Business Engagement Manager Resume Samples
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Business Engagement Manager Resume Samples
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AK
A Koelpin
Alize
Koelpin
6654 Tess Bridge
Chicago
IL
+1 (555) 708 5864
6654 Tess Bridge
Chicago
IL
Phone
p
+1 (555) 708 5864
Experience
Experience
Los Angeles, CA
Business Engagement Manager
Los Angeles, CA
Medhurst-Kris
Los Angeles, CA
Business Engagement Manager
- Create a productive work environment for individuals
- Create a productive work environment for own organization
- Drive Performance Management (Process)
- Assist in the development of metrics used to track value delivery
- Providing input to coaching and regular performance assessment for business analysts
- Develop solutions that can work globally to optimize transactional processes for the business
- Supporting a positive work environment that promotes exemplary service to the business, quality, innovation, and teamwork
Dallas, TX
IS Business Engagement Manager
Dallas, TX
Kilback-Stamm
Dallas, TX
IS Business Engagement Manager
- Execute the demand management process for the respective domain and portfolio
- Manage relationships with key stakeholders to update on status (e.g. on active IS projects) and resolve issues
- Assign priorities to requests in close alignment with process owner and business stakeholders
- Act as focal point for the business with respect to escalations
- Interact at all levels of the organization (VP, Directors, Managers, Workers)
- Working with business partners to develop a big data and analytics agenda that both stretches our partners and aligns with enterprise objectives
- Partners with Division Management and Local Business Unit Management Teams to qualify and prioritize demand
present
Houston, TX
Business Engagement Manager / Team Lead
Houston, TX
Goyette and Sons
present
Houston, TX
Business Engagement Manager / Team Lead
present
- Organize and facilitate communication between business and IT teams to manage expectations from an ongoing or upcoming project
- Work with PMO office and Project Team Leads to gather information for reports related to the Project progress towards the stipulated milestones
- Manage output from people who do not report to this role
- Update and maintain Project documentation in project library for retrieval of information
- Coordinate and facilitate to resolve the day-to-day escalated issues
- Liaison between project teams, business users, and other operational and functional teams
- Develops and facilitates project plans, track work performed, work pending and open issues for team comprised of staff and clients
Education
Education
Bachelor’s Degree in Fields Such
Bachelor’s Degree in Fields Such
California State University, Fullerton
Bachelor’s Degree in Fields Such
Skills
Skills
- Strong knowledge of vendor contracts, service level agreements, and vendor performance metrics
- Excellent knowledge of systems analysis
- Familiarity with big data technologies including Cloudera distribution of Hadoop and data management, reporting, business intelligence and analytic tools which integrate into the Hadoop ecosystem
- Strong leadership skills including influence management across large and complex organizations with the ability to negotiate and resolve issues
- General knowledge of branch operations
- Working knowledge of Crystal reporting
- Excellent written and oral communication skills
- Strong interpersonal skills including both written and oral communication
- Ability to work under pressure and handle multiple initiatives while meeting tight deadlines
- Excellent risk management skills
15 Business Engagement Manager resume templates
Read our complete resume writing guides
1
Business Engagement Manager Resume Examples & Samples
- 1) Engaging with the various Business Units to gather requirements and prioritize demand for Client Computing solutions and services with a focus on analytics and process
- 2) Providing leadership, advice, and support to internal clients in the application of technology to business opportunities
- 3) Managing business unit engagement with Client Computing through Service Strategy, Service Design, Service Transition, and Service Operation phases
- 4) Creating and maintaining strong, resilient relationships with individuals at a variety of levels in the business unit as well as IT
- 5) Implementing strong program management practices and contributing to standard Client Computing implementation methodologies and best practices
- 6) Developing metrics to measure adoption, business value, customer satisfaction, and overall Client Computing effectiveness
- 7) Assisting end users in using solutions and resolving/escalating user and technology problems
- LI-IB1
2
Business Engagement Manager Resume Examples & Samples
- Ensure service delivery execution
- Contribute and support services sales
- Apply Service Delivery Process and Models
- Apply Service delivery strategy
- Create a productive work environment for individuals
- Create a productive work environment for own organization
