Account Support Associate Resume Samples

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W Sawayn

Whitney

Sawayn

4795 Barton Green

Chicago

+1 (555) 226 4598

4795 Barton Green

Chicago

Phone

p +1 (555) 226 4598

Experience Experience

New York, NY

Account Support Associate

New York, NY

Gerhold, Brakus and Mueller

New York, NY

Account Support Associate

Buddy with new joiner Account Support Associates
Day to day management of client teams, their activities and service delivery
Reduce the amount of time and costs that technical staff spend on non technical activities, demonstrated engagement efficiencies
Enhance communication and client service by acting as a central point of contact for all activities
Introduce and drive new initiatives throughout, ensuring compliance and greater efficiency
Being flexible & supportive with requests forassistance
Be proactive in raising the profile of the ASA role, ensuring maximum utilisation and personal development

New York, NY

Account Support Associate Advisory

New York, NY

King Group

New York, NY

Account Support Associate Advisory

Proactively identify project risks, and opportunities for improving processes
Help monitor various engagement related processes, such as engagement planning
Help the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets). Work with the Financial Management Associate on these issues
Submit press releases, Securities & Exchange Commission (SEC) filings and instructions on time
Gain a strong knowledge of the service line and the engagement, and of Ernst & Young's structure, key personnel and firm policies/procedures
Monitor progress of account plans throughout the year
Participate in FS and ASA peer group meetings

present

New York, NY

Account Support Associate Financial Analyst

New York, NY

Rohan, Kreiger and Jacobs

present

New York, NY

Account Support Associate Financial Analyst

present

Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
Act as the knowledge manager for the engagement team, and manage databases and/or websites
Collaborate with the account team and resource management, to schedule staff and resolve issues
Act as a central point of contact for the assigned engagement(s)
Participate in engagement/account team meetings, review items discussed, and act/plan accordingly
Capture and share knowledge with key stakeholders, using agreed channels
Help coordinate multi-location engagements, using effective communications

Education Education

Bachelor’s Degree in Commerce

Michigan State University

Bachelor’s Degree in Commerce

Skills Skills

Proficient in Microsoft Word, Excel & Outlook helpful
Hands-on experience with vulnerability scanning tools such as Qualys, Rapid7 -Nexpose, or Tenable – Nessus
Ability to pro-actively manage upwards to ensure that project deliverables meet the agreed timetable
Strong numerical, analytical and attention to detail skills
Demonstrating a keen desire to learn in understanding project management, assisting with budget setting analysis, challenge work in progress, summarise costs against budget and highlight overruns to the account team members
Able to demonstrate initiative in approach to projects/assignments
Strong PC skills in WORD, EXCEL and POWERPOINT
Excellent written, verbal, oral & presentation skills
Strong organizational, analytical, mathematical, project management and customer service skills
Good attention to detail

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Account Support Associate Resume Examples & Samples

Day to day management of client teams, their activities and service delivery
Reduce the amount of time and costs that technical staff spend on non technical activities, demonstrated engagement efficiencies
Enhance communication and client service by acting as a central point of contact for all activities
Identify, disseminate and communicate the appropriate knowledge to all stakeholders
Ensure appropriate communication medium is agreed and implemented
Challenge the way the team works to ensure that the appropriate resource is used for the engagement teams. Including ongoing management and review
Being flexible & supportive with requests forassistance
Prepare supporting analysis for fee billings and assist with monitoring of credit collection
Prepare and distribute material for meetings, facilitate discussion, distribute minutes and follow up on action
Become the "go-to" person by the teams for training& assistance using EY systems
Day-to-day communication and management of tasks performed by the GTH (Global Talent Hub)
Ensure delivery to agreed timetables and deadlines
'A' Levels and/or further education qualification e.g. HND
Project management, plan, manage and prioritise work and complete projects on an accurate and timely basis
Able to demonstrate initiative in approach to projects/assignments
Strong PC skills in WORD, EXCEL and POWERPOINT
Excellent written, verbal, oral & presentation skills

Account Support Associate Resume Examples & Samples

Experience of working in a similar support function
Experience of coordinating or managing a project or account
Strong administration skills
Experience in propsal management

