutions; influence internal and external leaders, and share program and change enabling methods, tools and expertise
Responsible for developing in program and business unit leaders working knowledge and pragmatic application of program and change management methods and tools to deliver program results and business unit objectives
Contributes to the integration of change management strategies within broader business model to build growth and profitability
Contributes to the development of department and project budgets
Assists and coaches the internal staff; provides functional advice or training to less experienced team members; facilitates planning activities
Represents Organization externally to vendors, universities, industry associations, regulators and other stakeholders when necessary
Other duties as assigned. Certifications: Project Management Professional (PMP), Certified Performance Technologist (CPT), or similar certification a plus. Experience: Minimum of 10 years of business experience with at least five years experience in program and organizational change management preferably in an Insurance or Financial services environment, delivering strategic programs and/or building organizational capability at the work group level. Two years management experience is preferred

134

Change Manager Resume Examples & Samples

Change Leader: Be an ambassador of formalised professional change management by upholding the change approach and processes, ensuring that the correct balance between programme progress, the right approach to effect the change and prioritising minimising the impact on the business is achieved
Organisational Context: What’s happening in the broader business that creates the need for the change or has an impact on it
Degree in a relevant discipline such as business management, change management or a relevant an HR related qualification (or equivalent experience)
Recognised Change Management certification having has at least 5 years’ experience working in change management or an equivalent discipline.Demonstrable experience of managing a large business change programme / transformation
Knowledge of HCM (Human Capital Management) systems
Experience of a Professional Services organisation
Good understanding of Financial and Project Management systems and business processes
Excellent oral, written and presentational skills
Specialist knowledge of change management
Exceptional self-motivation and management
Good understanding and experience of project management
Knowledge of data management, development of KPI’s and balanced scorecards

135

Organisational Change Manager Resume Examples & Samples

Thinking 'outside of the box'mentality
Strong OCM methodology knowledge and ability to educate others
Contribute to the improvement of methodology
Profound understanding of the wealth space

136

Change Manager Resume Examples & Samples

Process requests for changes on a regular basis and classify and prioritise the request based on importance, impact and complexity
Use the schedules to track, manage and report on the fulfilment of change requests
Capture and report on metrics that relate to the reporting of the volume of changes, types of changes and no failures of changes
Assist with the identification of the changes required to the SD change control process and collaborate with colleagues on other environments to improve and implement these changes
Excellent planning skills
Good problem solving and logical thinking skills
Impeccable attention to detail Reliable and able to produce a high quality of work
Orientated towards excellent client service

137

Change Manager Resume Examples & Samples

Supporting the Country Transformation Manager in delivering overall business readiness by managing progress, issues, risk and status for the local change components of the business readiness project plan
Acting as focal point for communications, engagement, organizational design and training within GBS ANZ, including business impact assessment and training needs analysis
Embedding and championing business process and organisational change
Identifying and proactively managing stakeholders through an effective communications plan
Accountable for completing the local organizational design and role mapping work to deliver to the project timeline

138

Change Manager Resume Examples & Samples

Challenging and preparing change requests o Management the “Change Advisory Board (CAB)”
Organize Infrastructure Weekends (IS-WE) o Manage the “Post Implementation Review Process” (PIR) o Integrate Change Management process with other processes (internal and external)
Manage the Change Management tool
Good knowledge of English

139

Change Manager Resume Examples & Samples

Responsible for ensuring that the Change Management processes and procedures supporting the global change standard are documented and are efficient and effective
Responsible, together with the Process Governance, for the continual improvement of Change Management processes and procedures supporting the global Change Management standard
Responsible, together with Process Governance, for the promotion and communication of the Global CM Standard processes and procedures
Responsible, together with Process Governance, for the resolution of issues relating to CM process and tool
Provide Change Management consultancy to customers and stakeholders as required
Produce reports on the Change Management KPIs and other adhoc business events, issue Change related communication that will cover upcoming Changes on IT infrastructure as well as any change related activities across the firm (Change Freeze, Heightened Awareness, Business Events, etc.)
Work with the Service Now Change approval queues reviewing and approving/denying change records. Running change record quality checks according to Minimal Acceptance Criteria(MAC) and timely management of mailbox
You will be responsible for identifying and leading continuous service improvements to ensure an efficient and effective Change process whilst maintaining the rigour and governance required ensuring protection and stability of IT Services across the organization
You will be responsible for maintaining and improving the strategic change management tools by participating in developing and testing activities
Chairing Change Advisory Calls hosted by the Change Management team

140

Change Manager Resume Examples & Samples

Tables all Request for Change (RFC) to present to the Change Advisory Board(CAB)
Submits all RFC to CAB members in advance of board convening
Convenes urgent CABs or ECABs meeting for all urgent RFC
Issues approved RFC schedule
Coordinates with all functional groups to coordinate change building, testing and implementation, in accordance with schedules
Updates change log including any actions to correct problems and improve service quality
Reviews all implemented changes to ensure that they have met their objectives and report any that have failed or rolled back
Reviews all outstanding RFCs
Analyses change records to determine success ailure trends
Closes RFCs
Produces routine management reports
Has full understanding of business processes and organizational design
Able to work with others to coordinate efforts, resolve cross-team issues and communicate changes
Must possess strong command of their discipline, and an ability to work with a wide variety and level of staff proficiency as the change is implemented
Change Management Certified Professional (ACMP)
ITIL v3 Foundation Certification required

141

Change Manager Resume Examples & Samples

Project Management experience ideally in a non IT capacity, is essential to be successful in this demanding role
Experience in Business Change projects
Prince 2 Foundation or equivalent PM qualification
Degree or equivalent demonstrable business experience
Expert in the use of office tools including Word, Excel, Visio and PowerPoint
Expert knowledge of Microsoft Project
Use of SharePoint
Able to communicate clearly to a non-Project Management audience
Able to analyse and interpret business information
Strong stakeholder management experience
Able to manage and mitigate project and human escalations and conflicts
Project Management experience in a Call Centre environment is desired

142

Change Manager Resume Examples & Samples

Responsible for establishing and maintaining cross functional project team(s) using agile techniques to deliver on business priorities
Establish and execute project communications plan; overall reporting of progress, issuance of project documentation, key messaging, pre / post -implementation communications
Focus on the customer to ensure solutions remain true to the objective of delivering great service

143

Change Manager Resume Examples & Samples

Proven experience in change management
Extensive experience working in or with customer experience, NPS or advocacy (either directly or indirectly)
Previous communications, presentation experience (either in a comms specific role or as part of your role)

144

Change Manager Resume Examples & Samples

Experience with performance metrics and process improvement (how, when, who)
Degree in Engineering, Operations or related field is a plus
3+ years management experience in a manufacturing, production or distribution environment
Interest in long-term career development through assignments in multiple FCs across the nation

145

Change Manager Resume Examples & Samples

5+ years Change management experience – [PLUS approximately: 8+ years of other relevant skill or Delivery experience. E.g. as a BA]
Demonstrated management ability, energising staff to engage and support change through partnering and collaborative working with focus on customer and business value and delivering benefits. Role models ANZ values
Project complexity and project budget management is able to be demonstrated for up to very high projects with >$10M+ CAPEX & OPEX deliverables
Demonstrated leadership ability, commitment and contribution to building the team, ability to balance project and personal needs
Strong knowledge of ANZ systems and domains from a banking background including business change management experience and ANZ technology experience
Must have experience as change manager in at least one project where a product was launched into an existing or a new (external) customer segment

146

Change Manager Resume Examples & Samples

Develop processes and methodologies with which to understand and analyse both the quantitative and qualitative aspects of space planning, occupancy and workplace performance for a variety of client organizations
Manage Face-to-Face facilitation workshops, staff surveys and conducting research from multiple stakeholders. Presenting the findings to clients and leadership change champions
Translate findings into client-specific strategies that address strategic business goals, specifically in the areas of real estate and facilities, workplace, and organizational development
Manage project implementation and project teams
Lead client meetings and facilitate small to large group meetings
Develop written and graphic presentations of data and findings for clients
Actively participate in business development and client relationship development
Research, organize and compile market sector and industry expertise

147

Change Manager Resume Examples & Samples

Provide oversight and guidance to ensure all day to day change managements policies and processes are consistently followed
Administer and lead Change Management meetings (i.e. Change Advisory Board) to discuss and approve upcoming changes to maintain high levels of system availability through the appropriate visibility, coordination, and planning efforts
Recommend enhancements to the Change Management process, procedures, and training documentation to ensure accuracy and comprehensiveness
Analyze change tickets for completeness and possible conflict with other scheduled changes. Take appropriate action to have change tickets updated and/or eliminate conflicts. Approve Changes as required
Provide oversight, guidance, and support to Change Management users to ensure their familiarity with the established Change Management processes and procedures. Provide training to technical staff on the change management tools as needed
Promote a cooperative work environment by presenting a professional and responsive attitude towards others and by demonstrating prompt and conscientious work habits
Understand the benefits of adopting an agile, DevOps methodology in Change and Release Management and promote the CALMS way of working
ITIL qualifications and experience of ISO standards process management a plus
Strong communication (written and verbal) skills. Matrix management
Able to operate independently and within a team
Ability to learn new concepts and processes quickly
Strong analytical and troubleshooting skills
3 years experience with ITIL and Change Management process
Expert with MS Office suite (specifically Word, Excel, Power Point and Access)

148

Change Manager Resume Examples & Samples

Lead and shape the OCM work-stream for the Turbo Programme globally. To maximise business understanding, engagement and ownership and accelerate the adoption and delivery of benefits from Turbo
Manage SI resource in the delivery of the OCM toolkit and supporting activities as detailed in the Statement of Work
Manage and refine OCM strategy and approach for the Programme drawing on stakeholder input lessons learned to ensure the strategy and approach is fit for purpose
Build overall knowledge and capability of OCM within RB
Work with key programme stakeholders to ensure that the OCM strategy and methodology is fully integrated with the wider programme
Assist local teams with the identification, recruitment and onboarding of resources for the change management teams
Support the local change management team to develop a set of actionable and targeted change management plans
Support the execution of the plans through coaching the local change management teams as well as providing coaching on programme sponsorship and leadership to senior executives within the programme
Work with the programme to ensure change management activities are integrated into the overall project plans and approach
Ensure quality assurance, audit and overall integrity of the change management activities in the programme
Provide on time and accurate governance reporting on OCM activities using the programme reporting tool
Working closely with the Training team, drive the implementation of the training strategy within deployment markets
Oversee translation of training material ensuring information is provided in a timely manner
Oversee the training rollout in the deployment driving adoption of the defined training strategy, tools and material
Ensure the quality of the training offered builds on lessons learned from each roll out
Able to set clear, motivating objectives
Strong leadership capability, relationship management and influencing skills
Ability to work at the most senior levels
Strong delivery focus – able to deliver against timelines and achieve results without necessarily having direct line management accountability

149

Change Manager Resume Examples & Samples

Extensive years of experience in change management or other relevant skill or Delivery experience
Domain Knowledge from a Banking Background including business change experience
Experience as change manager in at least one project where a product was launched into an existing or a new (external) customer segment

150

Change Manager Resume Examples & Samples

Previous experience of working in a Change Management role – suitable to a FTSE100 business
Ability to influence and shape change, alongside internal senior stakeholders and 3rd parties
Exceptional communication and planning skills

151

Organizational Change Manager Resume Examples & Samples

A solid understanding of how people go through a change and the change process; experience with Prosci ADKAR Model is a plus
Bachelors Degree required in related field and at least 5 years experience
Exceptional communication skills - both written and verbal, including active listening skills
Experience in leading change management activities and managing their impact across multiple units or departments

