Guest Services Supervisor Job Description
Guest services supervisor
provides concierge-style as well as deskside support, to diagnose computer hardware, network systems and computer software programs accurately and quickly.
Guest Services Supervisor Duties & Responsibilities
To write an effective guest services supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included guest services supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensures the overall upkeep of the clubhouse, cart storage area and parking lot
Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events
Greet golfers at bag drop and unload their golf bags from their carts
May assist with food and beverage activities
30%Direct and supervise customer service staff and other employees performing customer service as directed by the Guest Services Manager
Supervise resolution of guest complaints
Mentor and counsel team members and enforce appropriate policies and procedures ensuring that everything is within compliance of departmental standards
Accompany guest to hospital, depending on situation
Work with the Finance department to ensure that the most accurate labor reporting and non-labor reporting is provided
During a fire, or emergencies related to death, robbery, bomb threat, apply the Hotel’s emergency procedure as laid down by the management
Guest Services Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Guest Services Supervisor
List any licenses or certifications required by the position: CPR
Education for Guest Services Supervisor
Typically a job would require a certain level of education.
Employers hiring for the guest services supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Associates, General Education, Hospitality, Coaching, Business/Administration, Management, Health Care, Business/Management, Business
Skills for Guest Services Supervisor
Desired skills for guest services supervisor include:
Various computer software programs
Company reporting and associate timekeeping systems
Property management systems
Outlook
Word and Excel
Assist in all emergency procedures as
Computer systems
Sports
Hours of operations
Proper verbiage/ greetings
Desired experience for guest services supervisor includes:
Be a problem solver and initiate new ideas and possibilities to overcome adversities
Be able to handle high stress and multitask in a fast paced environment
Be able to work various shifts which include nights, weekends and holidays
Have a friendly and professional demeanor in person and over the phone
Uphold all of Tenaya Lodge’s and DNC policies
Ability to operate office equipment, such as telephones, copiers, fax machine
Guest Services Supervisor Examples
1
Guest Services Supervisor Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of guest services supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for guest services supervisor
- Deploy staff for events
- Effectively communicate escalated employee issues to Guest Services Managers
- Responsible for exceptional customer service and values
- Manages the outsourced teams for repair and maintenance of equipment and homeplace facilities
- Oversees smooth operation and coordination of daily scheduled events, group tours and transient visitor tours
- The ability to interview and select job applicants, train and supervise staff in the performance of their duties
- Understand and maintain documentation required by outside agencies - Joint Commission, Dept
- Perform VIP Escorts
- Perform Property rounds
- Supervise, motivate, coach and recognize performance amongst the guest service team at Administration, GCL (Lost and Found), VBL, and SBL locations
Qualifications for guest services supervisor
- Familiarity with MS Office applications and Excel
- Opera experience a plus
- Bachelor degree, and Airline experience and expertise required
- 5 to 6 year of extensive Airline CRS experience and travel industry
- Superior decision making and process improvement skills required
- Knowledge and understanding of call center operations a plus
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Guest Services Supervisor Job Description
Job Description Example
Our innovative and growing company is looking for a guest services supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for guest services supervisor
- Oversee and, when necessary, handle sales transactions for season passes, tickets, lessons and attractions
- Perform Front Desk duties as necessary
- Manage the resort inventory to attain the highest yield per resort objectives
- Provide training to all Front Desk associates on proper reservation procedures
- Assist in maintaining continued training for Front Desk staff
- Schedule the Front Desk associates as directed by the Front Office Manager
- Research and present ideas on the best ways to handle guests, coworkers, and vendors in a positive and productive way per the Bluegreen policies and procedures
- Front Desk Process
- Monitors productivity of guest service associates, create and generate reports
- Tracks individual, team and call center results to identify and act on both positive and negative performance
Qualifications for guest services supervisor
- Microsoft Word, Excel, Power Point, Office 360, Hyperion required
- Able to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations
- Ability to effectively present information, and respond to questions from senior management, air sea managers, employees, client and customers
- Able to respond to common inquiries, or complaints from customers or members of the business community
- Able to work, interact and communicate with external and internal customers at all levels
- Ability to elicit, and attract top performers for the department
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Guest Services Supervisor Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of guest services supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for guest services supervisor