Account Support Associate Resume Examples & Samples

Act as the knowledge manager for the engagement team, and manage databases and/or websites
Proactively identify project risks, and opportunities for improving processes
Develop strong working relationships with external client personnel, and anticipate client needs
Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
Help monitor various engagement related processes, such as engagement planning
Gain a strong knowledge of the service line and the engagement, and of Ernst & Young's structure, key personnel and firm policies/procedures
Excellent listening, influencing, interpersonal and presentation skills
Ability to address all relevant information/data and develop practical approaches
Adept at resolving complex problems
Confident at working effectively within an account team and with client personnel, and in a virtual or distributed team environment
Competent at meeting tight deadlines, performing high-quality work and diligent follow up
A minimum of 7 years in a related field

Account Support Associate Resume Examples & Samples

Assist with budget setting analyse / challenge work in progress, summarise costs against budget and highlight overruns
Work closely with the GTH (Global Talent Hub) in delegating routine admin tasks
Ensure proper and efficient communication within the audit team (including multilocation engagement teams) and with the client

Account Support Associate Financial Analyst Resume Examples & Samples

Participate in engagement/account team meetings, review items discussed, and act/plan accordingly
Act as the knowledge manager for the engagement team, and manage databases and/or websites
Develop strong working relationships with external client personnel, and anticipate client needs
Collaborate with the account team and resource management, to schedule staff and resolve issues
Help the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets). Work with the Financial Management Associate on these issues
Submit press releases, Securities & Exchange Commission (SEC) filings and instructions on time
English language skills - excellent written and communication
Excellent listening, influencing, interpersonal and presentation skills
Confident at working effectively within an account team and with client personnel, and in a virtual or distributed team environment
Adept at summarizing and concluding activities, applying appropriate documentation standards
A minimum of 3-5 years in a related field

Account Support Associate Resume Examples & Samples

Maintain strong working relationships with external client personnel, and anticipate client needs
Coordinate risk management processes, such as engagement letters, client continuance, independence, compliance and other regulatory requirements
Manage engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets)
Excellent listening, influencing, interpersonal and presentation skills; cultural experience and international savvy a plus
Understanding of governing policies and IRS rules, with an ability to and use firm tools, such as Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), and Global Financial Industry Services (GFIS)
Proficient in standard and service line-specific software applications and databases such as Microsoft Excel, Access, web-based tools and EY proprietary software
A minimum of 5-7 years in a related field

Account Support Associate Resume Examples & Samples

Identify, disseminate and communicate appropriate knowledge to key stakeholders
Challenge the way the team works to ensure that the appropriate resource is used for the engagement teams, including ongoing management and review
Day-to-day communication and management of tasks performed by the Global Talent Hub
Identify, review and submit knowledge to appropriate databases
Manage and set expectations of stakeholders and clients as appropriate

Senior Account Support Associate Merchant Sales & Solutions Resume Examples & Samples

Assist with the preparation and delivery of customized sales material and proposals with merchants
Foster productive relationships with the client and the Visa organization
Bachelor’s degree required; a minimum of 2 years business and/or sales experience, preferably in the payments industry
Excellent analytical skills, and a proven track record of building out and executing custom reporting
Proven ability to produce quality work with efficiency, professionalism and with demonstrated trouble shooting/problem solving skills
Ability to effectively create and deliver presentations to clients

Account Support Associate Advisory Resume Examples & Samples

Participate in engagement/account team meetings, review items discussed, and act/plan accordingly
Act as the knowledge manager for the engagement team, and manage databases and/or websites
Manage stakeholder expectations, project plans and communications, and provide updates as needed
Proactively identify project risks, and opportunities for improving processes
Help coordinate multi-location engagements, using effective communications
Develop strong working relationships with external client personnel, and anticipate client needs
Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
Capture and share knowledge with key stakeholders, using agreed channels
Collaborate with the account team and resource management, to schedule staff and resolve issues
Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, pre-approval and other regulatory requirements
Help monitor various engagement related processes, such as engagement planning
Help the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets). Work with the Financial Management Associate on these issues
Submit press releases, Securities & Exchange Commission (SEC) filings and instructions on time
Gain a strong knowledge of the service line and the engagement, and of Ernst & Young's structure, key personnel and firm policies/procedures
Strong organizational, analytical, mathematical, project management and customer service skills
English language skills - excellent written and communication
Excellent listening, influencing, interpersonal and presentation skills
Ability to address all relevant information/data and develop practical approaches
Adept at resolving complex problems
Understanding of independence rules, with an ability to and use firm tools, such as Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), and Global Financial Industry Services (GFIS)
Confident at working effectively within an account team and with client personnel, and in a virtual or distributed team environment
Ability to effectively manage concurrent projects, and prioritize multiple tasks, including multi-location coordination
Competent at meeting tight deadlines, performing high-quality work and diligent follow up
Adept at summarizing and concluding activities, applying appropriate documentation standards
Adept at protecting confidential and proprietary information
Proficient in standard and service line-specific software applications and databases such as Microsoft Excel, Project, and Global Accounting & Auditing Information Tool (GAAIT)
A minimum of 3 years in a related field

