Customer Sales Job Description
Customer Sales Duties & Responsibilities
To write an effective customer sales job description, begin by listing detailed duties, responsibilities and expectations. We have included customer sales job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Sales Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Sales
List any licenses or certifications required by the position: PMI
Education for Customer Sales
Typically a job would require a certain level of education.
Employers hiring for the customer sales job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Education, Marketing, Management, Finance, Associates, Engineering, Technical, Graduate, Business/Management
Skills for Customer Sales
Desired skills for customer sales include:
Desired experience for customer sales includes:
Customer Sales Examples
Customer Sales Job Description
- Initiates contacts with customers and sales personnel to investigate and resolve pricing disputes
- Tracks errors in SAP and develops processes to prevent recurring issues
- Monitors and enforced delegated pricing authority levels within the SAP system
- Monitors tracking and measurement systems for selective discount programs and recommends actions to Sales Managers as a result of data analysis on pricing, profitability, product availability and customer profitability
- Manages billing process and exceptions for all products and solutions, including clearing all pre-processor edits through SAP and supporting systems
- Proactively monitors and audits billing documents for accuracy and timeliness
- Teams with credit and receivables group on outstanding receivables
- Manages cancel and rebill process to minimize number of rebills, evaluating alternatives to find least expensive way to get the product to the customer
- Advises customer on margin
- Manages buyback processes for appropriate market channels
- Manages customer relationships in pursuit of "value-added" account management
- Responsible for customer intimacy in transactional and service requirements
- Maintains working knowledge of customer profiles and key contacts
- Responsible for large account load assignment while teaming within workgroup to assist on other accounts as well
- Partners with other Lubricants Business Center support teams in support of total customer experience
- Performs customer administration requirements in support of sales process
Customer Sales Job Description
- Pursues continuous education in IT systems and processes
- Serves as a SAP expert in billing and pricing processes
- Advocate for online systems and partnership with Business Point functionality in support of customer needs
- Primarily outbound Telesales to prospective enrollees for a unique, patient Care Management Program
- Educate members on services that help patients and their families live healthier and same money
- Successfully enroll members, have the ability to “close the sale”
- Prepare and review quotes, configurations, along with interpreting customer contract and purchase orders to define all activities to meet ship date requirements
- Expedite and prioritize orders as required to meet planned demands emergencies
- Follows customer order through process from customer purchase order to booking fulfillment
- Manages work queues, CTL’s to ensure orders are fulfilled as required
- Working knowledge of SAP, CRM systems and processes
- Able to understand the big picture and take appropriate actions to create required results
- Must be detail-orientated, motivated self-starter with excellent time management, organization and computer skills
- Great negotiation skills by understanding the concerns and needs of the person you are dealing with
- Sales background including retail experience or 2+ years customer service experience in a call center environment
- Demonstrate proficiency at processing orders and expediting shipments
Customer Sales Job Description
- Act as back up for the team, plan and coordinate work to be done daily/weekly as needed
- Support the development and improvement of processes and procedures and document process descriptions defining specific steps/actions necessary to complete daily functions
- Manage the sales component of the customer relationship with assigned portfolio of customers
- Must produce consistent, accurate activity and sales reporting using the company’s standardized tracking and reporting tools (including salesforce.com) to communicate with senior management and members of the marketing, inside sales and outside sales teams
- Manages will calls
- Responsible for maintaining transactions via the cashbox/drawer, checks and credit cards, balancing at the end of the day
- Inform clients of other products / services thus generating leads for sales team
- Continually improve the customer satisfaction feedback
- Deal with client complaints / Incidents, Processing of cancellations, Training allocation / logistics
- Liaise with clients on their implementations and staff to book client implementations
- Minimum 4 years directly related experience or equivalent combination of education and experience in a sales / customer support or order fulfillment environment
- Basic knowledge of customer and sales support techniques and capabilities
- Ability to write reports, create quotes, business correspondence, process purchase orders, manage change orders
- Attention to detail for accurate data entry quality
- Solid Microsoft Office skills- Word, Excel, Outlook, Adobe
- Retail Link data expertise
Customer Sales Job Description
- Logg/notify Support Manager of reoccurring issues
- Design/document client care procedures
- Create user accounts within SLX and CFSL products
- Issues returns credits, miscellaneous debits/credits (price adjustments, freight adjustments)
- Providing excellent customer service at all times and building strong customer relationships
- Following the BrightHouse sales process, ensuring full customer understanding and accuracy of completed agreements
- Performing credit checks
- Arranging the delivery of products and booking product services
- Generating new business over the telephone and in-store
- Resolving in-store customer complaints and referring to management when appropriate
- Relationship building with cross functional resources planning, supply chain, finance, Customer Business teams enables development of strategic planning and execution skills
- Enhanced project management skills through quantity and diversity of projects led, use of resources
- Studies or Apprenticeship in the field of administration, purchasing or finance
- Strong communication skills and telephone handling in above languages
- MBO or equivalent
- Provide prompt and professional communication to external and internal customers
Customer Sales Job Description
- Determine the level of satisfaction with our products and services
- Clerical functions, including but not limited to office management and file maintenance
- Create price tags, assist with store sigange and placement of new and returned product
- Customer payments and data entry in VersiRent computer program
- Greets customers and facilitates in-store sales
- Inbound/Outbound sales calls
- Maintains showroom appearance
- Resolves customer service concerns as they arise
- Responsible for answering phones
- All other duties deemed necessary for effective store management
- Supply Chain/Customer Service experience would be a plus
- A minimum of two years of experience in customer success, renewals, sales, account
- Enjoy promoting an entire line of products because you have the NAPA Know How
- Reliability and resourcefulness, with the ability to adapt to multiple demands
- Experience in Human Capital Management space either as a customer or provider working with such products as Oracle, Taleo, SAP, Successfactors, Cornerstone, Saba
- Abgeschlossenes Hochschulstudium oder vergleichbare technische Ausbildung