Rep, Bilingual Job Description
Rep, Bilingual Duties & Responsibilities
To write an effective rep, bilingual job description, begin by listing detailed duties, responsibilities and expectations. We have included rep, bilingual job description templates that you can modify and use.
Sample responsibilities for this position include:
Rep, Bilingual Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Rep, Bilingual
List any licenses or certifications required by the position: ASE, P2, CEGEP, PC
Education for Rep, Bilingual
Typically a job would require a certain level of education.
Employers hiring for the rep, bilingual job most commonly would prefer for their future employee to have a relevant degree such as Collage and Associate Degree in Education, Technical, Associates, Business, General Education, Marketing, Business/Administration, Health Science, Life Science, Military
Skills for Rep, Bilingual
Desired skills for rep, bilingual include:
Desired experience for rep, bilingual includes:
Rep, Bilingual Examples
Rep, Bilingual Job Description
- Documents information and data on new and existing claims accurately in the electronic claim file according to company standards
- Accurately uses all technologies and job related software applications
- Provides meaningful information to callers regarding claims inquiries in an effort to support the company service initiatives
- Screens patients on site as able
- Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals)
- Access information for the patient account representatives as needed (discharge dates, balances, itemized statements, medical records)
- Establish and maintain positive working relationships with patients
- Maintain the confidentiality of patient information at all times
- Commit to quality and high standards and able to provide issue resolution when appropriate
- Enters various data into DSM ERP system to include customer data, credit information, no charge samples orders, pricing updates and special pricing as approved by VP Sales and Marketing
- Strong computer skills including knowledge of intermediate software applications (e.g., Various Internet Search Engines, Outlook, Word, Excel, Email)
- Proven ability to multi task with a strong attention to detail
- 3+ years mutual fund experience preferred
- Familiarity with a variety of mutual fund requests preferred
- Windows NT experience
- Must be competitive and be drive by daily, weekly and monthly goals and stay motivated to meet work objectives while working within policy and acceptable standards
Rep, Bilingual Job Description
- Answer all queries relating to our products, pricing, replacements / substitutes, availability and ETAs on backorders, invoicing and customer account status
- Training will be provided including classroom, online and side-by-side observations
- Creates and delivers solutions to effectively configure, price, quote and process requests for specific storage component product opportunities
- Routinely provides education and technical guidance for product alternatives and cross-reference assistance
- Uses market expertise and experience to evaluate and analyze applicable programs, promotions and add-ons
- Routinely negotiates terms, , pricing, freight, return privileges, product substitutions, insurance, terminations
- Handle and carefully respond to all military (including family) member inquiries
- Provide excellent member care through active listening
- Complete a full review of member accounts for cost saving opportunities
- Work with confidential member information and treat it sensitively
- Preferred experience in a sales environment requiring weekly/monthly sales goals, AND/OR
- The paid training schedule is 8 weeks, Monday-Friday, 8AM-5PM OR 9AM to 6PM for the first 4 weeks
- Report and resolve issues pertaining to inventory allocation for defined customer base
- Support new programs and processes for customer as required
- Resolve past due dollars in a timely manner
- Champions customer service within the organization to ensure that corporate policies & processes are executable and cost effective within the department
Rep, Bilingual Job Description
- Reinforce, communicate, and review any purchase decisions throughout the entire member interaction
- Compassionately handle sensitive situations surrounding insurance needs and education
- Answering general questions regarding payment disputes, complex situations, and extended warranty claims
- Process and confirm domestic orders
- Document and file all communication between you and the customer with the customer-s order
- Required to interact with social security professionals regarding patient trips via email or fax
- Working with the facility case manager to resolve any patient issues regarding schedule changes, routing suggestions, provider changes
- Handling customer questions, taking inbound calls, making outbound calls and taking applications over the phone
- Determining customer eligibility for programs
- Responding promptly to customer needs
- Usage of basic office equipment (computer peripherals, headsets, printers, copy machine)
- Remote capabilities to support business needs, including continuity plan
- Bachelor degree (Business preferred) or equivalent experience
- Local travel within defined territory required
- Must pass Customer Service Assessment test
- Recent experience in customer service
Rep, Bilingual Job Description
- Should possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016)
- Will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes
- Provide on-site sales and consultation for our customers, including accurately entering, reviewing and transmitting customer orders
- Calculate margins
- Understand, explain and implement Dawn Foods’ credit policies and terms with customers
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records and filing expense reports
- Analyze and address all customer reward program questions, requests and concerns
- Process credit card payments, product return authorizations and error correction transactions to business requirements
- Communicate with Sales, Marketing, Contracts, and Distribution and other departments on a daily basis to resolve customer related issues
- Follows procedures meticulously
- Cash handling or equivalent experience
- Must be able to work in a fast paced environment and meet established department performance standards and guidelines
- Bilingual (English/Mandarin) Level I required
- Knowledge of KPHC and Scheduling
- Have a valid driver license and safe driving record
- Beginner in Microsoft Office Word, Excel
Rep, Bilingual Job Description
- Warranty for products, work with manufacturer for approval to send in product for warranty or repair
- Order products (purchase order, requires hand written or email with part number, and pricing)
- Annually update all pricing of products as collected from vendors and manufactures in the accounting system and on the internal excel spread sheet
- ETA updates to customer
- Maintain accurate logging of all customer related information and inquiries in Customer Service related databases
- Ensure daily KPI’s expectation are met or exceeded
- All other tasks and requests necessary to assist the Customer Solutions Team to perform other related duties as assigned
- Effectively manage the inflow of telephone contact to maintain optimal service of customer’s needs and requests
- Timely answering of telephone calls, faxes or emails and effectively assist customers and sales force with their individual ordering requirements
- Offer continued support and timely follow up
- Effective phone communication, must exhibit a professional tone with warmth, courtesy, and enthusiasm
- Knowledge PowerPoint
- Experience with Medical Office Front Desk
- EMR (Electronic Medical Record)
- Prefer previous customer service/call center experience
- Prefer previous experience with medical coding or billing