Community Management Job Description
Community Management Duties & Responsibilities
To write an effective community management job description, begin by listing detailed duties, responsibilities and expectations. We have included community management job description templates that you can modify and use.
Sample responsibilities for this position include:
Community Management Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Community Management
List any licenses or certifications required by the position: PCAM, AMS, CMCA, FEMA, CM, ACLS, MS, MCSE, ITP, TS
Education for Community Management
Typically a job would require a certain level of education.
Employers hiring for the community management job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Marketing, Management, Communications, Education, Health, Health Care, Communication, Graduate, Psychology
Skills for Community Management
Desired skills for community management include:
Desired experience for community management includes:
Community Management Examples
Community Management Job Description
- Moderating spam and taking action on users violating program or platform rules
- Keeping the community/forums organized by moving posts to appropriate categories, deleting or marking as spam
- Answering questions and troubleshooting user issues
- Reviewing and replying to users via email and in our community
- Identifying trends and proposing (and/or crafting) articles and content to address common issues or subjects
- Perform other duties as assigned or volunteered in alignment with LHC mission, goals and values
- Demonstrate the ability to organize, plan and successfully effect change
- Provide for the provision of staff in-service education and promote excellence via clinical rounds, case reviews, quality and/or PI initiatives
- Enhance professional growth and self-development and apply information from educational programs, workshops, review of literature and specialty and/or professional organizations to areas of responsibility
- Demonstrate service excellence skills toward patients, visitors, physicians, and co-workers
- Demonstrated ability to challenge processes and use knowledge or trends to look at current situations
- Demonstrates an energetic and enthusiastic manner and the ability to bring value to the customer
- Demonstrated ability to interpret information and analyze relationships among several parts of a problem or situation in order to clearly articulate the findings
- Makes self fully available for the customer, especially during critical periods (e.g., business emergencies.)
- Must have thorough working knowledge of the energy industry, understand the changing regulatory and economic climate within the Jurisdiction and possess the ability to respond accordingly
- Effective collaboration with other members of the Digital Marketing team ( teams throughout the company)
Community Management Job Description
- Participate in or chair appropriate councils, committees, activities, and special projects representing the department and/or hospital as assigned
- Actively review and revise objectives and operations to reflect changes in reimbursement, regulations, and organizational goals
- Plan and coordinated short and long term projects to continuously improve the outcomes of the case management program
- Ensure compliance of clinical and utilization review activities to meet regulatory and confidentiality requirements
- Provide an environment and leadership style which motivates, encourages and educates staff
- Promote a positive work environment by setting an atmosphere of open communication and feedback
- Keep the Director of Patient Navigation Center informed on general operations, goals, issues
- With all departmental division leaders, ensures the completion of performance appraisals at regularly scheduled intervals
- Develop and implement reports addressing the outcomes, of Community Case Management in all settings where implemented
- Develop, analyze and interpret data
- At least 10-15 years of successful management and supervisory experience
- Industry designation strongly preferred
- Proficient in daily use and knowledge of Microsoft Office applications
- Strong writing skills (advanced candidates will be given a writing assessment)
- Must be able to read, write and speak English, fluently and idiomatically
- Must be able to read and write Japanese, fluently and idiomatically
Community Management Job Description
- Identify both internal and external best practices, partner with individual CMs to execute, then document results and iterate as necessary
- Refine and improve departmental process to meet the evolving needs of patient populations, the healthcare team, and the healthcare system
- Ensure that positive patient and financial outcomes are achieved through the appropriate screening, risk stratification, movement of patients across the continuum and community support
- With the Director of PNC, plan system changes within the department and participate in planning system changes involving other disciplines and departments
- With the Director of PNC, develop and implement systems utilized in the case management process
- Value Creation through Revenue Growth and Asset Repositioning
- Unparalleled Customer Experience
- Leadership within a cross-functional team made up of professionals in Portfolio Management, Maintenance, Sales & Marketing, and various support functions
- Focus on empirical data and analytics while maintaining a high level of service with internal and external customers
- Deliver operational excellence with an emphasis on data-driven decision-making
- A fast learner, detail-oriented, who enjoys a fast-paced work environment
- Excellent analytical, collaboration, oral and written skills
- A good communicator, presenter, and collaborator with both internal and external stakeholders
- Experience with web technologies or SaaS - Drupal or other web CMS systems preferred
- 4-5 years’ Product Management experience in an agile development environment
- Extensive experience with enterprise software very helpful
Community Management Job Description
- Direct a team of General Managers and Community Managers with a larger indirect team of on-site associates
- Determine and evaluate key performance metrics for the community (net promoter score, social media, financial statements, ) to ensure Company objectives goals are achieved
- Partner with the Portfolio Management to ensure strategic community pricing, which includes a comprehensive competitive market and internal analysis of various sources of data
- Identify asset capabilities using SWOT or similar strategic planning/analysis tools
- Provide oversight of the community strategic plans and supporting tactical plans
- Recruit, mentor, and coach associates to ensure policies and procedures are performed as defined and setting goals that are in alignment with company key results and expectations
- Participate in regular working meetings with Portfolio Management reviewing and addressing variances to plan
- Work collaboratively with multiple stakeholders across the division and company to solve operational challenges in order to achieve business plan
- Conduct regular pod and cross-functional meetings with General Managers and Community Managers examining Key Performance Indicators (KPI) and goal status
- Assists in development of patient care standards of practice and personnel performance
- A BS / BA, MS / MA degree or equivalent work experience
- 2-5 years of experience in analytics and reporting is required
- Experience with digital tools preferred
- Familiarity with social media networks and tools
- Graduation from an accredited college or university at the bachelor’s level with major coursework in communications, marketing, journalism, public relations, English, recruitment, community management, or a related field
- Working knowledge of Indesign, WordPress and Photoshop preferred
Community Management Job Description
- Supervises nursing staff and/or other non-licensed medical or office support personnel
- Actively works with department leadership as the liaison for implementation and monitoring of established documentation standards in the medical record
- General Managers
- District Managers
- Regional Managers
- Community Managers
- Executing digital strategy working closely internal teams (ON AIR programming, creatives services, marketing, PR, production team), EMEA team based in London and external team (agencies)
- Setting up A/B testing on a regular basis in order to optimize contents and campaigns
- Updating on a daily basis webistes
- Following digital products and services KPIs and ensure objectives are achieved
- Compile regular reports on volume, average response time, sentiment, and other relevant metrics
- Analyze reports for key findings for program optimizations and trends
- Establish performance benchmarks and evaluate metrics against them
- Work within Sprinklr to set up reports, confirm data and improve processes
- Collaborate with other teams on data analysis including social to find optimizations for the entire customer experience
- Moderate social channels when needed for coverage