Capacity Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the capacity manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

D Veum

Darrel

Veum

6853 Russel Center

Phoenix

+1 (555) 694 3829

6853 Russel Center

Phoenix

Phone

p +1 (555) 694 3829

Experience Experience

Chicago, IL

Capacity Manager

Chicago, IL

Rodriguez, Muller and Wintheiser

Chicago, IL

Capacity Manager

Provide feedback on the effectiveness and end-to-end Capacity Management Process workflow to the Capacity Management Account Process Lead
Risk Management: identification and management or mitigation of risks
Provide regular reports on capacity to the management team
Identify & deliver key Capacity Management improvement initiatives
Provide holistic management of capacity that includes processes as well as technology
Provide regular management reports which include current usage of resources, trends and forecasts
Represent CTS in our cross divisional Capacity Steering Committee and contribute to strategic development of Capacity Management across the organisation

Philadelphia, PA

MFG Capacity Manager

Philadelphia, PA

Schuppe Inc

Philadelphia, PA

MFG Capacity Manager

Provide accurate work flow to internal MFG work centers using the BU recipe as a guide
Create and execute with approved budgets
Maintain SLD Contract Audit guidelines to ensure we are working with the most up to date policies
Ensure that our offsite printers are trained on our best practices to allow a consistency among the network of printers
Create flexibility within the scheduling process to allow for direction changes from the business
Manage the communication flow as it pertains to issues that are happening with our offsite printers
Provide adequate capacity during hot market events internally, at contract and on-site in the host cities

present

Detroit, MI

Senior Capacity Manager

Detroit, MI

Fay-Rogahn

present

Detroit, MI

Senior Capacity Manager

present

Manages direct reports and extended staff. Responsibilities include delegation of work, coaching, guidance, performance
Presents project status and department initiatives at meetings with management peers. Tracks statistics and provides status and metrics to managers
Provide recommendations to leadership for strategic vision, process development, monitoring reports, performance measurement, and tool selection
Works closely with leads to develop and implement staffing and operational plans. Participates in the development of short and long term department goals
Manages special projects and performs other duties as assigned
Manages the development, approval, and implementation of capacity plans and models, including strategic plans
Assist in developing departmental plans and priorities to address resource and operational challenges

Education Education

Bachelor’s Degree in Computer Science

Washington State University

Bachelor’s Degree in Computer Science

Skills Skills

Demonstrated operational outsourcing and service management experience, ability to provide high quality solutions in a short timeframe
Excellent communication skills: Ability to effectively interact with people at all levels worldwide. Fluent English language skills
Strong knowledge of ITIL processes and frameworks
Ability to manage and drive internal and external partnerships to engender true value and win-win relationships
Ability to work successfully in a dynamic, ambiguous environment
Excellent speaking-listening-writing skills
Excellent written and verbal communication skills
Excellent technical and troubleshooting skills on similar tools
Ability to develop new ideas and creative solutions
Strong ITSM Process depth and breadth for Capacity management function. Sound knowledge on other related process areas such as problem and performance management functions.

Create a Resume in Minutes

15 Capacity Manager resume templates

Read our complete resume writing guides

Workforce Capacity Manager Resume Examples & Samples

Current and or previous people management experience within Workforce Management or Operations preferred
Strong Microsoft Suite skills, database applications, analytical thinking and ability to learn new technical applications quickly
BA/BS in related field or 2-5 years of related experience
5-7 years of WFM experience including understanding of the Citi products, major functionality and drivers of the business
Knowledge of Call Management Systems (CMS) and automated scheduling software (Aspect eWFM) is a plus

Capacity Manager Resume Examples & Samples

Role acting as the gate keeper of the captive centres to manage free capacity
Reports production on trends, planning assumptions and actual utilization of free capacity
Facilitate stakeholders decisions on resource requirements or Service Level considerations
Identification of current unused free capacity immediately available to the operation
Identification of potential free capacity and arrangements required to increase capacity in the near future
Taking lead in allocating unused free capacity depending on process constraints
Management of resources to ensure optimal free capacity usage (employees utilization, office capacity, PC capacity)
Analysis and insight into free capacity drivers
Customer contacts to support the on-going improvements in forecasting outputs and accuracy
Build relationships and communications with UBS employees and UBS Senior Management as well as with UBS vendors to ensure quality of service
Implementing processes and controls to monitor risks and issues on a regular basis
Ensure risks and issues in processes are identified, reported and escalated as required

