Warranty Analyst Job Description
Warranty analyst
provides warranty Claim, Dealer Warranty Performance, and Truck History reports to other departments and dealers upon request.
Warranty Analyst Duties & Responsibilities
To write an effective warranty analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included warranty analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Manage/Maintain Microsoft Access database systems used to generate/report Warranty Spend performance
Lead warranty reduction process by working with CBG (Core Business Group) groups
Lead and assist various PD (Product Development) functional teams in identifying potential opportunities to offset warranty spend
Drive QB (Quarterback) Objective setting that align with a CBG (Core Business Group plan to deliver Year over Year improvement in warranty spend reduction
Lead and support warranty special ad hoc assignments with minimal supervision
Lead continuous process improvement enhancements
Support communicating issues to senior management regarding Warranty and on special assignments on short notices
Support annual development of Quarterback Warranty targets for Warranty Spend
Manage corporate learning prevent recurrence actions via corporate knowledge bases for the Quaterback process
Assures robustness of resolution actions
Warranty Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Warranty Analyst
List any licenses or certifications required by the position: ASQ, LSS, PMI, PMP
Education for Warranty Analyst
Typically a job would require a certain level of education.
Employers hiring for the warranty analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Engineering, Business, Finance, Education, Accounting, Mathematics, Associates, Computer Science, Statistics
Skills for Warranty Analyst
Desired skills for warranty analyst include:
Contract language and structure
Truck repair and the heavy-duty truck market
Vendor warranty and claims procedures
Bobcat products is recommended
MS Excel
ERP and CRM related software applications
Excel
PACCAR dealer organization and warranty system
Access
Artificial Intelligence
Desired experience for warranty analyst includes:
Ability to work collaboratively across business units’ hierarchy and functions
Financial, Data or Warranty analytics experience preferred
Ability to work effectively with customers, internal manufacturing personnel, internal design engineering, internal lab personnel & suppliers to help resolve financial, quality and supplier issues related to customer field warranty using effective corrective action & adjudication processes to ensure adherence to warranty agreements and contracts
Identifies and analyzes potential after-warranty repairs
Performs warranty research in the Ford AWS (Analytical Warranty System) of products manufactured by the company
Serves as focal point for incoming calls and AWS reports of product defects from Ford Corporation and Ford Automotive Dealerships
Warranty Analyst Examples
1
Warranty Analyst Job Description
Job Description Example
Our company is searching for experienced candidates for the position of warranty analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for warranty analyst
- Maintains tracking system of warranty replacement parts
- Serves as primary analyst of Ford DDL-EASI system
- Gathers and distributes data for monthly quality and warranty reports
- Performs other duties in support of Business Unit goals and objectives
- Collaborate with internal and external partners alike, including
- Forecast and supply against the EW and other competing demands for returned assets
- Manage 3rd party testing and refurbishment services for EW fulfillment
- Measure service levels and key performance metrics (KPIs)
- Develop effective business intelligence via reliable reporting & data analytics
- Manage program financials including month-end reporting, payment reconciliation and budget forecasting
Qualifications for warranty analyst
- Able to present information clearly and effectively to a variety of audiences, including the executive level
- Ability to act proactively, independently, and decisively to quickly assess needs and identify logical solutions
- Ability to think creatively and act strategically
- Associate’s degree or high school diploma plus minimum four years experience in related field
- Develop and manage reliable new product introduction and service set-up
- Support error handling and root cause analysis
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Warranty Analyst Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of warranty analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for warranty analyst
- Identify and execute continuous improvement initiatives
- Use proven document management and records retention practices
- Handles any/all aspects of internal and external global customer warranty accounts, non-routine management, including solicitation, inquiries and problem resolution, and may require deviation from standard procedures
- Creates, updates, analyses and publishes Global Warranty Metrics and Warranty Financial reports visible to several stake holders including management and executives
- Works directly with internal and external parties to resolve conflict with Global Warranty claims and policies
- Often explains facts, practices, and policies to both internal and external parties
- Sets and archives quarterly and daily operational objectives that have impact on others within the warranty organization, product sales, customer services, technical services, branches, and others
- Process standard and non-standard warranty claims and manage their progress through the appropriate approval process
