Business Control Manager Resume Samples
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Business Control Manager Resume Samples
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KW
K Waters
Katrine
Waters
73296 Tremblay Points
Dallas
TX
+1 (555) 899 9618
73296 Tremblay Points
Dallas
TX
Phone
p
+1 (555) 899 9618
Experience
Experience
Los Angeles, CA
Business Control Manager
Los Angeles, CA
Batz, Dietrich and Crona
Los Angeles, CA
Business Control Manager
- Proactively provide feedback to the Issue Management Unit Head to improve issues management practice
- Drive data reporting to create “one version of the truth” for process. Manage QA dashboards to track performance and adherence to policy and standards
- Obtain/analyze reports used to monitor process/compliance and program performance; identify trends and make process improvement recommendations
- Representing the AML EPO team in the development and delivery of ESS EPO Model (as a member of the ESS EPO Council Work Stream)
- Develop executive-level reports and dashboards to illustrate performance, forecasting, and control metrics
- Partner with AML EPO Issues Managers to interpret and apply thematics in support of the issues management process
- Develop and/or execute implementation plans
Detroit, MI
Tts-in-business Control Manager
Detroit, MI
Wiegand-Corkery
Detroit, MI
Tts-in-business Control Manager
- Perform sampling-based quality assurance on MCA results and corrective actions arising from identified exceptions
- Support the business in performing its ARA based on the analysis of internally raised risks and issues (management-raised issues, Compliance review issues, Internal Audit review issues etc) and externally raised risks and issues (regulatory issues, KPMG observations, etc)
- Coordinate the overall MCA and Annual Risk Assessment (ARA) processes for the country TTS business unit and functions (unit level ARA and MCA coordination and execution is performed by in-function resources), track their status, ensure timely completion, and escalate exceptions
- Work with country Business and Function Heads and the Regional TTS Business Unit IBC and Regional TTS Risk function to identify, quantify, prioritize, and report key risks and vulnerabilities within the country TTS Business Unit, document lessons learned, and propagate these across other ICG businesses and functions as relevant. This also links in with the MCA Process, Risk and Control (PRC) process
- Maintain an escalations register, and lead and support root cause analysis, trending, and lessons learned
- Maintain front-to-back line-of-sight on risks and controls across all country TTS business unit processes (e.g. Cash Management, Trade Finance & Services etc. ) and functions (e.g. TTS Business Unit Operations, TTS Business Unit Technology)
- Represent the Country TTS business unit on risk and control matters to support the Country TTS Business Unit Head, and maintain oversight over emerging and existing key risks, issues, control weaknesses, control processes, corrective actions, control validations, and control enhancement initiatives front-to-back for the TTS business unit
present
Dallas, TX
In-business Control Manager, AVP, Latam
Dallas, TX
Huel-Macejkovic
present
Dallas, TX
In-business Control Manager, AVP, Latam
present
- Training and Awareness
- Create Permanent Control Readiness awareness across all country TTS Business Unit
- Provide support for the implementation of process enhancements, control improvements, and best practices resulting from the LATAM Permanent Control Readiness Improvement (PCRI) Program and respective “Deep Dive” Reviews
- Notify ‘at-risk’ audits to the Country TTS Business Unit Head and to the Regional TTS Business Unit IBC Head and Regional TTS Risk Head . Document and update audits and reviews in the Regional Audit and Regulatory Review system
- Support the TTS business unit and functions on ICG Business Unit-related reviews and audits. Support the business on reviewing and responding to findings issued by reviewers
- Review and document management-raised issues and CAPs in the iCAPs system (while ownership for the issues and CAPs remains with the Business and Function Heads), including compensating controls and the Issues Being Addressed by Management (IBAM) checklist
- Track issue and CAP status and progress, and escalate to the Country TTS Business Unit Head and to the Regional TTS Business Unit IBC Head and Regional TTS Risk Head issues and CAPs that are at risk of missing their target dates at least 30 days ahead of the targeted closure date. Support the business on ‘at-risk’ issues and CAPs
Education
Education
Bachelor’s Degree in Ambiguity
Bachelor’s Degree in Ambiguity
Iowa State University
Bachelor’s Degree in Ambiguity
Skills
Skills
- Highly involved in tactical and strategic researchrequiring analysis on industry trends,new initiatives in the U.S., Canada and International regionsand related risks
- Ability to extract, analyze and compile financial data from multiple databases to create reporting and invoices for U.S., Canada and International region sponsorshipsrequiring about 30% of the role's focus and responsibility
- Knowledge of leading controls practices and techniques is desirable
- Knowledge of IT controls and auditing is desirable
- Strong and proven relationship skills /connection with people to be able to interact effectively with cross functional teams in discussing risk and controls and providing direction
- Strong relationship management skills. Ability to bring multiple stakeholders together, cut to the heart of issues to reach consensus and decisions, gain buy-in, resolving conflicts in a large, distributed organization
- Highly detailed and organized
- Results driven with ability to self-motivate to accomplish objectives: present oneself assertively, convincingly, and with confidence to establish credibility and respect with others
- Ability to prioritize own work and re-prioritize when necessary Strong organizational and workload management skills
- Drives profitability and Working Capital reduction activities through other functions
15 Business Control Manager resume templates
Read our complete resume writing guides
1
Business Control Manager Resume Examples & Samples
- MUST HAVE demonstrated Credit and Debit Payment Network Bankcard Acquiring experience
- Ability toresearch and interpret multiple Payment Network rulespublications forkey compliance obligations, various requirements and requests for U.S., Canada and International regions
- Highly involved in tactical and strategic researchrequiring analysis on industry trends,new initiatives in the U.S., Canada and International regionsand related risks
- Ability to extract, analyze and compile financial data from multiple databases to create reporting and invoices for U.S., Canada and International region sponsorshipsrequiring about 30% of the role's focus and responsibility
- Excellent written, verbal communication and negotiation skills
- Ability to effectively interact with all levels of the organization and external clients
- Ability to work independently while managing multiple priorities and deadlines
- Highly detailed and organized
- Proficient in Word,PowerPoint, and WebEx (or similar)
2
Business Control Manager Resume Examples & Samples
- Support the Global Consumer Business and Regional Teams in designing/enhancing/implementing data structures, analytic tools, recording and tracking issues, compiling and analyzing data from multiple systems and producing key risk and control metrics/insights for senior management
- Analyze regional, technology, operations and global data; and construct risk profiles, trends and display relationships amongst multiple views/categories of risk factors, to show Management where the exposures are and what the opportunities are to reduce these risks
- Liaison with the Regional teams to drive standardization and implement best practices in data sciences, reporting approaches and analysis techniques
- Manage front to back reporting on issues captured in the Issue Management System and work with the Regions to validate these issues, enrich this information and convert them into risk intelligence and control mitigation insights
- Produce analysis that demonstrate to regulators our strong portfolio understanding, increased transparency into issues and preventive approach