Demand & Capacity Manager Resume Examples & Samples

Demand & Capacity Planning - Incumbent will be responsible for ensuring capacity for application and database platforms are within expected threshold and demand pipeline is understood. Will be expected to work with partners in other departments to ensure sound decision can be made to purchase additional hardware required to accommodate additional demand. Will need to ensure that available capacity are met and allocated according to priorities. Allocation should be done within efficiency targets to increase adoption of 'invest' platforms
Financial Management - Incumbent will need to understand the TCO for the various platforms and how various components steer the TCO. Will be expected to work with other product managers to provide regular monthly updates of TCO and explain variances month on month and address issues where appropriate. Will be needed to process the billing month on month and ensure accuracy of inventory & billing is maintained
Inventory Management: Incumbent will be responsible to manage the data quality in the relevant AHS inventories

Capacity Manager Resume Examples & Samples

Responsible for the management of the function globally
Capacity Planning for CTS
Represent CTS in our cross divisional Capacity Steering Committee and contribute to strategic development of Capacity Management across the organisation
Identify & deliver key Capacity Management improvement initiatives
Manage internal Capacity Reviews across IT and the Business
Maintain a Capacity Risks & Issues register
Impact Assessment of planned changes against current capacity
Support the Capacity Management Information System

Capacity Manager Resume Examples & Samples

Overall 6 to 8 years of IT Industry experience with at least four years of relevant domain experience
Strong ITSM Process depth and breadth for Capacity management function. Sound knowledge on other related process areas such as problem and performance management functions
Strong Service Management knowledge. ITIL Foundation Certificate as a minimum. Preferred: ITIL Master’s certification by recognized bodies (ISEB/EXIN)
Should have a high level knowledge on one or more IT related technologies such as Servers and systems, backup and storage, Networks etc
Should have sound knowledge on any of the performance and capacity management and monitoring tool sets
Risk Management: identification and management or mitigation of risks
Excellent communicator in both spoken /written English including explaining technical concepts in non-technical client facing language
Good in data and metric analysis and report generation
Manages end to end Capacity Management Execution for a given account or a set of accounts assigned. Drives process efficiency and improvements
Attends conference calls and able to work in rotating shifts when necessary

Capacity Manager Resume Examples & Samples

Accountable for managing the capacity requirements of new standard services in relation to obtaining the proper cost and quality balance
Functionally report effectiveness of Capacity Management process to the Account Process Lead / Regional Process Lead
Ensure the performance and capacity criteria of standard service levels are met. · Ensure performance requirements of new IT services can be met by determining the capacity requirements from the functional design
Evaluate the impact of proposed changes on the capacity design and plan
Act as escalation point for Capacity Management issues
Ensure capacity requirements are met and to improve the performance level within cost constraints
Champion recommendations for tuning. Present the recommendations to IT management customers on the design and use of systems to help ensure optimum use of all hardware and operating software components
Champion recommendations for resolution to performance problems
Recommend to IT management when to employ demand management techniques (to dampen user demands on the systems)
Ensure Capacity Management Service Level Agreements (SLA’s) are met
Provide feedback on the effectiveness and end-to-end Capacity Management Process workflow to the Capacity Management Account Process Lead
Strong ITSM Process depth and breadth for Capacity management function. Sound knowledge on other related process areas such as problem and performance management functions. (preferred)
Strong Service Management knowledge. ITIL Foundation Certificate as a minimum. (preferred)
Excellent presentation and customer-facing skills

Rohq-gwfm-workforce Capacity Manager Resume Examples & Samples

Proficient in all Microsoft products to develop data capture
Preferred 2+ years of call center experience
BS/BA degree and intermediate to senior level experience in a related role with commensurate 5 years of people management experience
Has proven ability to produce complex reports pulling data from a multitude of sources
Candidate should have good decision making and problem solving skills
Basic to intermediate level experience in a related role with previous people management experience
Basic workforce analysis and reporting skills

