Enterprise Customer Success Manager Job Description
Enterprise customer success manager
provides expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes.
Enterprise Customer Success Manager Duties & Responsibilities
To write an effective enterprise customer success manager job description, begin by listing detailed duties, responsibilities and expectations. We have included enterprise customer success manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Develop irreplaceable relationships with customers
Responsible for the development and achievement of sales through the direct and indirect sales channel
You will act as the key interface between the customer and all relevant divisions
The territory is comprised of accounts that are strategic to the long-term success of the organization
Interface with all levels of management
Identify and qualify opportunities against a tried and tested sales process
Complete gap/white space analysis across the territory
Complete Life@LinkedIn and Sales Base Camp training in order to fully absorb the mission, vision and values of LinkedIn and to understand the consultative sales process
Learn about the business, the team and LinkedIn’s platform, LinkedIn Sales Navigator and associated tools
Thoroughly understand and articulate clearly LinkedIn’s wider vision and the business implications as it pertains to LinkedIn’s Hire, Market , Sell value proposition
Enterprise Customer Success Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Enterprise Customer Success Manager
List any licenses or certifications required by the position: CCIE, ITIL, PBCS, ERP, CISSP, CCNA
Education for Enterprise Customer Success Manager
Typically a job would require a certain level of education.
Employers hiring for the enterprise customer success manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Computer Science, Engineering, Graduate, Mathematics, Physics, Management, Education, Business/Administration, Technology
Skills for Enterprise Customer Success Manager
Desired skills for enterprise customer success manager include:
Assigned customers
IT industry and Veritas’ Information Management Portfolio
Cloud
Cloud architecture on-premise IT landscape
Networking environments
Video / Audio Collaboration with ability to articulate how to best use and deploy the service
Big Data
Logging products
NoSql
Search
Desired experience for enterprise customer success manager includes:
You have a proven record of successful account management and technical problem solving
Customer orientation and focus on quality, skills to interact/collaborate with customer IT and LOB decision makers
Understands the importance of Account plans and Territory plans and clearly utilises them to drive success
Proven experience in Information Management Industry sector
Be expected to optimize your own LinkedIn profile to incorporate best practices and tips to turn it into a “social selling” profile, complete with embedded content and video
5+ years of proven sales and/or consulting experience
Enterprise Customer Success Manager Examples
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Enterprise Customer Success Manager Job Description
Job Description Example
Our company is looking for an enterprise customer success manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for enterprise customer success manager
- Learn about the business, the team and LinkedIn’s products (LinkedIn Sales Navigator, LinkedIn Recruiter, LinkedIn Learning, Elevate, etc) and associated tools
- Understand how to build and present a LinkedIn strategy using data and insights
- Thoroughly understand and articulate clearly LinkedIn’s wider vision and the business implications as it pertains to LinkedIn’s Hire, Market , Sell, Learn value proposition
- Be expected to optimize your own LinkedIn profile to incorporate best practices and tips
- Educate the customer on the value they can generate from their LinkedIn enterprise products
- Lead on-boarding processes, deliver training and consulting, provide regular metrics review and update the customer about new product features
- Encourage clients to utilize appropriate LinkedIn resources (i.e., community, forums, training, Professional Services engagements, user conferences, workshops, etc) to increase their utilization of LinkedIn enterprise solutions
- Monitor usage, proactively contact clients upon low usage and deliver coaching/training to improve their adoption of LinkedIn products
- Deliver group and individual user informational and training sessions about LinkedIn enterprise features, industry benchmarking and best practices
- Utilize LinkedIn, client and other data to derive insights and use these to drive greater engagement
Qualifications for enterprise customer success manager
- Bachelor's degree or equivalent experience in business, or related field
- Strong interpersonal and communication skills attention to detail
- Become a client partner in maximizing the benefits of their investment with LinkedIn
- An excellent communicator including written, verbal and presentation skills
- Support the RM to execute on the operational and product utilization related goals of the Customer
- Ensure successful onboarding of new accounts and new users by setting objectives which result in basic product functionality and provide advanced training in order to develop existing users
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Enterprise Customer Success Manager Job Description
Job Description Example
Our company is looking to fill the role of enterprise customer success manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for enterprise customer success manager
- Expedite technical and purchase-related escalations
- Learn about the business, the team, Sales Navigator and associated tools
- Responsible for managing the overall account relationship
- Achieve individual and team success objectives
- Develop and conduct quarterly business reviews with customers
- Developing, evaluating, and retaining a group of Customer Success Managers
- Working with the sales organization to ensure that subscription renewal goals are met
- Positioning and selling service offerings to prospects
- Establishing a trusted advisor relationship that works to ensure customer satisfaction
- Acting as a liaison between product management and the customer with a focus on communicating our product roadmap and how it will influence customer activities
Qualifications for enterprise customer success manager
- BS/BA degree or any equivalent course
- Recruiting or other applicable talent experience (preferred)
- Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)
- Ability to work independently and to deliver on detail strategy