- Analyze emerging risks, quantitative and qualitative factors to identify trends, characteristics and profiles. Use Heat Maps to identify key exposures of risk patterns and work with the control teams to develop plans for mitigation
- Develop risk data and reporting framework to enable rapid response to reporting queries, measure issue aging, resolution and re-targeting based on severity
- Build and implement predictive models and segmentation schemes to identify most probable risk occurrences. Leverage and analyze existing data patterns to improve profiles and data quality This position requires strong data, analytical, business strategy and leadership skills
3
Business Control Manager, Citimortgage Resume Examples & Samples
- Continuously evaluate the state of internal controls that are in place to ensure operational efficiency
- Surface issues when identified assist with resolution proposals
- Ensuring registry of key items monitored stays up to date with current key risks in identified areas
- Compliance with change control process to ensure appropriate approvals are obtained when adding or updating items in registry
- Establish strong relationships with key business leaders to strengthen risk mitigation wherever possible
- Writing of documentation to support internal processes where appropriate
- Outstanding skills in the following; communications(written and verbal), leadership, analytical, team player, self-motivation
- Knowledge of Project Management, Change Control, and Risk Mitigation is a plus
4
Business Control Manager Resume Examples & Samples
- High School diploma/GED required
- 5-8 years experience leading teams
- Credit Operations experience
- Candidate must demonstrate strong leadership, and analytical skills with the ability to multi-task and be detailed oriented
- Navigates complexity to create clear, often unique solutions
- Ability to work independently, prioritize and work diligently under pressure
- Experience in creating and implementing processes that result in improved business performance
- Superior execution skills with a focus on clear, realistic action steps and timelines
5
In Business Control Manager Ccb Resume Examples & Samples
- Dissemination and implementation of bank policies and regulations appropriate to the Business
- Review and updating of the Business’ AML/KYC Programs & Procedures
- Review of client AML/KYC forms (new acquisitions and periodic renewals)
- Co-ordinate and manage AML/KYC and control-related projects & initiatives
- Tracking of key MIS to assess the Business’ compliance with bank policies and regulations. Review compliance exceptions/deficiencies identified in the Business, track associated corrective action and undertake adequate reporting including MCA
- At least 3 year experiences in banking industry, with previous Compliance experience of at least 1 year
- Cross culture experience
- Strong influencing capacity
- Sound knowledge of Citi and local regulatory framework
6
AM Business & Control Manager Resume Examples & Samples
- Perform control functions related to Risk & Control Self Assessment (“RCSAs”), Errors, Fines and Losses (EF&L), Business Continuity, Breaches/Incidents and Quality Assurance
- Build a process for risk & control management oversight globally; liaise with Asset Management control officers and other partners to ensure all procedures are being followed consistently throughout the PAG organization
- Promote risk and control awareness among PAG’s business units; serve as subject matter expert on organization-wide risk and control policies and procedures
- Partner with various internal groups throughout Asset Management including Oversight and Control, Risk Management and Operational groups
- Assess internal PAG controls; recommend best practices and work with PAG business units on enhancing or creating new controls
- Conduct workshops to ensure PAG staff is aware of new risk system enhancements, new policies or other risk & control topics
- Work with internal audit groups on any audits or reviews
- Manage and work with internal and external partners to automate and improve existing metrics and management reports
- Attend organizational meetings, off-sights and presentations related to risk and controls
- Contribute to the monthly metrics and management reporting for PAG
- Serve as a backup for performance metrics calculation and reporting which includes a monthly executive report and ad hoc requests
- At least 5 years experience in the financial services industry with a good knowledge & deep understanding of the risk & controls environment
- Strong project management and critical thinking ability
- Proficiency in investment concepts, asset classes, and operations
- Creative thinking to solve complex problems
- Strong organizational, project management and leadership skills
- Thoroughness and attention to detail, high level of accuracy, and strong work ethic
- Good communication skills both written and oral
- Ability to succeed in a fast-paced environment with rapidly evolving deliverables
- Ability to adapt to changing business priorities; flexibility is key
7
Business Control Manager Resume Examples & Samples
- Drives Governance Structure of other units
- Drives profitability and Working Capital reduction activities through other functions
- Validates financial Actuals, Forecasts and Targets
- Brings learnings from previous business to new opportunities
- Interacts with customers finance department
- Participates in Sales Decision meetings
- Participates in structuring new business models
- University degree in Business Administration or equivalent
- Minimum of 7 years experience from similar position within Ericsson or similar position at an external company
8
Business Control Manager Resume Examples & Samples
- · Partner with Compliance, Legal, Enterprise Risk Management, OTRM, global and regional in-business Risk teams, GREA colleagues, Government Affairs, Operations and Technology, Project Management Office, etc
- · Partner with Risk Governance and Initiatives team members to develop and strengthen global Consumer Risk standards, governance and oversight processes
- · Represent Global Consumer In-Business Risk in projects teams, etc, as requested
- · Provide regular status updates
- · Assist in developing and reporting of Key Risk and Control Indicators and Scorecards
- · Conduct root cause analysis of control breaks, significant events, audit and/or regulatory issues, as requests
- · Other responsibilities as determined by manager
- Undergraduate degree in related field required
- 7+ years’ experience in financial services risk management in one or more of the following risk disciplines: operational risk, business continuity, compliance, operations, supplier risk, audit or controls
- · Demonstrated ability to perform assessments related to risk management and controls and to analyze results to identify opportunities for improvement
- · Demonstrated ability to identify and implement common risk management requirements, plans, and controls in global environment
- · Demonstrated ability to produce senior management reports on current operating practices, risks or controls
- · Ability to define, build, and manage strong partnerships across business, operations and technology organizations and across regions in a constantly evolving environment
- · Customer-oriented, resourceful and enthusiastic; Works well independently and under pressure; willing to take personal responsibility and accountability
- · Strong PC and data manipulation skills required (e.g. MS Excel, Word, Access, Visio, and PowerPoint)
- · Strong written/verbal communication, interpersonal, and presentation skills across all levels from more junior to highest senior levels
- · Strong analytical and problem solving skills
- · Ability to work independently in an ever evolving environment
- · Ability to quickly change directions based on new information and/or projects reprioritized
- Global project management skills
9
Junior Business Control Manager Resume Examples & Samples
- You are partnering with Client Facing Employees and other key stakeholder and act as a control and reviews subject matter expert on various topic (such as Investment Suitability, Cross Border, AML, Anti-Fraud etc)
- You are supporting Front Office Management by conducting controls and thematic reviews on various topics owned by the business as well as by reporting potential compliance gaps in timely manner
- You are representing the LBRM team on risk and control related issues in meetings with department internal and external stakeholders.