Account Support Associate / Financial Analyst Resume Examples & Samples

Manage stakeholder expectations, project plans and communications, and provide updates as needed
Proactively identify project risks, and opportunities for improving processes
Help coordinate multi-location engagements, using effective communications
Act as a central point of contact for the assigned engagement(s)
Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
Capture and share knowledge with key stakeholders, using agreed channels
Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, pre-approval and other regulatory requirements
Help monitor various engagement related processes, such as engagement planning
Gain a strong knowledge of the service line and the engagement, and of Ernst & Young's structure, key personnel and firm policies/procedures
Strong organizational, analytical, mathematical, project management and customer service skills
Ability to address all relevant information/data and develop practical approaches
Adept at resolving complex problems
Understanding of independence rules, with an ability to and use firm tools, such as Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), and Global Financial Industry Services (GFIS)
Ability to effectively manage concurrent projects, and prioritize multiple tasks, including multi-location coordination
Competent at meeting tight deadlines, performing high-quality work and diligent follow up
Adept at protecting confidential and proprietary information
Proficient in standard and service line-specific software applications and databases such as Microsoft Excel, Project, and Global Accounting & Auditing Information Tool (GAAIT)
A minimum of 7 years in a related field
Prior project management experience

Account Support Associate Seattle Resume Examples & Samples

Help coordinate multi-location engagements, using effective communications
Collaborate with the account team and resource management, to schedule staff and resolve issues
Submit press releases, Securities & Exchange Commission (SEC) filings and instructions on time
Adept at summarizing and concluding activities, applying appropriate documentation standards
Adept at protecting confidential and proprietary information

Account Support Associate Resume Examples & Samples

May help coordinate multi-location engagements, using effective communications
Gain a strong knowledge of the service line and the engagement, and of EY's structure, key personnel and firm policies/procedures
Strong organizational, analytical, mathematical, project management and customer service skills and good attention to detail
Proficient in standard and service line-specific software applications and databases such as Microsoft Excel (advanced functions of excel required), Project, and Global Accounting & Auditing Information Tool (GAAIT)
A minimum of 5 years in a related field requiring strong analytical skills

Account Support Associate Resume Examples & Samples

Coordinate and manage multi-location engagements
Proactively contribute to engagement/account team meetings with strategic client and industry insights
Proactively identify project risks and opportunities for improving processes
Act as the knowledge manager for the engagement team, managing internal databases and/or portals designed to facilitate global team communications and coordination of go-to-market strategy
Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously move forward in the service delivery process
Complete ownership of engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members (e.g. Financial Management Associate) to resolve any issues that may arise
Develop strong working relationships with external client personnel, anticipating client needs and communicating with EY account team leadership
Collaborate with the account team, business development and resource management teams as necessary to achieve team goals
Monitor and track engagement processes such as Securities & Exchange Commission (SEC) filings and instructions on time
Gain a strong knowledge of the service line and the engagement, and EY's structure, key personnel and firm policies/procedures
Strong data analytics and excel skills (e.g. - pivot tables)
Ability to address all relevant information/data and develop practical approaches to solving problems
Possess creative and curious approach to tackle complex challenges, leveraging internal tools and resources to achieve favorable results
Results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports, risk assessments)
Proven ability to work independently with minimum supervision, and collaboratively with virtual teams
Ability to effectively manage concurrent projects, and prioritize multiple tasks including multi-location coordination
Adept at summarizing and concluding activities, applying appropriate documentation standards and lessons learned
Proficient in standard and service line-specific software applications and databases
A minimum of 4 years professional work experience
Financial analytics, business development and project management experience
Prior direct client service a plus

