Assistant Service Manager Resume Samples

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G Bogisich

Garth

Bogisich

443 Sammie Crossing

Boston

+1 (555) 619 0949

443 Sammie Crossing

Boston

Phone

p +1 (555) 619 0949

Experience Experience

Dallas, TX

Assistant Service Manager

Dallas, TX

Shields-Howell

Dallas, TX

Assistant Service Manager

Maintain records of time, materials and work performed
Perform equipment inspections, adjustments and maintenance
Performs Master Technician work in the inspection, repair, and service of Tesla electric vehicles
Manages warranty and cost savings
Release management (incl. test and go-live coordination of all 40 countries)
MAINTAIN SERVICE PARTS SHELF: Keep parts consolidated to specific work orders for technicians to easily access ordered parts for particular repair. Check for parts returns prior to job closing. Returning cores etc. where necessary
OPENING AND CLOSING WARRANTY & REPAIR ORDERS: Assist with gathering information, opening repair orders, accumulate data, reviewing repair data, consolidate narrative, and review charges to be accurate and close repair orders

Dallas, TX

Assistant Service Manager

Dallas, TX

Dach and Sons

Dallas, TX

Assistant Service Manager

Providing a complete and accurate written cost estimate for labor and parts
Assisting with the development of project objectives, business drivers, and return on investment analysis
Reporting directly to the service manager
Personnel review/development
Change management (incl. definition and improvement of the RFC process)
Perform other related duties as assigned
Managing your own work in process and providing excellent customer service

present

Dallas, TX

JM Lexus Assistant Service Manager

Dallas, TX

Cronin, Miller and Bogan

present

Dallas, TX

JM Lexus Assistant Service Manager

present

Provides management with daily work productivity
Manage the daily flow of customers and vehicles through the Service Department
Maintain a dealership-prescribed standard for Hours per Customer Repair Order written and Customer Service Index
Follow up progress of each repair order during the day. Contact customers by telephone regarding any changes in the estimate or time promised
Prospect and sell maintenance and repair services
Maintain a professional appearance
Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction

Education Education

Bachelor’s Degree in Computer Science

Belmont University

Bachelor’s Degree in Computer Science

Skills Skills

Exercises good judgment , uses discretion, and quickly follows through and follows up with a keen attention to detail to resolve issues
Extensive product knowledge or the ability to obtain product knowledge
Dependable, reliable with an excellent attendance track record
Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
Ability to maintain proper dress code and professional appearance in accordance with dealership policies
Strong analytical skills and problem solving skills with the ability to work independently
Ability to coach, mentor and train colleagues on technical knowledge and skills
Self-directed, self-motivated, demonstrates initiative, and possesses a strong desire and ability to learn and understand
Detailed knowledge of Mac hardware and software standards in an Enterprise environment

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Assistant Service Manager Resume Examples & Samples

Drive and execute following key AFS/GPS Client Management tasks
Change management (incl. definition and improvement of the RFC process)
Release management (incl. test and go-live coordination of all 40 countries)
Transports (incl. Acceptance test and productive SAP system)
Main contact for all Client Management (AFS/GPS) related questions during the absence of the Global Client Owner (Substitute of Global Client Owner)
Support the Global Client Owner during special tasks (i.e. System Release upgrades or other projects where the SAP systems are impacted)
AFS/GPS RFC Budget responsibility
Very good explanatory and documentation skills
Focus on customer satisfaction
Open and strong personality
Knowledge about adidas financial process
SAP knowledge is a plus
Apprenticeship in a Business Computing related subject

Assistant Service Manager Resume Examples & Samples

Responsible for same-day turnaround and proper completion of all repairs for all cars in service
Manages warranty and cost savings
Perform equipment inspections, adjustments and maintenance
Maintain records of time, materials and work performed
Order shop supplies
Knowledge of automotive equipment and servicing methods
Ability to perform daily record keeping and reporting

