Support Services Supervisor Job Description
Support Services Supervisor Duties & Responsibilities
To write an effective support services supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included support services supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Support Services Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Services Supervisor
List any licenses or certifications required by the position: BLS, ITIL, FEMA, HEART, CPR, NYC, EMT, PE, COR, FAC
Education for Support Services Supervisor
Typically a job would require a certain level of education.
Employers hiring for the support services supervisor job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, Associates, Business, Management, Business/Administration, Graduate, Leadership, Technical, Computer Science, Performance
Skills for Support Services Supervisor
Desired skills for support services supervisor include:
Desired experience for support services supervisor includes:
Support Services Supervisor Examples
Support Services Supervisor Job Description
- Oversees National Collections Services (NCS)/Central Financial Control (CFC) requests for accuracy and timely completion
- Works collaboratively with team members to identify, assess, and provide feedback to the organization to improve work processes, identify gaps, and ensure procedures are in compliance with company policies and standards
- Prepares and distributes monthly and quarterly Department reports
- Oversees day-to-day resource responsibilities for AUCA FSSC to include the management of internal and external email, fax, and telephone queues, project management, accounting adjustment approvals, and quality assurance
- Participates in the development and revision of department policy and operating procedures
- Represents the group as primary contact with internal or external customers
- Participates in the planning, selection, retention, and development of human resources to ensure the availability of the required staff
- Effectively trains coordinators in performance of their duties as required
- Interviews applicants for vacant positions as needed using appropriate interview techniques
- Prepares performance evaluations of team staff members as needed
- Prepare and present documentation on Corporate Action related issues to clients both here and in the client’s offices where required
- Ability to effectively multi-task and meet project deadlines
- Ability to track and trend problems and identify solutions
- Effectively communicates with vendor to align mission and objectives
- Must have a service oriented focus
- Must be well organized and able to prioritize
Support Services Supervisor Job Description
- Completes documentation for management follow up
- Performs all essential duties & responsibilities of a Sales Gallery Associate
- Submit orders for miscellaneous items (cleaning supplies, canned drinks, ) as necessary
- Maintains a positive attitude with everyone while on property
- Responsible for ongoing space planning needs to ensure efficient use of space and that all staff have adequate work space and the proper equipment
- Ensures staffing is maintained throughout operational hours by managing shift and schedules in accordance with service level agreements
- Monitors and audits compliance with SOX control policies and procedures performed by the Service Desk
- Acts as an escalation point for support services customer service issues or IT problem management
- Reviews and produces metrics for support teams
- Ensures Knowledge Base is maintained and updated
- Must possess solid judgment and have strong decision making skills
- May require flexibility with work schedule (beyond 40 hours)
- Must follow company and departmental procedures, policies, guidelines and checklists, as required by the position
- Must have strong attention to detail, the ability to multi-task, prioritize effectively and strong organizational skills
- Fluency in multiple European languages preferred
- High level ability to professionally represent Client Services Support across all lines of business
Support Services Supervisor Job Description
- Proactively arranges staff training and awareness in order to maintain skillset of team members
- Performs briefings to Service desk on changes or deployments that may impact volumes at the Service Desk
- Assists Service Desk team in providing first line support when workloads are high, or where additional experience/expertise is required
- Participates in future development, enhancements and maintenance of IT Service Management system
- Develops or approves recommendations to change policies and procedures
- Ensures all EDI reports are worked timely to optimize cash flow
- Communicate key business initiatives, monthly metric standings, core business values to the routers
- Ensure daily work queues are supervised, and appropriate resources are assigned to meet district needs
- Oversee daily reports to management on work status
- Ensure controls are monitored to maintain high quality of work and low error rates
- Assist in developing and maintaining relationships with strategic clients through scheduled health check calls, conference calls
- Works effectively under pressure with heavy volumes
- Focus on ongoing training and skill development
- Minimum requirements of High School Diploma or GED and 2 years of customer service
- Typically requires a Bachelor’s degree and six or more years progressive experience
- Must be a critical/independent thinker, be self directed and have strong analytical skills
Support Services Supervisor Job Description
- Be available to team members to handle daily business issues and facilitate communication between routers and districts where issues arise
- Fully understand the Router’s job function, daily activities, and work expectations
- Perform random route observations to ensure proper procedures are being followed
- Any other projects or tasks as required
- Evaluate and ensure processes for Implementation to include accurate and timely completion of documentation setup and training for business members
- Stay abreast of changes in ACH Rules and Guidelines rules related to other TS services
- Coordinates the daily activities of the Campaign Management professional team
- Contributes to development of Veterinary Software and Services-(VSS)-FSR strategy, operating policies and procedures and leads/contributes to process/other improvements based on evaluation of existing procedures and business needs
- Direct and supervise activities of staff in assigned area
- Oversee area operations and prioritize workflow to meet the needs of the department and ensure efficient and financially sound operations
- Ability to develop call forecasts and staffing models based interval call data
- Windows environment experience/expertise
- Demonstrated customer service skills and ability to work well under pressure
- Familiarity and experience with Sarbanes-Oxley and control frameworks
- Ability to recognize priority issues and escalate with effective communication
- 2-4 years recent help desk lead or management responsibility
Support Services Supervisor Job Description
- Complete all required documentation and produces necessary reports
- Communicate and ensure compliance with quality standards and improvement initiatives
- Review the development of piping and storage schematics, departmental standard designs, process flow sheets & piping & instrumentation diagrams for all production & storage facilities and WG’s major and minor gate stations services
- Supervise and coordinate all activities of the departmental personnel
- Work closely with all departments in the coordination of the Patient Transportation department's activities
- Solves issues associated with transport as appropriate
- Oversee the linen and uniform programs with the hospital
- Performs all duties and responsibilities of Lead Lab Assistant
- Monitors material management, including equipment justification and inventory/supply control
- Anticipates workload and production capacity of workforce
- Familiarity with ITIL Service Delivery Standard or ITIL certification a plus
- Current Paramedic or EMT certification/all other required certifications
- Driving policy in compliance with AMR policy regarding insurability
- Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study
- Experience as a SSC or EMD
- Ability to employ discretion and confidentiality