Service Center Representative Job Description
Service Center Representative Duties & Responsibilities
To write an effective service center representative job description, begin by listing detailed duties, responsibilities and expectations. We have included service center representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Service Center Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Center Representative
List any licenses or certifications required by the position: PHR, CPP, FPC, CPR, HDI, P2, ASE
Education for Service Center Representative
Typically a job would require a certain level of education.
Employers hiring for the service center representative job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, Associates, General Education, Human Resources, Business, Military, Business/Administration, Communication, Graduate, Technology
Skills for Service Center Representative
Desired skills for service center representative include:
Desired experience for service center representative includes:
Service Center Representative Examples
Service Center Representative Job Description
- As the manager of this group you will be responsible for supporting a 24x7 operation
- Managing all aspects of the HRIS database including gathering the appropriate level of information to correctly input new starter, employee movement and leaver transactions according to SLA’s
- Ensuring integrity and quality of the data in the HRIS and Payroll databases in the Case Management System, Neocase
- Receive incoming calls routed to 1st Point providing high standards of customer service
- Providing support on human resource policy and practice, with a strong focus on employment arrangements and case management within agreed response times/service level agreements
- Contributing and supporting the development of 1st Point HR knowledge material, including information articles, process guides, reference tools and service process workflow diagrams
- Maintains knowledge of company and departmental policies and procedures
- Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers
- Meets performance level standards as outlined in performance objectives
- Participate in in-house or outside insurance /industry related courses / seminars as deemed necessary to expand product / system knowledge
- Years of customer service or other telephone experience
- Post-secondary certificate
- Bachelor's degree or 8 plus years' relevant experience in the Direct Mail, Commercial Printing, or related industries
- Familiarity of procurement and service of mailing equipment/machinery a plus
- Sales skills should be present along with strong communication skills
- Travel is a requirement of the position
Service Center Representative Job Description
- Respond to moderately complex inquiries from client managers and participants regarding a wide variety of benefit issues including health and welfare and retirement in a fast-paced employee benefits service center environment
- Willingness and desire to support calls 80% or more of work day, in addition to juggling administration responsibilities
- Review and process all incoming client mail
- Meet or exceed expected service levels by providing AMAZING customer service
- Attention to detail logging cases in case management system clearly timely
- Develop understanding of Savitz’s outsourcing operations and clients
- Participate in scheduled and ad hoc training in order to improve knowledge
- Perform special projects, assist with large mailings, and any other duties as assigned
- Adherence to scheduled hours, defined lunch schedules, and PTO schedules
- Assist customers with electrical service issues
- Minimum of 7-10 years of sales experience or related professional experience
- Has a strong understanding of digital marketing , search engine optimization (SEO) and search engine management (SEM/pay per click)
- Candidate should have in-depth experience in Cisco, VMWare and Microsoft products Windows and Mac operating systems
- Strong customer service skills and the ability to work well and collaborate in team environment
- Ability to work within a team and take initiative on research and problem solving
- Adaptable to changing business practices
Service Center Representative Job Description
- Collections inquiries
- Operation Systems and Record Keeping
- Support Operations Leadership Staff
- Keys & Mail Service
- Develop trusting relationships through all client contacts
- Provide high levels of customer account management by properly maintaining account information and data
- Capture cross-selling opportunities by suggesting other related products and services
- Forecast and maintains routes to maximize manpower, tank and vehicle utilization and ensure delivery efficiencies
- Plan and schedule daily service work to maximize billable time and meet productivity goals
- Follows up on service/delivery failure to reassure the customer and ensure customer satisfaction
- High School Diploma and Ged required
- Payroll system experience preferred
- A minimum of 2 years' experience in a call center or technical support environment required
- Must have working knowledge of benefit plans, including but not limited to medical, dental, vision, 401(k), pension, life insurance, disability, leave of absence
- Excellent computer skills (including Word, Excel, and PeopleSoft) and the ability to process detailed information in an accurate manner
- Must be customer focused with the ability to respond to questions with definitive answers, and be able to work in a fast paced service center environment
Service Center Representative Job Description
- Respond to client requests for information including communicating account balances and executing unsolicited trade orders, assisting clients with fund transfers and processing account maintenance requests
- Partner with appropriate home office and branch staff to resolve client issues
- Document and maintain controls to ensure all security balances and transactions in brokerage accounts comply with regulatory and company policies
- Identify processing related issues and trends and recommend improvements to workflows
- Complete ad hoc reporting and assignments as required
- Provide administrative support to HR client group which may include employee form preparation such as Requisition to Hire, Notice of Change, Request for Record of Employment
- Reviews new incident and statistical reports
- Log calls in call handling system - Oracle
- Gather customers contact and Equipment information
- Understand the customers Technical issues and enter into the SR
- Knowledge of Microsoft applications (Word, Outlook, Excel, PowerPoint)
- Ability to process a high volume of transactions
- Be available to work any shift
- Be successful in passing our background check guidelines
- Business Office experience strongly preferred
- Experience with customer billing systems preferred
Service Center Representative Job Description
- Understand what Product types are supported by what groups
- Route to Tech Support via Task creation in Oracle
- Dispatch to field engineers
- Ability to multi-task between many high priority customer dispatches
- Review quality of service requests
- Handle Parts booking and dispatching
- Work closely with CSR for Fast Exchange units
- Work with Logistics/Choice for part orders
- Work with TS to help facilitate ordering of New Units
- Creation and Research of RMA’s
- Two to four years prior life insurance or annuity products administration preferred
- Minimum one to two years’ experience in a high functioning call center or customer service environment
- Must be well organized, detail oriented and have good computer/data entry skills
- Six or more months of general office experience, preferably in a customer service environment
- Ability to handle complex and demanding situations tactfully when dealing with customers
- Computer literate including Outlook and Word