Account Support Associate Resume Examples & Samples

Adds value through recognition of clients and client-serving personnel
Coordinate client networking meetings and events
Assurance only: Coordinate with clients for inventory stock count
Ensure that workload within the team is distributed evenly and that priorities are met to suit changing business needs
Manage and meet deadlines
Provide support to other members during busy periods and in case of varying workload
A Graduate degree in commerce or business would be preferred
A minimum of 3-5 years of experience of working as administrative assistant or coordinator
Intermediate knowledge of Microsoft Word, PowerPoint and Excel
Lotus Notes knowledge is an advantage
Exposure of working within a multi-national multi-cultural corporate environment
Possesses deep knowledge of the types of services the Firm/engagement/practice provides. Adds value through recognition of clients and client-serving personnel. Is actively involved and knowledgeable about the services the engagement/practice is providing
Good coordination and planning skills
The confidence to proactively make decisions as and when required
The confidence and ability to interact with staff at all levels
A flexible professional approach
A quality driven approach, consistently aiming for high standards
Knowledge of finance

Account Support Associate Resume Examples & Samples

Ensure appropriate training is provided to close skills gaps and continually develop and motivate the team
Monitor workloads within the ASA team to ensure priorities are met to suit changing business needs
Ensure adequate resource and cover is provided for allocations by the team during office hours
Ensure consistent quality of output of all team members
Act as an ambassador for the firm and a role model to the ASA community
Coach, mentor and act as a sounding point to other ASAs

Account Support Associate Resume Examples & Samples

Co-ordination of the planning process for key client engagements with particular reference to EY client acceptance/continuance processes, engagement agreements etc
Assist in resource allocation, budget creation and ongoing monitoring
Plan and book staff on timely basis for main audit and ad-hoc projects; coordinate ad-hoc resourcing requirements (clash identification and resolution etc)
Work closely with FMA (Financial Management Associate) on all working capital elements of the account
Liaise closely with key account stakeholders (internal and external) on an ongoing basis
Schedule and manage meeting schedule (internal and external), take minutes and monitor/follow up actions as appropriate
Maintain partner review schedule, booking time as applicable
Monitor engagement progress in line with agreed timetable identifying potential issues/delays and communicating with the relevant part(ies) on such delays
Seen by client as central contact for non-technical account management queries
Maintain trackers to ensure deadlines are not missed (e.g. statutory deadlines, archiving)
Regular and accurate monitoring of Estimate to Complete (ETC) information
Billing schedule creation, action and issuance. Assist where required on credit control for engaged account
As this is an evolving role, additional adhoc duties will also apply and the above list is not exhaustive

Temporary Account Support Associate Resume Examples & Samples

Recognize the importance of keeping sales/customers informed by providing feedback in a timely manner until any pending issues are resolved
Maintain proper documentation to help avoid/reduce chargebacks – assist in researching any chargebacks that are received
Responsible for all aspects of customer order processing from receipt of order through shipment
1 to 3 years customer service experience preferred
Must be able to prioritize workload
Proficient in Microsoft Word, Excel & Outlook helpful

Account Support Associate, Cambridge Resume Examples & Samples

Engagement administration and non-technical project coordination activities
Provide support in ensuring the budget, invoicing and supporting analysis for fee negotiations are prepared accurately, and on a timely basis
A keen desire to learn, preferably with experience in a professional services environment
Numeracy skills and the ability to learn and understand calculation of financial measures
Experience of tracking actual costs against budget on a project and an understanding of financial measures

Account Support Associate Resume Examples & Samples

Day to day support to client teams, their activities and service delivery of audit engagement
Finance analysis & general administration
High level of competency in MS Office, in particular use of MS Excel

