Account Support Resume Samples

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D White

Deondre

White

99436 Dora Plains

San Francisco

+1 (555) 371 2447

99436 Dora Plains

San Francisco

Phone

p +1 (555) 371 2447

Experience Experience

Chicago, IL

Account Support Analyst

Chicago, IL

Schiller, Hermiston and Osinski

Chicago, IL

Account Support Analyst

Investigate and improve customer satisfaction issues including customer billing and invoices, order processing and Credentialing
Responsible for attending and chairing customer review meetings and addressing actions to meet customer contract and SLA
Responsible for identifying and closing out revenue opportunities and meeting monthly T&M targets
Provides web training for employer portal and ongoing support to allow employer to use self-service capabilities
Responsible for monitoring and challenging customer spend
Build effective working relationships with the sales team, internal processing teams, and customers
Deliver MS contractual reporting that a customer is entitled to

San Francisco, CA

Account Support Coordinator

San Francisco, CA

Miller-Leannon

San Francisco, CA

Account Support Coordinator

Work with legal, customers, and account managers to prepare license agreements and have them approved by all parties
Prepare subscription agreements and manage customer signature process
Act as a central contact for customers and take ownership of customer issues and work with internal stakeholders to ensure quick resolution
Assist sales people with materials and collateral for their sales calls
Working alongside and supporting the engagement teams
Understand and enjoy working with process
Word with resource system for initiation of draft of engagement letter for senior management review

present

Los Angeles, CA

Account Support Executive

Los Angeles, CA

Stanton Inc

present

Los Angeles, CA

Account Support Executive

present

Establishing, developing and maintaining business relationship with existing and prospective customers in the assigned territory
Assisting in the strategic and administrative development of multi-year proposals and contracts
Excellent sales management and client management
Working in partnership with all other department to ensuring timely delivery of all orders and manage customer expectation accordingly
Working through reports, managing cancellations, providing purchase order numbers
Translate and submit customers specifications to provide accurate and detailed pricing options within 24-48 hours
Submit for orders to provide production schedules, same day or within 24 hours

Education Education

Bachelor’s Degree in Business Administration

Loyola University Chicago

Bachelor’s Degree in Business Administration

Skills Skills

Strong organizational, time management and forecasting skills
Analytical abilities to research and organize data
Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge
Excellent oral and written communication skills
Basic Math skills (+,-, x,/, %)
Excellent MS Office skills (Especially e-mail, Word and Excel)
Superior attention to detail, high level of accuracy
Excellent time management skills. Ability to function effectively in a fast-paced environment
Ability to liaise and independently and follow up at a variety of levels including with peers, retail account managers, functional managers and external retailers
Bilingual (French/English) is an asset

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15 Account Support resume templates

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Account Support Senior Associate Resume Examples & Samples

Participate in engagement/account team meetings, review items discussed, and act/plan accordingly
Manage stakeholder expectations, project plans and communications, and provide updates as needed
Act as a central point of contact for the assigned engagement(s)
Capture and share knowledge with key stakeholders, using agreed channels
Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, pre-approval and other regulatory requirements
Help the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets). Work with the Financial Management Associate on these issues
Strong organizational, analytical, mathematical, project management and customer service skills
English language skills - excellent written and communication
Understanding of independence rules, with an ability to and use firm tools, such as Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), and Global Financial Industry Services (GFIS)
Ability to effectively manage concurrent projects, and prioritize multiple tasks, including multi-location coordination
Proficient in standard and service line-specific software applications and databases such as Microsoft Excel, Project, and Global Accounting & Auditing Information Tool (GAAIT)
Prior project management experience

Account Support Spec Kudzu Resume Examples & Samples

Builds advertiser relationships while working in a collaborative sales environment with the Account Executive
Expands customer relationships through effective management of program performance
Manages client expectations through a high degree of follow-through and communication with customer
Work in a team environment to close client business and execute delivery of product
Solid ability to nurture relationships and deliver advertising campaign results
Utilizes creativity to meet client needs and expectations through Kudzu’s products/services capabilities or Internet abilities
Identifies and qualifies customers having up-sell revenue generating potential
Educates clients on new and existing products and services available
Receives inbound calls from customers and responsible for processing requests and orders accurately and on time
May also be responsible for outbound telesales for existing customers
Implementation of ads in email newsletters
Write, build, monitor and implement all marketing/content ads online and business profiles utilizing content such as photos, marketing description, coupons, and more
Establish, analyze and explain tracking metrics for customer profile
Train customers on online customer interface
Utilizes sales automation systems to manage day-to-day activities and update management on sales performance through system generated reports

Client Account Support Director Resume Examples & Samples

Act as primary Client Experience (CE) ambassador representing Operations in the development of the global CE strategy. Responsible for driving the implementation of key initiatives to enhance the overall client experience. Additionally, actively participate in the strategic development of the CE vision and supporting change management to realize this vision
Support and empower Client Account Support leadership team in building collaborative, productive relationships across the organization, including Financial Advisors and Client Specialists, while providing visibility and opportunity to work directly with clients
Build and grow a team of high performing relationship managers who can effectively solve problems, advocate and manage risk for clients and Baird, and ensure compliance with all relevant regulation. Drive significant strategic change in culture and enhanced capability within the organization
Build strategic partnerships with Baird and Private Wealth Management (PWM) executive management including PWM Regional Directors and Branch Office Managers. Influence enterprise outcomes
Partner closely with PWM leadership and technology partners (Business Process, Baird Online, Business Intelligence, Information Technology) to design and implement strategic, client-focused solutions; stay abreast of technology changes and make the appropriate recommendations
This individual will have a “finger on the pulse” of the existing client demand/experience, and will embrace the opportunity to recognize and recommend new ideas based on observed patterns and challenges being presented
Reinforce a culture of risk management by monitoring transactions or activities that could expose our clients or the firm to financial loss, penalty or other risks
Foster a culture of continuous improvement; plan and execute strategic change programs that create capabilities to drive efficiency, improve the client experience, and reduce operational risk
Directly, and through leadership team, participate and be active in external securities industry societies (e.g., SIFMA)
Guide the day-to-day operations of Client Account Management and Account Transaction Services teams; balancing risk management with the client experience
Partner with other senior leaders as a productive, supportive, collaborative member of the Operations Senior Leadership Team (SLT)
As a member of the Operations SLT, this role will share responsibility for the overall performance of Operations and the delivery of all relevant categories of business results including, but not limited to business/financial performance, leadership development, client value creation and associate engagement
Bachelor’s degree (MBA Preferred) with 10+ years of relevant experience and a proven track record with demonstrated advancement in leadership roles. Experience should cover multiple functions, preferably within a diversified financial services firm or financial services regulatory body and include extensive knowledge of policies and procedures in the client services business model
Series 7, Series 24 or Series 27 required
Strong leadership skills including excellent interpersonal, negotiation and influencing skills leading to trusting relationships with business partners and their leadership team
The candidate will be driven to achieve results, thrive in a fast paced environment and be required to make decisions based on sound judgment with information at hand
The ability to convey issues credibly to internal and external stakeholders is a must
Demonstrated relationship builder; able to establish both internal and external working relationships in order to identify and implement strategies for business growth
Change agent who is able to work effectively and collaboratively in a team environment and with associates at all levels and in all areas of the firm
Strategic and tactical planning skills are a must along with the ability to lead others either through direct or indirect lines of management

Account Manager, Account Support Center Resume Examples & Samples

Play a critical role in proactively working with the customer to identify operational cost efficiencies, manage moderately complex assignments that are diverse in scope, and search out appropriate courses of action
Prepare and present monthly and/or quarterly production performance results
Bachelor’s degree or equivalent experience. Requires a minimum of 5 years’ experience in a customer support role in software, financial or information services
Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.Customer focus with proven ability to establish productive working relationships with staff and management at all levels
Strong verbal, written, presentation and interpersonal skills are required

