Parking Manager Job Description
Parking Manager Duties & Responsibilities
To write an effective parking manager job description, begin by listing detailed duties, responsibilities and expectations. We have included parking manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Parking Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Parking Manager
List any licenses or certifications required by the position: PMP, CPR, AED, CCIE, MBA, IAHSS, CAPP, AICP
Education for Parking Manager
Typically a job would require a certain level of education.
Employers hiring for the parking manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Management, Business/Administration, Business, Public Administration, Technical, Engineering, Finance, Accounting, Associates
Skills for Parking Manager
Desired skills for parking manager include:
Desired experience for parking manager includes:
Parking Manager Examples
Parking Manager Job Description
- Address all customer service issues that arise before, during and after and event
- Develop, implement, and oversee all Chicago parking policies and procedures to ensure excellent customer service while maximizing space utilization and revenue
- Oversees and manage the 24 hour daily operations of the Parking and Transportation Department, which includes, but is not limited to, the Toll Plazas, Parking Garages, Kennel, Valet, Bus Loop, Wheel Chairs, Resort Buses, Resort Yachts and Event Parking
- Ensure monthly billable information is correct and processed through Finance
- Oversee hiring, training and development of all hourly staff
- Responds promptly to customer issues in the field, communicates them to Associate Director of Parking Operations and elevates issues as necessary
- Helps oversee the interviewing and hiring process for field staff including Parking Monitor I’s and Parking Monitor II’s
- Organizes Hazardous Waste and Spill Prevention and General Workplace Safety training
- Conducts quarterly Monitor Meetings to review policies and procedures and to gather suggestions and feedback from field staff
- Responsible for the collection of cash receipts from HBS booth and parking meters
- A minimum of 3 years of previous experience in management of event parking operations
- Must be able to multi-task and prioritize projects, duties and meetings in a fast-paced environment while remaining productive and professional
- Must be able to react and respond according to their training while maintaining their composure under pressure
- Due to the cyclical nature of the entertainment industry, the employee may be required to work varying schedules to reflect the business needs of the company
- Certified Administrative Parking Professional (CAPP) or Certified Parking Professional (CPP) designation a plus
- Must be professional, and have strong interpersonal and problem solving skills
Parking Manager Job Description
- Work closely with Harvard Athletics including participating in bi-weekly event meetings and attends all major event meetings Special Olympics, football meetings, swim meets and other Harvard affiliated and non-affiliated events
- Oversees upkeep on Parking Services vehicles, ensuring they are in proper working order
- Oversee and manage both the labor and non-labor budgets
- Train and develop multiple facility managers and supervisors to build an effective management team
- Ensure proper staffing and initiate strategic placement of employees to maximize efficient operation of parking garages
- Implement company policies and procedures fairly and consistently
- Ensure fair and equitable treatment of all employees within the branch
- Ensure that all actions taken are legal, fit within company policy and are properly documented
- Provide excellent customer service and handle customer complaints with professionalism
- Ensure the timely completion of required paperwork from each location and that all audit controls are in place
- Occasionally use hands to finger, handle or feel objects, tools or controls
- Occasionally be exposed to work near moving mechanical parts
- 3-5 years parking and transportation experience and 1-3 years management experience required
- At least 5 years of experience managing parking operations
- Experience with complex parking equipment concepts and valet parking software knowledge
- Completion of NIMS compliant ICS 100HC, 200HC, 700 & 800 courses or state equivalent
Parking Manager Job Description
- Experience in the Parking industry a plus
- Excellent English verbal and written communication skills are a must
- Able to act independently and make accurate decisions with exceptional focus on attention to detail the overall picture
- Train and develop 10+ attendants
- Maintain effective client relations
- Maintain monthly & daily parking audit program as set within the Standard Operating Procedure
- Provide direction and leadership within the branch
- Monitor and manage the financial performance of locations in the assigned area
- Be aware of and report new account prospects and competitive activity to regional management
- Manage the financial performance of each account within the branch