Assistant Service Manager Resume Examples & Samples

Managing your own work in process and providing excellent customer service
Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
Contacting customer regarding any changes in the estimate or promised time
Scheduling service appointments
Managing telephone inquiries regarding appointments
Addressing and resolving customer complaints
High school diploma or GED; associate’s or bachelor's degree, preferred
Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals

Assistant Service Manager Resume Examples & Samples

Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules
Operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment
Automotive equipment and servicing methods
Extensive skill and experience using scan tools, following diagnostics and operating scopes/DVOM equipment
Chemicals and lubricants used in automotive servicing
Establish and maintain cooperative working relationships with those contacted in the course of work, including the public
Perform daily record keeping and reporting
Work in a team-based environment and achieve common goals
Maintain and perform top level professional integrity and appearance as an automotive technician
2 - 5 years of service team management experience
2- 5 years of Service Writing experience
Graduation from high school or equivalent and an Associate Degree in Automotive Technology or the equivalent of experience and evidence of exceptional ability
3-5 yrs. experience in a dealership environment
Hybrid Experience a Bonus
Factory Trained Master Status / OEM Training
Certification to repair A/C systems and handle refrigerant
Valid driver’s license and insurance required

Assistant Service Manager Resume Examples & Samples

Responding to all open repair orders
Inspecting vehicles and recommending additional services needed
Test driving the vehicle with the customer
Consulting with customer on applicable service specials and additional options
Providing a complete and accurate written cost estimate for labor and parts
Ability to add, subtract, multiply , and divide in all units of measure
Ability to compute rate, ratio, and percent, and to read and interpret bar graphs
Ability to maintain proper dress code and professional appearance in accordance with dealership policies

Assistant Service Manager Resume Examples & Samples

Lead an installation team, manages contract requirements, and assists the sales team in the preparation of job estimates, proposals and presentations
Ownership of projects financial performance including accurate/on-time reporting and achieving targets; Cost/revenue forecasting; Billings, receivables and payables management; Accruals; Working capital management
Track projects progress using MS Project and MS Excel worksheets; Provide monthly and quarterly project progress reports using industry accepted project management tracking metrics (written and verbal)
Maintain customer satisfaction at acceptable levels and promptly resolves customer issues
Monitor and manage subcontractors, and subcontractor risk
Manage all site instructions, change orders, puts and takes, and drive generation and collection of change orders for out of scope work
Total 8-12 year experience with 5+ years of Project Management experience in a challenging project environment, Graduate of a college engineering technology program (controls & instrumentation HVAC/refrigeration, electronics/electrical) or 10-14 year experience with Engineering in above discipline
Collaborating with the client to establish project goals and definition of success, to identify risks to achieving those goals, and to determine effective risk allocation strategies
Organized and detail oriented, able to prioritize
Effective oral and written communication skills, including email communication
Effective communicator regardless of level/context of communication or with whom the successful candidate is communicating with (end user, customer, manager, executive, engineer, designer, supplier, installer, student, etc...)

