Operations Spec Job Description
Operations Spec Duties & Responsibilities
To write an effective operations spec job description, begin by listing detailed duties, responsibilities and expectations. We have included operations spec job description templates that you can modify and use.
Sample responsibilities for this position include:
Operations Spec Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operations Spec
List any licenses or certifications required by the position: SFDC, CQIA, EIT, CPR, III, DAWIA
Education for Operations Spec
Typically a job would require a certain level of education.
Employers hiring for the operations spec job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Supply Chain Management, Business, Finance, Associates, Accounting, Engineering, Health Care, Information Management, Health Informatics
Skills for Operations Spec
Desired skills for operations spec include:
Desired experience for operations spec includes:
Operations Spec Examples
Operations Spec Job Description
- Understanding of a broad range of products and asset types (bonds, shares, funds)
- Achieve a high level of competency regarding compliance with Visa U.S. A
- Responsible for organizing and maintaining file caseload
- Responsible for all actions on files including, copy requests, fraud reporting, chargebacks, representments, pre-arbitration and pre-compliance, adhering to multiple deadlines, closing files and moving recovered funds to correct general ledger
- Responsible for effectively communicating with the customer verbally or in writing when needed to obtain information or resolve questions
- Responsible for reconciling ten complex general ledger accounts
- Utilizes fraud detection system to the fullest potential to reduce potential financial losses
- Completes twelve months of on the job training to achieve a high degree of proficiency
- Provide consistent high quality customer service and interaction with bank personnel the personnel from other networks and merchants
- Responsible for complex clerical functions
- Experience and a working knowledge of various aspects of International Payment Processing Operations
- Ability to deliver excellent service as an individual and as a team player within tight deadlines
- Willingness to learn and develop in the field
- Previous PC experience with Microsoft Access, Excel and Word
- Use multiple vendor software systems and reports to accomplish a variety of daily tasks
- Review and key rate changes
Operations Spec Job Description
- Effectively resolve all cases within set deadline
- Establishes user set-up, modifications, security administration, proof and reconciliation and incident resolution for Image
- Process adjustments to customer accounts ensuring they are completed within required time frames
- Processing PEP+ data base maintenance requests from all Cash Management regions, and changing system parameters to ensure ACH files are processed accurately
- Responsibility for coordinating with each region’s Cash Management areas for a bi-annual clean-up of unused collection applications
- Assisting the management team in the implementation of new modules to the PEP+ system
- Investigating and resolving all types of ACH inquiries, which may include returning ACH transactions to the originator
- Provide excellent written and oral customer service to both internal and external organizations (originating banks and companies) with the US Treasury
- Balance coin vaults daily and ensure accuracy and completeness of information
- Reconcile processed coin from spreadsheets submitted by armored couriers
- Understand the business functions for customer access, data load, data retrievals for the multiple archives within Image
- Time management - works with a sense of urgency
- Process-oriented with excellent analytical skills
- Client relationship focused mindset
- Research and resolve coin balancing differences
- Key orders accurately into spreadsheets and armored courier websites
Operations Spec Job Description
- Help compile branch cash and coin orders and place orders timely with the Federal Reserve
- Ensure all balancing records are filed in an orderly fashion
- Responsible for providing transportation solutions, communicating with multiple service providers and administering direction for operations
- Learn at least 3 core functions below and be able to train others in those areas
- Communicate and consult with clients concerning highly sensitive information
- Use thorough product knowledge to resolve unique or challenging inquiries and/or issues on an individual needs basis while ensuring established SLAs are met or exceeded
- Escalate with the appropriate sense of urgency
- Be self-motivated, demonstrating sound judgment and effective decision making
- Responsible for timely and accurate resolution of items in the general ledgers accounts
- Provides consistent high quality customer service and interacts with bank personnel
- High school education, GED, or equivalent work experience is required
- Six Months experience as an Operations Specialist or twelve months of comparable experience is required
- Basic mathematics aptitude with adding and subtracting
- Ability to work in cross functional teams and work independently
- 3+ years related logistics, sales, operations or business experience
- Minimum of fifteen (15) years of relevant technical area experience
Operations Spec Job Description
- Processing PCMS orders in SAP in accordance with the booking and revenue recognition policies
- Work closely with Operations, Development, QA and Engineering teams to triage issues, make fixes, advocate problems and document technical run books, support whitepapers and procedures
- Requires adherence to Charter's Standards of Business Conduct
- Partner with Business Intelligence team to continually improve sales reporting through suite of Business Objects 4.1 tools
- Design and Implement sales specific dashboards utilizing data visualization platforms
- Track and analyze key metrics – distribution growth, share of segment
- Develop annual sales objectives and coordinate with key sales and marketing growth initiatives
- Proactively analyze and report on key findings to sales leadership
- Manage customer master table changes within company ERP
- Identify national and regional growth segments by leveraging economic and sales data
- Demonstrated ability to work well in a team environment under pressure
- Answer calls from internal customers supporting other functions – resetting passwords, reactivating users etc
- Proficiency in Microsoft Office Suite, , Outlook, Word, Power Point, Excel
- As necessary escalate DDFs for further action
- Implementation, workflow development and/or training with respect to an institution or company wide Clinical Trial Management System (CTMS)
- Graduate with 0-4 years experience in a bank operations environment
Operations Spec Job Description
- Develop presentations that analyze sales and marketing activities and achievements
- Monitor the accuracy and efficient distribution of sales reports and external intelligence essential to the sales organization
- Co-ordinate implementation of service operational initiatives
- Establish ongoing and effective service operations communications with LSM to ensure SO is providing high quality deliverables and meeting client expectations and to discuss general project status, milestones, SOW, project issues
- Works with LSM constructively in a matrix framework to achieve project and customer deliverables
- Establish and maintain effective service operations communications and provide regular feedback to operations team manager
- Participate in training across Lifecycle Safety service offerings
- Lead team to achieving departmental goals utilization and realization productivity metrics
- Creating new and update existing customer account numbers when necessary
- Following up to expedite delivery if applicable
- Proficient with Systems and Tools
- Knowledge of leasing documentation preferred
- Knowledge of titling requirements preferred
- Ability to understand and interpret contractual language of lease agreements
- 6 months or more previous work experience
- 6 months experience as an Operations Specialist I or 12 month comparable experience