Account Manager Account Support Centre Resume Examples & Samples

Respond to routine operational service and support inquiries from Visa client institutions
Provide information and direction for customers regarding VisaNet Core Application Services, General Transaction Research, Billing, User ID and similar queries
Log service requests plus resolutions in a timely and accurate manner for call or problem tracking and knowledge base software applications
Organized in tasks and activities
Constant evaluation of work already done and striving for improvements in work processes and work results
Stretching the bar on agreed upon objectives
Active participation in meetings, contributing ideas to ensure a positive outcomes
Willingness to take on new challenges, explore new ideas and be flexible in handling expanded job scope
Bachelors/Degree or equivalent experience. Typically requires a minimum of 2-3 years experience in a customer facing role in software, financial or information services
Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
Ability to set priorities and manage customer expectations, and work both as part of a team and independently
Confidence when speaking to clients or internal stakeholders
Solid verbal, written and interpersonal skills are required

Senior Account Manager Account Support Centre Resume Examples & Samples

Respond to complex operational service and support inquiries from Visa client institutions
Assume appropriate decision-making authority to ensure flawless execution against clients’ needs
Perform transaction and process research to analyze potential technical or operational problems or issues
Work with stakeholders within CSS (Client Support Services) and non-CSS organizations to resolve client issues
Represent complex customer operational requirements; negotiate and manage expectations internally and externally
Be accountable for delivering against commitments to clients
Provide mentoring and Subject Matter Expert support to other team members
Passion for results as demonstrated by
Bachelors/Degree or equivalent experience. Typically requires a minimum of 5-6 years experience in a customer facing role in software, financial or information services
Customer focus with proven ability to establish productive working relationships with staff and management at all levels
Proficiency providing technical and consultative support to external customers and confidant when speaking to clients or internal stakeholders
Excellent verbal, written and interpersonal skills are required
Language – proficient in English plus either Russian, French or Arabic
Knowledge in payment systems or worked in Vendors/FIs to develop applications for the payments industry

Account Support Executive Resume Examples & Samples

Producing and supporting customers with quotations and updating and recording information onto a CRM system
Following up on quotes and create purchase orders
Responding to queries and reaching a proactive solution
Working through reports, managing cancellations, providing purchase order numbers
Supporting the sales team and developing supplier relationships

Inside Sales Account Support Resume Examples & Samples

Develops a call plan for assigned regions to contact identified target accounts on a scheduled basis to achieve assigned monthly sales and account maintenance goals
Maintains customer files, contact information and call history into appropriate sales reporting tool
Promotes and sells a product portfolio through direct customer contacts and developed opportunities
Customer service experience on a phone call center environment (2 years)
Inside or outside sales experience (2 years)
Foodservice, hospitality, beverage, and/or consumer products (1 year)
Ability to communicate clearly and concisely, both orally and in writing
Basic skills in Microsoft Word, Excel and PowerPoint

Account Support Senior Associate Resume Examples & Samples

Coordination and project management activities by transferring non-technical tasks, promoting proactive coordination
Day-to-day coordination of engagement teams, their activities and service delivery on a service line basis to increase maximum utilization or efficiency
Coordinate day-to-day non-technical activities for risk management and independence requirements such as develop, file and archive documentation
Contribute to team meetings and in the key account planning/management process – regularly review the account and service(s) against milestones and oversee follow up on action items; collaborate with Business Development as appropriate
Act as a central point of contact for the team. Focus on proper and efficient communication with the EY team and with the client – Identify, disseminate and communicate the appropriate knowledge to all stakeholders
Provide in depth analysis on engagement economics (e.g., hours/budgets/estimates to complete, fees, billings; and offer suggestions for utilization improvement using service line knowledge
Collaborate with account teams and resource management to schedule staff and resolve issues
Introduce, implement and drive firm initiatives impacting the engagement/account
Work closely with EY’s Global Talent Hub (GTH) in delegating routine tasks
Reduce the amount of time that technical management (Manager through engagement Partner) spend on Service Line engagement coordination and project management activities by transferring non-technical tasks, promoting proactive coordination, and driving engagement management leading practices on a Service-Line basis
Collaborate with Financial Management Associate (FMA)
Serve as subject matter specialist in the firm’s tools (e.g. Global Tool for Acceptance & Continuance (GTAC), Global Independence system (GIS), etc.) practices and policies
Supervise and monitor the work maintaining overall responsibility for task completion
Quickly grasp knowledge and serve as subject matter specialist in the firm’s tools practices and policies
Assist in the training and mentoring of other ASAs, including frequent knowledge sharing and serving as a visible role model amongst peer group
Identify and promote opportunities for leading practices/ process improvements for both the ASA program and the engagements/accounts supported
Receives limited supervision and m ay have responsibility for reviewing or coordinating the work of others
Often work at client location; May require travel
May be assigned multiple clients/engagements
Self-motivated, work independently, adept in fast-paced changing environment
Adhere to firm independence requirements
A strong executive presence and ability to pro-actively manage upwards to ensure that project deliverables meet the agreed timeline
Ability to supervise offshore resource(s)
Effective delegation and time management skills
Strong organization, analytical/math, attention to detail, prioritization, project management and customer service skills
Excellent interpersonal, written, verbal, listening, influencing and presentation skills
Solution oriented; address all relevant information/data and develop practical solutions
Solve moderate to complex problems
Intermediate knowledge of service line and engagement, and of the firm’s structure, key personnel and organizational policies/procedures
Understand independence rules and use of firm tools, e.g., Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), Global Financial Industry Services (GFIS)
Collaborate effectively within account team and with client personnel, and in a virtual/distributed team environment
Effectively coordinate simultaneous projects and prioritize multiple tasks, including multi-location coordination
Meet tight deadlines, perform high-quality work and apply diligence in follow up
Effectively summarize and conclude on work, applying appropriate documentation standards
Protect confidential and proprietary information
Master use of intermediate functions of firm standard and service line-specific software applications and databases, e.g., MS Excel ((advanced functions of excel required), MS PowerPoint, Global Accounting & Auditing Information Tool (GAAIT)
7 years in a related field requiring strong analytical skills
Preferred experience in a professional services environment

Account Support Center Resume Examples & Samples

Provide information and direction to clients regarding Visa products, tools and services, Visa rules, integrated billing and transaction research
Act as liaison for the client; provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support
Proactively work with the client to identify strategic opportunities and operational cost efficiencies, manage moderately complex assignments that are diverse in scope, and search out appropriate courses of action
Research and resolve client's business and transaction processing and billing issues by obtaining and examining all relevant information to determine cause and facilitate resolution
Identify and analyze processing issues with client impacts; consistently communicate situational status and resolution; advise on SLA performance both internally and externally as appropriate
Bachelor's degree or equivalent experience. Requires a minimum of 5 years' experience in a customer support role in financial services, payment card, software or information services
Business fluency, verbal and written, in English and Spanish required

Account Support Executive Resume Examples & Samples

Providing exceptional customer service response over the phone and seamless continuity
Taking responsibility for key accounts as first point of contact
Responsible for resolving day to day queries, including processing of all orders and any correspondence relating to those orders with the key clients
Working in partnership with all other department to ensuring timely delivery of all orders and manage customer expectation accordingly
Proactively track and trace deliveries to assist in full 360 support during the order process
Investigate and resolve customer credit queries
Provide reports and analysis upon request to the customer
Provide quotes and explanations of lead times and inventory queries

