Telecommunications Analyst Job Description
Telecommunications analyst
provides direction and leadership for the design and implementation of LAN, WAN, and cloud VoIP telephony systems.
Telecommunications Analyst Duties & Responsibilities
To write an effective telecommunications analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included telecommunications analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Design and manage telecommunications projects with a goal to enhance and/or expand the current infrastructure
Design and implement queues, route patterns and agent skill set configurations
Participates in the design and maintenance of telecommunications
Participates in the design and maintenance of telecommunications networks
Examine protection, prevention, response, and recovery technologies and strategies, and contribute to the development of modeling and simulation tools and risk analysis methods to meet homeland security and other Federal agencies objectives
Understand and translate internal and external customer business needs into project design and data-driven insight
Responsible for analysis of application approach and technical design documents affecting all Wholesale data processing for all Wholesale applications
Monitor and maintain the VoIP telecommunication systems, gateways, circuits, voice mail and underlying phone network architecture
Administer and create dialer campaigns
Perform analyses of call detail records, finish codes and call flow
Telecommunications Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Telecommunications Analyst
List any licenses or certifications required by the position: CCNA, ACIS, ACSS, PKI, V3, ITIL, CCNP, ICCS, PBX, II
Education for Telecommunications Analyst
Typically a job would require a certain level of education.
Employers hiring for the telecommunications analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Telecommunications, Computer Science, Technical, Engineering, Accounting, Business/Administration, Finance, Economics, Information Technology
Skills for Telecommunications Analyst
Desired skills for telecommunications analyst include:
Relevant technologies as assigned
Microsoft Visio for system diagrams
Current systems to promote beneficial capabilities and leverage use of the system's features
Methods
Principles
Station cabling and jacks
Techniques used in PBX/Telephony troubleshooting and support
Cisco IOS
Design
Excel
Desired experience for telecommunications analyst includes:
Perform system administration and health checks
Monitor system usage and capacity to identify any potential performance issues
Build and maintain custom attendants, IVRs and handlers
Administer add, move, and change requests
Oversee, test and verify change tickets place with telecommunications carriers
Be responsible for problem ticket resolution, interacting with and supporting end users
Telecommunications Analyst Examples
1
Telecommunications Analyst Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of telecommunications analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for telecommunications analyst
- Assures compliance of the Telecommunications environment with security standards and policies
- Identifies customer system requests and resolves system problems
- Provides consulting services to Global Voice Services on new initiatives of varying complexity and provide analytical due diligence for acquisition and new business opportunities
- Develops proposals for medium to large Telecom projects and leads detailed requirement phases identifying, tracking, escalating and/or resolving business systems issues
- Assesses, researches, analyzes and documents sponsor/stakeholder needs in accordance with requirement
- Provide agent administration, reporting and monitoring
- Provide Tier 1 system support for the Guest Contact Center and Tier 2 support for other departments and end users
- Evaluates, recommends, and installs new and upgraded voice/data
- Apply telecommunications field experience to prepare and contribute analysis and assessment reports, data methodology and model reviews, briefings, issue papers, and technical publications
- Work with a team of experienced infrastructure experts to analyze the complexities of infrastructure dependencies and interdependencies, while applying expertise from the telecommunications industry
Qualifications for telecommunications analyst
- Ability to support, configure WebEx
- Should be able to manage multiple communications projects while also fielding requests and support from various sources
- 1+ years hands on experience designing and supporting call recording systems
- Prefer 1+ years of experience with AT&T Route-It
- Prefer experience or exposure to Avaya Aura Experience Portal
- Comprehensive knowledge with Polycom VC systems, Projectors, TV’s, switchers, amplifiers, Extron control panels, Knowledge within the digital signage arena is desired
2
Telecommunications Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of telecommunications analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for telecommunications analyst
- Cell phone support
- Circuit quotes with various service providers
- Circuit orders
- Monthly client reports
- Coordinate with Workforce Planning and Management teams to ensure that routing solutions follow best practices in meeting the client needs overall business objectives
- Maintain and update routing data in both CMS and the Toll Free Number databases and ensure appropriate communication to the parties requiring this information
- Lead communications across internal and external stakeholders that identify data integrity issues, risk assessments and impact analysis, to incorporate resolution and/or mitigation options
- Compile and present management level reports that summarize data quality and usage metrics, project pipelines and backlog
- Oversee process driven initiatives that enable the on-boarding of new customers to begin reporting data
- Assist stakeholders across the Enterprise Data Council to define and implement data governance strategies and procedures which support Enterprise Growth Initiatives and New Product Innovation
Qualifications for telecommunications analyst
- Provide Day to day operational global support for trouble reports
