Customer Service Sales Job Description
Customer Service Sales Duties & Responsibilities
To write an effective customer service sales job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service sales job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Service Sales Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Sales
List any licenses or certifications required by the position: HVAC, NAFTA, WSIB, ISO, ASE
Education for Customer Service Sales
Typically a job would require a certain level of education.
Employers hiring for the customer service sales job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Education, Associates, Business, Marketing, Business/Management, Management, Entrepreneurship, Business/Administration, Technical, Communication
Skills for Customer Service Sales
Desired skills for customer service sales include:
Desired experience for customer service sales includes:
Customer Service Sales Examples
Customer Service Sales Job Description
- Execute operational and selling processes and ensure sales performance standards are met - Execute sales effort in an ethical and professional manner, while following policy and procedure
- 2-3 years are sales experience
- Proven ability to comply to offers, additional offers, and upsell
- Ability to profile Members and tailor solutions to address spoken and unspoken needs- Ability to listen, discover and understand Members needs or concerns
- Quick ability to build rapport with Members
- Answering incoming calls and scheduling appointments
- Filing and other general office duties
- The position will primarily entail generating sales from new inquiries, old inquiries that did not go through, touches made by marketing employees while off site, people calling in from any of their different advertisements (coupons, commercial, flyer, ad)
- Coordinate both domestic and international delivery of parts and other related duties
- Participate in the negotiation of service agreements with customers the team in Japan
- Willingness to work flexible hours (7AM - 7PM) - Specific position shift (10am - 7pm)
- Communicate with customers on new and existing orders and any special requests
- Review Open Order Report on a weekly basis
- Responsible for following prototypes
- Work with RMA Coordinator for efficient processing of returns and replacement orders
- Resolve billing and shipping errors
Customer Service Sales Job Description
- Respond knowledgeably to returns, credits/adjustments, all mail, and adjustment log/inventory
- Handle product/service claims and special orders/requests
- Coordinate the shipments and establish approximate delivery time and cost for customers and investigate delivery delays
- Export – Import documentation, NAFTA certificates
- Coordinate the tracking procedure for lost orders and shipments and claims
- Handle correspondence quickly, accurately and in a business-like manner
- File original purchase orders
- Focus on accuracy, organization and attention to detail
- Promotes and maintains positive customer relations
- Outbound telephone calls to customers to set appointments, make reminder calls to seminar guests, and provide leads to sales management are the primary functions
- Proper phone adequate
- Prior experience in Customer Service (apparel/textile manufacturing) a plus
- Quick problem solver with excellent organizational skills
- Great people person who is passionate about customer service, helping people and engaging with customers
- Good computer skills, and able to talk and type on the computer fluently
- Requires Property and Casualty license to be obtained immediately after hire (training provided)
Customer Service Sales Job Description
- Conduct a needs analysis to determine prospects needs and what solution may interest them
- Coordinate all leads, prospects and opportunities, set tasks to follow up
- Ensure proper conversion of prospects into opportunities within Salesforce
- Follow-up with prospects until onboarding
- Make outbound calls and sending e-mails to potential prospects
- Set appointments for Sales field as needed
- Call current route customers to penetration of allied products
- Survey current and past customers as needed
- Provide exceptional customer service and timely follow-up
- Communicate clearly and precisely with potential and current customers in written and verbal form
- Must be able to move engine blocks and other heavy equipment with moving aids designed to move such items including hand trucks, dollies, motorized cart, pallet jacks
- Knowledge of operation of office equipment
- Typing and grammar skills
- Knowledge of computer software applications in word processing, spreadsheets, & database
- Screen printing experience is a plus!
- Must possess experience with managing customer service calls for both inbound and outbound calls, in a high-paced call center environment
Customer Service Sales Job Description
- Utilize appropriate sales guidelines to properly process customer requests to add services
- Other projects or tasks assigned by sales manager as needed
- Process inquiries and orders from customers in the Eastern European region, in particular Russia and former CIS countries Poland
- Check incoming orders and co-ordinate delivery options
- Keep an eye on stock and your customers´ preferences and ordering habits to ensure a smooth order fulfillment process
- Communicate with your customers to clarify questions and agree on activities
- Working closely with your Manager and peers on day-to-day activities
- Ensure that customers receive an adequate level of service or assistance with their enquiries and concerns offering alternative solutions that best meet their needs, pricing enquiries, delivery status/concerns (via email/phone), product returns
- Maintenance of customer master file, pricing structures in SAP
- Conduct daily efforts within a retail space to identify, target and make sales
- 1 year retail sales, cashiering, warehouse clerk or customer service experience
- High energy, outgoing personality, flexible and quick learner with a good attitude
- Typing skills of 30 wpm with an excellent accuracy rate
- Must have working skills in Microsoft Outlook and inputting and sorting in Excel, aptitude to learn private software package
- Pleasant phone voice that speaks clearly with patients in explaining process and answering questions
- Requires at least 1 year of Customer Service phone experience
Customer Service Sales Job Description
- Send confirmation to customers and contact them to check any details that may be wrong or to obtain missing information
- Provide a point of contact for customers with queries about orders or deliveries
- Maintain sales records and update customer records
- Provide information on sales by product line or territory that sales managers use to prepare reports and monitor performance
- Update reps on order status and delivery details so that they can keep customers informed
- May also arrange appointments for the sales team and supply any presentation or product information that reps need for meetings
- Create and implement a business plan in alignment with the company’s overall business targets
- Create successful sales strategies that will maximize asset allocation and increase revenue
- Develop and manage customer relationships within the region of responsibility
- Responsible for market and customer analysis to develop products and service improvements increase brand awareness in Japan
- Minimal of 2-5 years of inside sales support or related experience
- Successful track record for managing sales cycle, negotiations and meeting sales objectives
- Comfortable with cold calling and multiple follow up techniques
- Experience in coffee industry or another specialty food product preferred
- Proficiency in desktop software programs (Word, Excel, PowerPoint) and other software packages as necessary (CRM, order management, etc), functional knowledge of network systems necessary to complete tasks, and manage duties accordingly
- Ability to take initiative to monitor and continuously improve efforts