Technical Account Support Resume Examples & Samples

Interface with and manage assigned customers to resolve technical issues on Polycom products via phone, email, or on-site
Gather problem descriptions, log files, configuration data, and analyze them in order to determine root cause of problems and finding solutions
Document known issues, and solutions or in a technical bulletin or solutions database
Participate in rotating on-call schedule to provide 7x24 support to customers

Senior Product Analyst, Account Support Resume Examples & Samples

In depth analysis of digital health consumer data, including
Advanced degree in an analytical field (math, business, statistics, hard or social sciences) and 3+ years in data analytics, or BA in like field with 5+ years experience
Using data to solve complex business questions
Communicating data stories in written and verbal form to wide audiences of varying levels of sophistication
Tableau visualization
Programming in a scripting environment (e.g. Python)
Dexterity with an advanced statistical package (e.g. R, SciPy)

Team Manager Account Support Resume Examples & Samples

Master’s degree, or equal level obtained by working experience
Minimum of 2 years’ experience in a Team Manager’s role
Excellent knowledge of Excel
Preferably experienced in working in a matrix organization
Experience in Project Management
Sound knowledge of IT systems (e.g. Siebel, CRM)
Sharp analytical and conceptual skills
27 days of leave
Solid Pension Plan, with a choice between a collective pension plan an individual pension plan
You can participate in the convertible personnel bond scheme
Flexible working arrangements
Travel allowance for commuting
Reductions to several personal insurance packages due to our collective agreements
Additional benefits, such as memberships to Elsevier’s magazines, discount on books and in-house sport facilities
Numerous training, coaching and e-learning modules for long term job opportunities and development
Several local and global networking communities to share best practices and knowledge

Account Support Executive Resume Examples & Samples

Implement sales strategies of e-com/taobao business., support Shanghai e-com client to achieve their key business indicators, Including sales target, perfect screen management, brand management, price of compliance management, inventory management, etc
Complete customer management of top key client, including annual joint business planning, marketing planning and execution, support regional sales to achieve sales and financial goals, and engage customers
Responsible for the cost of E-commerce Sales
Work closely with company cross functional team, based on Mars business strategy and customer insight into the unique business opportunity, with customers to develop customized business acceleration program, and implementation
With help of the platform, further learn e-com consumer purchase path, buying habits, and a pet owner habit, to build online consumer insight and understanding
Support the development of the taobao, and formulate long-term channel strategy, customer financial investment model, to ensure that the mutually beneficial and win-win with customers
Data analysis and demonstration
Taobao and e-commerce relevant experience is preferred

Account Support Coordinator Resume Examples & Samples

Process new sales in CRM
Prepare subscription agreements and manage customer signature process
Ensure all business is processed by year-end per customer-specific guidelines
Ongoing responsibility for the validation of the process for processing active renewals and new business
Analyze usage reports for upsell of other electronic products
Assist sales people with materials and collateral for their sales calls
Responsible for contract execution and acts as the coordinator for all correspondence and agreements from the customer. Lines up all required internal resources to get the contract executed
Process and complete active renewals for assigned sales team in line with year-end target
Maintain data quality at or greater than 99.5% for agreement details in CRM
Communicate with customers regarding details of their license agreements, product details, quotes, etc
Act as a central contact for customers and take ownership of customer issues and work with internal stakeholders to ensure quick resolution
Liaise with electronic helpdesk on any access and entitlements issues
Liaise with CIM, IG and E-Delivery on a regular basis to ensure smooth transition of all business
Work with legal, customers, and account managers to prepare license agreements and have them approved by all parties
Responsible for obtaining approvals from all stakeholders for any non-standard CRM agreement
Utilize call tracking system for customer interactions and maintain a 95% SLA and 90% customer satisfaction score

Account Support Analyst Resume Examples & Samples

Meet with customers and account teams and act as Subject Matter Expert on reporting deliverables
Work with NCR Services teams around the region to support the business
Provide customers and NCR associates with the required reporting
Degree in Business Administration or Computer Science (or equivalent education, knowledge and/or experience as determined by the hiring organization)
Analytical and/or technical experience, p

Account Support Coordinator Resume Examples & Samples

Monitor assigned service calls and update as needed using Call Management Systems, escalate as needed to meet Service Level Agreements (SLAs)
Follow up on calls to resolution and update call text where appropriate
Participate in conference calls as required
Escalate urgent service needs and CSE-related issues and concerns to appropriate management team
Contact customers with estimated times of arrival as necessary, as well as, obtain additional information to decrease escalation volume
Manage database of all service calls relative to assigned accounts and run daily, weekly, monthly, chronic and technician reporting in addition to reports requested by banks or Diebold management
Interface directly with technicians, National Account Team Reps, branch, NROC and divisional associates to maximize customer uptime and minimize repeat and chronic problems
Provide National Account Team with early warnings of potential chronic problems
Notify Field Technicians and CSMs of excessive response and repair times
Act as liaison between technicians, business teams, National Account Teams, and banks in addressing specific problems and issues related to Diebold service performance
Provide focused support to urgent customer situations
Ability to use logic and understand business efficiency
Demonstrate the ability to communicate (oral/written) effectively, interface with customers and function well within a team environment
Microsoft Word and Excel skills
Ability to learn new systems/software in above average time frame
Associate's degree preferred or relevant equivalent experience
1-3 years experience in customer service, call center, field service or high volume production scheduling required

Account Support Analyst Resume Examples & Samples

Build effective working relationships with the sales teams and internal processing teams such as Finance, Collections, Back Office, IADP, Support, Pricing, and Product
Maintain turnaround time to meet the business requirements
Maintain required accuracy rates to ensure fulfilling needs
High School diploma or equivalent experience
2 or more years working experience with some experience in a team environment and general business experience
Requires proficient use of Outlook, Excel and Internet Applications
Requires higher mathematical skills, some Accounting experience a plus
Requires general knowledge/ability to quickly learn the contract processes
Strong organizational, time management and forecasting skills
Ability to multitask and quickly switch focus as needed
Analytical abilities to research and organize data
Internal experience with MBS and contracting/billing preferred, including prior experience in Accounting, Collections, Finance, Sales Support, Credentialing, Customer Support and Product
Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge
Skills required include strong customer service skills, organization, problem solving, attention to detail, interpersonal skills, and outstanding communications skills

Account Support Resume Examples & Samples

Associates Degree (Business Admin
Minimum three (3) years of comparable work in a customer service client relation or sales role required
Prior experience in a health insurance environment preferred
Effective oral and written communication skills
Ability to communicate clearly and concisely with all levels of the organization and with outside employer and community groups
Ability to work in a fast-paced collaborative environment with limited supervision
Working knowledge of Microsoft Office applications with intermediate proficiency
Ability to be responsive to the needs and requirements of the customers and to provide effective ongoing servicing and support

Account Support Analyst Resume Examples & Samples

Account Support Analyst (ASA) will serve as a single point of contact for all region specific Managed Services (MS) offers for non-operational issues (i.e. Change, Work Request, Customer Query, Security questions etc.) and is accountable to drive closure to these issues
He/ She will help drive standardization of process that involves customer escalations, triage and resolution
Manage contract performance, Service Level Agreement (SLA) compliance for MS customers and serve as an internal point of escalation for any SLA non-compliance
Deliver MS contractual reporting that a customer is entitled to
Responsible for any move, add, changes and discontinuation of HW, SW, Networking gear and Services to a customer account
Act as a change manager for the customer and participate in change advisory board (CAB) to drive change requests. He/ She will drive Change/ Work Requests into an ITSM tool for proper triage and approval
Conduct regular monthly service reviews and participate in executive quarterly business reviews if applicable. He/ She will set up ad-hoc technical reviews, commercial or strategic reviews upon customer request
Passionate individual to drive customer loyalty and customer experience
Effective communicator and 3-5 years of experience in a customer support role or in a sales capacity
Familiarity with ITIL concepts and ITSM
Basic project management skills
Six Sigma Yellow Belt certification