152

Change Manager Resume Examples & Samples

To be responsible for applying governance to all changes activities on the Vodafone customer network (these may or may not impact customer’s service)
Respond to inquiries as required
Research required information using available resources
Process end-to-end Change requests
Identify and escalate priority issues
Has the technical acumen to manage changes
Attend Customer CAB calls and drive change activities across various teams
To manage customer changes within the agreed SLAs
Being available OOH according to business needs
 Good written and verbal communication skills
 Strategic & Problem Solving Skills
 Methodical and Logical
 Self motivated
 Good team player
 Work in a team that is spread across various locations

153

Project Configuration & Change Manager Resume Examples & Samples

Issue configuration and change management plan in order to implement the configuration and change management process in the Project
Manage Project baselines
Configuration items identification; baselines management (coherency checking)
Ensure interfaces with sub-systems confirm baseline definition
Set up, plan and organize the CCB meetings
Collect the Change Requests (CR)
Verify that the changes are well documented
Send the CR to the Project Eengineering Manager for analysis and CP (change proposal) preparation
Collect the Change Proposals and send it in advance to the participants of the CCB to check the impacts
Collect (if needed) QCD impacts
Establish the CCB reports
Issue and monitor the application of changes
Assign the Change Orders to the doers
Coordinate all the projects actors to respond to project priorities or urgencies
Record, from actors information, the projected rank/date of change application (serial application, retrofit)
Organize and update configuration and change database for the project (CMT)
Control configuration (compare realised/applicable) and perform Configuration verifications
Coordinate and federate all the project actors regarding configuration and changes to Respond to project priorities or urgencies
Ensure rigorous traceability and reporting
Knowledge of project management within industrial environment (3-4 year),
Good knowledge of railway products and systems (> 1year)
Knowledge of change & configuration processes within industrial environment (>1 year)
Be able to challenge project team and highly proactive in proposing solutions within his domain
Ability to detect side effects of ongoing changes to alert the relevant person
Open minded and persevering
Ability for compromising and decision maker
Organizational agility in a matrix environment
Good Communications and interpersonal skills
High capability to stimulate efficient team working to produce the documents within a limited time period, high Project workload period
Anticipation capabilities

154

Change Manager Resume Examples & Samples

Detailed understanding of data warehouse, business intelligence and IT systems
Demonstrable experience in operating at a tactical and strategic level
Detailed understanding of the end-to-end software engineering life cycle (from planning and scoping through to decommissioning)
Excellent program management skills
Proven track record managing cross-divisional programs > $3m and team size > 100
Excellent understanding of information strategy and planning including
Software Engineering, Project Management and Support Methodologies Experience
8+ years with medium to large scale project management experience. Uses planning and processes to achieve
Ability to communicate at all levels of the organisation
Excellent communication skills including presentation skills and documentation abilities
Attention to detail in ensuring methodologies are followed/implemented
ServiceNow/Remedy, MS Project, MS Office, Visio

155

IT Change Manager Resume Examples & Samples

LI-NG1*
Business level English
1+ year of experience in Change, Problem or Incident Manager role will be a plus
Knowledge of Change Management process and Change Advisory Boards
Process orientated
Excellent written communication skills – clear, technical and non-technical for varied recipients
Basic understanding of many technologies and some business environments
Happy to work in a challenging, reactive environment
Problem solving ability
ITIL certification desirable
Intermediate MS Excel and Power Point skills, advanced skills will be advantageous
Knowledge of Service Now tool set

156

Project & Change Manager Resume Examples & Samples

Highly effective at networking & influencing at all levels of the organization
Reliable individual with strong leadership and managerial skills; in particular in project and people management
This role requires sound judgement and complex decision making where few precedents and considerable ambiguity may exist
Fluent in English and French (written and spoken), other languages are an asset
Leads project teams managing medium and large-sized transformation projects and ensure that adequate works relating to design, procurement, change, implementation and close-out have delivered the defined projects objectives
Support and influence MPU/SPU heads and TS Heads in the management of the Belgium technical organization (1100 person), management of the assets (4.13 Bio €) and of the OPEX (138 Mio €)

157

Change Manager Resume Examples & Samples

Define, own & champion the Change Management process across Technology
Ensure we have a clearly defined, lightweight, rigorous and scalable process that meets the business needs
Proactively engage with key stakeholders to create an aligned set of KPI's
Ensure tooling underpins the processes
Track, Feedback and report on all aspects of the Change Process and implement improvements
Provide Guidance & training to all members of Technology to ensure process & tooling are well understood
Ensure regulatory, security and compliance requirements are embedded in the change process
Represent Paddy Power Betfair Change Management process at appropriate audits
Work closely with stakeholders, external partners and all groups within Technology to evolve, support and lead Change Management
Clearly communicate and promote Change Management strategies, roadmaps, dependencies and plans
Build & maintain documentation that serves as a knowledge base for Change Management
Has a customer-first mentality – where the customers are within and outside IT
Capable of working in the demanding environment of mission-critical business systems
Maintains calm under pressure
Contributes to a “no-blame” culture to ensure that issues are resolved as quickly as possible…
… but follows up to ensure that we fix the context within which issues arose
Passionate about risk identification, sizing, and reduction
Approachable and self starting – working at senior level with minimal supervision
Comfortable with ambiguity and shaping structure on situations that require it
Comfortable with communicating with senior stakeholders and giving them comfort that all of the right things are being done during high risk periods
Capable of managing projects as necessary

158

Change Manager Resume Examples & Samples

Value and team-based leadership
An open and engaging working environment
Accountable for the APMT global IT Release and Change process
Manage and govern the IT Release and Change processes, including liaising with business and IT stakeholders to ensure thorough impact assessment of planned changes and releases and the sequencing of approval decisions required
Ensures understanding and adherence to the IT Release and Change management process for all IT changes by business stakeholders, IT organisation and suppliers
Coordinates and communicates the APMT forward schedule of releases and changes, monitoring progress within the IT Release and Change process and intervening where required
Chairs the global Change Advisory Board (CAB) as part of the process, coordinating with regional CABs as required
Defines requirements and enhancements to the tools used to manage assessment and approval for IT Release and Change management (e.g. SNOW)
Conducts periodic audits of IT Releases and Changes post implementation to ensure that acceptance or back out criteria were met and that changes to configuration items were implemented as specified and as planned
Works with the configuration manager to use the CMDB effectively as a resource to understand the impact of proposed changes on configuration items and to assess the integrity of changes implemented
Maintain and manage alignment of the IT Change and Release Management processes with Service Introduction and Deployment

159

Senior Change Manager Resume Examples & Samples

Educate the organization on Change Management
Support change at the organizational level or business unit level
Create training around Change Management

160

Client Change Manager Resume Examples & Samples

Manage Edinburgh and Luxembourg Change resources aligned to the Client’s Change
Manage the full programme of work and the associated governance and reporting requirements for the Client and internal stakeholders
Manage any specific projects aligned to them through the project lifecycle to successful implementation
Client expectation and issue management
Experience in Change or have a project background
Programme Management Experience
Experience in a client facing role
Strong understanding of Citi Edinburgh Operating Model
People and Client Management
Problem Solving / Analytical
Communication (written and verbal)
Fund Accounting system usage
Change and Programme Management related qualifications beneficial

161

Change Manager Resume Examples & Samples

In the primary Change Manager role, the Change Manager [MAROC Site Lead]
Conducts research on process improvement
Ensures software policies and procedures remain current and up-to-date
Develops, implements, and maintains internal change management policies, procedures and associated training plans
Is knowledgeable about relevant applications, as well as the enterprise and its processes
Manages and provides guidance to junior members of the change management team
Facilitates Change Advisory Meetings
Trains change coordinators and approvers on existing change policies and procedures
Assists with the definition and documentation of new or adapted change processes and procedures
Executes periodic testing of change processes to ensure compliance
In the secondary MARSOC Site Lead role, the Change Manager [MAROC Site Lead]
Provides input on hiring decisions for technical staff
Oversees the consolidation of IT services
Articulates key critical path activities and understanding the technical requirements, dependencies, and tradeoffs at varying levels of system design (e.g., logical and physical)
Supervises employees

162

Lead Change Manager Resume Examples & Samples

Previous experience of working in a IT End to End Change Management role – suitable to a FTSE100 business
Must have experience of an ITIL Working environment
Would be able to lead Change Managers and Change Analyst – as well as lead Change Board meetings where required…

163

Organizational Change Manager Resume Examples & Samples

10+ years of Organizational Change Management Experience
Expertise working in Financial Operations
Excellent Documentation Skills - Project Plans, Communication, etc
Excellent Verbal Communication Skills
Software: Deltek Costpoint preferred; not required
Strong Work Ethic & Consulting Skills
Our Consultants enjoy the flexibility and autonomy to choose the client projects that interest them, while continuing to build professional relationships within our global community of Consultant and business professionals. We offer a comprehensive compensation and benefits package including health and life insurance, a 401(k) savings plan which includes a discretionary company match, employee stock purchase plan, paid personal time off program, professional development and certification courses

164

Change Manager Resume Examples & Samples

At least 7 years of experience related to successful delivery of change management work in the disciplines of change management methodology, job, roles or organization design
Prior success in change management, preferable related to systems implementations, in an organization similar in size and complexity
Demonstrated ability to manage project scope and client expectations
Ability to work well with all levels from developers to key stakeholders
Demonstrated ability to read, interpret, and apply policies and procedures and set priorities and to meet deadlines under pressure
Demonstrated ability to participate in the planning and coordinating of a project or project component with tasks, timelines, resources and budget

165

IT Change Manager Resume Examples & Samples

To ensure that all required changes are recorded appropriately via the Change Management system
To reviews all changes raised via the Change Management system to ensure compliance with the change process
To organises and chair the Change Approval Board (CAB) and tables all request for changes at the meeting, issues the agenda and circulates all requests for changes to CAB members in advance of meetings to allow prior consideration
To convene urgent CAB meetings for any urgent changes
To authorise CAB approved changes
To issues change schedules
To manage relationships and coordinate work between different teams at different locations
To producing management information, including KPIs and reports
To monitoring the effectiveness of the change management process and make recommendations for improvement
Core knowledge/experience
Good technical and coordination skills
Minimum 4-5 years of IT change Management experience
Keen listening and comprehension skills
Seasoned leader with extensive software delivery experience
Expert understanding of ITIL change management principles
Significant experience of working with 3rd party suppliers and offshore
Adaptability and flexibility to any environment
Great listening and learning skills
Good personal skills
Self - driven & outcome oriented
Can do attitude
Driving and co-ordination skills

166

Change Manager Resume Examples & Samples

CAB Leadership Experience
5* years Change Mgt experience
Strong Communication
Have a CHAMP or CSM Certification

167

Global Change Manager Resume Examples & Samples

Perform the day to day activities associated with GTI-SO changes and ensure that all applicable Service Level Agreements are met
Management of requests for access to change tool and approving template requests
Assistance in implementing Safe Security and White Glove changes within GTI-SO

168

Change Manager Resume Examples & Samples

Facilitate business process reengineering discovery sessions to develop documentation and process flows
Engage with leadership and key stakeholders to fully understand organizational structure, business processes, and roles and responsibilities in order to identify change potential and create efficiencies
Work with project teams to develop new business systems and solutions that address changing and/or growing business needs and requirements
Drive adoption and ownership of change by working with senior leadership teams
Build collaborative relationships throughout the entirety of change initiatives with all levels of staff
Create awareness of change by creating and implementing comprehensive communication plans and strategy that reaches all levels of the business
Provide Project Management support by developing project plans, calendars, and conducting status review meetings amongst project teams and leadership
Coordinate and support all aspects of training throughout each project by creating training calendar calendars, invites, training guides, and following up on items
Lead training workshops
Coach business users through process and system changes
Coach business users to take on more prominent roles during implementations
Provide guidance to team members to ensure understanding of work assignments and alignment with business needs
Troubleshoot and identify system issues to enhance user experience
Degree preferred – Communications, Business, or related subject
Min 4 - 5 years of change management experience
Solid executive presence and ability to work with all levels within our organisation
Organised, independent, and self-motivated with a team player attitude
Proficiency in MS Office including Visio
Multilingual an advantage

