Partner Success Manager Job Description
Partner success manager
provides guidance on project architecture and design, in accordance with NICE inContact API use policies and best practices.
Partner Success Manager Duties & Responsibilities
To write an effective partner success manager job description, begin by listing detailed duties, responsibilities and expectations. We have included partner success manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Manage regular communication of program impact and effectiveness to all stakeholders
Develop a clear and concise understanding of the partner and/or customer needs, strategies, operational maturity and business goals those of the industry in which they function
Create Success Plans (incl
Own all day to day communication with key partners
Understand and lead all aspects of technical integrations
Act as the data strategist for each account, providing insight into ecosystem, trends, and future growth
Consolidate and lead quarterly business reviews with strategic partners
Be on the forefront of partner communication responsible for escalations to executive management
Drive the definition and management of success metrics in partnership with IT and Business Partners and ensure they are built into the solution or process in line with customer personas and workflows
Collaborate with IT and business partners to define launch planning and timing
Partner Success Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Partner Success Manager
List any licenses or certifications required by the position: PMP, NICE, SFDC, ITIL
Education for Partner Success Manager
Typically a job would require a certain level of education.
Employers hiring for the partner success manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, MBA, Technical, Education, Marketing, Technology, Business/Administration, Information Technology, Finance, Business/Management
Skills for Partner Success Manager
Desired skills for partner success manager include:
Competitive product lines
Contact center software/design/functionality
SalesForce
Salesforce.com
Business processes
Business applications and automation
Differentiators and industry trends through self-education and NICE inContact's resources
NICE inContact products/services
InContact products/services
Manufacturing industry
Desired experience for partner success manager includes:
Minimum 5 years of professional experience in process design, improvement projects and/or Human-Centered Design methodology
Experience in project and change management at multinational company, preferably within an IT or enabling function
Proven experience of developing a Business Strategy, putting business cases together and financial acumen
Knowledge of Audit and Compliance regulations is an advantage
Knowledge of IT support processes is an advantage
Continually expanding the existing team by recruiting, training and motivating the best people at all levels
Partner Success Manager Examples
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Partner Success Manager Job Description
Job Description Example
Our company is hiring for a partner success manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for partner success manager
- Develop and execute the strategic business development plan while working with key internal stakeholders
- Creates communication plans for large Partner accounts, their subsidiary stores and institutions, aimed at growing the business relationship and sales
- Coordinates and participates in periodic strategic account meetings and others as deemed necessary
- Direct onsite support for key/important delivery activities
- Drives new business opportunities in existing end user accounts
- Orchestrate different resources within the AWS’s organization to support Storage Partners Activities and create/ maintain a long-term, scalable channel model
- Develop and maintain business plans with focus Global Storage partners, establishing clear, mutual commitments around marketing, readiness/skills development, and sales and incorporating the rhythm of the relationship clearly
- Drive program execution across activities involved in the completion of commitments and goals established in the Business Plan, including coordination of AWS’s investments, lead generation-related activities, training and readiness, and certification of technical and marketing resources
- Work with Global Storage Partners to maintain healthy growth as indicated by velocity and coverage ratio versus the established business goals
- Broker internal resources, tools, references and/or investments needed to execute on the business plans in order to help Storage Partners meet the set goals
Qualifications for partner success manager
- Professional Efficiency
- Sales Methods, Process and Tools
- Manage Ecosystem
- 3+ years Sales experience selling software technology products through reseller channel sales environments industry
- 2 Years+ in a sales account management role
- Degree/MBA in relevant disciplines with at least ten years of working knowledge of software development tech companies
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Partner Success Manager Job Description
Job Description Example
Our company is looking for a partner success manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for partner success manager
- Facilitate the consumption of Cisco Solutions
- Lead key relationships with members of the partnership, and ensure appropriate executive mappings are in place
- Work with consulting services, education services, OEM presales, partner enablement, program office, support, and OEM sales to continuously improve our go-to-market life cycle processes for OEM partners
- Accelerate embedding Boomi technology in select strategic partner accounts – protect and expand customer base, seek out new use cases, maximize end customer satisfaction and adoption
- Execute partner enablement and means to accelerate partner’s time to value using the Boomi cloud solutions
- Provide technical and business guidance to our largest of customers to develop the cloud identity architecture and architectural strategy
- Engage deeply with customers around the globe and engineering to drive change, identify gaps, and synthesize feedback to recommend product and/or documentation solutions
- Effectively tell the story of our cloud solutions in public and internal events, including representing the product roadmap current capabilities
- Develop and market the methodology to increase field participation with partners by reaching new personas within our target account base
- Lead marketing efforts for field personnel (AE, SE, CAMs) that drive demand generation and more rapid pipeline growth
Qualifications for partner success manager
- Culturally aware and have good interpersonal skills