- Expertise in Avaya System and Session Manager programming
- Knowledge of ARS routing configuration
- Proficient troubleshooting SIP, TDM trunking and stations
- Avaya Experience Portal and SBC programming skills are preferred
- Perform all operational aspects of voice, video and UC support…Including, but not limited to, assigning phones, assisting with meeting scheduling
3
Telecommunications Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of telecommunications analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for telecommunications analyst
- Manage the creation and testing of business rules to correctly handle and use the data, including developing metrics and reports for all levels of management
- Utilize business intelligence tools to create analytical views and dashboards of the data set
- Conduct ad hoc data extractions and analyses in response to business requests
- Performing telephone system moves, adds, changes and deletes
- Provide support on all aspects of video teleconferencing (VTC) telecommunications, to include troubleshooting, diagnostics, reporting and follow up on incident failures
- Provide on demand support for real time warfighter/partner VTC events, in person, over the phone or email
- Use Remedy Ticket Management System to track and work all issues
- Work with COMSEC/KEYMAT devices such as KG194s and KIV7s to provide classified video services
- Provide support for IP video teleconferencing networks
- Brief and interface with Global Video Services (GVS) representatives and high level DOD counterparts on GVS issues
Qualifications for telecommunications analyst
- Monitor system performance, troubleshoots outages, and manages vendors
- Requires frequent sitting, normal or corrected vision and manual dexterity sufficient to operate computer
- Requires the ability to walk to various locations and to function in a stressful environment
- Requires clear verbal communication by phone and in person
- Preferred 2+ years’ experience with data handling/quality tools SAS, SQL, Spotfire, Tableau or other industry-standard tools
- Issue management with both internal teams and 3rd party partners/providers
4
Telecommunications Analyst Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of telecommunications analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for telecommunications analyst
- Enter and verify a variety of funding data in appropriate formats
- Track and verify quality of funding data from all sources
- Collect, review, and input data into a computer processing system and audit output data
- May be expected to code data and input data for computer processing
- Provide Obligation Verification Report (OVR) doc status via STAR-FL on a daily basis or as requested by the Government
- Provide Reimbursable Funds Checkbook Detail via Command Financial Management System (CFMS) on a daily basis or as requested by the Government
- Perform functions to include formulation of budget and cost estimates to support plans, programs, and activities, review and evaluate budget requests, control, and reporting of obligations and expenditures
- Process funding documents using financial applications to completion in accordance with Department of Defense (DoD) Financial Management Regulation (FMR) 7000.14-R and other financial guidance
- Processes approximately 40 funding documents per year
- Ensures data posted in the financial systems are accurate and complete
Qualifications for telecommunications analyst
- Experience in an Agile and/or Waterfall SDLC environment a plus
- Experience in market and/or product analysis a plus
- Any exposure to SharePoint is a plus
- Experience in business process management, or process improvement is a plus, whether in workplace or educational setting
- Must have experience in PBX/Key Systems, VoIP systems, wireless solutions, and cabling infrastructure installation/scheduling/testing
- Minimum of 2 years experience with Cisco VoIP technology and products
5
Telecommunications Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of telecommunications analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for telecommunications analyst
- Work independently on routine, continuing assignments
- Provides approximately 10 Program Designator Code (PDC) clarification reports on a monthly basis
- Receives approximately 100 phone calls per month, and approximately 102 emails per month
- Develops reviews, analyzes, and updates all rate schedule tables for the Joint Hawaii Information Transfer System (JHITS) Program Management Office (PMO) and the Military Departments (MILDEPS)
- Creates Switch Voice Service (SVS) queries for all new monthly actions
- Creates Trunk queries for all new Trunking monthly actions
- Creates all new miscellaneous queries for all new monthly actions
- Creates Ship line queries for all new monthly service actions
- Calculates and Inputs all Non-Recurring Charges (NRC) Price/Cost for all billable Contract line item numbers (CLINs)
- Calculates and inputs all Monthly Recurring Charges (MRC) Price/Cost for all billable Contract Line Item Numbers (CLINs)
Qualifications for telecommunications analyst
- Knowledge of regulatory environment for Japan
- Candidates must be U.S. citizens and possess and maintain a Secret Clearance at the date of hire
- Inputs and validates all Program Designator Code (PDC) clarification report into the summary Customer Service Agent (CSA) and inputs the appropriate corresponding date from each
- Responsible for monitoring, requisitioning, management and implementation of the installation telephone/data systems usage control program and certification program
- Creates and submits Move/Add/Change/De-install/Deactivate/ Reactivate/Swap (MACDDRS) Service Requests utilizing the Government closed system (Communication Management Information Tool (COMIT)) for Telephone/Circuit/Switch Voice Service/ Dedicated Transmission Services and other services for Joint Hawaii Information Transfer System (JHITS) Telephone Directory, Joint Hawaii Information Transfer System (JHITS) Service Agent (JSA) Terminals, Printers and Training
- Escort customers for Lead Military Department (LMD) & Joint Hawaii Information Transfer System (JHITS) as directed