Assistant Service Manager Resume Examples & Samples

Provide direct floor and personnel leadership to the team members. This is a leadership/SMA position in a fast paced inbound customer support center
Works closely with the Service Account Managers (SAM’s) to ensure a smooth transition of work between the SAM’s and the other service team members
Handles escalated customer issues either through direct personal action or referral to the proper individual/department. Coordinate site resources for the resolution of ECOM/ERP system related problems. Provide specific feedback to other departments to aid in the identification and resolution of all open issues
This responsibility includes leveraging both on and off-site resources as necessary. Partner on the development of departmental guidelines and training material and lead implementation as necessary
Excellent written and oral communication skills are required. Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers as well the ability to handle confidential and/or proprietary information. Internal candidates - requires functional knowledge of corporate operations and product line
Works on assignments that are complex in nature where judgment is required in resolving problems and making recommendations. May determine own methods and procedures on new assignments and will provide guidance to other personnel
Accuracy is required in performing all functions of this position. Initiative and organization skills are extremely valuable to ensure a positive customer experience
Must possess self-motivation, enthusiasm, and positive attitude and perform as a team player
Keeping commitments, doing what’s right, taking complete ownership of issues while delivering a superior customer experience
Building cohesive teams, bringing out the best from peers and subordinates while fostering teamwork and collaboration. Establishing trust and maintaining relationships with peers, subordinates, Sr. Leadership and customers
Evaluating and deciding personnel issues such as requests for time-off, scheduling issues and deployment of work. Providing on the job guidance, motivation and coaching to CCR’s and Team leads
Leading by example. Recommending and administering input for annual reviews, recognition, and disciplinary action. Demonstrating an approachable style by words and actions. Interviewing effectively, to evaluate and make recommendations to management on potential hires
Communicating clearly with diverse employee and customer base. Demonstrating exceptional people skills, exhibiting the ability to work comfortably with individuals at all levels within the company. Able to communicate upward and downward in the organization via both verbal and written form
Effectively resolve complex customer complaints. Demonstrate persistence and a sense of appropriate urgency to resolve problems or process improvements successfully. Enforcing established standards and established performance measurements
Demonstrating the ability to function effectively in ambiguous situations via relentless and resourceful activity. Results oriented with the ability, to set priorities, deliver superior quality and meet aggressive timelines
Capable of Multi-tasking on a daily basis according to business need. Responsible for meeting goals and objectives for designated teams. Clear ability to network and leverage resources from other geographic sites
Demonstrates a customer oriented approach in the way problems or challenges are addressed, while maintaining a focus towards the business goals
Creative in dealing with shifting requirements and comfortable in pressure situations. Strong attention to detail and organizational skills. Comfortable juggling multiple assignments concurrently
Committed to contributing whatever is necessary to complete pending assignments
Evangelize the benefits of change effectively and courageously. Anticipate problems or needed process improvements and generate ideas followed up with a bias for action and results
Analyzes daily statistical call center activity data via Industry software. Provide specific feedback to the Team Manager to aid in the identification and resolution of all system performance issues. Interpret daily workload and coordinate various departments to fulfill demand requirements
Acts independently to determine methods and procedures. Evaluates situations that impact operations and decide level of support and response required. Ability to clearly communicate with diverse customer base. Ability to network and leverage resources from other geographic sites
Demonstrated problem solving and analytical ability utilized to drive data driven conclusions and recommendations. Capable of utilizing good judgment and making sound decisions
Requires a minimum of 3 years of related industry customer service experience (i.e., corporate legal, banking, etc.) with proven record of accomplishments in that environment
Must have leadership experience (i.e., leading a team, leading a project, etc.)
Must be able to become proficient in CT Lien’s systems and processes
Must demonstrate working knowledge of personal computer applications such as Oracle JD Edwards EnterpriseOne Software, SAP Software, Microsoft Word, Excel and/or PowerPoint
Must have the ability to identify and solve problems and to multi-task under deadline
Must be able to travel 1-2 times/year
3 years in an E-Commerce environment a plus

Assistant Service Manager Resume Examples & Samples

Meet operational expectations by administering company policies and implementing and maintaining high retail standards as set forth by the Store and Regional Manager
Participate in hiring and on boarding of new employees– interviewing, selecting, training, setting rates of pay
Engage in performance management of store personnel – handling employee complaints, delivering positive reinforcement, disciplining employees, appraising employee productivity, monitoring employee sales performance
Monitor daily payroll budgets

Assistant Service Manager Resume Examples & Samples

Financial and statistical performance of the product service center as it relates to the current plan
Ensures the service center operates as efficently as possible within set guidelines
Manage inventory levels and product/merchandising process
Ensures all delegated tasks are completed in a timely and professional manner
Execution of home office or store operations support including special projects
Compilation of reports and statistical data as assigned or requested
Assist in, coordinate or ensure completion of training as related to product service, administrative, shuttle and technical personnel
Develop or refine follow up procedures to ensure asset accountability
Personnel review/development
Strategic input for future growth advancements
Previous business management experience or related degree
Personnel development aptitude
Proven ability for delegation and follow up
Ability to manage multiple tasks and assignments
Ability to supervise and direct multiple team members
Dependable, reliable and able to work with minimal supervision
Strategic planning aptitude
Computer proficiency; Microsoft office Suite software
Advanced interpersonal management skills

