Area Service Manager Resume Samples

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C Kertzmann

Claudie

Kertzmann

46791 Hamill Walks

Detroit

+1 (555) 126 6076

46791 Hamill Walks

Detroit

Phone

p +1 (555) 126 6076

Experience Experience

Chicago, IL

Area Service Manager

Chicago, IL

Waelchi, Ruecker and Goyette

Chicago, IL

Area Service Manager

Knowledge of HR policy relating to personnel management. (recruiting, salary administration, performance management)
Creates and makes revisions to project schedules including assigning tasks
Ensures the quality of work by reviewing technicians work
To recognise and develop customer business opportunities, and work with regional team to maximise these opportunities
People Performance Management (PPM)
Manage all site instructions, change orders, puts and takes, and drive generation and collection of change orders for out of scope work
Talent Development and develop career path for own employees

Chicago, IL

Area Service Manager AU

Chicago, IL

Robel Inc

Chicago, IL

Area Service Manager AU

Proactively develop self by undertaking technical and product training, and ensuring staff management capabilities are sufficient
Proactively manage and report to the client, applying contractual obligations, and extending Service Contracts
Achieving Service and Project Excellence
Proactively manage the service team on various wind farms and provide support to maximize turbine uptime
Manage contractor and sub-contractor relationships and selection
Development and retention of Staff
Achieve Customer Satisfaction level of 75% plus

present

Philadelphia, PA

Area Service Manager, Northwest

Philadelphia, PA

Dicki-Treutel

present

Philadelphia, PA

Area Service Manager, Northwest

present

Dealer service excellence: annual review dealer result compare with AGCO dealer standards appraisal, bench mark dealer performance against area competitors
Area field technician team day to day management, project & task identification and implementation, recruitment, objective setting with quarterly reviews, to include annual performance appraisals
Provide consultancy to area AGCO dealers in all key service business area
Parts management methods
Insure that all related campaign programs and urgent service bulletins are cascaded to dealer network. all campaign programs should be completed in a timely manner
Time management
Resolve/Escalate problems which could include technical, financial, warranty, HR, legal and commercial

Education Education

Bachelor’s Degree in Related Field

Howard University

Bachelor’s Degree in Related Field

Skills Skills

IT Skills (Excel/Word/PowerPoint) and a good working knowledge of Volvo systems and processes
Strong computer skills - Including knowledge of MS Office environment and internal
Be able to display a high level of patience, influence, and professionalism
Ability to develop relationships for positive external customer and internal employee interaction
Ability to partner with all levels of management in the SSR and PMGs
Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
Ability to develop and implement strategic initiatives to generate growth in revenue
Intermediate to advanced proficiency in Microsoft Office Suite
Ability to resolve complex issues within functional area and/or area of expertise
Ability to develop and execute multiple priorities and approaches to meet objectives

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Area Service Manager Resume Examples & Samples

Develop strategy for Service growth and drive capture rate improvement
Maintain or improve the world best CM/OM% by driving VCP, Labor efficiency
Ensure quality of service including installation, PM…, raise issue and solve problems proactively by collaborating with experts
Handle customer complaints quickly and become a go-to person for any customer issues in the area
Pivot point to drive any global/local Service key initiatives and strategies, e.g. Service 2.0, Remote Service, Quality…etc
Planning Field engineer resource and collaborate with other Area Service manager for FE allocation/relocation
Coach field engineers in keeping them highly motivated to high performance
Talent Development and develop career path for own employees
Lead all EHS communication and ensure EHS culture by promoting active participation
Minimum 10 years+ Field engineer experience in Healthcare
Change Driver and good communicator
Data analysis skill
Problem Solving/Conflict management expertise
People Management and Talent Development for future pipe line
Team Player and strong interpersonal skill
Committed to deliver
Customer Satisfaction Oriented
Able to work in matrix environment
Able to work in diversity
An inclusive leader that builds a connection to the workforce through personal involvement and trust
Previous direct report management/leadership experience