VP, Account & Support App Dev Resume Examples & Samples

7 years minimum leading a software organization at the Director level or higher
5 years minimum experience in a customer facing products/services environment
5 years minimum as a contributing member of a software or engineering organization
10 years minimum experience in managing complex projects
10 years minimum working within an application development environment
15 years minimum working with technology in a contributing or leadership capacity

Account Support Coordinator Resume Examples & Samples

Becoming involved in client support activities
Working alongside and supporting the engagement teams
Coordinating their activities
Organisation of the engagement
Maintain databases and other technology tools to support the team
Schedule client and team meetings
Ensure details of meetings and action points are recorded and followed up
Coordinate ad-hoc resourcing and utilise the resource systems to ensure efficient planning and reporting
Word with resource system for initiation of draft of engagement letter for senior management review
High level of organisational skills
Enjoy coordinating and planning a number of activities simultaneously
Understand and enjoy working with process
Strong experience in maintaining databases
Ideal candidate will have demonstrated initiative, the ability to identify possible clashing requirements and their solutions
Have a high level of energy and enthusiasm to provide excellent client services and have the ability to build networks both internally and with clients

High Risk Account Support Resume Examples & Samples

Performs detailed analysis based on quarterly account activity, including average totals for cash deposits and withdrawals, DDA transfers, wires, ACH, deposited and cleared checks, monetary instrument purchases, and ATM withdrawals
Conducts research to understand the nature of business associated with high risk business accounts including their major vendors and suppliers
Completes EDD worksheets and determines whether flagged account activity is typical consumer account operations or explainable based on nature of associated business; closes accounts outside of established risk parameters
Works closely with Branch personnel on researching and analyzing high risk accounts; provides support and service on EDD related inquires and issues
Fulfils law enforcement and government agency requests for documentation related to previous Suspicious Activity Report filings, such as copies of statements, signature cards and transactions
Performs other job related duties or special projects as assigned
Solid technology and research skills including proficiency in Microsoft Office applications (Excel, Word, Outlook), and the ability to navigate banking systems (Mozart, Bancline, BAM SAR Manager, Evision), internal portals, and public data websites
Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and met deadlines in a fast paced, high volume environment
Effective verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with internal and external parties
Self-starter possessing the ability to work independently while supporting a team environment
Customer service orientation with developed analytical, investigation, and problem resolution skills
Ability to follow directions, apply proper policies, procedures and guidelines, and make objective decisions based on analysis of data within restricted time frames
Excellent attention to detail and high concern for data accuracy
Working knowledge of, or ability to quickly gain an understanding of, banking policies, procedures, laws and regulations as they relate to Enhanced Due Diligence reviews and the Bank Secrecy Act including advanced knowledge of Regulation CC and E
1-3 years applicable banking or financial services industry experience
Risk management, business documentation, or compliance experience preferred

Account Support Analyst Resume Examples & Samples

Position is responsible for providing customer-specific analysis leading to improved service fidelity and customer profitability
Position required to maintain working relationships with all WCS operations-focused groups, including, but are not limited to, the Field Support Centers, Field Operations Management (primarily TMs), the Worldwide Service Logistics organization, the Billing Operations Center and Customer Advocates, 3rd party contractors, Depot Repair centers, and Customer Care Centers
Position must have a thorough understanding of WCS systems, operations and policies, and customer contract specifics that are used to resolve customer problems; Work with many implementation roles such as Project Managers and Implementation Managers/Coordinators as NCR implements solutions; May be required to coordinate WCS internal projects for the customer
Responsible for evaluating ongoing effectiveness of Parts Plan with the Logistics Analyst & provide updates; Provide information to the Logistics Analyst for account-specific Parts Plans
Communicate specific SLA (Service Level Agreement) requirements to specific locations; Actively assist in SLA commitments including running the SLA monitoring tool daily; Analyze account-specific subcontractor performance and match to SLA requirements for compliance
Participate in installation planning sessions; Communicate major account specific install base changes to all Services operational groups
Run standard and ad hoc reports; Gather information for the Critical Care Process when needed
Work with customer help desks on specialized SLA management activities when normal NCR processes are failing; Meet with customers and account teams and act as Subject Matter Expert on reporting deliverables
Implements and maintains KM sub-components; Creates business rules for applications and writes tutorials
Customizes knowledge application features such as navigational views
Ensures successful design, development, and deployment of global services processes and related infrastructure; Manages portions of a project; Tracks, updates, communicates project status, scheduling and documentation
Able to quickly determine next steps in problem resolution process, including customer notification, updating, relationship managing, and escalation
High school Diploma or GED; Bachelor’s Degree preferred
1-3 years of Customer Service/ Account Support experience
Analytical and/or technical experience, preferably within NCR Services
Excellent analytical experience utilizing Microsoft Excel
Knowledge of EDW queries, Gasper system knowledge, D1 system knowledge Excellent written and verbal communications skills
Experience in the various NCR Lines of Businesses preferred

Customer Account Support Resume Examples & Samples

Responds to inbound and outbound requests involving products and/or services
Achieves expectations for all defined performance and quality metrics
Manage competing priorities
Help others on the team when asked to do so by Leadership Team to help maintain customer satisfaction
Utilized for new hire support at the direction of Leadership Team
Professionally investigates and resolves customer concerns
Consistently maintains a positive attitude
Contribute to project teams as assigned
Appropriately discusses and promotes Siemens services and products based on customer needs
2-5 years of experience in customer related role
Demonstrates strong communications skills
Resourceful, analytical and adept at making decisions and multi-tasking during fast-paced and stressful situations
Works as a member of a team and displays flexibility adaptability to change
Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity

National Account Support Resume Examples & Samples

Address client needs as they occur; demonstrates strong sense of customer service
Works with clients and National Account Coordinators/Account Managers to ensure that a proactive approach is taken in supporting clients. Employee Files for Random pulls are accurately loaded in time for the client’s cyclical Randoms selections
Proactively reviews client reports; identify changes in business trends that may indicate service opportunities
Assist National Accounts as needed with coverage, as related to staffing needs and workloads
Make system changes/updates to client accounts in various internal systems
One (1) to two (2) years’ experience in a customer service environment
Proficiency in Excel, Word, and Outlook (essential)

Account Support Process Improvement Analyst Resume Examples & Samples

6-Reporting Relationships & Interactions
Process modeling skills
Proficient with Microsoft Office (Knowledge of Excel, Word, PowerPoint)
Discretion combined with poise and professionalism in all communications
Must be able to exercise good judgment regarding information which may be confidential
Must have excellent communications skills both verbal and written in English and Spanish
The ability to operate effectively and efficiently in a challenging with minimum supervision, fast-paced environment
Customer service-focused with ability to work collaboratively with several teams simultaneously
Ability to multi-task and prioritize work with attention to detail
Solid planning and excellent organizational skills