Assistant Service Manager Resume Examples & Samples

Valid Driver’s License, with no more than two moving violations
Bachelor’s degree from four year college or university and two years of sales management experience, or four years of experience and/or training or equivalent combination of education and experience
Four to ten years related experience and/or training in automotive service industry
Dealership experience preferred
Solve practical problems and deal with a variety of variables in situations where only limited standardization exists; “think on your feet”
Provide effective communication throughout the sales department as well as interdepartmentally

Assistant Service Manager Resume Examples & Samples

Teaching – skilled at teaching others how and why to perform their job
Time Management – manage one’s own time and time of others
Typing – ability to type efficiently

Assistant Service Manager Resume Examples & Samples

Operates, maintains and repairs all electrical, mechanical, plumbing, life safety systems and other related equipment in assigned properties
Conducts daily mechanical tours according to Company standards and the schedule set by the supervisor to ensure the continuous, efficient and safe operation of equipment and building systems
Adjusts HVAC systems' controls to manage temperature and air circulation throughout the system to provide tenant comfort and meet lease requirements
Operates and monitors automation systems, logs, systems' measures, and alarms to identify and resolve problems and anomalies outside of normal operating parameters; adjusts systems as appropriate; and records and reports all faults, deficiencies, and other unusual occurrences to the supervisor
Performs maintenance and repair of interior and exterior building components and systems in assigned properties
Performs preventive and reactive equipment maintenance as required by Company standards and manufacturers' specifications and documents actions/measures with the service request system
Takes care and custody of issued tools and equipment and assists with the maintenance and organization of tools, parts and supplies inventories
Quickly responds to and resolves tenant and property management service requests and documents actions with the service request system
Performs building maintenance and repairs, including but not limited to plumbing, locksmithing, painting, kitchen appliance repairs and installation, minor carpentry tasks, small electrical repairs, floor finishes repair and installation, HVAC repairs, caulking, pool maintenance, window covering installation and repairs, and re-lamping
Prepares or assists in preparing vacant apartments to market-ready condition
Conducts periodic inspections of mechanical, common and vacant spaces and appurtenances; maintains these areas in a clean, operational, orderly and safe condition
Responds to alarms and incidents of any nature, provides assistance when needed, and identifies recurring issues for follow up and correction
Ensures that required documentation, operating logs, and maintenance forms are completed accurately and clearly and are maintained in Company Compliance Books, paper files, and electronic data/filing systems
Attends and participates in Toolbox Meetings and assists with the training and mentoring of colleagues and new employees
Responsible for complying with and enforcing policies from the Vornado Employee Manual, VNO/CES Operations Manual, safety guidelines, and accepted Company practices
Performs other duties and completes special projects as assigned; and carries out all tasks assigned by managers and supervisors in an efficient and timely manner
Maintains a safe and accident free workplace and exercises common sense and good judgment when performing duties
This position requires a regular, scheduled work shift set by the supervisor
Excellent attendance, reliability, and punctuality are essential functions of this position
Carry and utilize a Company issued communication device for emergency response and daily communication
As essential building personnel the responsibilities of this position occasionally require overtime, weekend and holiday work on a scheduled, short-notice or emergency basis
Supervises the work of subordinate employees as assigned
Possesses strong leadership skills, capable of motivating and developing teams and individuals to exceptional performance through assessment, coaching/mentoring, conflict resolution
A high school diploma or General Equivalency Diploma (GED) is required
General Facility Operations/Maintenance/Repair Experience: four or more years of experience within the disciplines of stationary engineering, HVAC, plumbing, electrical, fire protection, other mechanical systems and/or general building/facilities maintenance
Specialized Experience: two or more years in mechanical operations maintaining boilers, chillers and HVAC systems (large commercial/residential facilities preferred)
Technical/Trade School Diploma in HVAC-R is preferred
Possess or capable of possessing the equivalent (or better) to a Journeyman HVACR license from a jurisdictional authority is desired
Experience processing service requests and/or preventive maintenance requests with a computerized maintenance management system is preferred
Familiarity with the operation of building automation systems is preferred
General knowledge of safe work practices & OSHA regulations, OSHA 10 training is preferred
General capability with the operation of a PC and mobile communication devices, including Internet browsers
Ability to troubleshoot, diagnose and repair mechanical, electrical and plumbing systems, controls and components using appropriate tools
Ability to evacuate refrigeration systems, perform refrigeration leak tests, recover refrigerant and replace refrigerant system components following the current state and federal regulatory requirements for service and repair practices of refrigeration systems and components
Ability to read construction documents, blue prints, pneumatic mechanical and/or electric control drawings
Ability to efficiently manage time and supplies
Ability to coach, mentor and train colleagues on technical knowledge and skills
Strong analytical skills and problem solving skills with the ability to work independently
Excellent oral and written communication skills, able to effectively articulate instructions and directions to others and perform intermediate arithmetic calculations
Dependable, reliable with an excellent attendance track record
Friendly, helpful team player with a positive customer-service attitude
Provide an effective means for contact after normal working hours and be able to respond to urgent building issues
Must be able to lift 50 pounds and physically able to climb ladders