Performance & Capacity Manager Resume Examples & Samples

Applicant will have 7+ years current experience in Capacity Planning and Performance modeling, forecasting, and tuning for Distributed Systems. This includes understanding what metrics and key performance characteristics should be evaluated in order to conduct capacity planning
Strong Unix, Windows Server, Storage, and Networking skills and demonstrated experience with configuration, maintenance, and tuning of various toolsets and data mining experience is required
Working knowledge of native OS tools and commands
Must have in-depth technical knowledge and experience with Solaris, Windows Server, RHEL, X86, AIX, and capacity Planning and Performance metrics
Strong working knowledge of application tuning techniques and tools
SQL/SAS modeling skills
Strong relationship building skills with face-to-face customer interaction
Bachelor's degree preferred and 8 to 10 years of related experience or equivalent combination of education and experience
Experience with application code or system performance analysis on platforms named above
In lieu of in-depth experience with system performance or capacity analysis, systems programmer, system administrator or storage administrator with exposure to resource monitoring
Experience with any or all of the following software tools: Windows Systems Center Operations Manager (SCOM) 2007 or 2012
Windows, AIX RHEL, IBM storage , ITCAM, Tivoli Monitoring tools, VM Ware Virtual Center, Windows Performance Monitor, nmon and/or AIX Performance Toolkit
Proven track record as a team player
Ability to translate highly technical concepts into business/executive language and vice-versa
Demonstrated ability and willingness to learn new technology
Attention to Detail: Successfully completes tasks requiring deep attention to a high volume of detailed information; able to build quality process into one’s own work product, such as knowing when to obtain a review of one’s work prior to final delivery; reviews work products with focus on attention to detail to identify errors, omissions, and inaccuracies
Interpersonal, communication (written and verbal) and presentation skills: Effectively and efficiently gathers, understands, and clearly articulates both customer and internal requirements and expectations to desired outcomes; and effectively deal with a wide variety of personalities and work styles
Organization: efficiently manages time based on continual evaluation of priorities; meets deadlines with high quality deliverables reflecting complete understanding of expectations; able to multi-task with laser-like focus
Character: Strong desire for accountability and responsibility; commitment and willingness to challenge self and to learn and develop; takes initiative to propose ideas and solutions to problems; passionate about one’s work products and takes pride in one’s work; understands the importance of teamwork
Demeanor: Consistently maintains calm demeanor in a fast-pasted, high pressure environment; able to maintain control with confidence and ease, while remaining flexible amongst the changes in a growing business
Intellectual Curiosity: Strong desires to learn the business; highly motivated and takes initiative to develop self professionally; seeks and recognizes the value of constructive feedback

MFG Capacity Manager Resume Examples & Samples

Provide accurate work flow to internal MFG work centers using the BU recipe as a guide
Schedule priority and rushes as needed and requested from the business and communicate those priorities throughout the business
Work with long term capacity team to create contract plans as needed
Provide adequate capacity during hot market events internally, at contract and on-site in the host cities
Create flexibility within the scheduling process to allow for direction changes from the business
Ensure that our offsite printers are trained on our best practices to allow a consistency among the network of printers
Meet commitments that we make with our offsite printers based on impressions we have planned to produce at their facilities
Ensure inventory accuracy at each printer based off Samms and website numbers
Track daily capacity and stock levels at each printer
Coordinate inventory transfers from Indianapolis to contract printers and to CR
Manage the communication flow as it pertains to issues that are happening with our offsite printers
Work with the allocations team on stock that we could move to printers to have available to use. In turn, find orders that require the stock that we have moved opening capacity at the Indy facility
Where possible, maintain consistent pricing models between printers
Develop relationships with the Art Department and Distribution in order to help serve the needs of the offsite business
Report weekly on contract volumes sent, received, and in WIP
Forecast weekly receipts
Manage the QUICKTURN Twill and all other twill needs with Canton and Indianapolis to ensure on time production
Weekly review of all Swingman Twill and trim pieces to ensure on time delivery
Coordinate with Manufacturing of new contractors and on boarding process
Maintain SLD Contract Audit guidelines to ensure we are working with the most up to date policies
Ensure Department SOP’s are in place, active, and updated
Perform reviews of all E3PO and Contract Printers
Create and execute with approved budgets
Work on IT projects as identified by Director of OF and represent OF MFG planning in all projects as needed
Proficient in Microsoft Access/Excel
Knowledge with AS400 and/or other scheduling software
Able to budget accountability
Responsible for day to day work of several employees
Able to coordinate the work of several department/business units within a division of the corporation
Defines project objectives, outlines steps required to complete project and offers alternative solutions
Exercises considerable judgment in working independently to meet objectives r take a project from inception to completion

IT Capacity Manager Resume Examples & Samples

Interfacing with the customer focal as required to determine capacity requirements
Creating capacity plans
Negotiating business capacity needs
Forecast component requirements
Collect IT resource utilization data
Analyze and identify capacity adjustment opportunities
Produce performance / capacity reports
Has a good analytical thinking
Has very good negotiation and presentation skills

Enterprise Management Capacity Manager Resume Examples & Samples

Owns the capacity management process with the goal to optimize the asset base
Drives virtual team responsible for service delivery, operations, support and continuous improvement
Serves as escalation point for service operational issues
Accountable for ensuring satisfactory resolution of vendor performance issues that impact service deliver
Sets expectations with SLAs for clients and manages OLAs with GTI subcontractors to ensure viability of meeting SLAs
Experience in service and/or product management role strongly desired
Experience with Enterprise Monitoring technology strongly desired
Experience in engineering and/or operational roles
Strong written and verbal communication skills with the ability to articulate technical concepts to a senior management audience
Ability to operate and influence by leading a virtual team in a matrix style operational model
Ability to develop and maintain strong peer/client/customer relationships underpinned by a service oriented approach to work
An understanding of ITIL concepts (foundation knowledge or above) and the ability to engage with JPMC established incident, problem and change management processes and procedures
Ability to perform in a highly pressurized and changing work environment
10 years IT experience

