Copier Technician Job Description
Copier technician
provides expert knowledge and direction for using standard Lab office software products (Word, Excel, PowerPoint, Adobe Products).
Copier Technician Duties & Responsibilities
To write an effective copier technician job description, begin by listing detailed duties, responsibilities and expectations. We have included copier technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Establish and maintain necessary record-keeping procedures for service logs, and secure parts ordering/tracking spreadsheets that will allow for easier training and transition for future personnel
Prepare reports, charts and graphs for management personnel to use in making decisions which will be instrumental in the ultimate performance of IT xerographic equipment
Physical remote device management and control
Perform full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
Perform Basic Connected Installations, set up IP addresses, download printer drivers and provide customer training on printing functions
Perform required firmware updates to equipment via USB flash drive or provided technician laptop
Perform troubleshooting and repair or replace equipment components as necessary
Demonstrate required digital competencies associated with assigned products and level assignment
Complete technical training on new equipment as assigned
Effectively execute all required territory management and call handling procedures
Copier Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Copier Technician
List any licenses or certifications required by the position: MCP, MCSE, MRPT, US, TSS
Education for Copier Technician
Typically a job would require a certain level of education.
Employers hiring for the copier technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Technical, Electronics, Geography, Network Management, Associates, Communication, Computer, Computers, Education, Military
Skills for Copier Technician
Desired skills for copier technician include:
Principles and processes involved in operating and supporting copier/networking functions at an overseas facility
Excel and PowerPoint
MS Office with emphasis on Word
Principles and processes for providing excellent customer services
Excel
MS Word
PC
Web
Internet and Intranet
Account-relevant applications --
Desired experience for copier technician includes:
Work closely with sales partners to maximize equipment leads and upgrade opportunities
Maintain and manage own parts inventory with high degree of accuracy
Complete all required administrative tasks in an accurate and timely manner
Maintain and repair high-volume copiers at various customer locations
Troubleshoot/diagnose digital copier problems in a connected environment
Troubleshoot analog, digital, and/or video type circuits and logic systems
Copier Technician Examples
1
Copier Technician Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of copier technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for copier technician
- Performs daily repairs of machines
- Pinpoint the root cause of machine failure, work through the issues, and repair or replace parts as needed
- Repair and maintain basic mechanical and electrical components
- Understand and use the copier maintenance manual to find solutions to service code errors
- Communicate with management when an issue needs to be elevated to a higher level of technician support
- Work with Toshiba staff during technical support
- Required to work 2nd Shift during peak production (approximately 3 months out of the year)
- Travel offsite to client locations to perform maintenance and repair of MFP's
- Meet or exceed company metrics (client satisfaction, fix right first time, revisits, parts management, OT %)
- Communicate with management, other technicians, warehouse employees and the IT department for support and opinions on challenging symptoms and repairs
Qualifications for copier technician
- A valid state driver's license and minimum level of auto insurance coverage per Elan Office Systems policy for positions entailing extensive use of personal car while on company business
- Ability to create charts, reports, and graphs for management review
- Experience servicing Xerox, Sharp, wide format, and color devices preferred
- Ability to work a 40-hour week, Monday - Friday, with occasional overtime as needed
- Must have valid driver's license, motor vehicle and auto insurance coverage
- At least 1 year of experience in a copier, MFP, printer repair position
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Copier Technician Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of copier technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for copier technician
- Provide technical advice, training, and assistance to clients on the operation and maintenance of products
- Manage assigned customer to ensure equipment uptime and customer satisfaction
- Manage parts usage through proper troubleshooting and customer communications
- Manage parts trunk inventory with minimal discrepancies
- Manage call load within the assigned territory to ensure quick response time and problem resolution
- Communicate and interact with customers and site personnel in a way that is courteous, positive and professional
- Provide accurate feedback with call close information, parts usage reporting and customer meter readings on every call performed
- Trouble shoot and repair other equipment as needed
- Communicate with management when an issue needs to be elevated
- Train, coach and develop employees
Qualifications for copier technician
- Two years demonstrated technical proficiency within the imaging industry is preferred
- Minimum two years practical electronic experience