10
Senior Business Control Manager Resume Examples & Samples
- 5yrs or greater experience in Risk / Control environment
- Outstanding skills in the following; communications (written and verbal), leadership, analytical, team player, self motivation
- Must be very skilled in Excel, Powerpoint, SharePoint, and Access utilizing advanced features
11
Business Control Manager Resume Examples & Samples
- 5 - 7 years of supervision/risk management/compliance/ audit experience
- Must be able to work independently and effectively in a team environment
- Communicate effectively and efficiently with multiple audiences
- Must be able to form effective relationships amongst multiple key stakeholders
- Exceeds in analytical thinking and risk reward trade off
- Strong written and verbal communication skills and influencing skills
- Series 7, 66 (or 63 and 65), 24 (or 8 or 9/10)
- Subject matter expertise in areas of fiduciary/trust, investments, credit and banking
- Possesses solid understanding of both regulatory and business unit policies, procedures, systems and controls
12
Tts-in-business Control Manager Resume Examples & Samples
- ICG Business Unit In-business Control Governance and Line-of-Sight
- Risk Identification, Analysis, and Management
- New Product and Business Practice Reviews
- Audits, Franchise Reviews and Regulatory Examination Management
- Training and Awareness
- Up-to-date understanding of key risk and control concepts, tools and trends relating to risk identification, rating and prioritization, mitigation, and reporting, Operational Loss treatment, as well as the Basel Committee on Banking Supervision Accords (Basel I / II / III) and the COSO (Committee of Sponsoring Organizations of the Treadway Commission) framework
- Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint)
13
In-business Control Manager Resume Examples & Samples
- Ensure a robust control environment within Consumer Operations proactively identifying risks and mitigating them
- Ensure all required policies and procedures for existing and new products/processes/migrations are properly implemented within the business
- Responsible for the In-Business Operational Risk requirements
- Support the MCA process and ongoing review of existing controls for any enhancements in light of process changes, regulatory developments and new products
- Address operational deficiencies, corrective action of issues and share root cause analysis with the stakeholders
- Process reviews and gap identification across operations units in the COE
- Initiate discussion with business on gaps and fixing the same working with the Operations Managers
- Inputs to BRCC and review of ICAP aging/new inclusions
- Problem resolution and root cause analysis of customer complaints/operational losses
- A minimum of 8-10 years direct experience in an operations units
- Must have experience/knowledge across most of the banking products and operations activities related to the transactions
- Self-starter with the ability to take decisive action
- Work experience within a multi-national organization/Risk and Control role
- Ability to engage clients
14
Business Control Manager Resume Examples & Samples
- Ability to engage with senior stakeholders to identify issues and/or control improvements for remediation
- Excellent influencing skills across the enterprise
- Able to connect risks across businesses and common processes
- Individual contributor or leads small (3-5) contractor team –
- 5+ years of risk management and LOB/ECF experience
- Control management experience
- GT&O experience – 85% of resolution critical services are in GT&O
- Operational Risk (CMS) or TI ITSM experience a plus
15
Junior Business Control Manager Resume Examples & Samples
- You are partnering with Client Facing Employees, Front Office Management and other key stakeholder and act as a control and review subject matter expert on various topics (such as Investment Suitability, Cross Border, AML, Anti-Fraud etc)
- You are supporting Front Office Management (MGHs and MAHs) in conducting regular Supervisory controls in timely manner and good quality
- You ensure that control results are being reported and shared with all relevant stakeholders and gaps/issues identified being escalated timely
- Where gaps have been identified you have provide suggestions on how those gaps can be closed
- You are helping to ensure that control and review results are being tracked
- Confident personality with experience in business and operatonal risk issues and control matters
- Team player skills and a positive can-do attitude
- Good client and service orientation, enthusiasm and flair to deal with people
- Effective communication and people skills and ability to liaise with senior Front Office as well as other stakeholders
- Ability to work with minimal supervision, to excel under pressure and to meet tight deadlines
- Organzational and time management skills, including the ability to prioritize
- Front-to-Back banking process knowledge
- Private Banking background is an advantage, but not mandatory (subject to the overall skills of the candidate)
16
In-business Control Manager, AVP, Latam Resume Examples & Samples
- Standards and Procedures Coordination
- Issue Escalation and Socialization
- Issue and Corrective Action Plan (CAP) Coordination
- Risk and Control Project Management
- ‘Deep Dive’ Reviews
- Spanish required; Portuguese is preferred
- Ability to build relationship and work closely with key country and regional stakeholders and partners within and outside the country TTS Business Unit Strong understanding of TTS Business Unit processes and products as well as Operations and Technology
- Ability to multi-task and manage concurrent projects and deliverables
17
Index Business & Control Manager Resume Examples & Samples
- Supporting the Head of DBIQ in managing and enhancing DBIQ’s policies, procedures and controls
- Liaising with control functions and DBIQ management, monitoring the effectiveness of current controls and implementing changes when a weakness is identified
- Assisting the head of DBIQ in the oversight of new index creation, index changes and retirement which involves validating all aspects of the index policies
- Reviewing provided index documentation and information for quality and coverage
- Compiling and reporting on index lifecycle incidents
- Working with all DBIQ team members to record index lifecycle events, understanding the root cause of the event, ensuring that the Head of DBIQ has approved the appropriate remediation steps and tracking the implementation of these
- Conducting supervisory framework design and implementation project management which looks at the relationships of control, supervision, attestation and evidence
- Working to ensure the robustness of the control environment with the product lines, by building strong relationships with the Regional Supervision teams, Compliance and other Control and Conduct group teams
- Experience in supervision, operational risk management or an internal control function
- Strong verbal and written communication skills, with experience of reporting to management
- Specific experience in compliance, audit or regulatory/policy areas
- A background in an Index business or as a Business Manager (beneficial)
- A track record of interpreting best practices and formulating appropriate policies and controls
- Strong interpersonal skills which enable you to manage relationships across the Bank
- Experience of working in financial markets
- Very good Microsoft Excel skills
- Inquisitive and Team orientated
- Experienced in producing under time pressure
- Able to work independently, as well as in a team environment
- Able to prioritise multiple tasks while meeting strict deadlines
- Comfortable working with Stakeholders
18
Key Client Partner Business Control Manager Resume Examples & Samples
- Possess a mature attitude when dealing with all levels of personnel
- Excellent investigation and problem resolution skills
- Self-starting – able to progress work with minimal support and guidance
- Must be driven and able to handle day-to-day routine as well as cope with shifting priorities and changing responsibilities to meet needs and demands
- Desire for continued learning and facing new challenges, both on a business and personal level
- Proficient in Microsoft office (Word, Excel, Powerpoint, Outlook), SharePoint
19
Business Control Manager Resume Examples & Samples
- Providing guidance on the MCA program, evaluating effectiveness and design of controls on a proactive basis
- Enhancing risk mitigation in a proactive approach
- Assist with the identification and improvement of KRI’s (Key Risk Indicators) for reporting risk in the organization
- Assist with the creation and completion of CAP’s (Corrective Action Plans) when necessary to ensure actions take place to evidence mitigation of risks identified
- Advanced knowledge of Mortgage Regulatory Compliance
- Advanced knowledge of Mortgage Originations including current products, programs, systems
- Must be very skilled in Excel utilizing advanced features
- Must be very analytical and detailed, while being driven to achieve results
20
Business Control Manager Resume Examples & Samples
- You are responsible to perform regular business controls and reviews with accuracy, consistency and good quality; and producing the results for reporting purposes in a timely manner
- You are partnering with Client Facing Employees, Front Office Management and other key stakeholders (e.g. Compliance, APAC and Location FLDS etc.) and acting as a control and review subject matter expert on various topics (such as Investment Suitability, Cross Border, Know-Your-Customer (‘KYC’) Anti-Money Laundering/Counter-Terrorist Financing (‘AML/CTF’), Anti-Fraud etc.)
- You are supporting Front Office Management (Market Group Heads and Market Area Heads) in conducting regular and quality Supervisory controls in a timely manner
- You ensure that control results are being reported and shared with all relevant stakeholders, where the gaps/issues identified are being escalated on a timely basis
- Where gaps have been identified, you would provide suggestions on how they can be closed. Where areas of improvements have been identified, you would provide suggestions such as streamlining the existing controls for possible increased efficiency
- You ensure that control and review results are being validated and tracked on an ongoing basis.