Rohq-gwfm-workforce Capacity Manager Resume Examples & Samples

Ability to meet deadlines, manage multiple tasks and work independently; strong organizational skills
Professional demeanor, detail oriented, strong written and verbal communication skills and ability to conceptualize complex business situations
Excellent Microsoft Suite skills including spreadsheet modeling, presentation decks and documents; Use of Adobe Writer and database
Exceptional analytical and problem solving skills; organized management of work and workload to meet specified timelines
Professional attitude in working with all levels within the organization, especially adept at working with Senior Management requests and questions
Proven expertise in resource and financial planning and analysis based on variance results; Project management skills required

Capacity Manager Resume Examples & Samples

High level proven experience in Demand and Capacity Management
Knowledge and experience of capacity management tools like BMC Truesight
Broad technology experience in Banking &/or Financial Services
Knowledge of industry & regulatory drivers impacting demand & capacity management
Experience of working successfully in a complex IT environment in major organisations
Exposure to infrastructure technologies (physical and virtual) like UNIX, LINUX, Windows, Storage, Database and Middleware technologies, networks
Experience of modeling, data analysis & data presentation
Exposure to Cloud technologies
Understand the Barclays business; uses knowledge to influence team strategies, priorities and actions to execute personal and team objectives
Successful track record of working within a large scale, complex and global IT functional team
Proven ability to manage executive stakeholder relationships
Financial Management of budgets and investment cases
Strong knowledge of ITIL processes and frameworks
Track record leading organisational transformation and delivering business results during periods of organisational change
Ability to manage and drive internal and external partnerships to engender true value and win-win relationships
Strong interpersonal skills and team player attitude

Configuration & Capacity Manager Resume Examples & Samples

Understands configuration management principles
Pays attention to detail
Assertive, in order to ensure that developers do not bypass configuration management policies and procedures
Expert understanding of capacity management processes (ITIL), tools and techniques
Technical understanding with ability to communicate technical impact, technical solutions, root cause and corrective actions into business concepts or layman’s terms
Demonstrated project management skills and ability to create and manage others executing a project plan
Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects

IT Capacity Manager Resume Examples & Samples

Scale our services through planning, allocation and active management of capacity
Participate and provide guidance in roadmap definition, development, and implementation
Provide inter-team oversight and guidance of critical capacity management solutions and implementations
Define capacity management standards critical to cloud-based services
Identify and deliver automated solutions
Work collaboratively across the UHG IT groups and teams
Prepare technical-level reports, presentations, process and design documentation - supporting new ideas, concepts and implementations
Experience with operationalizing Capacity Management capabilities in a distributed and/or cloud environment
5+ years of experience as a software, systems, or solution engineer working on medium to large initiatives
5+ years of experience specifying, designing, and implementing performance management solutions and tools
Solid understanding of IT Architectures and Cloud Services, such as, IaaS and Paas
5+ years of experience with Data Analytics skill sets such as advanced SQL Query Language and Scripting (example Python, VBA, etc.); Reporting Tools (example SSRS, Tableau)
Experience working as an IT Project Manager
Working knowledge of network and security best practices
MAPR experience
Splunk experience
Experience with Process engineering
BA / BS in Computer Science / Information Systems or equivalent experience
5+ years of experience with Supply Chain Management

Global Capacity Manager Resume Examples & Samples

Provides guidelines to Global Network Site Workforce Managers and coordinates with multiple levels of Global Demand, Global Supply Planning, Production Planning, Finance, Manufacturing, Human Resources, Training, Workforce Coordination and Hiring Agencies for new product introductions and changes in manufacturing process
Provides ad-hoc analysis to support capacity plan and reports monthly on global capacity performance metrics. Will take Deep dives as necessary into areas of opportunity and challenge to improve overall Capacity Planning Processes and granular efforts into sewer moves, yields, productivity changes and other items that may affect output from manufacturing as necessary for example. Excellent communicator verbally, in-writing and in presentation – from the Floor level to the Leadership Team
Support Global manning and training ramps by establishing priorities and sequences for manufacturing and training to follow. Provides guidance and direction for optimizing cross training sequence, ramps, and product throughput improvement. Network Plant Capacity planning functions are accountable to this role and likewise this role will enforce accountability
Establishes direction and strategies for transfers and introduction to new products into production
Partners with and Supports Quality across the network, recommends the specific need for Quality, Manufacturing, and Engineering resources necessary to affect/change assumptions used to create capacity plan (ex. Yield, Productivity and changes in process). Ad-Hoc as requested as well

