Support Services Representative Job Description
Support services representative
provides assistance concerning the use of computer hardware, software, printers, installation, word-processing, electronic mail, and operating systems.
Support Services Representative Duties & Responsibilities
To write an effective support services representative job description, begin by listing detailed duties, responsibilities and expectations. We have included support services representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide first level support for computer application software and hardware problems including digital signage
Test new software enhancements or fixes as needed
Provides customer service to students, faculty, staff an external customers
Identifies and prioritized problems and issues related to the service area
Represents department to students, parents, faculty, administrators, staff and other outside customers
Performs routine accounting duties
Sorts and files correspondence and performs miscellaneous clerical duties includgin answering correspondence and writing reports
Must have a working knowledge of applicable state and federal laws regulating collection activities
Verifies accounts before processed to agency
Schedules non-pays for the field
Support Services Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Services Representative
List any licenses or certifications required by the position: ITIL, HIPAA, CPR, AAHAM, W9, W8, MCP
Education for Support Services Representative
Typically a job would require a certain level of education.
Employers hiring for the support services representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Communication, Medical Terminology, English, Spanish, Health Care, Education, Business, Technical, Associates, Computer Science
Skills for Support Services Representative
Desired skills for support services representative include:
Health-care environment
Using a variety of computer software applications
Word and Outlook
Word
Bing
Computer software and computer hardware
Geographic responsibilities and customer assignments
Google and Mappoint
PowerPoint and Outlook
Software
Desired experience for support services representative includes:
Internet/Intranet Connectivity and Configuration Issues
5 + years executive level support required, VP-level preferred for a public, billion $+ company
Travel scheduling is a MUST
Supporting a Sales Organization is a plus
Possess the ability to resolve issues and conflicts, be able to take ownership when faced with challenging situations
Storage sales experience a bonus
Support Services Representative Examples
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Support Services Representative Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of support services representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support services representative
- Examine and analyze financial projects, statements and reports for accuracy and integrity conformance to accepted accounting and program guidelines, all in a timely manner
- On a regularly scheduled basis, prepare and disseminate both regular and irregular financial reports to the ORIED Business Officer for the Assistant Vice Chancellor for Finance and Administration, the Vice Chancellor, ISSC customers and/or other executive ORIED staff
- Research, develop, implement, analyze and ensure implementation of NCSU and/or ORIED’s new and/or changing accounting and reporting policies & systems
- Display an exemplary and dedicated sense of positive “customer service” and a very high degree of availability and accessibility to all clients
- Support Stores on all P.O.S
- Assist with the configuration process for new, refresh and temp stores
- Experience communicating with Telecom Providers and display the sense of urgency that delivers faster results
- Fielding internal employee calls
- Troubleshooting light tech
- Dispatching employee to appropriate networks within the company
Qualifications for support services representative
- Ability to learn various systems used in the department
- Strong skills Microsoft Outlook, Excel, and Microsoft Office
- Must possess an extremely strong communication skill set
- Ability to multi-task with flexibility to change priorities daily
- Ability to self-motivate and drive results for projects assigned
- Must have the ability to work independently, on a team, with a minimal amount of supervision
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Support Services Representative Job Description
Job Description Example
Our company is growing rapidly and is looking for a support services representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support services representative
- Takes the lead on obtaining customer proof approval
- Provides recommendations to customers on how to utilize reorder services, best spend opportunities
- Utilizes a multitude of systems to gather, process, log and retrieve, and communicate information
- Creates a positive experience for the customer (internal and external)
- Handles customer issues regarding material services activities, such as Rental, Loans, Return Material Authorization Analysis, Credit Memos Analysis, Core management and also AOG Support
- Analyzes customers’ requests- emails triage, processing and follow-up
- Participate in special projects - Kaizen, customers’ meetings, conference calls
- Controls the returns of unserviceable Parts and constantly updates database ( Core Control )
- Interacts and follows up with several departments/ sites to resolve customer issues concerning exchanges, rentals, part returns stuck in the warehouse, Non-conformities (QMs) including issues of quantities, technical specifications, aircraft model/type, serial numbers
- Continually seeks opportunities in improve process flow and work efficiency
