Line Support Job Description
Line support
provides day-to-day support of infrastructure application services such as Active Directory, File & Print services and email.
Line Support Duties & Responsibilities
To write an effective line support job description, begin by listing detailed duties, responsibilities and expectations. We have included line support job description templates that you can modify and use.
Sample responsibilities for this position include:
Focus on the administration and maintenance of various systems, including
Take a lead role in proactively reaching out to advisors or relationship partners to educate them on systems and other processes and provide indirect leadership in training less-experienced peers in new systems and processes
Assist in customer service related, web-based tools related, and technology related process improvement initiatives or related projects to provide subject matter expertise, serve as a resource or back-up to less-experienced customer service team members, as necessary
Be responsible for running and managing a variety of desktop and security management tools
Ensure that policies defined by the Security team are implemented and maintained within the environment
Work closely with other IT teams
Ensure that the desktop environment for the business runs efficiently and securely
Assists customers with the installation, configuration, and support of desktop computers, peripheral equipment and software within established standards and guidelines
Perform 2nd line hardware diagnostics
Specialized knowledge to analyse and solve complex problems
Line Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Line Support
List any licenses or certifications required by the position: ITIL, MCSE, CCNA, OCN, CCNP, MCP, V3, SAN, TPM, SDI
Education for Line Support
Typically a job would require a certain level of education.
Employers hiring for the line support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Technical, Computer Science, Electrical Engineering, Information Technology, Engineering, Electronics, Computer Sciences, Business, Education, Health
Skills for Line Support
Desired skills for line support include:
Information systems products and services to assist users
Networking
Application S/W
Telephony
Microsoft Windows and Office applications
6 Sigma and ISO9001
Lean
SPC
TCP/IP
Active Directory
Desired experience for line support includes:
Windows Server 2012 R2, Group Policy Management, AD RMS, AD FS, Certificate Services (PKI)
Familiarity with Citrix XenApp, XenDesktop and SSL VPN with Access Gateway
Self-motivated with the ability to learn 'on the fly'
Previous 1st line support desirable
Some knowldge of Windos and MAC (OSX) desirable
Trains and orients customers on use of hardware and software
Line Support Examples
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Line Support Job Description
Job Description Example
Our company is growing rapidly and is looking for a line support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for line support
- Complete IMAC requests
- Assesses functional needs to determine specifications for purchases for technical projects
- Ensure that all defined standards are met
- Take ownership of support requests that have been escalated to you and delivering
- Additional responsibilities may include developing operating processes/procedures
- Provide support for web-based tools via a high-volume, in-bound phone queue
- Educate clients and advisors directly on newly-enacted web-based tools, systems and procedures as they arise to facilitate efficient self-service
- Identify, troubleshoot, and resolve a wide range of technical web-based issues
- Develop working knowledge in all systems, processes and data relating to web-based support tools
- Receive, log, process and resolve issues from customers, via incoming telephone calls, emails and support cases logged over the web
Qualifications for line support
- Knowledge and ability to navigate multiple desktop operating systems
- Graduate in an IT related subject OR a non-graduate with a minimum of 1 year work experience in either the IT or customer service industry
- A thorough knowledge of Microsoft Windows and Office, (full training will be given on our Proclaim system)
- Strong problem solving, troubleshooting and analytical skills, enabling you to resolve IT queries without the aid of a script
- Working with Technical incidents, problems and projects
- Experience of Technical Support roles in data centre and/or software delivery environment, including Change Control administration
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Line Support Job Description
Job Description Example
Our growing company is looking to fill the role of line support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for line support
- Setting up new accounts on Exchange, Active Directory and client software systems
- Analyses, prioritises and solves problems raised via our Incident Management tool in line with business priorities
- Maintain an up-to-date knowledge of the supported applications and related technologies, through training and self-learning/investigation
- Develop and maintain an up-to-date knowledge of issues related to the implementation of the supported applications and related technologies, in order to achieve a consistently high standard of customer support
- Ensure all procedures are suitably documented and published in accordance with service standards
- Prepares technical reports by collecting, analysing, and summarising information and trend
- Following up and ensuring the dept
- Ad-hoc requests to help prepare presentations for R&F IT Summits, Town Halls, learning sessions, newsletters and dept
