Service Engineering Job Description
Service engineering
provides equipment engineering project support in the Photo Metrology area of a specialty products semiconductor manufacturing facility.
Service Engineering Duties & Responsibilities
To write an effective service engineering job description, begin by listing detailed duties, responsibilities and expectations. We have included service engineering job description templates that you can modify and use.
Sample responsibilities for this position include:
Act as technical liaison between the field service organization and the Engineering, Quality, and Manufacturing organizations to identify, define, and prioritize complex product issues relating to Networks Communication, Switchgear & Paralleling systems, and implement solutions
Support the FRT validations for current and future model Repair, vehicle reconditioning/certification procedures (CPO), accessories development/installations and Service Bulletin/Campaigns development
Standardize and support documentation for Service’s “Design for Serviceability Best practices” for current and future models
Perform fleet maintenance on Service Engineering vehicles – technical training, body shop, Tech support, and others
Drive quality measures and test automation of EIS infrastructure services
Design and implement performance analytics infrastructure with open source technologies such as Kafka and Spark while leveraging performance monitoring toolkits from technology providers
Work with technical community and Manager of APAC technology services to bring visibility to customer needs/feedback, track the health of service, and communicate the performance benchmark as appropriate
Lead a virtual team with other performance engineers and consultants as needed toward delivering results
Collaborate with EIS service engineering team and program leader
Provide periodic service performance engineering update with the Vice President of IT Infrastructure, program owners, and IT stake holders
Service Engineering Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Engineering
List any licenses or certifications required by the position: ITIL, IAT, ASE, II, PMP, MCSE, CCNA, SLA, CSM, TOGAF
Education for Service Engineering
Typically a job would require a certain level of education.
Employers hiring for the service engineering job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Computer Science, Technical, Electronics, Education, Electrical Engineering, Mechanical Engineering, Mathematics, Business, Science
Skills for Service Engineering
Desired skills for service engineering include:
Equipment functionality
CATIA & System/Software Engineering Environment
CATIA V4
Alignment of strategic and operational goals
Autocad and MS Office
Installation and support
Manufacturing
Market and competition
Microsoft Office Suite
Optics and semiconductor manufacturing equipment experience
Desired experience for service engineering includes:
2 - 5 years of shop management experience
3 – 5 years of experience in engineering shop and/or dealer shop environment
ASE certifications A1-A8, a plus
ASE Master Certification (A1 – A8)
A successful candidate must have the ability to work as part of a team, provide leadership, mentoring, and coaching to direct reports, build relationships within the collaborative GNS environment
In-depth understanding of software development and I.T
Service Engineering Examples
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Service Engineering Job Description
Job Description Example
Our company is looking for a service engineering. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service engineering
- Perform calculations to compute and establish manufacturing and installation standards
- Support the manufacturing, installation, maintenance, documentation, and testing activities to ensure compliance with specifications, codes, and customer requirements
- Ability to coalesce and collaborate with remote teams and stake holders
- Excellent attention to detail and ability to perform root causes analysis of defects or performance bottleneck in complex services
- Strength and experience in quality assurance and performance engineering leadership that can lead to immediate impacts
- Ability to code and run automated tests
- Ability to adapt to new technologies quickly, including target services open source technologies
- 5+ years of experience in a QA or engineering position delivering cloud, web, or equivalent internet/data/infrastructure services
- Drive quality measures and test automation of EIS cloud services
- Design and implement performance analytics infrastructure with open source technologies such as Kafka and Spark
Qualifications for service engineering
- Passionate gamer and in-depth knowledge of Blizzard games, products, and services
- Collaborate with EIS cloud service engineering team and program leader
- Provide periodic cloud service performance engineering update with the Vice President of IT Infrastructure, program owners, and IT stake holders
- Ability to develop patterns and practices for reading, writing, configuring code, and designing end-to-end service telemetry, alerting and self-healing capabilities
- Ability to develop standards applicable to service and product reviews and corrective action plans
- Experience in networking technologies including WAN technologies such as MPLS, Ethernet
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Service Engineering Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of service engineering. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service engineering
- Utilizing knowledge of engineering product field investigation, including service tools for diagnosis, data analysis, and field investigation reports to provide technical support for failure analysis with Field Service, Warranty, and Engineering to communicate, define issues and support electronic product development and problem solving teams via installation of field test products for Networks & Switchgear or components, and monitor and report reliability data
- Provide technical input in connection with the monitoring of new electrical or systems product performance, including participating in reviews to ensure serviceability of new components and products
- Utilize knowledge of proper engineering product measurements in order to select measurements in a safe manner to be utilized in field tests and review results to determine data quality and apply applications to raw data sets
- Participate in Hazard Analysis reviews containing parameters for timing of analysis, underlying principles, techniques, and procedures to be used in different circumstances
- Utilize knowledge of 7 Step Problem Solving Process to assess solutions to Networks & Switchgear product problems and incorporate Fault Tree Analysis into plans to correct problems identified within process
- Lead the use of Failure Mode And Effects Analysis to reduce network communication & Switchgear issues
- Utilize knowledge of Product Problem Solving (PPS) to review problem solving processes and databases in order to identify improvements to the process and tools