169

Change Manager Resume Examples & Samples

Bachelors degree in science, business or finance
Prior work in teams that facilitate and drive strategic decisions and/or business change with a track record of high achievement in this role
Prior work on R&D strategy or change projects
Experience in navigating decisions and/or execution through multiple parties in major, matrixed organisations
Science PhD, and/or MBA
Strategy development and change management courses/trainings
Consulting/advisory experience at senior management level (e.g., through strategy role or change initiatives in industry, or in a professional services organisation)
Industry R&D operational experience (i.e., a member of drug project or platform teams)
Lead and manage global, cross-functional, business improvement programmes, to deliver measurable and sustained improvements primarily
Provide change leadership across the lifecycle of projects
Apply, propagate and embed appropriate GSK methodologies and best practice for all change management activities undertaken
Be a key contributor to business improvement projects, aligned with R&D strategy, to deliver measurable and sustained improvements primarily (but not exclusively) within the Clinical Development arena
Provide change leadership and/or project management, as required, across the lifecycle of projects
Apply, propagate and embed appropriate GSK methodologies and best practice for all change and project management activities undertaken
Enable the efficient and effective execution of R&D strategy, through driving delivery-to-plan of high-impact Pharma R&D projects
Contribute to the realisation and long term sustainability of the benefits / improvements delivered, through effective engagement and alignment of impacted functions, communities and stakeholders throughout the project lifecycle
Play an important role in delivering our mission

170

Enterprise Change Manager Resume Examples & Samples

Assist in ensuring changes succeed by maintaining the focus and rigor required to support the people side of change
Ensure that the total impact of the change has been reviewed, all stakeholders are identified and engaged, and all necessary actions are in place
Understand the overall benefits, and dis-benefits, risks and opportunities of individual changes and the combined effect of all changes
Ensure that appropriate reviews of all changes take place on a regular basis
Analyze changes and advise senior management if changes should be abandoned
Ensure that changes are complete and that there is no undesirable loss of corporate expertise, knowledge or business capacity by individual change or the combined effect of all changes
Assist the Project Managers in identifying change stakeholders, requirements, and impacts
Lead the Change Management function and be responsible for the adequate skill levels and performance of the assigned staff members
Ensure Change status, progress, and issues are communicated to the appropriate stakeholders
Audit and manage the process lifecycle and report to upper management
Create, manage, publish and review the Change Schedule
Produce Change Management reports
Responsible for education of the Change Management process
Coordinate the communication campaign to promote awareness and acceptance of the Change Management process
Provide the description, mission statement, roadmap, strategy, process objectives and metrics to measure success and obtain formal approval for the EPMO initiatives and their associated processes and procedures
Manage change dependencies from a schedule and programmatic perspective. Ability to recognize the impact of series of changes and advise stakeholders of the appropriate response
Manage and coordinate all activities necessary to control, track, and audit Changes for the Enterprise Program Management Office (EPMO) and its initiatives
Basic: 10-Key, Alphanumeric Data Entry, Contact Management
Intermediate: Presentation/PowerPoint, Spreadsheet, Word Processing/Typing

171

Change Manager Resume Examples & Samples

This is a project based role that is expected to last approximately 18 months
Facilitate weekly interactive meetings with a group of ~30 Change Leaders globally; provide coaching and promote independent ownership of Change activities
Implement mechanisms to collect from Change Leaders and the Voice of Employee (VOE) Council the top concerns and obstacles to Workday adoption that they are seeing in their teams and regions (for example; supply tools such as Stakeholder Analysis templates, discussion facilitation guides, questions and prompts to solicit feedback, etc.)
Conduct analysis of top obstacles (analytical, emotional, and situational) to Workday adoption and use the information to create (and regularly adjust) a calendar of topics and activities for Change Leaders
Development messages, materials and activities for Change Leaders to use in the field; focus on scenario-based hands-on activities that allow audiences to gain experience in the Workday areas where they have the most questions or concerns
Leverage Workday Community and Adoption Toolkit resources to simplify content development; rollout new content weekly
Provide access to and explain messages, materials and tools to the Change Leaders; Maintain an open-access SharePoint repository for all developed Change Management tools as well as selected tools drawn from the Workday Community and Adoption Toolkit
Implement progress tracking and metrics for Change Leaders, to ensure accountability and to enable adoption issue identification and resolution
Maintain a list of identified early adopters and super-users to share with the Training Leader
Facilitate issue resolution where elements other than the Workday system itself have been identified as obstacles to adoption, such as policies, delegation of authority rules or current practices
Limited international travel possible; the position is on-site in Waterford, NY; Full-time for 2017
Collaborate with project leaders to document the planned cadence of communications for key internal audiences, as well as planned delivery methods
Utilize and refine deliverables identifying audiences, objectives for communications and key messages
Develop visually impactful PowerPoint slides to help tell the story of how the Workday system will change Human Resources processes for employees, managers and HR personnel
Develop company-wide emails, and possibly letters, to update all employees on project progress and next steps; facilitate review by legal and key stakeholders prior to distribution
Develop simplified messaging and layout for posters or other print materials; manage existing vendor in graphic design, print and distribution of materials
Participate in meetings and teleconferences to discuss the content developed and gather input for refinements. Some off-hours teleconferences may be needed
Maintain an open-access SharePoint repository for all developed communications as well as selected communications drawn from the Workday Community and Adoption Toolkit
Partner with Change Leaders and Voice of Employee (VOE) Council to understand Frequently Asked Questions and to maintain an FAQ document to provide answers
Develop talking points for Change Leaders to use in communicating about the Workday project and future vision with stakeholders globally
Coordinate with global communications contacts (~3 to 5 English speaking contacts) to enable language translation, printing of materials, and region-specific customization of content based on process or data variations
Direct experience in major change initiatives, preferably system implementations
Familiarity with change management concepts, approaches and tool sets
Experience in managing large groups of participants; coaching leaders
Experience working in a global company environment

172

Change Manager, VP Resume Examples & Samples

Manages one or more change initiatives of medium to high complexity. More senior role has responsibility for large, complex, cross-functional or multiple projects with greater impact to the enterprise
Assess the change impact Create change management strategy
Identify, analyze, prepare risk mitigation tactics Identify and manage anticipated resistance
Directly manage a team of Change Analysts
Further the strategy and goals of BTG
5-10 years as a Change Manager / Continuous Improvement Leader
BA/BS degree or equivalent work experience; advanced degree preferred
May manage a team of direct reports
Organized with a natural inclination for planning strategy and tactics. Problem solving and root cause identification skills

173

Change Manager Resume Examples & Samples

ITIL Foundations Certifications
5+ years in Service Delivery/NOC environment
Experience in similar role
Strong understanding of ITIL framework and Change Management function
CCNA or higher Cisco certification with good understanding of Cisco Collaboration and Data (R&S) technologies
PMP or PRINCE2 Certification
ITIL Intermediate Certification
Experience delivering service reviews to senior executives
Strong skills in managing conflicts and mediating to resolution
Exposure to tools like ITSM, HPSC

174

Change Manager Resume Examples & Samples

Validate that the change is defined and well sponsored
Build effective sponsorship across IT to align with outcomes
Demonstrate a deep understanding of the personal, organizational, technical, customer, and supplier dynamics of the change
Identify Sponsors, Change Agents and Targets of change in order to support
Develop plans to increases willingness and ability of sponsors and change agents to perform their role
Minimum 5 years of experience in change management
Strong interpersonal and communication skills with an ability to interact with executive level external and internal clients
Ability to clearly state the vision of the department and our clients and then successfully translate that vision into executable steps
Solutions oriented to solve difficult problems with effective solutions and demonstrated ability to identify issues before they become problems
Demonstrated client focus and relationship management skills
Excellent client influence and presentation skills
*This role can be flexible on location depending on the experience level of the candidate

175

IT Change Manager Resume Examples & Samples

8+ years experience must include the following
8+ years’ experience in ITIL-based incident, problem, and change management
6+ years’ supervisory experience

176

Change Manager Resume Examples & Samples

Running the “Chat Growth” programme initiatives – this programme is in place to drive chat in the service arena to 25% of contacts and beyond: Digital growth is key to our success
Running Social Media initiatives in order to drive Social channel efficiency and drive revenue protection
Tracking benefits aligned to Chat / Social programmes
Deploying Social Media contact strategy
Provide Project Representation and Work Package Ownership in order to ensure project requirements are met for supported programmes of work
To provide analytical and innovative input to Digital Care projects
To provide support across Digital Care operations as well as support negotiations with channel
Assists transformation strategy for Digital Care technology
Lead on implementation and running of Digital Care chat programme initiatives supporting “Chat to 25” to achieve business case benefits and manage to budget, timescales and quality
Work collaboratively with channel teams in order to deliver the specific tasks within the above initiatives
Where applicable, liaise with internal and external suppliers (e.g. CIO / TSO / Genesys / Conversocial)
To personally participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry
To use the relevant BT wide professional community framework to raise their skills and those of their team to the recommended PC standards

177

Change Manager Resume Examples & Samples

Support the build-out and customization of the Smart Automation Centre Playbook (from use-case identification through to full implementation) for Robotic Process Automation (RPA)
Support the build-out of the Robotics Training Strategy (including the articulation of different audience segments, training needs, and content for each group)
Support the Automation Catalysts in the identification of opportunities, and building a book of work in partner areas by applying and customizing standard identification / prioritization tools
In partnership with Technology, setup and maintain a knowledge sharing library for both (a) information about how to implement Robotics and (b) re-usable Bot code
Set up and maintain program governance and tracking for the Services Strategy for Senior Management across the firm
Provide analysis and inputs into vendor strategy proposals
Maintain a Risks and Issues Log for the overall program to ensure all items are addressed and actively managed through to committed resolution dates
Support businesses and functions with Proof of Concepts or basic application of simple RPA tools by developing simple use-cases
Minimum of 5+ years total post-graduate work experience (ideally with deep experience in financial services or past consulting experience)
2+ years of project experience related to technology deployment and ideally working with Robotics and other emerging technologies
Previous experience in supporting the build-out and running of a pipeline of transformation work at an organizational level would be ideal
Strong data analytics capabilities especially cost analysis and internal/external benchmarking – benefit tracking is a key component to this role
Understanding of the drivers of value including the ability to size and prioritize large scale initiatives across businesses and functions
An undergraduate degree from a top tier institution
Demonstrated team player

178

Change Manager Resume Examples & Samples

7+ years organizational change management or program management experience
BA or BS in Business Administration, Behavioral Science or similar
Adoption and behavioral metrics experience
Knowledge of the Service Now Platform
Comfortable working in a cross-functional team environment
Pluses include
Business acumen & judgment
Independent, assertive, decisive
Exceptional communications skills (written and verbal)
Personable and works well in a team environment and individually
Multi-tasker
7+ years organizational change management or program management
BA or BS in Business Administration, Communications, Behavioral Science, or similar
Prior experience with implementing a service platform transition to Service Now
Experience and knowledge of change management principles, methodologies and tools (knowledge of Prosci)
Experience in Support Team environments, or previous experience on service & support program management

179

Change Manager Resume Examples & Samples

Strong project management skills (including risk and issue management, project planning and problem solving)
Ability and credibility to work with and influence senior stakeholders
Ability to engage across the organisation regardless of geography, culture, function, and good understanding of how to fit diverse functional teams together
Excellent communication skills and experience – both written and verbal
Ability to identify potential people related risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
Ability to drive forward implementation in a fast-paced environment
Ability to manage and orchestrate many different resources and activities, with competing priorities in terms of urgency and importance

180

Change Manager Resume Examples & Samples

Ensures adherence to the process
Approves or rejects applications for Standard Pre-Approved Changes (SPACs) after CAB review
Conducts Post Implementation Reviews
Approves acceptable changes endorsed by the CAB or Senior Management for Significant and Major changes
Initiates and facilitates Senior Management meetings for Major RFC reviews and endorsement
Develops an agenda for CAB meetings, decide attendees, then circulates RFCs for prior

