Concierge Manager Job Description
Concierge manager
provides assistance to the Marketing Manager by being accountable and creating content for the property's social media sites such as Facebook, Instagram, Twitter.
Concierge Manager Duties & Responsibilities
To write an effective concierge manager job description, begin by listing detailed duties, responsibilities and expectations. We have included concierge manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Know what activities are available in the city, ie
Oversees, manages and follows day to day activities during the course of a clinical trial to resolve any issues and answer queries
Ensure that team is responding with appropriate service and quality levels for over 2,000 presentation requests each year
Maintain a high degree of product, platform and business knowledge in each region to be able to discuss requests and offer insight and support
Have highly effective relationships with senior Sales staff around the world
Represent the AWS AR Voice of the customer to ensure improvements are driven within service teams and self service capabilities within AWS
Work with the other regional and site leaders to influence operational execution in a matrixed organization
Plan and conduct periodic business reviews with AWS teams to influence and evangelize with Senior Leadership in AWS, Finance, and Technology
Actively participate in center staff meetings to provide the voice of the guest take on Guest Service initiatives as required
Lead Concierge team to perform services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, This may require running errands away from the Guest Services Desk at the Center
Concierge Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Concierge Manager
List any licenses or certifications required by the position: CHAM/CHAA, PMP, AED, CPR
Education for Concierge Manager
Typically a job would require a certain level of education.
Employers hiring for the concierge manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Hospitality, Management, Business/Administration, Education, Tourism, Hotel and Restaurant Management, Hotel Management, General Education, Hospitality Management, Marketing
Skills for Concierge Manager
Desired skills for concierge manager include:
Twitter
Facebook
Internet
Dining and cultural venues
Travel and Hotel industry
Activities
App based programs and Microsoft Office
Apple iPad and ioS
Arrivals/departures
Background
Desired experience for concierge manager includes:
Coach Concierge to provide “shoulder to shoulder” service and assistance throughout the shopping center including valet, directories, Dining Terrace and beyond the Guest Services Desk
Oversee the execution of all Travel Collection strategies as it relates to Guest Services – China Union Pay, Passport To Savings, Currency Exchange Information, Language Line
Attend monthly calls with Sr
Delegate administrative duties related to the Concierge Team
Detail-oriented, organized, responsible and dependable
Strong in quickly building relationships with others, a true connector
Concierge Manager Examples
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Concierge Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of concierge manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for concierge manager
- Interview and select job applicants, train and supervise staff in the performance of their duties
- Handle underwriting response to & from the agents (“the Distributors”) or New Business team
- Ensure team is up to date with new events, outlets in the city of Dubai – sharing and training this information
- Efficiently Manage email correspondence, feedback, complaints and telephone requests Rooms Division Meetings and daily briefings
- Understanding holistic approach to generating revenue – saving costs, colleague satisfaction and guest satisfaction (WIGS) (LQA)
- Answer agent questions about the program and ordering process
- Once print proofs are approved by agent, order the print items
- Deliver top-notch service for VIP / subscription customers
- Achieve high service performance and customer satisfaction ratings
- Deliver customer value with greater customer acquisition, retention, and lifetime value
Qualifications for concierge manager
- Very familiar about the local area with established contacts in hospitality, transportation, retail and tourist attraction
- Experience and understanding of event sales and/or event planning
- A minimum of two years customer service, hospitality, or other related experience
- Excellent communication, interpersonal, leadership, time management, and organizational skills
- Prior experience in front desk support (hotel concierge, office or medical receptionist, etc)
- Management/supervisory experience in a related field
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Concierge Manager Job Description
Job Description Example
Our growing company is looking to fill the role of concierge manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for concierge manager
- Develop the direct-to-customer sales bag, constantly prospecting new business and clients, and finding new opportunities to deepen sales and revenue potential
- Develop team targets, and motivate team to achieve them
- Continually analyze and optimize team processes, training, and operations
- Understands the variety of complex sample and standard tasks (receipt, check-in, login, labeling, launching, inventory, transport, check-out, return, disposals, ) in support of the laboratory
- Coordinates and performs a variety of functions in support of the laboratory including receipt of reagents, entering them into a critical reagent inventory and assisting in the preparation of shipments to third party vendors by sample management