- Support high horsepower current product engines in a service engineering capacity including electronic control modules (ECMs), wiring harnesses, calibrations and software, various engine mounted sensors for temperature, pressure, speed, and all peripheral rotating electronics such as starter motors and alternators
- Utilize global field and in-service data acquisition and analysis to establish product issue trends and support the development of Fault Tree Analysis (FTA)
- Utilize data analysis techniques to determine root causes of engine system and component failures including Six Sigma data analysis tools including Pareto and Control Charts, ANOVA, Regression Analysis, and Cause and Effect Matrices (C&E)
Qualifications for service engineering
- Working knowledge of proof reading and approving contracts and tender documents
- The ability to deal with, and facilitate decision making with a wide range of people
- Manage projects across cross-functional, global teams (software, electrical, mechanical engineering, IT, mobile applications, data analytics, innovation)
- Experience developing/implementing standards in translating customer and technical requirements into service architecture to meet Quality of Service expectations
- Excellent communications skills with the ability to communicate complex problems/scenarios succinctly to technical and non-technical audiences (in person and in writing)
- You are fluent in both
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Service Engineering Job Description
Job Description Example
Our company is looking to fill the role of service engineering. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service engineering
- Initiate problem solving and document cost and customer impact information to establish priority for corrective action utilizing 7 Step Problem Solving Process
- Utilize the Product Safety Hazard Analysis process and communicate Failure Mode and Effects Analysis (FMEA) to Field Service, Warranty, and Engineering teams in order to define issues and discuss alternatives
- Investigate customer and public complaints, determine the nature of the problem, and recommend remedial measures
- Support product developmental and problem solving teams by installing field test engines and components and monitoring and reporting reliability data
- Create initial product publications and subsequent revisions of product service literature
- Write technical reports, field service requirements, and presentations to document product issues and scope
- Coordinate with engineering section leaders and oOEM engineering network to drive alignment and rapid communication of priorities and challenges
- Establish core design processes and team culture for Poland GT oOEM engineering team
- Drive team alignment across module interfaces
- Implement initiatives to continuously improve the responsiveness of the section/organization to customer/business needs
Qualifications for service engineering
- Hardware knowledge of the products (Cisco/others)
- Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision
- Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialization
- Work closely with engineering teams in India to fully understand L0/L1 TCL network design, especially India NLD networks MANs & Access Networks in various cities and provide the needed requirements to ensure efficient L2 network design
- Familiar with service provider’s network operations model and business practices
- Low and medium voltage power applications experience, diesel and turbine generator control systems
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Service Engineering Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of service engineering. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service engineering
- Build network with global design centers to drive synergies, in relation to design tools, processes, and resource alignment
- Provide 24/7 On Call rotation support
- Proficient with monitoring tools, HP Open View, App Dynamics..
- Research, evaluate, and recommend emerging technologies or enhancements for enterprise use to consistently drive down total cost of ownership
- Ability to establish and work well with customers, peers, contractors, vendors and third parties
- Coordinate activities with internal/external technology owners/service providers/business units
- Install, configure, maintain, test, and troubleshoot operating systems, hardware systems and other systems software
- Developing engineering designs and specifications, cost estimates, and material specifications
- Works with equipment vendors to plan layouts, utility requirements, and installation schedules
- Conducts comprehensive engineering planning, design, and operational studies in pre-project studies
Qualifications for service engineering
- Expert knowledge of software development lifecycle and solid experience in various infrastructure and tools used such as SVN, Git/GitHub, Stash, Mercurial, BitKeeper, Ant, Makefile, Gradle, Jira, BugZilla, Crucible, Gerrit, TeamCity, Jenkins, Bamboo, Go Continuous Delivery
- In-depth knowledge of Unix/Linux, both as end user and sysadmin, and familiarity with various virtualization and cloud technology such as VMware, OpenStack, XenServer, KVM, LXC, Docker
- Good Java programming skills and familiarity with JVM including application performance tuning, JMX, Web Application Server such as JBoss/Wirefly, Tomcat/TomcatEE
- Configuration Management/Source Control/Build Automation
- Working towards a BEng/MEng Honours degree in Mechanical, Automotive or equivalent discipline
- Excellent written/verbal communications and project management skills
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Service Engineering Job Description
Job Description Example
Our company is looking for a service engineering. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service engineering
- Prepares project documents including justifications, budget analyses, calculations, drawings and schedules
- Reviews and checks engineering projects submitted by the plants to insure good engineering practices are being implemented
- Provides engineering guidance to plant personnel
- Obtains permits, easements and other documents as required
- Acts as project manager as required
- Determines scope of work, prepares requests for proposals, evaluates proposals
- Confers with legal counsel for interpretation of various engineering topics and potential problems
- Lead the team by understanding the project needs to schedule NPI and sustaining work as needed
- Assists in project management, schedule creation and estimation of completion dates
- Interface with EE and ME staff for development and solving PCB level related issues
Qualifications for service engineering
- General understanding of engines and components, and an interest in hands on Engineering
- Capable of integrating into a team working environment
- Positions require a Bachelor’s degree in Electrical and/or Electronics Engineering and 3 years of experience as a Field Service Engineer, Service Engineer, or Design Engineer, or related position related to Network Communications and Switchgear & Paralleling systems
- Networks Communication, Switchgear & Paralleling systems
- Engineering product field investigation, including service tools for diagnosis, data analysis, and field investigation reports
- Product Problem Solving (PPS)