181

Senior Change Manager Resume Examples & Samples

4-6 years’ experience at senior change manager level
Experience in Advice or Wealth Management as a Change Manager is essential
Outcomes focused, you will be able to leverage your experience and develop and deliver effective change plans with a flexible approach
Proven change management experience using a variety of change methodologies and tools
Experience in SVoC and Clarity
Postgraduate qualifications in Change Management (e.g. Postgraduate certificate in Change Management, PROSCI, Degree in related field such as Business, Psychology or HR, or equivalent industry experience and/or
Completion of Westpac's advanced change programs, such as: Understanding Change, Delivering Change and Coaching for Change

182

Change Manager Resume Examples & Samples

3+ years of experience with change management
Experience with AF Cyber weapon systems
Experience with BMC Remedy and workflow creation and routing
Knowledge of ITIL framework
Knowledge of AF networks and interrelation to DoD networks and AF organizations and hierarchy
Ability to clearly and articulately communicate with senior leadership in both technical writing and oral presentations
CompTIA Security+ or equivalent DoD 8570 or 8140 IAT Level II Certification
Experience with configuration management processes
Knowledge of DoD Enterprise Service Management Framework (DESMF) and its correlation with ITIL
CompTIA Network+ or similar Certification
Next–Level ITIL Certification, including ITIL Practitioner or ITIL Service Manager

183

Organizational Change Manager Resume Examples & Samples

Support change management at the organizational level, Enterprise Change Management
A post-secondary degree in a related field such as Psychology, Organization Behaviour, Business Administration, Human Resources, etc
Professional certifications in one or more formal Change-Management methodologies (eg: ADKAR, KOTTER, or other similar)
Professional development courses related to OCM such as Organization Structure, Organization Behaviour, Business Process Design, etc
Able to articulate messages clearly to a variety of audiences
Able to establish and maintain strong relationships
Able to influence others and move toward a common vision or goal
Familiarity with project management approaches and phases of project lifecycle
Experience with medium to large-scale organizational change effort
OCM experience in the Public Sector would be a definite asset
L1-AJ1
Assesments and Audits
Bus Process Analysis & ProcMap
Business Process Reengineering
Communication (Oral/Written)
Organizational Design
PresentationSkills/PublicSpeak
Training Delivery

184

Change Manager Resume Examples & Samples

Develop and implement process improvement initiatives across the organization. Determine factors for compliance and enforcement
Participates in design of Change Management process, data model, policies and procedures
Provides training, coaching and guidance to the customers of the change management process
Receive and process change requests through the Normal Change Process, including CAB review and audit
Review change requests to ensure appropriate rigor, discipline, consistency and predictability is applied across the entire organization with respect to how changes are submitted, reviewed, approved and executed
Maintaining a formal, predictive and consistent process for reviewing, executing and communication of emergency changes
Ensuring accuracy in regards to proper notification, change description, timing, status and closure of all customer impacting or potentially impacting changes
Work with team international team to identify areas of improvement and participate in process/tool improvements
Identify change conflicts and coordinate actions across multiple technical groups to resolution. Willingness to travel internationally
Provide after hours and weekend support for change implementation
Participate in an on call rotation
Minimum 5 years of Change Management experience and demonstrates an in depth of Change Management processes
Strong understanding or experience of operating in Cloud Operations as it pertains to Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)
Outstanding knowledge of principles, methods, and techniques used in change management support
Outstanding communication skills, both written and verbal, and very strong interpersonal and skills
Must bring working knowledge and applied skills in ITIL, preferably ITIL v3 and Change Management
Use of Access queries, or MS Excel for data research and analysis tasks
Proficient with MS Office tools, primarily MS Word, Excel and PowerPoint
Self starter with strong technical skills and ability to learn new methods quickly
Attention to detail and the ability to work independently or with a team
Ability to effectively communicate within a team environment and across organizational levels to include co-workers, managers, and customers
Bachelor’s degree in technical field or related discipline

185

Organizational Change Manager Resume Examples & Samples

A post-secondary degree in a related field such as Psychology, Organization Behavior, Business Administration, Human Resources, etc
Professional development courses related to OCM such as Organization Structure, Organization Behavior, Business Process Design, etc
Experience with medium to large-scale organizational change efforts

186

IT Change Manager Resume Examples & Samples

Receives and reviews change requests, ensuring that all requests are complete, accurate, and follow established processes and procedures
Assesses impact or requested infrastructure changes on business operations and develops and administers a project-specific change management strategy to minimize that impact
Monitors change-related projects to ensure adherence to plan
Works with senior management to establish overall change management policies and procedures; works with all necessary parties to coordinate change building, testing and implementation
May provide leadership, coaching and/or mentoring to a subordinate group
Convenes and chairs Change Advisory Board (CAB) meetings; tables all Request for Changes (RFQ), issues and agenda and circulates all requests to changes to CAB members in advance or meetings
Updates the ITSM change management system with al progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality
Bachelor’s Degree in IT or Technical field
5 or more years’ experience in IT Change Management
We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money
We foster individual talents and abilities while promoting the value of teamwork
Our culture prepares you for a lifetime of learning and professional development

187

Organizational Change Manager Resume Examples & Samples

Responsible for designing OCM campaigns for strategic initiatives associated to our SAP Program scope as well as managing your team through their deliverables supporting these campaigns
Oversee the design and develop work processes and tools, across OCM work streams: training, communications, organizational design and business readiness
Bachelor’s degree in organizational behavior, human resources, Organizational development, organization effectiveness, or related field
6-8 years’ experience in at least 2 of the following areas: organizational change management , organizational effectiveness, corporate communications, training and/or project management
Experience in working with subject matter experts (SME) to complete deliverables
Strong ability to communicate ideas in both technical and user-friendly language
Willingness and ability to travel approximately 30+%, and sometimes work odd and extended hours
Excellent interpersonal skills and ability to establish rapport quickly and collaborate effectively with all employee levels
Awareness of continuous improvement concepts
Understanding of organizational development concepts
Excellent communication skills: written, presentation and speaking
Experience with Continuous Improvement initiatives

188

Change Manager Resume Examples & Samples

Implement change management strategy
Coordinate efforts with other business partners
Further the strategy and goals of the Change Office
10+ years of direct work experience leading formal change management practices including continuous improvement initiatives at a enterprise level

189

Change Manager Resume Examples & Samples

Ensure that all change requests are completed and processed within SLA, categorized correctly and approved by the correct person(s)
Pro-actively identify, escalate and monitor any change requests that are in danger of falling outside of SLA
Carry out regular quality checks on the changes raised to ensure documentation and testing has been completed as agreed
Be the escalation point for any change related escalations
Ensure all changes are communicated to the relevant customers and business areas
Provide regular change performance reports for the Network Operations Director
Ensure and maintain the accuracy of the configuration management database (CMDB)
Identify, implement and maintain a control architecture to ensure that changes to (and
Grade C or above in GCSE English and Math’s
Proven process management experience
Previous Change Management experience
Previous experience working within a service provider company
Driver’s license
ITIL V3 Foundation
Knowledge of Wide Area Networks (WAN)/general networking

190

Change Manager Resume Examples & Samples

The role holder will partner with the Programme Manager to drive the successful delivery of the work stream / project and work with the organization and key senior stakeholders to scope and staff projects, establish governance, and define target solutions
Be responsible for creating communication materials for multiple levels of stakeholders and actively manage day to day activities while ensuring delivery accountability is in place across the whole project
Work with the PMO to support initiative as necessary; creation & maintenance of detailed project plans covering all deliverables (process, people, IT, control) and dependencies while actively assessing and managing risk; removing / reducing barriers towards realizing goals, ensuring mitigation actions are in place & managed
Deliver status reporting by providing visibility on status against milestones, and transparency of risks and issues and will have to coordinate direct and matrix management of internal and third party resources
Develop and implement the communications strategy while consolidating and maintaining reporting requirements and providing stakeholder management across the programme. The Change Manager will need to own both BAU and ad hoc reporting, often dealing with

191

Change Manager Resume Examples & Samples

Executives, to secure the resources needed
2+ years of career progression toward increased leadership responsibilities
2+ years of project management experience to include responsibilities requiring confidentiality, timeliness, customer service, prioritization, troubleshooting, and working independently
Advancing the Mission - Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture. Exhibits understanding of the unique issues related to higher education
Experience with change / project management processes and software

192

Change Manager Resume Examples & Samples

Ensure effective management of change requests for applications / technology components
Identify change opportunities and ensure effective change management controls
Reducing the impact of change on the business
Planning all changes through stakeholder engagement, analysis and participation
Manage communication of changes into the impacted organizations

193

Enterprise Change Manager Resume Examples & Samples

Define specific change management activities and level of effort for a given project
Deliver tangible results through hard work and tactical, on-the-ground involvement by identifying and tracking ROI and KPI
Develop learning and networking opportunities for change networks across the organization to stay well-informed of updates to tools/templates and strategic change priorities
Communicate roles and responsibilities to extended stakeholder groups
Own, maintain and spread knowledge related to the change management methodology, tools and templates
Proactively identify and manage the change risks, opportunities and challenges specific to a change program
Control staffing and resource allocation to ensure there is an effective utilization and ROI of the change management resource
Plan and execute specific change management activities throughout the project
Integrate with the project team to enable achievement of the project specific business goals or benefits
Act as an integrator, managing , delivering and reporting on cross-project needs
Raise awareness of strategic objectives by using a consistent approach to managing change
Proactively identify influential stakeholders and ways to drive change initiatives on specific projects
Build skills and bench strength for the department
Provide change management training and create assessments
Support team building activities
Define project roles and responsibilities

194

Change Manager Resume Examples & Samples

Review and verify Change Management documentation requirements on each RFC
Approve RFCs for implementation execution
Accountable for direct execution of the processes on a day-to-day basis
Accountable for the regular update for process performance
Understanding of Information Technology in areas such as Networks and Server architecture
Attention to detail Strong business analysis skills
Ability to deal with technical resources
Knowledge ITIL Framework (Foundation)
Understanding of ITIL Change Management Best Practices is desirable

195

Change Manager Resume Examples & Samples

Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for company and for customers
Incident Management: Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
Escalation Management: identify potential escalations and alert management proactively
Problem Management: Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer and/or trade/company Information Technology infrastructure needs within area(s) of technical responsibility
Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate
Solution Design: Apply company solutions to meet moderately complex customer and/or trade/companyIT infrastructure needs within area(s) of technical responsibility
Quality: Provide continual improvement recommendations/direction setting advice within work team
Project Management: Participate in customer and internal projects, including transformation. Lead projects from own responsibility area
Customer Relationship Management: Balance internal needs with customers and/or internal businesses/end user’s needs within defined parameters
Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Seen as a resource to the team within area of technical responsibility. Typically advises or sets direction for
May provide leadership for small customer(s) or provide input for larger customer(s)
Sub-region or region
Understanding of technology in direct responsibility
(developing) General understanding of related technologies
(developing) General Financial Management

196

Enterprise Change Manager Resume Examples & Samples

Coordinate, review and approve RFC (Request for Change) maintenance and baseline solution deployments
Verify adherence to change management governance policies and procedures
Co-sponsor implementation and planning meetings for solution deployments and maintenance activities
Work closely with Release Management, Project Managers, Engineers, Software distribution and customer appointed counterparts
Work extensively with HP toolsets (HPSM Service Manager) RFC ticket system
Work closely with process managers, suppliers and 3rd party delivery organizations to process (manual or automated) RFC alignment within non- integrated ITSM RFC ticketing systems
Assist transition manager, project and risk manager mitigate scheduling issues and reschedules
Must be a self-starter with proven ability to host conference calls, be well organized and strong attention to details
Must possess an active Public Trust Clearance
3 to 5+ years’ change management administrator experience working in IT operations, data center or US Public Sector
Must have hands-on experience using ITSM based tool sets or change management RFC ticketing (Remedy, HPSM, etc.) systems
Current experience using Microsoft Office (Power Point, Excel, Outlook, Word) products
Two years of college computer or business degree program credits
ITIL Information Technology Infrastructure Library V3 foundation certification