21
Business Control Manager Resume Examples & Samples
- 1) Manage the end to end issues management processes
- 2) Liaison with Compliance to support external exam management
- 3) Manage risk management governance / oversight processes
- 4) Prepare for Internal routines (KRRs, Issues Mgmt updates, etc.)
- 5) Prepare for External Routines (e.g., quarterly regulator meeting)
- 6) Maintain air traffic control for internal reviews
- 5+ years of risk management experience with proven ability to effectively apply risk principles to challenging business situations
- Must display strong subject matter expertise in risk management, governance and development of risk appetite
- Critical thinking/analytical skills
- Strong analysis and fact-based decision making
- Proven ability to communicate complex information in simple terms (oral and written)
- Strong organization skills with the ability to prioritize requests and workload accordingly
- Influence horizontally and vertically across the organization and diverse audiences with varying degrees of technical understanding
- Strong leadership skills and qualities which enable you to work with peers and various levels of management
- Bachelor's and/or Master’s degree
- Prior operational risk, audit, compliance or information security experience
- Detailed, bank specific risk management and governance experience
22
Business Control Manager Resume Examples & Samples
- Issues Management: Lead remediation efforts for Audit, SIAI, MRA, & Control Enhancements
- Provide Business Controls updates and reporting at the segment level
- 3- 5 years current Home Loan experience (Non Tech & Ops))
- 3+ years experience with Business Controls, Risk, Process Design, Compliance, Product Management and/or Audit within a Business operational function (Non Tech & Ops)
- Experience using analytics and critical thinking skills to develop strategies and appropriate business controls to remediate risk (Implementation to Execution)
- Home Loan Contact Center Leadership experience
- Strong Communication- written and oral
- Strong presentations skills- written and oral
- Ability to influence across the organization across Senior Executives and with key partners: Legal, Risk, and Compliance
- Proven ability to lead and influence
- Ability to adjust and react with optimism and professionalism- solution oriented
- Attention to detail and ability to hold others accountable without direct supervision
- Able to work in a fast-paced, multi-priority environment
- 5+ years Process Design, Risk Management and Issue Management
- Experience leading remediation efforts for Audit, SIAI, MRA, & Control Enhancements
- Experience with regulatory risk within Home Loans
- Six Sigma Green Belt, Black Belt
23
Business Control Manager Resume Examples & Samples
- Expected to work with the process owners to design and implement the optimal control structure based on the existing risks
- Directly execute the control testing process for the defined controls, identify the gaps and coordinate the remediation efforts with the process owners
- Actively participate in the development of the risk and control structure based on the defined Risk and Control Self-Assessment Program
- Execute portions of the RCSA process
- Track and contribute to the remediation of issues ensuring remediation is completed and escalation occurs when appropriate
- Identify, track and report operational risk incidents for the areas assigned
- Ensure business activities do not conflict with corresponding regulations and develop measures to prevent or detect these instances
- Collect and analyse established metrics related to the control environment for areas assigned and identify areas of concern
- Coordinate regular senior management ‘challenge’ sessions to ensure cross-departmental risks are identified and ownership assigned
- Coordinate formal Risk Management training for relevant employees
- Act as point of contact for Internal and External Audit Teams as well as the Central Bank in relation to Risk and Governance audits
- Further relevant duties and project work will be included and updated as may be reasonably expected for this role
- Must have previous progressive work experience in risk and control related positions, internal audit departments or financial controls groups
- Exposure of acquiring/ fintech a distinct advantage
- Experience executing control audits, conducting walkthroughs and risk assessments, and testing controls
- Ability to understand processes and conduct root cause analysis
- Proficient in the use of MS Excel, Word, PowerPoint and Visio
24
Business Control Manager Resume Examples & Samples
- Bachelor's Degree and/or 6-10 years broad knowledge of mortgage operations (especially within Originations functions)
- Excellent leadership, communication, planning, organizational, decision-making and problem solving skills
- 3-5 years leadership/management experience
- Strong critical thinking and problem-solving skills with the ability to analyze operational impacts
- Demonstrated ability to identify emerging risk issues across multiple businesses
25
Business Control Manager Resume Examples & Samples
- 5+ years broad knowledge of mortgage operations is preferable (especially within Originations functions)
- Audit & Exam management experience preferred
- 3-5 years leadership experience preferable
26
Business Control Manager Resume Examples & Samples
- Execution of the iCAPS (corrective action plans) tracking system for Origination business areas including: Sales, Fulfillment, PMO, BP&A, Sales and Originations Control Oversight
- Guide the effectiveness of iCAPS physical evidence and tracking within the iCAPS system (utilizing iCAPS milestones to track lower level physical evidence components)
- Assist with the identification of potential issues and contribute to process/system business enhancements that help mitigate risk
- Evaluate exposure of control deficiencies as tracked within the iCAPS system and ensure all applicable iCAPS fields are accurately/timely updated
- Escalate business issues and coordinate with business and governance teams to determine the impact on operations, regulatory and other business-impacting events
- Engage Legal, Compliance and Internal Audit for review, approval, and opinions on risk impact, mitigation, and remediation
- Work with applicable Governance teams, Compliance, Legal, Internal Audit, Compliance Testing, etc. to ensure supporting documentation for issue resolution is captured, validated and approved prior to loading into the iCAPS system
27
Business Control Manager Resume Examples & Samples
- Outstanding skills in the following; communications (written and verbal), leadership, analytical, team player, self-motivation
- Excellent written and verbal communication skills; strong organizational skills
- Must be able to organize and prioritize multiple assignments to meet tight deadlines
28
Business Control Manager Resume Examples & Samples
- Bachelor's Degree, 6-10 years’ experience in regulatory compliance environment
- Compliance experience or experience with the respective business line or function (Risk, technology, default, originations, etc.) preferred
- In-depth knowledge of Management Control Framework
- Strong technical acumen; Data Mining, Excel, Sequel, RPA, Macro Enablement, OCR and Access
- Advanced knowledge of presentation platforms including; Visio and MS PowerPoint
- Strong communication and diplomacy skills are required
29
CLM Business Control Manager Resume Examples & Samples
- Strong analytical skills including the ability to read and assess individual and company. financial statements, cash flow, industry and competitive analysis and projections
- Strong understanding of the fundamentals of the Generally Accepted Accounting Principles (GAAP)
- Demonstrated knowledge of intermediate accounting theory and its practical application in the credit underwriting process
- Excellent organizational skills, attention to detail, and the ability to complete assignments in a timely manner
- Problem recognition and resolution skills
- Ability to work cohesively across teams
- Proficient in various spreadsheet and presentation applications (Excel, Powerpoint etc) including the advanced use of pivot tables, graphs and charts
- Proficient with Microsoft Sharepoint, Infopath and its applications
30
Business Control Manager Resume Examples & Samples
- Bachelor’s Degree in Business Management or related field recommended
- 3-6 years in Control related function and full understanding of compliance and audit standards, change management and MCA control testing
- Past experience with 2 or more IS program element areas, including, Risk Assessment, Third Party Assessment, Data Protection, Privileged User Management Access (PUMA), Technology Requirements, SDLC and Agile methodologies, Entitlement Management, etc
- Experience in iCAP system
- Ability to think and work independently
- Experience leading teams recommended
- Demonstrate strong analytical and technical aptitude
- Experience working directly with internal/external auditors, government regulators, and senior management
- Ability to appropriately escalate issues to manager and within teams to ensure successful execution
- Knowledge of SQL Server and report development using SSRS, SAS, or SSIS is a plus
31
Business Control Manager Resume Examples & Samples
- Review and develop the standard policies and procedures to ensure business activities are in line with the Company Conduct