- Drive Performance Management (Process)
- Drive Competence Management
- Conduct Resource Management
- Manage unit finance
- MSC, MBA or equivalent through experience
- 2Job Description
- 4Experience and Academic Qualification
- 1 Technical competencies
- Should have an understanding of our costing structure and develop effective business proposals according to the Regional customer requirements
- Understand the internal process and efficiency tools (eg NEON and NEDEX) and utilize their data to build effective business proposals with the right scoping and price
- Senior subject matter expertise on operator network and understanding
- Knowledge of MS Office tools ( word/excel/ppt etc.) is a must
- Knowledge of Ericsson's existing and future product/services portfolio, roadmap information is a plus
- Understand and work with existing Demand Management, Project management tools (NEON), WFM ( NEDEX) tools
- Should be able to understand customer requirements, RFI/RFQ/RFP documents and support solutioning and business justifications of proposed head counts and tools
- Customer orientation with excellent understanding of service providers / operators business requirements - be able to create true client value
3
Business Engagement Manager Resume Examples & Samples
- Provides direction in the development and analysis of complex business requirements to result in proposals for new systems. This includes defining technical and procedural improvements
- Assists management with establishing process improvements that result in increased productivity and customer satisfaction
- Performs project management on bank-wide, large scale projects, including mergers and acquisitions
- Develops project plans as needed. Maintains strict adherence to project schedules and timelines and prioritizes multiple tasks and projects efficiently
- Oversees testing modifications of existing systems as well as new systems
- Assists in or provides branch and back-office training on application usage and functionality
- Maintains in-depth knowledge of applications, systems, and databases and provides direction to the user community and internal/external technical staff on assigned applications
- Understands “end to end” business processes and provides expertise and guidance on designated applications
- May direct support staff to meet designated day to day duties and/or objectives
- Alternate: Vocational/specialized training
- Minimum of five to seven years experience in banking/financial services and systems analysis to include systems-related project management
- Thorough knowledge of Windows-based computer applications
- Excellent knowledge of systems analysis
- Thorough knowledge of and experience in project management
- Considered a “Subject Matter Expert” (SME) for assigned application(s)
- General knowledge of branch operations
- Working knowledge of Crystal reporting
4
Business Engagement Manager Resume Examples & Samples
- The BEM will ensure closer relationships with key stakeholders in the field. Partnering with the CSS Area Lead and segment leads, this role builds tighter partnerships across the Area (s) field organization to
- Creation and Management of Area Integration Plan
- Area Stakeholder Map with managers as owners, coordination at Area
- Desired Field Outcomes/COS: Shared KPI and governance principles (frequency, attendees)
- Own CSS/CFA v-team meetings (CSS, Consumer, CFA, SMSG)
- Regular update and communication to key CSS stakeholders in the region
- Initiative Management - Consult on segment or field initiatives
- Collect voice of field on offerings, IP and key requests
- Highly motivated and results driven with the ability to think strategically about the business, strong analytical skills and can envision a multi-year plan
- Proven leadership ability, managing v-teams to deliver cross-group results
- Ability to measure business impact and demonstrated thought leadership, incubation and market research expertise and the ability to extract customer insights
- Demonstrate outstanding communication skills and be comfortable interacting with executive leadership, senior leaders and virtual teams internally and externally
- Exceptional ability to drive complex projects with excellent cross-group collaboration, building trust, and dealing with ambiguity in order to work across a matrix organization
- Present action plans and results to management and use appropriate escalation techniques to stay on top of goals and objectives
- The ideal candidate will have 10+years of experience in business planning, business development, consulting or product management
- Strong financial, quantitative, and critical thinking skills are a must
- The candidate shall have a Bachelor’s Degree. MBA preferred
5
ICG Business Engagement Manager Resume Examples & Samples
- Coordinating and facilitating the generation of use case and/or project proposals including the identification and articulation of business benefit of these proposals
- Supporting businesses in their effort to validate use cases and the suitability of big data technologies and the Enterprise Analytics Platform to address the needs presented as part of the use cases