197

Operational Change Manager Resume Examples & Samples

Assess the impact of the change across all areas of operations inc. future state process flows
Proactively communicate and collaborate with external and internal customers to analyse information, needs and functional requirements
Coordinate operations input into functional requirements; liaise across operations to gain information required to feed into BIDs and the Tollgate process
Utilise best practice project methodologies ensuring we have relevant PID’s, PDW, project plans, deliverables list, Issue & risk registers, stakeholder plan, communication strategy etc
Successfully engage in multiple initiatives simultaneously and ensure weekly status reports / trackers are provided/ updated for all according to standard templates and using natural language
Drive and challenge business units on their assumptions of how they will successfully execute their plans
Help business units and IT functions identify development opportunities and strategies that drive the organisation, products & services forward towards its business goals
Manage a virtual operational test team drawn from business operations teams who will
Experience of supporting products/services within a complex IT environment in either a Business Analyst or Project Manager capacity
Proven ability of managing the delivery of projects effectively and excellent knowledge of project management tools
Proven ability to map processes and produce quality documentation
Experience of supporting a number of projects at one time

198

Change Manager Resume Examples & Samples

Together with people management and project teams, plan, prioritize and drive CKA change initiatives in HR and organization development, including developing work plans and team charters, clarifying priorities and creating an overall program plan
Partner with teams in understanding their org development, change, or culture development needs, and provide recommendations for intervention strategies; contribute to strategy development and implementation from a change management perspective
Support project teams in creating and mobilizing change management work streams and in developing stakeholder engagement plans
Help facilitate the exchange of best practices on a global level
Plan, develop and deliver actionable and targeted interventions, including organization and process redesign, engagement, communication, and instructional activities
Leverage different global platforms and channels, including online resources and communities, ie, Jive, Sharepoint, ipdfs, and microsites
Play lead role on communication of change efforts in collaboration with the CKA communications and learning teams
Create contents and instructional resources, as required (presentations, online and classroom trainings, publications, newsletters, social media, ad-hoc communications, etc.)
Manage a portfolio of different initiatives across multiple business lines, geographies, and cultures
Develop and maintain relationships with key stakeholders in support of effective implementation
Provide guidance to teams and managers; act as a coach on implementation of change efforts and on helping them fulfill roles of change agents
Monitor progress of projects and initiatives, review output and provide a summarized view of progress, milestones and issues
Interact with and manage vendors as needed
Be involved in other initiatives and efforts as needed

199

EAS Change Manager Resume Examples & Samples

Delivery of change requests through releases
Support communication efforts (create weekly and monthly updates)
Consult and coach project & releases
Support training efforts (coordination with training organization)
Define and measure success metrics and monitor release progress
Support and engage senior leaders (re-occurring calls with stakeholders presenting status and results)
Coordinate efforts with other specialists (release)
Evaluate and ensure user readiness (release)
Identify, analyze and prepare mitigation tactics for risk (release)

200

Project & Change Manager SMB Resume Examples & Samples

Proactively work with SMB management team to identify areas that may require process improvements. You will use process mapping and reviews; and data analysis/mining to identify opportunities for change and assess their impact on SMB performance
You will submit recommendations to management for potential sales growth opportunities and assist in driving business improvement rapidly across all channels and ensuring take up in channel
Lead the documenting of key sales and support processes and roles responsibilities within the Business Channels

201

Senior Change Manager Resume Examples & Samples

You have 5+ years’ experience in significant project and/or change related roles in large enterprise settings and dealing with complex change
You have relevant tertiary qualifications and background within OD (e.g. HR, OD, Change Management etc.)
You have experience and knowledge of change management principles and methodologies (example: Prosci certification)
You have proven ability to priorities and manage a substantial workload
You have superior stakeholder management and highly developed communications skills
You also have proven ability in developing, implementing and measuring change management strategies and plans

202

Change Manager Resume Examples & Samples

Self-starter with creative approach to problem solving
Ability to flex and adapt to working in a changing environment
Demonstrate an ability to quickly build relationships based on doing the right thing
Demonstrate high level of professionalism
Self-driven and solution orientated
Proactive and show initiative
Display enthusiasm and willingness to learn
Exhibit good time management skills
Attention to detail and analytical competence
Experience in ERP implementations preferred
Deep understanding in areas of change management – stakeholder engagement, communications, business readiness and training
Senior presence and can operate/influence effectively in a complex environment
Superior problem solving skills
Strong presence and leadership skills

203

Change Manager Resume Examples & Samples

Prepare for Twice Weekly CAB Meeting with all change requests going to be reviewed
Responsible for approve, delay or reject any change requests in Service Now
Monitor the status of all change requests to proactively identify service impacting events relating to IT, network & facility conditions while interacting with stakeholder
Responsible for maintaining detailed change requests, escalating issues accordingly and keeping a consistent channel of communication open with stakeholders and other IT team members during escalations
Handle problem recognition, research, isolation, resolution and follow-up for all user support and service requests
Consistently communicate with team member regarding strategy, goals, policy (and intent), and overall job expectations
Help your team members succeed by providing timely guidance on goals, processes, and day-to-day issues

204

Workday Change Manager Resume Examples & Samples

Working with senior HR stakeholders in assessing needs for various business functions
Work with HR GPOs in identifying and analyzing options and recommends business process enhancements
Performing tests to ensure all processes work according to the pre-determined goals identified
Managing and/or control configurations to support global/local configuration and ongoing maintenance
Deploying new features, modifications, and implementing product areas post production
Serves as a liaison between Human Resources and Information Technology Departments to provide systems support and analysis and to leverage technology solutions to meet the needs of HR and users of HR information systems throughout the County
Manages and/or controls configurations to support global/local configuration and ongoing maintenance
Ensuring the enhancements book of work is delivered to plan and remains compliant to all internal and external controls (SARBANES OXLEY)
Works with other members of the team to ensure solutions are verified and use the technology in the most effective and efficient way
Provides project support for deployment of Global HR system enhancements from design through implementation
Creates and runs test scenarios for HR systems enhancements and upgrades
Participates in IT Status meetings for identification and resolution of issues and consideration and evaluation of potential system enhancements and upgrades
Support training team in the development of training materials and works with Compliance team to ensure HR systems are compliant

205

Change Manager Resume Examples & Samples

Fluency in English, both written and spoken is mandatory
The ability to interact with higher management levels
Self-motivated. Good analytical skills
LI-CN1

206

Organizational Change Manager Resume Examples & Samples

Acting as the project manager and change leader of assigned initiatives
Design and facilitate targeted activities focused on changing behavior relative to change management and leadership
Supporting best-in-class change management leadership by enabling USMA EG functions, teams and their partners/stakeholders to more rapidly and successfully implement and adopt change
Lead cross functional projects and strategic initiatives in support of USMA EG’s strategic goals and participate in cross departmental committees and projects
Possessing and continuously enhancing expertise in organizational change management, business consulting, process, system and team performance improvement methods and tools
Develop, deliver and evaluate activities to drive adoption, education and increased organizational capability in leading and managing change across all USMA EG. Guiding/consulting others on best practice change management strategies, methodologies, techniques and tools. This includes coaching members of USMA EG to ensure integration of the standard change management methodology into identified initiative and project plans
Assuming full accountability for timely, high quality and within budget delivery of assigned initiatives and other work
Develop, cultivate and maintain relationships with other organizations and stakeholders within and outside of USMA, including identifying and leveraging cross-functional opportunities and resources
Ensure projects are conceptualized, championed and approved, project plans are developed, reviewed and implemented, and that staff on projects are supported with appropriate resources
Business process/continuous improvement, change management and project Management expertise
Organizational effectiveness and development and/or operational excellence skills
Proven track record of meeting or exceeding objectives and goals
Ability to execute change initiatives in a highly complex and dynamic environment
Strong consulting skills: active listening skills, ability to extract and quickly process key information, summarize key needs or interests of internal customers, and provide targeted and appropriate insights and recommendations
Strong cross-functional teaming skills: works well within cross-functional teams and matrix environments
Strategic agility: has in-depth knowledge and broad experience in the pharmaceutical/biotechnology industry and is able to bring this to bear in accomplishing strategic goals and objectives
Outstanding organizational and time management skills: proven abilities to manage multiple complex projects
Strong interpersonal skills: proven abilities to develop important relationships internally and externally
Demonstrable abilities to oversee the work of vendors or other partners and ensure the highest standards, efficiencies and overall effectiveness
Strong influencing and negotiation skills: proven abilities to influence others without authority
Strong communication and presentation skills: exhibits professional maturity, confidence and competence. Knows how to summarize and communicate the key points and business case for others to effectively and expeditiously make important decisions

207

Change Manager Resume Examples & Samples

Analyse work information input data to prepare time, cost, materials and labor estimates,
Estimating sizes, distances, and quantitites; or determining time, costs, resources, or materials needed to perform a work activity,
Analyze information and evaluating results to choose the best solution and solve problems. Consult with clients, vendors, personnel in other departments or construction foremen to discuss and formulate estimates and resolve issues,
Confer with engineers, owners, contractors and subcontractors on changes and adjustments to cost estimates,
Use relevant information and individual judgment to determine whether Equipment or system comply with laws, régulations, or standards,
Prepare estimates used by management for purposes such as planning, organizing and scheduling,
Provide accurate level of information to co-workers, personnel in other departments,
Perform day-to-day monitoring and reviewing information from client, other project deparment or the environment, to detect or asses problems
Higher Education/Degree required
Minimum 15 years of change management experience
Knowledge of EPC contract - NEC 3 contract will be an advantage
Solid Commercial experience within large organisation(s) and experience working in a collaborative client environment
Strong knowledge and understanding of program / project management disciplines
Understanding of change control from a program perspective, including scheduling, cost and baselines
Demonstrable experience of delivering complex technical change within a network and hosting infrastructure environment is essential for this role
Extensive experience leading and managing change management teams
Fully bilingual in English and French

208

Change Manager Resume Examples & Samples

Bachelor's degree in Computer Science, Engineering, Business or relevant field
ITIL certification will be considered an advantage
Project management experience will be considered an advantage
Typically 2-5 years of relevant experience
Fluent in English both speaking and writing
Self-motivated and well-organized, able to work under limited supervision
Used to work in a team to achieve both own as well as team goals
Very good customer service skills
Having a high level of integrity
Continuous learning and technical training opportunities
Great opportunity for professional development in the IT field
Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout the EMEA region
Competitive remuneration package
Medical insurance

209

IT Change Manager Resume Examples & Samples

5-7 years of professional experience within Information Technology
ITIL Certified or knowledge of ITIL terminology and service lifecycle practices
Minimum five years of experience in working with or exposure to change management activities
Minimum two years general knowledge of JPMC system architecture is preferred
Minimum five years of combined project management and IT experience
Experience leading geographically distributed and culturally diverse work teams

210

Organizational Change Manager Lead Resume Examples & Samples

Paid holidays
Recognition and incentive programs
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below. If you have questions about the position, you may contact the recruiter recruiting for this position (mick595@kellyfinance.com), however, your resume should be uploaded via the “SUBMIT RESUME” button included within**

211

Change Manager Resume Examples & Samples

ITIL 3 experience/ practitioner certification in Change Management preferable
Use of change management tools
Knowledge of deployment and implementation methodologies (Agile etc.) of related technical change management experience
Experience in project management and knowledge of approaches, tools, and phases of project lifecycle
Solid understanding of the software development lifecycle
Understanding of configuration management principles
Familiar with controls and audit compliance

