Global Delivery Manager Job Description
Global delivery manager
provides accurate and timely data to embedded and business teams in the end to end business finance processes to ensure compliance.
Global Delivery Manager Duties & Responsibilities
To write an effective global delivery manager job description, begin by listing detailed duties, responsibilities and expectations. We have included global delivery manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Manage/support delivery of C&FS Cross LOB projects, from initial inception through to successful implementation
Define key roles and responsibilities and work with LOB’s to ensure appropriate resources are assigned to the program throughout its life
Build key relationships throughout C&FS to assist in the delivery of change and consistently drive to learn C&FS products, markets, and regulatory changes for maximum effectiveness
Partner with project managers leading regulatory projects, CASS PS 14/9, FATCA and UCITS V, to ensure optimum coverage and successful completion of all milestones
Influence project management best practice to product managers that have been given project management responsibilities, specifically in the regulatory program
Publish seasonal B2B timelines to all Regions
Based on published timelines, drive the collection of all required pre-season load data from the regions
Perform data validations and work cross functionally with the CIA team to quickly resolve data related issues prior to seasonal launch
Work closely with Creative Services team on maximizing photography availability – ensure alternatives (CADS) are available prior to launch – target 95% coverage
Work with the B2B vendor to load and validate initial Preseason load data and images for each region
Global Delivery Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Global Delivery Manager
List any licenses or certifications required by the position: ITIL, PMI, PMP, PRINCE, SPHR, GPHR, PHR, LEAN, COBIT, V3
Education for Global Delivery Manager
Typically a job would require a certain level of education.
Employers hiring for the global delivery manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Engineering, Computer Science, Management, Education, MBA, Science, Technology, Technical, Finance
Skills for Global Delivery Manager
Desired skills for global delivery manager include:
Industry standard project management methodology
Australia
Business function
Company's organization
Costs to devise strategy on site charges to customers
Current IoT landscape
Data center and service provider technologies
End to end processes
Example: field organizations
Finance/Procurement processes and ERP implementations
Desired experience for global delivery manager includes:
Experience with Data Center technologies (servers, virtualization, networking)
Experience in managing SLA-driven projects for enterprise customers
Excellent verbal and written communication skills, especially presentation skills
A Bachelor of Science Degree in Engineering or Computer Science
Bachelor's Degree and relevant professional qualifications
ITIL Aligned managed service experience
Global Delivery Manager Examples
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Global Delivery Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of global delivery manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for global delivery manager
- Manage Operational Supplier Relationship, Governance and Service Billing
- Direct the global end to end flow based model of Office Print services, including locally reporting team members regional/matrix team members that are part of the Office Print services team
- Manage Office Print team level Kanbans and ensuring teams are trained, engaged and managing work units in the end to end DevOps flow based model
- Provide leadership, guidance, and coaching for all team members of Office Print services area, which includes job performance and career development
- Manage the end to end cost model and budget management for Global Office Print services
- Drive strategy and plan to continually lean out costs, including annual target for reduction in overall cost model
- Manage product development projects specifically for connected services
- Effectively balance workload across his/her engineering and qualification team to deliver programs on time, on budget, and to customer experience and quality expectation
- Evaluate and resolves technical feasibility and ensure design is optimized for functional performance, customer experience, and future upgrade flexibility
- Seek automation, emulation, and simulation techniques to ensure robust delivery and improve resource efficiency
Qualifications for global delivery manager
- Project Management, Systems, Customer Relationship Management, and Customer Service acumen
- B2B / Envoy, Flex PLM and/or SAP experience a plus
- Experience supporting an eCommerce or B2B ECatalog or Order Capture site
- Effective communicator with the ability to translate technical information to non-technical users
- At least 5+ years’ experience in Partner / Vendor ecosystem management
- Preventive maintenance of installed base incl
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Global Delivery Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of global delivery manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for global delivery manager
- Understand and implement right level of engagement in production to make sure resources are 1
- Put in routines in place to improve stability of the production environment and report on the success or challenges on a regular basis
- Takes actions to reduce operational risk in the production support environment whether related to NPT, Key man risk or lack of subject matter expertise
- Assist in creating and defining service level and operational road maps for continual service improvements and end state transition
- Ensures that monitoring and alerting is in place for new systems by defining production support operational readiness framework
- Assists in making sure that our goals and commitment for GRRP are being met and resolves any potential head winds
- Operational Metrics and Business Intelligence, Monthly Business Review, Flash Reports, KPI analysis, and Research
- Weekly and Monthly KPI trend analysis, key messages, and scorecards regarding infrastructure health, incidents and change management, infrastructure service quality
- SDMs monitor KPI’s and trending across all infrastructure scorecards and other relevant metrics (CAF, incident, change mgmt, etc)
- Provide metric-based recommendations on areas of improvement
Qualifications for global delivery manager
- Experience required in both Microstation V8 and AutoCAD platforms
- Working knowledge of other computer related functions including MS Office and others
- Experience working with Bentley ProjectWise or other CAD file management software a plus
- Strong personality to be able to enforce the CAD standards and to effectively manage his CAD Drafters
- The CAD manager/designer must provide guidance to his CAD Drafters and as a result, reduce the load on the project engineers
