Enterprise Manager Job Description
Enterprise Manager Duties & Responsibilities
To write an effective enterprise manager job description, begin by listing detailed duties, responsibilities and expectations. We have included enterprise manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Enterprise Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Enterprise Manager
List any licenses or certifications required by the position: ITIL, PMP, II, IAM, FEMA, PMI, PRINCE2, CISSP, FEDRAMP, PROSCI
Education for Enterprise Manager
Typically a job would require a certain level of education.
Employers hiring for the enterprise manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Education, Computer Science, MBA, Management, Engineering, Technical, Marketing, Graduate, Finance
Skills for Enterprise Manager
Desired skills for enterprise manager include:
Desired experience for enterprise manager includes:
Enterprise Manager Examples
Enterprise Manager Job Description
- Follow all applicable policies, procedures, and operating mechanisms
- Manage 3 Rackers and 4 contractors
- Coordinates, completes Insurance
- Manages and monitors service levels (response time, resolution, ) to members, suppliers and sales executive issues
- Participate in investment decisions in pricing and resources
- Hunt for cross-sell and upsell opportunities within Enterprise (defined as any commercial account with 2,000+ full time employees) customers in assigned territories
- Collaborate with regional sales teams to identify stakeholders and executive sponsors of each Enterprise customer
- Operate as the lead point of contact for Enterprise customers in assigned territories
- Prepare quotations for cross-sell and upsell opportunities
- Track, forecast and close cross-sell/upsell opportunities
- Instructional design skills based with focus on experiential/simulation (70-20-10) and “learning by doing”
- Project management support for TM COE initiatives
- Consulting skills - diagnose problems, issues and opportunities that get to the root of issues
- Must have experience in handling enterprise accounts in Bangalore
- Ability to work collaboratively with other groups including, but not limited to, Software Development Managers, Quality Assurance, IT Operations, and non-IT groups (Cloud and Managed Hosting) to ensure appropriate delivery of technical solutions
- Ability to quickly grasp new technical concepts and understand requirements to deliver architecture in support of that concept
Enterprise Manager Job Description
- Oversee the onboarding of new Partners
- Work to develop new Partner programs
- Establishing and maintaining close relationships with other sales teams with external partners to develop and achieve account strategies and opportunity plans
- Carrying a revenue quota to meet or exceed sales targets
- Driving prompt resolution of customer issues and ensuring high levels of customer satisfaction
- Perform comprehensive risk analysis assessment processes with appropriate supporting details to comply with the bank's risk management framework
- Partners on risk assessment approaches, monitoring and internal control framework
- Review and analyze other internal and external reports for risk issues using the bank's risk framework
- Manage reporting systems and database access to facilitate more complete and timely risk monitoring and reporting, including identifying any system enhancements
- Assist in DFAST and enterprise model risk management governance and administration
- Advanced knowledge of Microsoft Excel a must, familiarity with other analytical tools/technology is preferred
- Experience with integration fo enterprise GRC tools such as IBM OpenPages, Archer, MetricStream, or BWise preferred
- Experience with using IBM OpenPages, its methodologies and implementation aspects preferred
- Experience in risk management and/or quality assurance preferred
- Bachelor’s degree and 5-years’ experience, or combination of both
- Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, a related field or equivalent work experience
Enterprise Manager Job Description
- Facilitate the definition of project mission, goals, tasks, and resource requirements
- Independently manage project scope, schedule, resources, status reporting, communication, costs, issues, risk mitigation, integration, and implementation
- Effectively communicate project status to stakeholders, and appropriately escalate issues to management attention
- Develop and maintain detailed project plans to monitor and track progress
- Coordinate internal resources and third parties for flawless execution of projects
- Ensure all projects are delivered on-time, within scope and budget, and at the required level of quality
- Follow the Veritiv project management guidelines, practices, and procedures
- Serve as primary point of contact for all extended and external project team members
- Monthly audit of bills from all carriers and proof for accuracy, call in as necessary to make changes, correct billing errors, add features, change rate plans, features
- Track all telecom bills from all carriers and proof for accuracy, call in as necessary to make changes, disputes, cancel service
- Proven track record of being a clear communicator and being comfortable in front of large groups executive/C-Level customers
- Minimum of five (5) or more years of enterprise sales experience
- Proven track record of accomplished selling in the Enterprise
- Proficient in the use of IT project management methodologies
- Excels in leading groups of individuals by promoting teamwork, setting goals, delegating tasks, and resolving conflict
- Strong negotiating skills related to budgeting, scheduling, resource planning, and scope creep
Enterprise Manager Job Description
- Create and develop presentations for United leadership and external stakeholders
- Work closely with an executive sponsor and steering committee to define program benefits and objectives
- Use project management best practices (methods, processes, tools) to lead and manage programs
- Cultivates and maintains a high performing team
- Manages personnel and schedules ensuring timely response and resolution of support incidents
- Responsible for the achievement of Service Level Objectives/Key Performance Indicators and their reporting by ensuring appropriate levels of staff are trained and available
- Leads the resolution of escalated issues by directly interfacing with customers and internal departments
- Oversees the L3 case management process
- Regularly collaborates with Engineering to prioritize issue resolutions
- Manages the scheduling and compensation for the after-hours support program and acts as the management escalation point if needed
- Demonstrates key administrative and leadership skills including excellent communication, analytical, decision making, ability to drive consensus and in line with that of a ‘self-starter’ who welcomes responsibility
- Matrix management skills and business acumen
- Force of character
- Knowledge of most of the key concepts around master data management, including data integration, data standards, data governance, data quality, and meta-data management
- Strong technical knowledge and an understanding of data organizations
- Cross-Functional/Cross-Company Working Experience
Enterprise Manager Job Description
- Direct large-scale, complex programs and projects often involving multiple internal and external constituents and matrixed partners
- Directly manage all aspects of the project lifecycle and works with matrixed IT and business partners to oversee all phases of a project
- Develop integrated program and project plans, resource plans, risk management plans, contingency plans, budgets, and related project management artifacts to stay OUT FRONT of project success and anticipate leaderships’ needs
- Manage program and project budgets and spend with an eye towards repeatable on-time, on-budget, on-scope project delivery
- Develop change management, training, and communication plans and approaches necessary to execute on responsibilities
- Working with other PRB Team members to find the root cause of problems related to configuration items across the Enterprise (Hardware, software, documentation, process)
- Perform trending analysis by reviewing event and incident summary reports for potential problems
- Coordinating activities associated with the Problem Management process
- Participating in corrective action meetings with subject matter experts to determine root cause, known errors and potential solutions
- Engaging customers on Problem Related subjects
- Bachelor’s or Master’s degree in Business, Analytics, Information Systems, or a related discipline
- Familiar with relational and dimensional database technology
- Experienced with data visualisation and analytics solution assessment, development and delivery
- Effective at team leadership and project management
- Intermediate to Advanced user of Tableau and/or Microsoft Power BI
- Beginner to Intermediate SQL skills