212

L&I Organizational Culture Change Manager Resume Examples & Samples

Establish the organizational effectiveness and change function and position it as a critical adjunct for achieving business goals
Act as an organizational development consultant by developing and maintaining a menu of organizational development interventions to support team effectiveness as a critical component of business effectiveness
Facilitate and support change and transition efforts in various parts of the organization to ensure identified goals are fully achieved
Consult on organizational structure design, redesign efforts to ensure the realization of intended business objectives
Leverage existing diagnostic tools such as the employee survey, performance review and human resource measures and develop additional methodologies to support effective organization decision making
Develop and implement employee engagement and customer data gathering, analysis and decision-making tools to help the organization respond to employee and customer feedback
Facilitate, support and consult on endeavors to develop organizational values and then assist with the creation of a unique organization culture that supports our mission and goals

213

Change Manager Resume Examples & Samples

Establish and maintain structures to monitor and control programme/project initiation, progress and delivery
Lead virtual teams across O&T and partners to secure the delivery of commercial and regulatory change
Monitor all activity to ensure successful project completion and provide regular and accurate progress reports and updated plans to senior stakeholders from AVP to UK Exco level
Monitor and control the use of resources and funds against budget and gain agreement for revisions as necessary. Control project budgets, and approving phasing of costs in line with delivery plan
Ensure processes are in place to identify and manage all programme/project issues and risks including their appropriate escalation and contingency management
Recognised level of expertise and to provide specialist guidance to the project team, particularly in project definition, requirements analysis, business and technical design and change control activities
Work with senior business stakeholders, VP to ExCo, to define requirements to meet their campaign and project objectives and manage their expectations on a ‘no surprise’ basis through the project lifecycle
Development of close working relationships with the business stakeholders and product owners within UK Cards
Actively participate in agile team ceremonies to refine requirements, plan work and review deliverables
Ensure appropriate communications take place to keep stakeholders aware and aligned of progress and direction in a timely and effective manner also ensuring escalations are done in a timely manner and in the right way

214

Change Manager Resume Examples & Samples

Have 2 to 5 years previous Specialist Mortgage product and process experience
Possess a wide range of skills gained in a Retail or Head Office environment to deliver quality solutions for Nationwide
Be confident and professional in liaising with senior management and their direct reports
Be able to build strong relationships with many other departments across the business such as distribution channels, marketing, technology, controls areas, Group Transformation and with external suppliers or consultants
Have proven influencing skills up to Head Of level
Be an excellent communicator – written, verbally and in presentations
Be a strong team player as a peer and a leader
Be an experienced line manager that is able to support, develop and lead a team of business analysts
Be well organised with strong planning and analytical skills
Have a good understanding of the principles of project management and their application within Nationwide
Be able to work as part of a remote team across multiple sites
Analysis and implementation of mortgage product, process and systems enhancements across all distribution channels
Understand and articulate the link between business needs and process/technical requirements
Day to day fault and incident management of mortgage products and processes
Provide knowledge input into strategic projects
Build and maintain strong relationships with technology teams
Liaise and build internal relationships with distribution channels and support department stakeholders
Liaise with marketing and other stakeholders to continuously improve the product and sales process

215

Senior Change Manager Resume Examples & Samples

Utilize various analytical methods and sound ITIL processes to provide all stakeholders with analysis, insight and direction that will move the needle on our key business metrics of success
Understand data in various forms and channels - community, contact data, web data, sales data etc - both structured and unstructured
Use your strong communication and presentation skills to identify the business problem, negotiate a proposed solution, execute, present, track and implement the solution
Be able to present complex solutions at appropriate levels depending upon the audience in question
Drive requirement reviews, incorporating feedback, joint analysis of requirements with internal and external cross-functional teams
Document requirements in form of use cases, user stories, and business rules
Translate business requirements into functional requirements/ specifications
Business process definition, flow-charts - current state and future state
Provide revenue projections and opportunity cost analysis to product. managers and business leaders
5-7 years experience facilitating technical changes in an enterprise environment
Requires a Bachelors degree, MBA nice to have
Strong business analysis skills (planning, feasibility assessments, requirements development, testing, problem solving, working across business and IT)
Experience developing and gaining acceptance for proposed solutions and business cases with senior level technical and business leaders
Proven track record of delivering IT business capabilities to solve complex business opportunities
Excellent attention to detail and results oriented with a track record demonstrating strong problem solving and analytical skills
Ability to quickly learn complex business processes and understand the underlying transactional systems
Strong oral, written and presentation skills; ability to communicate across all levels

216

Change Manager Resume Examples & Samples

Relevant Experience or Degree in: No designated field; or equivalent training and/or work experience in lieu of a degree
Typically No Relevant Experience Required
Skills / Knowledge - Learns to use professional concepts; applies company procedures to resolve routine issues
Job Complexity - Works on problems of limited scope; follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained; builds stable working relationships internally
Supervision - Normally receives detailed instructions on all work
Industry Knowledge - developing knowledge of the industry
Project Management - developing a basic level of knowledge of project management methodologies
Client's (internal or external) business knowledge - developing a basic understanding of the client’s business

217

Change Manager Resume Examples & Samples

Specifies process flow of change requests, validation, and approval – specific for non-standard changes, and coordinate with NOC and standard MACD process through the Portal
Manages integration of Customer Change Management Process to Verizon Change Management Process
Monitors the quality of the change management process and intervenes to correct and improve it as needed
Establishes the format of the periodic change management reports and provide the report for all Verizon core services
Communicates changes using the agreed to change management processes
Coordinates changes and address issues with Customer POC, third party partners, and Verizon management centers per contract terms and conditions
Participates in Change Control meeting and engage in approval processes
Supports the Account Team in all problem escalations/notifications associated with scheduled network scheduled maintenance and planned outages

218

Change Manager Resume Examples & Samples

Responsible for end to end management of customer change requests for different products
Gather all information provided from customer and review/validate/coordinate with the involved parties
Communicate and coordinate with concerned parties through the change process
Review all upcoming changes and review with the customer
Follow up with the implementer on the day of the change
Follow up with the customer & respective implementation teams
Follow up with appropriate acceptance team to complete take into service processes
Chair CAB meetings
Review all implemented changes to ensure that they have met their objectives; refers back any that have been backed out of have failed
Produce regular management reports
Understand how Changes in their area affect the overall customer experience and ensure the teams implementing change in their area are also aware to help protect service
Ensuring that wherever possible change requests are correctly submitted and validated in line with the change management process lead times
Communicate in clear language business impact of changes
2+ years of relevant experience on the field of customer technical support and/or change management
Network management experience in Cisco environment is an advantage

219

Change Manager Resume Examples & Samples

7-9 years of experience
Clear knowledge about change management and its process
Validation of Change Request
Effective and Proactive coordination between different teams involved in the change implementation
Arrange and Lead the Change Advisory Board to approve or reject significant change projects

220

Change Manager Resume Examples & Samples

Effectively drive timely and successful IT system changes through the change process
Maintain a strong knowledge of and compliance with NN’s quality management system with focus on IT system change control (GxP)
Continuously develop a strong understanding of the system design and architecture
Develop and maintain fundamental business and system functionality understanding
Maintain system usability and availability through identification and correct prioritisation of system changes
Capture the impact of infrastructure and platform changes
Ensure the system configuration change is controlled
Meet internal process and IT system performance levels, and control vendors achieve agreed compliance and service levels
Management of and communication with internal and vendor stakeholders
Drive IT system management processes and identify optimisation of these
Actively identify IT best practices and tools, and disseminate this knowledge within your team
Manage and drive system and IT process changes including change assessment and prioritisation, coordinating business and vendor experts and driving CAB meetings
Prioritisation and transition of system changes to the release manager
Manage the system configuration changes in coordination with the vendor ensuring they are controlled
Formal change documentation following NN’s quality management system, and using NN’s official change control tool
Evaluate and report on change and configuration management particularly for compliance (GxP) reports
Identify and assess impact of platform and infrastructure changes together with relevant departments and vendors (global and virtual)
Assist in analysis and qualification phases of system releases
Ensure that process and vendor activities comply with GxP requirements
Manage relationships with line of business and their participation in change processes
Manage vendors and control they meet agreed service levels (global and virtual)
Ensure compliance with NN’s quality management system in daily work
Actively support department activities and initiatives
Demonstrate pro-activeness and sense of ownership
Manage own planning and deliverables
Global collaboration on tasks
Assistance with activity planning and budgeting
5+ years of experience with IT
3+ years of relevant experiences in ITIL practices
2+ years of pharmaceutical industry experience with GxP system knowledge
Expert level of knowledge on MS-Word, Excel & ticket handling tool- Remedy (Mandatory)
Knowledge of: DataStage or other ETL software tool, MS Windows platform, MS SQL and/or Oracle database (Preferred)
Knowledge of SAS / Programming, SAS Installation – Citrix / PC client / CDISC (Preferred)
ITIL Foundation Certification (Mandatory)
Ability to collaborate and communicate with external parties, primarily users
Ability to represent NN in relations with users and external stakeholders
Excellent communication skills written and orally in English
Large degree of flexibility and the ability to work under strong time pressure
Logical reasoning and analytical skills
Highly proactive and able to take initiative
Integrity and accountability
Positive attitude and confident, highly focused with a quality mind-set and commitment

221

Organizational Change Manager Resume Examples & Samples

Minimum 5-7 years’ experience and knowledge of change management principles, methodologies and tools, including experience in the application and influence of change management principles, processes and behaviors
Minimum 3 years’ experience with large-scale organizational change efforts
Familiarity with Prosci® Change Management Methodology
Banking Industry knowledge is an asset
Advanced knowledge of Microsoft (Word, Excel and Power Point)
Familiarity with content management systems

222

Change Manager Resume Examples & Samples

Defines process flow for change requests, validation, and approval with collaboration across all supporting organizations (Internal and External)
Assesses the impact, cost/benefit and risk of proposed changes
Coordinates the change planning and implementation process
Maintains continuous communications with internal and external stakeholders
Participates in Change Control meetings, including CAB, and facilitates the approval processes
Monitors the quality of the change management process and intervene to correct and improve it as needed
Establishes the format of the periodic change management reports and provide the report for all services
Coordinates changes and address issues with Customer POC, Third Party Vendors, and Verizon management centers per contract terms and conditions
Consults on large scale and complex change management program across the organization

223

Change Manager Resume Examples & Samples

Experience working on Agile programs and leading transformation piece
8+ years organisational change management experience including other management experience including management of change resources on a program/project(s), to execute change deliverables of the project
Relevant Bachelor’s Degree and Change Management certification (e.g. Prosci, CMI)
Broad knowledge of change management activities and techniques. Excellent communication, facilitation, interpersonal and team working skills including a significantly high level of influencing ability
Solid understanding of project and change management lifecycles, disciplines and procedures
Demonstrated senior leadership ability, energising staff to engage and support change through partnering and collaborative working with focus on customer and business value and benefits delivery. Role models ANZ values

224

Senior Change Manager Resume Examples & Samples

Own deployment of EU Process Standard upgrades to all delivery stations within the country
Contribute to the creation and continuous improvement of network standards, but parting with EU Process Owners and local Process Managers
Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
Bachelor's degree in Operations, Engineering or Logistics
Proven experience in a similar process development role, in complex fast-paced industrial, logistics or production/manufacturing environment
In depth experience of Distribution and Fulfillment processes
High level of written, verbal and interpersonal skills
Solid expertise in Lean Management, Six Sigma and other OE tools, operational Black Belts welcome
MBA, MSc or MEng (Logistics, Supply Chain, Engineering, Mathematics or equivalent)

225

Change Manager Resume Examples & Samples

Oversee Change Management process ensuring quality of tasks/services provided by self and others
Serve as point of contact for process related questions or issues and facilitate process related meetings. Mandatory Skills
Solid understanding of ITIL processes and principals
Solid ability to create and document processes
Collaborate with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement
Manage service delivery processes in a complex service delivery environment
Undergraduate degree and 4-6 years relevant experience or Graduate degree and 2-4 years relevant experience
Must be able to perform on-call responsibilities within the team rotation including nights and weekends