Account Support Executive Resume Examples & Samples

Being responsible for covering, distributing Mars Petcare products and services to existing and prospective customers (pet clinic owners) in the VET pillar
Achieving target NSV and related KPIs of covered stores in the assigned territory
Establishing, developing and maintaining business relationship with existing and prospective customers in the assigned territory
Making in-person visits and trainings/presentations to existing and prospective customers
Researching sources for developing prospective customers and for information to determine their potential
Delivering Petcare`s brand vision and product knowledge to existing and prospective customers
Assisting and participating in marketing events of new customer recruitment and consumer education activities such as seminars, trade shows, and compound samplings, etc…
Providing consultative selling by developing clear and effective written proposals/business plans for existing and prospective customers to reach win-win situation and sustainable growth for our business
Analysing the territory`s potential and developing prospective customers to meet the target of store coverage rate, distribution rate and active store rate
Expediting the resolution of customer problems and complaints by cooperating with related departments (customer service, logistics, etc….)
Communicating competitor`s activities, service opportunities, special developments, information of Cuanhuo, or customer`s feedback gathered through field activity to appropriate company staff
Taking immediate corrective actions to maintain the business growth
Adhering to all company policies, procedures and business ethics codes in field activity
Following up for collection of payment and ensuring DSO is within target
Maintaining the freshness of RC product in the stores and implementing special sales activities to reduce stock
Regularly attending company business review meetings, product knowledge training and briefings
QUALIFICATIONS
College and above education
Animal Medicine, Veterinary Medicine education background is a preferable
At least two years relevant working experience
Be honest, responsible and have good team spirit
Excellent negotiation, communication and coordination skills
Good market development and customer service experience
Can work under pressure
Good use of MS office software
Like dogs and cats

Account Support Analyst Resume Examples & Samples

Position is responsible for providing customer-specific ownership leading to improved service fidelity and customer profitability
Position required to maintain working relationships with customer and all internal Services operations-focused groups, including, but are not limited to, the Field Support Centers, Field Operations Management (primarily TMs), the Worldwide Service Logistics organization, the Billing Operations Center and Customer Advocates, 3rd party contractors, Depot Repair centers, and Customer Care Centers
Position must have a thorough understanding of Services systems, operations and policies, and customer contract specifics that are used to resolve customer problems; Work with many implementation roles such as Project Managers and Implementation Managers/Coordinators as NCR implements solutions; May be required to coordinate WCS internal projects for the customer
Responsible for managing the Voice and Wireless contract to achieve customer SLA
Responsible for attending and chairing customer review meetings and addressing actions to meet customer contract and SLA
Work with customer to identify call trends, identify root cause and kick start call reduction initiatives
Responsible for managing specific third parties contracts in order to meet NCR and Customer SLAs. Attend vendor and customer meetings when required; Ensure that the customer uses the proper primary escalation contacts/processes within Services
Responsible for monitoring and challenging customer spend
Responsible for identifying and closing out revenue opportunities and meeting monthly T&M targets
Be an integral part of the SMO and act as a key liaison with required internal departments
Responsible for maintaining accuracy of install base
Responsible for maintaining Products End of Lifecycle phases
Position required to perform trend analysis on call volumes and initiate action plans to address with support of SMO
Required to be on call for one weekend in three
Position reports to Executive Service Manager

Account Support Analyst Resume Examples & Samples

1-3 years on the job experience in an office environment with a similar scope of work
Post secondary education is an asset
Basic Math skills (+,-, x,/, %)
Excellent MS Office skills (Especially e-mail, Word and Excel)
Superior attention to detail, high level of accuracy
Excellent time management skills. Ability to function effectively in a fast-paced environment
Ability to liaise and independently and follow up at a variety of levels including with peers, retail account managers, functional managers and external retailers
Bilingual (French/English) is an asset

Client Account Support Assoc Resume Examples & Samples

1) Process new agent contracts
2) Process new state appointments and update records accordingly
3) Maintains/updates agent records
4) Responsible for understanding and applying our department procedures and practices
1) High school diploma or equivalent
2) Two-four years of related experience

Account Support Executive Resume Examples & Samples

Collaborating both internally and externally to develop creative ways to enhance our customers' business as well as our own
Translate and submit customers specifications to provide accurate and detailed pricing options within 24-48 hours
Submit for orders to provide production schedules, same day or within 24 hours
Facilitating communication both internally and externally
Maintain ongoing relationships with current customers and prospects
Assisting in the strategic and administrative development of multi-year proposals and contracts
Two years experience in commercial print and finishing operations
Excellent customer service skills are essential
Self-motivated, detail oriented, highly organized, and have strong mathematical ability
Experience with Microsoft Office, particularly Word and Excel are required
Must be able to travel up to 10%

Account Support Rep Resume Examples & Samples

Provides dedicated support to all Client Associate positions , but does not perform managerial HR tasks Provides backup and peak workload support to all Client Associates in territory
Establish support coverage schedules with Managers and Site Coordinators Supports training of new employees, as required Supports administrative tasks performed by Client Associates Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
Ensures key contact list for all clients is maintained and available
Ensures day to day interface with account key contacts is maintained during coverage support
Work with account team to ensure the Value Assurance Process is current and up to date
Communicates to Site Coordinator and Manager all process opportunities identified during support period
Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed Provide accurate and timely monthly reporting of activities as required
Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)
Able to demonstrate use of organizational and time management skills to facilitate client deliverables
Able to demonstrate ability to manage multiple tasks
Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders, change user options) -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections
Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)
3+ years experience delivering services in a client environment

Account Support Analyst Resume Examples & Samples

Position responsible for ensuring contractual obligations with customers are met on a Service Request and systems basis; Coordinates activities associated with product/service resolution issues
Must have a thorough understanding of Customer Services systems, operations and policies, and customer contract specifics that are used to resolve customer problems
Required to coordinate Customer Services internal projects for the customer, tracks, updates, communicates project status, scheduling and documentation
Communicate specific SLA (service level agreement) requirements to international locations
Work with customer help desks on specialized SLA management activities, when normal NCR processes are failing; Maintain customer relations and observe customer process change
Run Standard and ad hoc Reports; Gather information for the Critical Care Process when needed; Ensure customer data integrity in ES system for service delivery, billing and customer reporting
Provide information to Logistics Analyst for account-specific Parts Plans; Update Account Support Plan as required
Assist with determining Out-o

Account Support Resume Examples & Samples

Supporting Account Executives with contracts
Entering pricing information and orders in an accurate and timely manner
Assist with the management and delivery of services
Attentive to detail with the ability to multi-task
Problem solving and customer service oriented
Bachelors degree/ 3 + years in related field

Leo Account Support Rep Level Resume Examples & Samples

Support to all Client Associate positions
Provides backup and peak workload support to all Client Associates in territory Establish support coverage schedules with Managers and Site Coordinators Supports training of new employees, as required
Supports administrative tasks performed by Client Associates Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
Ensures there is a current roster of employees and associated duties for effective coverage support
Work with account team to ensure the Value Assurance
Process is current and up to date
Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed
Coordinates and fair shares overtime requirements
Tracks overtime by account covered to ensure proper billing
Able to lift and move up to 50 pounds
Ability to demonstrate problem resolution skills and escalation process
Able to demonstrate excellent verbal and written communications
Able to demonstrate intermediate knowledge of MS Excel or equivalent -- Navigate multiple worksheets within a workbook -- Create charts/graphs -- Use basic math functions -- Create basic formulae
Able to demonstrate working knowledge of MS PowerPoint or equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options
Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications
Able to demonstrate ability to recognize PC to printer connectivity
Able to demonstrate basic knowledge of Digital Front Ends
Able to demonstrate functional knowledge of MAC when required by client

Account Support Coordinator Resume Examples & Samples

Responsible for project management and reporting for the client management process to ensure that due dates and deliverables are tracked and on schedule for all client activities as assigned by manager and team. Attends client conference calls and onsite meetings to document client deliverables, client summary notes and follow up items
Prepares and develops client presentations. Assists in the development, coordination and materials necessary for site visits/client meetings
Coordinates or independently completes special projects according to manager's general instructions. May assist manager or other staff members with more complex and detailed client projects