- Reviews, interprets and translates study protocols so that Central Lab Specification documents can be prepared schedule any master test menu requests for applicable studies
- Analyzes and resolves project protocol and data design specifications
- Performs pre-entry review of sample manifests from first shipments prior to their import and ensures that such meet project protocol and data design specifications
- Generates data agreements, production data transfer documentation and other reports and ensures database accuracy according to departmental operating procedures
- Generates, tracks and resolves clarifications and queries in regards to data entry discrepancies
Qualifications for concierge manager
- Professional edge that leads your way
- Schedule flexibility (occasional weekend/evening required)
- Able to work under minimal supervision train staff and supervise project progress
- Must actively listen and encourage input from others
- Proficient use of personal computers and select software applications such as Microsoft Word, PowerPoint, Excel, Outlook, NextGen Practice Management, Electronic Health Record, hospital software such as Hub5 and PACs radiology viewing system
- 2+ years of experience in a customer-centric business environment with administrative duties
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Concierge Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of concierge manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for concierge manager
- Develops and maintains pertinent SOP’s and best business practices in collaboration with other sample management, data management and reference standards groups
- Identifies and communicates improvements, new opportunities for patient, site, client benefits
- Promote and market the Conference Center facility within the Bank
- Manage the selected service provider for onsite support
- Organize and effectively coordinate operations to achieve maximum efficiency and usage
- Manage internal staff (3 FTE) and vendor partners to deliver legendary service
- Assume responsibility of budgeting, monitoring expenses, charge out and invoicing, including Catering
- Manage adherence to Bank policies, regulations and quality standards
- Review and prepare reporting and analytics including detailed utilization statistics
- Manage vendor governance, performance, relationship and issue resolutions
Qualifications for concierge manager
- Must be customer service oriented and maintain a “can do” attitude
- Minimum 7-12 years in customer experience, service, retail, sales, and/or hospitality
- Dedicated people manager - who can excel at coaching talent
- Serious hustle and “can do attitude”
- 7+ years of experience product management or similar function
- Experience in customer service, concierge services, healthcare desired
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Concierge Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of concierge manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for concierge manager
- Clear understanding of event P&L in order to achieve financial returns
- Operate within parameters of facility use-permit, maximize event cadence with adequate safety measures
- Ensure quality delivery of NA Concierge Services working closely with existing vendors to promote and expand the service
- Support client in delivering a service and experience that align with objectives
- Responsible for ongoing audit compliance on service and operations
- Continuous effort to review operational requirements, ongoing improvements and develop new ideas for service and user experience
- Proactively seeking partnerships to provide seamless and cost effective service
- Responsible for implementing new processes and procedures across the sites, protocols for reservations, prioritization
- Responsible for all events and conferences hosted on site (including all locations)
- Establish tiers of service to scale up or down as necessary
Qualifications for concierge manager
- Experience working with engineering and UX teams to build SAAS-based web applications and native iOS/Android is required
- A minimum of two (2) years experience in a sales/customer service, relationship management or similar role
- Positive, energetic and dynamic self-starter
- Ability to convey a sense of urgency
- Ability to organize and prioritize tasks and meet deadlines
- Resourceful style
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Concierge Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a concierge manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for concierge manager
- Direct the activities of the Consumer Concierge (6) and Information Center Agents (13) and establish accomplishment level through measurable goals and objectives
- Prepare and present quarterly analysis to Senior Management on Sales Team activities related to bookings, meeting and quote opportunities
- This is a sales position
- Forty minutes each hour will be spent making outbound sales calls
- As of now, will not take inbound sales calls, but this is subject to change
- Twenty minutes each hour will be spent at the front desk assisting with closing a membership sale
- In depth discovery
- Discovery entry into operating system
- Charting data
- Matching clients with the provider that best fits their needs
Qualifications for concierge manager
- Sets a strong example for others by working collaboratively, and in a congenial, professional manner
- Minimum of 1+ year experience in a laboratory or clinical trials environment or similar field
- Good computer skills- Microsoft Word, Excel, Outlook
- General knowledge of laboratory or clinical trial processes and programs
- Ability to maintain a high degree of confidentiality with internal and external teams
- Must possess previous Supervisor experience