- Strong interpersonal skills including both written and oral communication
- Strong leadership skills including influence management across large and complex organizations with the ability to negotiate and resolve issues
- Consultative technical selling experience is beneficial
6
Business Engagement Manager Resume Examples & Samples
- Establishing and cultivating client relationships ensuring sectors are aware of Citi’s big data capabilities and services
- Supporting the assessment of the technical feasibility of delivering a solution to the use case through use of the Enterprise Analytic Platform
- Supporting the effort to determine the scope of the effort, including a comprehensive understanding of resources required to successfully execute projects and securing funding based on the sizing effort
- Facilitating and streamlining interactions with other data stakeholders across the organization
- Socializing outcomes and lessons learned from executed projects
- Establishing governance forums with partners to create transparency related to project progress
- Overseeing project execution and coordinate formal project status reporting including accomplishments, risks, issues, milestones related to all projects
- Business development, client management and executive presence
- Program and project management experience is important
7
Business Engagement Manager Resume Examples & Samples
- Master Degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics or related field
- ITIL knowledge and skills are beneficial (Expert level or at least Foundation level)
- English written and verbally
8
Business Engagement Manager Resume Examples & Samples
- High School Diploma 19 years' experience in IT roles, with a minimum of 5 years in senior management positions responsible for engagement management of senior business leaders OR
- Bachelor's Degree in computer science, information technology, system engineering and 15+ years' experience in IT roles with a minimum of 5 years in senior management positions responsible for engagement management of senior business leaders OR
- Master’s degree and 12 years’ experience in IT roles with a minimum of 5 years in senior management positions responsible for engagement management of senior business leaders
- Has demonstrated consistent leadership, management through influence and collaboration creation in a complex and multi-site team-based environments
- Demonstrated leadership skill to work with and motivate virtual teams to achieve challenging results
- Strong people skills, including team development
- Solid analytical, statistical, project management, interpersonal and problem-solving skills
- Proven track record working with business leaders & managers to understand business strategies and identify project scope, objectives and requirements
- Excellent communication and facilitation skills that can drive change, educate internal customers, and manage process improvement implementations
- Travel Expectations: ~30% domestically
- Ability to work in a fast paced and matrixed environment
- Change Agent / Change Leader
- Strong written, verbal, and interpersonal communication skills in English. Proficiency in Spanish, Portuguese, and/or German a plus
9
Business Engagement Manager Resume Examples & Samples
- High School diploma and 19 years’ experience in IT roles with a minimum of 5 years in senior management positions responsible for engagement management of senior business leaders OR
- Bachelor's Degree in computer science/information technology/system engineering and 15+ years' experience in IT roles with a minimum of 5 years in senior management positions responsible for engagement management of senior business leaders OR
- Master’s degree and 14 years' experience in IT roles, with a minimum of 5 years in senior management positions responsible for engagement management of senior business leaders
10
Business Engagement Manager / Team Lead Resume Examples & Samples
- Organize and facilitate communication between business and IT teams to manage expectations from an ongoing or upcoming project
- Liaison between project teams, business users, and other operational and functional teams
- Update and maintain Project documentation in project library for retrieval of information
- Work with PMO office and Project Team Leads to gather information for reports related to the Project progress towards the stipulated milestones
- Facilitate management and tracking of the project related issues, actions, risks, and deliverables
- Manage output from people who do not report to this role
- Strong interpersonal skills and the ability to work with all levels of the organization
11
IAM Business Engagement Manager Resume Examples & Samples
- 6+ years direct experience with IT Business Analyst/Business Consulting work including requirements analysis & documentation and multiple SDLC methodologies (DevOps preferred)
- 3+ years direct experience supporting deployment and operations of Identity & Access Management solutions