Area Service Manager Resume Examples & Samples

Plan utilization of resources, prioritize, and initiate O&M activities at designated Customer Service centers (to obtain optimum availability of the WEG's) after reviewing service schedules and internal/external constraints; monitor and report status
Assign duties to service engineers, direct their work activities, assist, support and motivate them as required, and evaluate their performance/ training needs and make recommendations for personnel actions
Solve routine service related problems (spares quality, equipment malfunction, breakdowns, etc.) and/or personnel related problems (absenteeism, illness, etc.) independently by taking appropriate decisions and actions
Intimate and seek the guidance of superior (in a timely manner) in the event of unusual or serious problems/constraints or failure to resolve an issue, and implement his decisions
Communicate regularly with customers to keep them updated on the performance of their WEG's, build customer relationships
Monitor and control expenses at site(s), report to superior in case of budget overruns
Monitor and control spares inventory at CS centers, initiate actions for replenishment of shortages
Arrange for the maintenance and upkeep of office equipment and facilities, surroundings (gardens, scrap yard, etc.), and guest houses; monitor and control activities of service providers
Oversee the activities of subcontractors' personnel and certify quality, quantity, completeness, billing, etc. as applicable; evaluate and report overall performance of subcontractors
Follow-up with Customer Service Coordinators for imprest cash at sites, subcontractor's payments and debtors control
Initiate preparation of service invoices; maintain record of receivables
Ensure system requirements such as HSE, Legal / Statutory/ ISO compliances For Self Vestas & Subcontractor employees
Prepare insurance and product claims in coordination with Customer Service Coordinator
Coordinate with State Electricity Boards at the local level for routine transactions
Coordinate with the Projects department for taking-over of new installations and clearing pending issues
Keep up-to-date with all operating/ maintenance manuals, checklists, service bulletins, change notes, etc. applicable to the WEG and associated equipment; communicate information to all concerned and enforce conformance through periodic checks
Compile and forward market information about wind industry activities at other sites monthly
Build local contacts with various Government officials
Develop service providers; identify new vendors for CS related purchases
Support Project implementation/ Wind Research on request with superior’s approval
Direct supervision of all service engineers and staff attached to the site offices. The supervision is necessary. Also has responsibility and authority to direct subcontractor's operators and security contractor's personnel. The supervision is necessary
BE / BTECH With Mechanical or EEE with 8 - 10 yrs of Experience in the Relevent Industry
Approve site expenses upto Rs. 5000/- severally without prior permission
Sign site employees' travel bills; refer those that exceed the eligibility criteria to superior
Approve OMS subcontractors' bills
Approve imprest account statements after verifying expenses

Area Service Manager Resume Examples & Samples

Accountable for the strategy and performance achievement of operating plan
Responsible for all aspects of project planning for ongoing service contracts and emergency service needs, including work orders, change requests, etc
Identifies and prioritizes projects and plans jobs in detail
Responsible for customer satisfaction and budget for assigned projects
Reviews and validates contracts and estimates by performing risk analysis and developing risk plans
Creates and makes revisions to project schedules including assigning tasks
Meets with contractors and owners to discuss scope of project; budgets; performance; and close-out
Functions as the primary interface between the customer, vendors, sub-contractors, and internal expertise within the office and project administration
Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects
Responsible for completion of documents and updating of corporate databases
Facilitates invoicing and payments by verifying and approving project-related materials
Maintains quality standards by supervising project-assigned staff and inspecting job sites
Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff
Manages the assigned project within the time and cost estimates
Elicits and verifies punch list and warranty items are completed in a timely manner
Responsible for training and developing HVAC Field Technicians
Responsible for hiring/terminating staff
Supports HVAC Field Technicians by providing technical advice and offering guidance
Ensures the quality of work by reviewing technicians work
Oversee scheduling, organizing, and dispatching HVAC Field Technicians
Conducts at a minimum one year performance appraisals in concert with service supervisory personnel to recommend raises, promotions, training, and disciplinary actions for direct reports
Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals
Regular travel requirements with some overnight travel
Work with Services Sale and Service Estimator on a proposal bid validation when possible
Perform field safety audits as per district requirements
Work closely with District Safety Leader to insure quarterly technician safety training

Area Service Manager Resume Examples & Samples

Responsible for training and developing HVAC Field Technicians and Team Leads
Associate’s Degree or equivalent; Bachelor’s Degree preferred
A minimum of 3 – 5 years’ experience leading a large scale, high performing services business preferably in the commercial HVAC space
Strong business acumen including a solid understanding of service contracts, an eye for detail and superior customer service skills
Experience leading in a technical environment (HVAC) is strongly preferred