- Data input- compile work volume statistics for accounting purposes and to keep records of guest service requests and complaints
- Maintains a productive, fun and respectful work environment among associates and resolves conflicts
- Assist with online order fulfillment or any other tasks assigned by the Guest Services Manager or Sr
- Complete training of Bellmen and Doormen as directed by the Director of Front Office
- Work with Assistant General Manager to train and monitor front office staff
- Ensure the smooth daily operation of the department while maintaining high levels of guest service
- Attend regular departmental meetings
- Ensure inter-departmental communication and cooperation
- Oversee training and performance management of approx
- Greets golfers at bag drop and unloads their golf bags from their carts
Qualifications for guest services supervisor
- Ability to calculate figures, and amounts such as discounts, interests, commissions and percentages
- Ability to interpret yield management reports, bar graphs and pie charts
- Ability to define problem statements, collect data for analysis and establish facts to draw valid conclusions
- Ability to frequently move freely about the office and arena, standing for long periods and withstand various activities such as frequent walking, bending, maintain manual dexterity to address event, guest and employee issues
- Ability to motivate teams to produce increased service levels
- Ability to lead, direct, motivate and train employees
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Guest Services Supervisor Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of guest services supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for guest services supervisor
- Provides supervisory assistance to Island Club Team Members when dealing with escalated situations
- Ensures consistency with Island Club Team Members training, ongoing performance, and daily duties by supervising the departmental training along with Learning Coaches
- Assists in the day to day operation, as a liaison with other Departments to ensure that Guests’ requests are executed timely as requested
- Assist the Rooms Executive in increasing the number of repeat guests and leads the rest of the team by example
- Ensures that Island Club Team Members are in good spirits, have the tools that they need to be successful and that they all carry out their tasks with enthusiasm
- Ensures that team briefings or shift meetings are completed daily and that all personnel are informed of information, policies and procedures relative to their areas and the hotel in general
- Ensures proper set-up of welcome amenities for all VIP guests and ensures proper recognition for birthday, wedding and anniversary guests
- Is familiar with the arriving and in house Guests’ profiles making sure that the relevant hotel teams and departments are fully informed of any requests, promotions, restrictions, or other details
- Has an understanding of accounting processes in respect to the guest folios to assist guests
- Maintains the MOD Logs and follows-up on guest concerns in order to achieve maximum guest satisfaction and to provide back up for service delivery objectives
Qualifications for guest services supervisor
- Expert Knowledge of the cruise reservation system and air system ( GDS such as Amadeus or Sabre) is required knowledge / understanding of call center operations and relevant software ( Avaya )
- As part of the Guest Services team, you will join other associates that value hard work and pride themselves in making every single event an unforgettable one for our guests and their loved ones
- Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely manner
- Previous experience using Yardi and/or Vestivo software, a plus
- Prior RV Resort office experience, a plus
- A team leader with a can do attitude
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Guest Services Supervisor Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of guest services supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for guest services supervisor
- Assists with the coverage of MOD shifts when necessary
- Coordinates with the Sales department on amenities, room allocations, preferences and involves any other department required
- Maintains guest history profiles in computer system by proactively gathering and managing guest preferences, updating guest profiles accordingly and providing accurate information at all times
- Researches and distributes all VIP’s guest pictures verifies, correct guest names, titles, marital status
- Assist with putting together daily, weekly and monthly reports ensuring that deadlines are met
- Responsible for carrying out annual appraisals
- Prepares team schedule and amends them when required
- Assists with recruiting process
- Maintains the Time & Attendance System making sure that all discrepancies and exceptions are cleared on time
- Protects privacy of guests and co-workers at all times
Qualifications for guest services supervisor
- This position will require some skiing or snowboarding ability and with a comprehensive knowledge of Falls Creek and customer service, this position will see you thrive
- A personality that shines no matter what the conditions to help provide every guest the greatest mountain experience
- A great communicator, who is able to build relationships with a wide variety of people and be required to attend committees and meetings on a regular basis
- The ability to train your team, making sure they all understand what it means to be a volunteer/guest service representative including induction and Customer Service training sessions
- A sound understanding of Microsoft Office will be of assistance
- Be able to work various shifts which include mornings, nights, weekends and holidays