- 4+ years direct experience managing IT teams
12
Business Engagement Manager Resume Examples & Samples
- Organize and facilitate communication between business and IT teams to manage expectations
- Liaison between project teams, business users, customers, and other operational and functional teams
- Gather information for reports related to the project progress towards the stipulated milestones
- Coordinate and facilitate to resolve the day-to-day escalated issues
- 8-12 years BA/Project Management Experience
- REQUIRES excellent written and oral communication skills
- Requires strong interpersonal skills and the ability to work with all levels of the organization
- Requires strong analytical and problem solving skills
- Requires strong organizational skills
13
Business Engagement Manager Resume Examples & Samples
- Bachelors Degree in IT/related discipline or equivalent experience
- Strong experience in a Pharma business related industry and in a leadership position
- Strong experience establishing an implementable broad communication, marketing strategy with the ability to oversee execution
- Demonstrate interpersonal, communication and negotiation skills which can be applied effectively at all organisational levels and across functional boundaries
- Ability to inspire, enable and support both line and matrixed staff to deliver their best
- Experience in Digital Media delivery
14
Business Engagement Manager Resume Examples & Samples
- Establish and maintain partnership relationship with the Marketing group’s key stakeholders
- Help drive all of Marketing’s IT-related initiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
- Shape business ideas into to clearly stated technology needs to support expected benefits
- Prioritize initiatives from a portfolio perspective
- Align the IT strategy to the business strategy in the context of industry best practices and current technology trends
- Support the Marketing group in elaborating their 3-year technology plan, ensuring it is up to date and helping secure required capital for technology-related projects
- Support the business in articulating the expected business value of Marketing projects with technology components
- Monitor and communicate business portfolio status, including identifying the gaps between existing and future architecture capabilities, monitoring project progression, supporting steering committees, overseeing project escalations as required, ensuring Business Partners engagement as well as managing applications’ health, usage, investment in lifecycle and need to decommission
15
Business Engagement Manager Resume Examples & Samples
- Help drive all of Safety & Sustainability’s IT-related initiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
- Support the Safety & Sustainability group in elaborating their 3-year technology plan, ensuring it is up to date and helping secure required capital for technology-related projects
- Support the business in articulating the expected business value of Safety & Sustainability projects with technology components
16
Business Engagement Manager Resume Examples & Samples
- Build and maintain strong relationships with business partners and act as a liaison between Platform services teams and the business partner
- Provide education to new partners with regards to Platform service offerings
- Promote business projects and value to the Platform leaders and community
- Provide input and communicates the Platform service catalog to better meet business needs
- Develop, share, and leverage best practices across Platform
- Define, prioritize, and manage program and project initiatives
- Track ROI for business initiatives including cost, benefits, and risk
- Define new services to support business needs
- Participate in development of business strategic planning and leads IT strategic planning
- Provide details on cost, value, and opportunity to optimize Platform spend (initiatives and support services)
- Communicate business needs with appropriate Platform solution center to gain alignment between business needs and technical capabilities
- Gather high-level business requirements and defines scope during initial discovery by conducting meetings/interviews, and facilitating large group/cross-functional sessions with partners
- Lead in the development of business cases requiring Platform based solutions
- Establish initial vendor relationships and maintains a forward-looking view of vendor direction
- Interface with vendors to understand whether vendor products will meet business requirements
- Monitor that the solution provider is meeting the partner’s expectations
- Refine SLAs based on business need
- Maintain up-to-date awareness of the current and future directions of the industry and associated technologies, and, where appropriate, makes recommendations for implementation of new/upgraded systems and technologies
- Combine a general knowledge of multiple technology areas with knowledge of the targeted business function to define and document the business requirements