- Experience implementing quality improvement tools like simulation, emulation, and automation of required test cases
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Global Delivery Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a global delivery manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for global delivery manager
- Standardization - create structure and process before requests go to production teams to ensure effective and common approach
- Discipline - SDM will focus on defining and implementing repeatable, scalable and efficient processes that simplify and create common behavior and predictable results
- Be accountable for delivering of “End to End” IS solutions/services within the assigned domain or cross-domain accordingly to agreed schedule, cost and quality utilizing internal IS delivery units, the IS operations team members external 3rd party IS service suppliers
- Partner with the IS Business Engagement Manager (IS BEM), Domain Architects, Domain Process Owners and the remaining IS organization’s leaders in order to ensure the delivery of the supply services based on the deliverables agreed in the Service Agreement projects
- Review the status and quality of the service along with the IS BEM and the IS organization and eventually define and deliver the actions required to improve the quality of the service and keep it aligned with business needs
- Provide cost, service performance and project status transparency to IS Business Engagement Manager and other stakeholders
- Ensure effective interfaces between local/global IS teams for all IS activities
- Support the development, installation, management, maintenance, optimization of internal IS and cross-functional processes related to IS service delivery or IS service demand in relevant area of responsibility
- Provide leadership to the IS Service Management Team(s) and apply skill and competency development standards to motivate, retain and reward team members
- Lead and manage the Delivery Bootcamp team focused on delivering an exceptional end-to-end Bootcamp experience
Qualifications for global delivery manager
- 15 + years of industry experience with good understanding of production support/operations in payments processing domain
- Good understanding of Agile and AWE development methodology and production support for payments domain
- Prior experience in payments processing technology domain
- Understanding of global payments cut off and regulatory impact
- Minimum 10 years of Service Delivery or IT Production or Project Management experience, or team leadership
- Strong sense of ownership - Feeling of personal accountability for all areas directly or indirectly supporting the Digital Channel
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Global Delivery Manager Job Description
Job Description Example
Our innovative and growing company is looking for a global delivery manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for global delivery manager
- May manage the integration of vendor tasks and tracks and reviews vendor deliverables
- Consult with stakeholders, business technologies, and others to understand objectives and prioritize business goals and information needs related to the project
- Troubleshoot and guide others on a wide variety of complex problems with interdependence on other projects
- Use metrics and data to determine risk at the beginning of each project and assesses risk throughout to detect situations that may cause risk to the project and its completion
- Deliver service reporting for Network Services
- Management of the internal project portfolio for Network Global Services
- Manage the effective delivery and continuous improvement of the Global Mobility programs/processes associated with the onboarding/initiation of employee relocation, whether it be permanent or temporary in nature
- Develop broad knowledge and expertise of Global Mobility procedures to ensure successful and timely execution of services to globally mobile employees
- Partner with Global Mobility policy owner (Corporate C&B) to drive policy and package standardization
- Own “Voice of Customer” for HR, serving as an ambassador for Global Mobility Services
Qualifications for global delivery manager
- Willingness to learn & ask questions, have the ability to strive to learn more and ask key questions
- Communication - clearly communicate ideas in technical or business terms
- Leadership - analyze a situation, prioritize requirements, and collaborate across key stakeholders to gain support and approval
- Initiative - willing to work independently or within groups
- Degree in information management, computer systems, business engineering or similar
- 12+ years of IS experience within the relevant IS domain
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Global Delivery Manager Job Description
Job Description Example
Our innovative and growing company is looking for a global delivery manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for global delivery manager
- Manage the effective delivery and continuous improvement of the Global Mobility programs/processes associated with employee relocation, whether it be permanent or temporary in nature
- Drive operational performance through strong people leadership, customer relationship management, and operational rigor
- Work collaboratively across geographic and organizational boundaries in matrix environment to ensure GMS effectiveness and efficiency
- Own “Voice of Customer” for employees (and families), serving as an ambassador for Global Mobility Services
- Provide oversight and direction to the employees in the operating unit in accordance with the organization’s policies and procedures
- Coach, mentor and develop staff providing career development planning and opportunities
- Manages performance and mitigates risk for vendors aligned to Enterprise Critical High risk product or service categories which may cross or support multiple FLUs
- Identifies potential risks, implements key controls, and is accountable for validating BAC's performance and risk objectives are met through contract adherence
- Influences peers and senior management across lines of business to take action on complex, technical or sensitive topics that have significant companywide impact
- Acts as escalation point for major issues and ensures execution of cross-functional objectives and strategies for relationships managed within the portfolios
Qualifications for global delivery manager
- Superior line management experience with excellent organizational development and management skills
- Ability to translate business requirements into technical IS capabilities and solutions
- Excellent knowledge of ITIL processes
- More than 5 years of experience in working within global organization in a non-native country and culture
- Excellent interpersonal skills, such as strong organizational, communication, negotiation, facilitation and consensus building skills
- Technical knowledge of trust, fund or asset management operations and accounting, usually acquired through related work experience, is required to manage these multi-product / multi-jurisdiction service relationships