- Respond to branch, plant and other customer inquiries by email or phone
- Collaborate with Service and Systems Operations teams, Customer Service, and Product Technical Support, Product Sales to research and resolve warranty issues
Qualifications for warranty analyst
- Opens new case in the Product Liaison database
- Receive and open single incident cases
- Knowledge/application of corporate problem solving processes
- Proven strong financial and analytical skills to model and quantify impacts of assumptions and events
- Process contractor invoice payments and branch credits against warranty claims
- Support the Price Administration team as needed with pricing control and updates
3
Warranty Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of warranty analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for warranty analyst
- Lead and support quality audits
- Rules and regulations as outlined in the Employee Handbook
- Health and Safety policies and procedures as outlined in the Health and Safety Management System
- Environmental policies and procedures as outlined in the Environmental Management System
- Create and present detailed reports to communicate results of warranty data analysis
- Analyze KPI, damage code and cost trends and identify overstandard conditions
- Review technical documents, time guides and work instructions to identify potential overlapping / excessive labor
- Administer warranty labor rate process including monthly rate increase requests from dealers
- Ownership of warranty accounting entries across multiple regions/markets
- Working closely with WW Accounting to ensure timely and accurate bookings in-line with actual period warranty repair activity
Qualifications for warranty analyst
- Excellent written and verbal English language skills, further languages are a plus
- Experience in technical customer support is a plus
- You should be enrolled in a Business/Finance/IT degree that offers a placement year opportunity
- IT literate with Microsoft Office Applications
- Confident individual with a strong academic background
- Ability to analyse data and work on own initiative
4
Warranty Analyst Job Description
Job Description Example
Our company is looking for a warranty analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for warranty analyst
- Working alongside Warranty FP&A Analyst in order to assess and communicate variances between actual result and forecast/budget
- Develop, document and implement process changes to enable business process improvements
- Provide ad hoc financial analysis within EMEA Services Finance team
- Ownership of budget and forecast processes
- Accurate and insightful analysis of actual result, producing variance analyses compared to forecast and budget
- Compiling of monthly BMS packages, presenting to stakeholder groups throughout EMEA Finance and Operations
- Working closely with Warranty Accounting Analysts to close monthly ledger and perform subsequent variance analyses
- Become the main point of contact for region finance teams for all requirements within Warranty Finance
- Ongoing development of Warranty financial systems, models, and analysis processes
- Work closely with the Warranty Business Administration team to provide support and facilitate their execution
Qualifications for warranty analyst
- Degree in any field, preferably in Electronic/Electrical Engineering/Business Admin
- 2-5 years of work experience, preferably involved with data collection, extraction, monitoring and analysis
- More importantly, there must be interest, aptitude and passion to work with data
- College degree with major in mathematics, actuarial sciences or statistics
- An understanding of databases, SQL and ability to create unique queries
- Medium to expert level understanding of BI visualization tools
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Warranty Analyst Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of warranty analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for warranty analyst
- Work closely with Sector Controlling and Product Line Finance to ensure information flow for forecast and management reporting related to Warranty expense and cost drivers by product platform
- Resolve and follow-up on all Warranty cost related requests and inquiries
- Represent Ownership Solutions and Finance in cross functional projects concerning Warranty expense
- Maintain Volvo Trucks standard reports and support KPI reporting
- To analyse , report and recommend changes to improve Bus Contracts performance, costs and quality of Contract Claims processing
- To be the primary contact for non-standard Contract Price requests, inclusion queries and extensions, ensuring authorisation protocols are applied where deviations are necessary
- To support with the continuous improvement of contract offering
- To identify potential contract and warranty claim process issues with a view to control implementation and potential audit case recommendations
- To produce regular reports and KPI’s as required and present findings with recommendations for performance improvement
- To support project activity in the contract and warranty area
Qualifications for warranty analyst
- An advanced understanding of statistics and various data modeling algorithms
- Experience in working with users in the creation of reports
- Advanced Degree in Mathematics, Statistics, Actuarial Science, or related field
- Experience with R or Python are highly preferred
- Associate's degree in related technical field strongly preferred or equivalent education/experience
- Minimum 2+ years of automotive warranty data systems work experience required