- Lead and coordinate with statutory auditors, in risk identification, assessment and mitigation and update on company control environment
- Lead and coordinate division, sales branch audit, J-SOX etc including reporting
- Support management to strengthen effective business and financial controls and risk management
- Timely follow up audit action items until closure
- Provide support to the leadership team to improve efficiency of operating processes and to strengthen financial control and operating procedure design and compliance
- Establish the Control platform, create control environment across the organization, promote control awareness and build up control sense of the organization
- Drive and monitor the policies and procedures deployment and carry out the necessary training (internally and externally), keep track of the compliance
- Maintain and update delegation of authority
- Support Business Control and Process Manager on other ad hoc controls related matters
32
Business Control Manager Resume Examples & Samples
- Minimum Bachelor's Degree or equivalent professional qualification
- Minimum +/- 5 years working in process, risk and controls
- Experience working with or at the branches is preferable
- Good communication in English both written and spoken
- Proficient in the use of basic Microsoft application (Word, Excel and PowerPoint)
- Good analytical thinking
- Ability to work independently and coordinate with other units/department and team member
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Business Control Manager Resume Examples & Samples
- Monitoring and approval of Investment Objective Setting (‘IOS’) forms for client accounts
- Monitoring and oversight of account level risk versus Investment Objectives, Risk Tolerance and other suitability information through execution of the Daily Risk Management Review (‘DRMR’) process
- Performing monitoring relating to cross border sales activities
- Reviewing and approving suitability surveillance cases
- Performing regular review of trade blotters / desk activities
- Performing reviews and approvals relating to alternative investments, higher risk or complex transactions, both pre and post promotion
- Reviewing records relating to financial promotions and monitoring the adequacy of record keeping for advised transactions
- Overseeing training and competency of staff involved in sales and trading roles
- Overseeing sales practice/investment related complaints
- Management and oversight of new or arising issues
- Performing deep dive reviews as required by management
- Leading and supporting projects to enhance investment related processes, practices and controls in response to new regulations and Citi policies, process enhancements
- Minimum experience in Wealth Management, Private Banking, Asset Management or Capital Markets
- Previous experience in performing a supervisory role
- Proven experience of working in, or with, control functions such as: Compliance, Audit, Risk
34
In Business Control Manager Resume Examples & Samples
- Minimum 3 years in Internal Audit, Risk Management or Control Management-related role
- Strong understanding of CCB Business processes and products as well as Operations and Technology
- Up-to-date understanding of key risk and control concepts, tools and trends relating to risk identification, rating and prioritization, mitigation, and reporting
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Cbna GCG Business Control Manager Resume Examples & Samples
- Minimum two years in an Internal Audit, Risk Management, or Control Management-related role
- Ability to build rapport and work closely with key country and regional stakeholders and partners within and outside the country Consumer business Strong understanding of Consumer Banking processes and products as well as Operations and Technology
- Ability to create sponsorship and ownership for cultural changes across businesses
- Up-to-date understanding of key risk and control concepts, tools and trends relating to risk identification, rating and prioritization, mitigation, and reporting, Operational Loss treatment
- Excellent work ethic (respectful, honest, considerate, self-motivated, can reliably work independently, works well under pressure, readily adapts to changing work priorities, and is accountable)
- Ability to manage concurrent projects and deliverables
- Team player with ability to multi-task and support members of virtual teams
- Intercultural appreciation and respect
36
Business Control Manager Resume Examples & Samples
- Be fully knowledgeable in all corporate policies and procedures related to issues management as well as risk discipline, problem solving and project planning methodologies to provide Issues Management Subject Matter Expertise within the managed Business
- Drive Issue Owners and CAP Owners through the end-to-end issue lifecycle, fostering adherence to corporate policies, standards and procedures
- Foster prompt escalation when issues are identified and is responsible for capturing issues in iCAPS as soon as they are identified and achieving data integrity standards
- Lead Issue Owners and Stakeholders for accurate issue definition, effective root cause analysis, project planning that integrates all the work required and all predictable dependencies, and timely resolution avoiding re-targets for closure
- Support Issue Owners and CAP Owners to meet all Quality Assurance and Independent Validation components
- Support Issue Owners and CAP Owners to process Re-target requests and approvals
- Monitor entitlements for iCAPS and make sure that only the appropriate users within the managed Business have the right entitlements
- Manage the Corrective Action Plans portfolio owned by the managed Business to distribute the workload as per the installed capacity, prioritizing the resolution of critical issues, based on issue severity rating and/or Business priorities
- Serve as support to the business to manage interactions between the managed Business and Internal Audit, Compliance Testing, and other assessment entities for issues management related matters
- Act as the primary contact and responsible to provide updates for global and local groups (including the OGC) related to issue status reporting activities
- Actively participate and contribute to cross-business issues analysis to prevent occurrence in other businesses
- Actively participate in training sessions and give training within the managed Business
- Actively participate in recurrent issues management working groups
- Proactively provide feedback to the Issue Management Unit Head to improve issues management practice
- Bachelor’s degree in Administration, Engineering, Finance, Accounting or related
- CIA certification preferable
- PMI certification preferable
- Risk management experience, 2 to 3 years of Audit experience and internal control
- At least 3 years of experience in project planning and project/program management
- Knowledgeable in the CIA methodology
- Knowledgeable in the PMP methodology
- Knowledgeable in problem solving methodologies
- Experience processing large data files and multiple data sources to construct reports
37
Business Control Manager Resume Examples & Samples
- Support UD international sales department to monitor profitability on trucks, services and S&A
- Participate to the demand review meetings and support price management functions
- Participate to the controlling of the central functions departments
- Actively involved in the closing, annual budget and estimates related processes
- Constantly developing and maintaining a strong relationship with the UD BA different departments
- Implement Volvo Group and UD trucks policies, strategies and procedures in a compliant environment at all times
- Participate to the internal control campaigns
- Solid experience in finance (controlling, accounting or similar)
- Global understanding of the UD trucks Business Area and products
- A genuine team player with well-developed communication skills
- The scope is not limited and there is a lot to learn and develop
- Professional English level
- Excellent skills in Microsoft Office
- Experience working with SAP FICO is a must
- Experience working with BCS and ESSBASE is a plus
38
Business Control Manager Resume Examples & Samples
- Representing the AML EPO team in the development and delivery of ESS EPO Model (as a member of the ESS EPO Council Work Stream)
- Identifying and driving the implementation of AML EPO high risk processes
- Managing the ongoing monitoring of AML EPO high risk processes
- Managing the targeted set of AML EPO projects and strategy development
- Experience working with regulators and internal Compliance and Risk partners
- The ability to work across multiple Front Line Units across Lines of Business
- Proficiency with the Microsoft Office Suite
39
Business Control Manager Resume Examples & Samples
- Track inventory of issues, initiatives and projects within the EPOs and Front Line Units (FLUs)
- Collaborate with EPO, FLU, Compliance and Risk partners to oversee the identification of control gaps or weaknesses across enterprise processes and drive successful remediation within designated timelines
- Lead, coordinate or collaborate on weekly and monthly meetings, reports and monitoring of EPO issues, control performance and remediation progress
- Partner across multiple divisions to ensure EPO remediation efforts are on track and meeting intended time lines and requirements
- Lead and/or coordinate special projects, as requested by management
