Front Office Receptionist Job Description
Front Office Receptionist Duties & Responsibilities
To write an effective front office receptionist job description, begin by listing detailed duties, responsibilities and expectations. We have included front office receptionist job description templates that you can modify and use.
Sample responsibilities for this position include:
Front Office Receptionist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Front Office Receptionist
List any licenses or certifications required by the position: CPR, BLS
Education for Front Office Receptionist
Typically a job would require a certain level of education.
Employers hiring for the front office receptionist job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Associates, Technical, Education, Business School, Management, Hospitality, Business, Graduate, Tourism, Administration
Skills for Front Office Receptionist
Desired skills for front office receptionist include:
Desired experience for front office receptionist includes:
Front Office Receptionist Examples
Front Office Receptionist Job Description
- Responsible for cleanliness and maintenance of office reception
- Handling EPABX (incoming & outgoing calls)
- Transmits and/or receives telephone messages
- Handling incoming/outgoing mail, sorting & distribution
- Answering Enquiries/requests pertaining to booking of meeting rooms, stationery requirement
- Attending to queries from interview candidates and coordinating between candidates and recruitment team
- Order stationary and keep track record of issuance and inventory
- Keeping record of meeting room availability
- Operates front office computer system and answers emails pertaining to meeting room requests, stationary issuance
- Checking of stationary bills
- Ability to keep confidences and exercise discretion
- Professional, punctual and self-motivated
- Proficiency in using Microsoft Office products (Excel, Word, Outlook, PowerPoint)
- Experience in a school/charter environment
- Confers and cooperates with other departments as required
- Zero to six months of related experience in a professional environment
Front Office Receptionist Job Description
- Other clerical duties, such as processing mail, making parking reservations, updating directories, and collecting documents as assisned
- Answers phones and obtains knowledge of how to use the phone system (Nortel PBX & Cisco Console), be able to transfer calls from this phone system
- Book conference rooms, submit work orders, and communicate to the facility via email
- Create visitor name badges and scan in/scan out visitors entering/exiting the facility
- Make parking signs for guests/visitors, reserve parking spaces to secure parking for guests as instructed by employees and provide parking permits for employees
- Update and maintain a parking permit directory
- Keep accurate and up to date employee directory
- Ensure that visitors watch a site specific safety video and inform them of emergency procedures
- Provide access card forms for employee badges and ensure that employees that do not have their badges sign the no access card clipboard
- Assist employees with obtaining a name badge from security
- Basic Microsoft Office understanding (Word, Excel, PowerPoint)
- Aptitude to quickly learn new skills
- Experience successfully working in a team environment
- Must have experience doing insurance verification
- Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate person or
- Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients
Front Office Receptionist Job Description
- Set up video welcome screen for customers and guests
- File and organize CAP invoices and documents
- Perform some routine and/or non-routine clerical tasks
- Coordinates and performs guest arrival, departure and cashiering tasks in accordance with Resort standards
- Keeps abreast of events in the resort
- Provides guests with insightful recommendations
- Is competent in the use of the property management system, telephone switchboard, and facsimile machines
- Is proficient at handling travel arrangements including issuing airtickets/boarding passes and amending travel itineraries
- Is proficient in the safe handling of all relevant equipment
- Greet, instruct, direct visitors and schedule patient appointments in an efficient and timely manner
- Must be flexible with scheduled hours
- Team player, energetic, with a focus on excellent customer service
- Unlock Front Door by 8am
- Sign in all personnel/visitors in database
- Check coffee each morning
- Process all invoices with the correct receivers/PO
Front Office Receptionist Job Description
- Handling Web inquires and assist with social media posting
- Updating listings from agents in system
- Preparing packages, managing sign-in sheet, and ordering supplies for office
- Managing the look and feel of the office from the front window to the basement, to the bathroom and kitchen area
- Prepare open house packages (flyers, arrows, sign in sheet)
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Meals at the staff restaurant for every working day
- Discounts to the Fitness Swimming Pool Club of the Hotel
- Possibility to do cross trainings in several departments
- Free laundry dry-cleaning each week
- Ability to prioritize and multitask appropriately
- 3+ years of former reception experience
- One year of experience as a Medical Receptionist
- Good Time Manager
- Maintain parking management system provide parking permits for employees
- Associates Degree (Secondary Education) Required
Front Office Receptionist Job Description
- Answer, screen and forward incoming phone calls properly and provide basic information when needed
- Manage four conference rooms (reserve, set up and, if necessary, order food)
- Manage the break room by ensuring the supplies (paper towels, plastic ware, coffee, ) are stocked and maintaining a biweekly refrigerator cleaning schedule
- Place and check in beverage orders and ensure the correct items were received
- Maintain Pitney Bowes postage machine
- Submit office supply order weekly
- Maintain security by following procedures and controlling access via the reception desk
- Perform other administrative duties as required, such as crafting correspondence, reserving conference rooms, sending emails, photocopying, faxing
- Answer, screen and forward incoming calls as appropriate
- Greet and welcome guests as soon as they arrive and notify appropriate staff as directed
- Verbal ability is necessary to perform duties relating to telephone and to perform clerical duties
- Preference will be given to those candidates that are bilingual in Spanish
- 2+ years of experience in a Front Desk Receptionist and/or Office Manager role
- Previous experience with an electronic medical record system preferred
- Must be willing to travel between 2 offices
- Proven professionalism and reliability