Commercial Support Job Description
Commercial Support Duties & Responsibilities
To write an effective commercial support job description, begin by listing detailed duties, responsibilities and expectations. We have included commercial support job description templates that you can modify and use.
Sample responsibilities for this position include:
Commercial Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Commercial Support
List any licenses or certifications required by the position: WLS, WLO, PMP, RETS, CB, PMI, CDL, TDS, SDS, MDT
Education for Commercial Support
Typically a job would require a certain level of education.
Employers hiring for the commercial support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Finance, Education, Accounting, Economics, Business/Administration, Associates, Engineering, Communication, Marketing
Skills for Commercial Support
Desired skills for commercial support include:
Desired experience for commercial support includes:
Commercial Support Examples
Commercial Support Job Description
- May provide improvement plan to optimize contract performance from commercial point of view
- Responds to telephone and e-mail service requests, inquiries or complaints from Private Banking clients
- Conducts research, compiles, and stores and retrieves data for presentation of reports
- Communications with customer being the front line of the commercial feedering customers
- Administer back-office functions of the commercial feedering team in Copenhagen
- Understand and be familiar with local objective and KPIs and act in line with set targets
- Ensure proper follow up on all outstanding debts and pursue collection for Freight Outstanding
- Maintain strict follow-up and ensure that outstanding stays within the global guidelines as per set KPIs
- Interface with all levels of customer contacts while also providing on-site assessment to anticipate problems, trends, and customer climate change
- Provide communication to the business regarding all engine involved activities/problems through complete, accurate, and timely reports
- 2years of experience in credit analysis with an emphasis on ecommercial credits
- Mastery level proficiency with MS Office desktop applications and familiarity with ACAPS/CLO, Compass, Platform/OBIQ, and/or Salesforce
- Must possess a combination of general banking knowledge, leadership skills, and commercial banking knowledge, Credit and/or Treasury sales, servicing, or operations management experience
- Minimum degree or diploma with good academic results
- Preferably 5 years working experience preferably as a backroom function at a bank
- Possess good knowledge and understanding of banking operations and AML regulatory policies
Commercial Support Job Description
- Entry of publications into the ONBASE program and maintaining files within
- Identify, communicate and resolve contract, price or volume related issues, working effectively with contract owners, support functions, and external parties
- Promote a strong partnership among CS Team, Retention Order Management and Sales Organization
- Answer the various requests from users or other teams (L2) to provide support on incidents qualified as Level 3 (expert analysis/resolution required)
- Keep each incident always up-to-date with current status and next tasks to be performed (when, who)
- Provide clear and periodic communication with the requester in Business terms
- Keep up-to-date document for support teams after each incident resolution (eg
- Provide monthly feedback to Design and Build (D&B) team with key figures (pre-defined KPIs) and suggestions of possible enhancements
- L3 resource must be always up-to-date with the latest solution features
- Ensure incidents have the proper level of priority assigned
- Bachelor degree in a related field of study or an equivalent combination of related education and work experience
- A proactive and highly-motivated person who is able to work both independently and as a member of a team
- Provide second level of Application Support for Middle Office, Operations and Front Office teams which are located around the globe
- Provide coverage which may require evening and/or weekend work to cover primarily US hours of operation
- Mitigate, facilitate, coordinate, escalate, and document impacting incidents
- Complete assigned action items with in prescribed timelines
Commercial Support Job Description
- Produce (or contribute) to the production of a weekly dashboard of incidents and problems for the scope (all Retail solutions)
- Produce (or contribute) to the production of a weekly dashboard of incidents and problems for the scope (all B2B, Trade, CRC solutions)
- Providing all administration support for customer queries (either direct from customer or through End User Sales or service coordinator), including quotation, order processing, invoicing, account receivables, according to BU policy
- Handling the administrative issues of BU
- Registering all quotations, orders, invoicing in the ERP system
- Following up administration and logistics (order monitoring)
- Entering/maintaining master data in local ERP (commercial information, GSP, discounts)
- Ensuring the financial performance of the order and customer satisfaction
- Coordinating closely with Sales, Technical, supply Management and Production at CHTUS and Network
- Coordinating with Sales team regarding customer status
- Manage development, other technology teams or end-user client relationship on a day to day basis
- Learn and be proficient with advanced application configuration options
- Perform high availability and disaster recovery tests
- Accountable for monitoring applications, jobs, file transfers and processes
- 3-4 years of experience with development and/or application support
- Experience with SQL, PL-SQL, Oracle, J2EE, Unix/Linux, Unix Scripts, Tomcat, Apache
Commercial Support Job Description
- Giving feedback regarding market intelligence to the relevant functions
- Working towards continuous process improvements
- Handle internal/external customer escalation calls as needed
- Establish, evaluate, and implement performance metrics for functions of responsibility and drive continued improvement
- Collaborate with cross functional groups to propose and manage creative solutions for improving coordination, collaboration, and communication
- Performs other duties and undertakes special projects as assigned
- Feedback to appropriate channels insights gained – an over performance of a contract and potential supply concerns or reasons for an underperforming contract
- Lead sales support functions across the truck and bus, retread and mileage customer support teams
- Collaborate with sales and marketing teams to support program goals
- Work closely with Commercial Customer Support Peer Managers to align the standards and training across all customer support representatives within Commercial
- Knowledge of Web based applications / architecture (Certificates, Webservers)
- Experience with Cloud technology will be a plus
- Ability to communicate directly with Development, Business and Operations
- Must possess the ability to quickly adapt to new systems and motivation to learn new technologies
- Bachelor´s degree in business administration, business management or related
- Experience in the digital business and computing systems
Commercial Support Job Description
- Develop and maintain key relationships with Commercial Zone Directors, field representatives and logistics and supply chain both in Nashville and Muscatine
- Drive proactive processes and timely follow up to resolution standards
- Develop Customer Support Representatives through coaching and mentoring to build valuable relationships both externally with dealers and internally
- Determines & organizes the resources & personnel required to execute projects
- Implements Home Office policies, processes and procedures
- Leads and sponsors various projects aimed at streamlining operations
- Identifies opportunities for improved systems, procedures and equipment
- Directs assigned staff to ensure completion of project work in a timely & efficient manner
- Building strong relationships with the customer’s contacts/stakeholders on various levels, striving for a clear win-win mentality in the partnership
- Building strong relationships and cooperation structures with CL PM’s of clusters, Management Teams in countries responsible for the customer’s Operations, HO, RHO and specialist Teams
- At least 3 years of experience in a similar position (Personal Assistant or Team Assistant within a multi-national team in an international environment for senior level managers, preferably in technical and R&D environment and/or technical education with project management experience
- Part time possible
- Commercial education (kaufmännische ausbildung)
- Demonstrated experience monitoring multiple intake channels
- Demonstrated experience actively collaborating and communicating with peers, fostering a positive team environment
- Demonstrated experience with experience with technical writing