- Maintain knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions
- Monitor the pace and effectiveness of change throughout the company and apply positive pressure within Platform and the business organizations as necessary to increase the likelihood of success
- Bachelor's degree in computer science, management information systems, or a related field
- Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
- Facilitation skills to lead requirements elicitation workshops
- Observational skills to validate data obtained via other techniques and expose new areas for elicitation
- An understanding of contemporary requirements elicitation, analysis, specification, verification, and management practices and the ability to apply. them in practice; familiarity with requirements engineering books and resources
- An understanding of how to practice requirements engineering according to several software development life cycles in a team environment
- Knowledge of product management concepts and how enterprise software products are positioned and developed
- Expert in strategic management and project management in insurance or financial services sectors
17
Business Engagement Manager Resume Examples & Samples
- High school diploma and 19 years’ experience in IS role, specifically focused in manufacturing execution, engineering systems, sales and remote access through systems OR
- Bachelor's and 15 years’ experience in IS role, specifically focused in manufacturing execution, engineering systems, sales and remote access through systems OR
- Master’s degree 13 years’ experience in IS role, specifically focused in manufacturing execution, engineering systems, sales and remote access through systems
- Strong understanding of business financial data and management reporting
- PMP/PMI Certification a plus
- Proven track record working with business leaders & managers to understand business strategies, identify project scope, objectives and requirements
- Excellent communication and facilitation skills that can drive change, educate internal partners, and manage process improvement implementations
- Travel Expectations: 25%
- Strong written, verbal, and interpersonal communication skills in English. Other languages a plus
- Strong Business Process acumen
18
Local BU IS Business Engagement Manager Resume Examples & Samples
- Solutions
- IS Delivery
- IS Standards
- Budget
- IS Strategy
- Min. 5 year experience in Manufacturing industry
- Min. 2 years experience as IS/IT Manager
- Nice to have: IT Solution implementation experience in manufacturing, engineering or sales areas
- Knowledgeable about manufacturing or sales processes
- Must to have: proficient the SAP modules: PP, MM, SD
- Nice to have: CRM knowledge and implementation experience
- Nice to have: PDM/PLM knowledge and implementation experience
- Nice to have: MES knowledge and implementation experience
- Good spoken and written English
- Ability to conceptualize solutions
- Problem analysis skills
- Good collaboration skills
19
IS Business Engagement Manager Resume Examples & Samples
- Execute the demand management process for the respective domain and portfolio
- Advice business with respect to business needs and value identification
- Assign priorities to requests in close alignment with process owner and business stakeholders
- Partner with the process owners to identify business needs and determine business value
- Manage relationships with key stakeholders to update on status (e.g. on active IS projects) and resolve issues
- Act as focal point for the business with respect to escalations
20
Business Engagement Manager Resume Examples & Samples
- Serves as a single point of contact for affiliate health plans and other corporate departments regarding any issues or requests related to Enterprise Service Operations
- Acts as a recognized change agent for the enterprise by influencing and establishing appropriate methods and opportunities to positively address the pace of change
- Maintains working knowledge of health plan state contracts with a focus on Enterprise Operations (EO) related activities and the Service Level Agreements (SLA’s)
- Responsible for the primary interface between the health plan and the corporate office to manage all relationships, issues, escalations, projects and inquiries
- Track, monitor and drive resolutions to issues that impact achievement of key metrics per contractual requirements
- Responsible for tracking and resolving issue resolution against established timeline and ensure all parties adhere to due dates to ensure achievement of expected outcome
- Develops and facilitates project plans, track work performed, work pending and open issues for team comprised of staff and clients
- Lead client meetings (health plan operational meetings, issue resolution meetings, key provider meetings, meetings with EO departments) and ad hoc meetings as required
- Establishes cross functional work teams to enable real time resolution of issues. Issues may include but are not limited to all EO functions (claims, call center, enrollment, etc.)