JM Lexus Assistant Service Manager Resume Examples & Samples

Manage the daily flow of customers and vehicles through the Service Department
Maintain a dealership-prescribed standard for Hours per Customer Repair Order written and Customer Service Index
Administer fair and equitable warranty policies and properly initiate warranty claims

Assistant Service Manager Resume Examples & Samples

Under the direction of the Store Manager of Parts, oversee store merchandising activities, maintain standards of appearance, and coordinate and cooperate with associates in the execution of plan-o-grams, overall product presentation, inventory management, pricing, signage and various product initiatives to enhance the customer experience and maximize inventory turns
Responsible for seamless parts delivery; promptly reacts to the needs of our internal and external customers
Effectively communicate with all store associates, management, and customers
High school diploma or equivalent preferred

Assistant Service Manager Resume Examples & Samples

Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
Receive and process warehouse stock products (pick, unload, label, store)
Perform inventory controls and keep quality standards high for audits
Keep a clean and safe working environment and optimize space utilization
Operate and maintain preventively warehouse vehicles and equipment
Follow quality service standards and comply with procedures, rules and regulations
1 year experience in logistics, warehousing or similar
Must demonstrate consistency, accuracy and follow-through
Extensive product knowledge or the ability to obtain product knowledge
Hazmat and/or Forklift certification preferred

Assistant Service Manager Resume Examples & Samples

Promptly answers all incoming customer calls on the Commercial phone line; professionally address and direct customer needs. Engage any and all customers as needed, whether on the commercial phone line or on the retail sales floor, and is fully trained on all register procedures
Under the direction of Management, participates in "truck-day" operations, cycle counts, audits, and organization of the back room
Handle all customer transactions; including all sales, returns, and defectives. Reconcile their transaction history and drawer at the conclusion of each shift
Follow all policies and procedures related to cash, credit, check, refund and return policies. Work with the management team to react to customer service issues, customer complaints, and/or business opportunities

Assistant Service Manager Resume Examples & Samples

Under the direction of the Retail Sales Specialist, assist with store merchandising activities, maintain standards of appearance, and coordinate and cooperate with associates in the execution of plan-o-grams, overall product presentation, inventory management, pricing, signage and various product initiatives to enhance the customer experience and maximize inventory turns
Help with effective operation of the parts area in order to exceed expected sales goals of hard parts to retail, and commercial customers. Strictly adheres to inventory control programs, in-stock standards, reduction in "outside" parts purchases through secondary vendors, and proper ordering and returning of "special order" merchandise
Partner with the commercial teams for seamless parts delivery; promptly reacts to the needs of our internal and external customers
Enters and locates information on computer
Days, Nights, Weekends, Holidays