226

Change Manager Resume Examples & Samples

Working with and co-ordinating a broad set of stakeholders from frontline teams to tech delivery functions, analysing solutions options and driving decision making
Being at the centre of the business objectives and strategy, supporting senior leaders to prioritise both tactical and strategic delivery
Acting as a lead change manager on a range of key strategic projects, ensuring that business requirements are fully understood and considered
Negotiating with and influencing project teams to ensure that the client and colleague journey is put at the heart of the design
Leading and inspiring the delivery of initiatives from project inception and definition of change, through to implementation of change in order to improve business performance and operational effectiveness
Technical skills and Knowledge, including project disciplines and business knowledge
Extensive skills and experience in planning and organising
Providing a high quality service in regards to Standards and Controls
Advanced Problem Solving and Decision Making capability

227

Organizational Change Manager Resume Examples & Samples

Strong understanding of business and technical computing systems
Strong analytical experience and problem solving skills
Strong ability to understand technical issues translating them into business acumen
Ability to perform assessments and develop strategies
Prior experience as a Change Manager, Organization Change Manager, or Communications Manager
BA, BS related degrees or equivalent experience

228

Change Manager Resume Examples & Samples

Developing and maintaining the Change Management module in System Centre
Liaison with all “functional teams” and forming Change delivery groups to implement Changes
Arranging, documenting all change meetings and all follow-up activities (post-implementation reviews)
Documenting all Changes globally in TMF IT
Formal Change Reviews and closure of Change Records
If needed, liaison with suppliers, contractors, etc. to ensure that third parties fulfil their contractual obligations with regard to delivering Changes and providing assistance if necessary
Manage and reduce risks related to modification of existing environment
Responding to the business and IT requests for change that will align the services with the business needs while maximizing value and reducing incidents, disruption and re-work
Arranging, running, documenting of Change meetings and all follow-up activities on demand (reactive Change Management), SCSM configuration
Managing the lifecycle of all Changes. Proactively seeking business benefits such as reducing costs or improving services or increasing the ease and effectiveness of support
Goals
Availability of better IT services due to properly controlled changes
Higher productivity of business and IT staff during transition stage
Reduce expenditure on workarounds or fixes in similar changes
Understands TMF Group’s business lines, regulatory requirements and how the organisation is structured
Efficiently use of ITIL processes and ISO 20000 standards
Promote IT service oriented culture within TMF IT organisation
Manage various and contradictory objectives in order to achieve the goals and financial commitments
Introduce and develop best practices of IT Change management in TMF IT organisation
Facilitates good communication at all levels across the Group
Self-motivated and directed
Cascade knowledge sharing session to ensure IT Staffs is aware of new/change procedures
Comfortable working in an environment with significant change and ambiguity

229

Change Manager Resume Examples & Samples

As a senior member of the business solutions team, the Project Manager IV is responsible for managing multiple projects from initiation to completion and post project follow-up
Ensures project standards, methodology and best practices are followed and consistently applied
Leads project teams and related implementation activities through all project phases
Resolves project issues and mitigates project risks
Manages project scope, budget and change control process
Develops detailed project plans that define key activities, timelines and resource requirements
Supports clients with requirements definition, project definition, and project planning
Assists with analysis, design, testing, system documentation and user training
Maintains relationships with key business and IT stakeholders and manages expectations
Analyzes outside vendor products
Develops initial business case, cost benefit analysis and project implementation strategies
Provides periodic status reports to senior management
Develops and maintains a detailed understanding of business processes and applications, customer needs and priorities

230

Change Manager Resume Examples & Samples

Inspiring and inclusive leadership, does not take a directive approach
Knowledge and experience of delivering change using Agile methodologies, preferably SAFe
Strong communication skills, experience managing relationships with senior stakeholders
Influencing board level stakeholders
Excellent understanding of the Asset Management business
Experience of working with global colleagues and stakeholders and sensitivity to cultural differences, time zones etc
Excellent command of the English language, both written and spoken
Certified Safe Agilist (SA)
Basic professional qualifications relating to the asset management industry (such as IMC) are preferred
Educated to at least undergraduate degree level

231

Change Manager Resume Examples & Samples

Bachelor’s degree in Computer Science / Information Technology or equivalent qualification
4 years’ experience in a similar capacity with solid understanding of ITIL process
ITIL V3 Foundation certification or above
Experience and sound knowledge on change management principles and methodologies
Experience with large-scale organizational change effort
Strong analytical and decision making abilities
Development and software configuration skills

232

Innovation Change Manager Resume Examples & Samples

Exposure to a wide group of business partners including senior management
Develop understanding of financial products, business processes and systems, IT architecture, data governance and data convergence opportunity
Project experience including analysis, testing and implementation. Agile project management method
Systems experience including Big Data, Machine Learning, Robotic Process Automation, Graph Databases, Crowd Sourcing, Blockchain, Distributed Ledgers

233

Organizational Change Manager Resume Examples & Samples

Provide Organizational Change Management (OCM) support on multiple IT projects at the direction of the IT Project Manager
Develop and oversee the implementation of an OCM strategy
Work with the IT Project Management Organization Communication lead to coordinate and track all project communications ensuring that information is disseminated in an accurate, consistent, effective and timely manner
Work collaboratively with other project team members such as the system integrator’s Organizational Change Manager, our client's Project Functional Team and Training Lead, the Project Sponsor’s Communications representative, and the IT PMO Communications

234

Service Change Manager Resume Examples & Samples

The role will be responsible for managing and overseeing the change management process for all the services that is under the TSA
The role will provide and manage the key processes required to effectively manage the ongoing delivery of Service Management Processes
Responsible for managing and administering the Service Change Request process as part of the wider SRM Governance Framework and subsequent contract change activities required
This role will maintain and manage a centralised, consolidated view of all Service Change Requests to the TSA and will provide support and guidance to Service Managers and other stakeholders (such as Finance) in completing the relevant processes including impact assessments, documentation, approvals etc
Understand the implications of Plc obligations under the TSA and ensure these are enacted through the processes; provide advice and guidance on TSA obligations where appropriate
Assist the Service Managers in the functions to conduct impact assessments on any requested changes, supporting their interactions with the Service Executives and Finance
Manage and maintain the centralised Service Change Request log, capturing updates from the business and technology functions and tracking their status through the programme governance committees
Support the Service Managers in facilitating service acceptance testing ahead of a change being implemented
Work with the migration team to manage impact of separation plan changes to the TSA services
Facilitate key change service management meetings and updates within other SRM governance forums
Identify and manage the implementation of improvement initiatives to improve the SRM service change request process
Support training efforts in raising awareness of the service change management process amongst the service manager community
Develop and maintain tools and templates required for successful execution of all aspects of the TSA
Monitor the progress of work required to exit TSAs and escalate any risks to the termination of services
Co-ordinate the production of monthly MI, including MI to evidence the service performance
Provide monthly updates to the Service Risk Management Committees for the monthly Review meetings
Decision making and problem solving
The right candidate must have the ability to view services from the customers’ perspective and empathise with any issues raised by the customer with a view to resolving
Experience of working in a change management or project portfolio governance role with good knowledge of standard change management methodologies and change assurance
Strong experience in programme and project management processes
Expertise at developing policies and standards in a service management environment

235

Change Manager Resume Examples & Samples

2+ years of experience with providing overall license management support
Experience with managing and configuring data using license media management tools
Ability to work independently or as a team member
Active TS/SCI clearance with a polygraph prior to start
HS diploma or GED and 8 years of experience with license management, BA or BS degree and 6 years of experience with license management, or MA or MS degree and 4 years of experience with license management
Current Information Assurance (IA) Certification, including IAT III, such as CISA, GCIH, GCED, CISSP or Associate, CASP, and Security+
Ability to obtain or renew DoD 8570 cerification prior to start
Experience with providing asset management, change management, or configuration management support

236

Change Manager Resume Examples & Samples

,Develops major system modules, programs or integrates infrastructure components based on requirements gathered from customers
,Performs integrated testing and customer acceptance testing of components that requires careful planning and execution to ensure timely, quality results
,Fully knowledgeable of the relevant programming languages, program design and specification development, programming logic, logic diagrams, system analysis techniques, testing, debugging, documentation standards, file design, storage and internal systems and cross platform infrastructure components; can provide training on these topics for others
,Assists customers with documentation, training and usability efforts
,Integrates processes across functional organizations
Approves all Risk Level 3, 4, and 5 changes
Communicates to leadership when changes they have approved cause incidents
Reviews and approves or denies Pre-Approval requests for standard changes
Schedules and chairs change management meeting (CAB)
Schedules and chairs the Change Advisory Board Emergency Committee
Monitors the health of the process through agreed key performance indicators

237

Senior Change Manager Resume Examples & Samples

Manage and deliver complex or high value projects using the TalkTalk Change Framework, to scope, time, quality, and budget Manage the delivery of projects, from initiation to completion, developing end-to-end project plans, following the Change Framework
Establish and maintain the overall project plan, incorporating key milestones and work packages, ensuring clear accountability and ownership across the stakeholder group
Identify and pro-actively manage risks, issues and dependencies, escalating as appropriate
Experience delivering large and/or complex projects or programmes of work
Experience working within IT/Tech Operations environment
Experience leading a team of change professionals delivering acrossrange of

238

Change Manager Resume Examples & Samples

Lead a daily Change Management Meeting
Support all existing Change management communication forums as needed
Support an information portal for an external customer
Management of ServiceNow tickets and Change Management dashboards
Updates of Change Management Confluence wiki pages
Communicate with stakeholders including development teams, marketing upper management, and external customers

239

Change Manager Resume Examples & Samples

Coordinate standardization, implementation and evaluation of GSC processes and best practices
Provide guidance for best practices, tools, techniques and process alignment for GSC team members
Identify opportunities, build business cases, and implement change in order to improve the business
Lead people and cross-function teams to build and implement GSC organizational capabilities
Manage & lead collaboration and alignment between functions -- integration of programs/projects on the GSC roadmaps, ensuring successful delivery of intended business outcomes
Lead and develop root cause analysis / 8D capability
Identify and lead continuous improvement projects
Develop reports and analytics for GSC teams
Facilitate Efficient and Effective Program and Process Execution
Plans and directs schedules as well as project budgets. Monitors the project from inception through delivery
May engage and oversee the work of external vendors
Proven experience as a Change Manager on an Enterprise level
Proven experience implementing best practices
Proven experience in program, change and process management, including solid knowledge of Agile methodology
Solid knowledge of Supply Chain Management practices preferred
Strong experience in business metrics and reporting
Demonstrated process thinking and excellent attention to details
Able to work effectively in a cross-functional and dynamic environment
Strong analytical and metric skills
Proven leadership of continuous improvement teams
Strong business process blueprinting
Excellent facilitation and issue resolution skills; ability to drive consensus
Ability to effectively prioritize work and adjust to situations that involve conflicting goals
5- 8 years experience in each of the following

240

MBS Change Manager Resume Examples & Samples

Set the change and transformation strategies, determines the change impacts to the organization/people/process/technology, with a focus on end-to-end process efficiencies and improvement
Create change approaches and plans that facilitate transition to a global business services organization as well as enables the organization to execute multifaceted migrations
Define, design and execute strategic change and transformation interventions that drive business performance and aligns to the strategic goals of the organization
Maintain and manages complex relationships within global and region internal teams and external partners – working across geographic and organizational boundaries
Partner and collaborate with stakeholders to integrate plans and ensure cohesive and consistent application
Build individual and organization change capability amongst initiative teams and key stakeholders and influences through ongoing partnership, active coaching and appropriate role delineation
Measure and monitor the ongoing effectiveness of change and transformation strategies
Significant experience in the change management field, ideally from a multinational corporation
Prior experience in or with emerging markets
Strong understanding of change management (transformations within multinational organizations, cross-functional and cross-regional cooperation)
Proven track record in shared service environment and exposure to change management methodologies, theories and best practices
Experience and understanding of engagement theories and practices, people strategies, and organizational effectiveness and design
Ability to build strong relations with senior executives
Brilliant communication skills, both written and verbal
Self-motivated/driven
Proactive, thinking outside the box approach
Solid PC and software skills, including Microsoft Office