- BA/BS degree or equivalent experience in business or related field
- 5+ years of sales/customer success experience using social media
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Enterprise Customer Success Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of enterprise customer success manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for enterprise customer success manager
- Partner with the Senior Enterprise Relationship Managers to execute on the operational and product utilization related goals of the customer by driving overall customer adoption, enhance customer success, and mitigate customer churn risk
- Develop customer education, on-boarding, and implementation plans to provide user-focused training, onboarding, and engagement
- Partner with additional account team members, including international colleagues, to deliver on client objectives and provide a world-class consultative partnership
- Responsible for creating focused account territory plans to nurture and develop opportunities to drive your revenue targets
- Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value
- Maintain an understanding of LTS products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
- Host regional and segment specific webinar series for end-users to ensure customers are provided with additional education to fully optimize usage of LinkedIn Products
- Interpret customer insights to drive change in product and act as voice of customer to PMM / Product team
- Provide best practices to help drive user behavior and adoption in product and map LTS solutions to existing customer workflows
- Celebrate customer wins when customers are using the product well
Qualifications for enterprise customer success manager
- 5+ years of Customer Success Management and/or Account Management
- Proven customer management and development skills with Global 1000 accounts - large complex and demanding accounts
- Proven ability to analyze complex situations and develop action plans to lead a cross functional team to the key objectives
- Able to articulate value proposition of technology platforms and services
- A four-year degree or equivalent experience
- 10+ years implementation consulting or account management experience with Human Capital Management, Financial Management, or Payroll applications
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Enterprise Customer Success Manager Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of enterprise customer success manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for enterprise customer success manager
- Conduct gap analysis to identify current and existing training opportunities
- Deliver group user informational and training sessions about LinkedIn products, industry benchmarking and best practices
- Utilize LinkedIn, client and other data to derive insights and use these to drive greater customer engagement with LinkedIn products
- Maintain a deep understanding of our solutions and speak with customers about the most relevant features/functionality for their specific business needs
- Support RMs to execute on the operational and product utilization related goals of the Customer Success
- Plan by providing user-focused training, onboarding, and engagement
- Responsible for creating focused territory plans to nurture and develop opportunities to drive revenue targets
- Develop key strategies to create strong team alignment to maximize sales within assigned accounts
- Accountable for meeting assigned sales quota and pipeline generation goals
- Take full accountability and responsibility for our revenue retention and expansion of the top 10 enterprise account book of business of Solutionreach
Qualifications for enterprise customer success manager
- Proven multi-year track record in closing add-on business
- Possess excellent organization skills with a strong focus on attention to detail
- Ability to perform in a fast-paced, high-intensity deadline-oriented work environment
- Proven ability to collaborate and build strong relationships with executives
- Proven ability to align across corporate functions
- Graduate with a Bachelor / Master Degree in Computer Science, Engineering or Business with IT or equivalent
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Enterprise Customer Success Manager Job Description
Job Description Example
Our growing company is looking for an enterprise customer success manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for enterprise customer success manager
- Coordinate with Sales and Business Development on a regular basis to ensure understanding of high-profile enterprise account pipeline
- Participate in regular ‘code red’ meetings to determine and discuss which (if any) high-profile enterprise accounts are at risk of churn
- Work with client success representatives (who are assigned to each enterprise account) to ensuretimely resolution of any day-to- day technical issues
- Engage in strategic conversations (EBR’s or QBR’s) with high-profile executive sponsors to ensure business outcomes are being attained for these customers
- Make on-site visits to high-profile enterprise accounts as business deems necessary
- Support the native CSM to execute on the operational and product utilization related goals of the Customer in India
- Advise customers on rollout and usage strategies, integrated security policies and SDLC processes
- Prepare and lead customer program reviews
- Ensure consistently-positive customer experiences by working closely with CA Veracode Support, Consulting, and Operations teams and providing oversight and management of customer issues and initiatives
- Mentor associate-level and senior-level program managers
Qualifications for enterprise customer success manager
- BS/BA degree from a 4 year college or university
- Excellent interpersonal skill with ability to build authentic business relationships with C-Level and individual contributors alike, and deal effectively with relational challenges as they come up
- 6+ years of Customer Success, Account Management, Training, and/or Talent Management / Recruiting experience
- Drive Customer Success through building relationships with the Customer at C-Suite level, developing an understanding of the key stakeholders, their business, current challenges, and future strategy with a focus on success/engagement planning and delivery to meet the immediate and future needs of the customer
- Develop expertise within one of the Customer Success Organizations’ Functional areas, building and consistently updating knowledge to eventually become an ‘Expert’
- CSMs will achieve official certification in at least one relevant product/solution