National Account Support Supervisor Resume Examples & Samples

Responsible for interviewing, hiring, and overseeing the successful onboarding of new team members
Ensure proper training and development of each support representative on systems and processes to raise the overall delivery of customer satisfaction
Review, evaluate and enhance processes and functions to ensure maximum efficiencies
Work with National Sales Team in assisting with the growth of National Account customers

Account Support Lead-s&p Global Resume Examples & Samples

Bachelor's degree or equivalent and customer service and technical support experience in products and services related to the appropriate business unit
Proficiency in desktop software programs, necessary in successfully executing against job requirements (Word, Excel, PowerPoint) and other software packages as necessary (CRM, Order Management, etc.), as well as functional knowledge of network systems necessary to complete tasks, and manage duties accordingly
Ability to multi-task and prioritize on a daily basis
Strong analytical skills to review processes and procedures identify and present necessary changes
Exceptional written and oral communication skills to facilitate communication and interaction with all staff levels and customers, including those that may not clearly speak English
Understand complex problems, and identify and present viable solutions with confidence

TnT Account Support Manager Resume Examples & Samples

Lead to support all Business levels of T&T accounts
Provide operation support to all TnT accounts in mainland China
Ensure to meet cusotmer expection on service delviery quality
Ensure to meet team revenue target and contral the cost

Account Support Rep Resume Examples & Samples

Provides dedicated support to all Client Associate positions , but does not perform managerial HR tasks
Supports administrative tasks performed by Client Associates
Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
Provide accurate and timely monthly reporting of activities as required

Account Support Analyst Resume Examples & Samples

Provide market area Risk Sales support for all customer related order requests with accuracy and timeliness (new and existing customers)
Acts as a liaison between Sales and Credentialing, Fulfillment, Product Mgrs, Customer Accounting, Customer Support, Finance and Customer Operations teams providing a single point of contact for all Onboarding related processes
Implements all Onboarding related requests in outlined workflow & processes
Provide timely and accurate completion of essential team reports including: weekly & monthly sales report
Communicate policy and procedural updates
Identify, coordinate and implement processes improvements in the areas of Onboarding simplification, workflow, billing/invoicing and general back office support
Investigate and improve customer satisfaction issues including customer billing and invoices, order processing and Credentialing
Coordinate and facilitate productivity and efficiency tools (Order To Cash workflow)
Basic knowledge of the Risk On-boarding process balancing both the needs of the business and the customers
Build effective working relationships with the sales team, internal processing teams, and customers
Coordinate all special projects and follow through to completion
Work closely in a team environment
To carry out general day to day duties as and when required to ensure the smooth running of the business
Higher education qualifications preferred
Previous experience in a team environment
Experience of the contract processes, back office systems and RISK products
Demonstrated analytical experience desired to include analytical abilities to research and organize data
Demonstrate outstanding networking capabilities and exhibit a professional demeanour, business maturity, and technical knowledge
Some travel required for annual Onboarding training (Boca Raton, Alpharetta or Dayton campus)

Sales Key Account Support Internship Resume Examples & Samples

University Degree in Business Administration or MBA
Availability for internship (12 months)
Previous trainee/job experience valued
International experience/profile valued (ex. Erasmus)

Client Account Support Manager Resume Examples & Samples

Lead the development of the call center strategy and operating model
Manage vendor relationships
Lead and develop a team of call center professionals
Implement process changes and technology enhancements to improve acquisition efficiency
Partner with the marketing team to align call center resources to maximize marketing acquisition costs
Oversee call volume forecasting and resource management
Establish a results driven call center culture
Oversee call center compliance

Account Support Senior Associate Resume Examples & Samples

Develop strong working relationships with external client personnel, and meet client expectations
Strong organizational, mathematical, customer service skills and good attention to detail
Proficient in Microsoft Word and advance functions in Excel

Customer Account Support Resume Examples & Samples

Dispatches Original Equipment Manufacturer, 3rd Party and Dealer Accounts
Coordinates Preventative Maintenance Services with Original Equipment Manufacturers and 3rd Party Partners
Handle requests from Siemens Client Service Managers
Coordinates MRI Helium Fills with 3rd Party Partners
Coordinates Chiller Preventative Maintenance Services with 3rd Party Partners
Handle specific customer Quality Initiative Projects
Associate degree or equivalent experience

Sales Account Support Analyst Resume Examples & Samples

Interact with sales teams and managers in order to understand the workflow across accounts
Perform analysis to understand work content, and process constraints
Should be pursuing an undergraduate degree with a focus in Business, Accounting or Finance
Proficient use of analytics software (e.g. Excel, Access, etc.)
Ability to identify process gaps and solutions and document, communicate and train others on new reports or processes
Ability to acquire and analyze information from a variety of sources and formulate and carry out a plan of action to resolve customer issues

Account Support Analyst Resume Examples & Samples

Responsible for managing the Counter Scales contract to achieve customer SLA
Strong customer facing skills
Knowledge of EDW queries, Gasper system knowledge, Oracle system knowledge preferable
Ability to identify, take ownership and resolve issues with a sense of urgency
Experience in the various NCR Lines of Businesses

Account Support Rep Resume Examples & Samples

High School or equivalent required, some college preferred
Aptitude for clerical work related to accurate alphabetical filing
Excellent verbal and written communication skills. Knowledge of business English, spelling, and punctuation
Ability to deal effectively with others and to work effectively in situations of high or moderate stress and fast-paced situations
Ability to lift, carry, push, pull, reach, stoop and climb to complete moderately demanding physical activities
Ability to interrupt work to deal with rush projects
Ability to remain focused on tasks at hand in spite of interruptions
Willingness to ask for direction as needed
The candidate must project a professional image and maintain a respectful approach with their colleagues as part of their work ethic
The position requires discretion in the handling of business confidential and sensitive information

Senior Account Support Coordinator Resume Examples & Samples

Exercises independent judgment and discretion responding to requests, arranging meetings and interacting with key contacts
Independently handles the setting up and maintenance of client project tracking reports and processes
Coordinates or independently completes special projects according to manager’s general instructions. May assist manager or other staff members with more complex and detailed client projects
Participates in additional client support related activities at the direction manager, and interacts with team to meet internal reporting requirements and deliverables
2+ years related experience in healthcare setting in customer service or account management, training or education

Account Support Analyst Resume Examples & Samples

The operations management analyst oversees the “order to cash” process for the hospitality industry, working with the appropriate teams across the company to turn order requests into delivered systems to our clients sites
The incumbent is also responsible for the communication of order information & issues back to the necessary teams
This is a communication intensive role that requires a high level of multitasking and the ability to work with multiple teams across an array of different disciplines
Data management experience is preferred, but not a required
Basic understanding of database and spreadsheet applications
Ability to quickly learn new applications
Ability to receive and handle large quantities of data for analysis and submission
Flexibility; able to quickly transition between working with a team and spending long periods of time crunching data
Previous experience with Access
Previous experience with data entry and/or analysis

Key Account Support Resume Examples & Samples

Engage customers or customer support team to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products. Make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company
Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before commencement of production
Provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job. May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments
Confer with customers or customer support team throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples
Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers or customer support team regarding the resolution of issues
Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards
May mentor junior level Print Production staff or work on special projects