Client Account Support Associate Resume Examples & Samples

Demonstrated knowledge of Cigna's Products, health insurance or employee benefit experience
Ability to work independently as well as in a team environment and proactively with internal and external partners
Ability to consistently meet tight deadlines and work under pressure
Ability to quickly understand the Clients’ needs and expectations
Strong working knowledge of Microsoft Outlook, Word, Excel and Internet Explorer is required
Experience working with Adobe acrobat products
Proven problem solving capabilities
Strong internal customer focus, with the ability to multitask, due to continually shifting priorities
A positive attitude and strong self-motivated work ethic
Seasonal overtime required
3-5+ years product/benefits background and experience with CIGNA or other Healthcare company is desirable
Experience in a fast paced environment a plus

Account Support Associate Resume Examples & Samples

Improve engagement efficiency by transfer of engagement administration and project management tasks from senior audit team members to the ASA
Promote pro-active coordination with EY teams and client
Professionalise the delivery of tasks
Provides a central coordinating point of contact for global EY teams and client
Strong numeracy skills and the ability to learn and understand calculation of financial measures
Strong analytical and attention to detail skills
Ownership of entire processes from beginning to end
Self-motivated with ability to manage your own deadlines and prioritise accordingly
Communicate effectively with senior stakeholders and lead interactions with them
Driven personality and can do attitude with willingness to improve processes
Proven experience of project coordination, planning, managing and prioritising work and completing projects on an accurate and timely basis
Proven experience of owning and delivering projects on own initiative
Proven experience of pro-actively managing upwards to ensure deadlines are met

Client Account Support Associate Resume Examples & Samples

Research and resolve day to day questions from clients and partners
High utilization of phone skills to resolve client inquiries
Respond to both telephonic and email inquiries in a professional, accurate and timely manner
Obtain and maintain a strong working knowledge of all products and system applications necessary to support the client
Maintain a very organized work environment while fielding a variety of questions and tasks from different resources
Must be able to differentiate a system issue vs. data issue and follow triage process to resolve
Perform necessary updates to correct data discrepancies and effectively communicate root cause and resolution to clients and matrix partners
Ability to identify, track and report issues or enhancements required to meet current industry standard business rules and functionality
Ability to complete tasks within specified project timelines
Strong analytical problem solving and decision making skills
Ability to understand complex oral and written direction as well as technical information
Strong commitment and teamwork skills
Self-motivator, detail oriented and willingness to adapt to department and company needs
3+ years customer service experience; 1 year minimum healthcare industry preferred

Account Support Associate Resume Examples & Samples

Demonstrating a keen desire to learn in understanding account management, assisting with budget setting analysis, challenge work in progress, summarise costs against budget and highlight overruns to the account team members
Acting as a key point of contact for clients, dealing with non-technical account coordination queries and proactively building relationships throughout the period of the audit
Work closely with the GDS (Global Delivery Service) in delegating routine admin tasks - supervise and monitor the work of the GDS function maintaining overall responsibility for task completion
Communicating relevant client information to account teams and ensuring client care surveys are distributed as appropriate and the actions required are properly communicated to the account teams
Ability to plan & manage own workload with minimal direction and complete projects on an accurate and timely basis
Strong communication skills, specifically questioning, listening and writing

Account Support Associate Resume Examples & Samples

Act as the primary country contact for customers on all escalations
Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
Facilitate or escalate customer issues and complaints, both internally and externally
Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers
Co-ordinate all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
Liaise with Various Helpdesks, Xerox and Third Party Service Providers escalating through these avenues to close
Flexibility to take on additional tasks as directed by Team Lead
Validate Customer details and requirements on data entry, categorize and deal with appropriately
Maintain accurate database information
Obtain call closures details on all dispatched calls
High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate
Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
Effective interactive skills and ability to work as part of a team
Fluency inEnglishand one of the following languages:Dutch, Flemish, Danish, Finnish, Swedish or Norwegian
Able to control interactions with customers using persuasion and influencing skills
Aptitude for understanding and solving problems in a methodical and logical manner
Willing to assume responsibility for customer problems
Able to maintain and project a helpful and courteous attitude in any circumstances