- 8+ Years experience in Risk, Compliance or Audit roles
- 8+ Years experience working with consumer financial products
- Ability to manage multiple remediation efforts simultaneously
- Strong attention to detail with leadership, problem solving and organizational skills
- Demonstrated ability to communicate (written and verbal) with internal and external partners
- Ability to manage and shift priorities as needed
- Process design, remediation and improvement skills
- Project Management skills and disciplines
- Strong relationship management skills to gain buy-in, build consensus and resolve conflicts timely
- Executive presence ability to facilitate and present at multiple levels of the organization
- Strong risk and governance mindset
- Direct experience with remediation of consent order, MRA or Audit issue a plus
- Issues Management Experience
- Knowledge of SCRA, FCRA or Bankruptcy a plus
40
Business Control Manager Resume Examples & Samples
- Providing leadership in consistent and effective Anti-Money Laundering (AML) Enterprise Process Oversight (EPO) analytics and reporting capability which encourages a risk mindset culture, enterprise transparency and effective execution of data mining. As part of this effort the team will develop reporting models that informs our key senior leaders/stakeholders/partners by providing actionable reporting focused on high-risk drivers and influence them to maintain a robust compliance environment
- Report creation, distribution, and ongoing improvement in tools such as MS Access, Sharepoint Designer, MS Excel, MS Powerpoint
- This role works closely with key EPO partners, requiring the individual to be an analytic, decisive, results-oriented leader with technical skills, delivering outstanding results and client satisfaction regarding reporting and data mining
- Data sourcing, compilation and analysis is required to understand and convey information relative to the AML function
- Working with business partners in defining requirements, developing and implementing reports, and supporting ongoing maintenance
- Testing and validation of reporting systems as required
- Production of monthly and adhoc data and metrics reports
- Develop, design and produce reports based on business requirements
- Partner with AML EPO Issues Managers to interpret and apply thematics in support of the issues management process
- 5-6+ years of data analytics, process design, project management
- Deep knowledge of MS Access, MS Powerpoint, MS Sharepoint Designer and MS Excel
- Process Design Skills
- Strong Problem Solving Skills
- Strong leadership Skills
- Ability to work and lead in a matrixed environment
- Creative solution development for reporting enhancements
- Ability to work well with large number of stakeholders
- AML experience a plus
- Greenbelt a plus
41
Business Control Manager Resume Examples & Samples
- Factor Analysis of Information Risk (FAIR) experience
- Cyber security or information security domain knowledge
- Facilitation and presentation skills
- A problem solver who can manage through ambiguity successfully
- Strong partnering and relationship-building is a must for success in this role
- Ability to work in a highly visible and fast-paced environment, where business needs/priorities may change and path forward is not always black/white
- Self-starter, organized, versatile, and capable of performing work with minimal management oversight
- Excellent time management skills and ability to juggle multiple, competing priorities
- Capable of analyzing complex problem in order to provide strategic and tactical solutions
- Prior experience in Project Management and/or Process Design
42
Business Control Manager Resume Examples & Samples
- 5+ years’ experience in Change Management, Business Controls, Business Support or Operations
- Strong interpersonal skills and the ability to build relationships and influence across the organization
- Ability to prioritize own work and re-prioritize when necessary Strong organizational and workload management skills
- Adaptable to change
- Ability to resolve conflict with minimal noise
43
Business Control Manager Resume Examples & Samples
- Drive Initiatives, as defined, with GTO and Enterprise reach
- Interface with executives / stakeholders from all lines of businesses – both for information collection and for buy-in as target state and roadmap is defined
- Development of current state – existing processes, tools and associated resources; data analysis to clarify opportunities; end-to-end process maps; risk identification (pSIAIs)
- Definition of target state – industry / best practice information; strategic vision; target state operations approach
- Development of roadmap – identification and prioritization of initiatives (people, process or tech); tech estimates; benefits/ROI
- 4+ Year's experience in Strategic Planning, Transformation and/or Implementation initiatives
- Executive level problem solving skills
- Analytic mind set – demonstrated experience formulating data driven solutions through an ability to identify and assess a variety of data sources and channels
- Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
- Manage in a matrix environment
44
Business Control Manager Resume Examples & Samples
- Support the Business Units as a hands-on resource to address concerns
- Assist control owners in the resolution of internal control deficiencies by getting to the root cause of the concern
- Communicate resolution to Global Controller, Internal Audit and other stakeholders
- Evaluate proposed mitigating controls for internal control deficiencies
- Bachelor’s degree in Accounting, Finance or Business Systems with an emphasis on Internal Controls, audit, or equivalent work experience
- Minimum of 3-5 years of accounting process and controls experience
- Experience with Sarbanes-Oxley Act requirements
- Knowledge of leading controls practices and techniques is desirable
- Knowledge of IT controls and auditing is desirable
- Strong planning & organization skills
- Strong and proven relationship skills /connection with people to be able to interact effectively with cross functional teams in discussing risk and controls and providing direction
- Solid analytical and interpretation skills (logical reasoning skills) to adequately assess relationships and interdependencies amongst functions and processes
- Excellent communication skills [written and verbal] for documenting and communicating processes and clearly articulating control / process matters and delivering solutions in practical and simple manner
- Ability to prepare and execute controls related training as needed for key stakeholders
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Business Control Manager Resume Examples & Samples
- Acts as Process Lead for an inventory of GTO risks and to facilitate integration with enterprise risk identification requirements
- Partners with multiple lines of business within GTO and across control partners (Ops Risk and Compliance) to identify and streamline Enterprise level and GTO related risks
- Monitors, challenges, and oversees the accuracy, timeliness and completeness of the Risk Inventory
- Identifies recommendations to leadership to maximize efficient identification, assessment and remediation of risk
- Drives governance and consistent reporting with all partners through the review and approval process of GTO and Enterprise risks
- Maintains strong communication with leadership team to support and improve the process
- Must demonstrate effective leadership skills
- Must demonstrate strong leader and stakeholder focus
- Ability to analyze data sets in Excel and synthesize the information into strategic decisions and tactical execution
- Demonstrated ability to make timely and accurate decisions
- Excellent organization skills; ability to prioritize and handle multiple tasks, and balance risk and reward
- Ability to adjust rapidly to changing demands and priorities
- Knowledge of Bank of America front line units or control functions
- Proven ability to navigate and influence all levels in the organization
- Excellent communication and written skills; clearly conveys concepts and information and ability to produce communications that are SLT ready
- Lives the Bank of America Core Values: delivers for clients and shareholders, trusts in the team, embraces the power of our people, acts responsibly and promotes opportunity
46
Business Control Manager Resume Examples & Samples
- Thoughtfully collaborates with operations team members to identify and address risk
- Manages various risk initiatives to ensure that organization is appropriately represented and evaluated within the broader organization
- Manage the audit/exam process in coordination control partners, audit and the impacted functional areas
- Strong relationship building skills and excellent verbal and written communication skills
- Ability to collaborate with people performing a wide range of operations functions
- Background in retirement products is a plus
- Prior experience in business oversight, risk or compliance is a plus
47
Business Control Manager Resume Examples & Samples
- Creation and management of governance structures and routines
- Communication and messaging of program
- Drive data reporting to create “one version of the truth” for process. Manage QA dashboards to track performance and adherence to policy and standards
- Experience working with regulators, compliance and risk. Acts as an ambassador of the risk culture