Area Service Manager Northwest Resume Examples & Samples

You are expected to meet service financial commitment, service performance metrics and deliverables to the best in class response to Thermo Fisher Scientific customers in Northwest Area of China
Responsible for the field service operation, service revenue drive and service development planning
Drive the service team in providing our customers with all requested support activities such as installation, training, validation, maintenance, troubleshooting and repairing of our product
Maintain service inventory and develops processes that ultimately improve the level of support to our customer base
Ensure the customer satisfaction by managing the field service team to maximize the availability of customer’s products and systems for productive use
Manage delivery of product installation, commissioning, training and acceptance test activities according to planned schedule
Responsible for product warranty and escalation management, and participates in product quality management review to provide continuous feedback / improvement
Responsibility to ensure accuracy of installed base information and execute plans to maximize our contract conversion rate
Drive intensity and integrity of our service performance metrics through robust evaluation, and provides practical improvement recommendations to improve team performance
Ensure high level of service engineer competency through execution of training and development plans – applied to new staff as well as current Engineers
Accountable for customer satisfaction management including parts deliverable, maintenance and installation schedules
Closely communicate with Commercial Team to provide support proactively
Drives service sales funnel and pipeline to achieve our service revenue, implement leads tracking and reporting to secure all opportunities
Committed to deliver monthly forecasted revenue and planned jobs schedule
Able to provide long-term strategy and development plan to grow our business
Represent service team to participate including informal/formal business management meeting within Regional and Country level

Area Service Manager Resume Examples & Samples

Demonstrated knowledge of selling strategies, marketing techniques and general management
Demonstrated experience in establishing creative approaches to issue resolution and the ability to influence individuals and organizations in terms of implementing change is essential
Demonstrated ability to lead and implement change and creative approaches to problem solving are essential
Possess strong analytical and syntheses skills in combination with sound business judgment to build and sustain financial performance and integrity
Proven capability in defining, implementing and instilling continuous improvement, process integrity, and EH&S
Prior experience working in the HVAC and after-market industry preferred

Area Service Manager AU Resume Examples & Samples

Ensure HSE policy is effectively implemented and managed at each site
Fiscal responsibility to Vestas, i.e. budget expenditure, revenue, cost control
Proactively develop self by undertaking technical and product training, and ensuring staff management capabilities are sufficient
Manage contractor and sub-contractor relationships and selection
Development and retention of Staff
Achieving Service and Project Excellence
Assist and support back office functions
Asset management in major infrastructure environment
Interaction / negotiation with major stakeholders, both clients and contractors

Area Service Manager Resume Examples & Samples

Makes recommendations for hiring/terminating staff to the Service Manager
Assists in scheduling, organizing, and dispatching HVAC Field Technicians
Conducts performance appraisals in concert with service supervisory personnel to recommend raises, promotions, training, and disciplinary actions

Area Service Manager Resume Examples & Samples

Partners with peers in the goal setting of the district Energy Services plan and accountable for the strategy and performance achievement of operating plan
Responsible for all aspects of project planning for ongoing service controls contracts and emergency service needs, including work orders, change requests, etc. Identifies and prioritizes projects and plans jobs in detail
Partners closely with Sales Leaders and Intelligent Services Account Managers on the strategy and achievement of revenue and operating income targets
Assesses Service Controls talent for current and future business needs; develops appropriate talent development strategy and workforce plan to fulfill business needs
Serves as a key contact for customers and ensures customer satisfaction and budget for assigned projects
Meets with sales associates, contractors and owners to discuss scope of project; budgets; performance; and close-out
Responsible for training, developing and technical guidance for HVAC Controls Technicians

Area Service Manager Resume Examples & Samples

To investigate customer concerns, in-conjunction with regional dealer team, relative to the technical function or performance of the product (including how the issue/activity was managed and handled by the dealer workshop)
To pro-actively seek customer views regarding product quality concerns and related issues, and report back to Volvo Bus through the appropriate channels
To communicate (as appropriate) and follow up Volvo Bus warranty and campaign policy as required
To manage the technical and commercial warranty goodwill activity and process according to Volvo Bus policy and procedures, and within agreed budget parameters
To highlight and follow up regional Dealer Campaign performance (issue of new campaign/campaign completion actions, prioritisation and completion rates)
To support Customer and Key Customer liaison meetings as required by Volvo Bus or regional Dealer team
To liaise with the regional dealer team to ensure that an effective technical training and coaching platform exists, on an on-going basis, to support Volvo Bus products, and to ensure that Volvo Bus Frontline requirements are met
To recognise and develop customer business opportunities, and work with regional team to maximise these opportunities
To provide of technical advice/help to regional dealer technical team concerning specific customer or product issues
To assist in fault diagnosis, problem investigation, field trials and service actions as required by Volvo Bus
To advise regional dealer team on training requirements for future products and ensure standards are maintained on all products
To monitor and explain monthly expenditure with regard to Dealer and Customer issues as required
To support Volvo Action Service; issues and actions as required
To prepare, organise and carry out any special technical projects identified by Volvo Bus
To communicate and progress Volvo Bus policy with regard to Dealer Operating Standards within the regional dealer team including; Special Tools, Techtool/VCAD’s, Impact, Technical Service Information (Service Tips/Fleet Information Bulletins) and VST
Any other reasonable task concerning Bus and Coach technical issues
IT Skills (Excel/Word/PowerPoint) and a good working knowledge of Volvo systems and processes
To be able to communicate effectively at all levels in both written and verbal format
To have proven problem solving skills using a methodical and cost effective approach
To be able to prioritise day to day problems raised by Customers
To be able to search out, analyse and present new ideas
To be able to able engage effectively with people at all levels and in particular to gain their respect and confidence through knowledge, understanding, skill, competence and care
To operate outside the parameters of the Job Description as the need arises