Key Account Support Manager Resume Examples & Samples

Achieve customer OP plan within targeted TP budget, achieve JBP P&L targets with the account
Deliever quality account management in the areas of new products speed-to-shelves, normal shelf and second display, promotion, pricing, inventory, etc
Work closely with field and other internal teams to ensure execution excellence & operational efficiency
Lead Joint Business Plan & Trade Term Negotiation with top national and regional KAs
Base on the understanding of Mars business strategy and customer opportunity, to develop in-store initiatives to implement plan, to consolidate Mars' leadership in Pet Categories
Develop and strengthen partnership with the account, including Top-2-Top, Category Captaincy, etc
Strong performance record in Sales or Account Management
Data analysis and presentation skills
Fluent in English writing and speaking

National Account Support Coordinator Resume Examples & Samples

Preparing professional proposals & presentations
Providing customer service and problem resolution
Managing customer action items as required
Intercepting phone calls and emails to resolve issues
Procuring and or creating reports and data for customers and sales associates
Providing professional research on customers and prospects
Creating account profiles and meeting preps as needed
Providing proximity mapping reports for proposals and other presentations
Assisting with monthly mailers
Maintaining accurate customer & prospect list
Maintaining & prioritizing current renewal list
Preparing customer review reports/presentations
Preparing contract documents and schedules
Penske system usage (applicants will be trained on use): AMS, My Fleet, Fleet Net, Service Net, AS400, Work Flow, AD Hoc Reports
Making hotel & travel arrangements, submitting expense reports, and maintaining office supplies
2-3 years of experience working with customers either by phone or face to face required
Experience with marketing research and/or sales support highly preferred
Strong communication and interpersonal skills required
Proficient in the use of Microsoft Outlook, Word, Excel, Access, and Powerpoint

Account Support Rep Resume Examples & Samples

Travel to accounts supported using reliable dependable transportation
Provides backup and peak workload support to all Client Associates in territory
Establish support coverage schedules with Managers and Site Coordinators
Supports training of new employees, as required
Performs timely submission of billing requirements with all associated reporting (XSM)
Able to operate digital production press, document finishing (cutting, drilling, laminating)
Able to perform basic maintenance on multifunction office devices
Able to blend in to multiple work environments and become a respected part of each team
Able to be accountable, self motivated, and care about our customers
Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders, change user options) -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges
Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections
Able to demonstrate working knowledge of MS PowerPoint or equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications
Copy shop, and basic office printer maintenance experience a plus, but willing to train the right candidate. Customer service is top priority

Key Account Support Supervisor Resume Examples & Samples

Support Key Account Support Executives, evaluate customers’ complaints and ensure that they are dealt with expeditiously and satisfactorily
Work with the Key Account Support Manager to communicate and implement the approved procedures for handling and resolving customer issues in accordance with DHL policies and country specific requirements and thereafter ensure compliance by staff via Quality Audit
Assist the Key Account Support Manager to continuously review workload allocation of Key Account Support Executive to ensure optimal resource utilization, enhanced productivity and the most cost-effective and efficient service levels for current and future customer needs
Conduct joined visits with sales to handle escalated issues and standardized operation requests of key customers
Lead, motivate and supervise staff to ensure all duties are carried out efficiently
Prioritize, support and delegate work tasks accordingly

Account Support Resume Examples & Samples

Position responsible for ensuring contractual obligations with customers are met on a workorder and systems basis; Coordinates activities associated with product/service resolution issues
Required to have maintain working relationships with all WCS operations-focused groups, including but not limited to: Field Support Centers, Field Operations Management (primarily TMs), the Worldwide Service Logistics organization, the Billing Operations Center and Customer Advocates, 3rd party contractors, Depot Repair centers, and Customer Care Centers
Must have a thorough understanding of WCS systems, operations and policies, and customer contract specifics that are used to resolve customer problems; Works with many implementation roles such as Project Managers and Implementation Managers/Coordinators as NCR implements solutions; Required to coordinate WCS internal projects for the customer
Assist AS 3-4s, TMs, and/or ESMs in the following areas: Service Delivery and Service Fidelity, Evaluate ongoing effectiveness of Parts Plan with the Logistics Analyst & provide updates
Communicate specific SLA (service level agreement) requirements to international locations; Actively assist in SLA commitments including running the SLA monitoring tool daily; Analyze account-specific subcontractor performance and match to SLA requirements for compliance
Provide information to the Logistics Analyst for account-specific Parts Plans; Update the Account Support Plan as required
Assist with determining Out-of-Scope services rendered to the customer; Attend vendor and customer meetings when required
Participate in installation planning sessions
Provide input to the Customer Specific Service Aid Mini Manual (SAMM)
Ensure that the customer uses the proper primary escalation contacts within WCS
Supports the resolution of known software problems to be fixed in later releases
Prepares standard reports to ensure SLA is represented accurately
Perform analysis on all penalties for all NCR service delivery contracts subject to penalties
Run Standard and ad hoc Reports; Gather information for the Critical Care Process when needed; Ensure customer data integrity in D1 for service delivery

Account Support Analyst Resume Examples & Samples

Bachelor of Science or Master of Science degree in a discipline related to the product technology - usually electrical, mechanical, computer engineering, or computer science
Minimum of 3 years’ software related job experience (support/development) or High school education
Minimum of 3 years’ software related job experience (support/development/test)
Ability to work effectively in a team environment composed of peers and cross-functional members
Ability to be available for 7x24 on call if required
Willingness to travel at short notice as required

Wholesale Account Support Resume Examples & Samples

Lead Account onboarding and setup process including system account creation, creation of ship to addresses and coordination of vendor setup forms
Own and maintain account database by region including VAS requirements
Provide timely information to partners thru reporting and communications
Actively participate in account order activities as required by Customer Service Manager including order entry support, book maintenance and shipping reports
Provide regular accounts reports and summaries as required by internal and external partners
Work closely with different departments including but not limited to Sales, Merchandising and Finance partners to ensure accuracy of account information
Contribute to team operational performance, work against targets and ensure accuracy in deliverables. Seek solution to ensure minimal delay on deliverables
Ensure effective communication with management and business partners
Performs other work-related duties as assigned
High School Diploma required. College degree preferred
2 or more years of order management experience or related experience
Wholesale environment preferred
Knowledge of Sap or other ERP systems a plus
Organizational skills a must
Proficient in Microsoft Suite
Self-motivated, highly driven, professional
Sense of humor, willingness to laugh at danger and an appreciation of the ironic are all pluses

Account Support Agent Resume Examples & Samples

Live up to the Customer Promise- Delivered Exactly
Receive and handle all inbound internal and external Customer queries and manage through to resolution for specific Customer accounts
Action all Customer queries in line with the required processes and SLAs
Work as part of a team to ensure Great Customer service delivery – every time
Collate all operational and Customer reports from various shifts and other operational administrative duties
Engage proactively with Service Centres to ensure Customer requirements are received and actioned appropriately
Engage proactively with account management team to ensure visibility into Customer hot spots are identified and actioned through to resolution
Recognise and deal with Customer queries, requests and problems in line with the Customer account requirements
Identification and action of escalation issues
Undertake any other Customer account support duties as required
Experience of working in a Customer centric environment
Excellent communications skills both written and oral, GCSE pass in English and Maths as a minimum
Experience of delivering against targets and KPI’s
Accuracy and speed on data entry
Knowledge of Microsoft programmes
Ability to communicate at all levels and work across functions

Senior Account Support Resume Examples & Samples

Monitor EY contracts. Analyze agreements, KPI´s and working scope
Follow up on agendas and project compliance
Be the nexus between projects and client
Be the primary point of contact (PPOC) for a work stream for various projects. Communicate your progress and project status to the team lead
Assist team leads in managing clients and projects
Responsible for financial management, invoicing, authorizations, notification, planning, evaluation and coordination of different global teams involved in the process of managing customer relations
Coordinate and become involved in the coaching of associates in your team. Manage work and volume with efficient distribution of work among associates
Prepare global reports to clients
Ensure that the work done is within the budget and deviations have valid reasons or explanations
Identify project risks and opportunities for improving processes

