Customer Service Receptionist Job Description
Customer Service Receptionist Duties & Responsibilities
To write an effective customer service receptionist job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service receptionist job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Service Receptionist Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Customer Service Receptionist
Typically a job would require a certain level of education.
Employers hiring for the customer service receptionist job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Associates, Communication, New College, Business, General Education, Education, Jewelry, Gemology, Graduate, Undergraduate College
Skills for Customer Service Receptionist
Desired skills for customer service receptionist include:
Desired experience for customer service receptionist includes:
Customer Service Receptionist Examples
Customer Service Receptionist Job Description
- Answer Haymarket general phone line and direct calls and provide any assistance required including taking and delivering messages or transferring calls to appropriate personnel
- Receive, sort, and route mail, plus post all outgoing mail for pick up at end of business day including managing outgoing shipments with courier services
- Manage coverage for front desk for lunch hours, days off, and additional time as required by office events
- Organize and maintain inventory/stock for postage/supply area
- Report any maintenance issues immediately to office manager and/or file service request with building
- Assist in emergency response / evacuation and act as first point of contact for guests
- Register visitors in access system and monitor visitor access
- Complete administrative duties as assigned
- Assist with updates to staff about Haymarket Cafés, office updates, lost and found
- Deliver excellent customer service, at all times, covering all channels, in a professional and courteous manner, in person, on the telephone, or via e-mail
- Able to project a professional appearance
- Must be knowledgeable of administrative practices, procedures, and guidelines
- Must possess the ability to minimize waster of supplies, misuse of equipment
- Must be able to effectively use a 10-key calculator
- Must possess a typing proficiency of 50-60 words per minute
- Must be able to speak and write English language in an understandable manner
Customer Service Receptionist Job Description
- Communicate any online or email issues with the appropriate departments
- Handle any login issues through the CMS
- Support PRW group sub sales through compiling customer data in preparation for renewals
- Coordinate packages for processing
- Assists customers with account questions and problems or directs customers to the appropriate department
- Be knowledgeable of safe deposit policies and procedures to assist customers
- Maintain Lobby area refreshments - making sure we are always providing coffee, cookies and various other coffee drinks for our guests
- Maintain adequate supplies of coffee, cookies, cups, filters, stir sticks
- Maintain the lobby area of the Bank making sure it creates a welcoming environment
- Answer incoming calls and transfer to appropriate employees
- Knowledgeable of proper procedures for handling
- Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency
- Experience in a laboratory, hospital, or other regulated environment is a plus
- Candidate should have strong interpersonal skills and be an excellent communicator who can successfully interact with visitors and customers
- Must be able to prioritize work and handle multiple projects simultaneously
- 1-2 years of reception/administrative assistance experience
Customer Service Receptionist Job Description
- Complete daily cash-up and prepare daily deposits
- Provide information and education on our existing, new, and updated telecommunication service offerings to our customers
- Effectively assimilates information about products and services to answer customers’ questions accurately, completely, and authoritatively
- Works with the billing system and entering service orders and payments
- Resolve billing matters with the utmost respect to our customers
- Accurately maintains billing system
- Some service order processing for new installations, disconnections, changes to existing accounts and moves of service
- Ability to contribute to monthly sales goals
- Assure with the highest integrity the importance of our customer’s privacy
- Retrieves and distribute mail
- Communicates with nursing, and other department personnel
- Unwavering positive attitude
- A real desire to assist our customers and employees
- Boundless enthusiasm
- Punctuality and reliability a must!
- Basic level skills in Microsoft Word
Customer Service Receptionist Job Description
- Takes accurate messages and informs staff of messages in a timely manner
- Ability to handle irate calls and customers
- Greet all of our customers, suppliers and visitors in a professional and courteous manner announcing their arrival to the appropriate department
- Take accurate messages and relay to proper person or department
- Assist with the distribution of all-incoming mail and faxes to the offices
- Assist accounts receivable with mail-outs
- Able to handle large amounts of incoming calls
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Greet Dental Clinic patients and other clinic visitors
- Schedule Dental Clinic appointments by phone and in person
- Proficiency in MAS200 ERP System a plus
- One (1) year related banking experience and/or training
- JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus
- Must have complaint handling skills
- Must have clear handwriting skills
- Must know Internet Explorer/web navigation
Customer Service Receptionist Job Description
- Maintains current master copies of Dental Clinic forms
- Assures that supplies for Dental Clinic Front Desk are in stock
- Assists with checking patient eligibility
- Obtains required information from patients
- Assists patients with filling out forms
- Enter patient information onto Dentrix
- Scan Documents (consent forms, health history forms, ) onto Dentrix
- Input completed procedures onto Dentrix
- Review next day’s appointment charts to ensure lab cases are in, medical clearances are completed
- Work on appointments to ensure optimal flow and efficiency
- Must know Microsoft Word (including object insertion)
- Processing reports
- The applicant should have a Grade 12 or equivalent diploma and 2 year of customer service experience
- Good communication, interpersonal and Computer skills and a commitment to safety are a must
- The applicant should be bilingual
- 1-2 years of customer service experience or Hotel Front Desk experience required