Area Service Manager Resume Examples & Samples

Effectively recruit, onboard, and integrate new hires onto team
People Performance Management (PPM)
Develop and retain top talent (Top 20%)
Identify and address poor performance
Coach and develop direct reports
Lead and cultivate a culture of Philips values and integrity
Communicate our business strategy and link BMET work and accountability
Participate in Customer Care Team (CCT) activities and operate cross-functionally in the Zone with Sales
Create a team environment that fosters common purpose at the BMET level and promotes job satisfaction, customer focus, and increased productivity
Understand and utilize motivational tools to drive desired team, region, and zone behaviors and results (i.e. Simplicity Points, Communication Plans, etc)
Complete 2016 KARS/SMART Goal assignments and mid-year PPM evaluations and ensure Employee Development plans are in place for all direct reports
Owns and drives financial business results for region to meet/exceed AOP targets for Revenue, CM Rate, and Gross Margin
Develop business plans to drive growth and productivity while improving efficiencies and controlling expenses (i.e. reduced Material, Labor, and Purchased Services spend)
5+ years leadership/management experience in healthcare services or equipment sales
Experience managing a P/L business
Ability to develop and implement strategic initiatives to generate growth in revenue
Ability to manage multiple tasks simultaneously in a demanding environment
Demonstrated ability to interface with customers effectively and always instill confidence in any situation
Demonstrated ability to motivate and lead Field Service Engineers and Biomedical Engineers to achieve targets

Area Service Manager Resume Examples & Samples

Lead an service & installation team, manages AMC contracts requirements, and assists the service sales team in the preparation of job estimates, AMC proposals and presentations
Overall responsibility for on time delivery of projects, within scope and on budget, as well as overall quality of project delivery
Work with "Cash In" to ensure timely invoicing and timely payments of invoices by our customers. He should resolves jobs issues which may negatively impact customer payment
Develop and manage projects schedules, work breakdown structure, resource plans, procurement plans, commissioning plans, quality control plans, documentation plans, and risk mitigation plans
Develop schedule of values and manage monthly on time billing
Monitor and proactively manage overall project risk
Control costs and maximize productivity through the implementation of best practices and standard processes
Participate in estimate and risk review process prior to jobs or contracts being quoted to ensure labour estimates are correct and that the work is achievable from a technical perspective
Best Documentation practices to be implement
Ensure projects are resourced properly with adequate head count and skill sets; Collaborate with other managers/leaders to ensure that the most effective resources are allocated to projects
Build effective teams committed to organizational goals, foster collaboration among team members and between teams
Develop strong relationships with sales and other managers/leaders/team so as to ensure effective sales to operations handovers, optimized utilization of resources, optimized procurement, optimized recruitment and selection process, and maximized pull through of projects
Be the change management leader for team and aggressively implement agreed to initiatives
Ensure applicable local and industry codes and standards are upheld
Contract administration and contract management experience within a challenging or complex projects
Experience in management of construction projects involving building automation, security systems, CCTV and life safety systems design and installation
Ability to work independently and manage time effectively
Good understanding of project financial and progress tracking methods and metrics
Proficient using computers including software such as Microsoft Office and Microsoft Project (or other project software)
Team player with excellent interpersonal and relationship skills
Tolerance for ambiguity, comfortable making decisions, and resourceful