Assistant Service Manager Resume Examples & Samples

2nd Level support for the following IT infrastructure components
Mac OSX and associated hardware and client software
Macintosh print services support
IPad and IOS hardware and software
Supports and aligns with the global Mac Infrastructure organization by assisting in duties such as package creation, project support, and defining client standards
Provide 2nd and 3rd level Mac support to region AM
Align responsibilities with Senior Global Client Manger and Senior Manager Mac Services
Acts as interface to internal IT departments, in particular to IT infrastructure and IT security
Assist the Sr. Ops Manager on following up local/regional requirements due to current and new projects such as moving people, giving support to sales offices, configure printers and peripherals
Identify areas for improvement projects when applicable
Knowledge of Service Management approach (ITIL V3 Foundation Certified preferred)
Casper and Jamf service knowledge
Working knowledge of ServiceNow preferred
Acts customer focused and service oriented
Training in an IT Lead position -related job and at least 3-5 years of relevant professional experience
2-5 Mac Support experience
Casper administration experience

Assistant Service Manager Resume Examples & Samples

Experience within the Automotive industry, ideally in a similar role
Up to date knowledge of vehicle and consumer legislation, and trade practices
Meet key performance indicators and targets for the service departments
Look for opportunities to increase efficiency of the Service operations and increase recovery rates
Liaise with external companies to ensure good working relationships are developed
Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with.

Assistant Service Manager Resume Examples & Samples

Successfully manages projects to ensure the quality of a project's deliverables. Creates a project workbook to include
Assisting with the development of project objectives, business drivers, and return on investment analysis
Maintain maximum application uptime partnering with business, infrastructure, network, SAP, and other teams as needed
Resolve application issues in documented SLA
Enforces the established Project Management Methodology and Project Management practices of IEH Auto Plus LLC Automotive
Has personnel management responsibilities for various team members based on the needs of the VP of IT -- SAP / Manhattan COE. Also has dotted line responsibility for other employees of the organization assigned to projects and will assist in the evaluation of those employees
Assists in making recommendations regarding resource assignments
Balances multiple, concurrent projects across multiple diverse teams
Solid presentation skills required
Must be able to interact with all levels of employees, from shop floor to executive management
Very effective problem solving skills required
Must be able to make sound decisions regarding the viability of a project based on the return on investment and other significant factors
Must know when to make decisions and when to defer
Must be able to make and defend decisions about whether a project should continue or end in a phased gate approach
4-year degree in Information Technology, Business or Engineering or similar field. Advanced degree preferred
A minimum of 10 years of successful project management
A minimum of 10 years managing direct reports and cross functional teams
Hum A minimum of 10 years leading and supporting IT Applications, minimum of 5 years leading/support Supply Chain applications
A minimum of 5 years working with Demand Forecasting and Inventory Optimization software 3 of which should be supporting Manhattan Associates DFIO
Minimum of 5 years managing team and project budgets

Assistant Service Manager Resume Examples & Samples

Acts as first point of contact for Ride Share customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that allow the customer's car to run at peak efficiency; adheres to our Customer Care Process standards to meet customer expectations
Conduct and participate in thorough visual inspection process and accurately complete the appropriate Vehicle Inspection Form
Responsible for the organization and productivity of the service business through work order and register transactions, including ensuring that customers receive thorough Ride Share vehicle inspections, and service and replacement part knowledge
Under the direction of Management, assist in various aspects of customer care, work order and register assistance, and facility maintenance
Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
Successful completion of Background and Drug tests
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions, and the ability to apply mathematical formulas to calculate commissions and discounts
Must be able to work full-time (Days, Nights, Weekends, Holidays)

Assistant Service Manager Resume Examples & Samples

Assist in maintaining the exterior grounds and provide excellent curb appeal
Diagnose problems and repairs in the areas related to electrical, plumbing, HVAC, pool, carpentry, dry wall, exterior structural and appliances
Ensure that policies and procedures as well as safety and compliance expectations are met
Communicate and effectively work together with your fellow team members
Friendly personality and dedication to helping others when responding to our resident’s requests
Professional communication skills
Strong ability to work well within a team