- Ability to work across multiple Front Line Units across LOB’s
- Ability to manage multiple and competing priorities
- Demonstrated ability to process map current state and future state of operational processes, identify controls, control gaps and opportunities for improvement
- Experience working in high visibility, high pressure environments
- Ability to decompose complex issue and drive timely decision making
- Reporting and analytics experience
- Knowledge or background of Corporate Accounts Payable
- 8+ years of risk management experience
48
Business Control Manager Resume Examples & Samples
- Acts as Process Enablement Lead for the design, build, test and sustainablity of Control Management System (CMS), Microstrategy Reporting Solutions and integration with Enterprise Tools such as ORCIT, eRIM, and eIMS
- Partners with multiple business process owners, divisional leads across lines of business within GTO and control partners (Ops Risk and Compliance)
- Monitors system and financial performance
- Maintains and Drives portfolio of projects with business process and stakehder prioritization
49
Business Control Manager Resume Examples & Samples
- Manage global team ensuring
- Candidate must have a minimum of 5 years of experience managing a group
- Ability to work in a fast-paced environment, often with a degree of ambiguity
- Strong personal skills to build relationships and influence across the Bank at all levels
- Excellent oral and written communication skills and the ability to succinctly convey information
- Prior experience within the vendor program space, global procurement or vendor management is a plus
- Experience with payments and payment channels desired
50
Business Control Manager Resume Examples & Samples
- Directly responsible for the coordination and documentation of all updates and summaries for the Origination Control and Process Oversight team
- Requires extensive interaction with SVP managers across the team, along with partnership with key cross functional areas (including Legal, Compliance and Risk). Output materials are presented to senior leadership through various forums, including monthly senior risk committees, monthly operational reviews, etc
- Job requires very detailed oversight of materials presented to ensure completeness, accuracy and appropriate level of commumnication depending on end recipient
- Role also requires oversight of the NPS effort for mortgage, this includes support of training, escalations, scoring, tracking, etc
- Role will also be responsible for leading any key strategic efforts within the Originations Control & Process Oversight team, currently including Medallia implementation and vendor review/selection for automated control testing effort
- Role requires fine tuned communication skills, both written and verbal, along with deep understanding of mortgage process to effectively evaluate required control updates to senior leadership
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Mortgage VP Business Control Manager Resume Examples & Samples
- Recommend and assist with monitoring programs and protocols that ensure compliance with regulatory agencies, investors and bank policy/requirements/guidelines
- Complete scheduled monitoring of team functions, evaluating compliance with written procedures
- Validate stated control activities identified within team procedures are completed as stated with evidence retained
52
Business Control Manager Resume Examples & Samples
- Assist in the design and implementation of Governance Procedures and Oversight
- Act as Lead Relationship Manager and oversee EPO Relationship Managers for given EPO
- Develop & Oversee Exam Management and Regulatory Change Processes
- Design, Implement and oversee EPO Regulatory Change Process to ensure ongoing compliance as policy and standard
- Develop, maintain, and execute document and workflow reviews of FLU / CF / TPP operating procedures, documents, quality plans and scripts to ensure processes adhere to internal governing policies, standards and operating procedures in accordance with scheduled and ad-hoc routines
- Partner with senior SMEs, Operational Risk and Compliance to exercise judgment and provide recommended guidance, enhancements, appropriate actions and best practices to help drive the remediation of regulatory or operational issues and control enhancements
- Effectively communicate monitoring results and observations. Support monthly reporting and executive / management summary routines regarding monitoring results and remediation tracking
- Experience manage both direct and indirect teams
- Process design, building/ re-engineering skills
- Analytical and Program Management skills
- Experience managing across multiple functional areas and dealing with multiple business partners
- Proven ability to manage multiple projects independently and prioritize within given guidelines
53
Director, Business Control Manager Resume Examples & Samples
- Collaborate with GBAM Technology divisions, Risk Leads, process owners, business partners, and other stakeholders to manage the portfolio of process, risk, and control elements. Monitor and assess risks and related control gaps; align to control framework elements; identify and remediate related control gaps or weaknesses. Provide framework and lead execution of the Risk Control Self Assessment cycle. Oversee process health, go to green plans, and remediation tracking activities. Partner with Operational Risk and Compliance on execution of the risk management framework
- Identify opportunities for enhancing or streamlining execution of risk management processes; partner across multiple divisions to execute
- Excellent communication skills; proven experience in communicating to senior leadership
- Markets technology or Institutional / Corp Investment technology background strongly preferred
- This team has been challenged to tackle multiple transformational work streams. The strongest candidates will have a love for problem solving, great partnership and communication skills, deep operational subject matter expertise, and the ability to envision, communicate and execute strategic planning and remediation of issues. This role will have senior level leadership exposure opportunities across GBAM Technology, allowing the right person to expand his/her network and expertise
54
Business Control Manager Resume Examples & Samples
- Work with business partners to provide requested information to Audit partners as required. Assist with building action plans and manage progress to milestones for identified audit issues for LOB
- Work with Audit, business SMEs, project teams, LRC partners and others as needed to complete and validate issue resolution for LOB
- Assist with Business Control reporting and testing (audit issue updates and control activity reporting) as needed
- Assist in fully documenting existing Business Risk and Controls processes
- Support LOB High Risk Processes, RCSA and other Operational Excellence activities
- 5+ years of experience in compliance, business control, risk management and/or issue management (in one or several products/Front Line Units
- Demonstrated experience with exam management/preparedness - ability to analyze and manage all forms of risk by identifying, escalating, debating, measuring, documenting, and leading efforts to coordinate and respond to Audit and Exam requests
- Demonstrated experience influencing across the organization, across Senior Executives and key Legal, Risk and Compliance partners
- Ability to build partnerships, influence others, overcome barriers, and achieve results
- Ability to work independently and with limited direction
- Ability to use both qualitative and quantitative data and demonstrated ability in the effective use of metrics
- Exceptional organizational and communication skills
- Strong Communication - written and oral
- Strong presentation skills - written and oral
- Previous underwriting experience with a basic understanding of client management and credit processes
- Previous Small Business Underwriting/Lending Experience
- Operational or Compliance Risk experience implementing and assessing controls
- Prior Quality Assurance / Quality Control Experience
- 4 year college degree or work equivalent
- Experience in designing, creating, and maintaining SharePoint sites
55
Business Control Manager Resume Examples & Samples
- Demonstrate the ability to lead projects and/or offer solutions at an advanced level, for assign operations area. Manage and lead Cross Departmental and Cross Functional team to deliver best in class Fraud processes, client experience and tools
- Liaises with multiple operations team and serves as an analytical and/or procedural expert. Individual will represent a unit or team on cross function operational processes and project deliverables
- Applies in-depth understanding of how various operational areas collectively integrate within the sub function. Applies in-depth knowledge to coordinate and contribute to initiatives that support the objectives of the operations function and overall business
- Evaluates moderately complex and variable operations issues that have substantial potential impact, and recommends changes to streamline processes as required
- Engages with the Policy, Analytics and Policy Execution to ensure alignment on POS experience, drive improvements in NPS, reduce Operational expense and Fraud Loss
- Drive ongoing engagement with key external stakeholders (Re-engineering teams/Credit Policy) to ensure delivery of accuracy and control