Area Service Manager Resume Examples & Samples

Managing large comprehensive Multi-Vendor (MV) site or multiple geographically based MV sites. The ASM is responsible for managing the biomedical resources assigned to their primary sites. This position is responsible for managing the customer relationship and revenue associate with the site(s)
Managing a team of the hospital's Biomedical Technicians and maintaining an in-depth knowledge of contractual obligations to the Multi-Vendor customers. Direct responsibility for BMETs and Site Leads
Directly supervising the daily activities of account service personnel and subcontractors
Provide Project Management coordination as requested by the customer for continued improvement and success of the program and customer relationship
Setting priorities and schedules for service actions and ensure personnel are delivering on assigned responsibilities accordingly
Facilitating the continued development of a high performance work team comprised of the site-dedicated staff and actively strives to promote the appropriate environment for team growth
Providing follow-up to ensure service quality, high customer satisfaction, contract compliance, as well as regulatory compliance i.e. Joint Commission and CMS
Serving as a leadership member on Environment of Care Committee, Capital Planning Committee, Hospital planning committees, and other formal hospital committees as requested by the customer and participating in customers departmental meetings as a technical advisor
Responsible for monitoring the overall service delivery and coordination of all aspects of customer service, including, but not limited to
Plan, develop, and manage a $6million annual operating budget and providing the customer with required updates to budget performance on a monthly basis
Manage each hospital’s medical equipment inventory and oversee the service schedules for equipment covered under the Agreement and the new equipment under the OEM’s warranty
Resolve any service-related issues with Philips Service Center and other OEMs
Coordinate with OEMs to ensure Facilities receive any no-cost upgrades and enhancements in a timely manner
Provide reports (i.e., The Joint Commission reports) upon mutual agreement between the Site Manager and customer. Complete inventory reconciliations within the required agreement guidelines
Coordinate with Facility Finance Offices/Accounts Payable on any invoicing and payment-related issues
Work well across Philips sectors to provide customer with the One Philips experience they desire
A Bachelor’s Degree in Biomedical Engineering/Business Management or equivalent work experience that must include 5-years of leadership experience in a large Hospital overseeing all aspects of medical equipment service
The ability to effectively cope with change, shift gears comfortably, decide and act without having the total picture, and comfortably handle risk and uncertainty. Excellent time management skills
The ability to quickly eliminate roadblocks and create/maintain program focus and customer confidence
The ability to work well through conflicts, be comfortable at focused listening, and have strong interpersonal skills
The ability to effectively deal with tough agreements and assignments, settle disputes equitably, find common ground, and gain cooperation of all parties involved
The ability to marshal resources to get things done, orchestrate multiple activities at once to accomplish goals, use all available resources effectively and efficiently, and communicate need, status, and outcome in a useful manner
The commitment to blend people into teams when needed, openly share wins and successes; and define success in terms of the whole team
Able to travel by car or airplane up to 50% of time
Candidate must live within the territory. The preferred location is Cleveland, OH

Area Service Manager Resume Examples & Samples

Achieve Area's revenue growth plans. Regularly monitor results and address issues and concerns that impede positive results
Mentor, motivate and coach sales management team on lead generation, conversion rates, recruiting, and other critical areas. Develop and implement performance improvement programs for the Sales Management Team to improve effectiveness and to address performance gaps. Conduct performance reviews/assessments, as required
Utilize Performance Metrics continually to ensure "what gets measured, gets done."
Consistently utilize approved CRM systems to manage the sales process and sales funnel
Implement Tyco Integrated Security defined strategy and serve as the primary contact for Sales to provide input and feedback related to Corporate Sales and Marketing. Ensure consistency of field sales activities
Ensure Sales Channel(s) strategic initiatives are executed in accordance with corporate goals and area budgets. Communicate new policies, sales techniques, and other modifications to sales management team
Advocate operating efficiencies and dynamics for a successful Sales Program within the Area
Research and share "Best Practices" with the Sales Management Team
As new products and services are introduced, oversee sales team to ensure consistency in implementation
Recruit, interview and select new sales managers, as required
Ensure all financial and operational performance targets are met
Adhere to and drive Tyco core values
Minimum 7 years of sales management of a distributed sales organization in the security, technology or IT/IP industries
Experience in the use of CRM systems to manage sales process and funnel
Strong computer skills - Including knowledge of MS Office environment and internal
Tyco Integrated Security systems (Oracle,Admin,Carms, IBT)
Must be able to travel to various branch offices within a defined area on a regular basis
Travel 60% of the time