- Takes on critical problem solving tasks. Engages senior leadership as appropriate
- Builds trust and establishes enterprise wide relationships focused on open communication. Key departments include health plans, Information Solutions, and Medical Management
- Responsible to facilitate health plan affiliate on site visits as well as develop and conduct presentations as needed
- Work with Information Solutions for intake and processing of health plan technology requests
- Up to 10% regional travel possible
- Bachelor’s Degree or Equivalent work experience required
- Proven ability to expedite resolution of complex operational activities
- Ability to influence others to move toward a common outcome
- Demonstrated ability to problem solve and identify root cause
- Ability to build effective relationships across all levels of leadership
- Excellent verbal communication, presentation and listening skills
- Minimum of 3 years of experience in healthcare, managed care, or insurance industry environment required
- Minimum of 5 years Operations experience with Account/Relationship Management responsibilities
- Previous claims experience and knowledge of claims operations required
- Prior experience analyzing and defining solutions to complex business and technical issues
- Billing and coding experience/knowledge is a plus
- Prior experience in managing multiple, large, cross-functional teams and projects, with an eye towards identifying root cause and achieving desired outcome
- Prior experience in environments with large, complex, real-time transaction volumes desired
21
Business Engagement Manager Resume Examples & Samples
- Strong relationship-building and organizational agility/navigation
- Independence & confidence – working alone in an area and being able to engage with senior leaders
- Good business acumen and strong support knowledge: understanding what is really happening and being able to accurately diagnose situations
- Focus on customer impact and value; strategically focusing on the right approach and delivering good outcomes
- Very strong influencing skills – working with areas and in CSS
- Has worked in Services, CSS or a field team e.g. CPE, SMS&P
- Is based in the time zone
22
Business Engagement Manager Resume Examples & Samples
- Establish and maintain partnership relationship with key stakeholders of two functions: Marketing and Multimodal operations
- Help drive all of Marketing’s and Multimodal’ s IT-related initiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
- Shape business ideas so that proper technology can be used to support expected benefits
- Support the Marketing and Multimodal groups in elaborating their 3-year technology plan, ensuring it is up to date and helping secure required capital for technology-related projects
- Support the business in articulating the expected business value of Marketing and Multimodal’ s projects with technology components
- Interact at all levels of the organization (VP, Directors, Managers, Workers)
23
Business Engagement Manager Resume Examples & Samples
- Establish and maintain partnership relationship with key stakeholders of Dispatching Operations
- Help drive all of Dispatching Operations IT - related initiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
- Support the Dispatching Operations groups in elaborating their 3-year technology plan, ensuring it is up to date and helping secure required capital for technology-related projects
- Support the business in articulating the expected business value of Dispatching Operations projects with technology components
24
Business Engagement Manager Resume Examples & Samples
- Establish and maintain partnership relationship with key stakeholders of Engineering
- Help drive all of Engineering – Linear asset management’s ITinitiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
- Support the Engineering group in elaborating their 3-year technology plan for linear asset management, ensuring it is up to date and helping secure required capital for technology-related projects
- Support the business in articulating the expected business value of Engineering projects with technology components
25
Business Engagement Manager Resume Examples & Samples
- Establish and maintain partnership relationship with key stakeholders of Mechanical
- Help drive all of Mechanical (Rolling stock asset management) IT initiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
- Support the Mechanical group in elaborating their 3-year technology plan for Rolling stock asset management, ensuring it is up to date and helping secure required capital for technology-related projects
- Support the business in articulating the expected business value of Mechanical projects with technology components
26
Business Engagement Manager Resume Examples & Samples
- Lead and facilitate cross-functional teams to assess business operations and processes of assigned business functions and units to identify inefficiencies in business workflows, procedures, information flows and handoffs, decisions, communications pathways and ways in which systems supporting these can be enhanced
- Demonstrate leadership in application of business systems improvement methodologies
- Be responsible and accountable for the successful deployment of key business system improvement projects