IT Availability & Capacity Manager Fixed Voice Resume Examples & Samples

Determine the availability requirements and capacity demands for new and existing IT services to minimise service outages and maximise customer satisfaction
Create capacity and availability plans to leverage existing IT investments and reduce downtime
Incorporate availability and capacity requirements in new services to create services that are designed to meet the availability and capacity needs of the business
Be responsible for availability and performance monitoring, investigate related incidents and diagnose problems, to improve the availability of IT services to the business
Provide detailed system reporting to users and technical groups to highlight availability and reliability against agreed targets
Assistance to the Availability & Capacity Process Owner with the development of a comprehensive availability & capacity management practice and process in line with industry best practices
Build an understanding of the client’s environment with focus on understand patterns of business activity
Track ongoing demand for availability & capacity by working closely with the Service Level Manager and extracting and analysing relevant data in order to extrapolate trends and continually forecast current and future IT capacity and availability needs
Develop effective working relationships with the client stakeholders
Liaise directly with 3rd party workforce suppliers on matters related to IT capacity and availability
ITIL® Foundation V3 certified
ITIL® Planning Protection and Optimization (PPO) certification
ITIL® Service Design (SD) certification advantageous
Kepner Tregoe Basic (KT Advanced preferred)
Technical certifications, especially in the Unified Communications, Data Networking and Contact Centre field, is preferred (Avaya’s APDS, AIPS, ACIS; Cisco’s CCNA-Voice, CCVP; etc.)
Relevant Qualifications
Must be able to demonstrate at least 5 years in an Availability & Capacity Manager role
A strong technical background in key aspects of IT infrastructure, including desktop hardware, enterprise applications, databases, storage, networks and all types of servers. Must be good at budgets and math, since forecasting, statistical analysis and modeling are part of the job
Operational experience using availability & capacity monitoring tools
Knowledge of reporting tools, and the scheduling and planning of useful reports for the purpose of Availability and Capacity Management
Experience and knowledge of forecasting load and demand forecasting using industry standard equation, algorithms and formulas
Knowledge of how to calculate current and forecast bandwidth requirements, determine quality & of service, probability of blocking scenarios and more
Experience in gathering and analysing availability & capacity data with the aim to produce reports, trending and forecasting
Good working knowledge of the ServiceNow ITSM Suite advantageous
Operational experience in large scale technical environments (Servers, Networks, EUC , Voice and Applications)
Good working knowledge of the ITSM discipline - AMIS, CMIS
Experience in conducting proactive modelling and risk analyses to test and analyse predicted Availability, including
Component Failure Impact Analysis (CFIA)
Single Point of Failure (SPOF)
Fault Tree Analysis (FTA)
Service Failure Analysis (SFA)
A good understanding of event management technologies, virtual and physical servers, replication technologies, basic resilience methods for networks, server’s databases and applications
Experience of creating and maintaining IT Continuity, Resiliency, Capacity and Availability plans
Knowledge of best practice in Resilience / IT Continuity for Data Centres, Networks, Storage, Applications, Databases and Core Infrastructure
High level technical knowledge, sufficient to understand the high level architecture, including component technicalities and dependencies, of the managed infrastructure and components. The selected candidate is expected to forecast impact to dependent systems
Excellent communication skills and ability to explain technical issues to a non-technical audience
Ability to liaise with both internal and client stakeholders to obtain information that may impact availability and capacity forecast. The candidate must exhibit business and strategy awareness, in relations to how future availability and capacity may be impacted
Minimum of 5 years in Information and Communication Technology industry

Camss Capacity Manager Resume Examples & Samples

1 year experience with AWS infrastructure and network capacity planning on a cleared network and uncleared network
1 year experience planning including the creation of schematics, documenting, and executing capacity planning activities
Ability to understand business needs and match them to network architecture

Capacity Manager Resume Examples & Samples

Key specific accountabilities
Resources - what capacity is available and what is the demand
Technology - what is the available capacity of key Infrastructure Services technology platforms
Continue to build on the robust reporting mechanism using tools like BMC True sight and in house .NET based tools/frameworks work closely
Challenge current methods and approaches for Capacity Management, bringing insight and innovation; reference best practice methodologies and tools used by other world-class organizations
Knowledge of .NET Framework, C Sharp, SQL Server, Sharepoint
Bachelors in Engineering or Masters in Computer Applications
Any other computer related degree/diploma