Area Service Manager MD Resume Examples & Samples

Pro-actively establish positive relationships with customers to improve overall customer satisfaction with Fujifilm for the purpose of reference and sales of additional products/services
Operational management of x-ray service activities including: coordination of service engineers repair and installation activities, preventive maintenance work and driving customer satisfaction
Provide leadership, influence and motivation fostering culture of success, hard work and teamwork
Establishes collaborative relationships with sales, marketing, operations, product support, accounting, and finance to support our customers and successful service business operations
Act as escalation point for issue resolution. Provide leadership and collaboration to multi-disciplinary team for management of customer issue to full resolution
Continually strives to maintain an expert level knowledge of all modality products/services/contract offerings that we participate in or our customers need consultation on
Hire, train, mentor, motivate and manage performance of field service engineers
Negotiate successful resolution to customer issues
Contribute passion, ideas and innovation to Fujifilm Medical Systems USA business
Bachelor’s degree in related field and/or equivalent work experience
Reside in the Los Angeles area. Territory includes Southwest Zone
Moderate travel (up to 50 percent) as required based upon location
3+ years field service experience including 2-5 years of managerial experience is preferred
Ability to manage team of 15-25 field service engineers
Knowledge of repair, installation and preventive maintenance of x-ray equipment
Healthcare informatics, radiology workflow, service management, IT industry background a plus
Superior communication skills: written, interviewing, conflict management, persuasion, negotiating and presentation
Ability to exercise independent judgment and make sound decisions
Attention to detail, organization skills, and follow through is critical
Exceptional customer (internal/external) facing skill set including: Clear, concise communications and follow-up, problem solving desire and aptitude, and ability to coordinate resources to meet customer needs
This position description contains the general duties considered necessary to outline the principal functions of the job and shall not be construed as inclusive of all work requirements which may be inherent to successful performance

Area Service Manager Resume Examples & Samples

Provide line management direction and support to the assigned service team (span of control is approximately 28)
Plan and implement CSE work schedules to accommodate 7x24, non-standard workweek, and after hours customer call outs
Plan and implement CSE training schedules to facilitate product launch or workload shifts
Respond to customer escalations due to services response or equipment reliability (including “after hours” escalations)
Ensure customer satisfaction with Xerox equipment and services through effective coaching of multiple work groups of Customer Service Engineers. by; Coach & counsel individual performance against objectives, facilitating CSE career planning sessions and coaching and counseling service teams with performance improvement
Monitor and improve performance of the team in the areas of customer care techniques, equipment maintenance programs and retrofits, and administrative reporting responsibilities
Analyzes team performance for shortfalls using service metrics and MIS tools (CDQS, CSR, etc)
Provide clear verbal and written communications to customer and service team via benchmark technology (PC, Internet, Nextel Radios, etc.)
Problem-solve business critical objectives (customer satisfaction, productivity, and expense performance) and monitor for success
Implement technical staffing plan for assigned service team
Interface with Sales organization to achieve organizational objectives
Achieves assigned revenue, expense, HR discipline, and resource utilization objectives
Maintain technology knowledge in the areas of network connectivity as well as knowledge required to be conversant for products supported
Drive a motor vehicle

Area Service Manager Resume Examples & Samples

Drives business results and manages customer relationships within area of responsibility
Manage assigned region profitability and productivity
Owns operational processes (PM completion, Overtime management, NCR, FE Tool utilization) Leads and cultivates a culture of GE Values and integrity
Leverage internal relationships to enhance business performance and customer experiences. Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures
The Center Area service Leader will report to Algiers GEHC Offices
Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Willingness to travel within your specified geographic region

Area Service Manager Resume Examples & Samples

Proactively manage the service team on various wind farms and provide support to maximize turbine uptime
Ensure transition of projects from construction phase to Service Contracts
Proactively manage and report to the client, applying contractual obligations, and extending Service Contracts
Be active in the development of the business by ensuring system efficiency, setting progressive service policies and strategies and presenting to Steering Committee
Achieve Customer Satisfaction level of 75% plus
Managed teams in a major industrial environment
Managed service / maintenance operation in major infrastructure environment
Management of complex service contracts

Area Service Manager Resume Examples & Samples

Extensive knowledge of Deere forestry product line essential to ensure adequate level of customer service provision
Sound knowledge of UK forest industry and driving factors therein
Previous managerial experience (1-3 years) in a similar high pressure environment is required
Qualified to HNC/HND level in a relevant engineering discipline
Demonstrate an understanding of customer support financials and driving factors for success
Proven experience of influencing effectively, dealing with conflicting demands and successfully managing conflict
Effective interpersonal skills: preparing/delivering presentations and strong communicator (flexible lead/team player approach with positive attitude)
Flexible approach to irregular work hours to meet business needs