Senior Account Support Analyst Resume Examples & Samples

High School Diploma (or equivalent); Bachelor's Degree preferred
Knowledge of EDW queries, Gasper system knowledge, D1 system knowledge
Willing to work non-standard business hours as required by customers

Senior Account Support Manager Resume Examples & Samples

Strong communication skills, both written and verbal; comfortable engaging in communication with all levels of management, both internal and external
Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
Excellent project management experience, with the ability to lead and handle multiple time-sensitive, cross-functional projects with competing priorities
Business development experience in striking partnerships of all sizes
Thorough tracking of action items and ability to take ownership of issues and see them through to resolution
5+ years game industry experience
Deep understanding of all current PlayStation and competitor hardware platforms, games, digital storefronts, and services
Proven track record of revenue growth and/or ROI improvement
Strong network of contacts in the gaming industry
Previous account management experience
Knowledge of independent game development

Account Support Resume Examples & Samples

Using computer and telephone, enters orders into the transportation management system
Coordinates and sets appointments for pick-up and delivery of freight
Communicates results to customers and team members
Advises team members and Director about operational issues as required
Assists in problem resolution, including developing contingency plans for loads in jeopardy
Monitors internal and customer scorecards to ensure customer metrics are met
Significant customer service experience
Must be a self-starter and driven to succeed
Strong and professional written and verbal communication skills Working knowledge of various Microsoft Office products including, but not limited to, Excel and Word

Key Account Support Executive, Based Leeds Resume Examples & Samples

Previous experience in a Contact Centre/Business Centre and/or sales environment is essential
Ability to cross sell and link sell and build effective customer relationships
Sound knowledge of the web with the confidence to guide customers
Proven ability to multi task
Demonstrable ability to work in a fast-paced environment demonstrating a positive attitude to change and outstanding customer service delivery
Ability to work under pressure, remain calm and diplomatic at all times
Computer Savvy – good working knowledge of Microsoft packages

Account Support Executive Resume Examples & Samples

Knowledge of the call centres and automotive market is desirable
Understanding of the latest technologies relevant to the call centre & automotive market
Qualified to A Level standard
2 years’ experience in a customer service / senior administration environment
2 years’ experience in the automotive business would be desirable
Proven successes in managing multiply relationships both internally and externally
Advanced skills and knowledge in the Microsoft Office Suite
Be able to communicate with, persuade and influence senior managers
Design and deliver compelling presentations with eye for detail to include structure, layout and grammatically accurate
Be able to source, analyse and interpret wide-ranging data and insights
Ability to work on their own to deliver comprehensive reports which can be presented to the Client
Recommendations to be provided to the Senior Management on the best options available to present the data to maximise the effect on the Client
Conducts him/her-self with professionalism, integrity and energy. Work effectively within a team, coach and inspire by example

Account Support Analyst Resume Examples & Samples

Prepare/Send/Monitor for business agreements
Audit monthly renewal list for accuracy so renewal letters can be sent timely
Provides web training for employer portal and ongoing support to allow employer to use self-service capabilities
Send Advance Funding/Welcome Letters for New & Renewal Clients
Answers Emails/Tickets and Phone Calls From Clients & Brokers Regarding Account Issues/Inquiries
Contact Clients when Funds are Low
Assists with the completion of Year-End Reconciliation Reports
Prepare Statements of Services (SOS) for all Changes Requested by Clients for Optional Services
Audit HRA Plan Documents completed by the Compliance Division
Attend Health Fairs/Enrollment Meetings as needed
Backup to Customer Service Phones
Work Overtime as Requested
Perform Other Duties as Assigned by Management

Client Account Support Analyst Resume Examples & Samples

Client and customer facing responsibility for day to day support of client management identified functions
Responsible for assisting with responding to complex inquiries, handling delegated tasks, assist with solving non-routine problems, and ensuring satisfaction with products and service for the Client Management team
Provide limited ad hoc telephonic or email back up and support upon request
Manage and deliver host of reports needed for clients and ad hoc requests
Provide response to emails and/or voice mails within 48 hours
Compliance with all mandatory training to broaden knowledge base and gain expertise
Become knowledgeable about new product and service offerings and support rollout of organizational initiatives
Document delivery to clients and brokers (ie, contracts/certificates, 5500’s, BAAGs, specialized communications, etc)
Assist with processes related to renewals, benefits at a glance documents, contract certificates, and system documentation in various software programs or tools
Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and internal customers
Assist with development of process improvements, development and documentation of policy and procedures for client management
Thorough understanding of health service products and services, and associated operating requirements to support the client management plan goals and sales processes
Utilize organization's sales information systems and document in Salesforce
The ideal candidate will possess the following skills
Familiar with multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, sales tracking systems)
Requires strong written and verbal communication skills and strength in critical thinking
Requires strong project management skills for designing, implementing and promoting health improvement strategies for clients
Influencing, negotiating, organizational and prioritization competencies required to effectively communicate and interact with all levels and functions within the organization, and with external partners
Client and customer focused with the ability to be a team player with the client management organization and matrix partners
Requires background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction

Corporate Client Account Support Resume Examples & Samples

Customer service/client relationship building skills
Experience building relationships with Corporate Clients
Working with Service Level Agreements
Understanding complaint identification and resolution
High level time management skills; the ability to plan and manage time both for day to day work and on-going projects, with multiple priorities being managed concurrently
Sourcing/identifying additional lines of business
Problem solving and investigative skills
Ability to drive own performance and improvement
Ability to research and drive own learning through research and initiative
Microsoft Excel, Word and Outlook to an intermediate level are essential. A basic knowledge of Microsoft PowerPoint is ideal but not essential
Education to A-Level equivalent or beyond; or examination passes in CII or IFS institutes or similar industry recognised studies
Knowledge of the Treating Customers Fairly principles
Group Pensions, Healthcare and Group Risk product knowledge
Flexible benefit experience
Working within Employee Benefits or other Financial Services would be advantageous but is not essential
Experience working in an environment where work is quality checked to maintain accuracy

Account Support Manager Hospitality Resume Examples & Samples

Service Account Management for key NCR Hospitality Customer(s)
The role is 25-30 % Sales and 75-70% Operations
The role will have P&L responsibility for account(s) and will own ensuring all services revenue is recognized in a timely and accurate manner and any service inefficiencies and service credits are eliminated from the accounts
Position is required to maintain excellent working relationships with all WCS & HSR operations groups, including, but not limited to, the Field Support Centers, Field Operations Management (primarily TMs), Help desks, the Service Logistics organization, the Billing Operations Center, Customer Advocates and potentially 3rd party contractors
Schedules, prepares and conducts regular meetings with internal and external customers to review service quality, plan and ensure new service assumption quality, review NCR Services policies and procedures, discuss customer specific service issues, seek to uncover new service opportunities, and ensure the integrity of all account information
Maximizing the margin on the account by eliminating all waste. This will require analysis of call volumes, areas of failure, process etc. to maximize remote resolution and minimize unnecessary CE dispatches and logistics cost
The role will also provide support to sales in terms of identifying and qualifying new service opportunities and providing consultative assistance in service related business
Responsible for analyzing and presenting standard monthly service reports to the customer, provide Critical Care Call escalations and implement action plans, and monitor parts plans
Ensure the Account Support Plan is updated as required
5 years of related experience
Demonstrated proficiencies in Microsoft Office Suite software
Extensive experience in managing Customers in IT services business
Flexibility in working hours/schedule

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