Senior Capacity Manager Resume Examples & Samples

Manages capacity planning staff who write capacity plans, collect performance data, and analyze system performance. Hires, evaluates, and counsels staff. Provides guidance, training, and motivation to develop staff. Sets performance standards, reviews performance, provides feedback, and recommends salary actions in accordance with HR policies and procedures
Manages the development, approval, and implementation of capacity plans and models, including strategic plans
Manages the development of technical standards, policies and procedures, system monitoring and automation activities, troubleshooting, and installation and/or migration of software/tools. Manages the testing, evaluation, and selection of IT vendor products
Works closely with leads to develop and implement staffing and operational plans. Participates in the development of short and long term department goals
Schedules staff participation in numerous daily and weekly meetings, including daily status report
Presents project status and department initiatives at meetings with management peers. Tracks statistics and provides status and metrics to managers
Develops and implements operational plans to achieve department objectives
Ten years' capacity planning experience
Strong written and oral communication skills, including interviewing and presentation skills
Strong conceptualization skills
Advanced knowledge of the following capacity planning practices and concepts
Queuing theory/performance modeling
Capacity plans
Master IT project plan timelines
Statistics
Performance capabilities and bench marking
IT assets
Data collection and validation
Advanced knowledge of multiple IT platforms
Microsoft Windows NT
See additional information for the specific requirements for this posting
Advanced knowledge of current versions of the following products
JCL
Lotus Notes
Relational database managers (e.g., DB2, Sybase, and Oracle)
Visual Basic
Advanced knowledge of current versions of the following products, preferred
ISM

Capital Capacity Manager Resume Examples & Samples

Bachelor’s or Master’s Degree in Supply Chain Management, Business, technical or related field
Capable of building strategic relationships across multiple levels of supplier management to assess capabilities and to influence business development opportunities internally across Intel's multiple organizations and levels
Able to drive supplier performance requirements, priorities and business group strategies as it relates to supplier
Develops a supply chain network to leverage best known methods for internal and external strategic applications Thinks cross-supply chain or end-to-end when developing creative solutions to complex problems
Exhibits skills capable of driving change and value in the supply chain by gaining efficiencies in cost, business process, and/or systems that improve stakeholder and customer satisfaction
Able to maintain functional excellence, but also leverages inter-dependencies
Displays strategic thinking, analytical, problem solving and project management skills
Assertive approach toward driving gap closure, vocal in team meetings and willingness to share creative ideas to solve complex problems
Demonstrated behaviors; ability to remain calm and focused in tense and fast-paced situations, tolerance of ambiguity, attention to detail, excellent communication, influencing and interpersonal skills

Capacity Manager Resume Examples & Samples

Provide expert advice and guidance on capacity and availability
Identify and manage capacity / availability issues and risks
Assist with investigation and diagnosis of incidents and problems relating to availability / capacity management
Ensure all changes are assessed for their impact on availability / capacity / performance and attend CAB meetings as required
Ensure capacity / performance / availability requirements are optimised and cost justified. Ensure agreed service continuity and availability commitments can be met
Contribute to the design and execution of availability and capacity testing
Develop, maintain, communicate and execute a robust process management, process governance and process assurance framework integrating component services and suppliers into an effective, efficient end to end process. Align with agreed Service Management architectures, policies and standards
Create and maintain high quality process artefacts (e.g. process design documentation, templates, guidelines). Ensure process artefacts are regularly reviewed, audited and subject to continual improvement to remain fit for purpose
Solid experience with ServiceNow will be beneficial
A strong understanding of ITIL principals will be key

Resource & Capacity Manager Resume Examples & Samples

Design, develop, maintain, communicate and execute a robust Resource and capacity planning function and a framework which is aligned to Technology policies, processes and standards
Maintain and improve Resource planning processes, tools, templates, documents and reports. Collaborate to configure / maintain P&PM database and tools. Document and communicate changes to process, tools and templates
Promote the benefits of resource planning and provide advice, guidance and support to drive adoption and adherence to agreed processes and standards. Ensure that programmes/ projects produce robust forecasts and resource plans based on a common set of assumptions and standards
Collate resource demand across the portfolio
This role requires demonstrable experience of resource planning in a large scale project environment
Solid experience delivering resource and capacity MI and insight at senior level
A good track record of developing business relationships and stakeholder buy in will be key

Capacity Manager Resume Examples & Samples

Bachelor’s degree in Management Information Systems or equivalent experience and a minimum of 5 years of related experience
5-7 years’ proficiency in conducting business analysis
1-2 years’ monitoring and achieving SLAs