- CPR, BLS & HA Certification within 90 days of employment
- International Association of Healthcare Security Services (IAHSS) Basic course within 90 days of employment
- IAHSS Supervisor course within six months of employment
- The Facility Manager must be proficient in written and oral communication skills that will enable Manager to effectively communicate with representatives of various property management and/or ownership entities, ABM Parking Services superiors, subordinates, and co-workers
- The Facility Manager must demonstrate the ability to manage his/her time effectively and must be capable of quickly re-prioritizing tasks based on the needs of both internal and external customers
- The Facility Manager must demonstrate a working knowledge of computers and be proficient in the use of software programs including but not limited to Microsoft Office (and its components) and/or any other programs deemed appropriate
Parking Manager Job Description
- Manage and develop management personnel within the branch to ensure that each individual garage is well managed and that all employees are motivated and encouraged to work to maximum potential
- Ensure accomplishment of the branch’s manpower and succession plans through recruitment and staffing activities
- Manage and ensure the management of employees’ performances at the locations within the assigned area
- Build and maintain a productive working relationship with union representatives within the branch
- Communicate effectively on the Company’s behalf in handling first line grievance activity
- Develop and oversee implementation of an operations manual within each garage
- Implement procedures set forth in the company’s Injury and Illness Prevention Program in compliance with federal and state OSHA laws to ensure a safe workplace by training employees on safe working habits, conducting periodic onsite safety checks, investigating reports of safety hazards within 24 hours of notice, and taking actions to correct hazards in a timely manner
- Assist the Regional/Branch Manager or the Regional VP with special projects and assignments and take on any other management responsibilities not specifically identified above on an as needed basis
- Work experience in the parking industry preferred
- Ensure the lobby, bell closet, front drive, and work areas ( departmental equipment) are clean, professional, and presentable at all times and in accordance with the standards of Holiday Inn World's Fair Park
- Acts as the primary contact for current Landlords and Clients ensuring good relations with them
- Must have a minimum of three (3) years related experience
- WorkDay or PeopleSoft experience
- HR knowledge in addition to just payroll
- Minimum five (5) years of controlled/paid parking management experience
- Bachelor's degree with emphasis on transportation, urban planning, or related field preferred
Parking Manager Job Description
- Oversee supervision of shift supervisor, parking attendants, maintenance staff, and other personnel engaged in directing traffic, collecting fees and scheduling of personnel
- Monitor operation of control equipment and automatic gates and replace expendable supplies such as tickets and print ribbons
- Development and implementation of internal traffic/parking management processes in conjunction and collaboration with the Long Island Nets, Nassau County Police Department and all other affiliated governmental, law enforcement, and public safety agencies
- Lead third-party service providers by enforcing the agreed upon scope and quality of services within the various signed service agreements
- Perform regular inspections of the exterior arena while communicating with management and the appropriate vendors to address any issues that need immediate attention
- Develop and maintain standard operating procedures as they relate to third-party vendors, work order completion, safety and inventory control
- Continue to improve their traffic/parking system and project management process, maintaining protocols that are effective and work well and suggesting ways that the operation can run more efficiently
- Work closely with agency creative leadership to balance workloads and advocate for appropriate time-lines on creative projects
- Ensure all related creative projects are moving smoothly through the Nassau Coliseum
- Keep all informed of conflicts, delays or any other unusual situations including planned construction, road maintenance, public transportation advisories, critical weather conditions, and traffic flow patterns and service changes
- Change Management - Develop workable implementation plans
- Combination of 3-5 years experience in a role similar to this position, including festival-style parking
- Combination 3-5 years of previous experience in similar role
- Strong computer skills in Outlook, Excel, Word, PowerPoint and other related computer programs highly preferred
- Masters or BA in Accounting / Finance
- CPA designation or equivalent public accounting experience (Big 4, National, or Large local CPA firms)