Area Service Manager, Northwest Resume Examples & Samples

Dealer service excellence: annual review dealer result compare with AGCO dealer standards appraisal, bench mark dealer performance against area competitors
Area field technician team day to day management, project & task identification and implementation, recruitment, objective setting with quarterly reviews, to include annual performance appraisals
Provide consultancy to area AGCO dealers in all key service business area
Pro-active input to the Distribution review committee process for area dealer annually review
Area Warranty expenditure control, in line with guidelines control discretionary warranty expenditure (policy)
Resolve/Escalate problems which could include technical, financial, warranty, HR, legal and commercial
Insure that all related campaign programs and urgent service bulletins are cascaded to dealer network. all campaign programs should be completed in a timely manner
Sale target completion rate
Order fulfilment rate
Credit return rate
High level PC expertise
Workshop marketing skills
Strong technical knowledge of AG
Knowledge of service
Parts management methods
Proven man management experience

Area Service Manager Resume Examples & Samples

Maintain highest customer satisfaction incl. profitability in particular within the framework of Siemens Healthcare, Customer Services
The function build the "One face to the customer" and act as a "Customer Care Manager" and esures that all customer requirements are met
Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs to meet the defined Healthcare target agreements
Ensure highest technical, operational and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according technical specification
Cooperation with the Service Operation functions and follow the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation)
Overview recourse development and execute required man power calculation related to I-base development and budget frame
Develop staff training in coordination with its respective supervisors/managers
Ensure extensive sales support to the local sales organization / modality manager
Coordinate customer pricing for maintenance contract and other service sales offers
Ensure technical collaboration and knowledge transfer during sales offers and projects
Informing the staff about the economic development of the business

Area Service Manager Resume Examples & Samples

Bachelor’s degree in an engineering, life science or technical related discipline or equivalent education and experience
Typically requires 12 to 15 years of related field support management experience. Prior experience as a regional or Field Support manager is required. Previous experience managing a national organization would be a plus
Experience required in each of the following five skill areas
Planning: sufficient experience and knowledge of a Field Service/Support environment to properly plan for normal operations and contingencies
Organizing: sufficient experience and knowledge of service and support organization structure and design to structure support/service teams and individuals
Staffing: sufficient experience and knowledge of organization tasks and responsibilities, combined with interviewing skills, to select and acquire people capable of achieving department objectives
Leading: sufficient experience and knowledge of human behavior and motivation to inspire people to willingly accomplish assigned tasks
Control: sufficient experience and knowledge of performance measurement systems, such as accounting and finance, to manage department resources within a budget
Must be able to understand, interpret and utilize large amounts of performance data to make strategic and tactical business decisions
Advanced Microsoft office and internet skills
Strong verbal/written communication skills and ability to work/interface with all levels of management
Ability to manage a large field support organization, analyze/use service metrics to plan for future needs, and assess performance of organization, etc
Experience writing SOP’s and Policy Statements
Knowledge of HR policy relating to personnel management. (recruiting, salary administration, performance management)

Area Service Manager Resume Examples & Samples

Appreciating the uniqueness of each individual
Embracing opportunities
Doing the right thing at the right time for the right reasons
Thorough knowledge of heating and air conditioning unit repair and maintenance
General knowledge of the repair and maintenance of other household appliances, lighting fixtures, and plumbing
Knowledge and skills to operate common and specialized tools for repairs and maintenance
Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards
Supervisory and leadership skills to delegate and guide the work activities of others
Knowledge and skills to organize, prioritize, and meet deadlines
Customer service and problem-solving skills
Ability to read, interpret and apply written instructions for repair and maintenance of equipment
Basic computer/technical skills to operate mobile computing or communications devices
High school diploma/GED and three to five years of experience in facility maintenance and/or mechanical repair required, or an equivalent combination of experience and education
HVAC experience required
EPA Type II or III or Universal license required; CAMT is required in Florida only

Area Service Manager, Cluster Meac Resume Examples & Samples

Technical education
Strong Bus or Heavy Commercial Vehicle technical/aftermarket background, service > 5 years
Very good in Volvo Bus product knowledge and processes
Good knowledge about all related Volvo aftermarket systems like IMPACT, UCHP,QJS etc
Proven knowledge of the Bus environment incl external body builders
Very good spoken and written English, other languages are qualifying
Demonstrate a high level of business ethics
Communication skills, ability to sell ideas
Motivate people for high customer satisfaction and to follow processes
Ability to work independently, to take initiatives and drive to changes
Innovative and action driven
Experience of working in an international environment and interest for different cultures