Assistant Service Manager Resume Examples & Samples

Strong understanding of internet navigation and searching
Strong ability to complete repetitive tasks
Proven ability to function in a self-directed environment
Must excel in a fast-paced, agile environment

Assistant Service Manager Resume Examples & Samples

Review and execute all replenishment orders for assigned vendors across all distribution centers, including the execution of seasonal and promotional inventory plans
Review and adjust item level forecasts on a 4-weekly basis as a part of an exception process
Responsible for the maintenance of all system parameters pertaining to the replenishment of assigned items and vendors
Serve as main supply chain contact for our vendor partners to discuss PO management, Lead Time, and the Replenishment Process
Analyze special buy opportunities utilizing replenishment system to determine financial viability
Manage new item process, which includes placing new item orders, entering initial item forecasts into the replenishment system and analyzing inventory position prior to distribution
Work with Merchandising Category Managers to support execution of category updates by providing insight into supply chain alternatives for smooth rollout and by providing options for the removal of unproductive inventory that can be tied into the category update
Establish and maintain relationships with strategic vendor partners for the purpose of sharing seasonal and promotional inventory plans and for communicating purchase projections
Oversee performance of critical care vendors to develop action plans to increase vendor shipping performance and item fill rates
Ability to manage multiple projects simultaneously, working independently
Strong interpersonal and communication skills required
Creativity with an emphasis on continuous process improvements
Advanced analytical skill set required, (at minimum an intermediate user of MS Excel)
Knowledge of E3 TRIM (JDA AWR), relational databases and SQL a plus
4-year degree in related field, emphasis in Logistics or Supply Chain Management

Assistant Service Manager Resume Examples & Samples

Responsible for achieving greater than 95% customer happiness consistently
Assistant Service Manager ensure the same day repair turnaround and proper completion of all cars in service
Help Service Manager lead a team of highly trained technicians, advisors, valets and concierges
Assistant in managing the teams, parts operations and scheduling
Assistant in managing Service Writing,counsel and cash management
Assistant in managing warranty and cost savings
Work with Service Manager, maintain records of time, materials and work performed
Ensures compliance to relevant rules and regulations
Works with Sales to ensure smooth deliveries of new vehicles
Other Responsibilities: Perform other related duties as assigned, based on the business need

Assistant Service Manager Resume Examples & Samples

Responsible for hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers. Coordinates scheduling with the Grocery Manager
Responsible for managing all Service Counter functions
Responsible for the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
Responsible for ensuring proper bookkeeping procedures are implemented
Orders supplies for front-end maintenance of store. Coordinates needs with Grocery Manager
Responsible for performance evaluations and coaching sessions of all team members within department and completion in a timely manner
Assist with general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager
Assist with general public relations and “Spirit” initiatives within the store in stores with no Talent Relations Manager
Assist with all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager
Designates and assigns trainers as necessary
In larger stores without a Talent Relations Manager, Assistant Service Manager serves as the designated human resource manager to handle the hiring, training and orientation objectives
Assist with overall guest and team member safety
Greets and speaks politely with every customer on premises
Performs other duties as requested or required by management
The Assistant Service Manager is required to work a minimum of 40 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
Minimum of one year store experience
Ability to perform all physical aspects of the job, including but not limited to bending lifting, squatting, climbing, walking and at times running

Assistant Service Manager Resume Examples & Samples

Bachelor’s Degree in Mechanical / Electrical / Industry Engineering
7 years experience in technical expertise / consultant in HVAC&R Systems
Good interpersonal skill and good connection with people for both internal and external
Good communication & presentation skill
Good command of written & spoken English
Good computer literacy (MS Office, AutoCAD, Power point)
Valid driving license

Assistant Service Manager Resume Examples & Samples

Role model Superior Customer Service
Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner
Assist in maintaining company sanitation standards
Monitor and manage potential shrink
Ensures Standard Operating Procedure compliance in the service department
Monitor, enforce and role model company dress-code standards
Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed
Monitor front-end activity to expedite Customer throughput by directing Customer traffic
Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.)
Provide ongoing communication with store staff and management regarding daily events and concerns that transpire
Listen and show sensitivity to Partners' concerns and handle issues in professional manner
Encourage and champion front-end selling activities
Recognize Partners and celebrate success
Convey appropriate sense of urgency in dealing with Partner and Customer issues
Oversee the ordering of products to ensure 100% in-stock conditions and inventory control