Senior Capacity Manager Resume Examples & Samples

Responsible for strategy, process alignment and implementation, tool selection/ implementation, performance measurement, training, and communications for the Capacity Management process
Directs the continual upgrading of global policies and procedures to ensure that appropriate and effective control measures are in place in order to insure proper operation of the process
Initiates Service Improvement plans for the process
Directs the development and reporting of process metrics and KPI’s to enforce compliance
Provides operational leadership of Capacity Planning team including mentoring and development of the staff
Develops and maintains relationships with key leaders and other personnel to ensure the IT infrastructure is efficiently utilized to meet the capacity and performance requirements for services and applications
Build interfaces and relationships with other process managers within the IT Process landscape to ensures that Capacity management principles are included in all relevant processes
Align capacity plans with the business planning cycle. Identifies requirements for the cycle with regard to Capacity Management, taking account of lead times,
Working with IT Services leadership and customers, manage any capacity and demand management issues that require customer communication and/or input from portfolio sponsors
Accountable for the semi-annual publication of the IT Services Capacity Plan
Synthesize analysis and recommendations working with multiple data sources and tools sets
Apply capacity planning and analytical methodologies to services solutions, reviewing and highlighting areas for improvement
Understand and apply architecture standards and principles, global product-specific guidelines, and local regulatory requirements to capacity management
Recommend opportunities to optimize design and development components (e.g., increase infrastructure utilization)
Broad knowledge of IT technologies including: Windows, Linux, Vmware, Virtualization technologies. MS SQL, Oracle, MS Sharepoint, WAN, LAN, and SAN, NAS and storage technologies
Capacity Management methodologies based on ITIL principles, and awareness of the standard service life cycle, with experience in the transition or systems to production
Demonstrated analytical and forecasting skills including synthesis of capacity models based on actual performance and test results, using capacity management and performance measurement tools
Understanding of global server architectures and planning for systems with large-scale infrastructures design, over multiple global locations, including server performance, storage (SAN and NAS), and network requirements
Must demonstrate leadership in a dynamic, fast paced environment with shifting priorities and tight deadlines
Ability to work independently in a global organization within the context of a virtual team
Excellent judgment, tact, and decision-making ability
Communicative personality
Self-supporting and independent attitude
Directly and indirectly supervise staff members in the development, implementation, and delivery of Capacity plans and analysis to client’s business requirements
Assist in developing departmental plans and priorities to address resource and operational challenges
Provide leadership to professional staff contained within your team
Participation in the development of departmental policy and plans, including business, production and/or organizational priorities
Significant personal responsibility and autonomy. Plans own work, to meet given objectives and processes
Manages direct reports and extended staff. Responsibilities include delegation of work, coaching, guidance, performance
Effective use of motivation, delegation and active listening skills
Minimum 10 years’ experience in IT Capacity Planning
Minimum 5 years management within a Capacity Planning role
Experience of leading medium sized teams
Experience of Team Management with multi-location teams
Excellent management, problem solving, communication, interpersonal, and organizational skills
Strong project management, team development, strategic planning, resource planning skills
The ability to work effectively with clients and other management personnel across multiple geographies and to bring multi-disciplinary teams together
Detailed knowledge of the IT Process Landscape
Proven track record of driving operational excellence and improving processes
Ability to lead projects and motivate others
Required to understand and integrate cultural differences/motives in order to manage cross-cultural/cross border teams
Excellent English language skills (written and verbal)
Ability to work and team with a multitude of different people within and outside of IT to balance demands
Ability to deal efficiently with escalations and difficult situations/people under pressure
Provide recommendations to leadership for strategic vision, process development, monitoring reports, performance measurement, and tool selection
Determine recommendations and actions to effect process improvements across the environment
Decide on high Impact / Risk capacity and performance issues which require Operations leadership attention

Capacity Manager Resume Examples & Samples

Understanding the current usage of the infrastructure and IT services, and the maximum capacity of each component
Liaise with Incident and Problem management to assess impact of Capacity related threshold breaches
Accumulate information for all new or changed infrastructures and define expansion requirements
Perform trend analysis, estimate overall growth (decrease) of user demand
Forecasting future capacity requirements based on business plans, usage trends, sizing of new services, etc
Production, regular review and revision of the Capacity Plan, in line with the organization’s business planning cycle, identifying current usage and forecast requirements during the period covered by the plan
Analysis of usage and performance data, and reporting on Service and Component performance against targets contained in SLAs
Ensuring that all changes are assessed for their impact on capacity and performance and attending CAB meetings when appropriate
Producing regular management reports that include current usage of resources, trends and forecasts

Ocean Capacity Manager Resume Examples & Samples

Effectively manage capacity acquired by the carrier management team to comply with the core carrier strategy of Damco
Stay close on top of capacity matters and engage in problem solving to avoid capacity failure
Ensure the integrity and timeliness of booking forecast from branches through close coordination with origin branches, areas and countries
Act as regional capacity coordinator to ensure overflow and downfall among branches and origin countries is managed through dynamic movements of allocation to achieve best optimization
Give guidance, support and training to branches, clusters and countries in the effective use of booking / allocation tool
Closely coordinate with carrier management team and destination organizations to ensure clients’ requirements in capacity issues are fully and timely supported
Manage capacity in such a way that commitment made by Damco to customers is delivered to ultimately provide for customer satisfaction
Manage capacity in such a way that new business wins are catered for to facilitate and stabilize the on-boarding of new business

