Internal Sales Representative Job Description
Internal Sales Representative Duties & Responsibilities
To write an effective internal sales representative job description, begin by listing detailed duties, responsibilities and expectations. We have included internal sales representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Internal Sales Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Internal Sales Representative
Typically a job would require a certain level of education.
Employers hiring for the internal sales representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Finance, Marketing, Education, Supervision, Secondary Education, Graduate, Engineering, Management, Economics
Skills for Internal Sales Representative
Desired skills for internal sales representative include:
Desired experience for internal sales representative includes:
Internal Sales Representative Examples
Internal Sales Representative Job Description
- Understand American Century's products and services to accurately sell our offerings to Intermediary sales clients and prospects
- Maintain contact with customers during the project and at the end by phone
- Provide sales support to customers, Account Managers, Product Support and Service Representatives in respect of spares and wear parts
- Provide technical support to customers by advising on the use and features of various parts
- Liaise with Pricing coordinator & Account Managers in relation to gross margins, market prices and delivery priorities
- Provide spares and wears quotations to Account Managers or to customers direct
- Determine stock availability & appropriate method of shipping to meet customer delivery requirements
- Arrange for freight and insurance through the Logistics department, expediting orders where required
- Liaise with appropriate internal personnel in respect to warranty, credit notes and invoicing
- Provides sales support to customers, Account Managers, Product Support and Service Representatives in respect of spares and wear parts
- Telesales experience OR an interest in developing sales skills if you don't
- Experience with actual Software applications
- Experience in working in a customer-facing organisation / sales function in a ‘technical sale’ environment ( 2/5 years)
- Excellent communication skills and the ability to interact with people of all levels to build and maintain strong working relationships within external customers and within the organisation
- Regular meeting/communication with the Customer Service and BU Marketing teams
- Strong numeracy and MS EXCEL proficiency
Internal Sales Representative Job Description
- Collaborate with R&D to develop new generation products for key clients
- Responds to direct telephone and written customer enquiries
- Discusses use and features of various parts with customers
- Ascertains availability, cost, pricing and customer sales history for relevant parts
- Liaises with Pricing coordinator as to gross margins, market prices and Account Managers about delivery priorities
- Determines appropriate method of shipping to meet customer delivery requirements
- Arranges for freight and insurance through the Logistics department
- Expedites orders and freight
- Serving customer’s quotation through preparation, sending and monitoring offers
- Serving orders through checking if they are correct with the offer or current trade conditions with customers, reconciliation of any ambiguities, putting the order into the system, sending the confirmation
- Experience of using ERP and CRM systems
- Previous experience in similar position (service/call center, sales support)
- Ability to work with various software packages (MS Office)
- 2 years previous experience in a similar position (service/call center, sales support)
- Day-to-day technical support for all parts of the local STC business
- Minimum of 5 years in a Technical Role supporting clients either face to face or by phone
Internal Sales Representative Job Description
- Stock transfer management between stocks for the very urgent tools
- Control and actualization of the orders
- Invoicing for customers
- Ordering tools for tests
- Analyzing and solving problems connected with sales process
- Support in preparation of the yearly, quarterly and monthly plans, following guidelines of the higher management
- Realization of the accepted yearly, quarterly and monthly plans
- Support in analyzing and reporting of the level of accomplishment of the yearly, quarterly and monthly plans
- Cooperation with the Finance Department in the process of debt collection
- Giving customers all trade information in response to written and verbal questions
- Must be comfortable with technology and be proficient in Excel, Outlook and CRM
- Ability to work on own initiative within a diverse team
- Excellent telephone manor to support a wide range of clients and distributers with technical queries and assist them in a timely manor
- Previous experience in a similar position within a customer service industry
- High attention to detail with the ability to write routine reports and correspondence
- Strong interpersonal skills with the ability to build rapport with internal and external customers
Internal Sales Representative Job Description
- Servicing customers’ complaints and returns of the articles
- Putting new customers in the SAP system and conditions agreed with them
- Creating indexes of new materials purchased from vendors
- Constant qualifications development through self-education and active participation in trainings
- Carrying out other instructions of the supervisor
- You will manage and grow existing accounts identify and pitch for key opportunities in new accounts
- Coordinate and participate in dental trade shows
- Deliver timely reports and communication to the management team as set
- This role is an autonomous role that reports to the National Sales Manager
- You will work in collaboration with the internal sales and marketing team
- Minimum one year of sales and/or leadership experience or FINRA Series 6 & 63 licenses
- Obtain FINRA Series 7 or 66 as required
- Team player, shows initiative/resourcefulness, actively seeks opportunities to make a contribution
- Able to learn quickly, retain knowledge and information
- Capable of calculating figures and amounts such as discounts, interest, commissions, proportions and percentages
- Proficient in the use of electronic databases, spreadsheets and e-mail
Internal Sales Representative Job Description
- Regular outbound telephone contact with existing clients to build relationships to obtain new quoting opportunities and repeat business
- Ideally qualifications in Chemistry at Degree or a minimum at A Level
- Work with agents to identify client needs and recommend product offerings and marketing strategies
- Support and execute on all sales & marketing initiatives and corporate strategies as set by management
- Expected to meet all core call related metrics as set forth by management
- Utilize systems, technology and tools to track activities and profile agent data in effort to expand reach of product distribution
- Maintain a proactive and supportive relationship with sales, marketing, operations teams, and all internal partners
- Provide daily/weekly feedback on sales related activity
- Adhere to the rules and practices set forth by Compliance
- Developing a network of business partners
- Must be a people-oriented team player
- Must have relevant experience in a customer service industry
- Must have excellent telephone manners
- Experience using a SAP sales system would be highly regarded
- You must have full working rights in Australia to be considered for this role
- Ability to effectively communicate verbally and nonverbally