Assistant Service Manager Resume Examples & Samples

Assist Service Director to Hire, train, develop and motivate the service department staff and monitor their performance
Work with Service Director to forecast goals and objectives for the department and ensure they are met
Schedule training as necessary for technicans and service advisors
Stay up to date on product changes and new products
Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc
All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Assistant Service Manager Resume Examples & Samples

Factory, Mechanical, or Vocational training is very beneficial!
Mechanical/Supervisory experience in the industrial or heavy equipment fields is a plus!
Warranty experience is desired

Assistant Service Manager Resume Examples & Samples

Assists Service Manager as needed
Oversees service orders
Maintains service porter’s duties and responsibilities
Oversees administration of warranty claims
Sets schedules and assigns tasks to service department employees
Attends required manager meetings
Maintains effective employee relations
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training

Assistant Service Manager Resume Examples & Samples

Coordinating efficient and timely processes for Service Advisors and office staff
Assist in the hiring process of Service department personnel
Assist in the mentoring, training and positive attitude of the Service team
Monitor daily, weekly, monthly performance of Service Advisors and support staff
Resolving customer issues
Review service processes to ensure profitability and high levels of customer satisfaction
Manages aspects of service department operations: warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records

Assistant Service Manager Resume Examples & Samples

Assist Service Manager with hiring, motivating, training and coaching of all service department staff
Monitor the performance of personnel using appropriate report, tracking systems and surveys and reports areas in need of improvement to Service Manager
Assist with the implementation of marketing plans developed by Service Manager which promotes new and repeat business
Oversee Work-In-Process status and work with Foreman(s) to maintain acceptable results as outlined by corporate office standards
Attend monthly department meetings and support Service Manager's ideals
Assist and coordinate with Shop Foreman(s) on manpower schedules and the activities of all department employees
Monitor technicians' daily productivity reports and corresponding payroll records as directed by Service Manager
Ensure that customers' service files are up-to-date and readily available for reference
Valid driver's license and insurability

Assistant Service Manager Resume Examples & Samples

CUSTOMER SERVICE AND COMMUNICATION: Obtain complete information from the customer to create repair orders in order to initiate the work order process and schedule repair
TRACK AND SCHEDULE K-CARE SERVICES: Customer communications, scheduling, parts procurement, machine hours, and interval tracking, confirms interval completion, customer follow-up, submittal process to warranty administrator
OSS SCHEDULING (PREVENTIVE MAINTENANCE): Customer communication, scheduling, parts procurement and customer follow- up after service is completed
KOMATSU FIELD CAMPAIGN PROCESSING: Customer communication, scheduling of the FC, prepare documents, data for submission to the warranty administrator
CREATE REPAIR ESTIMATES: Work with shop foreman and manager to create accurate repair estimates based on customer/sales dept., request or based on Komatsu 50 point inspections
SALES REQUESTS AND COMMUNUCATION: Work with the sales dept. to digest their service requests by extracting usable information in order to imitate repair actions for Rentals, Sales, or Customer machines thru the sales dept
OPENING AND CLOSING WARRANTY & REPAIR ORDERS: Assist with gathering information, opening repair orders, accumulate data, reviewing repair data, consolidate narrative, and review charges to be accurate and close repair orders
MAINTAIN SERVICE PARTS SHELF: Keep parts consolidated to specific work orders for technicians to easily access ordered parts for particular repair. Check for parts returns prior to job closing. Returning cores etc. where necessary
MAINTAIN SERVICE BULK PRODUCTS: Inventory and ordering bulk oils, grease, antifreeze, and fuel as needed. Track inventory against what has been used on a monthly basis
Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable
High School Education required
Strong experience in the technical field of heavy construction equipment & the dealership environment as well as organizational skills