- Seasoned in a success/service environment
- Flexibility in schedule when necessary
- Work closely with client managers and employees to handle a variety of issues and tasks, including transfers, promotions, performance reviews, relocations, compensation analysis and terminations
- Demonstrated track record of developing effective partnerships across all levels of the organization and with diverse client groups
- Ability to prepare and make senior level presentations, and collect, assimilate and analyze data
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Partner Success Manager Job Description
Job Description Example
Our company is looking to fill the role of partner success manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for partner success manager
- The Partner Field Success Manager will work closely with PureIQ to evaluate content, and determine the optimal delivery methods and frequency
- Partner with Sales to lead our sellers (internal & partner) to a more diverse set of calling patterns with more precise messaging
- Understand industry, organization and functional partner perceptions and communication needs with a focus on delivering what partners need
- Have a holistic view of the partner ecosystem in a local market, have a deep understanding of partner capabilities and solutions that will delight customers
- Advise customers and commercial BD teams on the value of specific partners and solutions, will facilitate engagement, and recommend qualified partners to support customer needs
- Expand existing AWS consumption drive new customer engagements with select partners to grow AWS usage with a focus on business outcomes
- Become a trusted member of the sales team in the assigned sales district(s) to own deal execution with partners, leveraging Partner programs, and coaching partners on best practices
- Work closely with Partner Solution Architects (PSA) to ensure partners deliver quality results and work with Partner Development Managers (PDM) on engaging and driving GTM activities of partners in the local market
- Produce and successfully execute strategies for the region and the brands portfolio that enables the business to maximize the potential for B2C opportunities with both existing and new clients
- Implement a complete end to end launch process that begins at the project initiation, project tracking, publishing/launch, localization and finishes with a complete metrics dashboard
Qualifications for partner success manager
- Financial consolidation & reporting
- Single point of post-sales support contact for partner C-level executives, dept
- Fluency in English and of the following languages
- Strong Customer presence
- 10+ years of progressive leadership responsibility in the areas of training / distant learning
- Track record of success in building and managing the transformation of a modern distant learning organization
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Partner Success Manager Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of partner success manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for partner success manager
- Track partner programs and coordinate timelines, betas, train the trainers, marketing plans and coordinate documentation publishing
- Coordinate and validate all publishing activities including, course and website updates communicate to marketing, regions, internal and partner teams
- Manage and track localization across multiple projects and languages
- Central person responsible for pulling partner metrics
- Coordinate partner training session at AWS events, serving as the single point of contact for the global partner training team
- The main point of contact for team members on partner training, enablement, and certifications
- Establish and implement recruitment of specific partner audiences for learning programs
- Coordinate with regional teams the schedules for Instructor-led Training events and workshops, and manage event planning, working closely with partner team
- Host webinars in cooperation with partner team when required
- Evaluate effectiveness and propose adjustments to global programs to improve performance and ensure objectives are met
Qualifications for partner success manager
- Multi-National IT experience is required
- Extensive experience working with customers and/or partners through account management, product management, program management and business development engagements, as examples
- Strong business acumen, entrepreneurial spirit, and interest in demonstrating, building, and developing both AWS’s and ISVs’ capabilities
- Significant experience in managing partner business working through pipeline, planning and deployment cycle
- Well organized and articulate
- Ability to prepare and make senior level presentations, collect, assimilate, and analyze data
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Partner Success Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of partner success manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for partner success manager
- In conjunction with EMEA GSI / GSP team, Channel Teams, ISO, Marketing, develop and implement the go-to-market strategy for his/her territory, including obtaining support from other organizations that will contribute to the business
- Invest their time with the Global SI / Global Service Provides team and partners and chosen distributors to become an integral part of their team and business
- Organizations and ensure that the target partner is prioritizing the
- Overall partner strategy is delivering business results at a local
- Identifies partner coverage gaps (Territory, Product, Industry)
- Exploring white space and new routes to market for MindSphere partners
- Recruitment of new partners against attrition, and new types of partners to evolve channel toward SaaS, Cloud, etc
- Assist Account Executives in devising strategic account plans and strategies leveraging external partners
- Strategize with partner (insight) to ensure alignment of goals
- Communicate & execute partner strategy and activities with local channel team
Qualifications for partner success manager
- 12+ years of work experience designing, building, and successfully shipping software products, with at least two years of experience related to web app or cloud service development
- Deep understanding of mobile and cloud computing technologies, business drivers, and emerging trends
- Ability to travel around the globe extensively (up to 50%)
- A programming background with ability to work with ISVs to provide guidance to and troubleshoot authentication flows is a plus
- Ideal candidate will have prior work experience with identity management and Active Directory
- 7+ years of inside/outside individual contributor sales experience (business to business sales required)