Area Service Manager Resume Examples & Samples

Be accountable for growing volume profitably from internal groups and external customers
Plan every available truck/trailer every day for your assigned market, while delivering exceptional service
Optimize truck/trailer utilization by continual improvement of appointment velocity, trailer turns, empty mileage reduction and dwell time between loads
Develop and maintain trusting relationships internally and externally to attract sources of volume from various groups/customers
Four-year college degree from an accredited educational institution with a preferred GPA of 2.70 or higher and a minimum of 1 year continuous employment with J.B. Hunt demonstrating strengths in customer service, organizing, analyzing, problem solving, decision making and influencing others
OR a minimum of 4 years in transportation/logistics related work experience
At least one year of experience in transportation operations preferred
Excellent in communicating, problem solving, and decision making in a fast paced environment
Be able to display a high level of patience, influence, and professionalism
Aggressive, goal oriented, passion for continuous improvement and success
Must be able to work in Microsoft Excel, and operate in multiple web-based systems

Area Service Manager Resume Examples & Samples

Responsible for Service Operations, including service contracts, emergency service, quoted work, renewals, warranty, and change requests
Responsible for owning and driving internal and external customer satisfaction, including management of customer relationships, business development, issue resolution, and timely, efficient emergency and preventative service
Responsible for development and execution of strong safety culture and behaviors across all levels of Service Operations, including safety inspections, committees, communications, investigations, and prevention
Identification and prioritization of service requirements, in addition to detailed job planning with aim of maintaining and driving service operations profitability
Development of accurate budget forecasts, project budget oversight, and identification of potential cost saving and risk mitigation measures
Periodization of schedule revisions to ensure timely, effective customer support in alignment with contract provisions and customer need
Responsible for creation and review of contracts and estimates by utilization of risk analysis processes and risk plan development
Responsible for conducting performance appraisals in concert with service supervisory personnel in recommendation of merit increases, in addition to the management of hiring, promotion, development, and disciplinary processes
Supports development, coaching, and onboarding of new Service team members. Compile, analyze, and utilize market conditions and data trends towards the maintenance of a strong Service Department in regard to performance and customer and employee relations
Facilitate interdepartmental collaboration for purpose of addressing any organizational process concerns, in addition to invoicing and/or collection issues as required. Additional responsibilities as assigned
HS Diploma required, Bachelors preferred
5+ years of working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred
Strong leadership and business acumen
Strong background in management/leadership function
Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment
Strong communication skills, verbal and written, required
Demonstrated ability to engage in high pressure situations with effective stress management skills
Frequent 24/7 availability
Strong organizational, time management skills
Intermediate to advanced proficiency in Microsoft Office Suite
Flexibility to work outside normal working hours, as required
Valid driver’s license and safe driving record
Travel within region as required

Area Service Manager Resume Examples & Samples

Responsible for conducting performance appraisals in concert with service supervisory personnel in recommendation of merit increases, in addition to the management of hiring, promotion, development, and disciplinary processes. Supports development, coaching, and onboarding of new Service team members
Compile, analyze, and utilize market conditions and data trends towards the maintenance of a strong Service Department in regard to performance and customer and employee relations
Facilitate interdepartmental collaboration for purpose of addressing any organizational process concerns, in addition to invoicing and/or collection issues as required
Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred

Area Service Manager Resume Examples & Samples

To ensure customer retention at workshop to achieve the Annual Business plan of Service Reporting, Spare parts and Labour
To enhance Customer satisfaction resulting to reduction in number of complaints thereby increasing customer retention
To implement the Service processes and SOP at workshop for tracking level of customer satisfaction thru “Hero Connect”(Dealer Management Software)
To ensure technical feedback to concerned dept (PMG) for required improvement in mass production to reduce further failures in field
To conduct the “Service Promotional Activities” to increase the reach to customers and to capture the lost customers(non retained customers)

Area Service Manager Resume Examples & Samples

Together with the Dealers focus on Customer Satisfaction
Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer
Facilitate and expedite information provided by the customer to the relevant Dealers
Continuous Customer Relationship management with regular face to face visits with the customer
Analysing and distributing customer queries to the relevant departments for resolution
Ensuring queries are actioned timeously in relevant departments
Attend key account customer technical meetings
To provide the highest level of service to all customers
Monitor and ensure that correct levels of Aftersales support is provided to customers
Provide support to the branch managers as required i.e. customer meetings, query resolution
Act as a liaison between the branch, aftermarket (h/o) and the customer
Integrate the region into the National Volvo After-sales effort to ensure a common customer support in RSA
To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers
Monitor campaign progress regionally and daily sleepover reports
Support the truck sales organisation where necessary
Participate in seminars/meetings when required
Minimum 5 years industry experience preferably from within a truck dealer environment