Workforce Demand & Capacity Manager Resume Examples & Samples

Build, define, and implement the overall demand pipeline for off-shore technology resources, including both forecasted and non-forecasted needs
Evaluate and recommend appropriate blend of resources to meet project needs
Analyze and interpret data to formulate sound business recommendations
Liaise with stakeholders and Procurement to shape and implement the demand management processes
Develop demand dashboards and regular reports to create transparency and tracking against KPIs
Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders
Partner with offshore, onsite SRM Lead to address capacity and delivery needs related to demand management
5+ years related experience in demand/capacity management experience; with emphasis on 3rd Party Vendor Relationship Management
Strong preference for experience and knowledge of IT offshore outsourcing
Demonstrated experience creating and analyzing workforce data analytics
Strong Analysis and Data/Business Modeling skills
Working knowledge of productivity applications such as Microsoft Office Suite (MS Word, PowerPoint, Outlook, MS Project, etc.)
Advanced/expert-level MS Excel skills for reporting
Strong analytical skills, critical thinking and problem solving abilities, and keen attention to detail
Strong written and verbal communication skills. Ability to communicate with and present to all levels, including executives, partners, and customers
English language proficiency (Hindi language proficiency an asset)

Theater Capacity Manager Resume Examples & Samples

Experience creating a problem statement, defining operational requirements including integration with other systems or components, researching and modeling the system architecture and configuration, investigation alternatives, cost analysis and estimation, and decision analysis
Experience converting requirements into total systems solutions that acknowledge technical, schedule, and cost constraints
Experience with functional analysis, timeline analysis, requirements allocation and interface definition studies to translate requirements into hardware and software specification
Experience providing specific, detailed information for selection, implementation techniques, and tools for the most efficient solution to meet business needs, including present and future capacity requirements, facility requirements (including floor layout, power & cooling, network connectivity), data storage, backup, monitoring, operations systems, directory services, identity management, access management, and automation

IT Portfolio Capacity Manager Resume Examples & Samples

Responsibility for determining / adjusting the capacity needed by DHL Supply Chain organization to meet demand for its projects (both internal and external)
Understand how the business operates and plans for future capacity requirements
Undertake planning activities to ensure delivery targets are met and optimizes resource utilization and cross-border / cross-country utilization
Present situation status to Executives and Board members to address potential capacity issues in the future
Implement and manage processes to monitor and report resource allocation and utilization
Ensure proper IT Project Management is in place, proper control and resource requirements are in place before starting the projects on the pre-PRB / engagement stage
Manage Project submission progress to all stakeholders in accordance with a well structured communications plan and ensure all communication is tailored to stakeholder needs
Promotes and governs the use of capacity tools, to understand demand, identify resource deployment strategies. Support meetings supplying relevant data, provide updates on plans and highlight concerns relating to actual or potential issues
Work with the Project Sponsors and Business Development staff to support forecasting resource requirements and support Business Development efforts

Capacity Manager Resume Examples & Samples

Produce capacity plans according to established business planning cycles and contractual requirements; identifying requirements early enough to accommodate procurement and approval lead times
Document need for increases and reductions in hardware based on service level requirements, targets and cost constraints
Provide regular management reports which include current usage of resources, trends and forecasts
Oversee and advise on decisions and actions to utilize Demand Management for controlling capacity when necessary
Ensure shortfalls in capacity are recognized and appropriate corrective actions are identified and progressed on a timely basis
Create and maintain forward looking capacity forecasts to predict future hardware/software spend
Provide regular reports on capacity to the appropriate parties
Organize and maintain a regular capacity review process with the client and EMC
Initiate and coordinate actions required to maintain or improve capacity across IT units
Act as a coordination point for changes to capacity levels when needed
Act as the focal point for all capacity related issues
Ability to communicate Capacity ideas, plans & requirements to all levels of the Client and EMC organizations - from senior leadership to operations
Establish best practices to enhance support of the Service Level Agreements and the Organizational Level Agreements
The ability to become familiar with data collection tools and enhance reporting capabilities

Resource & Capacity Manager Resume Examples & Samples

Manage capacity based upon skill type ensuring CWS resources are being utilized according to targets
Develop short and long term capacity needs based upon revenue forecasts
Manage short and long skills needs and achieve quarterly skills goals of CWS Services
Develop short and long term functional training plans by function
Guide technical trainers and SMEs to deliver technical training for CWS services resources
Develop and roll-out scheduling process for implementation engineers, clinical consultants, remote, field and technical services roles so that each functional leadership can implement appropriately
Guide CWS services leadership on how best to navigate and engage in the resource management and scheduling process, and make recommendations for improved outcomes
Select or create and implement appropriate level of automation for capacity, skills, scheduling functions across CWS services
Develop and implement tracking of resource effectiveness metrics for CWS services
Minimum of 7 years of experience in a hands-on IT resource management in a dynamic environment with multiple skill sets and at least 3 of functional leadership experience
Ability to multitask and prioritize tasks appropriately
Maintain a professional image and demonstrates a willingness to contribute at all levels