- Assist leaders and process owners with identifying, scoping, and financially justifying projects that align with the business strategy
- Develop solutions that can work globally to optimize transactional processes for the business
- Seek out project opportunities and develop improvement plans and targets
- Drive system improvement initiatives across functional teams to replicate improvements and leverage best practices
- Liaison between IT and business groups. Teams with business and operations teams and IT team or outside resources to ensure a timely, accurate and cost effective solution to their IT business needs. Interfaces with functional teams to validate test results for system improvements verifying that they meet the requirements of the business group and industry requirements
- Analyze existing processes and recommend improved, more cost-effective alternatives
- Map current processes in order to recommend improved, strategic, measurable and sustainable solutions as well as identify further opportunities for improvement
- Responsible for evaluating any proposed IT and business system changes arising from project scope. Manage the evaluation and selection (user requirements gathering, RFP, proposal review, software demonstration, etc.) of new business systems
- Establish strong working relationships to influence and facilitate collaboration across functional stakeholders and resource dependencies
- Provide sense of urgency for results through project reviews and metrics
- Help remove barriers for improvement projects and activities to accelerate results
- Provide coaching and training of methodology and tools throughout functions
- Serve as team, project, or technical lead in project involving definition of business processes or development of technical/business specifications for new or modified business management or operational software
- Senior-level experience in a similar role
- Ability to facilitate and lead meetings across functional teams from the operational to the executive levels
- Experience with business requirements gathering, integrative thinking, process definition, and deployment of business requirements to information systems. Familiarity with enterprise business management, and product development life-cycle processes
- Demonstrated experience in process improvement initiatives, root cause analysis, and project management
- Strong presentation abilities, skilled in Power Point and Excel
- 3+ years of experience with Agile product management
- Extensive experience liaising with business and technology teams
- Experience working with customer engagement initiatives
- Excellent verbal, communication written skills
- Knowledge of Oracle and integrated ERP tools a plus
- Experience with project management and process improvement
- Strong organizational, problem solving and analytical skills
27
Business Engagement Manager Resume Examples & Samples
- Knowledge of current market trends in Payments and Financial Industry
- Strong knowledge of vendor contracts, service level agreements, and vendor performance metrics
- Excellent leadership and influencing & negotiation skills
- Excellent analytical, quantitative, and organization skills
- Excellent risk management skills
- Experience in budget development, forecasting, and maintenance skills
- Ability to work under pressure and handle multiple initiatives while meeting tight deadlines
- Personal integrity with uncompromising ethical standards
28
Business Engagement Manager Resume Examples & Samples
- Maintains working knowledge of plan state contracts with a focus on Enterprise Operations (EO) related activities and the Service Level Agreements (SLA’s)
- Responsible to facilitate plan affiliate on site visits as well as develop and conduct presentations as needed
- Work with IS and the associated Business Engagement Consultant for intake and processing of plan project requests
- Serves as a single point of contact for affiliate plans and other corporate departments regarding any issues or requests related to Enterprise Service Operations
- Responsible for the primary interface between the plan and the corporate office to manage all relationships, issues, escalations, projects and inquiries
- Manages the day to day contacts and requests of health plans to ensure the health plans’ needs are met
- Builds trust and establishes customer relationships focused on open communication. Key customers include plans, IS leaders and corporate PMO
- Responsible for tracking issue resolution against established timeline and alerts responsible department of upcoming due dates to ensure adherence to department standards. Escalates issues appropriately
- Lead plan operational meetings, first alert meetings, key provider meetings, meetings with EO departments and ad hoc meetings as required
- 25-30% Travel required
- Proven ability to collaborate and execute actionable business strategies
- Ability to influence others and move toward a common vision or goal
- Demonstrated ability to build effective relationships across all levels of leadership
- Track record of providing excellent customer service
- Prior experience in managing multiple, large, cross-functional teams and projects, with an eye towards identifying and implementing opportunities to improve business processes
- Maintaining a working knowledge of all EO Functions
- Ability to teach/train others
- Communication skills both oral and written