- Ongoing communication, updates and recommendations to Fraud Operations Leadership to ensure alignment and progress updates
- Review Internal and External Control activities for improvements. Partner with the Operations Leadership team to create consistency with all Control initiatives
- BS/BA Degree or equivalent combination of education/experience
- Well-developed communications skills required for interactions with Senior Leaders
- Ability to influence others and cultivate strong relationships with Risk Management partners, Technology and Operational Groups
- Successfully interact with varying personalities, reading situations and skillfully adjusting to gain collaborative agreement from key stakeholders. Able to challenge others while maintaining strong partnerships
- Candidate must be able to utilize risk/reward decision making ability to make final strategic decision which are in-line with business mission/vision
- Candidate must understand business and drive initiatives and deliver solutions that will manage risk, improve efficiency and improve client experience
- Demonstrated strong execution capabilities
- Basic understanding of call center environment and company policies and procedures
- Proven ability to coach and motivate staff
- Demonstrated customer satisfaction skills
56
Business Control Manager Resume Examples & Samples
- Preferred Candidate has 8-10 years of relevant experience in, strategic sourcing/procurement, vendor management risk management and/or regulatory compliance in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls. Broad knowledge of other risk areas, with strong understanding of supplier or third-party risk impact in a financial services company is a plus
- Minimum BS/BA degree. Advanced degree a plus
- Demonstrates knowledge of in-scope business and product areas
- Excellent communication skills in English, both oral and written, with the ability to articulate complex and sensitive issues to management. Local language requirements as applicable
- Experience in strategic sourcing/procurement and interacting with suppliers’ management teams with the ability to exercise sound, timely and independent judgment
- Demonstrates understanding of operational capabilities of suppliers across applicable business types
- Candidate has some exposure to Citi’s regional / sector risk management teams and a high level understanding of the interactions between those teams
- Ability to organize and prioritize multiple deliverables while working with minimal supervision in a large, global corporate environment
57
Business Control Manager Resume Examples & Samples
- Serve as a liaison to internal business partners (for example the GHR Business Control and Audit teams) and maintain Process Inventory and other key tracking documents
- Represent Talent Acquisition and drive integration and risk mitigation between the BSI processes and Talent Acquisition processes for background check screening
- Develop and track risk mitigation plans for all risks, audit issues, SIAI’s and control enhancements via Talent Acquisition’s established risk governance process; take ownership to drive mitigation plans, as assigned
- Partner with Talent Acquisition Ops Risk and Compliance Program/Policy owners to execute any process/program changes needed to drive compliance with legal/ regulatory requirements, mitigate risk and/or improve overall program effectiveness
- Develop/deliver communications and process training as needed to support compliance processes/programs
- Gather data/conduct research, as needed, to complete BSI scorecard and to fulfill data/ information requests (e.g., in support of legal and/or audit activity)
- Obtain/analyze reports used to monitor process/compliance and program performance; identify trends and make process improvement recommendations
- 8+ years of work experience to include direct and recent experience in a Talent Acquisition role and/or Talent Acquisition risk management /compliance role
- Knowledge of the Talent Acquisition business and Talent Acquisition compliance processes, preferably in the financial industry/banking
- Strong relationship skills/experience - ability to apply knowledge and expertise to influence managers and peers to ensure enforcement of Talent Acquisition Operations Risk and Compliance programs, balancing business strategy with appropriate controls
- Strong research and analytical skills; must be able to navigate systems, access data, reconcile data from different sources, identify and translate risk drivers
- Demonstrated planning and organizational skills and good time management
- Demonstrated problem solving/issue resolution experience
- Experience/proficiency using Talent Acquisition /GHR tools to include Workday, HR Connect, and BSI background check portal
- Experience working with internal and/or external vendors including SLAs/scorecards
- Process oriented/ experience with process mapping/VISIO software
- Bachelor's degree in a related field
58
Business Control Manager Resume Examples & Samples
- Lead leaders and resources to address outstanding control gaps within high risk processes and sub-process
- Coordinates subject matter expertise support for process enhancements, gap remediation actions across the Financial Center to deliver project goals; interacting with senior executives for input, status and accountability
- Ensure project documentation, change management and reporting adhere to standards. Ensure all enterprise issues management standards are adhered to during remediation
- 5+ years of experience in issues remediation, process design, risk management or PMO roles
- 3+ years of Consumer bank, audit, risk, compliance experience
- Experience with control development and sustainment
- Proven ability to successfully interact, provide consultative support, and effectively influence senior leaders
- Previous project management and issues remediation experience
- Self-starter able to work with minimal oversight and guidance, and demonstrate ability to complete projects on time, and specification
- Ability to quickly develop subject matter expertise across a broad spectrum of issues
- Ability to navigate the organization through an established network
- Strong facilitation and interpersonal skills with the ability to build solid business partnerships and negotiate solutions; Bias toward action and ability to build consensus
- Solid Understanding of FC Channel, including supporting platforms
- Working familiarity with regulatory and/or compliance disciplines
59
Business Control Manager Resume Examples & Samples
- 3-8 years experience in data analytics & reporting
- Significant experience using SQL, SAS EG, and Tableau
- Strong reporting skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills
- Proven ability to interact, influence and provide consultative support to senior leaders
- Experience supporting Financial Center data reporting
- 4-year degree or greater in a quantitative subject such as statistics, engineering, economics, or similar. Graduate Level degree highly desired
- Six Sigma certification
- Knowledge of financial and banking products, policies, operations and applicable procedures
- Experience with “the W” Enterprise data warehouse
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Senior Business Control Manager Resume Examples & Samples
- Build and maintain collaborative relationship with CAO/GHR stakeholders, Procurement Team and key support partners. Share ownership and accountability for driving and delivering results through agreed upon routines, reporting, issue identification and resolution
- Provide oversight of Source/Manage phase issues through appropriate data analysis and reporting. Lead routines to ensure appropriate transparency and escalation. Take ownership and actively participate with FLU/CF to resolve issues
- Support CAO/GHR Global Procurement team effectiveness through contract portfolio analysis, identification and tracking of potential non-compliant contracts. Lead appropriate routines to create visibility and proactively resolve potential issues
- Develop and coordinate cross team routines like Deal/Project reviews, TPPE forum for CAO/GHR and other adhoc routines required
- Proven track record of leading teams through issue identification and resolution
- Ability to influence at all levels and act with courage
- Data and Analysis: experience in analysis of complex data, provides insights and influences direction through data, ability to characterize process adherence and identify opportunities for improvement
- Be an advocate for the FLU/CF on Third Party Policy and Process changes while maintaining a control function mindset
- Skilled in change adoption and change management
- Strong oral and written communication
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Business Control Manager Resume Examples & Samples
- Deceased customer servicing experience/knowledge
- Strong written and oral communication and presentation skills
- Highly motivated, analytical, organized
- Proactively manages risk
62
Business Control Manager Resume Examples & Samples
- Bachelor degree or above, with at least 8-year working experiences
- Knowledge of internal control and AML/KYC requirements, preferred experience in CBORC, QA, audit or compliance
- Good command of English and Mandarin with the ability to read, write and converse
- Excellent communication skills across different departments and levels of staff