- Good written, verbal communication, analytical, and problem solving skills
- The physical requirements described here must be met by an employee to successfully perform the primary duties and responsibilities
- Able to stand eight to ten hours per day in a diverse work environment
- Minimum of 1 year experience in copier maintenance and repair
3
Copier Technician Job Description
Job Description Example
Our innovative and growing company is looking for a copier technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for copier technician
- Set goals for support group by delegating items from a work list in order of priority
- Monitor production to ensure timely and efficient support
- Communicate equipment and building issues with the Supervisor if required
- Supply technical guidance as needed through training and coaching
- Prepare effective written communications
- Perform preventative maintenance and repair on a full line of network connected and stand-alone multifunctional copiers, printers, document handling equipment (folders, collators, cutters )
- Establish and maintain a professional relationship with each individual customer
- Manage and maintain accurate parts inventory
- Responsible for focusing on individual key productivity objectives including efficiency rating, response times, efficient parts usage and complete3d calls per day
- Inform responsible Manager of any customer complaints, dissatisfaction, and/or sense of diminished Customer Service level
Qualifications for copier technician
- Requires a valid state driver's license and minimum level of auto insurance coverage per Elan Office Systems policy for positions entailing extensive use of personal car while on company business
- Five years’ experience in operating black and white colored digital imaging equipment
- Repairs & performs preventative maintenance on the full line of Xerox production color & KIP Wide Format Copiers
- Utilizes internal systems in place for service call tickets, parts usage and transfer of inventory
- Adheres to all procedures including specific parts replacement and maintenance procedures
- Properly maintain and inventory all parts and support equipment
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Copier Technician Job Description
Job Description Example
Our innovative and growing company is looking for a copier technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for copier technician
- Conduct Break Fix support as required
- Participates in training and development opportunities as necessary
- Promotes the ZOS360 App to all customers without the App Installed
- Convey a high level of professionalism and efficiency to minimize customer anxiety and maximize customer satisfaction
- Effectively communicate with all Zeno Office Solutions departments and employees to ensure complete customer satisfaction
- May be required to work outside normal business hours during evenings as needed to ensure departmental goals are met
- Establish and maintain a professional and positive relationship with each individual customer
- Responsible for the repair and Total Call maintenance on the full line of black and white and production color digital copiers, faxes, printers or scanners
- Will repair and perform Total Call maintenance on Hewlett Packard, Xerox and other brands of printers
- Will be assigned to and is responsible for a specific territory
Qualifications for copier technician
- Personable, with strong Customer Service skills
- Strong ability to trouble-shoot and repair digital equipment
- Must display strong team mentality, and desire to help co-workers maximize their own potential
- Must be able to adapt to changing per-call requirements necessary to provide EACH customer with the level of service they have come to expect from AOT
- Must lift and carry between 25 and 50 pounds
- Must be able to stand, pull, squat, sit, walk, kneel, speak and hear, twist, reach and push up to 200 lbs
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Copier Technician Job Description
Job Description Example
Our growing company is looking for a copier technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for copier technician
- Respond to work order requests for service to duplicators, faxes and copiers throughout the district
- Troubleshoot and perform needed repairs on duplicators, faxes and copiers of various volume capacity
- Perform preventive maintenance on duplicators, faxes and copiers to ensure equipment efficiency, availability and manufacturer’s specifications
- Reinstall software programs or adjust settings on existing software to fix equipment malfunctions
- Refurbish equipment to ensure optimum lifetime use
- Relocate duplicators, faxes and copiers to better meet users needs or equipment usage
- Assist in the planning of installation of equipment to meet user needs or optimum equipment usage
- Train users of all levels in proper use and techniques of equipment
- Complete and maintain accurate records, as instructed, on equipment to provide written documentation and reports to appropriate parties
- Order and inventory replacement parts to ensure adequate supply inventory and availability
Qualifications for copier technician
- Provide IP address support Perform basic equipment problem diagnosis Point of contact for equipment removal and delivery for onsite support Contact service as required (Client and 3rd party)
- Remote Service call onsite support Driving
- Perform Data Entry for activity and asset tracking Manage and maintain on-site parts inventory using PM4Search Jobs US
- Ability to effectively problem solve, make decisions, and implement solutions
- A self-starter with strong attention to detail and results orientated
- Strong coaching, organization and prioritization skills