Qualifications for support services representative
- Must be able to maintain a professional demeanor at all times and display the necessary patience required to serve in an advanced capacity
- Bachelor’s degree with 12 credit hours of accounting coursework
- Experience in staffing complex setting - at least one year in the past three years preferred
- Performs advanced customer service activities and initiatives for a broad range of products and services
- Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served
- Resolves customer service inquiries and issues
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Support Services Representative Job Description
Job Description Example
Our company is growing rapidly and is hiring for a support services representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support services representative
- Personal computer experience in word processing and Excel spreadsheet required
- Performs other tasks as requested periodically
- Interact with customers and associates on an advanced level under the general direction of a Customer Service Supervisor
- The primary focus of this position is to respond to complicated and challenging issues dealing with advanced product knowledge, information and services within a defined specialty
- Provide detailed analysis, research, and responses to customers and associates within defined areas of expertise
- In addition, to manage a specialty function within Customer Service and provide support to both customers and associates
- Finally this position may provide high touch service to customers in various segments
- Assisting in outbound customer contact regarding advanced product information
- Handling customer inbound calls
- Involvement in departmental training activities
Qualifications for support services representative
- Previous experience with Micros products
- Documents customer interactions and completes service requests
- TOOL COMPETENCIES
- Our Level 1 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of technical and network solutions
- Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem
- Our center will be open 24/7/365, we offer flexible shifts (which may include evening, overnight and weekend opportunities)
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Support Services Representative Job Description
Job Description Example
Our company is looking to fill the role of support services representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support services representative
- Performs secondary duties as defined by Supervisor within their area of specialty
- Log, categorize, and prioritize incoming support cases into ticketing system
- Report any issues using documented processes and procedures
- Escalate critical problems by engaging the appropriate systems administrator, network administrator, developers or external technical support service personnel
- Document problems and solutions into a knowledge base
- Edit and create training documentation
- Work various shifts including weekends as needed to support 24x7 Contact Center
- Communicate outage/emergency activities to supervisor
- Solve employee HR related request from Call / E-mail / Ticket within committed time with professional attitude and knowledge
- Follow employee contact center standard process and keep continuous improvement
Qualifications for support services representative
- Ability to think quickly and make decisions regarding customer or subcontractor questions/issues
- Execute instructions and to request clarification when needed
- Excellent verbal communication skills with customers, account managers, and other partners
- Identify and anticipate business partner requirements, expectations and needs
- Excellent phone etiquette and customer interaction techniques
- A minimum of 2 years of experience in client service or technical support
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Support Services Representative Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of support services representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support services representative
- Provide correct contacts or transfer ticket to proper team if the question is out of ECC service scope
- Align with customer feedback to improve customer satisfaction
- Provide pro-active implementation advice and guidance which may include suggested services by other organizations or partners
- Provide regular assessments of customer’s current implementation covering the five domains and related sub-domains with a detailed list of issues and recommendations
- Identify key risks and mitigation strategies that may impact the success of the project
- Act as customer advocate internally to ensure proper focus on red account and/or product related issues within Technical Support and Engineering
- Understands and can articulate entire product line and architecture
- Provide product specific functional guidance and best practices across the main PeopleSoft product lines of Sales, Call Center, Marketing and Service
- Develop trusted advisor relationship with key personnel (Business and IT) at customer/integrator
- Provide objective impartial advice to customer in relation to their implementation
Qualifications for support services representative
- Generally at least 3 years of customer service experience
- Assignments require basic knowledge of a technical or functional area
- Rapid learning and application of new information and concepts within the functional area takes place
- Aeronautical familiarization (Desirable)
- Demonstrate negotiation techniques, and customer services techniques
- Comprehends value based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction), employment law (sexual harassment, disability, discrimination, labor laws)