241

Senior Change Manager Resume Examples & Samples

Embedding the Project Management Job Family and Career Path Framework into the business ensuring buy-in from project teams and cohesion with HR plans
Planning and rolling out a learning and development strategy that supports the job family and career path framework
Engagement with the wider community and co-ordination of the Practice Leads Group
Supporting the capability development of the Project Management job family and the community of practice
Experience of managing, implementing, facilitating and monitoring change on transformational change programmes
Sound knowledge of the principles and concepts that underpin change management with the ability to advise on a ‘good practice approach’ to business change
The ability to work well under pressure, cope with complexity and ambiguity and flex to changes in business focus
Experience in stakeholder management on complex/sensitive programmes and has credibility and impact with peers and leaders; and able to gain buy-in to enable change to happen through others
Excellent interpersonal and communication (including presentation) skills and a proven ability to develop, maintain and enhance relationships with a variety of internal and external contacts
Strong project management and organisational skills and a high awareness of the project and programme context and discipline. Fully competent at planning, risk management and dependency-management

242

Junior Change Manager Resume Examples & Samples

Key change management activities such as stakeholder mapping, production of matrices (heat maps for example) and the production and co-ordination of assessments
Process development – assist leads where required in process mapping. May require use of MS Visio
Development of communications as required
Project planning – assist function leads with the development, maintenance and reporting on project plans
Assist with the development of user stories (Agile Programme Management Methodology)
Assist the team with problem solving and fact finding in relation to the end to end Language Services Process
Ability to identify communication requirements and pass these onto the relevant individuals – or if required, to write communications
Risk and issues – to work with project leads to identity and manage risk and issues
Meeting / workshop support – help support leads in preparation for meetings and workshops. This will include taking minutes
General administrative support to the team
Result-focused with a can-do attitude
Ability to ‘chase’ for responses for information / updates from both within the programme team and external to the programme team
Detail oriented and able to cross-check and ensure accuracy of detailed documents
Excellent communicator. Able to speak and write English fluently
Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook), familiarity with MS Visio and Project would be beneficial
Proactive and suggestion orientated
Has the ability to effectively escalate

243

Contact Center Change Manager Resume Examples & Samples

The Documentation & Change Control team has responsibility for all aspects of change to Contact Centre procedures, processes and systems. The role holder will have direct control over the prioritization and/or implementation of changes within the usual authority limits and may be required to work independently or part of a team. The role holder must have an expert level understanding of documentation writing requirements, and change control methodologies and must ensure the implementation of all changes are in accordance with Group Standards. The role holder may be required to manage multiple responsibilities involving interaction with several business areas, will have a higher degree of responsibilities across multiple countries with larger spans of control and complexity. The role holder will not be subject to close supervision so will be expected to exercise initiative in proactively overcoming obstacles to success. They will be expected to adopt a flexible approach in terms of working hours, location and travel
Minimum of seven years proven and progressive contact centre sales support experience or equivalent
Strong planning, prioritization, communications, interpersonal, negotiations, decision-making, organizational, judgmental and problem-solving skills
Ability to work well on a team as well as manage, motivate and lead people employing appropriate management styles
Ability to coordinate a wide variety of solutions, bringing a breadth of experience to the business and seeing the wider implications at all stages
Experience of managing resources and delivering change using appropriate systems, tools, communication, delegation and planning skills
Excellent understanding of call centre sales dynamics, e.g. procedures, processes and systems used, products sold, reward structures, agent skills and training, regulatory requirements, etc. as well as documentation writing and change methodologies
Proven ability to use pertinent spreadsheet, word processing and presentation software

244

Change Manager Resume Examples & Samples

Primary objective is to protect the business/customers from being affected by poorly planned changes which could introduce outages or a degrade of a service in the production environment
Enable beneficial changes with minimal disruption to IT/application services
Ensure all planned changes are properly represented with informative and detailed Request For Change tickets (RFC)
Assist with risk and impact assessment prior to implementation to ensure the business is not affected by inadequately planned changes
Present and discuss high risk / high impact changes during CAB meetings
Manage the overall timeline of the change management components, identifying cross-functional dependencies, key milestones, and critical paths, and ensuring that the overall change management schedule stays aligned with that of the overall IT and business initiative
Monitor and report the status of Change Management initiatives, facilitate resolution of issues, and as appropriate, escalate issues requiring management attention
Design, develop and execute change management strategies and plans to promote and support end user adoption of technology initiatives while ensuring positive end user experience during the transition period
Bachelor’s degree or equivalent in technology, MIS, or related field or equivalent work experience
5+ years of experience working in large-scale IT organizations
ITIL Foundation v3 certification or equivalent experience
Solid understanding of how various technologies fit together to deliver enterprise IT services
Strong understanding of IT infrastructure and networking concepts
Solid understanding of development processes, tools, and methodologies
Hands-on knowledge of information security concepts and best practices a big plus
Strong work ethic with the ability to complete tasks and deliverables under tight deadlines while maintaining flexibility
Ability to proficiently facilitate meetings and conduct briefings
Must be able to work on an on-call basis understanding that he/she may be called in to assist with major outages
BMC ITSM Service Suite

245

Project / Change Manager Resume Examples & Samples

Helping employees understand the “path forward” and the benefits of future change (addressing “What’s in it for me?”)
Fostering a culture of early adoption to change
Promoting effective communication flow between the program team, leadership, and operations
Sharing all program information in a clear and timely manner
Develop a change management plan in conjunction with the overall project plans, providing a platform for employees to gain information, ask questions and share thoughts about the changes taking place
Keep end users informed of Program progress, the latest solutions and future state expectations
Work with the project team and stakeholders to determine change impacts
Communicate directly to stakeholders and execute a project communication plan, facilitating frequent and consistent messaging to manage expectations and help employees understand the ‘path forward&#8217
Coordinate the training approach, curriculum and scheduling to allow impacted groups to understand and execute new processes, tools, and behaviors on the Reve Rec timeline
Generate proactive communications and readiness activities will be provided specifically to enable the Change Network
Create and execute a change network strategy that includes identifying change agents, engaging this group, and following up on change network assigned responsibilities; accelerating employee acceptance and commitment to the changes
Provide direction to other functions and projects on how to manage their change
Identify and support leadership alignment requirements, working with the project sponsor to identify needs and build communication materials

246

Senior Change Manager Resume Examples & Samples

Leading and framing the overall change agenda for Business Banking, acting as the main point of contact and deputising for the Director in meetings with senior stakeholders
Guiding the change management team on a range of key strategic projects, ensuring that business requirements are fully understood and considered
Negotiating with and influencing project teams to ensure that the client and colleague journey is put at the heart of design
Influencing, establishing and maintaining a deep understanding of embedding change with senior leadership in order to maximise quality of change delivery and adoption
Acting as the Business Banking specialist for all change delivered across the firm including changes being made in other areas that will have a halo effect for Business Banking clients
Overseeing and driving professional development of junior members, ensuring appropriate experience and skills are available to drive delivery
A proven track record of programme management
Advanced communication and influencing skills
Exceptional people management skills, with the ability to manage both a direct and indirect team
Recognised project management qualifications; six sigma green belt or prince2 are preferred
Advanced problem solving and decision making capabilities
CV Review: If you meet the criteria for the role you’ve applied for, a member of our team will be in touch to conduct a short telephone interview to explore your application in greater detail

247

Change Manager With Servicenow exp Resume Examples & Samples

Manage the change management process to ensure minimal customer and service impact using
Administer and maintain the change management business process workflow and attirbutes \,
Supply requirements and collaborate with the ServiceNow application team for system and
Ensure complete and accurate records for audit and compliance purposes
Bachelor's Degree and a minimum of 5 years experience
Strong, demonstrated knowledge of ServiceNow's Change, Problem, and Incident Management
Strong, demonstrated operational change management experience required, preferably in a
Demonstrated knowledge of interdependencies between operating systems, databases,
Release management experience is a plus
Excellent analytical, verbal, and written communication and presentation skills as well as the
Comfortable working in a dynamic environment with multiple, shifting priorities
Proven ability to multi-task and meet deadlines
Proven experience in driving projects from conception through implementation
High level of self-motivation, proactive and able to drive ad-hoc and virtual teams to problem

248

Change Manager Resume Examples & Samples

Bachelor’s Degree in Computer Science or related technical field, or equivalent practical experience
At least 3 years of experience in Enterprise production support in Tier 2 level or 3 years of experience in software development teams
At least 3 years of experience in one or more of the following
Supporting web application built using open source stack or
Mainframe application support on CICS/MQ/DB2 or
Database support on Oracle/SQL Server/PostgreSQL/MongoDB
Supporting Windows Servers with emphasis on CMD Line administration
Unix/Linux/AIX server administration
Networking: knowledge and understanding of network theory (TCP/IP, UDP, ICMP, DNS, OSI layers, and load balancing)
At least 1 year of experience with ITIL practices and principles
Systematic problem solving approach, coupled with a strong sense of ownership and drive
At least 1 year of experience with Enterprise Monitoring Tools such as Splunk, Blue Stripe, Zabbix, HPOM, Diagnostics, Site scope, BSM, AppResponse, CA-Unicenter
AWS cloud services configuration & administration
Chef, Ansible, Puppet and/or UDeploy
Restful web/API services support and deployment
Linux, UNIX, AIX, or Openstack administration
Apache Web server, Tomcat, or Weblogic
Python, Ruby, Go, Javascript development experience
Mongo, Hadoop, Cassandra administration
Developing on monitoring systems: Splunk, Blue Stripe, or Zabbix
Familiarity with hosting apps in Cloud
Technical certification(s) in Cloud or OpenSource technologies
Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way.Search Jobs US

249

Organizational Change Manager Resume Examples & Samples

Apply a structured OCM methodology and lead change management activities
Support communication efforts throughout the project/program
Maintenance of change logs, assessment of change impacts and identification of change owners
Support of user training activities
Support SOD definition activities and system role definition (SAP and non-SAP)
Support identification and mitigation of risks and issues
Fluent Russian

250

Change Manager Resume Examples & Samples

Engage program owners to ensure that programs are set up per minimum standards, Project Management Office (PMO) support is delivered and program milestones are met
Programme management of cross –organisation change initiatives as defined on the Book of work examples being implementation of Dynamic Discounting and Optimising the use of the DB Sourcing solution
Work with service managers to develop the scope, implement program structure, track and report progress
Identify key risks and issues, developing aligned mitigation plans to keep programs on track and achieve key milestones
Develop the change management and deployment plans, incorporating training awareness, communication and stakeholder management
Prepare/ contribute to regular status updates for stakeholder in / outside of Global Procurement
Participate in key program Steering Committee’s as needed to provide guidance
Able to build and maintain diverse and productive relationships by collaborating with colleagues and influencing activities in order to achieve positive outcomes in the interests of the wider business
Successful with a multi-year track record in a business or project management analysis role preferably in a sourcing or vendor management organization
A strong team player, able to work in virtual, global teams with experience of working across multiple business stakeholders and geographies
Able to assess problems, identify causes, generate possible solutions, and make recommendations and/ or resolve the problem
Educated to Bachelor or Masters’ Degree level (or equivalent qualification/ work experience)
Proficient in PowerPoint, Excel, Word
The ability to work independently as well as a team member
Significant experience working in change management project roles, with global scope and exposure to IT programs
Experience working under Project Governance Frameworks
Business process and system knowledge of purchasing, procurement and/or vendor management
Experience working in the Financial Services industry
Proven data analysis and presentation abilities
The ability to work in a fast-paced business environment

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