HR Service Center Job Description
HR Service Center Duties & Responsibilities
To write an effective HR service center job description, begin by listing detailed duties, responsibilities and expectations. We have included HR service center job description templates that you can modify and use.
Sample responsibilities for this position include:
HR Service Center Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for HR Service Center
List any licenses or certifications required by the position: PHR, HR, SPHR, LEAN, ITIL, SHRM, CEBS, BCLS, BLS, CSA
Education for HR Service Center
Typically a job would require a certain level of education.
Employers hiring for the HR service center job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Human Resources, Education, Business, Business/Administration, Associates, Management, Communications, English, Administration, Supervision
Skills for HR Service Center
Desired skills for HR service center include:
Desired experience for HR service center includes:
HR Service Center Examples
HR Service Center Job Description
- Develops user friendly procedures, guidelines and documentation
- Collaborates with other HRMS users (Payroll, Accounting, Projects, ) to ensure integrity of the HRIS
- Resolves cases with a high level of customer-focus
- Processes background checks with a vendor
- Processes documents through workflows webforms and/or manual processes
- Manage the Unemployment process from start to finish
- Manage all Immigration cases from state to finish
- Responsible for day-to-day administrative support for the service center
- Responsible for i-expense statements for HR Service Center leadership team
- Schedules and approves conference room usage
- Technical aptitude and strong MS Office skills
- Ability to quickly adapt as business needs change and lead others through change
- Ability to resolve difficult and stressful issues
- Ability to interface with all associates and managers in a professional and diplomatic manner
- Ability to maintain confidentiality and discretion when working with sensitive information
- Ability to work collaboratively and foster a cooperative work environment
HR Service Center Job Description
- Ability to comprehend and interpret instructions/policies, create short correspondence and memos, and ask clarifying questions to ensure understanding
- Manages Employee HRIS Training and License/Certification
- Manages CWR Administration Process – Add/Update/Terminate- contingent worker
- Document Files Management (Documentum)
- Answer incoming calls, voicemails and emails from employees and external parties concerning a wide range of HR related questions and issues
- Input new hires, employee changes and termination information into the HR information system (UltiPro)
- Escalate employee questions and/or issues to the appropriate HR representative/s when necessary
- General HR questions/inquiries
- Basic benefit questions (medical, dental, 401k)
- Internal postings (how to apply, confirmation of receipt of application, .)
- Experience in Customer Service as an advantage
- Experience designing business process in a large organization
- Ability to develop short- and long-term goals and drive to implementation
- Integrated knowledge and understanding of HR systems and processes
- Call center management experience including fluency with call and case management systems
- Data entry and/or Workday experience a plus
HR Service Center Job Description
- Candidate inquiries regarding applications (how to apply, confirmation of receipt of application)
- Temporary agencies and vendors seeking appropriate HR contact
- Update new hire/separation report
- Track Officer appointments/promotions and submit to the Board of Directors for approval on a quarterly basis
- Assist in the onboarding of new employees, including electronic distribution of new hire paperwork, I-9 administration, ordering name tags
- Assist the HR Business Partner team in the distribution, collection and reporting of new hire and exit surveys so that results and metrics can be complied and analyzed
- Receive and distribute HR mail and provide assistance with Fed Ex shipments
- Complete and/or verify unemployment questionnaires
- Maintenance and monitoring of files including regularly filing various HR related documents and forms, creation of new hire files, converting active files to terminated, logging requests for employee files, tracking destruction dates and sending files out for storage
- May provide general support with various administrative tasks within the HR department, including the ordering of supplies
- Self-motivator with strong work ethics and professionalism
- Effective use of tools and resources
- Supports the people management strategy of the HR Service Center
- Extensive experience in HR systems and strong orientation to systems and data management
- A minimum five years management experience in a corporate environment or leading a service center
- Demonstrates strong leadership skills in team environment, problem-solving, decision-making, and conflict resolution
HR Service Center Job Description
- You ensure successful local implementation and application of HR policies and programs and develop implementation of local policies that are aligned with global HR policies and work processes
- Position will interpret and explain human resources policies, procedures, laws, standards, or regulations to answer inquiries and provide information for personnel actions
- Serve as the Administrator for a file sharing system to ensure timely distribution of reports to Payroll and Benefits vendors
- Work with Payroll and Benefits vendors to coordinate reporting/mailings to North American employees
- You set goals to improve the existing HR policies and programs
- Completion of Salary Surveys from external providers, answering Compensations & Benefits information from our affiliates
- Support Payroll Services team in documentation, communication, calculations
- Reach-out to SME’s as needed for problem resolution
- Enter HR transactions into PeopleSoft system
- Reset passwords through FIM Active Directory
- Ability to work in a fast paced and demanding environment with flexibility to quickly adapt to change
- Excellent verbal and written communication and listening skills along with attention to detail
- Ability work independent and within a team
- Proactive and highly motivated with a professional attitude and ambition
- Experience with HRIS systems, Kenexa and Microsoft applications a must
- 2+ years working in a corporate HR environment
HR Service Center Job Description
- Manages the members of the Global Service Center which is composed of data analysts and the data quality and compliance specialist
- Provides support by researching and resolving HRIS problems, unexpected results or process flaws
- Manages and designs the mapping of all HRIS processes to ensure accurate data capture that promotes prudent compliance and enables comprehensive reporting
- Reviews HRIS forms to ensure proper HRIS data entry functions are available
- Ensures accurate documentation process manuals are designed and updated for all HRIS processes
- Recommends projects oriented towards the improvement of productivity and quality of the team’s services
- Responsible for the development of the people under his supervision, trains staff and new system users on new processes/functionality
- Collaborates with HR Technology and IT to coordinate application of upgrade or fix
- Maintains a thorough understanding of industry trends, current practices, new developments, applicable laws related to HRIS
- In collaboration with the HR functions, plans, develops, organizes, implements and evaluates the organization’s human resources functions and annual goals
- Strong customer service skills demonstrated through prior work experience
- Strong financial skills orientation – comfortable dealing with numbers
- Accuracy, accountability and attention to detail
- Ability to multi-task while working on various projects/assignments
- Experience in conducting audits and analysis with data sets
- Experience working on a team located in multiple locations