- Manage staff (Project Management Analyst, Sr Project Management Analyst) in accordance with organization's policies and applicable regulations
- Obtain and provide regular feedback to employees from other clinical project team members and key stakeholders to assist in personal and professional development
Qualifications for line support
- Able to work independently through minimal guidance
- Emphasis on an attention to detail when completing work requirements
- Broad protocol knowledge
- In depth understanding of project management practices and strong history of demonstrated project management capabilities
- Proven ability to manage a team and work through others in a global environment to deliver results to the appropriate quality and timeline metrics
- Excellent customer service skills and demonstrated ability to understand customer needs, have difficult conversations with internal/external stakeholders and customers, and negotiate solutions
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Line Support Job Description
Job Description Example
Our growing company is hiring for a line support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for line support
- Work closely with Account Owners and share important commercial information within the whole organization
- Execute commercial strategy
- Manage, follow-up and respond timely and accurately to pricing, service and general information inquiries by customers
- Update Salesforce.com constantly with all possible commercial information
- Constantly monitor, report and take corrective actions in order to minimize the amount of disputes and outstandings
- Assist & support Sales Manager in all commercial related activities
- Actively engage in sales of e-commerce
- Update correct and timely the sales & customer support systems to obtain correct invoicing
- Improve commercial contacts with overseas agencies and the various Trade and Marketing pricing desks
- Support aspects of technical projects with respect to Client implementations and infrastructure development
Qualifications for line support
- Bachelor's degree in life sciences or related field and 8 years clinical research experience including 5 years leadership experience (experience managing people desired)
- Technical English and/or any other European language knowledge
- Graduate in an IT related subject OR a non-graduate with a minimum of 1 year’s work experience in either the IT or customer service industry
- Requires 6 -12 months of in depth technical training plus several years of experience
- Must understand the BT products and services that they represent to a solid "basic" level
- IT support for end users
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Line Support Job Description
Job Description Example
Our company is looking for a line support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for line support
- An IT related degree
- A minimum of 2 year work experience in either the IT or customer service industry
- In depth knowledge of Microsoft Windows and Office, (full training will be given on our Proclaim system)
- To follow Company policies and display conduct expected of T.E.A.M
- Responsible for correct resin/colorant conveyance to all Molding presses and storage locations
- Required to operate resin blenders, dryers, hoppers and any other machinery that falls in the purview of this position
- Responsible for data collection and ensuring the correct tracking of incoming and outgoing resin deliveries
- Responsible for properly weighing and documenting resin containers
- Perform and document inventory cycle counts
- Support daily production by providing the proper racks or totes etc… for the material that is being produced at all of the presses, removing the racks or totes when they are deemed completed and properly labeled
Qualifications for line support
- Proactively monitor and take needed actions
- Resolve tickets and communicate with the users
- Documentation of all executed tasks in a ticket tool
- University degree in computer science or similar qualificationWorking experience in IT
- Experience with Remote support toolsExperience in Microsoft desktop and server OS support, as wells as in upgrading desktop and server OS
- Basic knowledge in Linux OS especially RHEL, SuSE, CentOS
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Line Support Job Description
Job Description Example
Our innovative and growing company is hiring for a line support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for line support
- Adhere to safe lifting practices as outlined in the T.E.A.M
- Log incoming support calls and emails received onto heat and action accordingly
- Ensure checklists are followed for sites without phones & data
- Ensure checklists are followed for new openings and closures
- Ensure all owned calls logged on Heat are reviewed daily
- Maintain regular lines of communication with customers and suppliers on all outstanding issues
- Demonstrate a high level of teamwork to achieve results on first time fix
- Look for proactive resolutions on common issues and faults
- To offer help and support for all customers
- To comply with all systems, procedures and processes, so company and customer information is accurate
Qualifications for line support
- Fluent English in written and spoken
- Ability to resolve incidents in the Network environment used by the customer
- Relevant technical qualifications
- Master/Bachelor Degree, major in electronic engineering, telecommunication, computer science, or related
- In-depth knowledge and good experience of 32-bit ARM Cortex-M0/M3/M4
- In-depth knowledge and good experience of MCU digital and analog peripherals such as USB, LCD, flash, Timers, UART, SPI, I2C, ADC, DAC, etc