Sales Support Rep Job Description
Sales Support Rep Duties & Responsibilities
To write an effective sales support rep job description, begin by listing detailed duties, responsibilities and expectations. We have included sales support rep job description templates that you can modify and use.
Sample responsibilities for this position include:
Sales Support Rep Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Sales Support Rep
List any licenses or certifications required by the position: SFDC, APICS
Education for Sales Support Rep
Typically a job would require a certain level of education.
Employers hiring for the sales support rep job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in General Education, Education, Technical, Marketing, Associates, Business, Business/Administration, Nursing, Performance, Medical
Skills for Sales Support Rep
Desired skills for sales support rep include:
Desired experience for sales support rep includes:
Sales Support Rep Examples
Sales Support Rep Job Description
- Resolve disputed accounts receivables
- Attend on-site product research and testing
- Develop strategic training plans for global retail sellers with high focus in North America, to influence purchase decisions at point of sale and grow the brand
- Lead and manage team, on development of virtual training, print, video, and interactive training tools for whole NA portfolio and lead content development for Moto Premium devices
- Prepare and deliver effective oral and written presentations to impact internal and external customer training assessments
- Build strategic relationships with key customers within telecommunication and retail industry
- Manage budget dollars and work with agencies to deliver content on-time
- Understand current methods and metrics to identify areas of opportunity within existing content to adjust where needed
- Handle internal and external customer requests as capable in an accurate and timely manner including answering inbound calls, emails, and service requests in a fast paced call center environment and utilize support center tools to drive the customer experience
- Meet or exceed individual performance guidelines for all phone statistics (not ready time, log-in/log-out, log-in duration time, call length, and % calls presented/answered, ) in order to contribute to the department’s overall service level
- This position requires strong interpersonal skills ability to work under pressure with a professional attitude
- Ability to work a variety of shifts assigned by seniority according to operational needs
- 1-2 years’ experience with distributor relationships
- Travel at least 2 days a week
- The individual must have an entrepreneurial spirit and not afraid to making cold calls
- Minimum 1+ year call center and/or customer service work experience
Sales Support Rep Job Description
- Provides information concerning vendor and product information
- Maintain confidentiality of trade secrets, proprietary information
- Trade corrections are processed when execution adjustments are needed
- Online cancelled trade reports are processed multiple times each day and forwarded out to reps for sales follow up
- Position sell-outs for insufficient funds along with account close-outs are handled by the FI Sales Support Team when requests are received
- Trades placed via the manual ticket process are reviewed daily to ensure accuracy
- Manage and coordinate order books with the trading desk which are client indications of interest for new issue fixed income securities
- Review Department production blotter on Tableau for accuracy and any potential data issue
- Maintain an adjustment log for the blotter when adjustments are needed
- Department contact lists and regional coverages are updated as changes occur
- Must be willing to work late evenings and weekend shifts
- Strong soft, verbal, and written communication skills
- Strong computer skills, including Internet, MS Outlook, Word and Excel
- Associate’s or Bachelor’s degree in a systems solutions field preferred
- Proficiency in Microsoft Office and Windows required
- Effective oral, written and persuasive communication skills with customers and peers is essential
Sales Support Rep Job Description
- Provide support for various internal departments(business analytics, marketing)
- FI Sales Support is the department liaison with the FIS Supervision team
- Review excess mark-up report and work with Supervision where needed
- Review control report that focuses on Solicited vs
- Perform research where needed to support compliance/supervisory issues
- Manage the department client e-mail system (Kana)
- Some phone may be required to resolve client email questions (Kana)
- Create fixed income portfolio reports at the request of sales representatives for both internal use and direct client communications
- Provide official statements / prospectus documents to clients who have placed indications of interest for new issues
- General office administrative duties, mgmt
- 2 years of clerical or office related experience
- Intermediate level skill in Microsoft Outlook and Excel
- Experience working with scanning systems preferable
- Ability to learn operational and support reporting systems
- Research and Resolution problem solving
- Desire to engage customers in an upbeat, helpful manner
Sales Support Rep Job Description
- Measure the results of various promotions and/or programs
- Generate quotes and proposals for Account Managers on reorders
- Communicates with Account Manager team and District Sales Manager daily on status and or issues related to production progress
- Provide timely updates to District Sales Manager and Account Managers on task progress and completion
- Other duties, as assigned by the District Sales Manager
- Works with Group Sales Executive, FSR’s and Sales Manager to ensure that all sales and consumer related issues are addressed
- Complete all tasks assigned in a timely and accurate manner and in accordance to approved Policies and Procedures, Desk Procedures, Desk Procedures, CMS and management requirements
- Knowledge of Medicare Parts A and B, Medicare Supplements, and all other competitive Medicare options
- Performs other duties and assists with special projects as required
- A minimum of two years’ experience in the health insurance industry in a service environment required
- Sales/Customer Service Background
- Ability to multi-task (especially while talking on the phone)
- Must be able to travel up to 20-30% of the time between HMH offices and/or driving between customer sites
- 2 - 3 Years Experience working in a sales or customer service environment
- Bachelor’s Degree in Business Administration, Finance, Statistics, Supply Chain or related disciplines
- 2+ years of experience in Finance, Sales or Operations, Semiconductor industry preferred
Sales Support Rep Job Description
- Candidate must be proficient with Microsoft Excel, Word, and PowerPoint
- Provide first contact with customers, dealers, and sales and service reps concerning machine orders, returns, shipments and other products
- Receive and enter phone and e-mail orders according to key performance indicators
- Registering/administrating customer orders (machine orders and service contracts)
- Call Sales and customers when necessary to advise shipments delay and/or information necessary to process orders
- Support the Sales organization by relaying messages to the appropriate stakeholders
- Monitor backorders and make changes to or cancel orders/backorders
- Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped)
- Initiate file maintenance for corrections to customer files
- Handle customer complaints in a professional manner
- Understanding of production planning concepts, a plus
- At least three years of experienced in direct/indirect sales
- Handling high volume, low value transactions
- Back office combined with indirect/direct sales abilities
- Target oriented based role
- Deep knowledge in spoken & written English