National Account Support Associate Resume Examples & Samples

Work with National Account Managers in designing, building, and uploading menus for onboarding restaurants
Conduct ongoing menu updates and QA ensuring we provide customers with excellent menu user experiences
Ensure timely delivery of Amazon Restaurants assets to onboarding merchants such as: tablets, marketing material, and Amazon Restaurants training material
Schedule and conduct Amazon Restaurants tablet training via various media channels
Cultivate and grow relationships with National Account Managers and National Account POCs
Build standardized marketing campaigns targeting brands identified by National Account team
Ensure that our merchants receive the highest level of operational merchant support
Identify areas for process improvement and contribute to building and improving SOPs
Proven track record of consistently exceeding goals
Available for occasional domestic business travel
Experience with Microsoft Office Suite (Excel, Word, PPT, Outlook)
Restaurant or food delivery industry experience
Ability to adapt quickly to shifting priorities

Account Support Associate Resume Examples & Samples

Participate in engagement/Project team meetings, review items discussed, and act/plan accordingly
Collaborate with the Project team and resource management, to schedule staff and resolve issues
Assist the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets)
Use a variety of technology applications/protocol - vulnerability scanning tools, application security testing solutions and network assessment utilizes to identify security vulnerabilities
Assist in the analysis of vulnerabilities to identify to determine severity and risk to client environments
Generate consolidated reports based on vulnerability scan results to help identify necessary remediation tasks
Perform custom data processing and scripting to aid and cross check vulnerability reports and automation
Monitor generation and distribution of reporting dashboard to identify anomalies and ensure timely reporting
Perform troubleshooting of issues with network scanning and security assessment tools
Build and operate intelligent automation – robotic processing (software bots)
A Bachelor Degree (possible areas of study include Computer Science, Mathematics, Engineering)
Working knowledge/experience of network systems, security principles, and applications
Strong organizational, mathematical skills and good attention to detail
Ability to address relevant information/data and develop practical approaches
Ability to effectively manage concurrent projects, and prioritize multiple tasks
Ability at summarizing and concluding activities, applying appropriate documentation standards
Proficient in advance functions in Excel
Familiarity with multiple operating systems: Unix/Linux/Windows
Hands-on experience with vulnerability scanning tools such as Qualys, Rapid7 -Nexpose, or Tenable – Nessus
Coding experience – particularly with vendor applications from Blue Prism, Automation Anywhere, or any RPA

Client Account Support Associate Resume Examples & Samples

Responsible for researching complex inquiries, solving non-routine problems using independent judgment and discretion, and ensuring Client Advocate/Select Account Manager have appropriate information to respond to the client
Demonstrate the ability to work with appropriate Cigna resources to resolve complex service issues
Possess extensive knowledge of products and services and a thorough understanding of clients in the book of business
Develop and maintain effective business partnerships to ensure service requests are actively managed; communicate clearly, accurately and effectively with all business partners
Fully support Client Advocate and Select Account Manager in achieving their business goals and objectives in persistency, profitability, growth and service
Participate in regularly scheduled feedback and information exchange sessions with key business partners
Training and mentoring of less experienced team members
Identify process improvements and participate in cross functional projects
High degree of technical expertise on products, services and processes
Ability to multi-task and set priorities to achieve goals
Proficient in tools and systems required for the role
Ability to and accept tasks and see them through to completion
Ability to analyze and solve problems based on specific situations

Account Support Associate Resume Examples & Samples

Communicate clearly & promptly with sales/customers/PVH internal depts using excellent verbal/writing and problem solving skills via phone / e-mail
Keep sales informed on all new orders received and their status providing reporting as needed regarding allocations, ship windows etc
Review EDI reports multiple times per day as orders are received to ensure that all valid customer orders accept into ACS
Work closely with Warehouses on advising any containers needed ( for specific customer orders marked hot), timing of pick tkts (ensuring we are allowing enough processing time), and any related routing issues Also collaborate with Strategic Services to ensure we are adhering to customer specific packing & routing requirements on these orders
Process all orders (both manual and EDI, distro and bulk) in a timely manner with accuracy and attention to detail so that bookings are correct (including sample requests / expedited routing)
Maintain a friendly, courteous and positive attitude at all times with the ability to effectively resolve complaints in a calm and professional manner (even when dealing with difficult situations)
Utilize multi-tasking skills to process daily workload including but not limited to: reviewing instocks, allocating orders, requesting credit releases, dropping pk tkts, reviewing projection holds, pack & holds, partials etc
Excellent written & verbal communication skills required
Excellent organizational skills needed