Team Senior Job Description
Team Senior Duties & Responsibilities
To write an effective team senior job description, begin by listing detailed duties, responsibilities and expectations. We have included team senior job description templates that you can modify and use.
Sample responsibilities for this position include:
Team Senior Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Team Senior
List any licenses or certifications required by the position: ITIL, ISO, SPC, HIPAA, CCIE, CPA, CISSP, IAPP, PHR, ISTQB
Education for Team Senior
Typically a job would require a certain level of education.
Employers hiring for the team senior job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in General Education, Education, Graduate, Accounting, Engineering, Computer Science, Finance, Business, Management, Information Technology
Skills for Team Senior
Desired skills for team senior include:
Desired experience for team senior includes:
Team Senior Examples
Team Senior Job Description
- Provide focused feedback loops for investigators and managers based on crisp performance and quality data
- Recruit top-quality investigators
- Understanding direct marketing technique and being able to manipulate it as necessary
- Working collaboratively in a team environment with your creative partner, other members of the department and in cross-disciplinary teams
- Making sure you keep bang up-to-date with industry trends and news so your ideas are the freshest
- Lead and manage a team of CSR's in the optimal execution of call center operations activities
- Conducts performance management activities for team members supervised
- Handles escalation calls from CSR's as exercising discernment on whether or not individuals are capable of handling complex customer calls
- Brainstorms with fellow Team Leaders and the Operations Manager to discuss various issues/problems faced by their respective teams
- Prepares and submits reports on team performance to the Operations Manager
- Incident Management - Experienced
- Requirements Gathering - Advanced
- Testing – Advanced
- Be pro-active in developing trust and professional rapport with employees and team members
- Ability to maintain flexible working hours including some late week nights to 10PM EST Saturday hours as needed
- Have awareness on key metrics and targets
Team Senior Job Description
- Motivates and inspires all team members to perform better by formulating and implementing regular (i.e, weekly,monthly) team activities
- Manages the queue and controls abandoned calls by utilizing available equipment and resources
- Coordinate team work
- Being expert for the team, to help solve problems
- Checking the timeliness and quality of clearing accounts
- Invoice booking
- Fixed assets and bank statements posting
- Responsible for leading a team of home office BOA specialists who provide daily support to multiple FA's from the home office
- Provide support and coaching to the branch team and handle exceptions and escalated situations involving clients, BOA's, and FA's, including but not limited to coaching on teamwork, communication, managing conflict, and branch effectiveness
- Manage staffing and capacity managing the change of an evolving program with the field and home office
- Have ability to handle escalations
- Be aptly trained and updated in industry specific technology and in client’s processes, applications/ utilities and products
- We’re looking for experience of working on integrated campaigns and experience of working for big named clients, comfortable with occasionally lightning-fast turnaround on projects
- You’ll be highly creative and imaginative, you’ll be passionate about bringing ideas to life, and preferably have a few awards on your mantelpiece
- You’ll have good presentation skills and experience of presenting work to clients
- You’ll have an interest in popular culture, new advertising trends and techniques
Team Senior Job Description
- Develop and maintain an enriching, positive professional work atmosphere which supports the efforts of associates to complete their responsibilities
- Identify trends in client and branch facing concerns and opportunities and help to determine solutions
- Responsible for process improvements of the team and at times the department, working with other departments and divisions as required to develop new processes and systems to support our FAs
- Responsible for the sales performance of own team, this includes target setting, performance management, client development, financial forecasting, coaching and development of staff
- You will drive the sales team inspiring positive behaviours and motivation of team to achieve success needed
- Manage and maintain existing client relationships through driving exceptional and consistent recruitment services in line with company standards and our contractual obligations
- Ensure all clients are contacted regularly and our performance is reviewed
- Take a lead role across a minimum of ten of the largest key client accounts that exist within your team structure
- Plan, co-ordinate, delegate, monitor and motivate colleagues to achieve the production plan by maximizing the efficiency of the skill base available
- Promote good working practices and ensure compliance with all company policies and procedures by colleagues and contractors
- 1-2 years of call center leadership (other supervisory experience will be considered)
- At least two years of call-based customer service experience (back office excluded) in the financial services space, preferably with prepaid cards and/or mobile banking
- Strong understanding of Google and web technologies
- Flexibility with schedule for 24x7x365 operations
- Understanding and ability to execute inbound/email/chat programs to ensure service levels and financial objective are met
- Demonstrated ability to interact with peers, senior management and other departments in a professional manner
Team Senior Job Description
- Quality monitoring, deviance reporting and escalation of issues as per company policy
- To effectively communicate with colleagues and line management as required
- Ensure stock accuracy at all times
- To take part in root cause investigations, provide accurate details of running conditions/issues and actively participate in the follow up action planning where required
- Ensuring that a safe working environment exists and that as a minimum the department meets the standards set out in the SHE Policy and by the Site Health & Safety Manager
- Participate in the weekly variance, quality and waste reviews
- Ensuring that Food Safety legislation and guidelines are adhered to
- To undertake any other reasonable duties as required
- Contact point for internal and external clients in market and strategically managing local relationships whilst maintaining global servicing standards
- Work with the Business Development Manager to identify and evaluate potential meeting and event clients and target these accounts to find potential meeting owners and business opportunities
- Demonstrated ability to communicate information and ideas clearly, and concisely in writing and verbally
- Bachelor’s Degree in Information Technology, Business or any relevant field is a strong plus
- Language verbal and/or written skills are a distinct advantage
- Preferably and as applicable, having had experience troubleshooting personal electronic devices (e.g., personal computers, smart phones, tablets), on-line downloads, transactions, applications, software and hardware issues
- Strong mobile applications orientation
- In -depth understanding of complex business systems such as Siebel and SAP
Team Senior Job Description
- Initiate continuous improvement of the operation/knowledge of industry trends and manage change effectively to motivate and retain employees
- Responsible for monthly financials related to accounts receivables and open payable working with the Market Leader on the team’s revenue growth goals, P&L analysis, managing expenses and research/resolution of any discrepancies
- Ensure 100% accurate and timely data capture through CVENT and other GBT systems
- Drive adherence to all GBT policies including compliance requirements and ensuring market operations are audit ready at all times
- Act as high-level resource that provide in-depth technical input and advice to key customers on polymer science, formulation and process development
- Design and execute pharmaceutical applications studies for the development of new pharmaceutical excipients
- Create data packages and sales tools from project work to make results easily usable for sales and technical staff as sales tools
- Analyze existing technical data on pharmaceutical excipients in pharmaceutical application areas to identify differentiating functional strengths in multiple processes vs
- Train technical and sales personnel to carry technical message to customers
- Manage a group of scientists/engineers
- 5+ years experience with the Siebel and SAP other SRMs and ERPs, SFDC
- Software development experience with C#/Java/Scala, Scala is advantage
- Experience with frontend development - JavaScript, HTML and CSS
- HS/Technical School Diploma with science background or 2+ year college graduate preferred
- Thorough understanding of manufacturing operations principles and excellent problem-solving skills
- Able to communicate issues and problems to management