Customer Agent Job Description
Customer Agent Duties & Responsibilities
To write an effective customer agent job description, begin by listing detailed duties, responsibilities and expectations. We have included customer agent job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Agent Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Agent
List any licenses or certifications required by the position: ID, CE, GDS, IATA, CFC, CDIA, SQL
Education for Customer Agent
Typically a job would require a certain level of education.
Employers hiring for the customer agent job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Business, Technical, General Education, Education, Associates, Computer, Accounting, Desktop Publishing, Communication, Information Technology
Skills for Customer Agent
Desired skills for customer agent include:
Desired experience for customer agent includes:
Customer Agent Examples
Customer Agent Job Description
- Branch bonus and retailers discounts
- Company shares
- 45 hours each week on an hourly rate of £9.00
- Manage an average of 20 to 30 customer contacts per day, with the focus being on quality customer interactions and sales execution
- A 5% language adjustment will be added for your Spanish-English Bilingual skills after training
- Alerts other departments when confronted with problems involving product performance, liability, packaging, routing
- Analyze and reconcile customer accounts with respect to provision of service, billing, payment, and utility related information
- Address Payment and/or Billing – related customer issues associated with (but not limited to)
- Manage customer satisfaction survey tasks and responses
- To take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements
- Relevant IT certifications (MCP, A+, CCNA, ) or have previous IT Support experience
- Ability to work in a fluid work environment plus handle change based on business needs
- Flexible to work varied shifts including weekends and holidays required
- Knowledge in Customer Retention strategies preferred
- 1 – 2 years of prior Customer Service, Billing and/or Collections is preferred
- Microsoft Outlook experience is a must
Customer Agent Job Description
- Correctly input confidential data and ensure that efficient and accurate customer records are maintained, in line with policies and procedures
- Focusing on excellence of service delivery at all times for all our clients, ensuring that we retain our key clients striving for new business
- 42.5 hours each week
- Match manifest to on-board count
- Assist with various governmental agency requirements
- Connect and disconnect Jetway/stairs as necessary
- Announce arrivals and departures as necessary
- Assist with baggage tagging and bagging claim reports
- Maintain current knowledge of all flight times during shift
- Maintain liaison with Airlines, Customer Representatives and Ground Handlers
- Proficient in problem solving, teamwork, and time management skills
- Willingness and ability to learn optical skills & knowledge
- No automotive experience required, only a deep desire to LEARN
- Intermediate level of English knowledge (DPDHL Business Language) and French
- Common language (s) used in call center
- Accountable to identify safety situations, and manage these by giving the adequate safety instructions as described in our global safety procedures
Customer Agent Job Description
- 42.5 hours each week on an hourly rate of £7.05/7.50 (National Minimum Wage)
- Handle all phone calls/inquires in a professional way with a service-oriented mindset and return call promptly
- Provide feedback to customers timely if unable to solve their problems on the spot
- Closely coordinate with GSC/SM to ensure the accuracy
- Understand booking CSOP and requirement
- Follow strictly the booking guideline from Trade and Marketing
- Ensure the operational deadlines are strictly adhered to
- Maintain the booking quality at any time
- Ensure the booking turn time meet the target and exceed customer’s expectation
- Attend all pending tasks in GCSS/MDWS timely
- There are two groups within Customer Service for two languages
- Must be able to sign using ASL for extended periods of time
- Keyboards routinely used throughout the day
- Must be willing to work flexible hours, weekend included
- Excellent level of verbal and written English
- To ensure that vehicles are checked and cleaned to the required standards and subsequently available for rental use
Customer Agent Job Description
- The primary focus of the Customer Service Specialist (CSS) is to assist non-delinquent customers by courteously answering and addressing issues in an effort to satisfy our customer’s needs
- Prepare, Scan, Sort, and Load time sensitive documents for shipment
- Assist in research efforts to resolve shipment inaccuracies
- May assist in Customs clearance process
- Take full ownership of every situation and keep customer informed at all times
- Document customer interactions in appropriate database
- Stay updated on platform capabilities and limitations
- To differentiate UPS’s service offering by providing customers with a professional communication during every inbound transaction and inquiry
- Communicate clearly whilst analyzing customer's situation
- Resolve problems on a first level by empathizing with customers situation whilst promoting positive relationships
- To assist and provide cover for other Rental Department positions as and when required
- Strong PC skills including Microsoft Office, specifically Excel and demonstrable ability to quickly learn and navigate software (pivots, formulas)
- Possess a strong level of self-motivation and the ability to work with minimum supervision
- A self-starter and requires minimal direct supervision
- Proficient in Microsoft Excel (intermediate-to-advanced skills preferred)
- Basecamp knowledge a plus
Customer Agent Job Description
- Handling high volumes of customer data in bulk with tools like Excel and Postman
- Communicating with business owners all over North America by phone and email to update them on the status and performance of their listings
- Working directly with directories to identify and remove any inaccuracies and duplicate listings in their systems
- Preparing detailed performance and speed reports through the use of provided SQL scripts
- A good understanding of the digital marketing and SaaS type environments is a plus
- Experience with start-up mindset
- Responsible for incoming calls received on ACD line or direct line
- Respond to mortgagor inquiries
- Refer calls that cannot be handled to appropriate area
- Make welcome calls
- Be flexible and adaptable in your approach to customer’s needs
- You have a Bachelor Degree with 2-3 years experience in an industrial B2B environment
- You are highly problem solving minded and possess a strong analytical spirit
- You are open-minded and result oriented
- You have a strong customer focus/quality experience
- Maintenance mortgagor records for name and address changes, phone numbers