Regional Support Job Description
Regional Support Duties & Responsibilities
To write an effective regional support job description, begin by listing detailed duties, responsibilities and expectations. We have included regional support job description templates that you can modify and use.
Sample responsibilities for this position include:
Regional Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Regional Support
List any licenses or certifications required by the position: ITIL, CPR, PMP, ACF, AED, EPIC, ITSM, ISO, AAJI, PKI
Education for Regional Support
Typically a job would require a certain level of education.
Employers hiring for the regional support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Management, Education, Ethics, Technical, Religion, Information Technology, Financial Services, Foundation, Service Management, Acting
Skills for Regional Support
Desired skills for regional support include:
Desired experience for regional support includes:
Regional Support Examples
Regional Support Job Description
- Regularly meet with global senior leaders to provide updates on strategic deliverables and insights into client trends
- Provide guidance on appropriateness of materials being delivered to clients based on consistency with brand, strategic pre-sale marketing material story, global regulations and compliance
- Provide guidance and insight into strategic efforts and other initiatives as defined by their manager
- Support the regional business planning process with performance analytics and “what if” scenario planning
- Lead the implementation and management of data driven performance management tools and techniques to drive business performance
- Lead the performance forecasting process for the region
- Effectively manage & translate regional performance metrics into integrated, commercially driven insights for the business
- Translate customer experience information including customer experience trends (complaints) to ensure appropriate solution development and management
- Lead the implementation of Absa Sales Frameworks and tools across the region
- Proactively identify opportunities for sales performance & sales process improvements
- Strong leader management and development skills
- Ability to self-manage and self-direct
- May be required to travel globally about 3-6 times annually
- Effectively coordinate sales activity (campaigns) across the region
- Ensure the effective coordination and implementation of channel migration strategies within the region
- Build customised performance improvement plans across the region
Regional Support Job Description
- Actively grow external sales across the region
- Actively manage, monitor and coach towards performance goals for the defined areas
- Continuously develop & enhance ‘big data’ / analytics knowledge, local market and competitor knowledge to effectively advise the business on opportunities and solutions to drive sales, sales force productivity, campaigns & activities, service & financial performance improvement
- Play an active role in the budget and target setting process
- Own & Manage the implementation of the capacity management model for the region
- Provide support to the Public Sector team in the development of Government tenders
- Create strategic partnerships and build and leverage networks
- Support the Provincial Executive in setting effective multi-channel growth and cost targets for the region
- Plan, coordinate and lead the implementation of key business projects across the region in conjunction with National change teams
- Provide supporting MI and formulate advice based on trend and root-cause analysis for the development of Customer strategies and targets across the region
- Support the development of a customer centric culture
- Effectively lead the support teams to deliver against the strategic business outcomes
- Actively coach and develop team members and establish coaching routines
- Deliver the tough messages where necessary and drive a high performance culture within the business
- Lead talent management practices and ensure a pipeline of ready now talent for critical roles
- Create a culture of collaboration and transparency within and across teams
Regional Support Job Description
- Support Regional Sales Directors
- Cold calling” non-registered brokers from leads provided through existing carrier relationships, agent list, CE rosters, Call Campaigns & E-mail Campaigns
- Support and service existing brokers
- Preform sales demos and sales presentations
- Participate in Open Enrollment Meetings & Sales Conferences
- Evaluates and prioritizes service desk tickets and routes/assigns as appropriate as it pertains to retail store support
- Answer incoming phones calls, attend meetings, respond to voicemails and emails to assist all stores within region with any technology related issues or problems
- Assists with upgrades, new equipment installs, new store setup
- Uses knowledge base, training, and experience to resolve incidents or properly route to appropriate technical team
- Trains and works with all store operations managers to maintain store depot inventories, Maintain lifecycle management of stores tech inventory, and perform all depot replenishment tasks
- An advanced degree is preferred (MBA / MBL) including solid experience or qualification in statistical & analytical tools & techniques
- Minimum 5 years of related experience in telecom industry
- Good understanding of Customer Support domain is a plus
- Cisco, Windows, Help Desk experience preferred
- Asses needs and coordinate with Cust
- Strong interpersonal skills flexibility, adaptability and a proven ability to work in a team environment
Regional Support Job Description
- Responsible for identifying additional training needs (both general and region specific) for CEO Managers and CEOs
- Partner with the CEO Manager, GLS, and G Force to coordinate logistics of local Wanderer programs
- Contribute CEO perspective to developing and enhancing the CEO performance management process
- Lead regional Talent Assessment for both CEO Managers and CEOs
- Coach CEO Managers on conducting performance reviews, coaching discussions, and status-updates
- Monitor and follow up on incident reports and evaluations with the CEO Manager, CEO Advocacy, Regional Manager and Consumer Insights (where applicable) to collect all relevant information and address performance issues accordingly
- Act as a champion for work.com activities
- Support local offices on all aspects of CEO compensation, including payroll, incentives, and bonuses
- Ensure CEO Managers and CEOs follow applicable company policies and procedures
- Troubleshoot all CEO regional specific systems issues
- Cisco, Microsoft Windows, Help Desk experience is preferred
- To deploy key Regional initiatives in field
- Skill and capability development through coaching
- In depth knowledge of market place
- Understand consumer banking strategies for diverse geographic markets
- Possess expertise in customer, products and channel strategies
Regional Support Job Description
- Initiate recruitment efforts for vacancies pertaining to CEO Managers
- Partner with the CEO Manager and Talent Generalist to develop a consistent candidate experience in all regions
- Develop an external talent pipeline by attending job fairs, information sessions at educational institutions, and networking within the industry
- Coach CEO Managers on recruitment and selection techniques for placing the right people in the right opportunities
- Ensure proper onboarding and system access is completed for new CEO Managers and CEOs
- Assist in the hiring and placement of CEO Managers
- Actively initiate and implement regional engagement tactics
- Provide updates to Global CEO Advocacy on regional issues and initiatives
- Recognize and celebrate regional success
- Collaborate with other regions and Global CEO Advocacy on developing leading CEO practices
- Experience in all/some of the mainframe technologies viz, Cobol, JCL, IMS-DB, CICS and Db2
- Knowledge of rexx/easytrieve desirable but not mandatory
- Forecast regional needs on Talent related issues as appropriate, for budget planning and reporting
- Partner with Regional Operations Manager with dotted line accountability for the CEO Manager(s)
- 3 - 5 years of experience working in the tourism industry, with at least 2 years experience managing Tour Leaders
- Knowledge of the tourism market, product and operations